The gentlemen that checked me in for .y storage unit was attentive, helpful and very professional.
Stacey M | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of N Manchester
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was great. Did not interact with office staff. Office closed. Facility is very well maintained secure and easily accessible.
kimberly k | Overall ExperienceSpencer and Jason were awesome! Very helpful and accommodating.
Dorothy M | First ImpressionsStaff at this facility were always available, friendly, and helpful. When I experienced technical difficulties they were immediately able to fix the issue for me. I would recommend this location to friends and family.
Jillian E | Overall ExperienceGreat service and great staff!
ZACHERY B | First ImpressionsI always received the the very finest quality service at UHaul on Hooksett Rd, Manchester NH.
Craig M | Overall ExperienceMy reason for the below average score is 1. We moved out of our storage unit this past Sunday we did let them know in the office yet they were still trying to charge us for another month and tried to charge the card every single day. We are lucky we didn’t have no money on that card. 2. When we were moving out of the storage unit we realized that there was a leak from the unit above and it completely ruin my new mattress and was told a manager would call me the next day. No one ever called but they did call to tell me my card was declining even though they shouldn’t have been charging me. Told her we moved out and they were still trying to charge she said she would make sure they didn’t try to charge again but guess what that same night they tried to charge again. When I asked the woman why a manager never called about the mattress she said I will have them call you. And guess what? A week later and still haven’t heard from a manager about my mattress. I am a hotel manager and would never make a guest wait this long for a call back. This is so unacceptable and someone definitely needs to speak to this manager
Jessica M | Overall ExperienceStaff at hooksett rd location manchester nh very helpful and professional
Kathleen M | Overall ExperienceJesse was extremely helpful and professional
Christopher P | Overall ExperienceI was quite disappointed in the size of the storage unit (very small) for the price. It wasn’t going to work for us so I canceled the storage space and only had it for two days…. But charged the entire amount. The first day we couldn’t even access the space because our cards hadn’t worked. Very frustrating and very disappointing. Felt like I was taken advantage of in a time of crisis. Thanks for nothing….
Jennifer S | Overall ExperienceRobert was great to work with. Very knowledgeable, friendly, helpful. Thank you!
JEFFREY K | First ImpressionsJose, Kenny & Riley are life savers!! Jose saw me slowly emptying my 5x5 storage unit & offered help. In 30 minutes, they cleared it out & neatly loaded the van. I offered to pay & they did not charge me. I was thrilled. I’m extremely impressed with U-Haul & these exceptional employees!
Denise B | Overall ExperienceRiley was great
Edward C | First ImpressionsMade my storage and moving process a lot easier than it could have went. I also am happy to say I ended up lucking out and got a 5x10 unit for free month because I rented a uhaul truck and got a deal with renting a unit. I only needed the unit for a few weeks so it worked out perfect and the employees were all very helpful and knowledgeable about their jobs. The closing of the unit went smooth and I am very happy.
Andrew H | Overall ExperienceJose helped me with my storage unit and was very kind and polite. The staff all seemed to be friendly and helpful. There was a miscommunication with my truck rental and had to be returned sooner than I thought and was behind with my move, but Jose helped me make my frustrating move a little smoother and was able to let me finish with what I was moving which was helpful. I would recommend them to anyone for storage or uhaul rentals.
Andrew H | First ImpressionsThis facility is spectacular and so well maintained. Great staff very knowledgeable! Riley and Rob were so helpful with getting my truck and storage closed out. They went above and beyond to help me with whatever I needed. I will be recommending this location to everyone!
Gage P | Overall ExperienceA well tuned company!! Very friendly and professional!!
gary c | First ImpressionsNo elevator and the garage doors locked before I could get my stuff unloaded. If I had known it was second floor and no elevator I would not have leased this space
Robin L | First ImpressionsVery convenient and secure.
Janet H | Overall ExperienceA great facility with friendly people. Only leaving because I’m moving away.
TODD P | Overall ExperienceAlthough a little expensive otherwise no complaints
AUDREY P | Overall ExperienceRichard was extremely pleasant and helpful. He was very pleasant to deal with!
Cheryl M | First ImpressionsJose was great. Very helpful and helped with getting storage unit set up and carried moving supplies to the car for me. Great experience!
Scott L | First ImpressionsVery polite and accommodating
AUDREY P | First ImpressionsGreat customer service. Clean.
Joel R | First ImpressionsRichard had an incredible personality and awesome customer service. 10/10 stars. 😎💯
kevin m | First ImpressionsRichard, the manager at the store was extremely helpful during our move and storage needs. He pointed us to all the supply needs we had and even helps us bring it all to our car. Thanks Richard.
yvon G | Overall ExperienceWonderful experience!
cathy n | First ImpressionsThanks Rich! You and your entire staff were excellent! I’ll be back again.Bought a condo in Merrimack so it’s a bit to far but will be expanding my small business and will definitely be using u again.
David B | Overall ExperienceThey were all polite and helpful.
David B | First ImpressionsFantastic, friendly people in FL and NH. It was so easy to pack up the U-Haul box in FL, and unpack it a week later in NH. The total cost was HALF of the quote from Upack. Highly recommend U-Haul box!
Paul S | Overall ExperienceThe management and staff are very helpful
Michael D | Overall ExperienceIt was not easy to get a hold of the office over the phone.
ANDREW M | Overall ExperienceGreat facility
robert b | Overall ExperienceThis storage location goes above and beyond to make their customers comfortable and confident in their product!!! Derick and his crew get a hats off to a clean, secure and dry storage, thank you guys!
BRIAN N | Overall ExperienceIt was a given that my possessions were stored safely and I had ready access to them; I never lost peace of mind because of it. Having the flatbed carts and large door was also extremely helpful.
Anne S | Overall Experience