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Mike SCustomer Reviews for U-Haul Moving & Storage of Lima
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Jessica the GM was SUPER friendly!! Its easy to see with her positive attitude and upbeat tone why shes in the leadership position shes in.
Adam SMake sure the gas is correct stop scamming customers to pay for your gas.
Jonathan DThis location was exceptional!! Facility was immaculate!! Staff was everything you would want in an employee!!
DOUGLAS AStaff was friendly and helpful. The work was completed in a timely manner. I went there on a recommendation from Niese Tire Service in Bluffton Ohio.
Dennis EDropped the trailer off a day early nobody checked it in or looked over it got a call asking when I was gunna drop the trailer off and it had already been back for 2 days so if someone would have stole it off there lot I most likely would have been held responsible for your employees not doing there job and checking over the trailer and checking it back into there inventory horrible customer service will never use U-Haul again
Lane UI've rented a uhaul truck the last 2 weekends to move. Both times I've gotten a call because the employees made an error. The first truck rented the employee never asked me how long I needed the truck just said I had 24 hours. I get a call later that day saying I was supposed to bring the truck back by 2 pm and asking where I was when I explained i was told I had until 10am the following day they then proceeded to say I figured, the guy that checked you in is notorious for screwing this up. This past weekend I rented another truck and dropped it off at 645pm right before closing. The employee asked if I paid cash or card, I said card and he said ok all I need is the key you'll get an email later. Clearly he had no intentions to check the truck in due to being 15min til close. I then received a call 2 days later saying they never received the truck back asking when I was going to being it back. I informed the person on the phone I dropped it off Saturday night at 645. They apologized and I got an email aboit 15 min later of the check in with the correct milage. Normally this stuff wouldn't bother me but both interactions within a week of each other that were caused by errors on the employee end is ridiculous. Im not sure if its a lack of training or a lack of care from the employees but something needs to change at this uhaul
JUSTIN SThe kid working yesterday may 3 what not professional or palit seems like he was pissy he was there and the way he drove the truck in the lot kinda plow my mind vary ruff with the equipment and he just didnt care the truck shifted hard and how ever had the truck last didn't sweep out the back nore the inside of the truck the women that work there the day befor was way better then the kid but feel like im wasting my time with this and. Nothing with be done about it
Joey SHave the truck at the location it was requested and reserved for.
Phil BWhen we finally got someone to help The worker had no clue what they were doing he did not have the truck ready or cleaned out he didn't know how to hook up the trailer he lied about the drop off location and switched it the next day and he lied about the amount of miles
IAN OI booked our U-Haul for 8am pickup. Obviously before opening hours. When we arrived, the app told me we were not assigned to any equipment. I called the customer service number and they told me that my key must’ve not been put in the lock box. We waited an hour. At 9, they didnt open the door till 10 after 9am so we waited a while. It was inconvenient. Customer service was great though
Nick HEverything was good at this location, but i have a small complaint that is worth sharing. When i got the trailer home, i noticed alot of nails, screws, bolts, nuts, washers, screwdrivers, pieces of wood, and other small debris. Since i was hauling a golf cart I had to spend the time to clean all the items as i did not want to get a flat tire. I filled up a small walmart plastic bag. I was irritated by this and to be honest, i am surprised as there is a sign on the inside stating that there is a fee if it is not cleaned out. I will say that this minor issue will not stop me from renting from this location again, but thought i should share anyway. Thanks.
Sonny OThe young lady that helped me was so friendly and knowledgeable! She answered questions before I had to ask. She went over everything so thoroughly, even a guided tour while explaining everything along the way!
Yvette S | First ImpressionsStaff was incredibly helpful and nice, I’m highly dissatisfied with the trailer I rented, the ratchet straps were extremely rusted and it was very difficult to tighten and ever more difficult to loosen the straps.
Aj BI got the truck and the back end was all wet from the rain the night before. The back door was left open during the rain storm. I had to bring it back to U-hail to get dried out. I also had to stop along the way to tighten the right mirror, it was too loose.
Scott WThe online pick up was useless had to go in and finish to pick up truck
Paul TTrailer had 15 lose packing blankets still inside
Tim SThe van I had rented ,had an odor and looked as if it hadn't been swept out for a while ,I had to leave the doors of the van open for a while so it could air out
JEFFREY GTruck need an alignment badly
JOSHUA RCompany needs to check under trucks for any exhaust leakage.
DARRELL CCustomer service is amazing and employees are awesome!!! Definitely would recommend to ANYONE looking.
ATLANTA WStaff was very friendly.
Georgia SThis was not supposed to be our original location of pickup. I booked this rental many weeksin advance and found out the day before the location was moved 30 more minutes away. This was extremely inconvenient.
BRITTANY STruck smelled like marijuana had dirt all over cup holders, I also reserved the day before and they said they had no record of it so truck was not ready when i got there, Had to pull it out of the snow and it was stuck, Had to rock it back and forth to get it out after i cleaned off all the snow and ice from the windows
ERIC SI love this new store! Very clean and staff were very hospitable. The whole process was very easy.
JOHN WThe employee that was supposed to do the trailer inspection must not have known much of anything about a trailer. He connected the ball, raised the jack all the way up and gave me the 4 pin wire for the lights. He didn't verify the lights worked, or hook up the safety chains. Also, before I left I always look over the trailer before leaving and the 2 safety chains were laying on the ground, I had to secure them. These things could have lead to some potentially hazardous situations.
CHRISTOPHER FNo improvement needed! Very satisfied.
STEVEN CIt was great with customers and nothing should not change
Anthony MThe customer service was fantastic, she was very friendly and made us laugh when it asked for how many miles are you traveling! Lol we were like do you really need to know that with the trailer!
STEVEN KJessica is Great counter person, pleasure to deal with, Very Ambituous,
TODD BI picked up an open trailer and there was about 6 inches of snow in the bed. My son and I had to clean it out with no offer to do from UHaul.
Richard HHad difficulty access my storage unit (2nd time in less than a month). THe coded i was given kept saying access denied, not every time, but the last 2 out of 4 times I was there it didn't work and wasn't able to get into my storage unit.
Randy G | Overall ExperienceStaff was extremely friendly and helpful
MATTHEW VEverything is out Thank you so much
Brenda P | Overall ExperienceStaff did not offer to nor did they come out to hook up trailer. Was told “if you need help come get me” Straps on equipment were frayed which made strapping down car difficult.
BRIAN GYour equipment is outdated and lacks proper maintenance....the straps on the car trailer came undone 3 times during my trip...my car could have fallen off the trailer at any point....I also dont like being charged for 5 days when I dont need it for 5 days ...thats a ripoff...needless to say I will not be renting from uhaul ever again
Kenneth Lsame as above
Donald BPrices are starting to climb too high for me. If I were to be a frequent customer id be better off buying my own.
KEITH SThe floor of the truck was covered with dirt but all it took was a broom to clean it out. Otherwise the experience was great!
JOEL MThe staff was great!
RYAN SAnswer the phone locally; was referred to a central corporate office each time I called over a two day period with questions about the local facility. Eventually just stopped by to ask the questions and was greeted and assisted efficiently. The app worked fine for drop off, not so much for pick up. Third failed attempt to get past the add on insurance option sent me inside where the staff was helpful and efficient and completed the rental.
Bruce WThe only complaint is the hours to access your unit should be 24/7 the hrs now make it a issue if you work second shift..
Nicholas R | Overall ExperienceThe hours to be able to get in ur storage unit it makes it hard to make it there working second shifts access to your unit should be 24/7 you got to have a pin or card to get in the building so dont understand the not 24/7
NICHOLAS RI was approximately 40 minutes late and was charged for an extra day.
RICHARD OEasy drop off! Would and most likely will use again!
TODD GThe trucks are supposed to be SMOKE FREE, but the one we received had a STRONG smoke odor and residual in it. As an asthmatic family, this made it VERY DIFFICULT to use the truck the way we intended, and we returned it early.
SAMUEL WNew truck was excellent
RAYMUNDO EThe costs! I realize that this is a difficult time in this year. You need to remember that as a senior citizen we don't get raises. Sometimes life sucks. I found the counter persons greeted me with a smile, polite, answered my questions and I arrived and returned said have a nice day and thank YOU for choosing U HAUL!
KAREN WWater on the floor multiple times reported to staff staff was rude and obnoxious not helpful. Was locked out of storage unit multiple times despite my bill being paid. I’m disabled use a wheelchair. Had to go up to office multiple times due to being locked out very inconvenient. Staff treated me like it was an inconvenience to offer assistance for anything not just one time but multiple times very rude.
susan e | Overall ExperienceGreat use of a building that has set empty for far too long. Great idea and well thought out. Keep up the good work!
John H | First ImpressionsSpace clean price affordable
BRUNET J | First ImpressionsGreat and friendly staff ☺️⭐️⭐️⭐️⭐️⭐️🤩
STEVE C | First ImpressionsI never got a storage unit in my name someone must've used my name name without my consent
Dakota S | Overall ExperienceGeneral manager was amazing!! She was so pleasant and helpful!!!
Tammy C | First ImpressionsVery nice facility
Heather J | First ImpressionsThe employee Keith was helpful and courteous. Great job U-haul!
AMANDA K | Overall ExperienceI do not recommend this location as long as Montana is manager she has no managerial skills and she is VERY unprofessional to say the least. I tried to reach out to management no one has contacted me so It is my hope that someone from upper management will contact me. You can reach me at 567-233-2085.
SHATONNA w | First ImpressionsMy unit got broken into a couple days before I went to move it from the Elida rd location to the Allentown rd location and I just find it coincidentally the my unit was the only one broken into and ‘’ happened’’ just days before I am going to empty the unit out. I believe it was an inside job so one knows more then they r saying but it is ok they will have their karma one day!!
Jasmine M | Overall ExperienceThe Lima Ohio Uhaul CUSTOMER'S SERVICES was exceptional and professional. The staff was friendly and helpful made the experience pleasant, relieving the stress of moving.
LISA B | First Impressions