Customer Reviews for U-Haul Moving & Storage of Morton Grove

Rating:

5.0

Great service from Unique and Steve!! Thanks

Rating:

5.0

The staff was awesome and helpful

Rating:

3.0

Easy group to work with and very accommodating, but I think it’s wrong that you U-Haul charge according to demand at the time …. I originally rented the same size in August for $82.00 and then 6 weeks later it’s $150 because you are just taking advantage of others …. This is no different than people getting stranded at an airport and hotels increase the pricing by 3x’s or more because it’s now in demand…. Scammers!

Rating:

5.0

All good!

Rating:

5.0

Morton Grove is consistently one the best service U-Haul locations. We have moved multiple times over the years and we always compare other locations across the USA to Morton Grove. They have the right people and attitude and capabilities. Keep up the great work!!

Rating:

5.0

Helped us a lot and I would definitely recommend this U-Haul Thanks A lot

Rating:

3.0

Nice job of properly assessing and sending me the appropriate charge for my rental. Team was friendly and helpful. Good experience overall.

Rating:

5.0

Warm, friendly service. The gentleman at the front desk even came out to assist with pulling the truck out of the parking spot. I have been renting from this location for years and years and years, and NEVER a problem. Great, convenient location too!

Rating:

5.0

Everything went smoothly. They gave me the Ram, because it was lower and taller then the rest.

Rating:

5.0

Easy out easy return, clean and well kept vehicle

Rating:

5.0

Great staff added to an efficient experience. My only recommendation is to not try to sell me 6 other things I don’t need upon checkout in the app.

Rating:

5.0

Steve runs an excellent operation. He is always hustling and helpful. He makes certain that his crew is attentive and servicing their customers properly. I rent all my trailers there and have been for years. You better hold on to Steve. You would have a very hard time trying to find someone with his work ethic to replace him.

Rating:

5.0

Easy transactions, the truck was clean and worked as expected, drove it for 60 milers with no problems at all.

Rating:

5.0

Only concern was that after driving the truck about 5 miles, the engine light went on . I reported the engine light to the counter person. No issues with the vehicle however.

Rating:

5.0

Quick and easy return

Rating:

3.0

I am ok with this location. The way in which I ended up here is another story. I reserved at an unattended location using mobile app. When I got there I discovered that my van was blocked by another u-haul truck. What a mess.

Rating:

4.0

All good

Rating:

5.0

Not alot

Rating:

1.0

I rented a trailer from you for two days, it cost \$100. I misplaced the trailer and left it at a different address, which would have resulted in a \$20 fee. In total, I paid \$120, but unfortunately, I was charged \$300. I believe this is unfair.

Rating:

5.0

Staff went above and beyond my expectations

Rating:

5.0

Great people there.

Rating:

4.0

Trucks are packed in like sardines and needed several people to guide me out. Would be better is U-Haul brought the truck out. Truck was on 1/4 tank which was annoying to have to refill. You should know that the confirmation email had me go to a completely different place in Niles. I can prove it in the email. This was a major inconvenience to go to another place.

Rating:

5.0

Excellent service from Antonio and Aiden. Thanks for all the help!!

Rating:

4.0

Window was extremely dirty and unable to clean substance very hard. Truck had hard time shifting into gear from steering wheel not transmission.

Rating:

3.0

The trailer was clean, but three of the ten lug nuts were finger loose, and one of those was visibly not tight against the wheel. Had I not noticed this and retorqued the lugs it could have been a very bad 1700mi road trip with my stuff. I no longer trust that UHaul equipment is well maintained.

Rating:

4.0

Not very often have we've ever had a bad experience, and I would not say this is one. However, I was in a time crunch and the vehicle review never was sent to my text messaging or at least it never showed in my phone so I couldn't list the issues with the truck . But they were not major issues. The sun visors were broken and kept falling in view so i had to use rubber bands to mount them. Also the gas cap was damaged and extremely hard to remove for fill up. Outside of those issues with the vehicle it was a great experience as usual.

Rating:

2.0

I was forced to pay for an adapter because the trailer was not equipped for the plug on my vehicle. Nor would they let me return said item.

Rating:

5.0

Once you tackle the Registration to Login IN, I found the U Haul site easy to use and book your choice of moving vehicle. This is my second time at this location during September. Everyone is chill, customer friendly very helpful without asking to lift boxes or trolley into truck. Check out simple-drive either by phone App or walk into store. Plenty of supplies on hand that can be pick-up at check out. I use 2 of the easy pack crates that you can keep and use for a week, even if you don't need the vehicle. Those crates are orange and gray and perfect for large, delicate items, or possible messy items.

Rating:

5.0

Everything about it’s very good

Rating:

3.0

One of the marker lights on the trailer was not working. I think it may have been the same trailer that I rented the previous month - the rear marker was not working on that trailer also. (Maybe a problem with electrical circuit ground?) This location has not had furniture dollies available for at least two months.

Rating:

5.0

Excellent service fast and easy.

Rating:

5.0

Everything was broken in the 10ft box truck. Both the driver and passenger doors would open while driving 30-60mph. The sun-blocking panels would drop down, It was extremely dangerous when driving, it would pop or drop blocking the drivers windshield, this would happen every couple of minutes. When I addressed the concern to the U-Haul representative, they discounted the gas. Honestly I don’t think I should have paid as much as I have paid for a dangerous truck. Very disappointing.

Rating:

5.0

Nothing, excellent service!

Rating:

5.0

The ladies in the front desk I forgot her name but she such amazing young lady. She have amazing customer service help me with everything I need. She great at her job. She made my morning better when I wasn’t have that good morning

Rating:

5.0

I changed my trip destination to this location and they were very helpful both on the phone and in person when I arrived

Rating:

5.0

Staff are polite and respectful

Rating:

5.0

GM constantly interrupted the associated that help me get a truck. As the GM already had two customers in front of them. The Associate who took my reservation was outstanding and was truly the best experience that I would recommend and come back to that location

Rating:

5.0

The key was difficult to get in the ignition

Rating:

5.0

Great experience. The staff super helpful and friendly.

Rating:

1.0

Overcharged me and then said I would have to open a dispute to get my money back.

Rating:

5.0

This was a first for me as the staff at this location were extremely customer service oriented from the beginning to the end. Was a pleasure.

Rating:

5.0

A little expensive per mile but other than that it’s a hassle free experience. Equipment is there when I arrive for pickup and drop off is easy

Rating:

5.0

Always an easy process with this location. Great customer service and attention to detail . The Staff should be congratulated on their exceptional work performance and representing the U-haul brand in the best way possible. Thank you!

Rating:

5.0

Great job by Antonio and Unique! Thanks for all your help!!

Rating:

5.0

Staffs were so helpful and courteous

Rating:

5.0

Always great, keep up the good work.

Rating:

5.0

The staff are very professional .

Rating:

5.0

I want to say a big thank you to all the staff working this weekend at Morton Grove, Il U-Haul. The weekend was stressful for me as I was moving a lot of household items and dealing with family members in the move. The staff was so pleasant, patient, helpful and no complaints about any requests or changes. It couldn't have been easier. The location has plenty of moving supplies on hand and ready to go if you need boxes, hitches and whatever else you can need.

Rating:

5.0

Team was responsive and polite. Super easy pick up and overall great experience.

Rating:

5.0

Every part of using the UBox for this move from New Haven, CT to Chicago was super smooth and even pleasant, which is not something I thought I'd be saying about a move that required me to store things for a while in the middle of it. Everyone I interacted with was helpful and knowledgeable--will definitely use again if I ever need it!

Rating:

5.0

Large wardrobe boxes already bundled.

Rating:

4.0

Counter hep was excellent.

Rating:

5.0

Yes

Rating:

5.0

Keep up the good work.

Rating:

1.0

This was a very poor experience. I was recommended 2 boxes and needed 3. I had to leave a lot of things. My things came in extremely late. My initial date was 8.2. My things didn't come until 8.15. I had to call almost every day and was on hold for hours at a time just to be passed to another department that couldn't help. I had to cancel moving helpers and keep rescheduling and was charged more for changing moving helpers due to Uhaul being delayed with my shipment. There was a point where Uhaul couldn't even tell me where my things were. This ended costing more in lodging, food, and getting basic furniture in my place in the interim. This was a very poor moving experience.

Rating:

5.0

Staff was wonderful and very helpful!

Rating:

4.0

They were very busy, but took care of business ASAP!

Rating:

5.0

Todo bien, gracias!

Rating:

5.0

Great service. Smooth and quick check in. Antonio helped out and confirmed everything I reserved online was available and ready to go right on time.

Rating:

4.0

Everyone is very helpful & friendly

Rating:

1.0

Staff were nice. I was expecting one month free storage after renting truck at the same location, only for me to be told that I can only get that if I returned the vehicle to a different pickup station. I felt blindsided because I was not told this initially and this made the whole experience terrible.

Rating:

4.0

I am still waiting on a claim resolution. For some reason, my storage unit was not cancelled on the day of move-out, and I was billed for another month. I think the issue is being resolved, but just takes time and several phone calls to rectify issue.

Rating:

5.0

I can say that I haven't had any issues when it comes down to asking questions I give a 100% General Managers and there Staff, but I still have my unit I just felt I just needed to let the corporate office know that they're doing a good job,

Rating:

5.0

The gentleman at the front desk was the Best! He went above and beyond in his customer service. Beautiful!

Rating:

3.0

We had to try at least 5 different storage units at move-in. The 4x8x5 unit door was too small for a queen mattress to fit through, even though the website stated that it would. We had already unloaded most of the trailer into the building, so had to move everything to another area of the building to a unit with a larger door. We were given 3 different locker numbers in the office, and all had locks on them, that the previous renters had left. Finally, found a locker that was open. Even though the process was frustrating...the staff was very apologetic, and helpful. Would recommend staff goes through all units to remove locks from empty units.

Rating:

5.0

The staff here went above and beyond to help me in a hard situation. The three people who helped me were amazing

Rating:

4.0

Very nice, friendly, and secure. The units could use lighting. But at some point had a mouse/mold issue.

Rating:

5.0

I have been using this particular location for the past Three years. By far the best staff and great manager

Rating:

4.0

The staff were very friendly and helpful, and I think the U-Haul storge units were very well maintained. However, if it were not for the free month I was offered for the unit and the fact that I only need the unit for 2 months, I believe that some of the other local storage units would be better choices for various reasons for long term storage.

Rating:

5.0

Staff and manager are all professionals

Rating:

5.0

Everyone at the facility was amazing. Very helpful!!

Rating:

1.0

The staff was very helpful and courteous. The problem I had was with the construction design of the building and door. Raising the door open with my hand resulted in a serious injury. The ends of my fingers were smashed as the door reached the top of its travel.. stops should be installed on all the doors to prevent this from happening to others. Thanks

Rating:

5.0

Every thing was very clean. The unit was clean and was mopped out again just before we moved in.

Rating:

5.0

I was very pleased with this facility and service and most likely would be using this particular place in the near future. Thanks for everything!

Rating:

5.0

Everyone was very helpful handling the move in transaction as well as the return of the one way rented trailer.

Rating:

2.0

All of your staff in Ohio at Bedford, Ohio were miserable. The only one that was worthwhile to deal with was Antonio at your Martin Grove, Illinois office.

Rating:

5.0

Great staff! Clean vehicles

Rating:

4.0

The only complaint I had was that the storage was full of mouse, droppings all over the furniture that was stored.

Rating:

2.0

Poor layout of storage facility

Rating:

5.0

N/A

Rating:

5.0

The customer service was great especially that late in the evening.

Rating:

5.0

Jenny was amazing, she was incredibly helpful and explained everything that I needed to know. She was extremely friendly and made the check in process super easy.

Rating:

5.0

Easy check in and enough room to easily move in!

Rating:

5.0

Super helpful and friendly staff. A bit further away than the Evanston location but worth the drive.

Rating:

1.0

One of the associates was very rude

Rating:

5.0

An excellent facility, that kept our stuff safe for several years! Courteous and helpful staff!😊

Rating:

5.0

Very satisfied with everything

Rating:

5.0

I loved everything about this place! The staff is friendly, knowledgeable and polite.

Rating:

5.0

Lots of light, door was always open, staff helped me a lot.

Rating:

5.0

Great Storage easy access! Angie was real helpful!

Rating:

5.0

Angie and her crew did a great job on everything i needed.

Rating:

5.0

Everyone that I had interaction with was very polite and professional,it was a good experience.

Rating:

5.0

Angie was fantastic! Thank you!

Rating:

3.0

Too much money a month

Rating:

5.0

The staff is fantastic - everyone was friendly and helpful. The manager (Angie) went above call of duty to help me with arrangements for a container and helped a lot.

Rating:

5.0

Great customer service give 100stars

Rating:

5.0

Thankyou all for making my day a great deal brighter.

Rating:

5.0

The staff and manager at this location are always extremely helpful and friendly. (I drive further to patronize this location.)

Rating:

1.0

I arranged and paid for the unit that was already rented to someone else. My movers showed up to see a lock on my unit and nobody around was available to explain that. Next day the replacement unit was not workable. Total waste of time and money

Rating:

5.0

The staff was amazing and wonderful customer service!

Rating:

5.0

Angoe best manager ever !!!

Rating:

5.0

The staff are kind, courteous & very helpful. Thanks Uhaul.

Rating:

5.0

Great customer service. Ladies upfront were awesome.

Rating:

5.0

The GM was a very professional and helpful

Rating:

2.0

The staff is excellent! The facility is clean and conveniently close for my reasons. My only con is the accessibility to my storage unit.

Rating:

5.0

Thanks for all your help.!!!!!!!

Rating:

5.0

I wish I could remember the name of the guy working at Morton Grove IL uhaul on Sunday morning 7/11/21. He did a fantastic job. I’d been driving all night. Needed storage. I am so grateful for his service. Walked me thru the process with great care.

Rating:

5.0

The two gentlemen that were working on 6/27/21 were very polite and friendly and helpful.

Rating:

4.0

I don't feel the storage entrance is secure at all. Anyone can walk in during open hours and roam around. We were in the end storage unit and you didn't know if anyone was around the corner as it was a dead-end and someone could have been hiding there. I did see the cameras, but I feel a large mirror at the end could show if anyone was hiding around the corner. All in all, it was a pleasant experience and we will be using your service again.

Rating:

2.0

I did not appreciate the mouse trap in the unit. I did not appreciate getting invoices and calls regarding owing rent on the unit, after I had already moved out, telling at least 2 employees that I'd moved out.

Rating:

2.0

There is a mouse trap in the unit. There's no dollies to use, and I had to lug things up stairs. We will be finding another place to store our things. And would like a refund for the lock we had to buy.

Rating:

5.0

The people he’s very friendly the manager is the best the parking lot is the best

Rating:

2.0

Everything was great, except for the fact that I paid an entire month for a unit I was in for one night.

Rating:

5.0

Thanks

Rating:

3.0

We couldnt get my couch in because of the upper stoop and i had to get rid of it

Rating:

5.0

smooth operation.

Rating:

5.0

The service was awesome. They meet all of our needs

Rating:

5.0

The staff here is awesome! Very helpful and accommodating people who do their jobs well.

Rating:

5.0

The staff is friendly and helpful.

Rating:

5.0

Very nice people very good manager

Rating:

5.0

Great service, fast and very helpful I recommend this location.

Rating:

4.0

Good

Rating:

5.0

Very kind employees that clearly care about their customers.

Rating:

5.0

Charles McDonald Jr, General Manager, is a gem! He was very helpful in every interaction.

Rating:

4.0

So appreciate the nice, helpful, & polite customer service that was given to me after a very long days drive from another state!

Rating:

1.0

I never had a unit there but yet they kept an imaginary storage unit on lien for 4 months

Rating:

4.0

Thank you.

Rating:

4.0

Our two packers and movers in Santa Fe were very good, professional in every way. They carefully wrapped each item and loaded our U-Box so the pieces were secured. I would definitely use U-Haul again

Rating:

5.0

The man that helped me was wonderful. I truly appreciate the time he spent with me explaining options.

Rating:

4.0

Thank you,!

Rating:

4.0

The Morton Grove facility was very clean, staff was polite and helpful, and the price was very reasonable and affordable

Rating:

5.0

We used a UBox to ship our belongings from Lynnwood WA to Morton Grove. Our experience with the folks at Morton Grove was amazing; they were super organized, polite, and helpful!

Rating:

1.0

General manager of facility was incredibly rude and lacking of any customer service. Defensively saying "What do you want me to do?" is not an appropriate response to a legitimate client concern.

Rating:

1.0

I stored an RV there and came back after a long trip and the lost was so full I could not fit my RV into the spot I rented. Left me in a very difficult situation.

Rating:

5.0

I was in a position where I needed to keep my things in storage longer than I had planned. Even before I retrieved them, the staff was super friendly and helpful. I would go to Morton Grove again!

Rating:

5.0

I had no problems.

Rating:

5.0

Every one I talked to was extremely friendly and helpful thank you.