Customer Reviews for U-Haul Moving & Storage of Indio

Rating:

5.0

Great location. Service was fast and friendly. Would definitely use again.

Rating:

5.0

The experience was spot on ! Wouldn’t change anything.

Rating:

5.0

What can I say... I have rented from U-Haul several dozen times over the years. I can tell you those experiences have been mostly transactional..., like walking into a CVS pharmacy for a flu shot. Yesterday, I came to pick up a trailer where my reservation had been moved from Palm Desert to Indo due to the closure of the U-Haul location I had reserved. As you can imagine I was not pleased to have to drive an additional 8 miles to pick it up. As I arrived I was greeted by George, who quickly attended to my reservation. As he was hooking up my trailer he noticed my electrical plug was shorting. He said you don't want to get a ticket and it's not safe as other drivers can't tell when you are stopping or turning, he said "I have another plug. we can clip yours if you have time and get you safely on your way..." I was shocked! Someone who cared! Someone who took initiative... he didn't even charge me! Nate, a young employee came out to replace the plug as George went on to help another customer. As Nate was replacing the plug, ensuring me it would be done quickly and I would soon be on my way, he explained the importance again of the safety. that it should be done. WOW! Here's a kid, 25 years old, just graduated from UW, who played baseball for them, working in the mornings at U-Haul, then going to the local school where he coaches baseball, then afterwards goes and give baseball clinics... Helping me, get on the road safely... for free. A $38 transaction, that if I could package and showcase to 99% of business's on how to treat a customer... these guys just nailed it without realizing they nailed it because that is who they are. When I arrived back to return the trailer 9 hours later, George was again replacing a faulty plug on another vehicle... probably at no charge... If you are a U-Haul executive who is reviewing this comment and want to understand the best case scenario on how to win customers and keep their business, look now further than George and Nate! U-Haul's business is not about renting moving trucks, trailers and equipment... it's about building relationships with customers who come back for the next 20 years! Thank you again, George and Nate for the amazing experience I shared yesterday! I will be back!

Rating:

5.0

U-Haul really came through for a last minute Sunday rental. I did the mobile process and it was so easy and I avoided the 8 people standing in line and the drop off was a breeze Thank you U-Haul

Rating:

5.0

Nothing...Really easy and efficient

Rating:

2.0

Door on the container was bolted shut when it arrived. The unloading crew had to take it back to a U-haul facility for removal. Wasted lots of time. Not good.

Rating:

5.0

No comments I’m very happy with the service thanks

Rating:

5.0

No complaints very quick in and out, return was a breeze.

Rating:

4.0

Air conditioning did not work in the rental truck. 93 degrees outside

Rating:

3.0

Better customer service at check in from employee would have made this experience better. The employee simply made a transaction with no guidance on rental. The check in process was much better as the gentleman put side was friendly and attentive. I would highly recommend better standards for employees during the check out process.

Rating:

1.0

I didn’t get the guys name at the desk, but he was painfully, Not a personable person.

Rating:

5.0

Inside floor of uhaul was very greasy. Black oil or grease. Transferred onto bottom of shoes so when we took my furniture & house belongings down the ramp, the ramp became greasy and we slid. Some transferred to my furniture as well. Told the staff when I returned the uhaul. Very kind staff.

Rating:

5.0

Friendly as always

Rating:

5.0

George and staff provided excellent service. Thanks always. !!

Rating:

5.0

George and his whole crew were awesome very professional and friendly because of them I was able to do my job with ease

Rating:

5.0

No suggestion that I can think of. My experience with your all female drivers was more than I could imagine. These drivers were trained well, professional and knowledgeable. Go girl power! Mia Lynott

Rating:

5.0

Nothing. Everything was absolutely great!

Rating:

5.0

Great help from the employees, the 2 girls

Rating:

5.0

Faster than expected!!

Rating:

4.0

Small patio for all the equipment.

Rating:

5.0

I was in and out real quick for both pickup and d drop off

Rating:

5.0

Fantastic customer service!

Rating:

5.0

Great customer service!

Rating:

5.0

Staff was extremely courteous. I got in and out ..FAST !!!! GOOD JOB !!!!

Rating:

5.0

The whole experience was seamless and easy

Rating:

5.0

Nothing.

Rating:

5.0

I already left a review and this is the best location in riverside county so there’s nothing to fix they run this location great!

Rating:

5.0

Love this place!!!❤️❤️❤️It's always open and the equipment is always available.❤️❤️❤️ Unlike the u haul in Blyth, California where I live . it never has the equipment and very seldom open!!😒The only problem is that I have to travel close to 2 hours to get a u haul from Indio, California each time I need to rent one.

Rating:

5.0

Shout out to those hard workers. Thank you

Rating:

5.0

Customer service was excellent as usual

Rating:

2.0

因为车子无法及时归还，打电话给车子门店，一直打不通，最后电话打通了，经理接电话把电话丢一边，没人理我。我只能开车前往他们的办公地点，告诉他们我无法在今天归还车，要延迟一天，一个女士接待了我。我正准备回家时，经理让我等一下，用手机翻译让我不要去他工作的地方租车了，如果想要租车必要让我最少二至四天提前预约，不然他不受理我的租车请求。我受到了经理的歧视。特别不好的一次经历。

Rating:

5.0

Great customer service. Fast & efficient.

Rating:

5.0

Loved it. Made the move so easy for my husband and his brothers. Thank you!!

Rating:

5.0

This team is the best!!

Rating:

1.0

这里的经理特别不好，我遇到了他们经理的歧视。10/2/2025

Rating:

4.0

The Staff was great. The trailer was beat up and not in good shape. However the tires were new and all the lights worked. The appliance dolly was in really bad condition but functioned as needed.

Rating:

5.0

Perfect service.

Rating:

5.0

The Indio location took great care of us when U-Haul customer service scheduled our drop-off two hours away from the original location stated in our contract. We will definitely do business at this location again. Great staff!

Rating:

1.0

You are allowing drug transactions and the drivers to use other peoples emails. I will be making a police in the morning!!!!!

Rating:

4.0

Insure equipment is working properly before customers drive off. Rented a trailer and the running lights were not operational. Almost got a ticket by highway patrol.

Rating:

5.0

This is my go too U-Haul staff are friendly and helpful

Rating:

5.0

The service and everything was EXCELLENT!

Rating:

5.0

After picking up the rental I drove it home approximately 2 mile and didn’t go over 40 mph. We loaded the rental truck and took off on our trip to AZ. Going out on the highway after 45/50 mph the a/c cut off and shifted to the floorboard so to tell you it was 106 degrees so needless to say it was a bad trip.

Rating:

5.0

Everything went well.

Rating:

4.0

Mobile pickup was slow and cumbersome. Unforeseen photos to be taken and uploaded. Both before and after pickup. Several needed to be taken more than once for unknown reason.

Rating:

5.0

George, the manager on site goes out of his way to make customers feel comfortable and knowledgeable with any equipment rented. For George being there, I’ll continue being a loyal customer.

Rating:

5.0

Very courteous and attentive.

Rating:

5.0

Super Employees friendly efficient very easy in and out done

Rating:

5.0

As always Indio U-haul team was awesome thank you

Rating:

2.0

At first glance, this location was impressive. It is the largest U-Haul facility I have visited. This location has many trucks and a variety them. There is a variety of moving options that look great! Unfortunately, my interactions with the staff left me feeling like an outsider and a bit uncomfortable. To start off, I received 3 consecutive calls from this facility while I was on the phone with my sister. It seemed “urgent” since they kept calling without leaving a voicemail. I decided to hang up and answer “U-Haul”. The gentleman on the phone said he wanted to know when I would be picking up my reservation. When I said later in the day, he seemed upset. The employee just said “ok” but with an almost disappointed tone. I was confused about the harassing phone calls but decided to let it go. When I arrived at the facility the gentlemen were very impersonal and only spoke among themselves. When I thought one of them was talking to me, I asked him for clarification but he just ignored me and waved his hand for me to “go away”. Overall, it felt like an uncomfortable experience. I wouldn’t go back unless I absolutely had to.

Rating:

5.0

Pretty good the way it is

Rating:

3.0

Firstly, our pick up location was changed the night before. When we went to pick up our truck we were able to access entry for the truck. I called customer service and they rerouted me to the original place I was supposed to pick up the truck. I understood but it puzzling. Then we noticed that our gas gauge did not meet with the gas marker on the receipt. Our truck along with the other truck next to us had their gas caps opened. Made me think the gas was siphoned out. We brought it to the workers inside and told us that is an every day occurrence. The employees were kind and courteous and helped us.

Rating:

5.0

George made this super easy! Will be back!

Rating:

4.0

When I went to pickup the vehicle from the dealer, I noticed that the gas cap was off and that all of the gas had been siphoned out of the vehiicle. The service person mentioned that this happens all the time and told me she would adjust the gas amount on my account. She also stated that I should return the vehicle with a quarter tank and ask for a fuel credit. This did not happen when I dropped the vehicle off in Surprise, Arizona. Can I get a credit for the quarter tank of gas?

Rating:

5.0

I have driven UHaul trucks across multiple states cross country twice in the past years. This particular UHaul store/site has the best customer service of any! Thank you!

Rating:

1.0

Worst experience ever!

Rating:

5.0

The staff at this location were excellent!! They are knowledgeable, and explain the practices and services of the company, and requirements VERY well. They are kind, patient, efficient and customer centered to the max. Thank you so much!

Rating:

3.0

You company cost me time and money with you bait and switch techniques. I booked at one location, only to arrive and find out that location NEVER rents that size truck. And, upon searching my spam folder, I saw you switched my pick location to over 15 mikes away. Which cost me more money in mage and time lost. I received my confirmation in an email stating that my order was received and good. So, I saw no need to check my spam folder for you switching my location. I should have received a call to confirm this issue, especially since there was another uh location close to the original site. I would love to complain to someone, but I don’t know how.

Rating:

4.0

Make sure it has gas

Rating:

5.0

Excellent service. Keep up the great job.

Rating:

5.0

This location was by far the best experience they turned my horrible experience from the previous drop off location into an outstanding one which was not expected.. considering the gas being stolen from the truck overnight.. they gave back my entire deposit and made the uhaul experience worth the price.

Rating:

5.0

Never a bad experience. The staff is always on their best behavior ready to help.

Rating:

5.0

Manager was nice and knowledgeable. Was accommodating and helpful.

Rating:

2.0

Pick up location was changed. Further away . Business owner rented me a truck with engine light on. Had to drive back to exchange truck. Young woman at drop off location and storage unit was extremely rude. I have used your other locations and was happy. This time not so much.

Rating:

5.0

Jorge was especially helpful. He helped me to get my storage situation situated and it worked out really well for me.

Rating:

5.0

Staff was awesome.

Rating:

5.0

Thank You Aryana, Viviana, Melonie

Rating:

5.0

The manager and her team were awesome and very helpful

Rating:

5.0

The back lot was dirty with trash here and there

Rating:

5.0

Staffs are nice and accommodating.

Rating:

5.0

Thank you so very much

Rating:

5.0

Great staff never and any issues they were always kind my move out experience was simple.

Rating:

5.0

I would like to take the opportunity to thank Aryanna and Sylvia for helping my brother and I navigate through the challenge of moving from Juneau,AK to Indio, CA. Aryanna and Sylvia were pleasant , patientl, listened and followed through with assisting us with some unexpected issues. Thank you again for making us feel appreciated and valued as UHaul customers!!

Rating:

5.0

Super easy and convenient. We were in a pinch and when I found out there was storage on site, it relieved a lot of stress for my family. Storage is very large and easy to access. We love Indio uhaul! They have always been there for us when we needed a trailer and always very honest and helpful employees. Would recommend 100%! Oh and storage pricing... unbeatable!

Rating:

5.0

Super Great & Excellent Service!! Friendly & Professional Staff! Thank You So Much

Rating:

5.0

ALWAYS GREAT SERVICE!!!!

Rating:

5.0

Thanks

Rating:

5.0

Daniel was very accommodating and went out of his way helping me with a storage unit. Truly appreciated.

Rating:

5.0

Even in bad weather conditions the staff were very friendly, professional, and courteous

Rating:

5.0

Dan the Manager and his crew were very helpful and knowledgeable.

Rating:

2.0

Daniel, I gave you a call during your vacation because of one of your employees. What happened and how I was treated is unacceptable. However i came Saturday morning to clear up y storage. All the girls were extremely friendly amd professional. What a difference. Thank you.

Rating:

1.0

I reserved a storage unit online and surprised there was one available. Went to the facility after a long day of packing. I paid for the unit before even looking at it. We got to the unit and UHaul could not get “their” lock off. 3 employees have tried and myself included. They offered me a UBox and said yes your stuff would fit and after I paid for that and saw it. I just laughed. I got a refund on all the transactions hopefully. Spent 3 hours there and nothing was done. I give it to the staff for trying but I went over the miles on the rented truck what I was going to do looking for another storage unit. Very unhappy and spent more than what I was going to spend on miles, gas and my time. HOT TIP: make sure you look at the unit before you give them your credit card.

Rating:

5.0

Very helpful and friendly staff.

Rating:

5.0

Sean Corbin...absolutely amazing. Went above and beyond normal job duties. The manager (sorry, name escapes me) also was very kind and helpful. The store was slammed when i checked in but they both maintained positive, upbeat attitudes. Thank you so much, especially Sean for being so awesome. Sincerely, Michelle Fuller

Rating:

5.0

Both of the girls working at the front office were extremely friendly, professional and helpful!!!

Rating:

4.0

Good place

Rating:

5.0

From the first phone call to make our reservation until returning our rental, U Haul has been the best. We will always rent with you!!!! The two sisters in Indio helping us were super!!!

Rating:

4.0

This doesn't apply to me....A1Reliable movers picked up UBoxes to deliver to me ...I was never at facility myself

Rating:

5.0

Best customer service especially driver who delivered and removed the pod. Seamless. Easy move. Thanks!

Rating:

5.0

Thank you

Rating:

2.0

Staff was helpful in person but trying to get ahold of them by phone was near impossible. I was promised many calls that I never received. It was a relief to be done with the process.