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I YCustomer Reviews for U-Haul Moving & Storage of Hinesville
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They really make it easier for moving, thank you for existing.
Barrera LNo improvement needed. They were excellent.
wes hN/a
Mikeayla PKeep your customer service just as it is, very helpful staff
Christopher GThe U-haul app never works when I try to use it to return equipment.
Robert JThe staff and facility was great!!
Shaneequah CThey were very immediately able to remove the trailer and finish
BOB BNothing at all!!!
jerry rExcellent service. Staff nice and friendly
Saharat SGreat great customer service. The lady is so welcome and kind to people.
WENDPOUIRE KOne person operation on Saturday morning at this location not a good idea. The young man there was great and did what he could to minimize customers wait time.
Ernest LIt was a pleasure to have such a beautiful experience doing business. With the U-Haul in Hinesville, Georgia, being the I am born and raised here. I'm very grateful to have had an awesome Experience awesome customer service.I was greeted with\nI would recommend all of my family memb
melissa M | Overall ExperienceSame thing. The equipment is bad. Now I’m out the rental fee along with the cost of a new tire that I had to pay for out of pocket.
Matthew MGreat customer service!!!
STEPHYIUN B | Overall ExperienceImprove/reinforce the cup holder with a strap instead of the plastic it comes with by default. Also, a more accurate drop point for the U-Haul.
Terry Mthe customer service was 5 stars and facilities was clean and well stocked. staff was professional and polite. I will be back Savannah Geme
gene rI loved my experience here. I had an issue with a payment and they helped me. I even was able to move out beautifully and no issues with management team or staff.
Navaisha L | Overall ExperienceThe staff a uhall was very friendly and helpful I could not ask for a better experience
Deanna D | Overall ExperienceMust of been only one staff when I arrived. Waited for about five minutes until i received help.
Mose LStaff was excellent. Very knowledgeable. Highly recommended.
Julian HThe staff was both professional and courteous.
Shana FTop tier customer service. The store is immaculate. Gabriel is awesome.
Vanessa RBrandon was amazing. I had two rentals and when I came back the second time he remembered my name. System was having some issues but he checked me in as soon as it was back up and running.
Lynita KThey made it super easy to rent equipment. About 5 minutes and I was hooked up and on my way.
benjamin lFriendly and very helpful
Eric REasy turning procedure. Drive up and they will assist you
RONALD JAll the staff was awesome this was a the best experience I have had in a long time. You must know this story needs a be the model for all Uhaul stores.
Stanley BVery friendly ands helpful staff!!
TIFFANI M | First ImpressionsThank you all who work here. They made my move in/out process as smooth as possible. Very helpful and courteous individuals, not one bad interaction or vibes from anyone on the team.
ALEANDRO B | Overall ExperienceStaff was courteous and professional They had me hooked up and out the door in 5 minutes However after loading I realized one of the safety chains for tie down was broke I was still able to secure the load But will pay better attention next time when picking up equipment
Steven MDrop off was great. Very nice location. I sure will use your services again.
Raymond APersonal experience was fantastic.
DEXTER ACustomer service was excellent at the Hinesville, GA location on Hwy 84. The manager, Mr. Mincey is a great asset to your company, and his employees emulate his great customer service.
SHEILA N | First ImpressionsMr. Frank[lin]...Very Professional...know His Stuff..Earn Pay Raise....
Stanley S | First ImpressionsNoting to improve. Great customer service. I will be back!
Erica AI had an amazing experience thanks to Anniyah! She was incredibly attentive, friendly, and genuinely helpful throughout the entire process. She went above and beyond to make sure all of my questions were answered and that I had everything I needed. It’s clear she truly cares about her customers and is always willing to help however she can. Employees like Anniyah deserve to be recognized more for their hard work and dedication. Outstanding customer service like hers is hard to find, and she made my experience a great one. Thank you, Anniyah!
Malachi HFrank is the best an amazing employee!!!!
Denise CGood service every time. Need more pick up in hinesville
JAMES CNone
SYLVESTER JThe Gentleman At the location was Super Friendly and Polite. Thanks for everything you have done for me.
Nicole JNeed to put a lot more pick up in hinesville ga. Also give out discount.
James CContinue with professional services.
Michael GWhen I came after hours the security system was not working and the doors had access to them without a code. And the garage doors stopped working and the chain was off the track.
JONATHAN P | Overall ExperienceThe facility and staff was great. However I will no longer use your online services due to the inaccuracies and inability to properly track your equipment
Steven MBeverage, a snack ,or lil candy bag to show appreciation to the customer for choosing this particular uhaul location
Angel PThe lady who helped check me out at the facility in Hinesville was awesome. Worth every penny and more.
Kyle O | First ImpressionsEverything was great !
Tonaccio NGood people.
Michel BGreat job by everyone.
Michel BWhen I went to pick up U-Haul . Truck wasn’t available. They did call and ask me to come at 6pm instead of 5 pm when my reservation was initially at. I arrived before 6pm . By 6:30 truck was still not available . I asked agent why did I have to make reservation if the U-Haul was not available. He stated that reservation doesn’t necessarily mean I will have U-Haul at that time. Then 15 minutes advised me truck was not available. That I would need to go to Brunswick. I went to my car and waited . 10 m later which was close to 6 pm 4 hauls came in. So by 7:30 I had a truck. I just don’t understand why when you have a reservation it’s not a guarantee
Eva QIt was after hours so no personnel involved and definitely couldn’t see inside new Uhaul office building. The parking lot was clean and organized!
Sharon WI didn't speak with an actual agent I used the application to return my vehicle
ANGELINETTA WLast minute rental, thank you!!
Jackie NFranklin was very accommodating and I felt safe leaving my personal belongings at the facility.
tonya L | Overall ExperienceI couldn’t asked for a better and cleaner location to arrive upon completing my trip. I was moving to the area and I was a little scared. The store general manager Mr. Franklin was extremely helpful and professional throughout the entire. I will definitely use their service again.
Edith S | First ImpressionsI was very impressed with the service from coming on to reserve the truck to the pick up. Excellent experience. Keep the same people or use them to train. Moving is stressful and they were very accommodating.
Hazel WStaff was above average n would definitely recommend and use again as well .
rolando IFast and good customer service at the Hinesville, Ga U-haul store.
ERIC DI didn’t really agree with filling the tank all the way back up after it was lower than what was said .
tajanae wMr Mincy was super helpful and always exceeds my expectations. Nice clean facilities.
Derek WLove the new building, nice area and very useful.
Veronica H | Overall ExperienceGreat new facility
Penio VExcellent service
Eric OKeep staying friendly
Lyam CI can't think of anything to improve. Franklin and his team are polite and professional.
SEAN FExcellent service
Eric OI drove up and a gentleman who taking care of another piece of equipment greeted me. Franklin was very inviting and engaging. We had a wonderful conversation that paralleled his service. He cared about the whole experience and it showed. Great service, smooth processing, and wonderful experience overall. Thank you, Franklin
Donald WThe truck was immediately available, spotlessly clean, and even smelled good! The staff was helpful and kind. I truly could not have asked for a better experience.
Ladonna AFranklin and Grey were amazing! They helped get me the right size unit and were very friendly! I will use this facility again when I’m in need of a storage unit!!!!!
CARLA J | Overall ExperienceVery good costumer service
barbara w | First ImpressionsGreat staff and GM. Clean facility.
SEAN F | First ImpressionsWhen I went to pick up the truck. I had to wait an extra hour before I could get it. On top of that I paid for a hand truck but was not given one.
JOHN S | First ImpressionsFranklin did an amazing job helping me locate my unit as well as making sure I was good with everything. The facility and unit was very clean. 10/10 recommend anyone looking to use a storage unit to come here.
Lauren C | Online Move InGreat service. Staff friendly and courteous. Will highly recommend.
Brenda M | First ImpressionsFranklin and Grey are the most amazing people! Very friendly and explained it all to me and took me on a tour of the facility the 1st day I stopped by to inquire about the units!
CARLA J | First Impressions