Customer Reviews for U-Haul Moving & Storage of Inwood

Rating:

3.0

They told me my drop-off location was 25 hours, but it was not.

Rating:

5.0

Staff were fantastic!!

Rating:

3.0

I was told ahead of time that everything was fine and then ended up waiting four hour to get the situation resolved.

Rating:

5.0

Thank you u-haul for your great costumer service I would like the also thank the sales reps for helping me with the app. The prices is amazing and affordable I would definitely recommend friends and family to do business here. Truck was clean and very well maintained. Keep up the great costumer service.

Rating:

4.0

here was no personnel it was after hours drop off

Rating:

1.0

Our experience is extremely frustrating as our location has been changed last minute and we had nothing to do, but except it. The move costed us twice the amount of the original reservation. Overall, an extremely frustrating experience.

Rating:

5.0

I really appreciate the cleanliness , camera everywhere and great smell on the premises. I intend to refer all my friends and family .

Rating:

3.0

Stay good 👍

Rating:

1.0

When i arrived, the app said that there was no equipment designated for me. I had to call the 1-800 number provided and wait on the line for a while to be told that they didn't prepare any trucks. They then told me they would give me a truck but i had to pay extra for a bigger truck that i didn't need or want. The truck wasn't even loaded with the proper equipment i needed and had reserved. But i was still charged for it

Rating:

3.0

The connector to one of the chains was missing, so I brought a heavy duty pad lock to connect the chain to the car. I have to drive from NY to VA, so very hour we stopped and checked the chain. The pad lock could not hold the chain securely. So I purchase a additional lock to help to secure the first lock. When I stopped to check the chain both locks were gone so we took a bungee cord around the chain and connected it to the car and that worked the rest of the way, however, I was extremely nervous driving home.

Rating:

5.0

Nothing, the lady that helped me Friday morning was most helpful and very knowledgeable. That's all I need as a customer.

Rating:

3.0

Too expensive

Rating:

5.0

Good trocks clean

Rating:

3.0

1. Your App is terrible!!!!! It shouldn't allow me to reserve two trucks when I cant reserve two trucks 2. Don't ask me for all the information that i entered into the app ( scanning back of license doesn't even work) when I get to the location or over the phone!! What a waste of time! 3. The kid atthe counter was high as kite , reeked like weed and didn't give a !@#$ about what I was saying. Staring at me glazed over and blank. 4. When I finally got my wife to rent a second truck the wheel on one truck was flat. So needed to have them switch it out for me. Yes. I know. HOW ANNOYING!?! HAVE A GOOD DAY!!

Rating:

5.0

My U-Haul helper was phenomenal Celeste from 20a Sheridan Blvd I reserved one room online and showed up maybe 10 minutes before closing and on top of that I was having issues completing the process wouldn’t accept my cards. Celeste was so patient so helpful and knowledgeable and comforting that I would recommend them to anyone. at this point in the day, there was no other options. Stores were closed, and I was in a diet situation that she patiently helped me out with.

Rating:

1.0

I rented a van got the storage room for free one month I case I needed it didn’t use it or needed it called and asked when it eas ended lady said 27th of February I closed it yesterday now there saying I own $50 dollars for what I’m not pleased feel I don’t have to pay anything I like the service as well as the truck rental but I will not use again was not explained why I have to pay and I got my key off in time

Rating:

5.0

The CSR(the young Man)was very knowledgeable, professional, courteous and a "people person". He acted above his duties and I really appreciated that. Just so that we have no misunderstandings or confusion, the young man checked me in at 10:45am on Feb. 19, 2025. I didn't get his name. I want to give him this credit. Thanks U-haul!

Rating:

2.0

This rating is not overall. This has to do with the customer care via phone. No reason to go on, I sent you an email regarding the 5 calls I made. The attendant that helped by phone via the general U Haul number was excellent.

Rating:

3.0

To emphasize that the U-Haul app is required and it is extremely important that you use it prior to driving to the U-Haul pickup location, can save you a tremendous amount of time!

Rating:

4.0

I was over-chaged. So I want to give them the benefit of the doubt it was a mistake, which I contacted Cust. Serivice about. So, don't give less than Above Average rating nor 5 star rating.

Rating:

5.0

Everything was Spot-On!!!

Rating:

4.0

The rear space was dirty and in front, the driver seat was also dirty. The rear lock was hard to lock.

Rating:

3.0

Please call me for details

Rating:

5.0

Very nice accommodations by all staff members

Rating:

5.0

Professional and very knowledgeable

Rating:

5.0

The stafe is great always helpful and explain any questions you might have they go above and beyond. Highly recommend this location

Rating:

5.0

The woman who helped us in the office was excellent: knowledgeable, quick (despite problems with the app), and kind. She is an absolute gem!

Rating:

5.0

Very professional and great services

Rating:

5.0

Everything was good and friendly

Rating:

4.0

The CSR(Cleopatra) was very helpful; courteous and professional. I can't think of anything better that she could have done. KUDOS!!!!!

Rating:

3.0

I was told you guys don’t charge for the hours so I was fine to keep the truck longer but you guys charged me for the extra hours

Rating:

5.0

self service I don't liked

Rating:

3.0

Available person or tablet at the location in order to actually sign in/take the truck. More in-person support with locating the truck in the parking lot.

Rating:

5.0

It was done perfect. I wouldn't change a thing

Rating:

4.0

Ya tengo 5 años Con la Compañia no he tenido ninguna clase de problemas hasta ahora todo muy bien. Gracias!

Rating:

5.0

Can’t complain. Customer service was great, they were very nice and helpful.

Rating:

3.0

I left more fuel in the tank than when I started, was still charged for fuel.

Rating:

5.0

The manager Klipatra is the best and smart

Rating:

5.0

I have maintained 3 units in Uhaul including 2 in this particular site since 2012 and have been both surprised and well pleased with U-Haul and my relationship with them. I have known the manager at this site ( Cleopatra) since before she became a manager and have always been impressed by her professionalism. I will miss working with her. Thank you U-Haul!

Rating:

5.0

INothing. The entire experence was seamless.

Rating:

5.0

Friendly 💯% overall experience

Rating:

5.0

Equipment was in good condition did the job

Rating:

5.0

I was pleasantly surprised on how easy and fast it was to rent a van for a few hours. I was mulling it over for a longer period than I had the rental. I'm glad the rep helped me pick a vehicle and location. It was so easy.

Rating:

5.0

It was an easy experience for me. No issues. Great crew.

Rating:

2.0

I arrived on the date of my scheduled rental 11/12/2024 at approximately 1 in the afternoon. No one greeted me but I put the vehicle under the equipment return canopy. I went inside to let whomever was working there know that I was returning the vehicle to that location and the employee working there confirmed with my key / TM number. She asked if the vehicle was under the canopy, was refueled at the required level, and was clean and I said yes to all. She said im all set and I’m good to go ; overall pleasant experience I THOUGHT. The following day I received a charge for returning the vehicle allegedly on “11/13/2024 at 9:45am” costing me an additional $40. $15 was for coverage which was fine; total $55. I didn’t go return the vehicle through the app because I figured with the business being open, confirming with a worker would be more efficient. I won’t be coming back or recommending to anyone. Such a shame. You should see some other reviews/videos of the business in this Inwood location

Rating:

4.0

More people behind the counter to eliminate waiting times

Rating:

3.0

You can make sure your web site works completely. I had problems with verifying that I had the keys and check off if the van had any dents or dings.i also could not click on to Your site after you sent me a receipt ..

Rating:

5.0

Staff was on point and friendly 👍

Rating:

5.0

Over all Excellent Experience 😄

Rating:

4.0

Everything was okay. we will come back. and we will tell our friends and family to Check it out. Thank you.

Rating:

5.0

Nothing it was good

Rating:

5.0

Amazing 😍

Rating:

3.0

Mice infested other occupant above me used bleach and destroyed my belongings even if I use u for storage again the unit wouldn't be on the ground floor my belongings some r use less lost a lot had insurance I need a mattress

Rating:

4.0

I have no complaints about my Unit. I find the employees are very kind and helpful to their customers. And as a customer to any place I always like good service.

Rating:

5.0

I’ve been using the storage unit with U-Haul for over a year and I’ve never had any issues or problems whatsoever. Thank you U-Haul

Rating:

2.0

The place was infested with rats. When I went to collect my items some of them were covered in rat droppings.

Rating:

5.0

I just wish the prices were cheaper other than that I have no complaints. Overall, I was satisfied with my storage rental experience.

Rating:

5.0

Storage area was a little hot it need more ventilation during the month of agust , it was no air to breath.

Rating:

5.0

I would recommend this place for all customers.

Rating:

4.0

Staff very helpful, respectful and courteous!

Rating:

5.0

Everything thing from The staff to the site is definitely Above average for sure.

Rating:

5.0

Everything was great

Rating:

5.0

The only problem I had at rat droppings all over my couch and my boxes and bags

Rating:

5.0

Loved the manager Cleo, always smiling, always helpful, when there was no occupancy available, she kept in touch when one was available. She is hughly knowledgeable and has all AAA peces of the business on her fingertips. I would love to have her work for muy office but then I would be in deep storage by your company. all kidding aside, she is a gem besides being so friendly and knowledgeable

Rating:

4.0

People store food in the storage compartments. This brings mice into the storage areas.

Rating:

1.0

Order was first done online but to not been easy friendly it was canceled and went to the office in person which the lady attending was not polite at all on top of that total was still charged and the refund not giving back and it been a week since then and beside that an 2 email was received stating it will be charge again and when calling the number at the cancellation email the customer service they are not helpful at all

Rating:

5.0

Thank You Mrs. Cleopatra Jones all your kind friendship and business relationship experience . I look forward to a continued friendly and business relationship with you and U-Haul going forward.

Rating:

5.0

Great customer service. They were always willing to help if I needed anything.

Rating:

5.0

Staff at the Inwood facility were extremely helpful professional and friendly!

Rating:

5.0

Very helpful, people who work there, made it easy for me to do what needed to get done, so I can leave NYC...

Rating:

5.0

Inwood location staff are very professional

Rating:

3.0

Staff was great storage space is clean but they had too many droppings and very bad smell

Rating:

5.0

Especially Shelest Jones. Very professional.

Rating:

5.0

Excellent service

Rating:

5.0

I don't like that I came out of my storeage early and don't get any money back. My unit was due on the 5th of every month, I check our the out on Friday July 21, 2023. I been in that unit for 8years and nothing.

Rating:

5.0

Thank you for your service.

Rating:

5.0

The only thing I had a problem with is that U Haul don't tell u that storage unit go up every 6 months.

Rating:

2.0

The staff was nice and helpful BUT the issue is above them, with U-Haul management. I reserved a 26FT truck out of Cumberland, RI going to Inwood, NY where I then rented two storage lockers. The gut in Cumberland was super nice and helpful but he was all alone & multi-tasking like crazy. The check in took 40 min! Why have a reservation is the check in would take so long?! That and the 4 people in line ahead of me. Then I get to Inwood and I kid you not the check in on two reservations took over 1hr!!! There too the staff was multitasking doing 3-4 other things. Returning the truck took 20min. The 1st of the month and end of the month you need more bodies at counter! I am not in your line of work and even I can see this! Such a complete waste of valuable time!

Rating:

4.0

Make online payment apart on the the start up process where you get codes etc

Rating:

1.0

I didn't realize what split level meant and had to carry very heavy items up so staircase with no help . I wish they would have asked if I wanted a higher or lower level .

Rating:

5.0

Very thankful for the service

Rating:

5.0

Great customer service from the young lady that checked me in.

Rating:

5.0

The only problem I have is the top of the unit is fenced material and it should be more sturdy

Rating:

5.0

Very satisfied

Rating:

4.0

Only complaint is I don't like the passcard. If someone got hold of it, they could get into the facility, maybe not the unit rented but can still get inside. Also, if I lost/missplaced it, how would I get inside. I prefer passcodes.

Rating:

4.0

Thanks, having a storage so close for me was very convenient. I do recommend it for any one.

Rating:

4.0

The manager was very nice and allowed me to switch my storage several time once I realized I needed more space. I’m very grateful.

Rating:

5.0

The staff were always great and friendly and willing to help out. The storage area was clean, well lit, and had a steady climate temperature. The price started increasingly rising but what else can you expect with the prices of everything else rising as well.

Rating:

1.0

Not well lit after asking 10 separate times to chane light bulb near my units. Area is extremely hot and very uncomfortable. Glad I left.

Rating:

5.0

Love the staff very friendly and helpful

Rating:

1.0

Absolutely unprofessional and disrespectful! will never use this facility again!!

Rating:

4.0

A good experience overall. Issues 1)there is a thermometer on the wall indicating temperature and claiming place was temperature controlled- but it was consistently hotter than should've been in the summer and colder in the winter. 2) Also the continual increasing of price for same storage unit Ithink is unfair- people have storage units bc nowhere else to put things, so getting the mailings of an increase in price doesn't leave the customer with many realistic options. The frequent price increases were a significant factor in my emptying out the storage unit as soon as I possibly could.

Rating:

4.0

I just feel after 2 1/2 years I came one day late after making the payment the day before and they didn’t give my money back, Then On top of that I left a small sofa in the lobby to see if someone wanted it and she gave me a fine of $50 so out of $173 For storage for this month That I did not use because I move on September 1 I end up only getting Refund of $50 next Tuesday, September 6 which I feel was so unfair. That’s life

Rating:

4.0

The staff was amazing and helpful. She went above and beyond to help with storage unit and a customer who was aggressive.

Rating:

4.0

Train employees to be a little more attentive and not on their phone 📱 at the counter when reserving a truck rental review video, below average

Rating:

1.0

The manager blamed me for putting stuff in a area that had nothing to do with me.i know it was the manager because when I went in to complain nobody was there and the cards on the counter had her face on it. This place is ghetto. There is never somebody behind the counter. The prices are ridiculous. This place needs a complete over uhaul I will never use uhaul again!!!!!!!!!. There was a small guy with dreads was was super rude and acted like he didn't want to work or answer questions when asked.

Rating:

5.0

Great

Rating:

2.0

I didn't store anything, I rented a vehicle.

Rating:

1.0

My storage was completely destroyed and contaminated and covered in Rat droppings I was unable to keep or salvage anything from it everything was completely unsanitary

Rating:

1.0

NEVER AGAIN .......STAFF GOOD MANAGER NO GOOD.AND PLEASE DONT CALL ME THANX

Rating:

5.0

I was moving out not in. I came in on January 8, one problem I had was the tellamarket person did not have me the right info, but everything was great. Great staff.i would recommend big time.

Rating:

5.0

Nice, clean and affordable with a wonderful, helpful knowledgeable and friendly staff.

Rating:

5.0

So many things was happening in my life family my health and on an i go on . I had to give up the apartment and things in it and that's where U-Haul came in after having a few boxes left I put it in storage for a later date to pick up it help.

Rating:

5.0

U-Haul Storage in Inwood is very safe place to store your property and very clean

Rating:

1.0

This place is rat infested.. they destroy my clothes had to throw out half my stuff my entire storage room smell like rat and had rat s**** all over

Rating:

3.0

Me robaron y nunca follow up con el police report.

Rating:

5.0

I have use this facility quite often and never had a issues with them very helpful and friendly.

Rating:

4.0

No comments

Rating:

2.0

Rat infestation

Rating:

2.0

I tolerated occasional cockroaches and mice droppings all over my belongings, but the bird poop I'm my storage unit was the last straw. Uhaul facility in Inwood,NY needs updating to say the least. Too many pests.

Rating:

5.0

Thank you staff of Inwood facility. All members took really good care of the involved matters. Great job to all.

Rating:

3.0

The facility does not have enough customer service reps to help customers. It was a very unpleasant and scary experience getting to assigned unit of 2901. That unit was all the way in the back, I got lost trying to find it, the directions to units are not clear enough. I eventually came upon a gentleman who was working in an enclosed area who helped me out. The general manager is very professional and pleasant, though. But she might want to see how to make it easier for customers to get to their units easier and quicker.

Rating:

5.0

The staff was very knowledgeable and professional. My experience was very good and I would like to thank you!

Rating:

2.0

Staff is great but this place is infested with mice. All of our stuff had mice poop in it when we moved out. Access hours are extremely limited compared to other places (unless you pay extra). There are no lights in the storage units themselves, and the ambient light from the corridors isn’t enough to adequately illuminate the inside of the units.

Rating:

4.0

Im very content with the services.

Rating:

5.0

Excelente precio y el personal muy profesional

Rating:

2.0

Guys have a real bad mice problem. Ruined 75% of my stuff.

Rating:

1.0

In the past I have had good experiences with this place. Maybe I caught the guy on the wrong day. He was more interested in talking on the phone about web design then he was in helping me.

Rating:

3.0

Your service was excellent until the last day. I literally waited in the store office for around 25 minutes before anyone assisted me. I called the office and I just heard the phone ring. I called the store manager Ms. Cleopatra Jones-Brown at 516.239.6374 and no answer. Her business card has her cell phone so I called it at 347.832.7237 and she still did not answer. I texted her and she still did not answer. By the time someone came the store had approximately 8 people waiting for service. This final day was horrible and unacceptable. You cannot leave you door open and then when customers come in there is no one to take care of them. Also don't put you cell phone on your business card if you are not going to answer the calls. If you open your doors THEN STAFF YOUR FACILTIY ACCORDINGLY.

Rating:

1.0

The branch manager sucks her work ethic 👎🏾 She needs more manager training Some of the employees are great

Rating:

5.0

Your employees Davonne and the other young man was very helpful and respectful. They were very patient when I didn't understand things.

Rating:

5.0

Perfect

Rating:

1.0

Staff and the waiting of ours to be serve.

Rating:

5.0

I just would like to say that I have been with you all for many years off and on I have recommended U-Haul for family and friends who have used your facility experience has been great I have no component staff is great as well I have no complaints thank you U-Haul

Rating:

3.0

The manager Cleopatra was very helpful and engaging.

Rating:

5.0

very very helpful

Rating:

5.0

Very good customer service!

Rating:

1.0

Very disappointed. Came in w my wife n daughter w reservation. Torn between 2 sizes. Had questions. Customer service was horrible. Tanika was talking to me like every question bothered her. Attitude and talked back. Felt like an argument than a conversation.Told her I need to see actual storage space to make final decision. Negative vibes and I still proceeded w purchase. Yonkers rep took time to take me to actual storage space,she didn't care. Im aware of uhaul cards sometimes not working properly gave me a used card w back stripe very worn, told me it was brand new,could not activate it. So i suggested to try another card she said no.yonkers rep tried 2 cards before giving me one thats works. felt uncomfortable taking card that didn't work. Once we got to the back we needed guidance she refused. At this point my wife said cancel but I still proceeded to the back. Once I got there, the stairs and narrow walkway was not gonna work for me which I for warned her if pillar or anything inconvenient would make me not proceed w me paying i would refund. I WAS A LAYDOWN EASY PURCHASE.! If she took the time be professional, courteous, friendly i would still have took it. But the disappointment, anger n frustration w her push me to cancel and give my business in another storage in valley stream. I didnt ask for free storage i paid for mine. didnt deserve this treatment. There's more but I'm done. Asked to speak to manager she said no. When I came back in to give her me receipt for refund. She didn't want to, ask her coworker to do HER the favor . Rep name Tameka proceeded w my refund. She was friendly and helped HER out to help me out. Appreciated that!. Money hasn't hit my card yet . Ms. Cleo please call me 7184338069 to follow up about refund sorry it did not work out..

Rating:

4.0

While the services were great and the facility was well maintained, there was no way to get items up the stairs easily.

Rating:

5.0

The staff was very friendly and helpful. The location was convenient and felt really safe. I have had a lot of great experiences with u-haul over the years, from moving trucks to storage spaces. Thank you for providing such a wonderful mix of products to the public over the years.

Rating:

3.0

Thanks

Rating:

3.0

The quality and maintenance of the units on the upper level that we rented is very different from that on the lower level (we have friends who rent ground floor units). The upper level is unprotected (no ceiling other than a type of chicken wire) and exposed to vermin (many traps and poison packets in view). There was also difficulty with the key card as well accessing the building after hours. The lobby/sales area is very clean and well maintained. The staff is also stellar. They’re professional, friendly, polite and helpful. They make all the difference.

Rating:

5.0

Manager, she is very kind and compassionate. Thank you again for everything. Natasha

Rating:

5.0

i recommend this company love the service and the workers vary good. service and helpful

Rating:

5.0

I had a very excellent service when I went to this u haul moving & storage. The person I spoke to is very friendly and very helpful.

Rating:

5.0

Thank you for the good service. If I ever need you again it won't be problem to use you again.

Rating:

5.0

The employees were very courteous and the unit was very clean.

Rating:

5.0

Staff was polite and helpful. I would recommend this location and I would use them again if need be in the future.

Rating:

2.0

They have rodents some of my items were destroyed because of them. Some workers were not the best but they did get rid of the worst female in there. Every month I had an issue with payment changes.

Rating:

5.0

Thanks for maintaining a safe and pest free environment.

Rating:

5.0

N/A

Rating:

4.0

No comment

Rating:

5.0

Good customer service

Rating:

5.0

Great

Rating:

5.0

The manager, Queen Cleopatra is professional and top notch.

Rating:

1.0

My house had to be torn down,due to hurricane Sandy, Inwood storage looked clean, and convenient, being it was close to home. The day I received my belongings they were full of mice poop.

Rating:

5.0

I will like to say Thanks for the three years of service I was well please and my belongings was very save it was nice doing business with your service Mangerment and staff very excellent Thank You

Rating:

5.0

Thank you

Rating:

4.0

The facilities were clean and well maintained I felt very secure

Rating:

2.0

I was very unhappy that Uhaul increased their rates $5.00 for 8 consecutive years. Mouse droppings in my unit. They padlocked my locker for being one day late. That shows there was no trust between us

Rating:

5.0

The employees were very nice and helpful ❗️❗️❗️

Rating:

4.0

Thank you

Rating:

5.0

Keep up the good work with customer service.

Rating:

5.0

The manager was very helpful

Rating:

5.0

The agent was very good and helped me the best of her ability.

Rating:

1.0

They are rude and not understanding..

Rating:

4.0

Great facility. Just too far from where I now live.

Rating:

1.0

It was a horrible experience, everyone was rude and had no patience.

Rating:

4.0

It would be helpful if they were open a little later

Rating:

4.0

I was very pleased with the service. However I was not happy with the after service after repeatedly asking in doing the last transaction "is that all" and called 3xs that I have moved out.

Rating:

1.0

I received bed bugs on all of my things, had to throw away my whole bedroom set. I paid for storage for 6 months and I could of just thrown half of it away saved the money and bought a new bedroom set

Rating:

5.0

Cleopatra was great with customer service and thoroughly explaining the process and the fees of renting a you haul and renting a storage. She was very pleasant friendly and open for any questions.

Rating:

2.0

Way to expensive

Rating:

5.0

Cleopatra Jones was wonderful. She really helped me out two years ago when I was in a bind and went out of her way to secure me storage at a time when every storage facility was filled.

Rating:

1.0

To many people that uhaul rent storage to do not pack there things they just put them in storage no rapping no boxes dirty and this is one of the reason UHAUL HAS RATS. Staff should watch moving in

Rating:

5.0

Very knowledgeable and friendly staff, everything was smooth and hassle free

Rating:

5.0

I was very comfortable and safe with the service at u haul moving and storrige thanks to U all

Rating:

3.0

Hopefully in the future later access will be implemented into your facility. The other storage places offer access up until 10pm

Rating:

1.0

I didn't move out they sold my stuff, a single mother with two kids trying to get back on her feet. Thanks a lot U Haul left us with nothing