Nothing to improve Stacy was awesome. Got it done fast. Price is probably not on her, but only thing I could ask for would be lower prices.
Merryann ECustomer Reviews for U-Haul Moving & Storage of Kingston
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The female who took care of me was polite and professional.
Robert SKeep doing what your doing!!
constance dGreat service in Kingston and on Mundy Street in Wilkes-Barre. The staff always attentive and customer friendly. U-haul is my favorite rental company !
Eric KClean the vehicles, seats sticky from drink spilled on it, screws ,nails in cup holder ,windows always need a cleaning.
James LThe reason for no in equipment - it was definitely a trailer that had seen better days. It was faded and old and a lot of dings and dents.
Sharon CTruck has door issues. Truck ran good and was clean. Doors don't close properly. You have to slam both doors to close. Driver door needs a new seal. I drove 4 hours each way on the highway. The air noise was terrible. I couldn't hear my wife or my GPS because it was so loud. I was going to find a dealer in Rochester and swap the truck on my way back. I didn't want to deal with the noise on the highway for a 4 hour trip home. This Truck needs the doors fixed and a new seal on the driver door. Keep this Truck local. I never complain unless I'm really pissed. $700 for a junk truck
Daniel SIt was great thank you very much.
Christopher KEvery thing was perfect. Made moving day easier. Thank you
James GEvery friendly and nice
Django TStacy was great. Knowledgeable, responsive, timely. Fixed my wiring in 1/2 hour. Good job! Thanks.
Joe RI had problems with getting the app on my phone. I was disappointed that neither women would help me. It seemed like it was a joke to them.
Karen FN/A
Gary SThe worker’s are very nice
Teresa REasy rental and return
John MBest customer service. All information given clearly.
Thomas JI was not informed about the additional charges for using dolly and for breaking the green tag on the blanket. I assumed dolly usage was included and didn't realize that breaking the tag indicated usage of the blanket, resulting in a $7 extra fee. While this wasn't a significant issue for me, it could be for others. The lack of communication regarding these charges was the main concern.
henry tAt the time I went to pick up my trailer the man that was getting the trailer for me told me that my side by side would not fit on the trailer I rented. He was able to change to equipment that would handle my side by side.
Erik LJust keep doing what you're doing.
Milton BNothing
Rebecca PStacy always makes sure everything is perfect for my trips....
Charles SGeorgie did a great job. Easy in and out. 5 star customer service, thank you very much!
Aaron SMaybe stop the rain, LOL everything went good.
KEVIN KStacy completed my installation professionally and in a timely manner!
Mark MVery happy with the employees in wyming ave kinston nice girls very friendly and professional
Carlos MStacey runs the best Uhaul store in northeast PA. Very customer focused and great service. I have closer options but always go to the Kingston PA location.
Scott Pservice was fast and efficient--only problem--got a different dolly than we ordered but the service was great...highly recommended
matt gThe staff are friendly & efficient, and the store is clean & well organized.
Christopher GService could not have been any better. Pick up and return we're smooth and timely. Overall great experience.
Brian PExcellent customer service. Quick check in and quick return.
Lori SThe windows were not cleaned. I had to clean them all when I got home. The gentleman I dropped the truck off with said the truck should not have been rented out in such a dirty condition.
Alfred AStaff are always professional.
Joseph Dgreat service the lady was very nice could not ask for better service
frederick hI,t all went well. I reserved the trailer the day before, and picked up the next. Didn't have any problems. Same on dropping off, very good to deal with. THANK YOU. very happy customer.
John OGive your workers raise the dudes were bushing their asses
Scott CStacy runs her U-Haul better than any other one I have used. I wouldn't go anywhere else but the Kingston location. Thanks Stacy for always providing great customer service!
Kimberlee GHire better employees. Dropping off equipment was awful. Employee definitely had an attitude.
Jennifer SVery friendly and helpful staff
Thomas G | Overall ExperienceStaff is extremely friendly and very helpful.
Thomas GYour website doesn't work for onboarding or drop off. Stop over engineering stuff and just make it simple for people to use. I sat for a half hour trying to get my return pics to load on the website before I just left the van in the lot with the keys in it cause it's not my job to make your website work. Same issue for uploading my insurance info at pick-up.
John DGreat customer service and very friendly.
Juliana OPerson in charge needs know how talk to people not be rude or ignorant when you're not being treated in that way
Kevin ZI had a great experience using Uhaul today. I reserved a truck online but accidentally reserved it for the wrong date. When I arrived the employee (I wish I got her name) informed me off my error. She was able to change my reservation and the rest of the day ran smoothly. The young woman helped to make that happen. Excellent customer service! Thank you!
Darlene CThe staff were helpful and nice
Michael MStops hiring stoners
Lenard PReturn was easy and quick. Personnel was very knowledgeable and professional. Great experience
Alexandra WThe staff at this location was extremely polite, helpful and kind. Thank you
Andrew WAmazing experience Georgie the rep was amazing and chill this is the best U-Haul location I ever used thank you guys for making my experience amazing
Nicole SI will not use uhaul again
Mark MVehicles should be left with a full tank of gas and returned with a full tank, not 3/8.
Daniel FThe store staff went out of their way to be sure we had the correct hitch for a car that we incorrectly identified. The proper hitch had to be ordered quickly since our daughter was only visiting for the holiday week. We are very pleased with the customer care.
Veronica WVery fast service.
James BStacy, the manager is key to the efficient running of this site.
Charles HNot much . The staff at this location was great
Roy sWas professional installed and fast awesome work will recommended
Thomas GStacey and team provide best in class customer service.
Michele K | Overall ExperienceThe staff was beyond helpful and amazing!!
Amonda D | Overall ExperienceKingston staff is incredible. Will never go back k to Mundy Street Wilkes Barre complete opposite of Kingston
Michele K | First ImpressionsI wish it was display storage space to show how big in size the units are
Olympia B | Online Move InStacy my welcome worker was extremely helpful and move me through the process seamlessly.ver happy to have had her.
Susan D | First ImpressionsHad to rent 3 units because there was no big ones...could of got a deal or something
Richard H | First ImpressionsThis Kingston location has great staff members. Very friendly and helpful. I will definitely go back to this location in the future.
Paula V | Overall ExperienceStuff there was polite helpful and genuinely cared about my situation.
ALEX B | Overall ExperienceThe service was excellent
Lucille B | Overall ExperienceGreat team and helpful
Paula V | First ImpressionsVery helpful and professional.
Shenique J | First ImpressionsThe staff at this location was exceptional. I've stored since 1989 at different place's and states. The staff at 714 Wyoming Avenue Kingston Pa was by far the exceptional. The facility was well kept and I always felt extremely safe at this facility which was really important to me since it was like my home away from home. I highly will recommend this facility!!
Allison F | Overall ExperienceIt would be more convenient if the phone line could call directly to the specific office. It always went to a central call center. They said they would leave messages, but I did not know whether they made it through or not. But the staffing on site was great, very professional, and everything was always clean and seemed very safe.
anna m | Overall ExperienceI love Kingston uhaul services, the ppl are nice and I used them twice for a year apiece...I recommend this place to everyone that needs storage
Kim J | Overall ExperienceThey are fantastic, sorry I had to relocate my business. I actually owe them lunch on me and I’ll take care of that next week.
Luciano A | Overall ExperienceI booked for first floor over the phone with the agent and got second floor unit. Tried to talk to management but they refused to listen to me. Had to get help to get stuff upstairs and pay out of pocket. Worst experience ever.
Kashyap K | First ImpressionsThe staff was always super cheerful and friendly! Even when I'd ask dumb questions, they'd answer with a smile... and I appreciate that because sometimes its intimidating to ask questions.
Thomas L | Overall ExperienceStacy is thee best 🥳🥳 great customer service skills very polite
Jasmine M | Overall ExperienceStacy was extremely helpful and knowledgeable. She is a valuable asset to your company!
LINDA Y | First ImpressionsOver the years I have used numerous storage facilities in different states and the Uhaul storage in Kingston is the absolute winner in my book for several reasons! The unit was very well maintained and secure and easily accessible. The manager, Stacy was outstanding in every way— always polite, courteous, knowledgeable and ready to assist! Thank you for a delightful and “drama free” experience!
Frieda J | Overall ExperienceStacey is super nice.
Muraad M | Overall ExperienceVery nice and very helpful
christopher c | Overall ExperienceVery good customer service
William H | Overall ExperienceJust a great experience from start to finish.
Michael T | First ImpressionsStacey and the rest of the staff were excellent. I highly recommend this facility above all others.
luciano a | Overall ExperienceThe overall experience was excellent. Stacey was helpful, knowledgeable and professional. I was very satisfied with all my experiences throughout the contract. Thank you .
MARY E | Overall ExperienceGot out early in the month. Could NOT pro-rate my month. Rates kept on GOING up. Could not rent a van 1 way out of state. Had to bring it back.
JOE R | Overall ExperienceI have all the necessary papers to prove that you scam people with the fuel. I will send the papers to the DA of Pennsylvania. Also, I will send them to the BBB.
lee l | Overall ExperienceUnits are a bit pricey but the woman who works the desk here is fantastic! She was very helpful every time I was there. Would definitely rent here again.
Chelsea K | Overall ExperienceFriendly staff, knowledgeable, clean
David J | Overall ExperienceGood customer service . Very patient and showing me how to use the facility . Very good or online registration process.
William H | First Impressions2nd storage lease here. Excellent management of the facilities, Stacy is such a pleasure to do business with. The only issue I had were the climbing rates. Overall, I would store here again,
Eri C | Overall ExperienceAlways very helpful and accommodating..
MARK B | Overall ExperienceThank you! I would recommend your company.
Rebecca E | First ImpressionsThey were they were so sufficient
gregory r | First ImpressionsGreat service
gerald M | Overall ExperienceOur Storage unit was filled with Rat feces and a dead rat. We had to leave a mattress that was covered in feces and had to throw away clothing and baby items that had feces on them in fear of disease
Nichole L | Overall ExperienceStacy Eckstein went out of her way to accommodate our needs & requests. She helped lessen the stress of our move.
joseph s | Overall ExperienceGreat place to keep ur stuff dry n protected from all weather , friendly staff , convenient location
Jamie H | Overall Experience