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Tom PCustomer Reviews for U-Haul Moving & Storage of Johnstown
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everyone was courteous and the experience was very efficient.
GALE BI really appreciate the availability of the storage unit that this facility provided. The customer service are very professional and attentive.
EVELYN G | Overall ExperienceThe ENTIRE staff is always very helpful when I rent from this location. I have rented from here often. I also purchase my propane from this location.
WILLIAM SThe pickup process was very easy and fast. All employees where extremely friendly. The trailer I picked up was well maintained and we didn't have any issues at all. I will be returning if I ever need to rent a truck or trailer again.
CHRISTOPHER VStaff was friendly, efficient and did a great job. Thank you
LOUIS SNothing very helpful.
Daleisha WEverything was wonderful
Khaliya F | Overall ExperienceStaff extremely understanding of my plight, and patient with me. They care about their customers.
Mark A | First ImpressionsMake sure the correct hitch is ordered. It took 3 trips to UHaul before the correct hitch for my Equinox EV was there. The person at your cash register was wonderful and my car was done at the expected time.
anita M1.09/ mile is WAY too much. Used to get 100 free miles. What happened to that?
MAURICE SStop renting truck with no fuel in them,you pay all that money to rent the truck then 100 dollars to gill the tankbut when u take it back they don't reimburse you if it still has half a tank but on empty when uou pick it ip
JEFFREY ENothing service was great thank you
ERICA JFast, efficient, friendly agent. Showroom and restroom clean and well maintained.
ROBERT HNothing at all
Cal PIn recent usages uhaul has caused issues on taking money and over charging on issues that is already known.
BRYANT KI returned the truck a day prior to the return date but after operation hours. Therefore, I called the U-Haul number and spoke to Katelynn who was very helpful and transferred me to an amazing young lady by the name of Joyah. Joyah patiently walked me through the entire process. She is extremely knowledgeable and guided me through the return procedure. The return process was a bit time consuming because I am not technologically savvy. This entire experience was very pleasant and much easier than I anticipated. You cannot do anything else to improve this process...you guys have a great system so DON'T CHANGE A THING! THANK YOU SO MUCH!
Shawndelle HI can't think 🤔 of anything to improve on, I checked in online (smart phone) that made it easy to get started without waiting. Checked in after they closed with the return, so also did that on my phone. Everyone was very nice from Uhaul especially Ashlet & Renee. ... Was impressed with how solid the 15 footer we rented was with 159k miles.
Dan HWe had an incredible experience re ting our u-haul! Thank you for making this a breeeze!
MATTHEW LWe were given a truck that per the employee stated “should not have gone out it needed serviced.” The gas tank was empty we had to put $39 in gas in it first thing. Then it broke down only a few miles from the Uhaul site. We were offered another vehicle but had to secure a ride to get back there, our car was at the Uhaul site. We were delayed in getting another truck and to start moving on a day that only had a few hour window before the rain, snow, and temp dropped. Then we were charged again for the second truck!! I had to call corporate and do a 3 way call with the Broad street Uhaul to get the 2 nd charge and gas refunded. We were told they would refund the gas, charge us only $19.99 for the truck and not charge for mileage. We were refunded the gas to the first truck and charged $19.99 but they lied about the miles. We were charged for them. You can’t tell someone what you will do to comp them then not do it. That is poor customer service. I asked the female employee why she stated she would be taking off mileage and then made us pay mileage and all she said is I have to charge mileage. Again poor customer service! We only had a few hour window of higher temperatures to move before everything froze with the oncoming bad weather. We were delayed by hours with no gas in the truck and it breaking down. We ended up trying to load and move in the ice and snow. We are very disappointed!
JASON SPolite and friendly staff. Was a pleasure doing business with them. I have been to other locations, where the staff were always nice, but this location has an excellent crew!
PETER PExcellent customer service and support from office and field staff.
CARL OIt is always a breeze great company great energy nice employees and excellent customer service I use them for my business and I’m always a happy customer
JUANITA HU-Haul is awesome!!! Very helpful staff that do a great job. I miss Joe at the location but the staff there are awesome..
DEANNA GEveryone who helped me at the Johnstown location were wonderful! Highly recommend!
Rebecca SReps were friendly and return was quick.
Jimmy MKeep up the good work. Thanks
DALLAS PNot scam people of there $100 security deposit and get loud and smart and ignorant with me
PERRY KMobile drop-off was smooth. The lot was well-lit so I felt safe in returning even after dark. Got a call about an item left in the truck which was super nice. They could have just tossed it out but made the effort to find it’s owner.
Angela TVery customer friendly, easy to reserve rental truck and return. Good value and fair price for what we required. Will continue to be a return customer to this rental location as needed. Thank you.
STEPHEN LI have dealt with Joe for years at this location over hitch installations and rentals he does a fantastic job very pleased with other employees there also thank you
ROBERT WBrad was terrific. Quick and expert service. Went over all my options quickly and suggested some things I wasn’t aware of. Made changes to my contract as my situation changed with my drop off point without any drama. Highly recommend Brad and the equipment he rents at this facility.
MICHAEL SAshley D was very personable and professional with my transaction. Quick and smooth for pick up and return!!!
LAURA BTrailer was very well maintained and everything worked as expected. The staff were all very helpful from start to finish and I definitely appreciated the help hooking up and the double check of the safety devices. Well done Johnstown!
MARK Dthere’s not much to say about the drop off because not a soul seemed to be around.
Grace gWe called the day we needed the tow hitch and we're set up so easily. When we picked it up it was quick and easy to check out and drop off was simple.
COLE SGood customer service
STEPHEN MI rented my storage unit for 5+ years and didn’t have an issue until the past year, which unfortunately is the reason for my poor review. In 2023, the storage unit as a whole developed an issue with cockroaches. As someone renting a space for my belongings within this unit, I should have been informed of the problem. This would have given me the chance to decide what to do with my belongings. However, the staff at Uhaul failed to notify me and then tried to rectify and cover up the issue. After arriving to my storage unit, there were cockroaches around the general area, as well as inside my specific unit and all through my belongings. In addition, there was an empty can of fogger found in my unit. When I confronted the 3 staff members on duty at the time, they all denied knowing about an issue and it was only after one of them slipped up and said someone else had reported an issue, that it became clear that it was trying to be covered up. After this, a truck was offered to me for the day, so that I could move all of my belongings into the truck and re-fog my stuff and unit separately…free of charge, how kind! It was recommended by the staff that I wear gloves while moving my stuff and to clean everything thoroughly prior to using, because of the harmful chemicals that are used in fogger. This would have been awesome information to have about 15 minutes beforehand, when I was just in my storage unit handling my belongings. After this, I left everything in my unit for fear of spreading the issue into my car, house, etc. I reached out to management multiple times, left multiple messages and it was only after many attempts that I ever heard back. He told me that I should have been informed of the issue and that he was sorry that it happened. That was it. When I moved my belongings out of the unit, I requested a dumpster to be available, because after a cockroach infestation and chemicals being sprayed everywhere, most of my things became garbage. The dumpster would be available to me, but I was going to be charged to use it. It was only after I brought to his attention, why I needed the dumpster and what started this in the first place, that he didn’t charge me. I lost thousands of dollars of personal belongings and after renting for over 5 years, without ever missing a payment, all I received was “Sorry”. The customer service was absolutely horrible. I’m fully aware that things happen that are out of everyone’s control. However, when you have a business, it is your responsibility to notify the people who are paying to rent your space if issues come up. There was very little communication and when there was, it consisted of lying about the issue even existing or trying to cover up the issue. My monthly rental fee increased by about $32 and I can tell you, it was not going to pest control!
Julianne L | Overall ExperienceAll went well with the return. It was not their fault my mileage was recorded wrong
PETER PBrad is on top of everything.
MARK ZBest ever thanks
Tiffany DRented several times from this location .awesome staff ,great experience
DAVID Calways nice people there
JACOB LExcellent location, clean and organized and quick attendant in receiving equipment.
Manuel AJoe is an excellent uhaul representative
MICHAEL AThis is the fourth time renting a trailer from the 101 Broad Street center and every time the service was excellent!
Melvin CJoe I think is the managers name was very friendly and knowledgeable as well as Ashley.
jorge z | Overall ExperienceEXCELLENT SERVICE. CLEANED FACILITIES. CONVENIENT LOCATED.
Marlon O | Overall ExperienceEverything was first rate!
Todd W | Overall ExperienceThe gentleman at the store was more than helpful. Very polite explained all the charges to me. I was very satisfied with the service.
Barbara L | Online Move InJoe L. was very helpful, as always!
Terry H | Overall ExperienceAbsolutely no issues with storage related items. Only problem is: prices kept rising (in my opinion) too often.
dave h | Overall ExperienceEverything was wonderful just hope the facility can upgrade itself with an elevator for 2nd floor customers ease of access. Thank you all for a wonderful experience and positive first impression of my new home the... " Pursue Your Happiness" State of Pennsylvania. ❤️🌎☮️💞
anthony m | First ImpressionsThe units are on the pricey end for the size, but they even give you carts and allow you to pull up to load and unload. Still a great place to use storage. The manager and the employees were all very helpful.
Daphne M | Overall ExperienceThe experience was warm, wonderful and welcoming for an out of towner relocating to a new community. Made me feel warm, valued and absolutely comfortable, I thank you guys.
Anthony M | First ImpressionsEntire staff were professional, helpful and friendly! A real pleasure to work with. The facility is clean and very well maintained! I would recommend this facility without reservation. Thank you for help and assistance - you all are terrific! R L K
ROBERT K | Overall ExperienceGreat staff and my things were kept safe & secure. Would definitely recommend to a friend!
AUSHA W | Overall ExperienceVery pleased with the unit very pleased with the staff and they make it convenient. They help you out if you made a mistake and they’re very lenient and understanding your situation. I really appreciate it. Thank you very much for everything. Have a beautiful blessed day.
erwina f | Overall ExperienceStaff is very helpful and considerate!! I highly recommend this establishment 👍
ROBERT K | First ImpressionsStorage of my the two storage units, had very bad lighting. Was very hard to see in both of my storage units, not happy to having to use my phone to see!
tracy s | Overall ExperienceVery well; Thanks for everything you did and cause my experience at your facility an awesome time.
arthur h | Overall ExperienceKudos to Joe...he was absolutely wonderful customer service!!!
June L | Overall ExperienceAll good
maheshkumar P | Overall ExperienceNice, but price is too high. I got this unit for free so I made sure to get my things out within the 30 days.
Darlene U | Overall ExperienceThe staff was very helpful. They went above and beyond to accommodate my needs. The facility does not have storage units as advertised but staff took care of me by providing two smaller units in same price.
Tauseef A | Overall ExperienceThis facility and the entire city is so very neat and clean.
CORY C | First ImpressionsGreat people! And very helpful.
Alexis B | First ImpressionsYou're lucky that I gave you a great rating, because I was NOT HAPPY. With the crew that took over at shift change!!! They kept messing around getting stuff together, which I did appreciate, however the had me sitting in the truck, with it running for about a hour! I was there at 12:30 to pick it up and load it and I didn't pull out untill I HAD to go in and ask if I could go. I didn't get to my destination untill 8:00pm and my help thought that I wasn't coming and wasn't here to help!!! I actually had to do it myself and it was a BIG struggle. I didn't get done untill 2:30am ad had to work on Monday!!!
Scott L | Overall ExperienceThankbyou
scott s | Overall ExperienceWe rented a U-Haul from Altoona Pennsylvania we pre-rent today paid for it. When we got there we found out they did not have our truck and they reserve it for the wrong day.! The guy at the register mean he was ignorant he didn’t care he was so nasty. He didn’t give a crap. No one had our size of truck anywhere near close. He was trying to get us to take a 20 foot and told us to go to the other U-Haul and storage on sellers Drive in Altoona . He was so ignorant and nasty. I will never ever go there again ever I will tell my friends about how ignorant and nasty he was how he screwed up.! we go to the one on Sellers Drive in Altoona Pennsylvania. They stated they had two trucks our size that we reserved. They didn’t care that the other guy was nasty. They just basically shoot us out the door they handed us piece of paper I went to go walk to a truck in front of the building. The lady handed me the keys and said it’s around the side, there were six trucks on the side. I had to go through four trucks to find out which one was mine by trying to start them all. She did not go over the mileage sitting over the gas nothing it was a quarter of a tank of gas we got the truck took it from Altoona PA to Johnstown Pennsylvania put $25 in gas in. It went to downtown Johnstown where we got the storage unit and return the truck when we got there. That lady was very very very friendly. Very nice when checking the truck in we was told we had it for two days we were told they had over I had a half a tank of gas and we drove it 180 miles! We had the truck for four hours not two days received receipt of the gas with a 25 minute put it back to where we got it from. We were so much charge for two days of a rental because Altoona never truck checked. The truck in that we got they also had four bags of the packaging blankets in it. The girl in Georgetown was very nice very friendly helped us out called the boss. Hopefully we get charged correctly. If we won’t know till it comes out of our bank statement. My name is Jacqueline Anderson 814-243-8646 is my phone number, Sandra Shirley, 8143222807 is my mom the one that paid for the truck very very very disappointed in U-Haul. It was the most I’m sad that experience we’ve ever had sure we’re going to be charged for having it for two days plus the gas plus the blankets, it was never ordered ignorance , both stores in Altoona Pennsylvania was disgusting. We would like a phone call to know that you did read this and something is being taken care of because we do have to get another U-Haul ticket or stuff out of storage when I move into my apartment and we want to make sure this never happens again please phone call would be appreciative The girl in Johnstown, Pennsylvania was the only store that was nice to us understanding carrying compassionate, and understood please a phone call would be very nice
Jacqueline A | First ImpressionsEveryone was very helpful and it was smooth process. I do wish there were some bigger storage rooms though.
LAUREN T | Overall ExperienceWhen we sold our house in Pittsburgh and decided to move back to Johnstown we need a place to store some of our stuff we found out Uhaul had some storage so we rented a storage unit and it was just the right size and we felt our stuff was in a safe place. Everyone at the Johnstown Uhaul were very nice and helpful.
Dana H | Overall ExperienceBeen coming for three years Great place
scott s | First ImpressionsGreat service..no pressure or self important talk..always a plus..payment was painless
Teri M | First ImpressionsJoe is the best. Always accommodating.
CHARLES H | First ImpressionsStaff were always friendly and helpful, and Owner/Manager Joe Litvin was a pleasure to work with!
Susan Y | Overall ExperienceJoe was absolutely awesome to work with we will definitely support this U-HAUL store again.
Dana H | First ImpressionsThis unit is far too expensive for what it is.
Nathanael W | Overall ExperienceThank you all for leaving me have storage there .I really appreciate it
tammie r | First ImpressionsWould've been 5 stars but I was told that I would get renewal notifications about upcoming payments being due. Instead I received nothing and my person of contact was notified that my locket was past due on rent before I was. That's poor business etiquette. Either remind your customers like you say they will be or reach out to them first to obtain payment. I made my locker payment the next day do there was no need to make it an issue as it became one.
David F | Overall ExperienceSome of the employees need better knowledge about the sizes of the storage.
MATTHEW K | First ImpressionsJoe is professional and helpful. Highly recommend this business.
ASTELLAS U | Overall ExperienceExcellent customer service. Friendly and courteous staff. Convenient hours . New to owning a storage unit. Everything explained very well. Units clean and safe.
Barb G | First ImpressionsThe staff here were very friendly and helpful and the office was clean and well stocked. But our unit had no light in it and was pretty dirty when we came in. I reserved a second floor unit assuming there was an elevator and I was wrong, but it should be listed clearly that there is no elevator before you reserve it. There is also no garbage can or dumpster available, we had to take our trash with us.
Rachel R | Overall ExperienceJoe was very helpful and friendly.
traci m | First ImpressionsStaff is fantastic. Highly recommend this facility
Mitchell C | Overall ExperienceThis is one of the most cleanest facilities, I have ever used . Staff was so helpful and polite . I had a very good experience here. Highly recommend this facility!
rosemary z | Overall ExperienceVery helpful!! Convenient, polite, and courteous. Will definitely recommend!!
Jerrod c | First ImpressionsSo sorry that things didn't work out for me I've tried my best but I just didn't get enough money up to pay the full balance thank you for service and again I'm truly sorry and I. Sorry for the inconvenience have a bless day
Wanda H | Overall ExperienceThe staff was extremely helpful and volunteered to assist me in loading and unloading items without being asked. These guys are great!!!
Frank N | Overall ExperienceI moved in my easily
Eric G | First ImpressionsThe check in process was HORRIBLE! Was there for a hour checking in very stressful! Had to spend over $250 in gas and the rental was $569 plus a $100 deposit. Too expensive honestly! But my checkout process was great !
Kalisha H | First ImpressionsEveryone is always helpful and friendly
Terry H | First ImpressionsEveryone has been so friendly and helpful and we feel they have gone over and above in both Johnstown and Baltimore. They made it a worry free experience. They were very professional.
ruth b | First ImpressionsJoe and his staff are very curious and friendly
Robert V | Overall ExperienceJoe does a super job at the center.
KENNETH S | Overall ExperienceThe staff are very helpful, courtious and i would recommend the uhaul on boad street for storage and all your moving needs and rentals. Great Job Wonderful Staff mmbers there!!!
Linda S | Overall ExperienceThe U-Haul Crew went Above and Beyond their usual duties and capacities to assist me with all of my U-Hual issues and concerns...... Kudos to all....... I highly recommend all to Johnstown U-Haul Storage 15906
Laurie K | Overall ExperienceJoe is awesome....can't thank him enough for his outstanding customer service.
Christian R | Overall ExperienceI was very happy with U-Haul.
Glenda S | Overall ExperienceJoseph Litvin was very helpful and accommodating. Our daughter's dorm items remained safe, secure and clean the entire time it was in storage. Would highly recommend this location.
joy h | Overall ExperienceThe staff/management at the local U-Haul location has been helpful and accommodating with my storage needs.
JACQUALIE H | First ImpressionsJoe Litvin and his staff members are helpful and courtious . I always use U Haul for all my moving and storage needs. Very friendly and helpful, reccondmend to all my friends. Thank You Joe Litvin
Linda S | First ImpressionsI've worked in customer service for 30 years. Storing my vehicle at the Johnstown Uhaul was a great experience. Jim Litvin is always kind and helpful. He is knowledgeable and his staff is pleasant to work with. Jim IS the face behind the Uhaul name. His dedication to outstanding customer service should be recognized.
FRANCINE O | Overall ExperienceJoe is wonderful to work with, knowledgeable, kind, always easy going. I'll miss working with him.
Karen C | Overall ExperienceProvided all the necessary space needed and gave us units that were convenient to access. Very friendly staff.
william j | Overall ExperienceGreat service every time I conduct business there!!
jerry m | Overall ExperienceMuch appreciated!
TODD W | Overall ExperienceJoe and his staff have always been so helpful, knowledgeable, with every question I had. I have rented many moving trucks and even a van multiple times over the years. This was my first unit I ever rented, with the experience before ng a 10 out of 10 for sure. They never made me feel like anything other than the most important customer even though I called and asked many questions, multiple times. I will always patronize this business, for the kindness and knowledge they showed and shared everytime!! Joe and his team are the very best!! Thank you , is just not enough!! Your services are appreciated, and your kindness will never be forgotten!! Thank you Kristyn Palmer
Kristyn P | Overall ExperienceAll staff members were patient, friendly and very helpful.
Douglas S | First ImpressionsThe staff was always so friendly! They were available to assist me in whatever I needed. I stored my items at the Uhaul storage space for over a year and never had a problem.
Dawn B | Overall ExperienceThey where very helpful
tesia n | First ImpressionsDealt w/ Mr. Litvin who has excellent customer relations! He represents UHaul well and his willingness to want to help me with what I needed so close to Xmas was valuable service! TY U-Haul!
FRANCINE O | First ImpressionsN/A
Mary J | First ImpressionsWhat a fabulous find!! The staff at this facility were phenomenal!! They were responsive and great to work with!!! I would use them again if the need arose!! Thanks for everything!!!
Susan T | Overall ExperienceThe only negative aspect of this facility is there is no elevator to access the 2nd floor storage area. The staff was very accommodating throughout the rental experience.
jan k | Overall ExperienceJoe was very helpful and a pleasure to work with. The whole process at this facility was outstanding! I would recommend them!
Deborah K | First ImpressionsJoe is always so kind. He goes above and beyond for his customers!
KRISTIE J | First ImpressionsWould highly recommend, Joe was extremely helpful .
ANNA A | Overall ExperienceOur U-Box service was excellent. Thank you
Teri T | Overall ExperienceJoe is A Great Guy!! Great Help there always and Helpful anytime i was in. Great Management, Loved the service at this Location.
keith t | Overall ExperienceIt was safe with the U-Haul truck and the facility at our destination. Thank you for that and employee help as well. I love the U-Haul experience!
CHRISTINE P | Overall ExperienceThe staff was very professional and friendly while answering questions, showing me the storage area and processing my paperwork.
jan k | First ImpressionsThe staff was so helpful and worked well with us. I would highly recommend this facility!!!
Mary B | Overall ExperienceThe staff and facility were very nice and helpful.
Crystal B | First ImpressionsExcellent service
DEANNA K | Overall Experiencevery very good thank you
Ronald R | First Impressionsgreat help easy
Dean G | Overall ExperienceWe used Uhaul moving West and when we were coming back, we also chose Uhaul for the experience! Both Joe in Johnstown and Steve in Millcreek(SLC, Utah) were friendly, helpful, and knowledgeable!
Ray C | Overall ExperienceGood job
wayann h | Overall ExperienceEveryone worked hard to get us the best deal. Chad was especially helpful when we came to put our things in the storage unit. The place was very neat and clean and the unit itself was immaculate.
Mary B | ReservationThe staff was very helpful and friendly.
Linda W | Overall ExperienceVery good
Paul G | Overall ExperienceEverything was great but the storage units alone inside of the storage where we store our stuff could use some lights on the ceiling that would be very helpful other than the ones in the hallways
Rosemary S | Overall ExperienceGreat Staff, very nice and professional. Answered all my questions and concerns. Reasonable Storage Unit Prices.
candace f | Overall ExperienceExcellent experience. The manager is very helpful!
Jill D | Overall Experience