Customer Reviews for U-Haul Moving & Storage of Janesville

Rating:

5.0

My rental was on a Sunday of a holiday weekend. The minimal staff, although extremely busy, was very helpful, courteous, and efficient. Great customer service!

Rating:

5.0

Excellent service as always! Great staff.

Rating:

5.0

Very clean and a great place. The only reason I had to leave was the increase. My budgex could not pay it.

Rating:

5.0

Excellent service, regards

Rating:

5.0

Great and friendly service. Always have a great experience when renting from here.

Rating:

5.0

Things went smoothly.

Rating:

5.0

Staff is very helpful and friendly. Great selection of different rental products. I like doing business at this location.

Rating:

5.0

Nothing

Rating:

5.0

The computer systems were down which was a problem for the staff. They had to use a backup system to process the transaction which took a long time. They did the best they could. But corporate really needs to fix the computer system because this is not the first time this has happened.

Rating:

5.0

Very friendly, very helpful and plenty of stock.

Rating:

5.0

Excellent service as usual from this location. Friendly, helpful staff made renting a breeze.

Rating:

4.0

Did let them know the inside was cleaner then when we picked it up

Rating:

5.0

Excellent, prompt service. Don't change anything. Thank you.

Rating:

2.0

The girl who ‘hooked’ up my trailer did not! When I pulled out of the parking lot, the trailer came off my hitch.

Rating:

5.0

Excellent

Rating:

5.0

Customer service great. They took care me with respect and answered me all my questions....

Rating:

5.0

Keep up the VERY EXCELLANT service

Rating:

4.0

Carry a few other challenges parts

Rating:

5.0

Nothing... This location has it all. 😊 Multiple people to help you, unlimited supplies for your moving experience, cameras everywhere for a comforting sense of security, a storage facility, if needed, on site and heated, very clean, and a great location. ⭐⭐⭐⭐⭐

Rating:

2.0

I had a bad experience with mileage. When returning the vehicle to the location Karen told me that I owed for 96 miles. That was not accurate. My mileage was 14. 167575 to 167589. An extra mile due to road work being completed at the front entrance of the location. I was obviously upset at the location. I do not recall being told to double check mileage but to ensure the vehicle returned with the same amount of gas. No problem, when Karen asked how far I was going I added in a few extra miles and said 20. I put in 3.5 gallons of gas to make sure I was over. Should be good. I pleaded with Karen, asking for her to trust me, maybe try to find the correct prior paperwork stating the correct starting mileage. Anything to prove I only put on the 14 miles and not 96. There has to be a way Karen got that number correct? This all happened in front of my 5 year old child so I had to leave to store to calm down, I didn’t pay because it wasn’t right. Karen said if I left it would go to collections. I sat and calmed down in my vehicle, talked with daughter about the situation. After thinking, I knew I couldn’t have anything go into collections. I went back in and apologized and said I would pay for the invoice but I was still going to call to refute the mileage. Karen said she already sent it to collections. I asked to speak to the manager. He was standing there the entire time, never even brought up that he was the manager to begin with. What kind of customer service is that? A general manager that isn’t going to step in to help with customer service? Let the associate handle a complaint? Weird. He said he agreed with the associate and nothing else could be done. After leaving, I called customer service. Robert took my call. He was an older gentleman. Great customer service skills. He was able to help me. I’ve used U-Haul several times before, I’ve never had a bad experience before. I would still use and recommend U-Haul because of Robert but I will never use this location again and I will publicly alert everyone I know that this location is no good. Thank you for allowing me to rate this location.

Rating:

5.0

Very efficient and easy drop off! Employees was waiting outside to check us in when we arrived.

Rating:

4.0

I just wanted to give a shout out to the wonderful lady that helped me and my husband out with changing trucks and how helpful and nice she was :)

Rating:

5.0

I was in a pinch when Budget said my rental wouldn’t be ready until 10:30, (originally 9 reserved time) then called me and said the truck had service issues and couldn’t be rented. I was in my uhaul at 11am, did online check in and just went in to get the key. Same with returning the truck. Definitely recommend.

Rating:

5.0

No GPS at location so unable to drop off after hours. Disappointing.

Rating:

5.0

The young lady that helped us went above and beyond .

Rating:

5.0

Always friendly always professional. I'm an avid customer. good to see same people and faces upon arriving..

Rating:

5.0

The whole transaction was worry free from start to finish.

Rating:

5.0

Great Service !

Rating:

5.0

Everyone I talked was very nice and very helpful..

Rating:

5.0

Karen was exceptional as always. She's always very professional and knowledgeable. She always remembers who we are too. She's the reason we go to her for all our trailer and truck rentals. She's a very valuable employee.

Rating:

5.0

Janesville-Milwaukee St business has the most efficient , curtious, excellent customer service always! I would recommend this store to anyone and everyone!

Rating:

5.0

Did a self check in, but the people I interacted with while taking the photos were nice and helpful.

Rating:

5.0

You worked with my husband who has dementia and that says a lot about your company

Rating:

5.0

A few marker lights were not working and one bulb cover was missing. Having all lights working is important for safety reasons.

Rating:

1.0

It wasn't staff rather the truck broke down.

Rating:

5.0

General manager was extremely helpful and courteous.

Rating:

5.0

Great experience with a trailer rental. Staff was unbelievably courteous and helpful. They hooked everything up for me and made sure that I was comfortable. Highly recommend!!!

Rating:

5.0

Staff, help/assistance, professionalism, explanation, equipment and location was absolutely WONDERFUL!

Rating:

4.0

I really like the inside heated storage. The secure facility makes me confident that myself and my things are safe. And the employees are very helpful.

Rating:

5.0

I use This place on milwaukee st Janesville ALOT. Excellent all around

Rating:

5.0

The representative that checked me out, and back in was excellent. I think her name was Karen W. She got me checked out lightning fast with a clean, and functional truck. My check in process was equally quick and efficient. She was hustling everywhere she went, and I believe she was the only Uhaul employee that I ever saw for this rental. I really hope that this location values her, and rewards her hard work. Thanks again!

Rating:

5.0

I always rent st this location, but this was the first time using online check-in. It was truly an unpleasant experience and I will go back to in-person rentals in thy future. Otherwise, this U-Haul location is great!

Rating:

5.0

Very satisfied

Rating:

2.0

Truck was a piece of junk headlight that didn’t work. Body was very scratched up and dirty. Overall worse experience that I have had.

Rating:

5.0

The team at this location made our pick up and drop off smooth and efficient. These 2 ladies deserve a pay raise and a bonus!

Rating:

5.0

Easy process, very prompt and efficient. Everything went very smoothly on the phone and in person. Reserving on line was a pain, so I just called and was glad I did!

Rating:

5.0

Great customer service. Quick and efficient rental process.

Rating:

5.0

Fat and friendly service

Rating:

5.0

They were able to rent us a truck on short notice even though my reservation did not go through on the website.

Rating:

5.0

Awesome staff… very friendly and kind…

Rating:

1.0

I drove it 7 miles and when I returned it was told it was a $40 charge for gas because I didn’t fill it? Are you kidding me?? I didn’t even use a gallon of gas.

Rating:

5.0

Thanks so much🥰❤️

Rating:

5.0

Good service

Rating:

5.0

This is the best facility. Everything is easy and seamless and the value is just incredible

Rating:

5.0

Cody and the whole team at this storage unit was polite, patience and caring. My storage was there for almost a year and my things are clean and bug free. The staff are super nice and resourceful. I appreciate them all.

Rating:

2.0

There is a lady with red hair who when needed help was very rude and disrespectful

Rating:

5.0

Easy to access and convenient free equipment to unload. Cody was especially helpful

Rating:

5.0

Very courteous and helpful. Clean safe spaces.

Rating:

5.0

The staff was very helpful and walked us through every step of the process. The free storage lock was very convenient. Would definitely use this facility again.

Rating:

1.0

I couldn't get any of my furniture in the unit because of a pipe coming out of the wall making the door to the unit not open all the way. How inconvenient!! I had the unit for 2 days before I said something to the girl at the front desk, she looked for another unit and said there wasn't one anyways. I didnt even want a new unit I want my money back! I'm fed up with the whole experience! And do not want to spend my money on a place like that! And there's water damage on the ceiling above the unit with holes in the ceiling, I have pictures of it all! The girl didn't give my money back but said I could keep the lock...gheeee!! Thanks!!

Rating:

1.0

I had my unit for 2 days before I moved what little stuff I had to put in it. Because getting a dresser or couch in the unit would be impossible or VERY inconvenient. The door to the storage wouldn't open all the way because of pipes from the building in the way. My bigger furniture wouldn't fit because of that(i took pictures)Also the ceiling to my unit has part of the ceiling missing with water damage above my unit. (I took pictures). The front desk lady was going to see about another unit but because I'm fed up with the whole experience I don't want another one and she also said she didn't have another one that size anyway... so that wouldn't have been helpful anyways. Not even a tiny refund was suggested! And I've only had it for 2 days. But I get to keep the lock she said...cool!

Rating:

1.0

When I arrived at the storage facility they did not have a reservation for me. After a half an hour of back and forth it turns out they had one available to accommodate me. The storage unit was all the way in the back of the facility and they would not allow us to pull up to the garage door to unload. We had to bring everything down two long hallways. There were no lights above my storage unit and the lights in the hallway were not close enough to illuminate the unit. The contract stated that it was a split level unit, it was not. When I asked the manager about it he said that a small area of about 4 ft was considered the split level area. The size of the storage unit was also smaller than what was stated in the contract. I was given a smaller unit than what I had reserved and charged more per month than I was quoted. I contacted customer service in May and never received a follow up call. I also mentioned it to the manager upon check in and check out and nothing was done to reimburse me or rectify the situation. I definitely will not be using or recommending UHaul for my future moves or storage needs.

Rating:

1.0

Paid my storage bill May 19th June 1st moved out they refused to refund half of my money back and refused to let me put my lock back on to continue using it and then they wanted me to pay another month even though I was paid up until June 19th, they told me they cut my lock off the unit if I put it back on first of all that lock is my property not theirs and I paid for that storage unit until the 19th unacceptable very rude and disrespectful manager

Rating:

5.0

Your rates are to high I found a place for $90.00 and it's 4times the size I like U-Haul but I have to get my money worth and unfortunately it's at another place... 😔 Sorry

Rating:

4.0

I have gotten at least 20 emails from U-Haul with no way to unsubscribe. I never left my storage unit and yet had to get it reassigned and now my email is being blown up every hour with an email stating to do the survey. It’s the only reason I’m doing the survey right now is to stop all these emails.

Rating:

5.0

Unbelievable. I had the most negative experience with another storage company and then I tried U-Haul and my experience was so easy. Just wonderful

Rating:

5.0

Extremely helpful and kind employees you have in Janesville WI. Thank you!

Rating:

5.0

We were very pleased with the staff and the overall experience. 😀

Rating:

5.0

Very helpful staff!

Rating:

5.0

Raven is the best very friendly and helpful.

Rating:

5.0

If everything else was completely horrible, I would still go back because of Cody. Best manager ever!

Rating:

5.0

UHaul and the Self Service storage Employees were top Notch. They were polite, helpful, accommodating and patient. I had originally scheduled a drop off at another location and UHaul made it pain free to change the drop off to the place we stored our belongings. They didn't even blink an eye. That was a total game changer for us. I would recommend them everyday of the week and twice on Sunday. Fantastic experience. They made a stressful, emotional time and incredibly smooth transition. THANK YOU!

Rating:

1.0

Cody Johnson should be fired , not helpful , was rude and was not doing his job! Don’t know how he got his name on door but it should be taken off . Any questions please call me at 8593933438 , I did file complaint against him and hope he’s fired!!! Very unsatisfactory service.!!!! I didn’t not use any of uhaul units , I went to another company! Would not recommend uhaul storage to anyone after my experience. My money was supposedly refunded but have not seen it on my credit card. Would love to discuss this with someone other than Cody Johnson please call me!!!!

Rating:

4.0

Recently, since Cody has been Manager, the facility has been very well kept up and accommodating. He has done an excellent job! The move out was stream line and easy.

Rating:

5.0

Good

Rating:

3.0

They need to work on answering the phone. No one in that place ever answers the phone and it frustrating to have to be on hold forever with customer care.

Rating:

4.0

Sadly someone tried to break into our unit and when I notified manager on check out no one was really too concerned. Disappointing. I am a Real Estate Broker and refer numerous people to this facility- Krista Shortreed

Rating:

4.0

Excellent experience however the door keypad needs to be fixed

Rating:

5.0

I visited our storage room only 3 or 4 times. On one of those visits,the lights weren't functioning, which was quite inconvenient. Otherwise, a great experience.

Rating:

5.0

I have had 3 recent contacts with the uHaul store in Janesville, WI on Milwaukee St -- I had a trailer hitch placed on my truck, rented a 6x12 trailer to pick up in Colorado and return to this location, and took advantage of the free 30 days storage. We frequently use this location for business matters and have always had good service. The staff that I dealt with during these transactions were exceptional. I was under the gun to get the trailer hitch placed - it was ordered 7-10 days out and still not in when promised - the young man I dealt with called around and found one in Love's Park, a CSA drove down there to pick it up, and they stayed late to make sure the hitch was properly installed. When I was contacted to say the hitch wasn't in, the young man had already come up with solutions and made sure that I knew he was doing everything possible to make this happen. When I returned the trailer and rented the storage unit, the process was quick and painless and he even backed the trailer up for me. :-) Couldn't have been more happy with how things went and the team I worked with! Well done!

Rating:

5.0

Everyone I delt with was very helpful and friendly

Rating:

5.0

We were having issues with corporate Uhaul, and this Uhaul location went above and beyond to make us happy. We will recommend this location to all of our friends

Rating:

5.0

Quick and easy online and in person

Rating:

2.0

The 2nd outside panel worked ONCE to allow me access. I could only come during store hours to access my unit. I heard every excuse as to why it wasn't working. "Our IT guy is on vacation ""it isn't wo

Rating:

5.0

Actually went much better than I thought it would Free unit for the first month just had to buy a $12. Lock from them which saved me some money...

Rating:

4.0

Nice clean facility with helpful and friendly staff.

Rating:

2.0

Since we stored the contents at the Janesville location we were disappointed that we could not drop off the trailer there. We had to drop off in Fort Atkinson the next day. Did not make any sense.

Rating:

3.0

Water damaged ceiling caused mold inside. This needs to be addressed.

Rating:

4.0

Climate controlled unit was great. Floor was flaking off in places, but overall worked for what I needed. Facility clean and staff was great to work with.

Rating:

5.0

Everything went as hoped!

Rating:

5.0

The ladies that were working when I arrived LATE were awesome! They helped me end a bad day in a good way!

Rating:

1.0

Worst experience of my life my trailer started on fire witch resulted in the deaths of my dog and lizard I had to go 5 hrs off track for a second trailer witch had severely low/bald tires and so on

Rating:

5.0

Thanks for your services.

Rating:

3.0

Na

Rating:

5.0

Make my move easy and seamless

Rating:

5.0

Ggg

Rating:

5.0

Amber did a great job.

Rating:

5.0

Very responsive and accommodating.

Rating:

5.0

Great job

Rating:

5.0

very friendly agent at counter. Took our reservation for out of state pick up to move stuff back locally and helped us with renting storage unit. Showed us multiple units. Great experience!!

Rating:

5.0

Great service

Rating:

1.0

Every time took over an hour to do anything. I never had a storage that I had to pay extra tho have 24 hour access to my own belongings. Very unsatisfied and won't use Uhaul again.

Rating:

5.0

Was very helpful with truck rental, storage and box purchases

Rating:

4.0

Good, clean facility. You have to wait to talk to someone on the phone. Should have explained the double keypad usage for after hours access when I got the unit - wasted a trip the first time.

Rating:

5.0

A very special thank you to your associate named Trish who went above and beyond to help us when my daughter needed an emergency storage area for her personal items. Very clean unit-nice facility!

Rating:

4.0

Fine quality

Rating:

5.0

Very helpful when U-Haul appeared to have misplaced the equipments.

Rating:

1.0

Everyone from your Corporate Headquarters to the folks at your rental office need team training on basic computer skills to handle financial issues over the phone including how to close out an account

Rating:

3.0

Everything was fine but when I was moving things in there was a smell by my unit that could have been something dead or …. I told them about it and they had it figured out when I came back

Rating:

5.0

I never went into the service center, but the communication with them was great, and u-box arrived with no damage to the contents. Was a nice way to ship things without having to drive a truck

Rating:

5.0

Overall a good experience

Rating:

2.0

I moved out before my free month was up. Got a bill staing i owe rent plus late fees. Emailed and called and can NEVER get through. To this day i dont know what is going on. This is NOT the 1st.