Customer Reviews for U-Haul Moving & Storage of Jonesboro

Rating:

5.0

It was good

Rating:

1.0

The customer service is not professional specially the ladies from the front desk, when you ask question about the bill, they are ready for argue. The lightskin lady from desk, have an attitude. Y'all don't need to worry about me because I won't go to that location anymore.

Rating:

4.0

Both staff were very friendly and helpful. However, they were a little understaffed due to the demand that day. So I did wait for about 40 mins for help. I didn't mind waiting but other people in a rush might be less happy to wait.

Rating:

5.0

Due refund for turning vehicle in early Please reverse to credit card

Rating:

4.0

Employee needs customer services classes, needs to be addressed.

Rating:

1.0

Staff not very helpful. System was having issues and staff made me feel like I was inconveniencing them and gave a bit of an attitude.

Rating:

3.0

We had to wait for several minutes when we brought the vehicle into this location. The personnel was talking and eating ice cream. Two walked pass us and did not acknowledge that we were waiting.

Rating:

5.0

Very Friendly

Rating:

2.0

My experience with Uhaul was terrible 3/30/2025. They made some many mistakes with my entire reservation. I finally got the truck and started late with moving.

Rating:

1.0

Spent two hours getting a truck after a reservation was made for me. Reservation was completely messed up because the gentleman not the woman would take the time to listen to me. I was stuck with a $200 charge because U-Haul messed up. While in the building, a young lady walked in VERY upset because her reservation was messed up as well. VERY disappointed. Will NEVER use again.

Rating:

1.0

I was charged for mileage that I did not use. I advise everyone to record everything with photos before you get anything. I will never patronize with this location and perhaps U-Haul ever again.

Rating:

5.0

Just keep being great

Rating:

5.0

The guy that helped me was very kind it was helpful that told me that the pin was missing. Another uhaul employee that pulled me over to tell me that the screw was loose.

Rating:

5.0

Excellent, prompt customer service

Rating:

3.0

Tire was low but no issue

Rating:

5.0

Always great service!

Rating:

5.0

Everything was great.

Rating:

1.0

Need better staff. The lady who assisted me was extremely rude and unprofessional and shouldn’t be representing Uhaul at all.. she spoke to me like I was a child and gave me a hard time getting the truck. I probably won’t be renting from Uhaul for a long time

Rating:

5.0

Customer Service was great and refreshing.

Rating:

1.0

This location needs ALL new staff.. the manager doesn't care sobthe other employees don't care.. they on they phones while the line backs up..there rude unhelpful among other things.. I called the corporate office and complained.. I was bad no horrible.. I'd give an negative 10 if I could.. this location needs to closed.. UHAUL needs to REALLY take a HARD HARD look at this location in a VERY REAL WAY..im NEVER NEVER EVER going back to this location..

Rating:

1.0

Dismiss the GM. I’m a disabled veteran and I have not had a worse experience in my life. The GM was very rude and nonchalant. I had to move equipment to get my tow dolly out, without help. The GM was so rude and I will never rent there again, nor recommend that location.

Rating:

3.0

Make sure that the customer understand what needs to be done with the truck.

Rating:

1.0

The girl who received me was not polite with me ,she was disrespectful and discriminator ,she did not want to give me service. The girl who receives return truck also is the same, no respect and no consideration.

Rating:

2.0

We had to go to 3 locations to receive the trailer. One place it was not there, the second place the staff was not there who could hook up the hitch and the third place took forever to get to.

Rating:

5.0

Representative were very professional and pleasant. Needed to extend my rental it was absolutely no problem. I definitely recommend this location again.

Rating:

5.0

Great!

Rating:

3.0

They had the equipment that they said they would and there was a place to park my car. Unfortunately this location was woefully understaffed and the computer system was unbelievably slow. The employee who was working did his best and was very nice but the amount of time it took to check in a single person (slow computer) was ridiculous and caused a huge back up when checking in and returning the vehicle.

Rating:

5.0

All was perfect. The staff Tobias was great and helpful as usual which is why I continue to use this particular location when there are two closer locations. Thank you, continue the great service

Rating:

5.0

Awesome

Rating:

5.0

Cut the rate per mile would help

Rating:

3.0

It get average because I had a hole in the ceiling and the price went up. Other than that it was good.

Rating:

5.0

Staff was professional & friendly. They were very helpful and ready to assist, and found the answer when they didn’t know instead of saying I don’t know.

Rating:

5.0

Great customer service

Rating:

3.0

I guess the mirror was broke and they start asking for an extra fee yesterday

Rating:

1.0

Autopay ran up my balance by “NOT” retrieving funds causing me to have to figure out (during holidays) how to rectify. Last I heard all of my memories of my deceased mother are possibly auctioned with no fair resolution for me, customer service couldn’t even get anyone on the phone to provide information. I initially had reservations for a better facility and was sent to this one. I feel like UhAul stole my stuff & I don’t see this sitting well with me at all.

Rating:

4.0

All I need to do is make sure the small things like the lights and the hitch and all of that is maintained on equipment!

Rating:

3.0

I had insurance and y'all know I had insurance so y'all just put some stuff on on there that wasn't even necessary the guy that I told him I would use my own insurance and y'all know it too so this is Sharon Johnson and I know that y'all know y'all charge me all that money for something I don't even know what it was all that stuff okay

Rating:

4.0

Clean but not. Maintain properly lots of "warnings lights" were on

Rating:

5.0

Great customer service very helpful. Thank you.

Rating:

2.0

Trash was in the truck, 6 garbage bags. Truck was basically empty when i got it.

Rating:

5.0

The attendant on duty was very helpful even though we had a mobile booking

Rating:

5.0

Nothing it was great

Rating:

5.0

Staff was very curtious.

Rating:

4.0

Truck quality precheck failed on this truck... 1. Passenger side outside mirror loose and almost got me killed several times ... i would reset the allen screw and it would get loose again 2. Ramp was damaged underneath missing one rail completely causing unlevel deployment/stowaway 3. Interior cab light out Life safety issue with the mirror . Simple QC checklist that every vehicle/technician gets done ... DO BETTER ... THAT WAS SCARY ON ATLANT 5 LANES TO NOT SEE ANYTHING ON YOUR RIGHT SIDE

Rating:

3.0

It was ok

Rating:

5.0

Have nothing!!!

Rating:

4.0

I should not have to wait 2-3 business days to get my money back for the hold.the money took seconds to come off my card for payment and it should take seconds for it to be deposited back into my account

Rating:

5.0

Mrs/Ms D and her team in Jonesboro on Tara Blvd and battle creek was AMAZING

Rating:

5.0

The people I met were kind and professional and went beyond the call of duty in dealing with me thanks

Rating:

3.0

This location has poor customer service as usual.

Rating:

1.0

Customer service was horrible, bad service and very unprofessional representation, I would advice to use another location.

Rating:

1.0

on the day I rented the trailer I used it for about 3-4 hours. I called the location when I was heading back and spoke to the woman at the desk. I told her I was running late for an appointment and I needed to drop the trailer off and I'd be there in 15-20 minutes. When I arrived I unhooked the trailer and was about to get in my truck when the thought came to me to take a picture and I did. The following day I was looking at my bank card statement and saw where I was charged for 2 days instead of the one day. No only that, I was charged twice on my card. I called the location and spoke with the woman I initially talked with about my returning the trailer and told her I was charged for 2 days, not realizing when I spoke to her I was charged twice. I was on hold for over 10 minutes and hung up. I will call back customer service on the 26th to get it taken care of.

Rating:

1.0

Everything was great 👍 💯

Rating:

5.0

Nothing, everything was fine.

Rating:

5.0

These ladies are great. I was only there 20 minutes and pulled away. Check in easy too.

Rating:

2.0

The unit was old there, was water spots inside the unit before I could move my stuff in and it was very hard to even attach the lock

Rating:

5.0

I moved out 11/28/24 not 12/16/24.

Rating:

4.0

Have enough staff to assist customers. The line was long and 1 person waited on us. Otherwise the experience was satisfactory.

Rating:

3.0

Check out time I was waiting for 30 minutes decided to go in even though the guy was outside Double triple check miles & gas if I didn’t I would of been overcharged point it out when I picked up gas was almost empty they noticed said take pictures upload & they would correct it however they didn’t & I had to go back and forth before the agreed

Rating:

2.0

1st trailer had a flat wasn’t discovered u til connected to my vehicle. Second trailer was missing connectors, had a torn strap and was in rough condition, clips also missing fastenerss

Rating:

4.0

Need better customer service better few of them have attitude towards the customer 😒

Rating:

5.0

EVERYTHING WENT WELL WITH TRUCK RENTAL AND EQUIPMENT DOLLY.

Rating:

5.0

They all were great!!

Rating:

5.0

Service was great

Rating:

5.0

I love this place. The times that I have been here was above what was expected. Team makes me feel very comfortable and safe thank you to Doneshia and her team. Y’all are doing a great job.

Rating:

4.0

The staff was very friendly and helpful. The all were very knowledgeable of the systems and the flow of the operation of the business. They made me feel welcomed and assured that I was choosing the best place for my storage needs. The location is very convenient to my new residence.

Rating:

2.0

Way to expensive I moved my things down the street to another storage business that was no where near as expensive as u guys same 5x5 size only $14 a month,really need to lower yall prices because theirs a lot of new storage business out now that's newer and way less expensive,do some research.

Rating:

5.0

Staff was amazing!! Thank you!

Rating:

5.0

Very good

Rating:

2.0

Employee Nykeria was very rude. I spoke the manager and she was no better.she asked me what did I want out of this complaint

Rating:

5.0

I've rent multiple units at this facility and on Saturday, September 7, 2024, Ms. Doneesha M provided top notch service through and through. She was patient, professional and understanding. If customer service had a face, it would be hers. Thank you.

Rating:

3.0

Very secure storage but fairly small in sizes.

Rating:

4.0

None at this time.

Rating:

5.0

I appreciate the professional business etiquette. Also the entire staff were always friendly and very helpful.

Rating:

5.0

Thank you

Rating:

3.0

Just to hot need air

Rating:

4.0

You keep sending me messages over and over again.

Rating:

3.0

The rise in prices was ridiculous.

Rating:

5.0

The office was clean. The storage unit had a bad smell. Furniture will have odor from the unit.

Rating:

3.0

The lady who helped was rude and unhelpful. I was offered the first time free month for free and she charged me a month and when I mentioned it to her she had an attitude and changed it. Do not recommend her to come to that u haul storage. She is the one with the tattoos everywhere and on her neck and I believe her name started with ny. I hoped customer service gets better so people don't have to deal with the rudeness I dealt with in the future

Rating:

4.0

The price change and very high

Rating:

1.0

I just about lost everything I had in there due to water damage

Rating:

5.0

The team here was awesome. I was always welcomed and the experience was great. Thank you to this team. Professionalism at its best.

Rating:

5.0

This team was exceptional. Wasted no time even with their system down they handle the situation in a timely manner and was professional entire way.

Rating:

5.0

Nykeria took good care of me and my needs !!

Rating:

5.0

I had storage here for almost 2 years. It was great while I was working overseas.

Rating:

5.0

Yall the best I only come to this location everyone is very friendly and helpful yall continue to do an amazing job you’re truly Zalika Jones 🥰

Rating:

5.0

Patient, courteous, understanding, went beyond the call of duty.

Rating:

5.0

Grateful for the service

Rating:

5.0

The crew at this location was and has been very helpful. I also give much respect to the Manager as She was awesome. In assisting me with my transfer of rooms to having door open while I move in. I've always used this location since 96......

Rating:

5.0

Very good

Rating:

3.0

Im still trying to get back the funds that were taken out of my account even though i moved out before the move out date

Rating:

1.0

Store GM very rude always closing down at6:30pm and have her crew doing the same with the storage it’s not fair because y’all already not 24 hours but have a sign hanging in soon when you walk in saying that y’all are 24 hour and then that GM is running everyone away I will never rent there again or allow anyone that I know to rent from that location

Rating:

5.0

If I have to stored something I will come back and tell others this u haul are the best

Rating:

5.0

Denisha was very very helpful the entire time I have had my stuff stored with U-Haul

Rating:

5.0

Staff and service was great.

Rating:

1.0

When I would go there to get something out of storage, the lights would sometimes go out which made it uncomfortable and unsafe to be there especially being a female. Also, no grace period for a late payment. They put a lock on your door the next day, but when I moved out, they took their time to process it and made it look like I was late with another payment.

Rating:

5.0

The staff was awesome. The limited access to the unit was the only problem. I rented my storage unit online and it said it had 24 hour access it also gave me a gate access code I just wished it was 24 hours. I work 12hr shift at hospital 5:45am - 6:15pm they are closed in the way to work and on the way back from work.

Rating:

2.0

They are not good with communication, rude and not helpful with assisting the customers. These folks sold my belongings after being with them for five years!!! Never updated my phone number or address in the system. Then notified me by email with a notice that my stuff was sold. Two days after the letter. Bad bad bad business.

Rating:

5.0

Do yell still got my stuff

Rating:

1.0

The manager Doneesha was rude and she lied to me about the auction.she told me that my stuff was going up for auction but never said that the auction was going to be the next day.

Rating:

1.0

Storage door broke, upon moving out there was no itlott dolly. It’s always something wrong here and I will never come back or recommend this place

Rating:

5.0

Very good people there

Rating:

5.0

The staff was professional. Very helpful in problem solving any issues. Most of all very accommodating to my "never a dull moment" life happenings. Thank you Keidra (sp) and the team.

Rating:

5.0

Customer services was excellent and I would highly recommend this U haul location to family and friends

Rating:

5.0

The staff spirit and relationships with me was impeccable. Ms. Domenisha was great

Rating:

4.0

Didn't like the late fees.

Rating:

4.0

It’s been a smooth 11 months and I’m glad it was set up for my convenience

Rating:

5.0

This Uhaul has exceptional service. Helpful friendly staff and great rates. I will def do business with this Uhaul again.

Rating:

5.0

Great experience in store, not so much on the phone with customer service though. The lady at the store didn’t fix the problem but she explained it way better than customer service did. I would recommend going in store rather than calling the random customer service number, it’s not very helpful.

Rating:

4.0

The email after paying on-line for storage was received. It said that I can start moving in as early as 5am for the location well I got there at 5 am and location didnt open up until about 10 minutes after 7am. So i think the email about moving in need to be fixed because this location dont allow until they open the office at 7am. I also arrive one day to move in more things around 6:50pm and was told that storage is closed 15 minutes before office closes and that wasnt communicated either. But he opened up and let me put my things in storage took all but like 3minutes. Better communication is needed.

Rating:

2.0

First Lady was nice second Lady was nasty

Rating:

5.0

The ladys were very helpful .

Rating:

1.0

Nasty And Dirty. Those Bends Need To Be Redone. And I Did Not Get My One Month Free. She Charged Me. I Came From Denver To Atlanta. A Huge Disappointment. My Clothes Came Out Smelling Like Mildew. Horrible.

Rating:

5.0

Staff at this Uhaul in Jonesboro Ga. Are always polite and professional. They are willing to find the best deal for whatever storage or moving needs I have and do not try to sale me things I don't need just for profit. I feel content and satisfied after doing business with Uhaul, that I am spending my money the best way and got the most I could get. I appreciate that bc I work hard and it takes every dollar to stay current and provide for me and my son. I will def continue doing business with Uhaul and referring my friends and family to do the same.

Rating:

4.0

Faculty may want to consider staying open later for its customers as some of us need to access our items after 7:pm during the week

Rating:

2.0

Uhaul kept going up on rent.and my unit leaked and ruined my pitures of my 3 sons and family pitures.even the art work that is very cinamential.they even charged 25.00 for being a few hours past due on storage.they told me it's up to the computer how much to charge.i rented it for right near 5 years.and was never late,and sometimes I would pay it early.

Rating:

3.0

The First Two young ladies I dealt with between the hours of 11am to 2pm was very helpful but when I came back to check out the Gentalmen on night was rude

Rating:

5.0

The Staff was/is A-1! Thank you

Rating:

5.0

They have so much empathy

Rating:

5.0

Very friendly, helpful and caring staff.

Rating:

5.0

THE PLACE NEED MORE LIGHTS ON THE OUTSIDE. ALSO THE FACILITY ACESS HOURS ARE NOT CONVENIENT @ALL NEED TO EXTEND THE HOURS OF ACESS.

Rating:

5.0

Tara road was great employees

Rating:

3.0

Locker was to move to another location in the area and did not happen.

Rating:

5.0

Because it worked for me.

Rating:

3.0

I never received the call about the exchange for a locker

Rating:

3.0

The male at the store was very rude. They didn't have me a uhaul when I got there. I had to drive a damaged uhaul which was pulling g to the left. It is 3 holes in my unit they were there before I moved in. I have pictures. The guy that checked us in was wonderful! He helped me and understood my concerns.

Rating:

1.0

I was told the unit was available. When I got there I was told it's not after I made a reservation. And because I needed a unit I had to pay more for more pace then I needed

Rating:

5.0

Staff really nice and helpful.

Rating:

4.0

The only issue I had was that it was always hot in the storage if it’s climate control then why always hot

Rating:

4.0

Access hours could be later than the 1900 that the store closes. Afterall you do need a swipe card for access.

Rating:

5.0

The staff was very helpful and accommodating! It really made the transition that much easier!

Rating:

5.0

Thanks for your support your staff is outstanding

Rating:

5.0

The staff was nice, friendly and knowledgeable. They were always willing to help. Everyone was pleasant and likes their job. The Manager takes car me of business, customers and the employees. My say was excellent and had no issues.

Rating:

5.0

I can’t say enough about Kevon and Doneesha went above and beyond!

Rating:

3.0

Staff was always helpful when help was warranted. Overall experience with this facility was adequate.

Rating:

3.0

Keep up the good work

Rating:

4.0

It would be nice if it was longer hours on a Sunday for you to get to your storage unit

Rating:

5.0

Staff was Awesome

Rating:

5.0

I would highly recommend this facility to my family and friends. The staff was very friendly and courteous and the unit was well lit and clean

Rating:

5.0

Staff was very friendly and accommodating. I have a storage at another place that I'm merging this one into. It's quiet a bit larger than this one. Wish I had come here first years ago. I'm moving back into a house this year, with my grandson, which means I won't be wasting extra money. Thank you Staff

Rating:

5.0

Great service

Rating:

5.0

I was able to access my unit at anytime. Staff was always courteous and helpful. My belongings was stored for over 2 years in a outside unit and there was no rodent, bugs or water damage to my belongings. The price was reasonable. I would recommend this Uhaul to others.

Rating:

5.0

Going to miss them. Except for the new guy that don’t seem to know how to address elder blacks.

Rating:

5.0

Your Mgr was great at the time I was there.

Rating:

1.0

The manager there is very rude . And any time you talk to someone who says my facility ...and they don't own it ...you already know what you're going to get. There are several times that I called I stayed on hold more than 15 minutes and there has been times that I have called and that was a lot of horseplay and profanity in the background. I was not happy at all at this location.

Rating:

4.0

I really appreciate all the help I received from Doneesha. She provide excellent customer service!

Rating:

5.0

Great customer service to

Rating:

5.0

Very knowledgeable

Rating:

2.0

They charge me 50.00 dollars for taking off my lock with a hammer. The employee could have let me use the hammer and take my lock off . Then they didn't want to give me a r eceipt.

Rating:

3.0

Hour of Operation on Sunday should be until 7pm in my humble opinion. Thanks.

Rating:

5.0

Manager & worker Kevon provide exceptional Customer Service. This feedback is given lightly. Former Customer Service/Human Resources Manager

Rating:

5.0

I believe his name was Kyon very professional young man very helpful at the Battle Creek store in Georgia

Rating:

5.0

I have been with U-Haul Jonesboro since 2013. I have had the best service and vehicle use for business and family. Never a issue or concern. I was always provided the transportation and equipment, which allowed me to service my clients in a professional and proficient manner

Rating:

5.0

Everything was great!

Rating:

5.0

Customer service always great. Not happy that the unit has a big hole in the wall and a rodent box in it. I should have been told about that. I got the last unit and it was 9p when I needed to move my things into it. I hope and pray nothing gets into my things the two weeks my things will be in the storage unit.

Rating:

2.0

I PURCHASED UNIT #2408 ON WEDNESDAY 21st of July I tried to move some things in my storage on Saturday 24th of July my gate access key didn't work I was stuck behind the gate and couldn't get out for three hours I called customer service I was on hold for 50 minutes they finally gave me a code to open the gate so that I can get out the very next morning I went back to to storage unit still my key wouldn't work I went to the front office and was told that an employee there had sold the storage unit that I purchased on Wednesday 21st of July to a Michael Wilson I was very disappointed because I had a delivery of a bedroom set that was supposed to be delivered on Saturday but the delivery driver called in sick thank God or they would've been delivery to a storage unit that an employee sold to someone else that was supposed to have been my unit!! THE STORE MANAGER KEVON SMITH GAVE ME A LARGER UNIT FOR THE PRICE OF THE SMALLER UNIT THAT AN EMPLOYEE GAVE TO SOMEONE ELSE TO FOR THE INCONVENIENCE WHICH WAS NICE BUT I STILL WASN'T SATISFIED WITH THAT UNIT BECAUSE ITS UPSTAIRS THE FLOORS ATE WOOD AND LOOKS AS IF THE FLOORS OPEN UP AND SOMEONE CAN ENTER MY UNIT FROM THE UNIT UNDERNEATH AND STEAL MY THINGS!!! THANK U CATINA CRAWFORD

Rating:

1.0

I have had my storage unit for several years and I am never late due to my account being on auto pay. Recently I had several fraud transactions on my bank account, and I was forced to cancel my card. Through the process of protecting myself, I didn't realize Uhaul was one of accounts connected to my card, and would be affected until I received a letter informing me. I called the location, and spoke to a lady that was very rude and unprofessional. She spoke over me and when I corrected her pronunciation of my name she mocked me. I also asked her about waiving my fees and she informed me that they would have needed to know in advance about my situation. I asked " so I needed to let you know in advance that someone would be committing fraud on my account?" I asked her for the Store Manager or customer service. She said she would transfer me to customer service, but I somehow got the Morrow location instead. The lady at the Morrow location successfully transferred me to customer service, but I was hold for an hour. The Jonesboro location need a lot of work on their customer service. During the time I have had my Uhaul storage, I have been locked in the storage facility by the staff, the restroom is always filthy, verbally attacked by a staff member for a delinquent account that was not mine, and now this. If you didn't include the people in this process , I would recommend Uhaul to my friends and family.

Rating:

5.0

Super nice plp

Rating:

5.0

The lady who helped me was so awesome And professional really good at what she do she definitely needs to be a manager or maybe even a general manager awesome Service thank you so much

Rating:

1.0

All my things molded and I do mean everything

Rating:

1.0

The entire team lacks professionalism, empathy, and genuine customer service skills.

Rating:

5.0

Todo estuvo bien .Gracias .

Rating:

5.0

The whole staff at this facility was awesome!

Rating:

5.0

Staff is very detailed. Helpful Professional Everyone I encountered

Rating:

5.0

Good service

Rating:

5.0

Gracias por su buen servicio y excelente trato .

Rating:

4.0

I had my stuff stored here since 2003 and was finally able to afford to move it out this month. Most of the time it was easy to make payments, there were a few months over the years I made a payment and they said I did not and tried to double charge me but I was able to call and the staff remedied the screw up. When I was finally able to pick my stuff up it was for the most part just dusty and cobwebs but so far have not found any rodent droppings or bugs that is a huge plus. I played for the whole month

Rating:

5.0

Thank you for all the services your company provides.

Rating:

5.0

Louis Manual is an awesome and Outstanding manager keep up the excellent service

Rating:

1.0

I wouldn't recommend no one to put they things at that location

Rating:

4.0

Standing from a side view while waiting didn't like the way the manager talk to some as though he was handling them or as though he could talk to some black (African Americans) just any way, professional but with an aggressive demeanor. Besides observing from the sideline everything else was great, thx u.. There was never any disputes nor altercations.

Rating:

5.0

The waiting time became extremely long for customer service over the phone.

Rating:

5.0

Customer Service was very polite, Peaceful atmosphere.

Rating:

5.0

The Uhaul Staff was Always very Polite and very Professional and also have very Good customer service skills and that is a Must. I was always Please when i call or when i come in. The Uhaul Team is a very Good Team. And God Bless TeThem. U haul Have A Bless Day and Weekend Peace🌹🙏 Respectfully Carolyn

Rating:

5.0

Joseph was very knowledgeable and helpful

Rating:

4.0

Good clean place to store your things. My furniture was stored for 2 years in an inside climate controlled environment here and was still in great usable condition after I removed it. So I'm a happy customer.

Rating:

5.0

They , the Staff were always busy doing something to keep the facility on the up & up.

Rating:

5.0

Awesome Owner and team

Rating:

5.0

The staff was AMAZING! Despite my current living situation, the staff made me feel amazing and safe. They were very understanding and gave me the best deal possible. They turned my bad day into one of the best days and I would recommend this place to anyone, hands down.

Rating:

5.0

Manager is very kind . Answered all my questions and helped me find the storage and truck solutions that met my need. Would definitely return to this location for my future needs .

Rating:

5.0

Employees were very nice

Rating:

2.0

It was great until I received an email stating a late fee and i owe on storage and past due? How!!?? If my move in date was Nov. 17 2019 and I owe a past due amount.?? You have to pay for storage

Rating:

3.0

The customer service was AMAZING and the storage facility SUPER CLEAN with a comfy temperature. However, I expect storage on a second level to have elevator access.

Rating:

5.0

Lovely staff!

Rating:

5.0

Great customer service

Rating:

5.0

I was super impressed by the treatment of the staff. He was super professional and nurturing. He understood my situation and made the perfect recommendation without overselling. I loved the experience

Rating:

5.0

Great service. Very helpful.

Rating:

5.0

Very pleased very professional

Rating:

5.0

Awesome, especially Manuel. He's was a God send. Thank you!

Rating:

5.0

Awesome friendly individuals ..

Rating:

2.0

Even though i didn't have insurance all of my furniture were ruined. I had mold mildew on everything. The storage wasn't seal to protect my future. I lost everything and its not fair to me to have

Rating:

5.0

I will continue to use U-Haul as my storage the staff of smiley friendly courtesy each and every visit

Rating:

5.0

Everyone that I encountered was pleasant and helpful and professional! Thank you!

Rating:

5.0

Everyone was very nice

Rating:

5.0

Owner very nice

Rating:

5.0

Great experience

Rating:

5.0

Great the staff very professional. Excellent team work. Thanks again Uhaul

Rating:

4.0

I was advised that I had access to the unit until 10 PM but I drove 30 minutes to get there by 9 pm and could not get into the unit. Otherwise it was ok.

Rating:

5.0

the u haul was okay but the doors are to heavy to open

Rating:

5.0

Although I wish that you all have more storage units at the bottom level and not at the top

Rating:

1.0

Staff person was not available when I arrived. I called in advance and spoke with the call center and explained that I would be arriving. No one was there til 3. I had to reschedule. Delayed for 1hr.

Rating:

3.0

The representative that took my payment wasn’t paying any attention to me and then called the very next day from a scam phone number asking about me moving my things when I had just paid the bill.

Rating:

5.0

Np 22nd

Rating:

2.0

Place is dated and need remodeled

Rating:

4.0

I would like to thank the u- haul staff for being helpful with in store visits as well as phone calls and every way to accommodate me during the last two years.Very nice manager and staff.

Rating:

4.0

All associates need to be on the same page when signing people up for vehicles. 1 woman associate enforced a rule that your number had to be called to rent a car and my phone was dead charging .

Rating:

2.0

The manager has a bad attitude and makes smart comments. He does not seem to value customers.

Rating:

5.0

Son excelentes tanto el personal como las instalaciones mil gracias por su servicio.

Rating:

5.0

I am pleased having used the services at the Jonesboro GA location. The staff were very customer oriented and I recommend this ocation any time you need the use of a storage facility. Thanks U-Haul.

Rating:

5.0

The staff was very nice and friendly. I didn't need much but if i did ask for something the staff was very helpful. All of them are truly awesome. Thank you.

Rating:

1.0

Management was very rude ,managers said one thing and did another ,management was not truthful we’ll not ever return back to this location

Rating:

4.0

Prices were a little high for storage units.

Rating:

5.0

No comments

Rating:

5.0

Great service

Rating:

5.0