Customer Reviews for U-Haul Moving & Storage of Midtown at Louisiana

Rating:

3.0

My husband talked to 2 people 2 days before the pick-up and they confirmed 8:00 pick-up. Location did not open until 9:00 but we thought there would be a system to pick-up since they confirmed it. We called main number and they said they could change location or "start process for $50 credit" since truck wasn't ready. Employees did not actually show up until 9:20 AM to location so we were there almost an hour and a half with about 7 other customers. Employee then made everyone do the app which wasn't working. He finally agreed to check my husband in in person. My husband asked about the $50 credit and was told "I don't see anything in the system - sorry, can't do that" Extremely frustrating morning that set us back on our schedule by 2 hours.

Rating:

5.0

I had accidentally called another U-Haul close by. When I ended up there, I was disappointed at myself that I didn’t call you. But I figured I’m just renting a storage unit and a truck. It will be OK. I would say it was far from OK! When we finally got our stuff back to their storage place, they had no flatbed. trolleys to use. When I realize this along with all of the other issues we had there. I called your location and was told that you do have flat trolleys and had a unit available for me. We canceled that unit there put everything back in the truck and headed your way. So so very pleased with your staff with the units how clean everything is I will be putting your phone number in my phone this time for when I need another unit or a truck. MARKUS was absolutely wonderful! It took him just a few minutes to check me in and when I changed my mind and decided on a first floor unit he gladly went and changed it right away for me. I was so pleased and so is everyone else! Thank you, thank you for the excellent service!

Rating:

5.0

Perfect for what I needed. Anytime had a question the staff were extremely helpful.

Rating:

3.0

Location did not have dolly's or hand trucks for rent

Rating:

5.0

Not a thing!! Jennifer and her staff are Awesome 👍👍👍 my fam loves this location on Louisiana St in Houston Texas ya'll on point ☝️☝️#1!!!

Rating:

5.0

Jennifer and her team is always on point! They go the extra miles! Love you Jennifer 🥰

Rating:

3.0

Not enough staff to assist customers in-person.

Rating:

5.0

Not a thing Jennifer and her staff were awesome and so nice and it was easy peasy setting up my rental and return. These folks really know their job!!

Rating:

4.0

Keep up the good work

Rating:

5.0

Staff were very helpful and efficient.

Rating:

5.0

I would not recommend this facility because it's to small and location Everything was great but that and the entrance is always blocked with uhaul trucks

Rating:

5.0

Great costumer service , management is very helpful .

Rating:

5.0

Thanks again!

Rating:

5.0

Jennifer and her Team are AWESOME!!!

Rating:

4.0

Better monthly rates would make you guys excellent.

Rating:

5.0

Keep up the great work

Rating:

5.0

Elaine your customer service agent at the U-Haul on Louisiana Street here in Houston is an absolutely phenomenal worker. Things didn’t go exactly as smoothly as she would like them with the computer system , but her cheerful disposition kept us all in a good mood. Elaine gets five stars.

Rating:

5.0

Jennifer was so helpful and the whole staff always has great customer service & so friendly

Rating:

2.0

Make sure they are aware of the cut off time & procedures to drop off

Rating:

5.0

Great location!!!!

Rating:

1.0

Do not argue with customers in the lobby. After gaining knowledge of the situation, customer seemed to be right yet empathy was not impressed on fellow customer. The guy who checked out my rental with me was not treating me with respect and lacks character for responsible returning/repeat customer.

Rating:

5.0

Great service

Rating:

5.0

Yeah, I was great thank you

Rating:

1.0

The manager there Mrs Jenifer is so kind and helpful I had and wonderful customer service and great attitude

Rating:

4.0

Marcus at the front desk was very professional and friendly. He made the rental process very easy and accommodating.

Rating:

5.0

Continue providing no quality customer service.

Rating:

5.0

I had a really great experience, Jennifer was very helpful.

Rating:

1.0

This location and its employees lack both efficiency and competency. They failed to perform their job duties (marking my return down) and then proceeded to charge me multiple late fees and harass me via phone calls. After explaining that the items in question had already been returned they failed to contact me to resolve the issue.

Rating:

1.0

I have never had a horrible experience like I did at this location. I was recommended by U-Haul to drop off the truck I rented at this location because they needed the truck size I had. There were closer locations to where I was at but thought, hey the discount is worth the extra 30 minute drive to drop off the truck. NO IT WAS NOT!! I dropped off late at night because that is when I was done with the truck. I followed the instructions that were posted at the location and the instructions that appeared on the app for drop off. However, the next morning an angry “C” named employee called and was soooo rude. Asked where I had left the keys and don’t get me wrong, I get that it is an inconvenience not having the keys were you need them but how was I suppose to know where to leave the keys if there weren’t in any of the instructions anywhere at the location or the app. If I missed the instructions then educate me, let me know where they were posted so I won’t make the same mistake again. That I do not mind because I know as customers we sometimes do miss things like this and that would definitely make it my fault. But do not call me in the morning with an attitude and just be rude. I answered both calls quickly and did not miss any call. I gave you the information needed. I will never go to this location because I do not deserve to be treated the way this person talked to me over the phone.

Rating:

5.0

The general Manager and staff was nice

Rating:

3.0

Facility was difficult to access. Our truck barely got through. The only elevator was partially functional. The front desk person was little to no help.

Rating:

5.0

Thank you! Professional and kind staff. Excellent service overall.

Rating:

5.0

Jessica and Jennifer were great! Extremely friendly, beyond helpful, and very professional!

Rating:

4.0

The only issue was accessing the storage (entry). We had a key clicking to get in but you still had to get out of vehicle to push the code. What's the reason for having a clicker to get in if you still had to get out of vehicle to enter?

Rating:

5.0

All staff was friendly and helpful. The equipment and vehicle were in top condition. Will definitely use Uhaul next time.

Rating:

5.0

5 star the best Service

Rating:

5.0

Staff was so nice went above and beyond beyond

Rating:

3.0

First I want to give high praise to Agustin. He was very helpful when the online registration crashed on my iphone (buggy) walking me through everything. Agustin also put me in a better truck since the first truck didn't sound so good after starting. When returning vehicle, super disappointed with Christopher's overall attitude. Arrived 5 min before opening, door was opened so I walked in. Christopher barged past me with his headphones on refusing to acknowledge me. Had to stop him to tell him "good morning." Told me he was busy getting the store opened. Christopher is rude should not be in a customer-facing role. Vehicle was OK but not great. Tire pressure light came on sporadically despite tires having good tire pressure. Was a bit unnerving since we were driving on the freeway to all of our stuff in the back.

Rating:

1.0

The check in staff was rude. And they charged me for 3 gallons of gas even though I brought back more gas than I left with.

Rating:

5.0

Spoke to four different employees during my experience renting a pickup truck from your location and had terrific service. Excellent team and a job well done! Our family will be back for future services.

Rating:

5.0

Jennifer was very Professional, easy to work with, and kind.

Rating:

5.0

Awesome customers service.

Rating:

5.0

Friendly helpful staff - which is great when you are stressed moving!!!

Rating:

5.0

Do away with having to disturb and or disrupt persons you have call to verify about renting a vehicle. Makes no sense at all and is an inconvenience. You have state issued drivers license and valid credit card with your name on it. Get rid of that stupid policy

Rating:

5.0

Jennifer was terrific. We did have some trouble finding the office. It isn't really on Louisiana or Smith, but it would have been easier to locate from Smith. It's across the street from Spec's and fronts onto a side street.

Rating:

5.0

Very professional

Rating:

5.0

The vehicle was not maintained properly it look like have misfire at speed 40 mph and its annoying while driving and need to check the spark plugs.

Rating:

3.0

The customer service agent was extremely Rude! Wow! I was startled at how he spoke to customers. Abrupt, harsh, no care and definitely no service. I felt extremely uncomfortable for the customer in front of me. The customer asked questions about returning a hand truck and ge told him no, it must be this location, do you want to rent it or not? Customer said he couldn't return to This location and agent, said sorry, have a nice day! I believe his name is Christopher, he wore glasses. He was very short with me and no personality or pleasant interaction throughout my transaction at all. I know Uhaul is privately owned but a secret shopper should visit this local. Sheesh!

Rating:

5.0

Everything seems to be working perfectly w

Rating:

5.0

They didn’t have the utility dollie’s I had rented but other than that, easy, painless process

Rating:

4.0

Not as good as rhe Richey Rd location, but this location is smaller and in a much busier area of town.

Rating:

5.0

Quick and easy. Much appreciated.

Rating:

4.0

Good help

Rating:

1.0

I was given a truck with a broken door and I am being forced to pay for it

Rating:

5.0

The gentleman who rented me the U-Haul was vey nice and helpful he got me in and out

Rating:

5.0

Very secure and safe. I have no complaint

Rating:

5.0

My scheduled picky up date was moved twice. I ordered equipment that was not available at the time of my pick up all though I originally ordered it with my reservation. I arrived at another location just to be told My truck was at a different location. Service was horrible to be honest. Might not deal with you guys again.

Rating:

3.0

There didn't seem to be enough employees.

Rating:

2.0

Rude staff in this location. I’m shocked that people don’t report this often. Would not recommend anyone to go to that location. Only one staff member nice, he had a big belly and tattoos all over, that’s how I can describe him because I did not see name tag

Rating:

5.0

Thanks!

Rating:

1.0

Better service, explain truck can be used all day instead of making it sound like it needs to be returned asap.

Rating:

5.0

Excellent customer service

Rating:

5.0

I continue to rent from U-Haul because of Artie and Jennifer. Best customer service ANYWHERE!!

Rating:

5.0

Jennifer was terrific. She was very helipful.

Rating:

2.0

They double charged me. I paid my ending balance in cash and they still charged my card. They have yet to refund me.

Rating:

5.0

System processing was very slow and kept timing out. Couldn’t complete some of the items via the links sent. Employees were great and very helpful.

Rating:

1.0

The woman who was overseeing the store hung up the phone on me several times near closing. I had questions about dropping off the truck after closing. Because of her actions, I had to drop off the truck earlier than anticipated. When I arrived, she was on her personal cellphone with someone. She then tried to get another staff member to service me. She was very unprofessional. I won’t be back.

Rating:

5.0

The manger was super helpful in answering all my questions and dealing with my scatter brained self. Definitely will be using this location in the future.

Rating:

5.0

The windshield was broken, anyway the the van was clean and well maintained

Rating:

5.0

I have used this location for about 4 years now. I prefer this Midtown location and will I drive past 2 others to get here. Jennifer and Jessica are both amazing at providing the best in customer service. They are professional and consistent in their service standards and getting the details right. It’s always laughs and smiles when I see them but it’s also business and courtesy and I appreciate supporting a business that supports me. I think it’s important for companies like U-Haul to recognize excellence and supporting their team members with recognition but also financially with bonuses and anything they need to continue to be a success.

Rating:

4.0

Staff at front desk that waited on me need retraining on customer service not very pleasant or helpful I felt as if I was bothering her from the time I walked in.

Rating:

4.0

I didn't get any drop off instructions when I picked up the truck, so I was a little unclear how to proceed when I got back. Folks were very helpful and quick - thank you!

Rating:

5.0

Check in and check out were fast, the staff was friendly and professional. Great experience!

Rating:

5.0

My experience was perfect.

Rating:

5.0

The rented vehicle needs to be brought to the front leasing site, so customers don’t have to go “hunting” for it, and getting lost and/or wasting precious time. That was NOT a good experience for me.

Rating:

3.0

I moved out because the door to access my unit was broken for two months at least never fixed anyone can get in if they wanted too then the gate to access the property was broken for a few days so I had to move out other then that I didn’t have a issue there

Rating:

2.0

I had an incredibly difficult time getting out of the facility due to how close my van was parked to the yellow pole and how close a second van was parked behind me. Then I had a difficult time getting out of the gate. But what really infuriates me is that we booked the van so we could move our things from our POD parked in the welcome center of the apartment complex across the street from the U-Haul location to our apartment on the other end of the same city block. We literally only drove around that city block twice and then straight back to the U-Haul location. Literally less than a mile. But we were charged for 11 miles. And 7 gallons of gas. And I’m just too exhausted from the move and not sure I have the right proof to fight it. I shouldn’t have to. Moving is a nightmare. I needed U-Haul to do right by me. So, enjoy the money you made off this rental. That’s the last you will ever get from me.

Rating:

5.0

The service was GREAT not only for me Other Renters as well Received great service Starting with a warn WELCOMING "Welcome TO U - Haul"

Rating:

4.0

The young lady that assisted me in renting a pickup truck was very professional and agreed to open up thirty minutes early so that I was able to make it to church on time. Thank you.

Rating:

4.0

Couldn’t get a van due to no after hours drop box.

Rating:

5.0

They need more staff in front desk.

Rating:

5.0

I have used this location on several occasions now, and I continue to be impressed with the level of service and the professionalism of the staff

Rating:

1.0

Worst experience.

Rating:

4.0

storage would benefit to have more carts (at least 2-3 per door). The truck return is blocking the main gate a lot of the time. would be better to have a different location for this.

Rating:

1.0

Very unprofessional staff! Yuck

Rating:

5.0

Your staff goes above and beyond for the customers. Thank you so much!

Rating:

2.0

There are people living in this storage facility. There is an abundance of roaches and nats. It always smelled bad near my unit, on the elevators and just all over!.

Rating:

5.0

suggest uhaul’s set up a web page for all wine storage so we can login and see temperature and humidity over time (one data point every 30 minutes would be fine)

Rating:

5.0

The only negative is that when they have a lot of rental vehicles in stock it is hard to maneuver around the property. They need more parking for the rentals

Rating:

5.0

Great staff very helpful. Great Manager Jennifer went up and beyond for me and my family. I was having a horrible day from the movers canceled at the last minute I arrive at me new residence to find out my place wasn’t ready. I rented a truck I couldn’t use I was in a bad spot. I walked into the the U-Haul on Midtown and the whole staff was friendly. Jennifer helped me get my unit and was so patient with me although I was being a pain in the butt seeing how my day was going. Jennifer made my day . She was very professional and made a difference in my day in a positive way. Thank you

Rating:

5.0

This place is great, very clean, easy access, staff very very friendly and efficient. I definitely recommend this location.

Rating:

2.0

Unit was fine, but they didn't honor my one month free storage with the storage units I rented because I booked the room not knowing about the offer

Rating:

5.0

Very satisfied customer.

Rating:

5.0

Jennifer is a sweetheart! Thank you!

Rating:

5.0

I am very satisfied

Rating:

5.0

Jennifer & Augustine did an amazing job. I’m a Nurse from Nashville, TN. Moving was very stressful but with their help things were better.

Rating:

5.0

Jennifer is very helpful and friendly

Rating:

4.0

Facility was clean and well lit. It felt very safe. The only thing was possibly getting more carts to transport items. Otherwise it was a very good first experience

Rating:

5.0

The whole process was remarkably easy to manage online and the staff was accessible and responsive for questions this rookie had:) because it was so easy I am likely to use this even as a short term option in the future!

Rating:

5.0

Jennifer and staff were very friendly and helpful. They accommodated my every need and I would def rent from and recommend this location to everyone.

Rating:

5.0

During my 7 years storage experience, I was very satisfied! My children will be renting soon and I’ll be paying this new unit. Thanks.

Rating:

4.0

The only stumbling block for us was understanding the "check in" at the key pad with multiple cars to unload. We ended up in looping to find the unit (numbers hidden behind a parked uhaul) and in doing so "checking ourselves out". The staff was most helpful and set us straight. The lock left for us by mgmt was AWESOME and so appreciated!

Rating:

5.0

Jennifer and the team were extremely communicative, understanding, and gracious. Could not ask for a better place to hold my cherished items.

Rating:

5.0

Well appreciated

Rating:

5.0

MS JENNIFER AND HER STAFF IS AWESOME! Jennifer always go the extra mile for us! We come from Katy tx Just to come to JENNIFERS LOCATION. WE LIVE YOU JENNIFER ❤️❤️❤️❤️

Rating:

1.0

This place is filled with homeless transients, drugs addicted and shady looking characters living on the storage facility and sleeping and using the restroom in the hallways… My unit was broken into and I had multiple highs end luxury purses, shoes and clothes and electronics stolen from my unit . I have been on the east coast since 1/1/2023 my first time to my unit I’ve been robbed irreplaceable valuables and property. I need my laptop for work and can’t work without it! Absurd…. This place is trash. The young lady that helped get the unit was very helpful, kind polite and professional. She was great but the actual facility should be avoided!!!

Rating:

5.0

The manager and staff at the Louisiana St. UHaul are outstanding folks. I have rented there several times over the years and they have always been good, but the current team with Manager Jennifer and Regional Manager Rudy are exceptional. They went beyond expectations to be helpful and accommodating recently when I was having some problems getting my units emptied on time. Really kind people, all of them! I cannot recommend them and this facility highly enough.The best.

Rating:

5.0

Simple process, clean, and easy when I needed a bigger unit.

Rating:

5.0

Everything was easy to understand and the staff help every step of the way

Rating:

5.0

Great

Rating:

3.0

I got stuck on the elevator with my children it was very scary for them but they did come get us out I think they should definitely fix this issue ASAP!! But the overall experience was good

Rating:

5.0

When I first began renting here it was a little sketchy - circa 2018. I just recently closed my lease out and can honestly say that I feel very secure in renting at this location. Everything from security to staff is excellent.

Rating:

5.0

Very Satisfied Customer Overall I Would Definitely Use This Facility Again In The Future The Staff Was Extremely Professional & Courteous! Thanks For A Great Experience..... Oscar Eaglin Jr. .☺

Rating:

5.0

I would like a printout of my charges for the 20 year usage of unit B237. This is for comparison of my records. Very satisfied with my usage. Sam Miller

Rating:

5.0

I selected a unit that did not fit my needs. The staff explained the different units and found the unit most appropriate for me. They were kind and courteousandmet all of myneeds.

Rating:

5.0

Great space. Great staff. Keep up the good uhaul ppl

Rating:

5.0

Huh

Rating:

5.0

Everyone at the three locations we went to were wonderful. Augustine and Rudy were standouts at 2420 Louisiana St location. Where Augustine is a rockstar, he was so helpful with planning and getting us the unit, to helping with rerouting our truck because it was late for arrival there, to making sure that everything we needed was on-hand. Then the second location where we actually picked up the truck, 1617 San Jacinto where the staff was courteous, friendly, and just over the top amazing to us. And Dalila in Baytown at the North Main location who guided us to both of the stores and set up the entire process for us. That young lady is our hero of the move. I have written a 5 star review on Google for the 2420 Louisiana St location, which if there were more stars to give, I would.

Rating:

5.0

Awesome Support with a quick response from Rudy Perez.

Rating:

5.0

Very Professional & Courteous Staff! A Satisfied Customer....

Rating:

5.0

Rates continued to go up faster than expected.

Rating:

5.0

Great experience during our time storing here. Easy access and helpful staff.

Rating:

5.0

the man that was in the front desk yesterday was very helpful and friendly!!

Rating:

3.0

People parking in the way of getting to your storage unit wasn’t great, and there were times I needed to pick things up after hours without access.

Rating:

5.0

This time has been had dollies were left keys got broke in the lock. I noticed that the u- haul had a few damages when I left had to gas up there were dents the n both sides of the truck and just one crack in the wind shield but it drives great. I don't have help moving except my kid who never made a box so It will be returned later then I expected

Rating:

5.0

Jennifer and her crew was so on point with everything I needed the best service. Thanks Jennifer she is the BEST❤️💚💙

Rating:

5.0

If I need them again I will be back..

Rating:

2.0

I’ve already written U-Haul corporate headquarters outlining the many issues I experienced during my move yesterday. Regarding your facility, I was informed by the employee on duty that my storage rental was not available to be part of the 1 month free rental I was hoping to use. I have a coupon for redemption somewhere on this hideous U-Haul app. I would like to use that. If that’s not possible, I’ll be sure to use a different truck rental company when I complete my move.

Rating:

4.0

Unfortunately, none of the carts were in the cart holding area in building B. We saw no one in the building other than us, so I don’t know where all the carts were. I saw at least 2-3 when I had previously come to look at the size of the units in person.

Rating:

5.0

I have reached out to Uhual many times, but specifically this location for the simple fact of how incredibly professional the facility is kept & the over and beyond consideration with attention to detail provided by the entire staff / obsolete management!

Rating:

5.0

Special thanks to Artie McGowan for his assist at U Haul.

Rating:

5.0

Great staff, and very professional.

Rating:

5.0

I only moved out bc of the financial burden my nonprofit did not have the funds to cover costs and m The expense became a burden on me. I really appreciate the service I experienced and the quality of my space!

Rating:

2.0

truck wasn’t filled to the point i had to return it, staff other than the manager is rude and lazy

Rating:

5.0

These guys are AWESOME! Always friendly and go the extra mile to help when I had a lot of extra concerns. Facility is clean and well lit, although I've only been in the daytime. Would recommend!

Rating:

2.0

Rude people will supervisor all of it I don't like them the manager of the place it was disrespectful

Rating:

5.0

The staff helped with every question such as location and ways to help drop off my trailer.

Rating:

4.0

No comments

Rating:

5.0

The best experience with UHaul I have ever had. The staff and manager go above and beyond to help you have a seamless experience.

Rating:

5.0

Excellent, well-run facility with attentive staff and manager.

Rating:

5.0

Great job.

Rating:

5.0

Jennifer & her staff were super. Would definitely rent storage units & trucks from this facility again!

Rating:

5.0

best place in town. clean and the staff is very nice and helpful

Rating:

5.0

Jenni is the friendliest most efficient Uhaul manager I have ever met. She loves her job and it shows. She goes out of her way for her customers and makes sure everyone is taken care of even if it’s 11:30 at night in a Sunday! I cannot compliment her enough. Jenni runs a spotless facility with a 24/7 smile and a 365 willingness to satisfy her customers’ needs. Artie is a darling, he’s smart and extremely knowledgeable of the facility and equipment. Henry is a superhero in disguise, if he says he’s human don’t believe him, he’s made of sugar and pure muscle and boy does he know this uhaul location omg! Amazing! Just an incredible team of invaluable people! Thank you everyone!

Rating:

5.0

Very good storage with excellent service

Rating:

3.0

Gate code too far from car to enter from car.

Rating:

5.0

The managers of the property, was very helpful. Where it not for her fantastic customer service skills AND patience with listening to our enquiries before&during the process of storing my property on the storage unit, were IMMENSELY helpful as it were commendable. Thank you uhaul for having a person like her on staff for customers. I wish I remembered her name, but she claimed to be the mgr who lives onsite

Rating:

5.0

Jennifer was great!!

Rating:

5.0

This entire process was seamless and very very convenient. The staff was excellent. They helped with getting my storage unit with ease. I truly enjoyed storing my items here. Will recommend to everyone to go to this location.

Rating:

5.0

Jennifer and her staff make storing your things easy peasy. Staff is ALWAYS super friendly and on point with just about everything. And Jennifer even made things better at the end of my contract. Only storage facility I'll use in Houston. Thanks y'all!!

Rating:

1.0

This location was very sketchy even for me. My sister was even scared to be there. I've had a long standing relationship with Uhaul due to moving quite a bit of due to our jobs. I call that loyalty to the brand, service, etc. There was a high presence of homeless people that lived in the units. The last 6 months it smelled so bad that I had to bring air fresher to even enter. The manager stated it was becauseof a refrigerator that a customer had stored withfood. That's not true. The last day I was getting all my stuff out of the unit the door was broken and the smell was at its worse. While we were there 2 homeless people entered the building without cards. They had a code to enter. The young lady in the office tried to help but i couldn't figure out if she cared or not. Or was it management not doing anything about the homeless, the smell, etc because it was very obvious. So would i recommend this place heck no. I never felt SAFE going to my unit. And that's a horrible feeling because I don't scare easily.

Rating:

5.0

This manager is amazing!! She is so helpful and kind! Definitely recommend!!

Rating:

5.0

Jennifer is amazing!!! Great customer service and so helpful.

Rating:

4.0

I can remember renting from U-Haul 40 years ago. With mom.. You have always been a necessity for my entire family. I would not let a small discretion effect 42 years of excellent customer service. I actually just moved my things to another U-Haul... Thanks friend's

Rating:

5.0

Truly impressed by the professional, friendly staff and management! Sparkling clean, well maintained, secure facility conveniently located near downtown. EXACTLY what I needed EXACTLY where I needed it! Just perfect THANK YOU!!

Rating:

2.0

False advertisement. Rude employees.

Rating:

5.0

Love the staff and the location ..great place

Rating:

5.0

Great job. Thanks

Rating:

5.0

I had a great experience moving from Michigan to Texas. Thanks to everyone from UHaul to make this move nice and smooth!

Rating:

5.0

Jennifer has exceptional customer service

Rating:

5.0

Overall great experience. Would definitely use again.

Rating:

3.0

I really love using U-Haul, pretty much the only moving company that I deal with, but for some reason my past experience with you guys was a pretty horrible one. When I got my U-Haul in my car trailer, the trailer did not come with the package that I pay for as promised. I was given the runaround and then eventually had to pay for it when I thought I had already paid for it. I was told that I would be reimbursed a certain amount of money once I reach the state that I was moving to but that never happened. Once I reach the state I rented a U-Haul again and then were overcharged on my mileage. I was then charged two months of storage rent when I had moved out before my 30 days were up. This was the only bad experience that I had with U-Haul but I am still a customer And will continue to use U-Haul for all my moving events.

Rating:

5.0

Everything is great

Rating:

5.0

I have been currently a costumer at this location for almost 4 years . Jennifer has beautified the outdoors of this place with her fantastic gardening but she has whipped the diverse staff into complete shape. Well done Jennifer and staff. Thank u all and I do mean the entire friendly staff THANKS!!

Rating:

5.0

Excellent customer service. Jennifer the Manager of this location was very friendly, patient and helpful in helping me find what I needed. Her staff is top notch. A time that could have been so stressful.. seemed effortless...Thanks again Jennifer !

Rating:

5.0

Jennifer is a ROCK STAR! She should write a book on customer service! She needs to be in a regional or National manager position as she could really change the face of U-Haul customer experience, she is the reason I would recommend U-Haul! I was extremely stressed out with moving as my lease was over and my movers were scheduled. My new apartment wasn't ready so I can go last minute make the choice to move into storage for a couple of days. Jennifer could tell I reached my stress capacity as one of her team members were helping me while he was training a newer team member. Without me asking She immediately gave me a month free and even included the lock. All I had to pay for was the insurance. She unloaded so much stress off me by doing that. I

Rating:

5.0

Jennifer was amazing & friendly fast service!

Rating:

5.0

Well run facility.

Rating:

5.0

Ms Jennifer & Mr Henry at the Houston downtown Louisiana street location calmed my frustrations l really appreciate them they r an access too the company keep them because of them l have two units there. Thanks for the opportunity to let you how feel.

Rating:

5.0

I had a 26' truck. The guy who helped me get it through tight corners was amazing. Everybody there was helpful and kind. I was really impressed. Thank you all.

Rating:

5.0

Excellent experience. Staff was knowledgeable, helpful and friendly. Facility was clean and well maintained.

Rating:

5.0

super helpful staff, i highly recomend it!

Rating:

5.0

Awesome staff and facility

Rating:

4.0

The manager was absolutely amazing. Super helpful and answered my call late at night when I was locked out. Very accommodating and helpful.

Rating:

5.0

Hands down best experience I’ve had in a storage unit. Staff was friendly and knowledgeable. Storage unit facilities clean and very well climate controlled.

Rating:

4.0

You really need to decide if it’s good business renting to homeless people as alternative housing. Had I known this was happening and the security of the facility was compromised, I may have made different decisions about my storage choice.

Rating:

1.0

1 hour+ and 3 customer service reps. Later and we still couldn’t access our storage facility building. Access code got us in the gate but wouldn’t open the building doors. Received “access denied” a dozen times. No other “check-in” station was available, which was noted on the keypad. Service reps. Said customer service wasn’t busy and could help us right away. Didn’t happen-were on hold another 15-20 minutes. We were on a tight schedule for friends needing to attend a funeral vigil, so made for an awful experience all around. Also there was no lock in our unit.

Rating:

3.0

N/A

Rating:

4.0

It’s difficult to lease a space for a company. There should be a more simple process for that purpose. I’m waiting for a callback to assist us further on that request.

Rating:

5.0

I was pleased.

Rating:

5.0

Wine storage, access, et al worked fine for me for about 14 years. Only reason I ceased was my now smaller supply does not require off-site storage.

Rating:

5.0

This location was amazing! This was my first time moving & first experience with a storage unit. The staff was beyond helpful from start to finish. Arty helped me get everything set up with my appointments and answered my questions thoroughly. Jennifer also helped me towards the end of my move and she was SO understanding and took the best care of me! With all of the ups and downs that come with moving, it was great to have such a professional staff on my side. I will be coming back here next time!!!

Rating:

5.0

The lady that manages the property is a real credit to your organization.

Rating:

5.0

Jennifer and her crew are a well oiled machine. Such a breathe of fresh air. Moving can be a traumatic event. It seemed to go pretty well with the support of a moving truck and some storage. The extraordinary people, there I would remember for sure...

Rating:

5.0

Staff was friendly & helpful

Rating:

5.0

The two women working the store were super helpful and just fun to deal with it. Got everything I was looking to get. Were helpful in finding my storage and reviewing me on the van I rented. Good service, help and location.

Rating:

5.0

The staff at the Louisiana location was superb. They were always very friendly and so helpful. My entire experience with storing my antiques after Hurricane Laura was smooth.

Rating:

5.0

My ratings apply to the outstanding customer service provided by Hannah at the Houston DT Storage Midtown at Louisiana. Thank you Hannah!

Rating:

4.0

Gate remotes are not included in the rental; you charge extra.

Rating:

5.0

This was my first time using a storage facility and a U-Haul truck and it was a very pleasant experience! It was great being able to get everything done all at one place. Thanks for all of your help!

Rating:

5.0

I appreciate the staff at this location. During these times with unforeseen circumstances they were very helpful while my belongings were in there facility.

Rating:

5.0

Great service, very convenient and way cheaper than their competitors. 3 years flew by, thanks Uhaul.

Rating:

5.0

The online process was easy The in store personal experience was Amazing Mr Artie was so helpful, and even when I picked the wrong size unit, he made the process to get a bigger unit very simple. He was very nice and knowledgeable about the units and knew exactly where to place me so I could have quick access to get in and out. As a Store Manager myself, I can appreciate when I receive Excellent Customer Service, and wanted to make sure I took the time to celebrate his outstanding talents. Tristain Jackson

Rating:

5.0

I particularly like to comment one youngish lady ( I am sorry I don't remember her name - she was relatively new ) who always, always, always had the most personable way of engaging me and other customers who were there during the times I paid my rent. She deserves special recognition for her dedication to her job. She was on staff when I checked out around 1:00pm on Wednesday the 23rd if that helps. Thanks again for being there over these years....

Rating:

5.0

I was given chance to get my belongings back. So I will definitely recommend this storage facility to other people.

Rating:

5.0

Good service safe place to store your belongings

Rating:

3.0

The check out process was confusing and staff was a bit rude and seemed annoyed at my questions. Also, my unit wasn’t lit at all, and the hallway lighting did not work either so moving in/out was a bit tricky.

Rating:

2.0

Too high the cost aren’t even comparable to other storage places in the area i won’t ever use you guys again

Rating:

5.0

Thank you for securing my belongings at your safe facility. You provided me with piece of mind knowing my items we secure .

Rating:

5.0

From the start to the end of my move,Amanda was very helpful assertive and helped me tremendously, With all that is going on with the pandemic she was extremely helpful, i really needed that consider every thing is so crazy right now. very attentive management.

Rating:

5.0

Amanda was fast, helpful, knowledgeable about the products you offered. She explained everything in a brief 1 1/2 minutes.... very professional...which I love! She is everything that I think service should embody!!!