Great knowledgeable staff
Robert R | Online Move InCustomer Reviews for U-Haul Moving & Storage of Mill Creek
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fast and friendly. No problem
JEREMY HI rented a 6x12 enclosed trailer, it indicates on your web page that it would use 1 7/8" or a 2" ball. I called the pick up location the morning of the pick up to verify the size ball I would need and I was told the same as your web site that I could use either a 1 7/8" or 2" ball. When I arrived, I was told it has to be a 2" ball. I have a hitch with three different size ball and the 1 7/8" in position to use. the lock for my hitch had been exposed to bad weather and my key didn't work (My Fault). I had to cut the lock with a my own grinder because your shop didn't have any tools that could cut the lock. I now understand that uhaul has two types of 6x12 trailers that use different size balls, I'll know for the next time because your staff didn't.
JOSEPH AMorgan and her team is always very helpful when it's comes too her customers thx. A million Morgan!
BRIAN SStrange aroma in the vehicle at pickup; otherwise, spotless. There is an apparent leak in the "grandma's attic" portion of the truck. we had several boxes soaked at the surface. Also, the seal on the back door may need adjustment, as water leaked in around/below the door, as well. [there were horrendous thunderstorms during the drive] Brakes on the truck were weak in comparison to other trucks rented in the past (I have had worse).
Michael MTires were either unbalanced / overinflated or suspension was giving out. Trailer had a lot of bounce and multiple running lights were burned out. Only negative experience I’ve ever had with U-Haul. Recommend giving that trailer a ride before renting to another customer.
MATTHEW WAwesome fleet of vehicles for rent. Would be even better if a dolly was included in all of the rental packages…
MARC MEverything was fantastic. Polite friendly professional staff and excellent vehicle for my specific need. Thank you Audy and Morgan 👍
WILLIAM BMorgan provided excellent and professional assistance from the start through the final process. She alone made the experience what it was. Such a pleasure
Robert B | First ImpressionsGreat service
zoltan knothing comes to mind. Excellent workers.
FRANK WCustomer service was excellent and should be commended.
JEFFRY FGreat service clean trucks and team well. Best location around
MARK NOnly used one furniture pad. I hadn’t played golf already wrapped furniture before the ubox was delivered
James BGreat customer service. Professional staff. Remind customers that the office isn't open until 0900 on Sunday.
ROBERT HComputers extremely slow. What should have been a 5 min check in was 20 mins because the computers won’t load. The parking lot is massive with only two spots designated for the office. Both taken up. The lot has no direction or flow of where to go. Drop off line had 4 Uhaul trucks so the guy told me to drive up and around but no where to stop to unload as there’s no signage. Horrible design for a massive lot.
Kalman DGreat everything!
ALEXANDER IHappy customer
SABRINA SExcellent customer service.
THOMAS MGreat friendly staff
Robert R | Online Move InNothing. Customer service was top notch.
SHARON BDylan was very friendly and helpful. He took care of me from the actually placing of the order to hooking the trailer up to my truck and was there when I returned it the next day. Highly recommend this service and location. Special thanks to Dylan for being g professional and knowledgeable
MICHAEL MGreat Service!
SCOTT MGreat staff very friendly
Robert R | Online Move InAlways a pleasure to work with this group of people.
MICHAEL GPick up took a while since no one in office for 10 min and a person in front of me. But the ridiculous return with the guy on a cell phone making me wait checking the tire pressure on the trailer when they didn’t check that or walk the condition before I got it and arrogant attitude. Won’t rent from them any more and they’re the closest to my new home. Wow loosing a potential storage and at least one more trailer rental.
PAUL BGreat facilities
Robert R | Overall ExperienceThe staff were very friendly and helpful.
Brenda wThe location entrance was hard to find and I was overcharged for fuel.
Nels FI was promised to get refund bud haven't received anything. And the track had issue. The steering wheel did not return to its original position after steering. I almost drove onto the sidewalk when I first pulled out of the parking lot. And had issues with the doors. The car body seemed warped, and I had to slam the door hard to close it. I also couldn't adjust the side mirror it was stuck.
ANDREY GHelpful and professional
Rebecca AFuel reading was inaccurate. There was less fuel in the tank than displayed in my contract. Unfortunately I didn’t catch the error until after I had left the facility, which ended up costing about $10 in fuel charges.
JODY HBailey was very helpful
JESSE K | First ImpressionsNeed to improve WIFI. Had to wait for 20 minutes while tech tried to check me out.
JAMES BAmazing job
Ali JGreat experience
JOEL BFirst time customer. Everything went as expected. I would use U-Haul container/long-distance moving again. .
Ronald MU-Haul at Woodlake went above and beyond.
Keith HThe service by Jeff and Bailey was absolutely fantastic! I called earlier in the day but they were busy so they could not get to answer the phone directly but Jeff immediately called me back at the first opportunity. He is an excellent in promoting the UHAUL products and services. Bailey was there for my rental turn in and made it quick, easy and simple for me to complete. First class all the way! Thank you!
MELISSA ZI felt like I am in a fabric, rented for the first time so I had a few questions. Employee told me he would come by and I waited 30 minutes to figure it out with Chat gbt. No one told me about miles that I had free and once I got over it was $50 charged more?
Cansel LThey were absolutely wonderful. Easy drop off and polite and friendly.
Eric BNothing, customer service was terrific
JERALD VClean facility and great service
Robert R | Overall ExperienceGreat staff and experience
Robert RI continue to return to this location because of the service, the equipment and the easy return policy, although the are short on smiles and personality, the employees are polite.
ARTHUR BVery very helpful owner.
WILLIAM PAt the Mill Creek site, The Attendant helping me did not seem to have the knowledge to answer all of my basic questions. This was young man who seemed less than enthusiastic to help, but was capable other than not having answers to some basic questions. He appeared to be fatigued and less than knowledgeable about the business. I was there 12/26/2026 at 4:45 pm. He did not seem capable of doing anything without the computer in his hand as he kept looking at it. Basic Questions: asked 1. How much do you charge for a gallon of gas to replace gas used by truck? 2. How many gallons in a full tank of the truck? 3. How many gallons did we use on our trip today as we started with a full tank. The facility was nice at Mill Creek and the truck was very nice and clean. The service person at the Neptune Beach site, Cedrick I think was his name, knew his stuff. He was very friendly and knowledgeable. Overall all a good experience, but disappointed in the attitude of service at Mill Creek.
MARY AGreat price for a 24 hour box truck for recent move. Will use for now on as there prices and availability were great.
SOAMS SThis is the best location and very friendly
OSMAN RSame company but yet 2 totally different outcomes.
William HThe fuel light was on and they knew the truck was on E. They told me I needed to leave and go get gas. They quoted me a rate and said not to exceed 100 miles or the rate would increase. I returned it with 3/4 of a tank and only drove 93 miles. The rate was changed on me so my cost went up. Terrible experience.
KEN CThe staff(Skylar and Jeff) is very helpful great customer service and knowledgeable. Would definitely recommend and we will do continue utilizing as a storage facility ! Additionally, the Grupo RH moving were great !! Mr. Orlando and Jr, we’re very professional, efficient and careful with our items. Amelia was meticulous and detail oriented and made sure the move went according to plan. Very cost efficient and professional.
Noel B | First ImpressionsGreat staff, extremely helpful and knowledgeable.
Robert R | First ImpressionsThis location should be the expectation all locations should strive to look like…within reason. Many locations are space confined and are not pleasing to the eye. I equate some U-Haul locations as a third world extremely deprived country. There should be lot size mandatory requirements every location should meet for safety of your customers…should you care that is.
LARRY PEasy drop off in and out in 5 mins
GEORGE SNo notes! After having a terrible experience at a satellite location it was a relief to go to a proper facility. Sydney was friendly and helpful throughout the entire process. If y’all had tip jars I would’ve left one
Nash HThe staff was great and helped us to get the moving truck and the storage to accommodate our needs. The location is extremely clean and plenty of options for moving trucks and storage. Great location as well .
Kareen J | Overall ExperienceMy only complaint was one tire was a low on air and trying to find a air station to pump 75 psi on the road is impossible with the junk scam air machines out there that cost a fortune.
FRANK REasy pick up and very friendly and helpful staff
STEVEN JBig place
PINO GOutstanding Customer Service and Support. Fast and efficient service experience. Thank you.
ROBERT DSuper easy and very reasonably priced, 👍🇺🇸
ROBERT SLocation is very inconvenient. Also we were originally scheduled to drop off at the location at 3524 US 1 in St. Augustine which is much closer than this one. Then we were told at the last minute to drop off here Would take about 20 minutes to drive to the one in St. Augustine. Instead it took us about an hour to get to this one and an hour back. Uhaul should reimburse us for the extra time and gas. Very inconvenient.
DAVID PGreat Experience
THOMAS L | Overall ExperienceGreat
CLAUDIO O | Overall ExperienceAll the employees were super friendly and efficient. The facility is very clean.
LINDA P | Overall ExperienceBest storage unit I've ever rented and I've rented a lot of units over the last 50 years. Highly recommend U-Haul Moving and Storage of Mill Creek
RAYMOND W | Overall ExperienceSuperb facility in all aspects!
Timothy F | Overall ExperienceMorgan Shirley and Rich were wonderful to work with. They were absolutely the best part of my moving experience.
KARL G | Overall ExperienceGreat service
NATHIEO J | Overall ExperienceSydney and the rest of the team are very helpful and accommodating. Though I do miss the cattle and grazing land where this u-haul now sits, I am very impressed with their services and professionalism.
Andrew N | Overall ExperienceVery good experience.
brian w | First ImpressionsGreat, hard working staff at this location.
Jeremy A | Overall ExperienceI need to cancel my account today, I don’t need it anymore
Fabricio P | Online Move InOutstanding staff. Glad to have gone to this location after a long three day move
Dustin D | First Impressionseveryone at this facility are very nice and professional
Sylvia V | First ImpressionsThis is the best Uhaul facility I have ever been to. From the knowledgeable, friendly staff to the clean facility-everything is top notch at this location!
Jennifer W | Overall ExperienceOnly issue was with this U-Haul receiving its mail in a timely manner. I set up my payments through my bank to release the 1st week of the month for a payment due date of 29 of each month. Many times, I received late notices. Staff always corrected the late fee as check was fate pre due date. Staff super friendly and a pleasure to deal with.
Shawn S | Overall ExperienceClear instruction for first time access would be helpful.
Brooke T | Online Move InThank you for your free month service it was needed.
virgil m | First ImpressionsVery professional and accommodating.
JERRY B | First ImpressionsI am extremely unhappy that a living roach came in my refrigerator. I had no roaches since I moved to texas 5 years ago. Apparently someone brought them to your storage site and it's distressing that this is affecting me. I recommend you do a through desifesstation so as to not affect customers such as me who hates these invasive parasites...
Fernando C | Overall ExperienceThe owner (Morgan) was as nice, sincere and spoke in plain english more than any u-haul facility that I have dealt with. That is also true of the people who work for her. A GREAT team.
Brian S | First ImpressionsMoved items out do to roaches from other units that are infested and moving into my unit. All my items were $60,00.00 in brand new merchandise and could not let it all be ruined from roach infestation caused by other rental units.
MARK H | Overall ExperienceGreat modern truck
THOMAS B | Overall ExperienceI’ve rented a lot of storage units over the last 30+ years and this one is above and beyond all others. Clean, well lit, spotless restroom, loading bays, plenty of carts, and facility is very secure. Very pleased.
RAYMOND W | Online Move InFantastic experience…..crazy easy and convenient, Absolutely recommend and would use again.
Ellen P | Overall ExperienceVery good experience. Staff was able to accommodate my schedule by checking in over phone. Facility was nice and new. Would absolutely recommend it to others. Only downside was the distance of our unit from the entry. We passed a lot of open units going back and forth.
Will H | First ImpressionsThe staff was incredibly helpful and pleasant. The facility was exceptionally clean.
JUDY L | Overall ExperienceWe received a great rate on (2) 10 x 10 units and a 15' box truck. It's conveniently close to our home, clean, secure, clean restrooms and friendly, but professional, staff.
VANESSA T | First ImpressionsI found the facility very clean and well lit. Prices have gone up over the years, but I was very happy with my experience with Uhaul Storage.
Kevin R | Overall ExperienceEverything was smooth and friendly. The facilities are outstanding and convenient.
Patrick G | First ImpressionsGreat experience. Thank you
Amalfi S | Online Move InGreat experience, thank you
Amalfi S | Online Move InFacilities are brand new and the unit has security system as well as available carts which are easily found. Premises are very clean. I was helped when dropping off my auto carrier even thought it was after hours by an employee who was leaving. He took the time to make sure if I needed help before driving off.
Michael M | First ImpressionsIt was a pleasure doing business at this U-HAUL company. Everyone was Excellent that works there.
ROBERT R | Overall ExperienceThe employers are very friendly and professional
VICTOR M | First ImpressionsSomeone tried to break into one of our units and cameras were not able to catch the criminals.
dan h | Overall ExperienceThe lights at the loading garage are too low. I almost busted my head on it. Definitely a safety hazard.
Chris C | Online Move InI moved out 4 days after my monthly payment and uhaul doesn't refund a prorated amount. I will use Alantic storage next time because they do refund a prorated amount.
Shannon G | Overall ExperienceMorgan is the best. She went above and beyond any expectations had. He staff is well trained and when I couldn't reach them on the phone I was able to text. She is an amazing human being willing to work with you at all cost. I would recommend this storage facility to anyone. Thank you Morgan you really don't know what you did for me!!!!
Shelley M | Overall ExperienceNo fault of the local office, but 800# told me I had. 10’ truck and a 1st floor storage space. Got to the store and had a 15’ truck and a 2nd floor space. My choices were not available upon check-in at the store. Otherwise, staff and experience was friendly and efficient.
TIMOTHY V | First ImpressionsHelpful, courteous, friendly, and knowledgeable staff. The best Uhaul facility I’ve ever used. So clean, well lit, so many carts and elevators available and love the pull in access for trucks .
Yvonne P | Overall ExperienceEverything was AMAZING, would highly recommend
michael d | First ImpressionsEvery person in the store and on the phone provides excellent customer service.
Andrew L | Overall ExperienceSkylar and Bailey were so kind and helpful! Wonderful facility!
LISA A | First ImpressionsRich is the best!! He’s so helpful and professional!
Anita O | First ImpressionsAwesome experience. Quick and easy! I highly recommend
Timothy F | First ImpressionsCustomer service was first-rate. The staff went above and beyond to accommodate me in some trying circumstance. Thank you.
R'chelle H | Overall ExperienceRich went over and beyond to help us move in (we were moving from Maine and came in on a Sunday before a holiday, and he and his facility were first rate!).
Daniel F | First ImpressionsThis facility is not ready for customers. It shows when you look at the phone number on the website. After cancelling storage because it wasn't the keypads didn't have power yet to get in they still changed me. Also insisted that I do my move in over the phone a week ahead of time.
Brian C | Overall ExperienceGina & Kaitlyn were very good.
Gerald S | First Impressions