Everything was great. Customer service was great as well as the equipment. Obtaining the equipment was smooth and fast, it took all of 15 minutes and the turn in of the equipment was just as smooth. I definitely would recommend this location to everyone needing to rent a U-Haul item.
Ceburn GCustomer Reviews for U-Haul Moving & Storage of Maumelle
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I made a reservation for a Uhaul for this location on Friday, October 2nd. I reserved a 10 foot truck for 30 miles of use. I was returning the same day. The pick up time was for 2:00 PM. I arrived at this location at 1:45 PM. I walked in and stated my name and that I had a reservation for 2:00 PM. The 2 guys working there had did not have a clue of what was going on. So the attendant started asking me for all the information that I had provided in the reservation. He said he didn't see my reservation even though I provided him my numerous uhaul emails with my reservation number and details. So, I had to repeat everything that I had already provided. He read a phone number back to me and it was not my phone number. I told him that was not my phone number. Then he changed it. After about 10 minutes into this, he Facetime's his Manager Lequetta Green. She is on the speaker phone/while swinging on a porch swing telling the attendants on what do. At this point it's 2:20 PM. I have a 2:30 scheduled pickup. So, I've been there for 35 minutes picking up a truck that I had already registered for. So, at this point they tell me to scan in my drivers license. Over this whole ordeal, I scanned my driver's license in 4 times. It gets down to pay. My prior reservation estimated $74 including taxes and fees. Now the lady that's on a Facetime call says I own $113. I tell her that this is a different amount than my estimated reservation. She then states the reservation does not include taxes, fees, and mileage. I tell her yes it does and have it here and showing the attendants. She goes silent. So, I just pay $113 to try and to just get out of there and hope they I'm not too late to my appointment. I finally get a set of keys at 2:30 PM. We go to the truck and the key does not fit the truck. So, I go back in and say the keys to not fit the truck. The attendant says, Yeah, we know. I look at my paperwork and realize that I have paid for another person. The person's address and all is on the receipt with my credit card number. At this point, I'm about to lose it. So, then they say I'm going to have to call dispatch to clear another truck. So, I get on the phone with a 3rd party. I have to give them my information and once again driver's license and all the details that were present in my initial reservation to "save time." At 2:45 PM, I get another truck. I've officially been at this location for 1 hour; missing my appt - reason for the getting the truck. We return back to drop the truck off in about an hour. The return was just as confusing. The manager is still on a Facetime call. It appears she was on a Facetime call the whole time I was there. I had two receipts emailed to me - one with a person that's me and all her person identification and one for me. I've been told that it's all been taken care of, but I do not have a lot of trust in what I've been told. I would like to request a regional manager or someone that is over this location to review this course of business or lack thereof.
Charles WGreat service
ANNIE DService was excellent and also the facility was great. Love the equipment was provided etc 10/10 recommend
TAMICA R | First ImpressionsOwner and employees were very friendly and made pick up/drop off easy. Will definitely recommend to others
jacob r