Many thanks to Javier with all his help as we finally closed up on our mother's materials in our U-Haul unit. I do have to take a moment to say I appreciate his help even more as we were tennants in this location even BEFORE UHaul owned this location. Under his management, the place looks amazing, so much better than it did when we arrived with the previous owners. That, combined his wonderful guidance and assistance as we concluded our rental, was off the charts good. Props to him for running such a well maintained facility, but also with our tennant support that was above and beyond. Having been a former senior executive at a major corporation, I would certainly recommend him for higher positions. Many thanks again to him.
EDWARD Z | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Lompoc
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great staff pleasant and professional
matthew bFriendly service
Andrew SCustomer service is awesome
jeffrey Gvery kind and very helpful.
Armando HThank you!!
Ryan PJavier is great
Peter W | Overall ExperienceThe rep was excellent but the regional system was down... a lot of delays as a result.
mark jJanet at the Vandenberg village location is excellent- skilled in her job and she has excellent customer service- Fast and efficient worker asset to your company. Enjoyed working with her.
PERRY P | First ImpressionsNone
DANIELL R | First ImpressionsJavier at the Lompoc store provided outstanding service. He was very efficient with obtaining our information and providing instruction about the car trailer and he connected for us. The store at the Glendale Az they too are outstanding. The drop was quick and they provided assistance in backing the trailer, we thank you all very much
ernest tThe uhaul I picked up was empty on gas.
DAVID RThe gentleman at the Vandenberg Village location was very helpful and knowledgeable, great customer service!!
Benjamin VThey rented a trailer under my name when I wasn't the one who rented it an want to hit me with a bill over $1000. And when I called to dispute they wanna tell me I'm legally responsible since my name on contract. I would give 0 stars if possible
Sheena WThe best customer service and staff I've ever worked with. Both the manager and employee that I interacted with were helpful, professional and very kind. They have very good stock so extending wasn't a problem both times. My fiance enjoyed the app but I like that I could call or just walk in and they were more than willing to make it happen. Thank you Lompoc team!
Allen KIt went very well. The employee was great . She Let me know all⁸what to expect. Painless check in and out.
Sean MJavier is doing a fantastic job and deserves a raise. As a local business owner and constant customer of uhaul I have seen Javier display outstanding customer service, great managerial skills as well as handle high volumes of customers at a time very well. Employees like this add great value. Keep up the good work
Paul gBy far the best Uhaul in lompoc :)
pete jI had a reservation for 1pm. However, your staff was very accommodating and allowed me to pick up the truck earlier. Customer service was second to none. Returning the truck was very easy. I will definitely go back to this location and most definitely recommend it to all my friends.
Augusto RVery helpful and courteous staff, made turn-in quick and easy.
Michael CGreat service all around equipment always available
George JAssociates were inside bldg with a sign on the door saying they were off site, it took longer to drop off!
Roy BMy vehicle had a loose driver side mirror, other than that vehicle was great!
Derick PEvery person we have dealt with at this location is just top notch. Friendly, helpful, knowledgeable and professional. They make things easy, which is exactly what you need when you’re trying to get a lot done.
Genese INicest people working their best prices and service in all of the area I live in :)
pete jI booked my uhaul at 6:25pm for 6:30pm, picked it up at 6:40pm and was out the door by 6:45. Quick and easy process. Friendly service. I would recommend 10 out of 10.
Miriam EThe staff was friendly and accommodating. One guy seemed newer and a little shy but made sure i had everything i needed. The general manager was really helpful. Showed me how to use the key cards, showed me my unit and how to use the cargo elevators. Very personable!
Corey RThe whole place is so well kept up and professional. It's like an asset to the community. Thank you so much for having a unit that I could rent for just a month.
Marilyn T | Overall ExperienceNone. Just keep up the good work.
GREGG FDoor very hard to open. Due to years of use and weathered
george k | Overall ExperienceI love great customer service because it shows the customer that you care about your job and helping others
JENNIFER M | First ImpressionsKeep doing what you’re doing!!👍🏽😊
LAURA BThis location was excellent but my overall experience left something to be desired. I reserved a U-Haul for Friday, 11-24-23 at a location in Buellton, CA and wasn’t notified until 11-22-23 that I would need to pickup in Lompoc (17 miles away). Then on 11-22-23 (I was in Lompoc right by the location) I got a call informing me that the truck was dirty so my reservation was moved to another Lompoc location. In addition, when I scheduled my drop off time I chose 9:30am from the selections available only to find out that this location didn’t even open until 10am. The on-line system should be aware of the hours of each facility and program available times accordingly. These were all inconveniences for sure. The plus side was that the employees at all locations were helpful, friendly and competent. I am still wondering why we saw the exact type and sized u-haul I had rented sitting in the location I originally requested and it was there for all of the days I requested. (My brother saw the inventory as it is only a few locks from his house.)
Debi AUnfortunately, I had to drive 80+ miles to get this trailer. The original location was only a 20 mile drive. This seems to be a common issue with U-Haul.
Gary UJavier is the best! Thank you
Kristin CReservation for a car transport trailer at 330pm. Trailer not ready, back right side lights didn't work, 2nd trailer had flat tire, hooked up 3rd trailer, their last trailer, and went home. Loaded the trailer and right rear tail light is out. Drove to Washington State with it out. No time to return for repair.
Sherrie MVery helpful. Would do business again
Carol NEverything from ordering the unit to pick-up and return was professionally handled.
John BEvery time I have rented a truck from Lompoc I-haul it has always been an effortless event. Friendly, knowledgeable staff. Very helpful and patient. Love this u-haul dealer!
Laurie CGreat customer service
George JThe manager was extremely professional and kind. Great location!!!
Karen OLove this place. Great service. The trucks are always clean. The staff is great. Javi always takes great care of us. This is my go-to place for Uhaul rentals in Lompoc.
Erika VJavier is a very good manager he cares about the business and the customers. He builds good will and he will get repeat business from us and from all the customers in the area. This character among is becoming very uncommon among businesses. This is how people built successful businesses back in the day there was trust and there was customer loyalty. Javier is the kind of manager who will build customer loyalty to the business.
Peter P | Overall ExperienceStaff is awesome
STEPHEN H | Overall ExperienceExceptional manager!!!!!! Amazing and quick with on the spot solutions and extremely helpful- facility looked great!!!!!
traci bVery clean truck and location. The Uhaul worker who was at the location to give us the truck and receive it when we were done was professional and really courteous. Very nice experience.
Juliet KGreat service
George JThe GM that helped me was great. Helped me understand everything and explained everything. In and out quick and a pleasure to deal with. Great attitude and always smiling. Wish more places had staff like him. Thanks for a great experience dropping off also. A+ all the way around.
GERALD W1. For our indoor units, one or both Elevators are Out Of Service nearly every time I go there; I'm in a wheelchair! Replace your elevators if you can't keep them repaired!!!! 2. Our outdoor-access storage unit is always filthy inside because it's inadequately protected from wind entry. 3. Customer service from the employees is the reason why I ranked this facility Above Average. 4. Please stay open longer on Sundays.
Rene R | First ImpressionsVery helpful....
JERRY kMy only complaint is that dust gets into my unit and all my belongings are covered in dust maybe even ruined 😔 because of the dust and outside elements exposure. For the amount of money I pay every month, the dust should not be such an issue inside my storage unit. But aside from that I have no complaints, all the associates are great and I have always had great service, easy access 😀, always feels secure!
Rana V | First Impressionsfriendly service. helped hook up. Great UHAUL location
Bill PThe gentleman was very helpful and accommodating. I told him about my horrible experience in Virginia while picking up the equipment.
Damien DThis is my neighborhood UHAUL store. The place is great with very friendly and polite service personnel. If at all possible, I always use it.
WILLIAM PGood experience
June M | Overall ExperienceGot charged extra with no explanation, would’ve appreciated some reasoning given I already spent $400 and replaced the gas I used.
Ray Hthe manger who rented the truck was awesome but felt unsafe in the truck when the check wheel light went off.. when i commented on this they said it was a a known issue. when i filled the tank it splashed gas all over the grounds
david lGreat customer service fair price and by far the best uhaul in lompoc. Great helpfull people working there both times I have used them to:)
pete jHad a difficult time using app to pick up and drop off. Could not easily upload pictures that are required. It ended up taking longer overall than just going to the desk. We dropped off before opening and had to wait until someone came to leave it so we would not be charged $20. The people were all nice but the app is not a great option.
Dorothy BThis is the second time I’ve utilized the store for my moving needs. Both times were definitely the best part of my moving experiences. I highly recommend Uhaul on Vulcan to my friends! Thanks again!
Robert RThe Uhaul representative on site is a pleasure to deal with. It is an easy and friendly transaction. Thank you!
Guillermo ORepresentative was outstanding. Very helpful and professional.
Paul LGreat manager and staff. Helped out and got things done quickly.
Christopher WThe indoor storage was cool enough all year that I kept wine there and had no worries. Always very clean and lots of carts to help you move things around. I was very happy with this storage facility.
WILLIAM M | Overall ExperienceSTAFF WAS FRIENDLY AND KNOWLEDGEABLE.THE OFFICE LOCATION AND MY RENTAL WHERE BOTH VERY CLEAN. OFFICE WAS FULLY STOCKED WITH MOVING SUPPLIES.
Lidia MHORRIBLE. First location just plan FORGOT to have a truck ready for pick up. After being rerouted to a new facility, the mobile check in was TERRIBLE. A simple list of instructions ahead of time was all that was needed. NEVER using this company again.
Martin PThis is the BEST U-Haul location ever. I actually live closer to 2 other U-Haul locations, but prefer and use this one!
Patti MI haul representative was fabulous. The ONLY things that could have improved my experience are: 1. Lower pricing. 2. Perhaps the office attendant could have acknowledged me walking into the office, and said, “ good afternoon sir, I will be with you in just a moment. Or hello, I will help you as soon as I finish up with these customers.” As it was, I just stood in the office and waited my turn, which was fine. Staff was polite and helpful. Overall, everything was great!
Shane A | First ImpressionsThis location employs kind, knowledgeable and professional people. The process is efficient-thats why i keep coming back to Uhaul for all my moving and storage needs.
Lianna Z | First ImpressionsGreat staff and facility
Carmen V | First ImpressionsSorry about keeping the rental for 2 days over, but knew I'll have to pay for it, called the number on my paperwork, they didn't answer, but the corporate picked it up, I said I will be a day late, it was all fine, but I will have to pay more, no problem,than things happened and there was no way I could return the truck on that day, so I would have to be 2 days late, so I called the number again and this person had a Spanish accent, and just chewed my ass out because I didn't return the truck, told me how much money they were losing,, it didn't make sense to me, Im still going to pay all the fees, when I returned the truck, I asked the person checking me out,who was the Spanish speaking person that answered the phone,he said it was a new manager, and I told him I will never rent from U-Haul ever again , but your people made me feel better, I don't know who the other person I talked to was, but he will lose you customers, HELLO PENSKE, here I come
mark bEverything was great, as usual ! Went above and beyond to accommodate my requests. Thank you!
Patricia MAssociate was most kind and professional and the rental process went very smoothly and quickly. The store is well stocked with everything anyone might need to make their move easier. When I need to rent a truck or van again I will choose U-Haul Moving & Storage of Lompoc without hesitation! Mark D.
MARK DQuick and easy.
Alexandra HI hadn’t accessed this storage unit much and when I finally did to remove my things, there was an unacceptable amount of dirt, and dust that had blown in from up top and from the other units. I understand this is difficult to avoid in the area we live in, which I why I didn’t get upset at you guys. But it still stunk to have to remove all the dirt and debris from my items.
Christopher S | Overall ExperienceGreat customer service Some errors easily fixed And taken care of
claudia oThe bathrooms seem to be a huge problem plus one of the elevators was broken.
SUSAN S | Overall ExperienceJose had the best customer service I have ever experienced
Christopher BWhen I arrived to the Vandenberg village U-Haul I was helped by Joshua who I thought went above what I would consider being helpful.He is an amazing employee who made me feel like he actually cared about my experience with U-Haul and gave me excellent service and advice. Hats off to you Joshua great job
David W | First ImpressionsI dont remember his name but he went above and beyond the call of duty when he was attending to me. Thank you
Debrah B | First ImpressionsNice clean and the access 24/7. Great for my rotating work schedule...
Brian S | First ImpressionsJosh was very proffesional and helpful.
Debra G | First ImpressionsMove out date is incorrect above. I was out on 1/31/23. Gates often not operating and left open/unsecured. I had no reply to an email I sent when my rate was increased. Outside area is not well maintained.
Grainne S | Overall ExperienceThe person who helped me was excellent! Helpful and knowledgeable. Much better than Denver!
Glen R | First ImpressionsGet place I might come back soon
CRIST E | Overall ExperienceI had rented there for several months. I had two units, both had mice infestations. I am promised three month refund and I need to get that back as promised. Kristin
KRISTIN W | Overall ExperienceStaff was really helpful and accomodating with my reservation. Would definitely recomend
Yairet J | First ImpressionsDespite the customer service aspect, and constant increases to the monthly rates, we loved this facility. Well lit, extremely clean, great accommodations for moving items in and out of the unit, always a restroom clean and accessible. I would come back because of all of these things and have already recommended this location to others I know. Thank you for helping us during our transition.
Ray L | Overall ExperienceJose the manager Helped me a-lot considering my situation and worked with me to keep my items safe and protected I appreciate him and his team to the fullest!
Akylah m | Overall ExperienceThe guy was super helpful
ELAINE A | First ImpressionsIm sure what I would have done without Judy and her staff. She helped get a storage unit 2 years and helped me move out of state using Uboxes last month. Great service and always very helpful. They are busy so be patient it worth it!
ricardo j | Overall ExperienceThank you U-haul.
priscilla H | First ImpressionsAll of the employees were very nice, bathrooms and areas always kept clean
TIMOTHY C | Overall ExperienceThe staff was amazing! They were friendly and accommodating, and made the whole process enjoyable.
Jennifer C | First ImpressionsYou were open, had a locker and your boy there was a big help. Very convenient. Thank you. . .
matthew a | First ImpressionsManager was helpful. Other staff, good hearted but not too helpful. Manager resolved issue in a positive way.
Roberta C | Overall ExperienceThanks to all, the storage worked well for our move, again thanks!
Tom H | Overall ExperienceWell served. Active plans to improve atre evident and appreciated, Diversified services and products available beneficial and appreciated.
ROBERT M | First ImpressionsAndy was super helpful, the staff was very nice, overall better than my expectation in general. Thank you for your help in a difficult moving situation. The free month was so helpful, it eased some of the stress of trying to get everything in the new place all at once.
TRAVIS S | Overall ExperienceThe manager was extremely personable and always helpful! She's a gem.
paula w | Overall ExperienceAs a small local business owner and military it would be amazing to have specials or discounts. Other than that I ha e yet to ha e a bad experience! Thank you!
Bernadette P | First ImpressionsStaff was very nice and would help in any way they could, we did not leave u-haul,we liked it so much that after 2 years we up graded to a bigger unit,
Mark B | Overall ExperienceAutomatic doors that do not work consistently and require you to pull open/push closed by hand—leaving the unit areas unsecured and when staff are notified the only response is “we don’t know why it does that”. Chunks of tire scattered throughout parking lot, never enough carts ( they have 3 when there are supposed to be 6), Never well lit in indoor storage area , staff are rude and dismissive, Elevator lift is a hit or miss, last, but certainly not least, you continuously increased rent to the point it is twice the original amount ( when prices inside your sales office reflect original price) DURING A PANDEMIC—you offered NOTHING new or improved to warrant an increase in rent, heck, you couldn’t even consistently provide “Included” services/items.
ASHLEIGH F | Overall ExperienceJudy did a wonderful job helping me obtain a unit for my company. SHe answered all my questions and was very efficient. five stars!!!!
william r | First ImpressionsNever have a ever had such a bad experience. Manager is not interested in being a manager and based on her level of professionalism it shows. I just can’t believe this place is allowed to be ran like this. PEOPLE LIVING AT THE UNITS!!!!! I have rented Uhaul storage before in way worse areas and didn’t feel as unsafe and scared as I did here. After a month and having to call her and customer service multiple times, wait on hold for hours, my issue was finally resolved. Not because the manager wanted me to have a good experience, but because she was forced to deal with my issue because I called again. When we spoke she couldn’t even take responsibility for the condition of her location, she just blamed the employee for why she hasn’t reached out to me or why the area was so bad. Be a adult and do your job it’s not the hard. I promise. I found an amazing and safe storage in Goleta. $50 more, but worth it to feel safe and not scared. I will never rent a unit from a uhaul storage again after this.
KAYLA B | Overall ExperienceOnly one elevator was working, the other one was always been broke.
Mary D | Overall ExperienceHad two storage units for a 3-year period and everything was fine. Facility well maintained and staff always friendly and helpful!
christopher s | Overall ExperienceThe young lady was very pleasant and knowledgeable, she helped us with our move made the transaction very easy.
Rob P | First ImpressionsWas a very good experience.
Deja D | First Impressions(I still would appreciate getting the $10 for unused 24 hr access back?) My experience with all of the folk at this facility was very nice! It was a VERY APPRECIATED experience, since, in fact, you were the very first business in my “new town”, which had a lasting impression on my whirlwind move! You provided the storage and the van with A WARM SMILE! You helped make a stressful time SOOOOOOOOOO MUCH EASIER!!!! Thank you, thank you, THANK YOU! With deepest heartfelt gratitude, ~ Evelyne J Chezum
Evelyne C | Overall ExperienceThe staff was great. Helpful, friendly, and workin hard!!
Paige H | First ImpressionsAgents had nice attitude
Matthew G | Overall ExperienceJudy Castillo and team offered amazing customer service. Side note: please inform your customers of online booking. I bought a lock, but when I rented a storage unit it had a welcome package with a free lock. I was told, then if you booked online then you can get the welcome package with the free lock.
Dennis P | First ImpressionsJudy was very friendly & welcoming. Explained all necessary information needed for van rental as well as storage unit rental. When I returned van, she made sure to ask if we were able to access storage conveniently. Very friendly, energetic. Will definitely recommend others
Angela J | First ImpressionsFacility is exceptionally clean. Staff is helpful and courteous. Outstanding job!
Chris W | Overall ExperienceThe only part that we disliked was the very first transaction. It took a long time to issue us our unit. We think that someone was in training. Otherwise, it was great, and we thank you very much!
Tara H | Overall ExperienceStaff was very professional and efficient. The facility was very clean and easy to use.
sheila m | Overall ExperienceThe place is nice and clean. I appreciated the carts that were available. The staff are knowledgeable and helpful. Overall great storage place and service.
daly s | Overall ExperienceStaff was very helpful the facility is well-maintained and easy accessible
Tabatha H | Overall ExperienceDid not like having to use elevator which at time was not working
Rick D | Overall ExperienceClean nice knowledgeable service
Karen D | First ImpressionsIt was ok but trying to move out when it’s almost pitch black where the unit was located was hard! Also scary. The people I interacted with were really nice but just not a good area.
Cristin N | Overall ExperienceWe will be in tomorrow AM to finish up our rental. But I accidentally gave you the wrong credit card, and the manger at the storage arranged for me to change it with you tomorrow AM. See you then! RS
Rita S | First ImpressionsJesus, was very accommodating in helping me select which storage unit we needed as well as the other options available to me to include the truck rentals for out upcoming move.
Joe C | First ImpressionsI received excellent customer service and was in and out quickly. I was able to get what I needed at a fair price.
Linda S | First ImpressionsWe were impressed by the professional and friendly manner of employees. Very pleasant experience all around!
Jeremiah W | Overall ExperienceThe staff was always helpful & kind... once you were able to get their attention. Sometimes they would be dealing with something in front of them and not acknowledge you when you walked in.
Sarah G | Overall ExperienceFast service and convenient.
Julie B | First ImpressionsSince first opening and now it has really gone down. To many uhaul trucks taking up to much space. No place for customers to park. Not as clean as it used to be.
beverly e | First ImpressionsExcellent service! Your guy who worked yesterday (10/6/19) was super helpful, thanks again!
Angelica P | First ImpressionsClean!👍🏼
Margaret C | Overall ExperienceI was given 2 of the wrong sized units after ordering one larger unit and expected to pay double. They told me that in order to seek out at then end of the month they intentionally overbook units etc.
Micaela B | First ImpressionsVery helpful to my daughter
Mary A | First ImpressionsI received excellent customer service. Would recommend your company to everyone
Jeannie J | First ImpressionsA helpful staff
Matthew W | First ImpressionsThank you for going the extra mile to try to help me get the best value for my money.
virginia r | First ImpressionsThanks for the wonderful service
kisha r | Overall ExperienceThe gentleman that checked me in was nice friendly and extremely helpful
kisha r | First ImpressionsThe staff at VULCAN uhaul & storage is beyond kind and helpful! They are absolutely AMAZING! God bless uhaul storage on Vulcan drive in Vandenberg Village! THEY ARE THE ABSOLUTE BEST
Craig K | Overall ExperienceI am a unhappy customer, because I had to pay for 3 storage's and the inconvenience of dealing with 3 storage's . insurance, padlocks, inside storage's instead of an outside overhead door. with easy
MICHAEL A | Overall ExperienceEverything went smoothly, but the office staff acted like I was putting her out every time I came in.
Brook K | Overall ExperienceGreat service! Great people! Would absolutely recommend to anyone looking to move their family across country. Thanks!
DYLAN H | Overall ExperienceAsked to change to a ground level unit-- 10x18 the same price as a 10X20 WHY? No answer. Music echoed through inside spaces, had to ask to please turn it down. Could not return truck "out to lunch"
roxie h | First ImpressionsC
dave n | Overall ExperienceClean and very helpful staff. Great experience.
Roberto P | Overall ExperienceBest storage facility I’ve ever used
Beth W | Overall ExperienceThe only concern I had was the website. When I wanted to pay online, I couldn't get signed on! Very frustrating!
DOUGLAS D | Overall ExperienceGreat storage.
susan c | Overall ExperienceNo
Anthony F | Overall ExperienceVery friendly and helpful staff. Thank you.
David B | ReservationRochelle and this facility have restored my respect for Uhaul. thank you!
Kylie K | Overall ExperienceThe Lompoc location of Uhaul did an amazing job of taking care of setting me up with a storage unit and helping me. I was surprised as my experience with Uhaul up until this point was HORRIBLE.
Kylie K | ReservationMost of the time I was blocked by some piece of parked machinery or crated storage, a staff member blocking the entrance with golf cart getting washed, or customer blocking exit, 2nd exit closed.
jennifer t | Overall ExperienceThe manager was most helpful and accommodating and I greatly appreciate it. Would recommend
SALINA G | Overall ExperienceThe staff was very professional, knowledgeable and helpful. They gave me the best option for my rental situation.
Phiho S | Overall ExperienceHad small issue with the gates not allowing access after office closing, even to allow one to leave! Maybe the gate should allow one to leave 15-20 minutes after closing, but not enter?
Paul F | Overall ExperienceStaff is always helpful.
CLARENCE R | Overall ExperienceMatthew did an excellent job of explaining my storage options. Thanks
Lane M | Overall ExperienceEfficient and friendly
JOSEPH S | Overall Experience