I would like to formally dispute the condition of the U-Haul truck I was provided. While the location and customer service were satisfactory, the vehicle itself was unacceptable. The truck was issued with critically low fuel. I was forced to refuel immediately upon departure and again on the return trip. No rental vehicle should be released with less than a half tank of fuel. More seriously, the truck was rented out with the check engine light illuminated. This raised legitimate safety concerns, particularly regarding highway driving. The vehicle also exhibited concerning noises while in operation. Although the interior was clean, the mechanical condition was not. I proceeded with the rental only because I had no viable alternative and could not postpone my move. Issuing a vehicle with an active check engine light and insufficient fuel falls well below a reasonable standard of care. I request that this matter be reviewed and that appropriate compensation or resolution be provided.
Trever BCustomer Reviews for U-Haul Moving & Storage of Joliet
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
the location is not bad just the road is really busy and was hard to turn out of the lot
Thomas WAn important feature that drew me to this particular U-Haul facility is because it is a brand new facility. Very well lit and a security system, etc. I appreciate the security codes that are given individually, to check in and out of the facility.
audra s | First ImpressionsNice , simple , and easy. Retuning the truck was easy , the 1800/24-7 hotline was very helpful.
Kaulema BThank you guys
fredrick yGreat customer service
Thomas G | First ImpressionsI got charge double for using the trailer for one day….. not even 12 hours. And I got charged over a 100 dollars!! Not right!
Eddie VAs soon as I got home from getting the trailer, which was just a few miles away, I noticed a nail in one of tires. It's now after 5 o'clock, I need to load and leave, and I it's too late to return it. I follow the instructions on how to get help, and man did you folks deliver! A tire guy showed up pronto at my house, changed the tire in minutes, and I was back on track. Thank you. It was nice to see something with a big company actually work out great! U Haul has got it down to a science! Thanks
craig dNothing everything was excellent
James HNothing... you're doing great work.
Idefonso GI arrived late due to car trouble & still was serviced by the manager…Super helpful!!! Thanks for all your help!!!
Takiya CDan was very helpful
Richard hSigan así, que la excelencia se mide por el trato que uno recibe. Felicitaciones. Bendiciones
Jorge NThis facility could not have been more accommodating and kind. I had a delay in being able to check my son in at college due to bad weather and was not going to be back in time. I called and they were so kind to allow me to keep the trailer an additional 90 minutes. I will be using this center for all our uhaul rental needs in the future!
Ann MGreat product and service for what I needed to move a small amount of items.
KEVIN HGreat general manager, very helpful and easy to work with. Will definitely be renting again. Thanks
Ken SThey were super nice and helpful
Jessica GPretty upset U-Haul could not accommodate my pick up location, which in turn cost me more then $100 in miles , you should not take a reservation then call days later and say we changed your location, with no credits nothing very poor management but corporate dosent care , you put me in a bad position cause I needed the truck for a job .
Chad PI have several friends that are getting ready to move in the near future and I have definitely recommended your facility for Storage and for the moving trucks. Excellent job continue the great service and you’ll do well sincerely .
paula aI needed a quick rental. With 20 min notice I was in and on my way to do my thing. Thank you so much for the polite service and assistance
JENNIFER JNothing! Flawless location.
Sohail SThe joilet location was absolutely awesome !! However early in the day uhal canceled my reservation and didn't tell me it was a very inconvenient to have to shuffle around to get another one !! Very disappointed in uhaul!!
JOHN OVery friendly, fast, and attentive. Definitely will be back
Gerald PAlfonso was a great help!! I definitely will recommend this location to anyone looking for a moving rental
Angelica HEverything was as expected
Joe SEverything was cool.
john t