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MARTHA M | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Myrtle Beach
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thanks
JEFFERY B | First ImpressionsThank you
SUSAN H | Overall ExperienceTire pressure light stayed on. I think the tire pressure sensors needs programed. Also the battery seems weak as the truck was hard to start. Other that that great truck.
BARRY OVery polite caring staff that helped me switch my unit and saved me money on moving 2 days after my payment was due on the larger unit. I've always have a pleasant experience
NICHOLAS H | Overall ExperienceThis whole experience was a total nightmare. They changed my pickup location but didn't tell me it was a 24/7 location with no staff. I arrived in an Uber to pick up the truck in a desolate industrial area. Only to find out after the Uber driver left via a note on the door that said this location is closed please go to this other location. Well I had a stand there on the phone for over an hour by myself scared. The first truck that they gave me was dirty with trash all in front of it and it did not have the equipment that I ordered in it. They switched and gave me another truck which again did not have the equipment that I had ordered in it. All this was done via phone while I stood in this empty parking lot by myself. Finally got the truck and I was told I'd have to drive to another location to get the equipment I needed. I drive to the location and they don't have all the equipment that I needed and had ordered. Finally get the truck home, have movers come and load it scheduled to leave at 6:05 a.m. the following morning we go to start the truck and it's completely dead. Had to wait through another 2-hour. For them to put a new battery in the truck. The only good part about this experience was dropping the truck off as there is actually staff there that took care of my return. I will never use this service again. I was told I would get a discount for all of the problems that happened, I haven't gotten a discount at all and I feel like I need to file a complaint against U-Haul for leaving me stranded and alone in a desolate area when I was not informed about this. Someone had called me a couple days prior and said hey can you do mind picking up your truck at a different location because this one needs to go back to where you're going to. And I said well this isn't going to change anything on my order correct and she said oh no and we'll even give you a discount for doing that and some extra mileage, but that was a lie none of that happened either. I'm going to put this all over social media I don't feel anyone should use U-Haul after what happened to me. They don't care about you they didn't care about me. Never again!
Pamela BI reserved the van 2 months in advance. When I arrived at the location the doors were locked and a sign was posted indicating the location was closing and that customers were to go to an alternate location. I had Uber ed to the location from the airport. I called the uber driver back. Only after he arrived did employees arrive and unlock the doors. They instructed me to return to a different location, further from the airport than my original planning. It seems like some advance notice of the closing location should have been possible for customers with pre-existing reservations.
AMY WFirst location I booked a van at was closed - had to switch locations - wasn’t able to complete the rental online - had to be completed in the store. New stores employee was very helpful & polite - truck inside drivers door had something spilled all over it. The new location added 2 hours to my rental that I wouldn’t have needed if original location had been available.
Ann GWould not recommend because of the location- it's behind another building, very hard to find and no street signage to help in locating it. Only way we found it was because a U-Haul truck pulled in. All that the personnel said was "you could have just left the keys", There were no keys- it was a trailer.
Peter HThank you to the staff for helping me with the move out situation. It was resolved and I really appreciate it!
Julie J | Overall ExperienceThe fuel was not near the 1/2 that was listed on my invoice. Need to do a better job of checking this or going over vehicle at the time of rental
GREGORY Lneed a call due to being over charged for gas. 864 356 0484 I have pictures
WILLIE SThis was the most horrible experience I've ever had with Uhaul or any business for that matter. I will be contacting the legal team and an attorney if they are not able to resolve it.
stephanie fAgain nothing needed to be improved
ROBERT SI did not drop off the truck, my son did.
BARBARA TAll staff was great and prompt to get me on the road!
STEPHEN Bslow customer service, needed one more person in office, truck was filthy inside and out - windows were dirty and cab smelled of smoke, they probably don't wash their trucks at all, obviously the new owner doesn't care about doing their job right, will not go there again.
ROBBIE RNo one was there to return the vehicle during listed business hours. I had to return the vehicle by the online app.
Rodney DGreat friendly staff. Extremely helpful. Many thanks
DANIEL C | First ImpressionsMy truck vibrates very hard at about 40 mph. Old truck. I ordered 50 moving blanets and when I got to the house there were none. I had to ask my moving help to go get them. This cost me more than half an hour of their time because of U-Hail’s mistake.
SUSAN HFriendly and helpful.
DAVID WGreat People!!!!!
micheal p | Overall ExperienceMy contract was for trailer was to be returned by 7:20 AM Tuesday 2/18. I dropped trailer off at the assigned (unmanned) location on Monday 2/17 before noon. In addition I requested that trailer was to be dropped off at Rehoboth Beach, DE. Apparently U-haul gets to designate drop-off location and not the customer. I was charged an addional day for returning trailer a day early. I will be glad to answer the previous questions honestly once this issue is rectified.
Jeff HNo improvement needed. The opening associate was more than helpful. Thank you!
LARRY GStaff was very helpful. No issues.
JOSE LGood sevice
YURGEN WI was given the wrong location and was driving around in circles after unloading a truck that came from out of state and so called again to get assistance again and was given another location which caused the gas to go out as I see that I was charged for fuel that I feel I should not have to pay. Very disappointed
LEOLA GThe people that I delt with were kind, polite, professional and just helpful. This was the same at both locations. Pleasure doing business with them both.
DAVID WEverything was great. Pickup was smooth and drop off was easy and quick.
BOBBY RI do not feel anything needs changed. It's very rare that a customer service person is as kind and patient as Michelle. She is a true gem and greatly appreciated.
TINA CThe truck was very dirty. There was mechanical problems the entire drive from Colorado to South Carolina. The trailer was also a problem. The lights didn't work. The safety chain was not attached to the car trailer. Because of the mechanical issues, gas cost much more than it should have taken. When Ron Knight arrived at you facility they were given a 5x5 unit when I had ordered at 10x10. All around not a good experience.
RON K | First ImpressionsThis particular storage location in Myrtle Beach on Kings Hwy is very difficult to maneuver through. 20 and 26 ft U-Haul trucks cannot fit in the lanes. I was in J13 and we had to park at the end and take out items back and forth using my pick up truck. Getting in the gate and making that left turn is very tight and we had to back out the gate each time with the 20 and 26 ft U-Haul vehicles we rented. You still have to be careful backing out because the U-Haul box trailers are right in front of the gate. I’m not sure how the rental vehicles below 20 ft are inside the gate but I definitely wouldn’t bring in a moving truck as big as the 20 ft U-Haul truck. I use U-Haul whenever I need to move something and I will still use U-Haul, I just won’t ever rent a storage from this facility again. The ups was that the storage units were very clean and customer service was excellent..
MICHAEL G | Overall ExperienceThe employees were friendly, helpful, professional. I will recommend to anyone
DAVID WThe staff was very helpful, very friendly and very knowledgeable
OWEN RCharged me for gas when truck was at 1/4 tank just like when I picked it up
Chelsey rStaff was friendly
NICHOLE TI had the U-Haul from 10-2 and before I returned it I was charged $7,700 with a receipt saything that I returned the vehicle and drove well over 20,000 miles which obviously is not possible since I still had the vechile AND not possible to drive that many miles in the amount of time I had it. They were able to refund me however I still have an impending charge on my credit card for the 7,000 which my credit card is now maxed out and I am unable to use it. Which should never have been an issue to start with
KASEY CCustomer service.....a simple Good Morning with a smile and a Thank You at the end, goes a long way. Looking land acting like you don't want to be there, leaves a negative feeling. Vehicle was great and was easy to pick up and drop off.
STEPHANIE CUnit was leaking and had some water damage. When reported the lady in the office didn’t even acknowledge the fact when mentioned.
izak v | Overall ExperienceGreat assistance!
Vince WWe had a great experience. Rental clerk was friendly, efficient, and helpful. We hired a couple of helpers through the app and they were great. We only needed two hours from start to finish. I would definitely recommend and will use for future moves. Thank you!
Judy PSweep out the trucks better. We were called 5 hrs after we turned it in to ask if we were turning it in! I have the receipt and the girl said, "oh yeah, I remember you." Hmmmm
RICHARD HOur destination was GROSHEN NY. The place that you listed for drop off was NON EXISTED. The person answered the phone did not speak English and hung up on us. The directions you give is not a uhaul place. WE WASTED AN ENTIRE DAY TRYING TO FIND IT. WE GAVE UP & DROVE IT to MIDDLETON, NY 20 MIN AWAY. OUR EXPERIENCE WAS A DAMN NIGHTMARE.
KIMBERLY SEverything was great even the service .
DEMORNIA BI used the after hours drop-off, so no one was there. This would have been so convenient except that the instructions, bar code and website were almost useless. It took forever to find the process for dropping off the trailer after hours. This REALLY needs improvement! Scanning the code should take me to the drop-off process, but instead takes me to the page to create a new rental. The Existing Rental page and one other (I forget which one) did not load at all. Blank pages. Phone signal was good. Other websites loaded just fine. Pages were reasonably quick to navigate on your site for the ones that worked. And easy after finding the right place. Safari on iPhone 14 with most recent updates.
JACK SAfter hours drop off.
SANDY KThe rear driver tire was missing the cap so I did have to fill up the tire with air a couple times while I had it. I have a picture to prove it as well. But other than that it was really easy to drive and very clean! Customer service was great!
SHELBY MTight lot. Rep not personable. Barely spoke and had earbuds in. Another customer spoke to her and she couldn’t hear. Probably could have if she took her earbuds out.
DAVID BThe staff was very helpful and patient
Cassi C | First ImpressionsGuy working there handled everything great including making my next reservation for January 8th....He was great
ANTHONY CI was never told you had changed my pickup location. Spent 45 mins sitting there trying to get help. Got to the uhaul you moved me to, and they did not have the truck I reserved! WTF?? The manager there did get me an acceptable replacement, altho they were going to upcharge me for having to take a larger truck! I argued the point and she kept price the same which is only thing that kept me from heading out the door and going elsewhere. Uhaul used to be great. Now the insides of the truck are dirty and the gas tanks are empty. Never again. Will find somewhere else, even if it's few bucks more. Last time I rented,, the truck got a flat and I had to wait for the guy to come from NC to SC to fix it. Prayed the rest of the tires held up cause all had very little tread. Uhaul has become the slums of truck rental in my opinion.
KIMBERLY VThe person on duty was extremely rude and unhelpful.
Jennifer G | Online Move InMake sure they check start and ending fuel levels before charging extra. Also the extra day charges for bringing truck on day due is ridiculous.
Daniel NWe were 7 year customes before being able to finally clean everything out as w/help after going from 2 units down to one down to a really small unit. So, we spent about $12,000+ in rent over those 7 years so, things were okay for the most part. However, we suffered tremendous loss of items & money during rain from hurricane in 2019. The weather wasn't their fault of course but the holes in in the back walls of our 2 units were. A tremendous amount of water got in the back, a lot of loss & financial loss. They moved us to 2 different units literally on higher ground. In the meantime, they rebuilt the entire row of our original units now with a high concrete pad underneath. But, we were broken in to twice in our new fence-in units. The staff was really helpful & great overall. Thank you to the staff. Jim Burlew
James b | Overall ExperienceVery helpful and respectful.
CHERYL P | First ImpressionsStaff was efficient and friendly and made pickup and drop off easy and smooth for me.
JUSTICE DService exceeded expectations. Staff had passion for going above & beyond to provide excellent level of Service. It’s important to leave a lasting favorable impression & more companies could learn from this experience. Thanks
JOSE LStaff is very helpful & knowledgeable. Service is excellent & exceeds expectations.
JOSE LVery friendly and professional
bertrand i | Overall ExperienceBoth of the women that helped me were fantastic and deserve a shout out from u haul. They are the kind of people you want representing u haul not the jerks in Nanuet NY
DOUGLAS A#1 Make sure truck isnt poopiekaka. #2 Customer service, customer service, customer service. #3 Employees should know their store address. Thanks
SCOTT LThe trucks alignment was god awful, made it hard/dangerous to drive especially with a trailer
Antonio Ggreat staff, easy in and out!
JAMES VThey called after I dropped the trailer off and added a 15.00 cleaning fee to my credit card. The stain was on the trailer floor when I picked it up in WV. I only hauled two recliners in it!
LARRY HNice secure and clean. Staff very friendly and helpful
Ronald R | Overall ExperienceThanks for all the help!
Julie J | First ImpressionsRobert was organized and easy to work with a real customer service attitude.
SAMUEL BN/a
richard s | Overall ExperienceAlso was wondering why the grand strand store is still calling my phone about the truck after I left it at you store to be returned. Please get it checked back in and call the store so they can stop calling me ty
GARY S | First ImpressionsThank you for the continued great service.
Robert H | Overall ExperienceManager and staff Was very helpful professional And caring I will recommend this U-haul facility to anyone who would need U-haul assistance. The manager. Is a very caring individual. Someone who loves her job. Thank you U Haul Team Have a Great Day
EDGAR T | First ImpressionsThank you… love U-Haul services.
Robert H | Online Move InStaff is friendly Robert is a rock star, he loves his job, and it shows Everyone works as a team I’m so impressed I’m gonna apply for a job Yes that good of an experience GO NORM Owner
Norman B | Overall ExperienceThe amount of excess equipment in the yard and storage facility made it very difficult to maneuver a truck around. When I asked if a trailer could be moved to make exiting the storage area, I was flatly told "NO"
Charles A | Overall ExperienceThe lock was not inside the storage unit and the office closed at 5 pm Sunday and we arrived at 530 pm . Had to go back the next morning for the lock
Robert k | Overall ExperienceNeeds to be 24hours and maintenance the units. As well as clean the place up and make some improvements.
Dan C | Overall ExperienceEveryone I came in contact with was extremely friendly and helpful 😀
Laurie S | First ImpressionsThe stuff I left in there was brand new
Herbert G | Overall ExperienceI had nothing but problems with the staff at the kings highway location & a lot of my property ended up damaged because of water & mold
James M | Overall ExperienceThe girl at the counter was a polite rude person. She did not give me proper instructions upon entering the gate and finding my unit because she directed me down the wrong side of the units and the truck got stuck. The staff didn't offer assistance. She acted like it was an inconvenience to redo my access key because it didn't work first time, and because she had to get me a lock that was also a free offer. We had trouble maneuvering the truck with the dolly on it so we had to take it off and hand move it in order to get the truck out. This has been my worse experience with uhaul ever. Including pickup and drop-off and the truck they gave me had roaches and yes I have pictures.
Jennifer R | First ImpressionsThe only complaint I had was problems with the roll up door.
Steve M | Overall ExperienceYour staff went above and beyond
Stephanie B | First ImpressionsReal friendly people
GENE H | First ImpressionsNice people, clean and secure, used this location for 3 years no problems.
Randell F | Overall Experience5x5 that I could barely store anything was $50 a month!! I found a much better deal with a much bigger unit for the same price! Over priced and tiny is not the way to get customers to stay! It was convenient being close to us but the money I spent out was ridiculous being on social security!! I’m not one of the rich ones who gets $1k’s monthly and to pay out that much smh I looked and found a better cheaper deal
Idris S | Overall ExperienceReview of U-Haul: Avoid at All Costs My recent experience with U-Haul was nothing short of a nightmare. The facility itself is a chaotic maze of trucks and trailers strewn about haphazardly, making access to the storage units nearly impossible. Navigating through this mess felt like solving a labyrinth puzzle rather than a straightforward visit to retrieve my belongings. The customer service was equally appalling. The individuals manning the front desk were not only unhelpful but shockingly rude. Their attitudes were abrasive and dismissive, as if inconveniencing customers was their primary goal. To make matters worse, their behavior was tainted with undertones of racism, which is completely unacceptable in any setting, let alone a professional business environment. It was evident that some of the staff members were under the influence of substances, exhibiting erratic behavior and making it clear that their focus was anywhere but on customer service. This negligence and unprofessionalism reflect poorly on U-Haul as a company and raise serious concerns about their operational standards. In conclusion, I strongly advise against using U-Haul for any storage or moving needs. The disorganized layout, coupled with the disrespectful and potentially dangerous behavior of the staff, paints a picture of a business that should not be operating. My experience was not just disappointing; it was deeply concerning
Bradley M | Overall ExperienceI would just like to let you know everything was great except I had to throw out a bunch of stuff because it got mold on it.
Christine G | Overall ExperienceEmily and the staff were cooperative and helpful. Sage was great. He was patient and professional. I am very happy that I chose this location.
bob p | First ImpressionsEmily was great to work with and was very professional and helpful. Certainly an asset to your company.
CHRISTOPHER W | Overall ExperienceGood prices. Clean units. Emily was great, Eddie also helped me.
Dan C | First ImpressionsI moved out 4/26/2024.
Steven H | Overall ExperienceI was charged 13.48 after I moved out 5 days early. Very dissatisfied about that
Jean P | Overall ExperienceEveryone is great here at this location!!
Tanna F | First ImpressionsGreat location, easy access and availability. Manager was knowledgeable, friendly, and was very helpful.
Mathew C | First Impressions/
dianna h | First ImpressionsVery helpful staff. Reasonable prices. I highly recommend this facility.
NICHOLAS H | First ImpressionsEmily was very helpful and informative. She took the time to answer all my questions and assist me in the renting process.
Marissa S | First ImpressionsTHANK YOU !
James b | First ImpressionsQuick easy and clean process.. Thank you again
richard b | Online Move InHad no problem with storage but rentals just the opposite nothing but trouble
KENNETH M | Overall ExperienceStacy was helpful and understanding ...also good that I could unload and leave the truck at the same location
latoyn t | First ImpressionsEmily and crew are great. You won't have any problems at this location.
Forrest P | Overall ExperienceEmily was extremely helpful, knowledgeable and kind
KATHI C | First ImpressionsGood location
christopher l | First ImpressionsReally helpful people.
Jeanne I | Overall ExperienceSam and Elijah emptied the truck into the storage unit efficiently and in a timely manner. Will be using them when our home is ready.
Jeanne I | First ImpressionsEmily was extremely understanding and helpful. I had multiple delays on my end but Emily was very happy to hold my reservation for me. Emily was quite friendly upon arrival and made everything easy for me. Emily even allowed me to return my equipment at her location without any hassle. If in the future I, or anyone I know, needs storage/Uhaul I will highly recommend this location. Thanks again Emily.
KENNETH G | First ImpressionsThe young woman who helped me was great!
MARISSA S | Overall ExperienceEmily was always very helpful. Overhead door on trailer was jammed and she got it open. Amazing.
Peter B | Overall ExperienceCustomer service was amazing!
ONYEL B | Overall ExperienceGood service good people. Helpful considerate clean truck.
jarerne l | Overall ExperienceVery helpfull
paul w | First ImpressionsI've used Uhaul many times over the years , and this location and staff are above all others . Highly recommend
christi a | Overall ExperienceI had stopped in a few mo this prior. They couldn't be more helpful. So friendly and well informed. Saved me from using the wrong equipment to tow car. Super easy and helpful with renting a storage unit. I absolutely give 5 plus stars to this facility as a whole and a extra 5 for the wonderful staff.
Carol D | First ImpressionsGreat staff. The place was very clean and the staff was very helpful and friendly. I will always deal with uhaul at this location for my future needs.
Kevin A | Overall ExperienceThe staff was very friendly. Problem-solving very quickly. I would Definitely come back again. Highly recommend. Thank you!
Hannah N | Overall ExperienceThe lady for helped me was very pleasant and helpful.
debbie w | First ImpressionsAccommodating and professional
KAREN H | First ImpressionsThe agent Emily was absolutely Awesome!!!!! Thanks again for all the great help.
ONYEL B | Online Move InWas able to unpack early with no delays no hassle convenient location
jarerne l | First ImpressionsI always recommend you at the drop of a hat . JRG
Joseph G | First ImpressionsI have opted out and typed “ stop” to the text messages wanting a review. Each time I’m told that I have been removed but keep getting texts wanting me to do a review. Please remove me and no more texts. Thank u
TIMOTHY W | First ImpressionsVery helpful and patient
darling L | First ImpressionsThank you
Hannah N | Online Move InHad an issue with unit and because of circumstances beyond control, wasn't able to completely remove all items. But for the most part everything went well. Ms. McCoy and Ms. Sullivan were instrumental in helping resolve the issue with the unit.
Mary J | Overall ExperienceThe worst! The roof of my building was redone in late June early July of 2022. Roofers left a gaping hole above my unit. A flooding storm came the weekend of July 4. The owner of the uhaul branch texted me with with water just pouring in my unit from the top endlessly. Told me there was a lot of loss in the building, but mine was the only one that would be covered because it was the negligence of the roofers then the owner, Marty ended up selling and left me by the wayside 30,000 of my expansion equipment for Spa and Salon was underwater and destroyed. 5 beautiful top of the line pedicure chairs, never used by me , and so much other equipment. Total loss. Technically it was the roofers, but repwest insurance is the true villain. It took forever to have the inspector come out and assess.He and another contractor for them said it would be covered. They even called right at Christmas last year and asked for proper mailing address to send my reimbursement check. Then when I enquirer after the holidays where it was. They apologized and said they made an error. It wasn’t covered. Ugh! I had no recourse and lost my complete unit. All 30k. Heartbreaking and path changing. I rented for 4 years at uhaul when I moved to Myrtle Beach to buy my business, . Creekside Salon. It was my vision to expand when the time was right. What can I say? I guess it wasn’t my path? Expensive lesson. I cannot replace that equipment. RUTHLESS. I’ll never store at uhaul again. But definitely check who the insurance is through if I have to store. How I wish that the U Haul corporation would have made this right as it completely change the path of my life as a single female business owner. All the money through the years that I spent on securing my precious equipment, all for naught. Shameful.
Tamatha P | Overall ExperienceWhile the service representative was friendly, I wish he would have ended his personal phone call as I was renting the storage unit. I was never sure if he was talking to me or the person on the other end of the phone. His focus should have been on me at that time.
Sandra F | First ImpressionsBasic nothing more garage door was stuck hard to lift entrance was at a weird angle hard to drive around due to the layout the service was friendly I wouldn't rent there again just due to the layout of the whole storage unit
Scott O | Overall Experiencethank you.
stephen m | First ImpressionsSo not only did I rent a 10 ft truck I also left extra room storage on that miserable hwy 501 traffic and signed up for a unit also because of short term memory issues I've already forgotten the General Managers a young lady very pretty polite and professional and easily one of the most efficient employees of any company I've Ever dealt with! She's a total superstar! Thx again UHAUL sincerely David moody customer for life!
David M | First ImpressionsStaff was friendly and very professional , especially the General Manager Emily Sullivan.
PETER F | Overall ExperienceGreat staff
Kevin A | First ImpressionsI have rented a storage unit for 5 yrs and never had a bad experience. Emily has been very helpful and very pleasant to work with. I will definitely keep them in mind if I ever have to move or need a truck in the near future!
Richard S | Overall ExperienceEmployees were very helpful and friendly
Shane K | First ImpressionsDid everything possible to make it easy and convenient to get a unit and move in.
Loren C | First ImpressionsThe best UHaul outlet that I have ever used and I would recommend that you send some of your other managers to this location and see how well this is run and enjoy your job like this Manager and staff. Keep up the excellent work we appreciate you
Ronald C | First ImpressionsEmily was always very helpful and courteous. Very satisfied dealing with U-Haul.
Randy D | Overall ExperienceI Will never use or recommend this location to anyone in fact I've told them all how my account was compromised I had to get new bank cards for my accounts I was over charged for trucks I never rented and the storage that was suppose to be first month free I was charged $150 for my first month the manager Martin that put me in the system for trucks I didn't rent but got charged for was fired or left so no one could help me I had to pay all these fees because my account was blocked and I could not rent so after I paid they let me rent one more time before blocking me again I was charged for two uhaul container that were too small and I could not use but are still on my property for 2 weeks that they been saying they'll be out to get them no one's got them so I'm not responsible I no longer own 975 Gale Ave Conway SC 29525 so Uhaul may want to go get their equipment. I filed a report against this location owned by Bumper to Bumper Conway SC. I'm waiting on a response. Denis is The only employee at this location that's worth anything I can't wait to see him working for USPS.
Micheal M | Overall ExperienceCheck in was done online with lock in unit with no need to go to office. I appreciated that. Also check out was fast and smooth with no issues at all. Great place to store things.
Leroy Y | Overall ExperienceThe manager was very very helpful and very nice. He went way out of his way to help me. Thank you very much 😊
LAWRENCE H | Overall ExperienceMartin was very knowledgeable and helpful
Joseph & | First ImpressionsMartin Ertl was always helpful and knowledgeable. Highly recommend him to anyone moving to the area for storage.
Rodger C | Overall ExperienceThe manager guy there was great
JENNIFER M | Overall ExperienceMost perfect. Would use again if needed. Have no complaints at all.
Evelyn F | Overall ExperienceStaff at location can rarely be reached always redirecting to call center that can wait for up to 1hour hold time. It's ridiculous. Not enough staff. Management on more than one occurrence has made up their own rules regarding access to my storage. First claimed due to my late payments of which I paid the $$ penalty written in contract then was told later that was because I violated some rule when I went under the gate and forced to do face to face childish check-ins at office every time I need access to my unit. When threatened to evict me after seen going under entrance gate to access unit area but in face I was trying to get OUT if area TRAPPED due to faulty non working gate or gate code. This happened twice in the 3+ years iv been renting and the first of which was under previous management in a storm with lightening , gate wouldn't open and serious FLOODING MADE ME FEAR FOR MY SAFETY. I HAD NO OTHER RECOURSE but still CURRENT management would not listen to my explanation regarding first incident or second and would not review the tape for proof I was trapped yet again within the unit area because the gate would not open and my yells for help were not heard or simply ignored. I was still restricted from accessing my unit except during certain times and with check in at office each time. Bad Flooding is always happening since iv rented there beginning before current management. I did not feel my property was safe from possible water damage but am older and had no other place available nor the assistance to move. Tried to resolve dispute and possibly now that yet another flooding has occurred with damages to multiple units and management experienced the failed gate personally maybe things will change or I will be forced to move due to harrassment. I don't feel I was treated fairly but so not know if others experienced problems or not. Need more staff and upgraded units.
LAURA S | Overall ExperienceMarty and team were great, someone always around to help and we never had an issue. Definitely getting recommended to everyone I know.
Tyler B | Overall ExperienceMartin was always there to help with any questions and made the process of renting vehicles and a storage unit very easy. A+
Joseph S | Overall ExperienceMartin is such a wonderful guy. Very helpful from the very fist meeting a year ago when I moved to town. Now that I emptied my storage he still was right on top of doing my closing out the unit. Thank You Martin absolute joy 🥰
joni h | Overall ExperienceWe the storage I didn’t have any problem but with the rent of the truck was terrible I’m so disappointed, first of all we have to wait around two hours and a half to got the truck. I have a reservation at 12:00 (#94102025)!and we weren’t able to have the truck because it wasn’t on the place that was supposed we picked it up. I have to visit 3 places more to finally got one. The woman that helps us on 2687 beaver run blvd was so kind, I don’t have complaints about her. But I returned the truck this morning and before I arrived the place I put $20 dollars of gas and the measure was between 3/8 and 1/2, closed to 1/2. I asked the guy who check the truck to check the gas in front on me, and I asked him: it’s ok??? He said: yes it’s. So I don’t understand why you charge me with 37 dollars and said that the gas was on 1/4. It’s not true!!!
PATRICIA M | Overall ExperienceMartin was great. Very helpful, friendly, and professional!
Tim Z | First ImpressionsJust thank you for ev
IRA B | Overall ExperienceVery helpful !
Thomas D | First ImpressionsMy unit leaks - many boxes were soaked & had to be thrown out. They had to replace themain steel beam which was badly corroded. The roll up doors are hard to open. I used rent a crate for my daughter's move to TX & that went well
Eugenie B | First ImpressionsThe U-Haul clerk was courteous and very professional and would like to compliment her. Thank you for your cooperation.
Curtis T | Online Move InThe Manager & his staff (Emily) were very professional & willing to answer our questions with accuracy. We had a unique problem deciding what to do with our Granddaughter's college stuff for a month and UHaul was our right answer. Thank you.
Donna B | Overall ExperienceMartin provided us with excellent customer service.
DOUGLAS G | Overall ExperienceEmily Sullivan was rude. I forgot my idea but had a electronic copy . She said that she could not take that- ok. When I asked if she could check with her manager she stated “he will tell u the same thing” and huffed as she walked away. Not necessary. Before leaving to get it I asked if she could check her system as we have rented a trailer and storage unit on and off for the past 5 years and she rolled her eyes. Again not necessary.
NICOLE H | Overall ExperienceMarty was very helpful.
Sherry H | Overall ExperienceI moved to a new state and they made me feel welcome. A great example of how customer service should. I hope all the people in this town are as nice as them.
Donna F | First ImpressionsMartin was both professional and extremely helpful in all stages of the storing process.
Isaac G | Overall ExperienceVery helpful, when we had some problems with the lock & gate, the Manager responded immediately. Emily at the desk was friendly & knowledgeable. Good place.
Donna B | First ImpressionsVery friendly and helpful staff! Love this place!
nicholas m | Overall ExperienceIt's a storage unit.. nothing special but everything it is supposed to be! 👍
Jim H | Overall Experiencei needed assistance and all options were fully discussed and a good one was accepted. people there were great.
Richard H | Overall ExperienceVery nice staff clean and safe!
Timothy B | First ImpressionsI/we cannot say enough about the manager and Emily at this location!!! They worked with us beyond our expectations! I would give them 10 stars if I could!!!
April R | Overall ExperienceThe staff was very helpful and knowledgeable about their storage location.
Rhonda M | First ImpressionsJohn checked us in and was an absolute delight! Great customer service and friendly staff
nicholas m | First ImpressionsMarty is the best...truly.
Jacob W | Overall ExperienceThis was convenient and close to my home. I would use it again 8f I needed storage in the future
Patricia C | Overall ExperienceFriendly and helpful I recommend others in near future
LUCIANO M | First ImpressionsConvenient, clean,and we'll maintained. Martin and rest of staff are AWESOME.
Drew l | Overall ExperienceMy last name is spelled wrong it is Kerns.
Tracie K | First ImpressionsThe lady helping us I think her name was Emily was so pleasant to work with
Brandon B | Online Move InThe manager of this location Marty, is outstanding! He goes above and beyond to make his clients happy! He will know all of them by name. Just Fabulous.
JASON A | First ImpressionsMarty, was more than Spectacular. The other young lady at the front was also GREAT. Best UHAUL experience I've ever had. They were both knowledgeable, friendly and informative.
Drew l | First ImpressionsGreat staff, keep up the good work.
Tyrone H | Overall ExperienceObtaining a storage unit at Uhaul was quick and easy.
David I | First ImpressionsGreat place, busy!
Patrick R | First ImpressionsThe most friendliest and professional group of people I have ever met especially Martin he made everything perfect The whole experience has been wonderful the men that unloaded the truck in the storage were also very professional and friendly 10 stars for everybody
Rondal L | First ImpressionsThe manager os fantastic.
Lori H | Overall Experience⁷⁰
Claudia W | First ImpressionsVery fast and easy. Staff is great location is awesome and accessibility is on point.
Tyler B | First ImpressionsThe service for uhaul assignment was horrible. TrWe had to drive 2 1/2 hours to and from to get the truck. The place we picked the truck up was very nice and we dropped off was very nice. What upset us was the arrangements that were made for us to get the truck.
Sherry H | First ImpressionsOmg!!! Where do I begin. Martin I started out being a customer I now consider you my friend.. I can't tell you how pleased I am with your Customer Service and your willingness to help me at any given time. You made sure I was taken care of and happy every step of the way and for that my friend I thank you!! I will miss you! Dawn S xoxo
Dawn S | Overall ExperienceThey were very friendly And helpful.
Richard N | Overall ExperienceMartin provided excellent customer service!
DOUGLAS G | First ImpressionsMr. Martin was super. He explained everything and was very helpful. Felt like talking to a friend. Thank you very much!!!
Sandy S | First ImpressionsGreat place to rent a storage
JUSTIN M | Overall ExperienceMartin Erti goes above and beyond for his customers. He needs a raise or promotion. He definitely is an asset to uhaul.
Michael M | Overall ExperienceMartin was very professional .
Thomas H | First ImpressionsGood service
HERMAN J | Overall ExperienceThe manger here in myrtle was very nice to move me cause the one i picked was to small
michelle k | First ImpressionsStaff and management were extremely helpful, courteous and professional.
Ken P | First ImpressionsMartin went above and beyond
Anthony I | Overall ExperienceHad my car stored at UHAUL and was stuck. Attempted to obtain info about person responsible for striking my car (hit&run) and UHaul refuses to comply w/my request. They have footage and an incident report and state I am unable to obtain due to HIPPA (BS)
Jose R | Overall ExperienceMartin went above and beyond the norm.
Anthony I | First ImpressionsJoe was great to work and very knowledgeable.
jim s | Overall ExperienceGreat customer attitudes.
Jose R | First Impressionsthe manager is excellent and took care of all my needs
Trevor F | First Impressionsno problems staff excellent
PETER J | Overall ExperienceA great place to store your stuff
Danny N | Overall ExperienceThe place is very clean and Martin was extremely friendly who helped me there. Good positive attitude and a pleasure to have.
SHEENA H | First ImpressionsFound a dead rat among my things. Made me decide to move them. Manager was accommodating though..
Terita G | Overall ExperienceEverything was superb until I get to the access gate that did not work.
HERMAN J | First ImpressionsManager and employee were helpful and friendly and made the process simple. thanks. rob jones
Robert J | Overall ExperienceI would like to express that the staff at this location was very helpful and friendly. They made my move in upon me relocating from Florida smooth and easy. I especially would like to thank Mr. Martin for being a very big help in meeting my storage and drop off needs. I would recommend this location anytime.
SHARLENE W | First ImpressionsThey were so sweet and accommodating. I would recommend coming here. And I will come here for all of my moving needs.
Sarah W | First ImpressionsFacility Manager/Martin went above and beyond to help me-after another storage facility had allowed my lock to be cut and belongings to be put in my unit the night before I was moving from 300 miles away. Martin assisted with getting me setup rapidly and with a much safer/better unit anyway. Recommend.
John V | Overall ExperienceThe General Manager Martin was super helpful and friendly. He went out of his way to find me a larger storage unit that did not show available on U-Haul's website. He also was able to arrange for me to leave the truck at his location instead of the location that I had to selection online. Great manager!
John M | First ImpressionsStaff was friendly and very helpful with my needs
Jeffrey S | First ImpressionsThe entire staff at The Kings Hwy location were ALWAYS helpful, courteous, and went out of their way to help. Extremely professional and should be an example to other types of businesses . Keep up the good work !
mike g | Overall ExperienceThe staff was awesome! Friendly and very attentive to all of our needs. I would recommend this location if you need storage in Myrtle Beach area.
Sandra T | First Impressionsthank you so much everything went smooth and perfe t
KRISTINA E | First ImpressionsThe staff was very accommodating. I recommend this facility to anyone that’s looking for a storage place within the area.
AQUILES G | Overall ExperienceMartian the manager was exceptional. He is a very understanding and helpful man. If I ever do more with this company I only want to deal with him. He is an accent to this company.
tracy s | First ImpressionsWas nice of Uhaul to offer one month of free storage.
Brian K | Overall ExperienceNot wasting my comments here. So bad, I’ve written a letter to the corporate headquarters.
SHAWN M | First ImpressionsA lot of humidity and moisture was inside and my boxes fell apart when unloading them.
Barbara G | Overall ExperienceStorage unit had live rats inside when we attempted to store our belongings. We needed to keep the truck an extra two days I order to find appropriate accommodations.
Tracy L | Overall ExperienceExcellent customer service and cleanliness. Only complaint would be that the storage facilities are so close together that it is very hard to pull a truck in and out.
Justin S | First ImpressionsThe staff was excellent and I would highly recommend this facility.
Wayne R | Overall ExperienceI reserved a spot here for my rv and upon trying to park it in the designated area it would not make the turn coming in or throughout the facility
Carol C | Overall ExperienceThe RV/trailer/auto storage area is very small and difficult to maneuver to park. The staff was very friendly and helpful. The price was very reasonable.
Jeremy J | Overall ExperienceAisles are too tight for the trucks.
Danieal P | Overall ExperienceHours were OK but would have liked earlier and later access without having to pay extra.
DONALD A | Overall ExperienceThe location in South Myrtle Beach is always my go to. Yeah he guys are friendly and always willing to help.
Doris R | First ImpressionsI did not catch the name of the employee but he was just AWESOME! So professional and personable. VERY helpful and I truly appreciated his amazing customer service!
Donna L | First ImpressionsPrices are a little high compared to other nearby storage facilities.
Paul B | First ImpressionsWe had no problems. Joe was extremely helpful each time I talked to him.
VICTOR P | Overall Experiencecomplaint is the trailer I rented to haul my car had very bald tires on the drivers side on the trailer. Nobody should be given this kind of rental vehicles with very bald tires and expect the customer to drive 700+ miles. The response I got when I notified the Uhaul employee was “ oh it’ll probably be okay “. This to me was a serious infraction and I am going to further investigate this issue. These kind of things change many lives and even kills people. I’m an older gentleman and I have experienced what a bald tire can do. Can be very serious situations arise from being ignorant and ignoring an obvious problem. The good news is ; we made it to our destination and grateful that nothing happened. Could have been a whole other outcome. I suggest employee training on tire maintenance and tread tolerations. In rhis case there was no tolerence measureable. These 2 tires had no visable tread on one side of the trailer. Suffice it to say, I will never use Uhaul again. ... sincerely, J. Reid
James R | First ImpressionsThe card I have to get in gate does not work. Had to be let I. Then when I was ready to leave could not get. Had yo call office twice to get someone to let me out!! Not happy with these cards!!!!
larry H | First ImpressionsMichael in.Mrtlye Beach was so very helpful and patient with me.
Kirk Y | First ImpressionsMy Uhaul experience was great. I needed a bigger storage unit to accommodate my 3 wheeler and stuff the employees helped me out. Even walking over to the unit to make sure.
Kathleen L | First ImpressionsGreat
Timothy A | Overall ExperienceFriendly employees...
Will P | Overall ExperienceStaff and facility exceeded our expectations
Jennifer K | Overall ExperienceGood experience !
Russell D | First ImpressionsThese guys were helpful.
Scott M | Overall ExperienceHappy with employee and security of my storage. Thank.
Dee C | Overall ExperienceThese guys are rock stars !!!! Great costumer service.
carlos b | First ImpressionsGood customer
tom w | Overall ExperiencePeople were really nice
bob g | First ImpressionsThe staff was great, always polite and helpful. I totally recommend this location.
Maravillas L | Overall ExperiencePrompt in resolving issue to my satisfaction
Mark o | First ImpressionsStaff was great
CLAUDE H | Overall ExperienceFacility is well run. Staff very helpful.
ROBERT G | Overall ExperienceFriendly and very helpful. Thank you!!
Timothy A | First ImpressionsJoseph Griscti the General Manager was extremely helpful and was very knowledgeable with all areas of my U-Box delivery arrival and then utilizing a storage unit to keep things safe until it was empty
JAMES m | Overall ExperienceVery efficient and fast service.
joyce d | First ImpressionsIf we need moving service again we will contact U-haul.
Dorothy F | Overall ExperienceNo issues good service
Curtiss M | Overall ExperienceThe guy on site was always available.
Valerie A | Overall ExperienceThe manager on duty did an excellent job!
Connie H | Overall ExperienceStaff exceeded my expectations. Very friendly and helpful! Will always use them in the future!
terry h | First ImpressionsThe staff was very helpful and the facility worked very well for what I needed. The access hours were very convenient.
Michael W | Overall ExperienceWe used the storage unit for over 10 years and were very satisfied with the service.
SHAWN R | Overall Experiencethat I originally ordered over the phone was too small. the young men showed me 2 others that were available. He immediately called his boss and gave me the one that I needed it. I’m Very please 😍
Dee C | First ImpressionsThe staff at facility is a joke. Hasn’t been the same since previous Manager: James is gone. They need to learn better customer service and how to treat loyal paying customers and not loose business.
tim m | Overall ExperienceWe had a uhaul trailer from one location and storage at another it would have been nice if we could have left the trailer at the storage place.
NICOLE H | First ImpressionsI would use this again if needed...
johnny c | Overall ExperienceRep was very helpful.
Paul L | First ImpressionsThe people at the facility we're great. U Haul is garbage and screwed up our reservations 3 times, plus overcharged for the equipment. Tried to straighten out the over charges at 800-go-uhaul, nope
sam s | Overall ExperienceThe aisles are really difficult to maneuver in for anything larger than a mini cooper. I did have a unit on the end of an aisle which made it possible for me but wow..... those rows are tight!
adam J | Overall ExperienceThank you
W G | Overall ExperienceI will use this facility again.
ElBERT C | Overall ExperienceThe worker at this place was the nicest person
Michelle R | First ImpressionsThank you
W G | First ImpressionsJoseph gas been nothing but helpful and courteous. The managers went above and beyond to assist and please my request. I was blessed to have them.
alexandra g | Overall ExperienceKrysten is amazing and so helpful! She truly goes above and beyond and was the bright spot in our day! This location is lucky to have a manager like her!
KRISTEL V | First ImpressionsI could not recommend the dislocation more highly. Kristen the manager was exceptional. I will recommend this location to anybody that asks proudly
brian g | Overall ExperienceEveryone at uhaul was amazing. Picked up from Louann in Murrells Inlet and she helped us out so much, I really appreciate her. Drop off to Melinda in Conway was smooth and easy as well. Good price.
Doris R | Overall Experiencevery friendly people that are very helpful. Like some of the newness in building and shape they are in. I had a building there for ten years or more and can see changes in way they run it. Liked it
JERRY R | First ImpressionsNice people, satisfactory experience
Roger N | Overall ExperienceAll the staff were fabulous.
SHELLEY C | Overall ExperienceThe guy that hooked up my trailor did so in the dark. I offered the phone flash light. He said he didnt need it, he was a novice! The trailor came out of the hitch. He missed the hole with the pin!!!
Donna P | Overall ExperienceAlready have given my neighbor all the information to the Myrtle Beach location. They are moving here for good in about 6 months. We told our neighbor to make sure to ask for Krysten Kellerman.
francis w | Overall ExperienceTHE BEST OF THE BEST. IT'S BEEN AND HONOR OVER THE YEARS WORKING WITH UHAUL. THANK YOU
GRADY A | Overall ExperiencePeople working in Myrtle Beach were very helpful.
Lizbeth W | Overall ExperienceGreat service with excellent knowledge and sincere people interaction!
CLAUDE H | First ImpressionsWell maintained ,update to date security and reasonably priced.
ROBERT G | First ImpressionsVery friendly staff, excellent service A1 facility
Michael P | Overall Experiencevery helpful Thank you!
Colleen B | Overall ExperienceThe people at the location was great
Tamela G | Overall ExperiencePeople were friendly and helpful. Watch out with those tow motors.
James T | Overall ExperienceI will do business again..
richard b | Overall ExperienceGood
Del S | Overall ExperienceStaff was always very helpful and polite. Facility was clean and properly well maintained.
nancy m | Overall ExperienceI have been a client for over ten years and have always been treated very well. The convenience of my storage unit was perfect for me. I have no negatives about the service I have always received!
LYNN M | Overall ExperienceSales lady was very helpful with our transtion from VA
cleveland t | ReservationThe delivery staff (Jesse) was the best and we couldn't have asked for someone else that so so helpful with our delivery as she was. We had the best customer service with Jesse. 1000% satisfied!!
James W | Overall ExperienceEverything ok
louise c | ReservationI felt like family from day one moved down from Maryland 3yrs. ago and from phone conversations to office visits service was superb. Thank U
ANINTA B | Overall ExperienceCustomer Service was first class on both ends of my move. I had some issues at my final destination related to Hurricane Florence. Joseph was very helpful in helping me resolving my issues. Kudos!
Joe H | ReservationEveryone at this location is Professional, Helpful and Friendly. They made my moving experience a lot easier. I would recommend them for all of your storage and moving needs.
ed v | Overall ExperienceAlways Great Sevice
FRANCES P | Overall ExperienceExcelent service
Margret M | ReservationVery nice and helpfull i recommend them
michael b | ReservationNo problems what so ever. Very friendly
Chris Z | Overall ExperienceThis U-Haul office is great. James Hart and his crew were very helpful.
floyd d | Overall ExperienceI used them for u-box and the customer service for delivering it was terrible.
Peter P | Overall ExperienceGreat staff and good location.
john h | Overall ExperienceGreat experience.
Tim C | Overall ExperienceExcellent !!!
Charlene T | Overall ExperienceA very good facility
Nancy E | Overall ExperienceHad no issues with storage
Elenor m | Overall Experience