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Kelly B | First ImpressionsSelf Storage Units in Johnstown, PA, 15906
U-Haul Moving & Storage of Johnstown
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Storage Customer Reviews
- 4.5 Average Customer Rating
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The staff member helping was great. I did not catch her name but she was very helpful.
Brad M | First ImpressionsI can't talk this place up enough. A small staff manages to keep the nicest storage facility I have ever seen. Brad, Craig, and Ashley were all great. I needed storage and multiple vehicle rentals and if I ever do again I wouldn't go anywhere else. Thanks for all the help
BRIAN M | Overall ExperienceThe staff were extremely helpful in explaining my options and helping me make the right choice.
Norman J | Overall ExperienceVery nice!!
Dorothy D | Overall ExperienceDEFINITELY 5 STAR SERVICE !!!
yvonne r | Overall ExperienceVery nice staff!
Crystal S | Overall ExperienceNone
DENNIS V | First ImpressionsAmazing service, people are great. I just didn't have use for the unit anymore.
Zachary G | Overall ExperienceOn 07/16/2025, I reserved a 10' x 10' x 8' interior, first-floor, street-level, non-climate-controlled storage unit for $174.95/month in preparation for my move to the Johnstown area on 08/30/2025. I made the reservation well over a month in advance to ensure a smooth transition. Unfortunately, my experience was anything but smooth. Upon arriving on August 30th with my fully loaded 15-foot U-Haul truck, I was told by the employee on duty, after a lengthy delay spent on the computer, that the unit I reserved was not available. He offered me an 8' x 8' unit instead, which was clearly not sufficient for my belongings: a queen bed and frame, washer, dryer, refrigerator, treadmill, couch, chair, ottoman, and over two dozen boxes. Before resolving the issue, the employee ended his shift and handed me off to another staff member. This happened right after the two of them had a casual conversation about how no one wanted to work the next day and how he planned to leave early for the beach. This exchange didn’t exactly inspire confidence, especially as I was standing there with all of my belongings and no viable storage option. Eventually, the second employee informed me of an available 8' x 16' x 8' unit on the first floor but said it was "weird", and they typically don’t like to rent it out. Given that I had just driven nearly three hours and had no realistic alternative, I had no choice but to take the unit at a new rate of $211.95/month, a significant and unexpected increase. The alternative, second-floor units, was not feasible due to narrow stairways, sharp turns, and the size and weight of my items. Overall, I was incredibly disappointed by how this situation was handled. Despite making a reservation well in advance, I was left scrambling at the last minute and forced into a more expensive option. The employees, while friendly enough, lacked professionalism and gave me little confidence that my reservation or even my stored belongings are being handled with care. This was a frustrating and stressful experience that I hope no one else has to go through. I would strongly encourage U-Haul to review their reservation and staffing practices at this location to avoid similar issues for future customers.
Kayla D | First ImpressionsMy only concern is that I was told a lock would be provided in the unit, there was not one. The employee told me they would get me one, but by the time I was done loading they didn't give it to me. Hopefully someone went up and put it on
Denise M | Online Move InMy unit had no lighting at all, had to use a flashlight to see anything inside of it. The card for after hours access never worked, and had to call a number to get let in.
NICHOLAS B | Overall ExperienceI really appreciate the availability of the storage unit that this facility provided. The customer service are very professional and attentive.
EVELYN G | Overall Experience