Great staffs and manager! Very happy during the year I was there.
Vu Nguyen | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Laveen
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service from start to finish very nice location…
Rosalind RobersonPlease make sure you give a customer a vehicle that has gas And the seat belt works
Shekesha SheltonShowed up to find out my reserved trailer was not there. No one called me in advance. The staff did find a trailer at another location so I drove further out of my way to make it work.
Kevin KwakeQuick and fast return!
Darryl RouseEverybody was so pleasant and it worked out good thanks for the U-Haul
john regginsJust nice overall
Armida Perez | First ImpressionsEverything about the rental car or truck was good
Roque FuentesService and associate interaction was great.
Jimmy RuizThe personnal was very helpfull and professional
Gilles Pichette | First ImpressionsThey gave me the wrong keys to the truck resulting me to be locked out of the truck with a loaded truck.
Emilio CamposWhen picked up trailer both gate pins were not on and gate started opening while driving on the freeway and had to pull over and latch them and thankful I was safe on the freeway
Joey MunozThe truck didn’t go past 70 MPH and the driver side door would not close
Erich PleimlingWish the staff would answer the phone more often rather than being shifted to central dispatch.
CARSON BESSEY | Overall ExperienceThere was an issue with our space numbers and we ended up with a double contract. Once I realized there was an issue & reached out to Manny (Manager) he promptly got it corrected. Thank you Manny for seeing the issues through & getting them resolved as soon as possible!
AMANDA CORRAL | Overall Experiencei like how i didn’t have to go through the hassle of coming in before scheduling a unit, i did everything completely online which was very convenient for me because my day was very busy ! so i absolutely loved the experience!!
Brandy Thomas | Overall ExperienceVery pleasant peoples to work with
john reggins | First ImpressionsCustomer Service Was Excellent. No Problems When Asking A Question And Getting An Answer Back With The Right Answer. Thank You Very Much.
Adrian CruzNeed to improve on not leaving customers on a brief hold more than 20 minutes and than another brief hold add another 10 minutes but overall good customer service
milagros ruelasAwful Awful Experience. Im beyond frustrated and there are LITERALLY too many issues to name. All i can say is this has been the worst experience of my life and I will NEVER book uhaul storage again.
Layla Bushey | First ImpressionsI didn’t go too far but my money was taken even more than I expected, so sad
Sophia TusingeManny is an asshole
Robert IrelandI got charged for a whole month I wasn’t storing. Was told I would get a refund. Never got my refund. Store said I was out of luck when I called back
Taylor Benning | Overall ExperienceThe truck smelled like body odor and was dirty. The seat smelled like butt. I had to wipe it down the entire cabin with Lysol wipes to feel comfortable driving with it. When I turned in the truck there was a young man helping me. He was friendly and nice but had his girlfriend there and wanted me to just leave the keys and leave. I don't mention this to get him in trouble, just that it was a bit frustrating as I wanted a final receipt to reflect, I returned the truck back early and was no longer responsible for it. Plus, I wanted to see the final amount I would be billed. He just seemed irritated that I was taking him away from his visit. I do not think he remembered I could see him canoodling with his girlfriend on the camera as he checked my truck in. The owner/manager was great and friendly when I checked the truck out. I received a lot of texts and emails when I checked the truck out, so it was weird to not receive one when I checked it back in. I should not have had to wait in line to request one. Additionally, the refund of the difference is not showing on my bank statement.
Micaela TorrezSuper simple and easy to figure out where to drop off. Very nice location.
Cade ChristophersonThe Location I Recently Visited Here In Laveen AZ The Service Was Outstanding
francisco VelazquezI was accused of theft for no fucking reason and to the point that they contacted pd
Myrella Diego-arroyoAlmost just right to me
Walter McCainExcelent Service. Quick and Easy
Leopoldo SiegertCustomer service was great here
Vivian ChellbergThe staff member that helped me was very professional, and patient. He spoke Spanish which made it a lot easier for my wife and answered all her questions.
NANCY LOPEZ | First ImpressionsWe had reserved a large spot for our RV / Trailer online and upon arrival with our RV / trailer the spot reserved was not as expected. ( needed 2 spaces in a row - got 2 spaces on different lanes) We pulled around with our trailer to speak with the office staff and they were able to get everything figured out and get us what we needed. So far so good!
AMANDA CORRAL | First ImpressionsFast, friendly service. Overall great experience.
christopher youngGreat service as always
Ursula EnriquezPickup site change was extremely inconvenient. Although I was compensated it did not afford me the lost time in travelling to and from pickup as I was immediately departing on a 7 hour drive. I am very disappointed with that. Would like to know why truck was not brought to original site the day before as it was available. This was not very customer friendly.
Linda TaylorVery friendly and helpful staff.
Mike CarusoGreat vehicle I like 6.0 V8 and loading and securing kx450f bike was not a problem I thought the truck was great. Thank you.
steven ritterAmazing, friendly staff!
Eloisa RodriguezExcellent customer service. Thank you.
MARY ISAACSON | First ImpressionsVery clean, nice place. One issue. You need to install a keypad for the access gate to be accessed from the drivers seat of a motor home. I had to get out, put in the code and run back into the drivers seat to open the gate. By the time I got back there and started driving in, the gate started to close. I had to have another customer do it for me, to finally get in.
Bryan Nordlund | Overall ExperienceExceptional customer service provided by front desk staff
Johan YowIt was good just like it was.
Robert EstelleVery friendly and helpful. Definitely recommend and will use again, if needed.
Stacy MaffitEnsuring that the correct mileage and fuel levels is accurate and match up when releasing a vehicle to a customer.
Roddell SuttonParking was no satisfied
Enmauel BeltranBeen there for five years or so. All good. Thanks Manny.
daniel lorden | Overall ExperienceThe two guys that you had today was very awesome. Thank you guys for all your hard work that you do to make sure I'm able to move and get things done thank you so much.
Sally Huckaby | First ImpressionsGood service
mboni muragziziThe service was quick.
bart nyandamuI was charged extra. The truck was too old an in bad condition. I arrived at 5 pm and staff was there but I was charged late fee and everything doubled. I hate U-haul.
Ismail NalbantogluHas my storage 10 years and if I needed storage again I would use them again
Deborah Hinds | Overall ExperienceThis is the best store! I feel at esase every time I'm in need of their products.
charmaine sherryanne millsFirst time renting a truck from this location. No complaints, things went smooth.
Donald OppermanThis is one of the worst experiences I have ever had with UHAUL and I have used it a lot. When I got to the store the associate seemed friendly until I asked why my order was more than what my reservation quoted. Geronimo told me that he didn't know and this is what I was and I should be happy they are adding the items I pre-ordered with the reservation. He then told me that I could call uhaul and he would cancel my transaction if I didn't want to pay what he told me. I have never been spoken to harshly or condescending at a uhaul shop in my life. I needed the equipment so I paid the total which was $35 more than quoted. (With a discount according to him). Then when we got the equipment it was old, rusty, squeaked the while time, and was hard to operate (open and close the back). All in all, this was a terrible experience and as a grad student, funding is difficult for me, and being spoken to as a child in troubel is not acceptable. I do not think I will ever be working with that location again and am rethinking working with uhaul at all.
Jessica BoylesCouldn't have been an easier process!
doug BommaritoStaff was extremely helpful. Outstanding customer service. Manny Garcia runs a great crew.
david GarciaFully satisfied! In 2024 do more!!! During the winter once a month give customers a free cup of coffee or hot chocolate. Warm souls do business well. In the summer have a small bottle of water this refreshes the mind and it makes you think much better 😀
Velma Jean white | Overall ExperienceThe staff is super friendly and helpful.
Linda Pickens | Overall ExperienceI did not receive a final receipt and the truck was dirty.
doile CaldwellGood rental experience, pleasant staff; the gentlemen even rescued me from losing my work cell phone as I left :). Would recommend again.
Sigurd CampbellAmazing customer service
Roman VitaleManny was great and very accommodating in helping us return the trailer and helping us get the right storage unit. Great customer service by all at this location.
Christina Sundell | First ImpressionsThe representative that helped us was very polite and very helpful and getting the first month off is wonderful especially when your moving and having to pay a lot of money for move in fees you guys are awsome I will definitely tell family and friends about you guys
patricia gonzalez | First ImpressionsI would like to thank the young man for showing me. The different unithat's you guys have there when I had a plant last month? I was only told you guys only had a 5 by 5 and 10 by 10 and come to find out. You guys had a 5 by 10 which worked perfect for me. And that was a different young man that told me about that. So I'm glad I didn't have him this time to talk to me. Because I would've never known that. You guys had a 5 by 10 which worked out perfectly for me. Thank you.
reuben garcia | First ImpressionsFriendly professional service
Joseph StoneI over filled the gas tank after completion and was not compensated.
steve thomasGreat
Joshua Collins-Craig | First ImpressionsManny and staff were awesome
Paint on me business | First ImpressionsIt was a nice facility and everything fit perfect in the units
Jordan Maxwell | Online Move InThis was the easiest and fastest experience I have ever had with U-Haul. I will refer people to this specific location.
Eva ZionThanks really nice Gentleman who served me
Cynthia BlackmonNothing great experience! :)
Brenna KnutsonDrop off-pickup, loading-unloading bays are a genuine improvement for summertime uses.
Phillip Royer | First ImpressionsChanged the drop off day and someone called as if I was stealing.
Tyeshia Edwards5 stars for you 🫡
jean twizerimanaWe only had an issue with access to loading are after 7pm,Staff was great in answering questions and being very helpful .
Michelle Camou | First ImpressionsVery clean and organized. Love it.
pedro rodriquez | First ImpressionsThe guy who worked the front desk the morning I went to pick up the U-Haul was very rude, when I walked in with my dad all he said is to us is “Do you need something?” In a very annoyed tone. He had told me that when I was ready to leave I was to honk and he’d open the gate for me, I honked twice and the gates weren’t opening, I was getting a bit annoyed so my dad went in to see what was wrong, he said when he went in the guy from the front desk was in the back talking to the other employees and laughing and when my dad told him we were trying to get out the guy responds with “ I told him he’s suppose to honk” and my dad told him that I did and said the guy just rolled his eyes at him and opened the gate. I did not get the guys name but he was Latino and worse glasses and Middle aged.
Matthew RussellGas tank was just under 3/4 was not on full and the van had a breeze from the cargo as if a window was down.
MICHELLE HANSENThe owner is a great guy
George Rosario | First ImpressionsThe van is too old. The customer service staff was not friendly. The guy was annoyed with my questions which was not too much. It was my first rental and it is my last. Home Depot is people are much friendlier and their trucks are much newer.
Amber LynnGreat customer service
STEPHANIE FRANDSEN | Overall ExperienceWaiting to move into the new storage when it opens . Looking for a outside space to park my hauler
Bryan Jones | Overall ExperienceThey were excellent especially Latecia. She was a professional and very customer service oriented .
Tonietta Starks Hamilton-Appo | Overall ExperienceI’ve been using U-Haul for a while now from various states/cities. I’ve always had good customer experience and service from the staff and I will use U-Haul again if I had to. They have accommodated me well. My items was secured and just like I left them. I love that it’s one level and you don’t have to use stairs or an elevator.
CASSANDRA MYRICK | Overall ExperienceThe facility was clean and everyone was very helpful.
Seanoa Lavatai | Overall ExperienceI pulled up next to my drive up unit to unload my car. To my horror, there were a bunch of long (more than 3 inches) nails on the ground next to the storage unit where I had pulled up. I have been trying to reach someone at the office to let them know for the past two days and each time I call, I am unable to reach anyone. This is a dangerous situation and I can’t even reach anyone to ask them to remedy it.
Nor Chiao | First ImpressionsAmazing place to store and communicate with associates
gumecinda tapia | Overall ExperienceWould have been better if , they would have given me enough notice, regarding my truck rental. I had to go cross town to pick up a truck, after I made a reservation a month ago. My storage was Lavern but had to and pick a truck on baseline. Make to baseline and they did not have my truck size and I had to take a smaller truck, which didn’t fit all of my stuff… I lost a lot of my personal items on my way to Spokane. I will not use uhaul again.
Amanda Pir | Overall ExperienceAwesome location. Next time I need to get another unit I will drive an hour out of the way to reserve here over other locations
Harlin Camarena | Overall ExperienceNA
robert farris | First ImpressionsManny and his new front desk support are very professional efficient. Refreshing!! Far better experience than U Haul in Murrieta, CA Jefferson Ave Location. Outside of Terri providing world class service not a place I would recommend to anyone. Everyone is in charge but leadership. People price customers from emotions. One person said free, another person quoted a flat rate and the Storage Manager labor cost dumping fee etc.... I've called U Haul customer service line to registered concerns she recorded but no response yet from anyone. When I called the Call center per protocol emails go to General Manager of the store first, as I requested a District Manager elevation and was denied.
Sherrick Davis | First ImpressionsSuch a nice clean well organized establishment Thank You
Michelle Thomson | First ImpressionsU-haul is the best place to store your furniture whatever you need to store.
Andre Watson | First ImpressionsWhat question number one the storage was Secure but it wasn't well lit. Overall in my almost 7 years of renting this storage I never had any problems. Thank you very much
Susie Varela | Overall ExperienceRented unit for approx 10 yrs. Excellent experience & customer service is phenominal. Would of continued renting at Laveen location but needed larger & air controlled unit, none were available. That's the only disappointed I encountered. Thank you!!
Desiree Figeroa Aponte | Overall ExperienceYour general manager Manny Garcia wasn't very helpful and very rude obnoxious and very combative for no reason your last manager George he's a very nice guy very helpful I wish she was back I will refer friends then
denis boyd | Overall ExperienceI've been with U-Haul since 2014 between 3 to 4 different ones but I could no longer afford the rates that you guys keep jacking up every so many months; which therefore forced me to move out of the storage unit. You're pricing is extremely high in my opinion. I've been at this specific location since 2017 and I seen a lot of changes during that time. Everything was great when Lynn and her husband were the General manager's but they moved on and now run the Ahwatukee facility. Since they left their has been a number of different manager's but the facility was never the same . The grounds were not kept up to par along with the restrooms. Their use to be carts for everyone to use but now their is only 3 carts total left and the carts are left in only the first building which was so inconvenient. I would give a 5 star rating but since Lyn and her husband left I could honestly only give maybe a 2 star rating. Also what was really inconvenient was the fact that I paid for 24-hour access and did not have its a majority part of the time because no signs were displayed boldly to be seen for U-Haul returnees to not Park in the entrance.. this last month I had taken off the 24-hour access to start the following month but was charged to full amount but tonight access the full month until the last 3 days that I was there. Very very disappointing.
Tricia Monson | Overall ExperienceI noticed a couple of dead roaches in the unit. I am wondering if you have a bug problem? And should I be concerned when I remove my things.
Seanoa Lavatai | Online Move InVery much Pleased!
londell wiggins | Overall ExperienceI’m very pleased with the facility and the staff. My brief stay was worry free.
Loren Ray | Overall ExperienceI need to move or store I always go to U-Haul next door.
Robin Davis | Online Move InVery friendly
Irene Casper | Overall ExperienceThe rate continued to rise by the time I closed up my storage the price was $133, from $103 over a three year span.
Mary McCrea | Overall ExperienceI'm very happy and grateful for the U-Haul 30 day promotional service and the great customer service experience with staff. Thank you U-Haul
Derrick Smith | First ImpressionsAltino stepped it up for us; our truck was it yet returned from previous customer & Altino stepped up made sure we had a truck! Thank you…Altino
CYNTHIA GOMEZ | First ImpressionsVery good customer service. 10
Irene Casper | First ImpressionsThey dont answer calls, sound like they dont really care, were unable to make my needs a priority over theirs when it came to providing me with a receipt for my transactions. Didnt care they had the wrong contact information for me, they were sending information to my ex wife smh.
JUSTIN ARELLANES | First ImpressionsIn the 3 years I stored my belongings at your facility my rate went up every year. When I asked why they said it was inflation. It's, not inflation its price gouging. I went to your competitor and have a unit twice the size for the same price. That's my only complaint. Thx.
Anthony Guarisco | Overall ExperienceHallways were extremely dirty. Saw trash that was there for 2 months without it being cleaned. The road in the storage unit was filled with trash next to the storage doors. Storage facility needs to be cleaned!
Pablo Herrera Martinez | Overall ExperienceWe have used this Uhaul for years. Some of the staff were great. And some staff were horrible.
Mary Eggleston | Overall ExperienceWell take care of facility
James McCabe | Overall ExperienceI messed up. I nee a storage unit that is wider than higher. I thought that this unit was way too small and I let the movers try to pack it anyway because I was in a time crunch. I cannot register any complaints except for that small unit. It appears to be 3+ feet wide as opposed to 5 feet.
Tonietta Starks Hamilton-Appo | First ImpressionsMichael is & was very Rude❗️❗️❗️
Tish Washington | Overall ExperienceThe office employees are efficient and nice
Amber Kelly | Online Move InMy only complaint is my storage unit fill up with dirt. It is not sealed well at all. Everything was filthy Great staff and always helpful
Christine Bickel | Overall ExperienceIf my acct didn't get behind on payment I would still be using ur service
tracy todd | Overall ExperienceThe young man that worked the front counter was exceptional for only having a few months experience. He was friendly, knowledgeable and when out of his way to make sure I had a pleasant experience. Refreshing to see as this is not always the case today.
James Bruno | First ImpressionsReserved online when I showed up they said they didnt have that size available. when I asked why they would give me a confirmation number for the size I wanted all he could say was , I dont know. We traveled over 4 hrs to drop items off. Horrible. They didnt even give me lock at first I had to call them at the office and my husband had to drive all the way to the front pick it up. They could have easily used their little golf cart they used to take us to another spot which he drove super fast while my son and I were in the back. Kinda of scary but at this point we just needed a storage unit. A rodent bait box was even in there. Rodents....augh..what a scary thought. I really dont need rodents nibbling or ruining and of my items. Hoping for the best here.
Rosemary Lopez | First ImpressionsLast owner , was a disgrace to the business and manikins. The new owner , mr. Tree is excellent. He is helpful, and so nice. Liked working with him. Will go back and definitely will, recommend to anyone. Family and friends.
Denise Fahey | Overall ExperienceThe associate was friendly professional and helpful. I’m glad I made the switch from destination rv go here . Thank you !
Bryan Jones | First ImpressionsDasia was very helpful, Great customer service.
Cecilia German | Overall ExperienceLocation was conveniently located, staff was friendly and helpful . Good over all experience with this location. I've rented trucks, trailers and storage spaces it all went well. Much appreciated
Paul Henson | Overall ExperienceThe guys were so polite and helpful. Renting is a breeze. Excellent employees
Christine Bickel | First ImpressionsI would like to that the young Gentleman name Michael for all his know how ,,And the very kindness that he gives to customers
Mabel Shivers | First ImpressionsPrice keep going up. For a small storage
Tammy Warren | Overall ExperienceThank you
Janice Shivers | Overall ExperienceThank you nice storage i appreciate your business
Janice Shivers | Overall ExperienceEverything went well at storage. All employees were very efficient.
Kelly Thrower | Overall ExperienceThe general manager kept Persisting that there was no storage units left when I paid for a reservation a day beforehand I have the storage room number and he kept telling me that he had no more units. I paid for 3 smalls boxes and tap and a lock I didn't receive any of those or got reimbursed and I was given a drunk with a quarter of a tank of gas and I had to fill it up. I'm not angry or mad these are just my comments I don't have any interest in pursuing this
John Pritchard | First ImpressionsWe would definitely use you again thank you for your service
Linda Garcia | First ImpressionsKEEP UP THE GREAT WORK THANK YOU
ebone parks | Overall ExperienceStore change management the lady that was there in the past always rude. Glad you changed that And your prices are to high from small unit. Prices gouging.
malissa laster | Overall ExperienceClean well maintained too expensive coast is over the top no justifications for these hikes sad
JERRY JOHNSON | Overall ExperienceFast, easy, and convenient .
KRISTIE BOTKIN | First ImpressionsFueron muy amables y me atendieron bien
Lucia Gonzalez | First ImpressionsNo comments, my experience it was fantastic, thank you.
Elda Malone | Overall ExperienceI will refer Family and Friends... Nice customer service..
Crystal Ayers | Overall ExperienceThe only negative to my storage experience was the fact that my catalytic converters were stolen from my vehicle on your property. Other than that was wonderful.
JAY DUIMSTRA | Overall ExperienceWhen ordering online I was advised I would receive a free lock. I wasn’t provided a free lock which did not sit to well with me I would still like my free lock that’s what promoted me to move forward with choosing U-Haul
DaQuan Thomas | Online Move InExcellent customer service
Stanley Norice | First ImpressionsI put four stars, only because I was given a smaller storage then what I asked for, so I had to pay for two storages because they didn’t have the size I asked for. for a mistake I had nothing to do with I should have been accommodated until there was one available . Not cool!!!
Debra Davis | Overall ExperienceI have always used the Uhaul services in Laveen on 44th avenue on west baseline for years. I love it, the starr, and the service's" I wouldn't go to any other place. I know there are new managers now, if they are anything like the prior managers, that Uhaul in Laveen will continue to be Awesome.
Ophelia Armstrong | Overall ExperienceMyself, my husband David & my son Jason who actually used our enclosed unit mostly, have nothing but Very High remarks & Highly recommend this facility for ALL of their storage units (Enclosed & open drive up parking units) & their Highly professional staff assistance. Thank you for everything. 👍👍👍👍
Cathy Trathen | Overall ExperienceThe best storage ever!!!!!
OMORRIO FRANKLIN | Overall ExperienceI was very disappointed when my mattress got water damaged and uhaul couldn't do anything to assist me,I rented on the air conditioning control on the inside thinking all was ok but since I didn't add insurance I was not compensated,very upset about this.
SHIRLENA WHEELER | Overall ExperienceVery satisfied. The storage rooms are very clean.
Gloria Grant | First ImpressionsVery friendly and helpful.
ERIC MOORE | First ImpressionsStaff is always friendly at the Laveen location. Lynne is amazing and always available to assist
Leah Hendrix | First ImpressionsEveryone was very pleasant. My experience was a good one and I would highly recommend this U-Haul facility for storage⭐⭐⭐⭐⭐
Lori Ginnis | Overall ExperienceLYNN is the GREATEST OF ALL TIME. HER UNDERSTANDING AND KINDNESS WILL NEVER BE FORGOTTEN...
TASHA WILLIAMS | Overall ExperienceThe one reason why I think I wouldn’t recommend is bc it seemed like they always raised the price on us. I feel like if you are loyal to a business as long as we were to UHAUL you shouldn’t keep getting your rent raised. I’ve used a company years back and never got my storage raised.
JEFFERY GUERRERO JR | Overall ExperienceGreat place. Easy to access with pin and card. Open late even without 24 hour access. Great folks in the office.
Filemon Rios | Overall ExperienceAwesome fast and friendly customer service. From the management on down they were accommodating and super efficient. LOVED LOVED LOVED MY EXPERIENCE
Charita Henderson | First ImpressionsThe facility managers are nice people.
darrell reagan | First ImpressionsThe space I rented was really great, secure and well lit. The staff there were nothing short of awesome. I would highly recommend!
jeff kolnicki | Overall ExperienceNeed to open earlier on Sunday. Need a better backup system if the main one goes down
Willie Craig | Overall ExperienceThank you for the use of your storage facility-
ONICCA LANE | Overall Experience5star all the way
GEORGE VANLEEUWEN | Overall ExperienceNo telephone access
Gary Rowley | Overall ExperienceGreat experience.
SHRANDA LYN Lopez | Overall ExperienceThe staff is very friendly and helpful!! Thank you Lynn and Jerry
Simon Romero | Overall ExperienceI always go to the u haul on 44th southern they are the best
LILLIAN ANN REDMON | Overall ExperienceManagement is excellent at this location. Thanks!
chris johnson | Overall ExperienceI trust an employees very friendly had a good experience.. thank you for your 3 yr service
Yvonne Moreno | Overall ExperienceNice people they took care of me very well thank you
Marcus Franklin | First ImpressionsThank you
Daphne Reed | Overall ExperienceI always recommend my family members to this U-Haul. I value their customer services, prices and clean facility.
martina aristy | Overall ExperienceThank You Keep The Great Work.
tondra doss | Overall ExperienceStaff is friendly and helpful clean facility i would recommend to family and friends.
Davina Torres | Overall ExperienceI have had a wonderful experience with this location. I needed a larger unit and let them know if a larger unit came available please let me know. They called quickly and I was mover in less than two hours the new unit was adjacent to my old unit and the move was easy and quick.
James Vargas | First ImpressionsStaff at my location was always friendly and helpful.
Dulce Corrales | Overall ExperienceNo issues or problems with renting the storage. Everything went good for me.The people their were friendly and i had a great experience with the uhaul storage rental. Satisfied customer.
Guadalupe Tamayo | Overall ExperienceI honestly would have never left but we needed a bigger size storage and unfortunately for us you didn't have any available. You are all great and very friendly keep up the great customer service.
sarah ruiz | Overall ExperienceGreat experience. Very nice facility managers and staff.
darrell reagan | Overall ExperienceI wish I could really afford this service but I appreciate the help you have been in the past
Larraine Tryon | Online Move InI really want to make this storage my storage because it is close to my house, and the people are good
JOYCE MENDIN | First ImpressionsVery clean Very friendly & professional
Maria Duarte | First ImpressionsYou guys are awesome and wonderful people!
Mallory Grice | First ImpressionsThe staff is very nice and are willing to help you
reuben garcia | Overall ExperienceThe owner was very generous lady. She is nice
Guadalupe Tamayo | First ImpressionsThe management team has an outstanding service they provide with good courteous and effective relationship with each customer. They provided efficient and thorough communication while being of service to the public.
Barbara Calvin | First ImpressionsI really liked the courtesy calls when I would sometimes forget my payment. They were very respectful
moses white | Overall ExperienceThank you for your services. Also for working with me during the times of crisis on my end. And with the current pandemic on going. I definitely will recommend this service to anyone. Thank you Uhaul Storage in Laveen.
deana golding | Overall ExperienceI Love this Location and the Managers been with them all most 4 years
mamie fortineaux | Overall ExperienceThe owner,s were extremely courteous
Derrick Chestnut | Overall ExperienceEvery time I was there no matter who helped me they were kind and friendly I mean I didn’t go all the time but even when I would call to pay on my storage I would still receive The same service kind friendly and very helpful
jessica slade | Overall ExperienceI would have given U-Haul an excellent rating if my rental rate would have been pro-rated on my storage unit. Thanks
patricia jones-graves | Overall ExperienceI did not like the app to make payments. There was always an "error".
Nubia Estrada | Overall ExperienceIn and out service 👍
Emmanuel Ramirez | First ImpressionsVery helpful and friendly staff
Paul Rivas | Overall ExperienceThey were always accommodating, helpful and super nice. Excellent service!
Manuel Topete | Overall ExperienceExcellent Customer Service
TREMAINE FUTRELL | Overall ExperienceThank you for your Service..
sherleen joe | Overall ExperienceNO PROBLEMS EVERYTHING WENT SMOOTH
billy greenlee | Overall ExperienceThe facility was clean and well maintained. I felt safe when I went during the day and at night. The staff was very very kind and friendly. Lynn was very accommodating and kind.
karyne mitchell | Overall ExperienceJerry and Lynn were always helpful, informative, friendly. They always answered all our questions regarding the storage unit, U-Box, rental of U-Haul equipment in general.
danielle lloyd | Overall ExperienceFirst was amazed at the prices, Then the friendliness of Angela and Johnathon, beautiful, very friendly. Received a small history lesson on U Haul by Angela.
Janet Pete | First ImpressionsThe storage unit worked for me, and the rental trucks were available when I needed them. I'll be back for trucks in the future. Thank you
Leslie Liggins | Overall ExperienceAwesome customer service!!!!!
maurisha hart | Overall ExperienceThe guy that worked with me was rude. I was not told about the miles my card what’s just charged.
Lashoi Jones | First ImpressionsGood overall experience. Only suggestion is more lighting.
sonia Cordero | Overall ExperienceExpensive
adam carter | Overall ExperienceGreat customer service and the storage size was just right..
karyne mitchell | First ImpressionsEverything was great. Everyone was very nice and helpful.
mary stephens | Overall ExperienceAll great!
CHASE BRENDLE | Overall ExperienceNice staff and very accomdating
raul daniels | First ImpressionsGreat job
sharon sims | Overall ExperienceFor the past 2 years the staff was very friendly and helpful with our storage! We were relocated out of town to Reno and now that we have returned they made us feel welcomed back and our things safe
Rosa and Augustin Gonzalez | Overall ExperienceThank you for your good Service
CORNET AUSTIN | Overall ExperienceNa
wanda smith | Overall ExperienceGreat customer service. The facilities are really clean here.
Nathaniel Fernandez | First ImpressionsGood jobs
S B JAMES | Overall ExperienceOne of the reasons why we closed our unit is because the monthly rate kept increasing. I moved my stuff to a place where the rates will never increase and of course are considerably lower then UHaul
JAMES JOHNSON | Overall ExperienceIt was fine but the prices went up every year
CHAD FULTON | Overall ExperienceVery friendly and helpful owners and staff would recommended them to family and friends.
tammy labombard | First ImpressionsAWESOME
Troy Coke | First ImpressionsDown to earth and friendly!
Veon and Esther Hughes | Overall ExperienceJerry and Lynn were Awesome and Amazing! Any problems that I may have had; they both addressed effectively! Thank you both so much for Everything! Blessings, Mari Gonzalez💋 Mari Gonzalez 💋
Mari Gonzalez | Overall ExperienceThe whole experience was wonderful. Easy set up and when we were ready to move out easy to leave. Thank you
Armondo Williams | Overall ExperienceNA
Lisa dorough | Overall ExperienceEveryone I had the pleasure of dealing with were very professional and courteous. They were always available to help!! Whenever a need arises I will be sure to visit the Laveen store.
Charles Robbins | Overall ExperienceYes Lynn is amazing
veronica bonita | Overall ExperienceThis facility is consistent and efficient, and after using them now 3x's for extended periods, I will continue to use them should the need arise, even if it's out of my way.
Ingrid Bohannon | Overall ExperienceStaff very helpful.
Debra Lemle | Overall ExperienceOverall good customer service experience.
JACQUELINE VALENZUELA | Overall ExperienceAlways professional and friendly !!!! Always have the right answers and were easy to communicate with. They know what they are doing and do it well !!! I go out of my way to recommend them whenever I
Steve James | First ImpressionsI have rented storage space from this location for several years. It's a great facility and the personnel are fantastic! Would definitely use them again for needs in the South Phoenix area.
ERIK TEST | Overall ExperienceWe appreciated the use of a clean, lighted area that was secure.. we also liked that it was easy to access and when we were ready to take our items out that was easy too.. thanks to all the staff..
Barb Moskal | Overall ExperienceThank you kindly
michelle canton | Overall ExperienceJerry and his wife were awesome and helpful people.
Rick Rogers | Overall ExperienceExcellent customer service. From the initial call to me to the truck drop off. I also appreciated to find my storage so clean. I'm NOT a 1st time storage renter. So I know what is to be expected.
Larry Lee | First ImpressionsMany years of great service and easy access. Jerry and Lynn were very nice and helpful.
JASON REICHENBACH | Overall ExperienceNeed security at night
Timothy Morgan | Overall ExperienceVery friendly and extremely helpful!
Jenna Navarro | First ImpressionsLynn and Jerry are AMAZING!! The help with any issues that may come up and work with you through it all. The property is always clean and well taken care of.
CHRISTOPHER FISH | Overall ExperienceSuper, super nice (and good) people. Staff was very professional and courteous. The facility is very clean, and accessible. Highly recommended.
darrell reagan | First ImpressionsVery friendly and accommodating staff! I’ve rented from them twice and would do it again in a heartbeat!
Pamela Powell | Overall ExperienceYou guys are doing an exelente job Thank you
raul delamora | Overall ExperienceThank u
patricia villela | First ImpressionsI rented a storage from them 2 years ago, it was such great service that , when i return to arizona i went back to them I love it there, i could have gone to any of hundreds of other storage
Denise Fahey | First ImpressionsGreat service. Friendly, courteous, and helpful.
vernell ball | Overall ExperienceThey wanted to charge me a 3 month fee for a storage that i had already left empty and that i was not using, i called multiple times to see what was the prob yet they still wanted me to pay for no rsn
hugo gonzalez | Overall ExperienceI made my comment in the questions above
robert brown | Overall ExperienceThank you
daniel casados | First ImpressionsGreat and friendly knowledgeable staff!!
marvina thomas | Overall ExperienceJerry was very helpful; answered all our questions and was patient while I called our emergency contact for information. Easy check in; storage unit very clean!
danielle lloyd | First ImpressionsJerry and Lynne were great. Always ready to help and handle problems that could happen.
RANDY STROBEL | Overall ExperienceThe team was real nice and I got the first month free for storage
Terra Bailey | First ImpressionsGreat little storage place.
GINA COPPOLA | Overall ExperienceThey were very helpful and made the process fast and simple
Jason Plein | First ImpressionsI didn’t visit much in the 3 years I rented a unit. I was happy with the experience because they made it easy to get in. I was mourning the loss of my mom and they were really understanding.
JANICE MCALISTER | Overall ExperienceHe was informative patient and nice Great Customer Service
Cristal robles | First ImpressionsMoving can be a stressful event. Jerrys staff was exceptionally accommodating to my availability and needs. I highly recommend them for your future storage/moving needs. Thank you!
Veronica Mendoza | First ImpressionsAll employees there always willing to help.
Juan Astorga | Overall ExperienceLynn and her husband are outstanding and they represent the company well
Pernell Patterson | Overall ExperienceExcellent
irving lopez | Overall ExperienceVery friendly and easy to get along with and very helpful specially at a last notice change on storage units.
reuben garcia | First ImpressionsThe lady at the counter was helpful the storage contained my aunts property who had passed away
betty stevesons | Overall ExperienceSatisfied with the unit and customer service.
GWENDOLYN MCKENZIE | Overall ExperienceThanks to Eileen.
LADY PROVENCAL | Overall ExperienceGreat service!
RUSTY DUNGAN | Overall ExperienceDon't like that the monthly rent is not prorated if you exit the rental early
John Walter | Overall ExperienceJerry and the staff was great. They made my moving experience pleasant.
Mischa Scott | Overall ExperienceStaff at t his location is awesome.
stacey pablos | Overall ExperienceExcellent service!
Roxanne Albright | Overall ExperienceGreat people to work with. Very pleasant
Henry Vernwald | Overall ExperienceI love this Uhaul facility . For the last 6 years this is the only location I would even consider renting from. Whenever I rented a truck, dolly or my storage unit, I was always greeted warmly.
Lanette Flint | Overall Experience👍👍👍
Bryant Ball | ReservationLynn is definitely patient and understanding. Thanks for working with us !
ALYCIA CHAMBERS | Overall ExperienceGreat customer service
HENREY HANSEN | ReservationVery good good customer service, very helpful.
Juan Astorga | ReservationEverything was fine. Except the fact that the rooms have a opening on the walls . My stuff was all dusty. In that case I leave it outside my sisterhome. Very BAD DESIGN. NOT HAPPY BECAUSE OF THAT.
angelica ortiz | Overall ExperienceAwesome people!
KARINA JASSO | Overall ExperienceThanks Lynn & Jerry for your help and time. Appreciate it much. Blessings to you Take care
SIERRA MEADOR | Overall Experienceprices are a little high for long term storage.
judd mcdonald | Overall ExperienceTruck and storage unit AND customer service were all that we could ask for and more! I would definitely recommend this location.
kym boukas | Overall ExperienceMy family and I had our units for several years and our stuff was always untouched, staff was always helpfull all the time.
LYDIA MONTANO | Overall ExperienceConvenient 👍
brandon gilliard | Overall ExperienceGreat
darrell may | Overall ExperienceYour staff was very help full
Raymond Torres | Overall ExperienceThe fact that you have a dump station puts your facility above the rest.
Marta gutierrez | Overall ExperienceGreat facility and friendly staff!!!
Michaela Kelly | Overall Experienceover charged for a dolly, no lock on the bed of the truck, and it was dirty in the bed of the truck and guy tried to lie about it.
Ashley Davis | Overall ExperienceThe earlier closing time on Sunday was a bit of an inconvenience but they were Always very helpful and courteous ..
sheri tompkins | Overall ExperienceStaff was very professional, friendly, and performed there tasks in an expeditious manner. I'd gladly use this facility again.
Darrell Wallace | Overall ExperienceStaff is friendly and helpful
DANIEL PETTY | Overall ExperienceGreat people n place! All went well during a very rough time in r lives. Thnx 4 all ur help n if I ever need u again I will use u again n recommend u!!
Yolanda Marquez | Overall ExperienceI was told my monthly rate could be prorated if i pulled my RV out in the middle of the month. When i went to remove it the office told me they did not prorate. Not happy about this,
DAVID LEE | Overall ExperienceU guys have great service
JAMIE RAMIREZ | Overall Experience.
April Ortega | Overall ExperienceNA
Carrie Davidson | Overall ExperienceI always felt safe, even at nighttime in my year of renting space. I knew my things were secured when I'd leave. And they have a great staff with AMAZING CUSTOMER SERVICE! Thank you so very much.
natalie Graham | Overall ExperienceAmazing experience from beginning to end!
michala cross | Overall ExperienceThe whole moving experience was as convenient as it was because of Uhaul!!
Douglas Basye | Overall ExperienceVery Very Very Pleased with the service I received.
Sheena Gittens | Overall Experiencegood condition and a fare price.
ALFRED MERWALD | Overall ExperienceThank you
SIBLE BAILEY | Overall ExperienceI would recommend to anyone! Thank you!
MARTIN MCDONALD | Overall Experience