Customer Reviews for U-Haul Moving & Storage of Hyde Park-Milton

Rating:

2.0

The truck was extremely dirty covered with nails and dirt on the floor... We had to be sweep and wipe down the truck before loading. There were no furniture pads or dolly. The location is also attempting to charge me for two days when I only had the truck for 6 hours.

Rating:

5.0

Bon Bagay

Rating:

5.0

This is for Joe and the company. He was amazing. He is amazing. I will recommend U-Haul in Hyde Park to anyone that wants to listen. I so appreciate the convenience the cleanliness and the friendliness from Joe. I am so grateful that I was able to put my stuff there for the month thanks to everybody Diane Farley

Rating:

5.0

Love it here ! Great staff ! Friendly and helpful 🥰

Rating:

5.0

Seguridad, amabilidad por parte del personal, muy limpio y con un buen mantenimiento, lo recomiendo

Rating:

5.0

Very nice

Rating:

2.0

When we went for pickup for our uhaul, we learned that the store had not yet opened (this was 20 minutes after our reservation time, and 2+ hours late for those who informed us that no one was there). When we were finally helped, we learned of issues with our reservation (even though we had confined the day before) and we also did not have a dolly available to us on our reservation even though we had booked one. The clerk helping us blamed his manager for the issues since it was him we had spoken to. We weren’t sure what exactly happened but it was very unprofessional and we did not receive any sort of compensation for the headache. We ended up leaving uhaul over an hour later with our truck because of the confusions and it delayed our move as well.

Rating:

5.0

Always on point, great experience I would recommend.

Rating:

5.0

My experience with Uhaul was great, team members we're professional and helpful. Even had a couple laughs here and there. I will definitely use Uhaul when ever I need a move truck again

Rating:

5.0

Nothing to add at this time because every time that we use the U-Haul service it is always a very pleasant experience. Keep up the good work!

Rating:

5.0

I would like to see more cashiers working because at times uou have to wait a long time yo see a cashier

Rating:

3.0

I saw a roach in the facility once.

Rating:

3.0

They over charged me in gas that I didn’t use

Rating:

3.0

I would of scored higher but trying to unload was an absolute nightmare and the way the vehicles were parked made it ridiculously hard to access the door. The mounds of ice made the dolly almost useless. After all of that I was fortunate enough to find a spot but there was no where to go for the people who had to wait for us to finish before they could start. The staff was amazing and the place is clean. I just wish they would do something about the rest.

Rating:

5.0

Customer service was great. Receive in a very rational manner.

Rating:

5.0

Thank you

Rating:

3.0

Snow from the roof of van fell over the windscreen when driving.

Rating:

5.0

Using the app to make your reservation sucks royally, especially if you don’t rent U-Haul frequently. The app is for clients that frequently rent U-Haul. It’s definitely not user friendly, that needs to address. If the goal is to make things better then the app needs to be more efficient.

Rating:

5.0

The person I dealt with was kind and C professional

Rating:

4.0

Tire pressures need to be at level before checking out to customer Reported to desk service person at return check in

Rating:

5.0

Just make sure the truck has no issues and has enough some gas in it

Rating:

3.0

I was charged three day I picked up the truck and the next morning was charged again plus $22.

Rating:

2.0

There was only one guy working.The wait was 25mins until he could help me. Them He couldn’t help me find the truck because he had a line. When I returned the truck I only used 11 miles and got charge for the full amount of 20 miles. That’s after the fact they tried to charge my card $600.

Rating:

2.0

This facility was not the best maintained. Above my storage area had a leak and it left dirty water residue on my personal belongings. For this reason I would not recommend this location.

Rating:

5.0

Very professional environment. Thank you providing experienced and customer friendly employees to the Greater Boston Hyde park/Matapan Community

Rating:

3.0

Just that the gas was almost empty... wish they had filled it.

Rating:

5.0

The app for returning vehicles

Rating:

2.0

Worst evperience of my life.

Rating:

2.0

The tank was not filled halfway they did not go over the truck with me to confirm and when I brought the vehicle back the attendant was outside talking with friends as customers waited for hos assistance.

Rating:

5.0

Darren was wonderful very knowledgeable. Explained everything to me took time with me and made me felt like I can call back and ask any questions. Excellent customer service very friendly thank you.

Rating:

5.0

Thank you for the service

Rating:

1.0

I have rented from U-Haul across various locations and states, one constant is that inner city locations the staff is without exception rude and I'll prepared to interact with the public. I done with Uhaul I will opt for another moving and storage company

Rating:

5.0

Yes

Rating:

4.0

They charge me 2 times on my credit card I don’t know why

Rating:

5.0

Thanks for the help.

Rating:

5.0

Good

Rating:

3.0

I recently moved to a 4th floor unit and needed to reserve a dolly (2 different styles). When I arrived, the associate said they haven’t had dollies in stock for months. I understand things being out of stock but I would’ve appreciated a call to inform me prior to picking up the truck. Then I could make other arrangements or even canceling my reservation. I’ve always used u-haul for all my moves but I’ll probably choose a different company for the next one.

Rating:

5.0

Service staff were so polite and helpful. Even though they didn’t have all the extra equipment I ordered, they made sure I understood where I could obtain them and called ahead. The return process was simple and straightforward. Good job on both customer touch points!

Rating:

5.0

Joseph is fantastic

Rating:

5.0

I’ve rented a U-Haul at this location several times because of their customer service, they always treat me with respect and kindness. Definitely would recommend to friends and family

Rating:

5.0

The staff at this facility was super helpful and met my needs. I appreciate all their help and support

Rating:

4.0

The contact person in the office could have been a bit more respectful

Rating:

5.0

The fellow that took care of me, Joseph, had a friendly positive attitude and is definitely an asset to U Haul. If I had a business I would want this person on my team. Clone him! Looking forward to be a repeat customer again.Thank you Joseph! David

Rating:

4.0

We couldn't stand up in the storage

Rating:

5.0

Nothing

Rating:

5.0

Joseph was great

Rating:

1.0

I was supposed to pick up at 9:00am this past Sunday and no one was in the office at the location until 9:45. The truck was dirty in the cab and there were items in the back. And then, upon return, I was charged for fuel and a fuel surcharge after I made sure I refilled the truck to slightly more than it was given to me with before coming back. (I was charged nearly $80 for driving only 19 miles after putting $9 in myself.) I am currently waiting for a call back from the Hyde Park location after talking with a support person about the issue. I'm guessing I'll have to go into the location directly. After using this location for several rentals, this is a really bad experience in every way and you will lose a repeat customer.

Rating:

1.0

I was told to take a Tow Dolly down to Maryland and was offered $100 compensation. I spoke to the representative over the phone and they told me I was all set to pick up my 10ft truck with the dolly. The representative at the store didn’t understand what was going on because of miscommunication and lack of training. He stated that U-Haul trucks don’t have tow hooks to connect the tow dolly and told me it wasn’t available when they had 4 on the lot. By far the worst experience I have had since I didn’t receive any compensation for the company’s lack of communication and training.

Rating:

5.0

I want to particularly highlight the staff at Hyde Park-Milton. I was there a number of times during the busiest week of the year around Sep 1 when tons of people are moving and need storage, trucks, and supplies and are generally stressed and rushing. Despite this chaos and intensity the staff remind calm, cool, and kind consistently. It was not just one staff member either, I had this experience with many of them!

Rating:

1.0

Terrible experience

Rating:

5.0

I returned the van before 5pm but I was charged until 6:02pm. My check in time was 4:47. I was overcharged.

Rating:

1.0

Your corporate identity verification process is absurd. That only the inconvenience of having to wait for phone calls to family or friends, but the fact that they have to be involved and disturbed so that I can rent a truck for a couple of hours is absolutely ridiculous. And then for the attendant to tell me, that’s how it works with rental cars, which is absolute bullshit, is insult to injury. I will NOT be renting from U-Haul again so long as this process remain in place. Also, the truck had a low/flat tire to start, which also meant there was no. way to verify the mileage because the warning was overriding the mileage display. For the more every time you stop the right front tire would lock up as you came to a stop and skid, which also pulled the steering wheel to the right. Very unsafe.

Rating:

3.0

Check oil engine light was on and the rear drivers side blinker was not working. I felt very unsafe.

Rating:

2.0

They over charge me for. They are not focused on what they are doing. Bad customer service.

Rating:

5.0

Continue the excellent service you provided

Rating:

5.0

I order a dolly on website and I reach the store they have none. They don't carry dolly at the Hyde Park store. When I place the order, it should have said not available. I would have went to another store that has a dolly. So my moving was not easy

Rating:

5.0

No tienen que cambiar en nada porque están muy bien

Rating:

5.0

I forgot to ask for their name, but the person who helped me pick up for my reservation was so helpful and kind, everything was explained to me well and I had everything I needed. Everyone was very patient and helpful on what was clearly an incredibly busy weekend. I appreciated being able to extend my reservation online and drop-off was super fast and easy.

Rating:

1.0

You can never get inside to get your belongings personal vehicles broken down in front of the access doors also U-Haul trucks all over the place nowhere to park your personal cars just very poor service.

Rating:

5.0

I reserved a unit online and the staff went above and beyond ensuring the unit met my needs. It looks like the facility is having some work done, but it is clean, well kept and it didn't interfere with me moving in mu belongings. Darron Spriggs and his team are phenomenal and I would recommend to family and friends.

Rating:

5.0

The young man working in a building with no electricity in 90 degree weather needs a raise. He took care of each customer that came in and was working by himself. BTW I did not get a unit I rented a van.

Rating:

2.0

Gave this location below average because it is very difficult to negotiate the narrow passage between trucks to get to the entrance of the storage units. The trucks jut out at different lengths. While not going fast, my car suffered significant damage to bumper and broken taillight assembly.

Rating:

5.0

The Staff here are very helpful and friendly 🙂 great group of people 👍 THANK YOU UHAUL YOU ARE ALL AMAZING!!!

Rating:

2.0

Manager-bad attitude, mumbles when he talks 1st-employer friendly, helpful, but as rented me a small storage & medium size truck 2-employer friendly, helpful, calm, very understanding

Rating:

5.0

I think your storage facility is fine I had no problem with the staff or the,if I have anything to store again I would return.Thanks again .

Rating:

1.0

Terrible experience

Rating:

3.0

I give it an average because Upper Management Staff really work w/ their customers when it comes to the finance part to keep you from losing items you work so hard to buy ( Wendy is her name). The instore staff are Ignorant, Unprofessional, and have no work ethics! They move as slow as a turtle, they avoid eye contact, no warm welcoming greeting ...Just Horrible! There were mice dropping and urine on many of my items I discarded a lot of items that were in boxes as the critters seemed to chew their way threw. Thank God most of my belongings were stored in plastics bins, but the bins w/o covers took a hitting. Let me not forget to mention, during my first week of service with UHaul, one of the idiot workers put a rat trap box on top of one of my boxes! This place should be avoided like a PLAGUE!

Rating:

5.0

This facility met my needs promptly

Rating:

5.0

Why do you have to raise the price?

Rating:

5.0

Great customer service!

Rating:

5.0

I had the pleasure of interacting with the store manager, who consistently demonstrated exceptional helpfulness and dedication to customer service. His assistance was invaluable, and I greatly appreciated his efforts to ensure a positive rental experienced. His professionalism and expertise are truly commendable.

Rating:

5.0

Thanks you Wendy for everything…god bless you are the best

Rating:

5.0

Jay from Uhaul was very professional and nice, he took his time to explain and was patient every step of the way..

Rating:

1.0

The person who was helping with registration had extremely poor customer service skills. He was very careless and he looked like he didn’t want to be on the job.

Rating:

5.0

Great costumer service.

Rating:

5.0

Management was always trying to help me save my sentimental value of my stuff coming out of a marriage I’m still trying to recover. Thank you all for your patient and I will rectify saving all belongings those mean a lot to me. Sorry for the inconvenience

Rating:

1.0

After I moved in and returned my truck. The worker Joseph saw my two pairs of new shoes in the front windshield and I forgot them. He admitted to seeing my shoes and now they're stolen. I need to file a claim. Worst experience ever.

Rating:

2.0

The boxes were all wet when we went to get them. So was a lot of clothes. But the big thing is that there was a snake in the cubicle. All this was mentioned to the manager.

Rating:

5.0

Great customer service and the staff was very friendly and helpful.

Rating:

5.0

Very pleasant manager

Rating:

5.0

I visited the location Hyde Park-Milton. I was helped efficiently. The staff member was knowledgeable and friendly.

Rating:

5.0

The storage unit was very nice clean well lit very nice experience the workers are very nice professional beautiful people all around great people God bless you all thanks for the beautiful service hopefully in the end all the paperwork and everything will be just as well when I receive it everything is 👍 thanks again.

Rating:

5.0

I will like to think mat and darron for everything they did to help us and there is another guy but I forgot his name. I feel like that uhaul site will be the one Ill use all the time and refer a friend.

Rating:

1.0

You guys auction my storage without giving me notice no mail no phone call And all my information is updated

Rating:

5.0

The staff were helpful, available for questions, polite. Overall excellent customer service. These employees deserve a raise in pay , and position. A job well done, nice doing business with you.

Rating:

5.0

The staff were very polite, and helpful. They answered every question, and concern I had , they deserve an increase in pay, and promotions as they become available.

Rating:

4.0

Wonderful

Rating:

5.0

Excelente customer service

Rating:

5.0

Staff was very pleasant and helpful Ty🎃

Rating:

5.0

Staff at the Hyde Park location is fantastic! So nice, so helpful.

Rating:

5.0

Everything worked fine! Having a storage unit available for up to a month made the weird time between apartment leases much more convenient. I did call to change storage units before arrival because it wasn't initially clear what exactly it meant when a storage unit was "split-level." Had I rented one of those units, I think my experience would have been different -- thankfully, a ground-level unit was available when I needed it.

Rating:

5.0

I used a storage locker for a number of years, and was very satisfied with the consistent ease of access and help from the staff when needed.

Rating:

5.0

Melissa was tremendous and darron the store manager as well

Rating:

5.0

Great customer service, very helpful

Rating:

3.0

On Saturday March 19th 2022 I personally had an issue this specific time I entered the U-Haul storage on 150 Fairmount Avenue. The issue could have been avoided of this quiet location for many U-Haul trucks and more were not short staff memebers. In the past I have had positive experiences with U-Haul. In the past I have even had positive experience within the 150 Fairmount Avenue location.

Rating:

2.0

Some of my items had to be thrown away due to water damage and old and. O one reached out to advise me . They just covered up the remain items and changed the lock . Prior to this a few months earlier after paying off my outstanding balance and wishing to remove my items while I was in town they couldn’t find anyone to remove the lock which caused me to have to foot the bill for several more months until my net return to Boston!

Rating:

5.0

Great services

Rating:

5.0

Todo el personal fue muy amable las veces q fui haya hasta el de limpieza también

Rating:

3.0

Sometimes you could not get to the access door and it gets to busy in the office not enough customer service most of the Sr. Staff were helpful

Rating:

5.0

The information pertaining to the unit size based on my needs was accurate and the customer service received made this transaction a most memorable experience. Both of Darron’s staff on-site were super helpful and a pleasure to work with, very knowledgeable gentlemen.

Rating:

5.0

Todo excelente muy complacida

Rating:

5.0

Nice place

Rating:

3.0

It was not clear when I agreed to a storage unit at this location that the unit would be on a second level only accessible by a moving staircase. This made moving my heavy objects precarious.

Rating:

3.0

Question 4 - longer than average wait times Question 5 - always congested with company vehicles, very difficult to maneuver. Very difficult to manage lock, door of unit unaligned.

Rating:

5.0

Thanks a lot for the amazing professional communication and very easy going process to move in/out without any problems and stress out 👍🏼🌹👏🎈 Truly yours 🙌♾🌞

Rating:

2.0

My Things stored were damage due to a lack of maintenance on your building. I would not recommend anyone to your facility at that location. Also you guys do not answer the Phone whenever I call your number.

Rating:

5.0

Staff was very nice and knowledgeable. The site was nice and clean. I enjoy dealing with people who have excellent customer service and uhaul has displayed that.

Rating:

3.0

Staff was helpful, nice.

Rating:

5.0

I won't go anywhere else U-Hauls my kind of truck sales people are unbelievable very professional I wouldn't go anywhere else but then thank you for helping me out with my moving I really appreciate it you are a great company I refer to everybody I come from a big family thank you very much James Callahan

Rating:

5.0

There was a problem with the online reservation, however the staff worked hard to help us get a unit. I’m very grateful.

Rating:

5.0

Hyde Park UHaul was convenient and accessible. The staff was always helpful and friendly.

Rating:

5.0

We're so much appreciate for the great business 👏👏👏👏👏👍🏼

Rating:

1.0

It’s Unprofessional to have an unprofessional teenager attend to adults whom have no mannerism! Secondly your company never answers their phones! EVER! Third, when booking on line you refuse to show pictures or details of the storage units. For example. I never knew there were top and bottom storage units which is very dangerous btw! I booed online for a unit to store my sofas and of course (without any knowledge or information) it just so happened that I was given the top unit. How do one manage to store sofas on a top unit locker? To top it off there were no more units available. So o instead had to go to another storage facility which is called Extra Space Storage. I even recommend Uhaul’s staffs to utilize them! Extra space staffs are professional, helpful quick fast and easy! I will NEVER use Uhaul again! EVER

Rating:

3.0

There needs to be more staff available to help customers with what they need and it was very crowded..

Rating:

5.0

The staff were very accommodatin

Rating:

1.0

There was mice poop all over my items I didn't even want to go back and get my stuff so I told them last year that I didn't want Noth from the storage unit anymore and they had a flood in the units and the place was not up to par and I don't know how they storage units was kept

Rating:

3.0

Customer service at the Hyde Park location is a hit and miss. I went there on 2 separate days. The chubby black boy behind the counter was probably the rudest customer service representative I have ever encountered. He wouldn't look at me while speaking because he was too busy texting and giggling at his phone and when he endeavored to look up from his phone he had a rancid look on his face like my presence there was absolutely repulsive; he wouldn't respond when I asked questions and raised his voice at me for asking a question about payment...I don't know if he is being forced to work this job but that is none of my concern. If you have a job where you are the face of a company but you are incapable of common human decency (not even customer service-level decency), you should quit and do something else that would make you less miserable. He gave me keys to a truck but didn't walk out with me to inspect the truck, and there were not that many people in the store to prevent him from doing so. The following day I went to this same location and another black man and especially the Hispanic lady behind the counter were superb. Even though I had to wait in a queue until it was my turn, when it was my turn, the Hispanic lady treated me like I was the most important customer and I could see that she applied the same level of patience, respect and care with every other customer before me. She needs to be given the job of teaching other uhaul workers what customer service really is, and also given a pay raise.

Rating:

1.0

Didn’t move in

Rating:

4.0

The desk staff were very friendly, helpful, and accommodating.

Rating:

3.0

My access card has not worked, I always have to ask someone for assistance. This location is pretty busy so if it would be ideal for the machine /system to work. so I don't have to wait for someone to unlock the door. I pay every month for the service, the least I need is for it to work. Staff needs customer service training. People come in with an attitude or are very stressed. people are moving so understand they will come me with attitude, not towards you, so the staff doesn't have to give ppl hard time, they need to talk nicely and properly so the customer doesn't feel rush or not understood.

Rating:

4.0

Looked at a few storage spaces, one of the storage unit the ceiling was exposed. Need to be fixed. Other than that the place was clean. The service is very good and the service worker was good.

Rating:

5.0

Darron and Jesus at Hyde Park, MA location provided great customer service with their flexibility, knowledge, recommendation, problem-solving and courtesy. They represented U-Haul professionally and deserve a lot of credit for its success. Online U-Haul leaves a lot to be desired because paying online was a nightmare. The app was just as bad. It would show paid and then we would still receive a bill with a late fee! Horrible! So U-Haul needs to work that out!

Rating:

5.0

Darren at the front desk great customer service person great guy goes above and beyond to help you make you satisfied when you leave thank you for everything

Rating:

2.0

A majority of the time I am inconvenience by trucks in the way of the door. Makes it hard to maneuver Items to be stored and I find myself in line to get someone's attention to move a truck.

Rating:

5.0

You are the best guys, thank you so much for taking care of my stuff. I don't have any complain at all. I've been with you guys since 2015 and I'll my stuff was very secured ... I just moved out on December 5th, 2020

Rating:

5.0

Darren the manager was very professional and friendly. He handled every issue I may have had pertaining to my moving situation with with ease. I am recommending this Uhaul location to all my family and friends.

Rating:

5.0

excellent service

Rating:

4.0

The unit reserved came with a free lock. There was not a lock on the unit and the sales representative stated that the unit did not come with a lock. Ultimately, after showing documentation that confirmed the unit came with a lock, I was provided a lock, but the representative presented that she was doing me a favor. Would have been nice not to go through that at all. But no big deal

Rating:

4.0

The storage I had had a little opening thru the gate on the top and i mentioned to them and didnt fix but other than that it was okay .. thanks

Rating:

5.0

Great service

Rating:

5.0

David. Was the only one there and managed to get the job done. He was exceptionally gracious and kind. Not many around like that.

Rating:

5.0

He was a good sport

Rating:

5.0

Great service

Rating:

5.0

Thanks Darren!

Rating:

2.0

Impossible to get through to someone, have to leave several messages with no return call. Lighting doesn't turn on immediately in the hallways so have to walk for a few moments in darkness.

Rating:

4.0

thanks U-Haul staff. Hyde Park store will continue getting my business.

Rating:

5.0

This was our first time using a storage facility and Darron helped to make the process very easy. He provided excellent costumer service and I would highly recommend the Hyde Park located.

Rating:

5.0

Excellent manager and staff. And very friendly and efficient.

Rating:

5.0

I received excellent costumer service and I would recommend this location to anyone interested in renting a vehicle or storage unit!

Rating:

2.0

Staff always seems bothered. And I’ve been charged 3x for a unit I don’t have then told it takes 5 days for them to return my money. Ridiculous.

Rating:

4.0

I was happy with the accommodations

Rating:

5.0

Quick process and easy

Rating:

2.0

The staff (some of them) was terrible

Rating:

5.0

Like the service.

Rating:

1.0

Poor customer service, items in storage were stolen/missing including my Samsung brand new in the box 65 inch television. Among stolen items include 2016 Mitsubishi Outlander sports poor security.

Rating:

5.0

The young lady was very nice also the manager

Rating:

1.0

Worst experience ever

Rating:

5.0

Alex Roman the manager was very helpful and professional..!!!

Rating:

4.0

hours was convenient, place was clean and secure, and they even put some cart there for our convenience. and if you take all your belonging before the due date you don't own them nothing

Rating:

2.0

El servicio al cliente es bien malo Siempre estan con mala actitud Y el storege A 176 siempre esta Lleno de agua

Rating:

5.0

The staff is helpful & knowledgeable about the products & services.They're always professional & they all have great customer service skills. I'm always satisfied when using U-haul in Hyde Park, MA.

Rating:

3.0

I wouldn't use this place again. You guys have big rats running around in the storage area. Your rats got in my unit an ate thru my bags. I had no food what so ever. Really need pest control

Rating:

5.0

Everyone was friendly And very hwlpsjl with my last minute request.

Rating:

4.0

The facilities were clean but cluttered. The layout in the office is uncomfortable. Other than that no complaints.

Rating:

1.0

The customer service was poor I waited in the line for a long time and the storage unit that I had signed up for was given to someone else and I was treated very unfairly

Rating:

5.0

The team overall we’re absolutely awesome! I was having a tough day but the staff turned my day around completely. They were very helpful and went far above and beyond the normal call of duty. Thanks!

Rating:

3.0

The upper-level lockers are really inconvenient. The staff member, however, was very helpful!

Rating:

5.0

Its a great service and I wish they remain great and for ever!

Rating:

5.0

This is 150 Fairmont ace thank u all your help with my storage unit and the staff was very helpful, as for your main office u can use better customer service people that explain things more better.

Rating:

4.0

En general casi todo estuvo bien, algunas ocasiones el acceso era incómodo por los camiones que los dejaban muy cerca

Rating:

3.0

Overall our experience was positive. Though it did feel as though the location was understaffed. We always had to wait quite a bit to be helped or there was a line and we would return later.

Rating:

1.0

Worst business I have ever endured with any company ever.