Customer Reviews for U-Haul Moving & Storage of Lanham Bowie

Rating:

4.0

The location is clean and nice. Antoine and the other gentleman (forgot his name) working Saturday, May 31, 2025 had excellent customer service! However, the young lady who checked me out on Sunday, June 1 was not as customer friendly. In fact, she apologized for speeding through the documents-stating they just had a “rush”. As a customer, that’s not my issue. Maintaining your composure and staying poised under pressure is needed in this fast-paced environment because can impact the customer experience. As it is did here. The beginning was good but the ending wasn’t. The prices to rent an $19.99 vehicle (as advertised) are ridiculous. Especially for ONE day. All the added fees are unexpected and should be advertised as well. I will definitely consider other options for moving needs.

Rating:

5.0

You have a great service. Keep the the cost down.

Rating:

5.0

Nothing to comment. Everything was ease with pickup

Rating:

5.0

Always excellent service Thank you for the service

Rating:

5.0

I’m moving in on Friday though

Rating:

5.0

During the inspection, ensure that the existing wiring harness is working properly.

Rating:

5.0

Cleanest facility and truck I have ever experienced with UHAUL!

Rating:

5.0

The staff was so customer friendly. The manager helped me constantly with my lock since my right hand was covered due to gout and arthritis. Even the maintenance staff was so caring. I will certainly recommend this Uhaul location to family and friends. Thanks so much

Rating:

5.0

Please check the condition of each item before rental.

Rating:

3.0

Thank you

Rating:

5.0

My experience was good and I want to encourage anyone who wants to make use of the U-Haul to take advantage of it Thx

Rating:

5.0

Team is extraordinary.

Rating:

5.0

Great experience overall. The customer service was top notch.

Rating:

5.0

The entire experience was great... from Amy... in scheduling to the end pickup with Carlos Noe... everyone was professional, knowable of process and for sure if I or a acquaintance have a storage need U-Haul will be re recommended. Sincerely Gladys Bellamy 💖

Rating:

4.0

Make sure the vehicles are clean, it was dirty when I picked it up, check my pretrip pics.

Rating:

4.0

8:30 am EST Tuesday, my experience w/ picking up a U-haul 10' truck during my scheduled appointment was seamless. Well done.

Rating:

3.0

The experience i had renting a uhaul this time almost makes me not want to us uhaul again. First we had an appointment in bowie and we showed up on site and they never left the key in the lock box for pick up. Next we transfered it to Latham, then they gave me a truck with and engine light they had to clear they said it was a sensor. I left the lot to go .5 miles down the road and the brakes were making a terrible noise and the vehicle was smoking. After that they gave me another truck that was dirty and not cleaned. The wiper blades are bad and did not give a clear vision. The truck has a bad tire that bounced everywhere going down the road. There organization was not up to par. I requested a call from management that I did not receive still. These vehicles should be safely road ready for customers and they were not. Terrible experience renting uhaul this time. But drop off was easy !

Rating:

5.0

Jamal and Nalik were very professional ans patient. It was rather busy

Rating:

5.0

Great customer service

Rating:

1.0

Failed rating. No one bothered to go out and inspected the vehicle AFTER, I saw the low tire driver side on the dashboard and the engine sounded crappy. That night the tire went completely flat after we loaded and had to call roadside assistance to get the tire change. Second, the battery went dead 2 days later and had to call again and on top of that they gave me a freaking $50 discount. I'm definitely putting this review on Google for others to see.

Rating:

5.0

The location needs better signage to show where to go for returns.

Rating:

5.0

Awesome. Just awesome.

Rating:

5.0

Outstanding Job.

Rating:

4.0

Based on my experience/visit all is well at this location,

Rating:

5.0

Tell them the service was excellent

Rating:

5.0

The staff does a great job to ensure that everything is right and on time!!!! Love this location and the great service they provide!!!!

Rating:

5.0

Excellent service

Rating:

4.0

The associate that helped me was very pleasant, helpful and efficient.

Rating:

4.0

The rental process was efficient. I would like to compliment the young man that handled my return. Very helpful and went out of his to take care of me.

Rating:

5.0

Very good

Rating:

5.0

Good customer service.

Rating:

5.0

Excellent experience

Rating:

4.0

I would have given 5 stars, but on the day I moved my things out, there were a lot of rodent droppings all over my stuff. I mentioned this to the store manager.

Rating:

2.0

The staff was great! The GM was a nice guy and trying to help. However, I rented a 10x20x8 and there were none available and the only units that were close to that size were up stairs. Who the [insert explicative] has storage facilities that has an upstairs to them WITHOUT a ramp or elevator? Seriously!!! This doubled my time in off-loading a truck not to include the physical exhaustion from it. Who ever designed these only looked at it from a U-Haul perspective and not a customer's. Again staff was great, U-Haul, not so much. I do not foresee using U-Haul storage again because of it sadly.

Rating:

2.0

The staff was great, clean facility, etc. However, the experience was horrible! I reserved a 10x20x8 and after driving for 12 hours and getting there none were available. I took the closest they had and asked for a bottom floor. Come to find out all the large ones they had that were close in size were UPSTAIRS with NO ramps or elevators!!! Who the [insert explicative] designs a storage facility that has an upper area with ONLY stairs??? Seriously? This was designed in U-Haul profits perspective, not from the customer that has to unload their items!! Like I said the team there was great, but this experience was horrible...also not to mention that EVERY SINGLE TIME I had to get back in the facility I had to swipe for the door to open. All this extended my unloaded 2x what it should have taken. I do not foresee using U-Haul again do to this experience.

Rating:

5.0

The side view mirrors had a hard time holding their position. I could not find the emergency flashers on the vehicle, but maybe it’s not so important.

Rating:

5.0

The last time I rented the service was no good. But this the staff was pleasant, courteous, nice and so helpful! I loved it! Great job!

Rating:

5.0

Great customer service 👏

Rating:

4.0

I've rented the same motorcycle trailer 3 times in the last 30 days from the same location. The last time the mark was missed. I removed straps left from another renter. They were trash, I assume that is why they were left behind. Upon returning the trailer, the lobby was busy. I stopped in spoke to the gentleman about the return (I disconnected it myself). I was told my receipt would be emailed. The next day I received a phone call from Uhaul asking if I would like to extend my rental. I drove back to ensure the rental was closed out. I waited for a hard copy receipt. Overall this location does a good job. Mistakes happen. I make mistakes at work myself. I think a review at the end of each day would have caught the mistakes made.

Rating:

5.0

Nothing

Rating:

5.0

The young lady was very profession and organized and the process did not take long.

Rating:

4.0

the truck was in working order but sounded like it needed service.

Rating:

5.0

I had a very pleasant experience with U-Hual.

Rating:

5.0

Good customer service

Rating:

5.0

Just keep doing customer attention better every day

Rating:

5.0

I’ve rented three trucks in the past 6 weeks and this one was far and away my favorite. Next time I need one this place will be first in my mind.

Rating:

1.0

I rented a truck movecmy storage across the street. I went less than a mile. I was chage $16 plus in gas. I not sure if they even pay attention to how dirty the truck was and the gas.

Rating:

3.0

de experience delays due to Manager not being available to give the UB box to my moving help.

Rating:

5.0

Both staff members were friendly and very helpful!!

Rating:

4.0

No one was there to at the desk to make the adjustments to my bill, because I did not use the milage was billed for, and the cargo van was really dirty inside

Rating:

3.0

While I will ultimately recommend, the experience I had with U-Haul was unnecessary. I had to call to get my account closed because it was still running as if I still had the truck. I did get a refund in the end due to their errors, but it took a heavy lift on my end to get there.

Rating:

5.0

Make my rentals free.

Rating:

3.0

Trucks aren't clean, I have rented at the location for a few years and the trucks are never fully clean. Cup holders always sticky and crumby, sides of the door grimmy, and floors are not vacuumed. The only thing that is noticeably clean are the seats and steering wheel.

Rating:

1.0

Attendant was rude, condescending and unprofessional. I always rent from this location since I moved to Glenndale in 2008. Never have I experienced this poor customer service.

Rating:

2.0

I rented the truck for 24 hours and returned it early because the engine check came on. I wasn't going to drive a car with any problems.

Rating:

4.0

Three tires were bald on the van. I had a slow leak an it didn't reveal itself until day two. The Uhaul roadside assistance to over 5 hours and I was stranded on a two lane road. Literally lost a day and should be credited for the rental. Its al documented. The light panel in the interior cabin was broken. Poor maintenance

Rating:

1.0

We had a bad snow storm on Monday so on Sunday i parked in the handicap spot with my grandma parking permit because it was the safest spot to park for that reason and i forgot to take it out and one of the cleanup person stole it and the manager have not done anything to help the situation I WILL NEVER USE NO Recommend TO any one

Rating:

5.0

The young gentleman that helped me was professional and kind. He was so good I asked him how long he’d been doing the job and he said 2 years. Time for a promotion for him

Rating:

5.0

No organization is a center of excellence. Your organization should always make room for improvement.

Rating:

4.0

Staff at the location were excellent.

Rating:

4.0

Friendly associates.

Rating:

5.0

Only change, your staff who answer the phone should "ASK, if they may place you on hold," don't just blurt that out, then put the customer on hold. I find that rude and unprofessional. And, if the cell phone reception wasn't good, and you didn't even hear what was said or know what's going on, then to be put on hold? That can be confusing, and my time is just as worthy as your establishment. Other than that, customer service was good.

Rating:

5.0

Great location, storage unit and equipment.

Rating:

5.0

The gentleman gave great customer service will use services again

Rating:

4.0

The only issue I had was there is no elevator to get up.

Rating:

5.0

Great staff everyone was helpful and knowledgeable.

Rating:

3.0

I was hounded like a common criminal just because I missed my payment due date. I will never put my valuables in storage and not honor my responsibility. Even before I could be notified, a letter was sent to my sister. I felt embarrassed. I had to remove my things to CubeSmart where they seem more humane. I will never store at U-Haul again. Thanks for options!

Rating:

4.0

I give 4 out 5 stars because you will Always strive for better and the best.

Rating:

5.0

Great company and great service. Customer service is perfect. Thank you so much for being patient with me ♥️

Rating:

1.0

I closed my storage unit when you raised the price. Wouldn't recommend Uhaul because of the price increases.

Rating:

5.0

Uhaul made my moving a great experience. The facility was awesome and huge. I did not know you did storage,and that worked out well for me. One of awesome service was the connection you had with the movers. It made this hold moving experience transparent. Hopefully this is my last move. If something comes up for me or my friends, I know where to go.

Rating:

5.0

I just moved out of u hall and I’ll say they the best friendly staff and the manager was also cool and collected

Rating:

5.0

None

Rating:

2.0

When I tried to access the unit that was labeled Customer Ready an alarm sounded and I was not able to enter. I will try again in a few days

Rating:

4.0

N/A

Rating:

5.0

Everything was organized

Rating:

4.0

I had no key to lock my storage, I need to find the manager to obtain a key, there were an awful smell at the storage facility, smell like a dead rat was in one of the units.

Rating:

3.0

Everything is good but the manager is not a good person

Rating:

3.0

The wrong unit was made available on the online reservation, I couldn't access the storage unit for 2 days, but I was assigned another storage unit. For the inconvenience, the stirage unit payment should be reduced because it's not a climate controlled as I previously reserved.

Rating:

4.0

Jonathan Mendez went above & beyond to help me throughout the whole check in process. U-Haul need more worker like him.

Rating:

5.0

Just like I've rated 5 stars 🌟 🌟🌟 🌟 🌟 I really appreciate your service,thank you.

Rating:

4.0

Thank you for giving us the literal space to process my mother in law's items.

Rating:

5.0

Well satisfied with facility and service. All stored items were clean and accounted for.

Rating:

5.0

Thanks for keeping my things well.

Rating:

4.0

Facility was well maintained and secure. Most of the staff was very pleasant.

Rating:

5.0

Nice clean well maintained truck.

Rating:

5.0

My overall experience was excellent. My two preferences are, I wish the units were accessible beyond 10PM and, there was a ramp to the 2nd level. I had to take items up a flight of stairs for both of my units. So try to request a bottom floor unit if possible. Staff were wonderful to work with and they all were very pleasant.

Rating:

5.0

Clean and well maintain

Rating:

5.0

Very nice

Rating:

4.0

Stephen was very professional and extremely helpful!

Rating:

5.0

Great service has expected from UHaul!

Rating:

3.0

The front desk female rep was FaceTime her boyfriend while she was engaging with customers. I asked her to disconnect her call when she interacted me to avoid the boyfriend hearing my confidential information. She was rude. Also she did not input in the system my truck rental and storage move out correctly. The general manager had to resolve my issues.

Rating:

3.0

No flat carts and I walked the whole storage, went to ask an employeee and they didn’t know if the storage had any. Also delay on door. That is a safety concern. I work for U-Haul and no center doors should have that delay

Rating:

4.0

No elevator

Rating:

4.0

Thanks

Rating:

5.0

The storages was clean and the staff were very helpful. I ll recommend this storage facility to anyone who is looking for a safe a d secure storage

Rating:

3.0

Throughout my rental period l never missed a payment. Days before move out l went to the facility to talk to staff about my plan to move out on the first of August. My payments were due on the 26th. I was told if am moving out on the first l should be fine with the July payment already made. August first l got a truck from Uhaul to move my stuff. Instead of the staff l talked to, closing the storage account, they didn’t and l got multiple emails about payment when l already addressed that before move. That was not acceptable.

Rating:

4.0

Nice, helpful staff, clean facility but not enough carts for loading/unloading

Rating:

3.0

The only reason I put average was because we moved our daughter out of college and she had some heavy boxes and appliances and we had a unit upstairs and it was as so hard moving her stuff up those steps if it was an elevator it would of been great but overall it was a good experience.

Rating:

2.0

There was always an issue with swiping the card and entrance!

Rating:

4.0

Initially my access code did not work. However, after visiting the storage facility office, the representative who assisted me, was quick and professional with addressing my issue.

Rating:

3.0

I arrive and was throughly disappointed. There were no elevators or lifts and I had to use another storage place.

Rating:

5.0

So far so good!

Rating:

5.0

Please return the First Month Free offer as an appreciation offer to new and return customer. Also allow cash payments to make transaction smoother. Award points to customers

Rating:

1.0

Was not helpful. I don’t owe this storage facility nothing. Wrongful billing. Will not recommend this to anybody. Poor records

Rating:

1.0

Sold my unit and didn't give me my rifle that was in there

Rating:

1.0

The gentleman that helped me pick the space that was fantastic. However I was told I would be able to access the space until 10pm. At 7pm, I was told the garage doors were locked going to be locked and I would have to enter through a single door. That is devastating news to a person who is paying movers by the hour. Additionally, the entryway was blocked due to auction waste. The staff cleared just enough for us to access the door, but the rest of the waste was left for us to navigate. It was disgusting. I have the pics to prove it, and I have the pic of the associate locking the door in my face, when she could of easily let me slide one more load through the garage door, before she locked it. Poor condition, poor service and unclean environment.

Rating:

4.0

Regrettably, there is no lighting inside the storage unit. I would have put a battery operated lighting device that can turned on when needed. Also, location of the unit in proximity to the loading dock was dicey; go down one row, turn right, go down another row to get to unit. Not easy (tiring) when you have physical mobility issues. Overall the storage area is cleaner/nicer than Public Storage I have used in the past.

Rating:

5.0

The gentleman and supervisor working on 2-20-23 were extraordinary. I wish I could give them a raise myself. I appreciate everything U-Haul has done for me.

Rating:

1.0

I received calls every week after I rented the storage to see if I moved out. I only had it for 2 weeks. I was told by Cal that 1st month was free but the rude female associate said it was not free for the first month. My code to the build never worked I called for help they only came 1 time to see why my code was not working I want my money back.

Rating:

5.0

Amazing and friendly staff

Rating:

5.0

The staff showed patients, understanding, and genuine care concerning my storage. From the manager to the lay staff, everyone exhibited outstanding customer service m, and stellar communication. Thanks Uhaul!

Rating:

4.0

I was told 2 month free but when I got there it wasnt

Rating:

5.0

Friendly and clean environment

Rating:

1.0

There are a few good employees on this site and there are some that lack basic knowledge on the job regulations , explaining to customers more about the contract .

Rating:

3.0

I had no issues. The staff changes too frequently.

Rating:

5.0

The staff was excellent.

Rating:

5.0

Thank you to Lionel, Brittney and Ms Nye! They went above and beyond what was necessary!

Rating:

1.0

Horrible experience took my money for something I never even used. I was told that I would be able to refund after seeing that the unit would not work for me and when I tried to do so one was denied to me I will never rent a unit with Uhaul ever again

Rating:

4.0

The staff in the office could be a little more accommodating

Rating:

5.0

Very clean facility with an amazing staff. I truly appreciate your service and I want to say a very BIG THANK YOU to you all. Cheers

Rating:

5.0

Great customer service. Always prompt to help out. Friendly staff.

Rating:

4.0

The young lady that helped us was great. She was friendly and answered all of our questions. She demonstrated how to check in and showed us around. We were confused about the size of the storage place but she helped us with figuring out our needs she also had a great sense of humor.

Rating:

4.0

Good overall

Rating:

1.0

Some of the staff was not friendly. Some staff members will tell you one thing Olof their policy and the same day another member will tell you I something different for the same question. I complained about roaches being in my unit and you will even see them crawling down the hall. I was told that I should have gotten the insurance from them and possibly it would cover the expenses of getting pest control. Later I went to my unit and it was full of rodent droppings. Some of my items are ruined. The previous staff when I first moved into the unit was wonderful and very helpful, they did not mind explaining things. The staff now seems to not care about the customers or their belongings. The 24 hour access i paid monthly for did not get me the access. One one day the doors were open and the next day they were locked and the card will keep denying you to get in. Not convenient at all. There seem to be a lot of staff turnover and no consistency in the policies either. I am very disappointed with my rental

Rating:

5.0

Always pleasant

Rating:

5.0

Great customer service. Amazing staffs .

Rating:

3.0

There was leak that was on my furnture

Rating:

5.0

My son passed away in June and the absolute caring and best web he my husband and I received was from your GM…She took time to speak with us understand and work the solution…Her customer service, her attitude, her caring and willingness to listen and understand was top notch..I am a business owner myself and she is someone I would definitely want at the front of my business…Thank you Uhual for hiring people with excellent customer service I swear she made our dealings less painful…

Rating:

3.0

The staff were great I just expected the the unit to be taller. I ended up having to buy another unit because I could not stack my bins. The unit is at a different facility and cheaper which made me a little upset

Rating:

1.0

I was given a top floor room. I am over 65 and had a noticeable handicap. When I first arrived in the office the clerk ignored my showing him, on my phone, my reservations and only did the small items. I had to return and ask for management to have the storage portion, main portion, completed. This unit is not satisfactory because as told I have few but extremely heavy items. The stairs will cost me more to have my items moved when that time comes. There was a lack of knowledge from management and employee were not willing to share their knowledge to make sure all ran well, no teams work. This reflects on the employees more than the manager who is new.

Rating:

5.0

The facility was kept very clean. I liked that the staff stayed on top of that. Thank you for keeping my things in your facility for almost 7 years!!

Rating:

1.0

The office staff overcharged me for a month I never used the storage. She also charged me a late fee despite the fact I paid my storage fees on time via auto pay for two years. This is extortion and demonstrates predatory practices by uhaul. Tim Traylor

Rating:

2.0

Switch locks w/o informing me!

Rating:

1.0

Unfortunately I can't give this facility a great rating I'd rather rate the individual employees who did their best to assist me even after the so called Manger call herself giving customers service which was so unlike any other treatment I'd received at a uhaul facility. She was very abrupt and not very accommodating at all. She also had the audacity to charge me for a lock that I didn't ask for or needed. It would be best to take one of her staff members to put them in place of managing vs the current manager who goes by the name of D. She could use a lot more of quality training/customers service training.,

Rating:

1.0

I could not move in because there was a lock on the unit.

Rating:

2.0

I was not told abut the conditions of the contract. I was billed eroorneously for the first month

Rating:

5.0

Great experience

Rating:

5.0

I loved the service.

Rating:

3.0

I chose an AVERAGE rating because this facility has NO ELEVATOR, which makes it even harder when moving heavy things in and out of the unit. Also, I spoke with a few others who are renting units at this location and they complained about mice on the first floor. My unit was on the second floor and I did not have any issues with mice. However, I did see a mouse on the first floor.

Rating:

5.0

Love this place and the staff

Rating:

5.0

The manager and the sales personnel were extremely helpful . They both paid special attention to what I required. I was most appreciative.

Rating:

5.0

U-haul prices are very reasonable and the customer service is great. They take time and explain and show a customer each size unit to assist them with their proper size for what they're storing. Great job.

Rating:

5.0

Really professional staff & clean facility.

Rating:

5.0

Great team. Made everything easy

Rating:

5.0

Renting storage was super easy! I would do it again.

Rating:

1.0

I learned about the no elevator situation after the purchase. There were at least 4 prior opportunities for this critical info to be shared. I had to haul the boxes up the steps...all 8 of them and more. I will not be here long. And customer service can make some effort to not be so grumpy and tired and needing to be left alone.

Rating:

3.0

The young man checked me in is the same who checked me . With all the trucks parked he never got up out that chair to assist me on locating the truck. Time wasted and just rude to say go to the back n look there ,Really? No customer service etiquette at all.

Rating:

5.0

I have absolutely nothing negative to say about my experience with Uhaul. We secured storage after moving my elderly Mother to Maryland and it went extremely well. The staff was friendly, the facility was very clean and we always felt safe there.

Rating:

1.0

Property was damaged due to building issues, uhaul did not compensate anything and cited that I didn’t have insurance. A disappointment considering I paid all rent increases. Essentially paid for a year to have all my property destroyed. Highly disappointed in uhaul’s response

Rating:

4.0

I had one issue that caused me to never go in and make a storage payment in person again, but over all this facility is one of the best designed and maintained I have seen.

Rating:

5.0

Brittany Kefauver was knowledgeable of all the products offered by U-HAUL. I purchased boxes, packing supplies, a storage unit and scheduled a truck for moving. She was friendly, courteous and very helpful. Her customer service skills are impeccable! I would recommend this facility to all my friends and family.

Rating:

4.0

This location storage is a building without an elevator which made moving in the storage very difficult as I have arthritis in my knees. Overall I was satisfied with everything. Also excellent option to add movers through uhaul’s website, it’s so easy! Thanks!

Rating:

2.0

I have been asking for help for 2 months and been paying for my unit. The only person that is helpful is Ebony.

Rating:

5.0

The staff was awesome, courteous and friendly.

Rating:

5.0

There were three staff members who assisted me; two I rate excellent; one I rate poor.

Rating:

5.0

Thank you for an excellent job

Rating:

5.0

Thank you for taking care of my merchandise for7 or eight years it was a blessing ♥️🙏🏾

Rating:

3.0

There are leaks in the ceiling and there should be carts on the upper levels.

Rating:

5.0

Todo muy buena atención muchas gracias 😊 estoy encantada con ustedes 🙏

Rating:

5.0

The young lady that assist me yesterday was very Knowledgeable and helpful

Rating:

4.0

I was promised a lock that was NOT inside the unit as promised in several email confirmations.

Rating:

5.0

Thank you for great service. The team yesterday were helpful to us and each other

Rating:

4.0

The staff needs to do better with providing information to new customers.

Rating:

3.0

There is a leak in the roof near my unit. I can't access my unit with a cart.

Rating:

2.0

I moved out because of when my husband went to visit our unit one day and said it was rats or mouse dropping on our couch I called about the issue and nothing was done about it so we decided it was time to leave and we just got rid of the couch but I don’t think I’ll be using them for any storage in the future.

Rating:

1.0

There was structural damage to the ceiling of the uhaul facility which caused permanent damage to my furniture and other property. I informed the front desk staff who was incompetent, rude and unprofessional. Ebony was eating and seemed completely disinterested during my visit. The manager, Brittany was not knowledgeable and only offered her card. They were unable to even tell me if my unit had insurance. Needless, to say I will never use Uhaul storage, nor will I recommend your company to anyone. Awful experience and extremely disappointing.

Rating:

5.0

Love this so far!

Rating:

5.0

I rated my experience excellent b/c it was and I also noticed the other U-Haul employee providing excellent service as well.

Rating:

5.0

I truly appreciated the Administrator that worked with me. She was so wonderful and carrying. I hope she will always be apart of the UHaul Family.

Rating:

4.0

Facility appears to be clean and well maintained but their is a rodent problem.

Rating:

3.0

At 1st I've made reservation to get the storage as well u-haul truck but when I arrived at the storage a young lady was helping me and never finished the processed regarding to have the key for the storage but gave me the car key for the track, however when I came back another young lady was helping me but couldn't find my info & it took her almost half an hour or maybe more to do the process so I can get the storage key & my time was limited at the time & both us was frustrated but the young man with the dreads who was doing almost everything going in the storage was helpful but not the ladies & as of community leader I was late 2do community work, in the end I was happy it was over & the purpose of reservation is to have everything done before arrival & that didn't happen & I was told a limited time to return the truck, so pls take care of the matters & hoping u all well in this very difficult time thx

Rating:

2.0

When I arrived the representative was on the cell phone. As I approached, she paused her conversation and though she asked how can she help, I since she was not very much into customer service. Why do I say that? When I asked about prices and space sizes, she simply pointed from a seated position rather that getting up and directing me. After signing the agreement, she handed me my paper and gave me unclear directions as to where my storage room was located. Most of all, she didn't explain to me that I need the access card to get into the building. I actually didn't notice the access card till she caught my attention as I was walking away and she said I needed it to get into the storage area. It took me a while to find my storage locker and when I returned to ask about rather there were elevators in the facility, she paused a cell phone conversation and gave me the look of, "now what does he want?" She could have explained from the beginning that my locker was on the second level and there were no elevators or ramps to get there, only stairs.

Rating:

1.0

The registration agent at the facility rude and dismissive and the employee that was on staff w/ her first 7 minutes of my intake was spent trying to tell her that I wasn't there to pick up a truck. She refused to except information from my registration for the storage space, after an exhausting 7 minutes we began the process to secure my space. We get to the space there's a green tag on the door I cut the tag a deafening sound blared over for 3 mins. Now we make it back to the truck while we are off loading a staff member comes thru not once but three (3) times(each time he came through he found something laugh about or make a commit) to to tell us the large sliding door will lock at 7 and all moving will be thru the small door. This was undeniably unreasonable request that brought on a toxic level of stress to beat the clock. We did just that packed the unit wrestler the required lock we were forced to purchase despite the fact we came w/a lock for the unit. What if we didn't have the money to support the forced purchase. You are dealing with induvial that are in tight situations make quick move under direst to force people to purchase a lock that truly doesn't properly fit the unit it took two people to close the unit one to fit the small facing into the hole and force the key to close and the other to level the door so that the lock fits yet another example of unnecessary stress added when dealing with the facility. So we are done, unit is closed then we remembered we needed to get an item . We unlock the unit that deafening sounds starts and never stops, we scrambled to find the item the was sound blaring it distorted us we couldn't think after leaving the facility we had head pain that was unbelievable. It was a horrible experience to say the least from start to finish.

Rating:

4.0

The first month free promotion wasn't really clarified at the time of move-in, other than that, the staff was helpful with every issue that came up during my time using the unit. The price was affordable as well throughout the entire term. Would recommend.

Rating:

4.0

The staff were great, especially Lonnie and Mike. My access card still doesn’t work, but I don’t fault the on-site staff for this issue.

Rating:

2.0

My key card doesn't work and I cannot access my unit until after the holidays. I find this to be an inconvenience as, I am moving out of state and cannot leave until after the holidays. All because I can't access my unit.

Rating:

1.0

No one answers the phone. Having to physically drive there because of this. Manager is never there. But maintained well. Dirty.Mismanagement and Unprofessional. Never would I refer anyone nor will I return after I move out!!!

Rating:

4.0

The dark young man at the help desk .I mean the little one should be trained on how to be respectful to clients irrespective of their race or ethnicity,. He was rude to me because I am African. Thank you.

Rating:

5.0

I really appreciate the service I received, from rental the uhaul truck to helping me with a storage. I know that I ask for the storage a last second but they were able to assistance with friendly directions and a beautiful smile. Thank you again.

Rating:

5.0

Management was friendly and helpful!

Rating:

5.0

You couldn't ask for better service..

Rating:

4.0

The late fee that corporate puts on the customers sucks big black salty balls You guys suck

Rating:

4.0

N/A

Rating:

3.0

Someone broke into my storage unit and opened my computer and left the screws on the floor. They went through my containers and took out my red and pink sweaters and put them in a bag that they tore.

Rating:

3.0

Mouse droppings in unit

Rating:

5.0

I used this uhaul facility for several years Because of my working hours ,I needed 24 hour access. During a rather stressful period for me ,I cannot overstate the convenience of using this uhaul un

Rating:

4.0