Thank you!
PAUL ECustomer Reviews for U-Haul Moving & Storage of N Richland Hills
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location has a great staff love it over here.
PAMALA C | First ImpressionsEasy pickup. Very accommodating.
BENJAMIN BInside and outside of trailer was dirty.
DOUGLAS BEverything was great!
BROOKE MThe person that checked in my trailer did not speak to me, only a grunt. Not impressed
James FStaff was friendly and efficient. Rented truck EL 1044D (17ft truck) needs maintenance. The passenger-side mirror assembly is broken, mirror wouldn't stay in place. This was a MAJOR SAFETY ISSUE while driving, especially on the highway (completely blind on the right side of the vehicle). The automatic transmission gear transitions were inconsistent while accelerating; for example, the truck would stay in 2nd gear at a far higher RPM than what it should have been, and the only way to get the truck to properly shift was to momentarily let off the accelerator completely. In addition to being a serious safety issue, especially at highway speeds, this also reduced fuel efficiency which burned excess fuel and increased my renter cost. TRUCK EL 1044D SHOULD NOT BE ON THE ROAD UNTIL THESE ISSUES ARE ADDRESSED.
BRYAN LThis location is always great! Website could be improved to discretely allow reservations of trailers with drop down ramp.
THOMAS REverybody was helpful and seemed to enjoy working.
TERRANCE MQuick. Not much interaction required for a trailer drop off.
HAROLD BWe have rented from this location several times and have not had any issues. Everyone has been helpful and courteous. The only improvement I have is regarding return of a tow-behind unit. I typically rent the enclosed, double-axle units and they will not stay in position in the return area when unhooking from my truck. I park it next to the return area because the grade is less, and I also chock the wheels. I may be doing it incorrectly, but I don't see a way to lock the trailer wheels before unhooking it from my truck. I'd suggest that you advise customers of this when picking up the unit, or confirm how to lock the trailer wheels, to avoid any roll away incidents. I have no reservations about renting from this location. It is my go-to location when I need a unit in town.
JEREMY TEverything is dirty.
DOUGLAS BGreat staff very helpful
Raymond G | First ImpressionsRented a vehicle transport trailer hydraulic brakes failed out of town and I was unable to use the trailer, called u haul they sent a service technician to inspect trailer and found leaking hydraulic system and bad trailer wiring. Uhaul was contacted and would not send replacement trailer and I was told to leave trailer there for pick up. I was out 80.00 in fuel cost and 5 hours waiting! did not get to use trailer and had to drive back home to rent again a trailer from U HAUL but did not get full refund of first rental and NO compensation for my fuel loss or time! but if customers do not refuel U HAUL vehicles upon return they are charged double the normal fuel cost! You just lost a great customer, Thankful for social media U haul just lost many customers
JIMMY BAlways the best Uhaul location. I have recommended this location to everyone I hear needs these type services. Andrew, Jaron, and now Ulysses are great agents of this location.
Mark CI have used this location multiple times and am always pleased with the service. The only issue with my last rental, was that there was a hole in the roof of the truck and it was pouring rain, so several of my personal items were ruined. Because I was unaware of the hole and I had the truck loaded full, and then it started raining. It would have been nice to know in advance so I could have protected my things. But nothing was even done about it when I returned the truck.
Taylor MThe bulb on the turn signal of the trailer was out even though the associate said it was working.
Brett DNot much room to improve … 5 stars for efficiency, helpfulness, ease of access, condition of the trailer,.
NEIL AThe U-Haul leaked and my mattress, box spring and boxes got wet. The response when dropping it off was that it happens, they’re old.
JAMIE MVery nice new lady in the office that was pleasant, smiled, was friendly, clean, and acted very professionally.
DOUGLAS BPerfect customer service. Always dependable and great personnel.
Mark CLower prices only. Staff is very good!
MICHAEL MQuick pick up and quick drop off. Very friendly employees.
Paul BI ordered a 17/8 ball they put on 2 inch.
Andrea HTrailer I reserved did not have a ramp and so I had to get up charged to another model. That model had a wavy floor that made it difficult to roll items onto it. Location was good, but product is the issue.
JACQUES AFriendly, people , good location…
JEFFERY BI have rented trailers here many times. The staff is always friendly and efficient
STEVEN GI had a good experience and they opened the doors a few minutes early to get customers in who were waiting outside. I was in and out with my trailer hooked up in 15 minutes.
MARTIN Jgood
JIMMY BTrailers should have a jack so you can detach and reattach it.
MALCOLM WHave friendly employees. Two good ones there. Dirty equipment. Tire blew out on me.
DOUGLAS BEXCELLENT SERVICE. GOOD TRUCK. FABULOUS EMPLOYEES 100000/10
SAHIL AEveryone was very helpful and professional. Well organized and amazing teamwork
DEVONTE WVery small lot compared to the virtually unused uhaul storage lot right across the street.
Michael SCourteous efficient and helpful
DELWYN LTrae and his staff are excellent. They know their products and storages. And give great customer service . 10... top
FOSTER M | First ImpressionsWas told the gas was barley below where it was picked up at guy said he hardly caught it. Still charged an additional $44. 20 dollar truck turned into well over $100.
JOSHUA DThe cab of the truck had a bit of a bad odor coming out of the AC vent on the passenger side. Other than that, everything was in tiptop condition and the service was outstanding.
JAMES CMy only concern is that this company overcharges on everything….Ive only had the vehicle for one day and was charged way too much money for a rental.. not even traveling state to state… I’m staying within Texas… this company I’m sure makes millions off of people and isn’t hurting for money like other.., I’ve spent thousands with this company just to get shit on
JACOB DNice people there.
YIBING XThe check-in was quick and easy. Very friendly agent who was very helpful.
RONALD Mjust keep doing what you are doing, very friendly establishment!
MARK SThe personnel were professional and courteous and explained the details of renting your truck. I truly appreciated my experience with UHaul.
DEBORAH AThis is my local story. I love coming here because the friendly service they have always professional always nice units are clean and they always go over the extra mile to make sure that you happy on what you’re renting. Also they’re really quick when you ask for propane that is always a plus.
JOSE VI would recommend to a friend, BUT I would be clear it is an expensive storage option if you expect to be there awhile, and U-Haul provides no benefit to a long-term, loyal customer.
BRUCE R | Overall Experiencethey were fast and friendly! In and out quick.
MALLORY WThis particular rental truck was dirty and smelled like a wet dog inside the cab. It was so bad that I made an extra stop at a grocery store shortly after driving away from the rental location so that I could buy some wipes and an air freshener. It wasn't obvious to see, but the dashboard and instrument panel had not been wiped down in a while and they had a layer of grime on them. The driver's seatbelt was also really dirty. I wiped it down with multiple wipes and each time the wipes would turn brown from the dirt they were collecting. It's not the end of the world, but it was gross. Other than that, my experience with this location has been very positive.
ALICIA BVery easy rental. No changes needed.
MARK FEmployees were helpful and friendly.
MICHAEL AI’ve been a customer at this location for several years. The dock access is not acceptable. When I need to access the dock with my trailer I always have to go to the office and have someone move vehicles and often their personal vehicles.
william o | Overall ExperienceNice people Friendly and welcoming Quick service
NICK AMy things were damaged with water or some type of liquid. It had rats in the storage unit and they destroyed the other half of my stuff that wasn’t ruined with water. Will never use a U-Haul storage unit again and I will warn anybody else not to also.
Dalynne G | Overall ExperienceThe only issue I have is that there is not 24 hour access. The facility is EXTREMELY secure and there are cameras everywhere. No reason I can think of to restrict the hours at which I can access my unit.
Mike W | Overall ExperienceThe movers were exceptional 👌
ALPHONSO P | First ImpressionsTrey and Shawn are top notch! I will recommend anyone to this location and I look forward to working with them I the future.
rhonda h | Overall ExperienceThe staff was exceptional.
Camilla P | Overall ExperienceThe staff was great, very customer service oriented. Best of any uhaul I've ever dealt with.
Camilla P | First ImpressionsVery helpful And kind
Cynthia H | Overall ExperienceShawn was very helpful, he gave all the details & made the transaction smoothly. He was courteous, professional & friendly. He is an asst to your company!
Gloria F | First ImpressionsThe bathroom was not clean, and the toilet was clogged up. And where you sit items to the side was broken glass, and unsafe.
Latrice C | First ImpressionsI feel the staff and facility were excellent. If I needed assistance, the staff was friendly and professional. The facility was temperature controlled and always clean. The only annoyance I encountered was having to swipe my card to enter to load/unload my property. While that was annoying, it also reassured me that my property was secure.
John S | Overall ExperienceStaff was amazing and could not be more pleased with the facility and staff!!
marlo p | Overall ExperienceCouldn't have done this move without you.. thanks Tray and Dominique
brian l | First ImpressionsIt was a nice unit n staff was great
javelle b | Overall ExperienceI rented from 2 separate offices. The first i New Braunfels and the second in N. Richland Hills TX. Both times were quick, easy and the employees were really helpful and great to work with.
Tina T | First ImpressionsThe staff is amazing and have always taken very great care of my wife and I. So sad we had to end our storage contract but very grateful to have had it with them!!
Tiana P | Overall ExperienceAndrew at the location was an All-Star and made my experience there insanely smooth. Man deserves a raise. I very much appreciated his efforts to make my experience there a breeze, especially at a time when moving can be such a headache.
Nick G | Online Move InThe last day i was there, the service could have been better
Kelly G | Overall ExperienceI love this place.
ANGEL M | Overall ExperienceThe staff was extremely helpful and considerate along with accommodating!
marlo p | First ImpressionsI have been renting storages there for several years and for several years each team and manager has been consistent in providing excellent service.
Riccarera C | Overall ExperienceAll the staff was very friendly and helpful. Very much appreciated.
Larry M | Overall ExperienceAndrew and Shawn were very professional and friendly. Great employees
CAROLYN S | First ImpressionsAlways like renting here! The Staff is always very pleasant and nice to work with!
DAVID M | Overall ExperienceI have had 2 units with you for the past 4 years. Friday April 19, I leased a 26ft truck from you facility and was loading the truck when your employee Andrew Ross came onto the dock and started looking through my belongings in which he picked up a leaf blower and began to question one of my hired loaders as to who owned it. The man only knew he was hired to load the truck and nothing else. Andrew then developed an attitude an told the helper he was not allowed to store the blower in the building and was forbidden to enter with the building with the blower. At tha point I told him we were moving the stuff out, not in. Andrew was not only unprofessional, but extremely rude and disrespectful to both the loader and myself. During checkout proceedure Andrew had gone to inspect empty units and we were making our complaint to another Uhaul employee when Andrew walked in and heard us talking. He became very belligerent and asked us if we wanted to step outside and settle this there. I have owned 3 different retail businesses and one of the first things I teach my employees is under no circumstance to ever disrespect a customer and always consult a manager if there is a dispute. I am appalled at the hostile attitude and the manner in which your employee represents Uhaul.
Anthony W | Overall ExperienceThese people working here do not listen. I would send alot of phone calls from different workers asking me the same questions over and over.
yavanda d | Overall ExperienceThe complex was well maintained, staff was courteous & professional.
Gloria F | Overall ExperienceRented for almost 3 years and never had a negative issue. If I ever require storage again, I would most definitely use them and would recommend them to anyone.
Patricia A | Overall ExperienceStorage was amazing here!
Angel J | Overall ExperienceI am beyond satisfied
javelle b | First ImpressionsGaining the needed space was available to me. Highly recommend. Also customers were around but friendly and helpful, so great people
LeBaron D | Overall ExperiencePlace was clean and very well lit. Staff very friendly and very knowledgeable about all of the equipment etc.
Karen H | Overall ExperienceThe staff here were always super nice and helpful..
Frank N | Overall ExperienceAwesome people. Great storage set up and very clean.
heather G | First ImpressionsThe staff at Uhaul have been very friendly and helpful throughout my move. I have rented a van, bought supplies and rented 2 storage units.
Andrea T | Online Move InThe staff at the U-Haul location we use is always very friendly and helpful. Once again, they performed professionally with our recent move. However, there was one glitch this time. The storage unit we rented for several months had a door that we were not able to raise and lower. We had to have one of the staff open it for us. It was still broken on the day we moved everything out. After we moved out, I notified one of the staff and showed him a photo of the empty unit (1074). He told me I was good to go. But I received constant emails notifying me of "Autopayment failure".
Randall M | Overall ExperienceThe folks at this UHaul have always been nice. This time was no exception. They were able to help me and then accommodated a change at the last minute. I would definitely rent trucks, storage facilities and buy moving materials from here in the future!!
vicki s | First ImpressionsRestroom was very clean.
RONALD T | Overall ExperienceSiri friendly staff at the North Richland Hills location in Fort Worth, Texas. Will use this location in the future.
Kristie M | First ImpressionsI love this place, customer service is always A-1.
ANGEL M | First ImpressionsAwesome service!
Gloria F | First ImpressionsI waited over 30 minutes in line when I rented. Then over another 30 minutes when I was closing my rental after 3 weeks. Guy told me I had to go take a picture of u it. Did that after waiting over 30 minutes in line. Came back with picture, waited another 15 minutes til they got a 2nd person to help. Then he couldn’t help me. Then they got a guy to help me, and he didn’t even ask for picture. I will never rent from there again
GERALDINE I | Overall ExperienceVery good customer service
GERALDINE I | First ImpressionsI think her name was Lisa she the manger I believe of the store she is awesome was very helpful and took great care of me .. better than the call center
Shatiya L | First Impressionsroad side assistance saved us within an hour back on road thank you.
marlen m | First ImpressionsGreat service overall; thankful that the manager Tray helped me out and that the associates at his facility are all professional and friendly.
Valarie M | Overall ExperienceGreat service
Jerry A | Overall ExperienceAndrew and Dalton David were friendly and professional
carolyn s | First ImpressionsThe rates were getting ridiculous
Shirlene c | Overall ExperienceHad absolutely no problems and the place was well maintained. Thank you
Richard M | Overall ExperienceThe only problem it has ; its suppose to be climate controlled and its always too freakin hot...it's only April...but here in TX it's already close to 90...need some sort of circulation ..we ARE paying for climate control!!!
CHERYL D | First ImpressionsThis is horrible service. Paid for self storage and got it with a lock. Put the lock on and locked it. Now the telling me I have to go back and replace it. Why?? I don’t have time to keep going back and forth. This is irritating!
April H | First ImpressionsDalton was extremely helpful and caring. He helped me out a lot with services. Give that man a raise.
Christian C | Overall ExperienceFriendly staff always ready for help.
GRACIA H | Overall ExperienceEverything was fine with my experience. However I was told I could bring it after closing, my rental time ran past operations hours. They have a way to turn it in after close. However they changed me $20 to do that. That is dumb. I returned it clean, with gas, on time. But because y'all close at 7 I have to pay a $20 fee? Very dumb if you ask me.
Robert W | Online Move InThe employee that moved me in was not very knowledgeable and was not able to answer all my questions. I asked about the promotion of a free lock at move in and he charge me for the lock. When I opened the storage unit, there was a lock there. I had to go back to the same employee to get a refund. In both instances he was not friendly and worked at a really slow pace and there was a line of clients waiting. Need to improve his customer service skills.
Rebeca L | First ImpressionsThe price changed mid contract. I was paying $76 and that’s what I signed for. Then it went up to $89. I would pound my money back.
BRIAN G | Overall ExperienceNot sure!
anndean c | Overall ExperienceI always recommend this facility to my friends and family, Good Job everyone at this facility Thank you all UHaul
JOHN M | Overall ExperienceThe staffing was friendly yes helpful to a certain point yes I was a female alone trying to move a one bedroom apartment it was so hard to put on the truck and then go back to the storage and unload and reload in to the storage unit and I couldn't ask for help because previously customers messed that up for the one that do need that extra hand but other than that they where sweet and so sorry they couldn't help, you can see it in there face ... Sean thank 😊 for what you could do your customer service was great and I'm glad I picked this location .
lisandra r | First ImpressionsA trash bin of some kind would be very useful, though I understand why you might not have one (customers abusing the use, etc.). It's appreciated that you gather the carts into one area and keep them corralled together near the front door. Nice and clean facility.
STEPHEN E | Online Move InWhenever I need a storage unit or a rental vehicle U-HAUL is always ready to meet those needs in a friendly manner. That's why I'm happy to be a repeat customer.
anthony g | Overall ExperienceN/A
Christene O | First ImpressionsThank you!
Sheila R | Overall ExperienceAlways helpful and polite
James H | First ImpressionsThey took care of my needs, very helpful. Quick process & professional.
Adria T | First ImpressionsI will say before I got to speak with Tiffany about my storage I had issues being able to get thru to the storage and I would email Diane and she would respond or return a call and would be really hateful when I would go pay my storage..Now with that being said Yesterday 9/1/22 I had the pleasure of speaking with Tiffany the new manager I had lost my job and didn't want to lose my stuff ( have a new job now) and she was amazing she listened and said she didn't want me to lose my stuff either and that as a customer made me feel good .so I was able to pay on my storage and going to be able to pay this month in a couple of weeks took a lot of stress off of me.
lynda l | First ImpressionsI was there last night trying to unload my car and my unit had a company lock on it and I have to wait until it opens in the morning to figure something out
Naighda B | First ImpressionsAt Age 50+, I have used this, as well as, numerous other Uhaul locations spanning multiple States. This location at Grapevine Hwy (Hwy 26) in N.R.H., TX 76180 has always been my personal go to location for most all of my Rental needs. The Staff is knowledgeable and professional. They make a sincere effort to expedite as promptly as is realistically possible in what can be at times a chaotic environment and even apologize for delays. I know that this review comes across as a padded Review, It isn't and I rarely waste my time on these Type of Review Requests. I haven't completed a Uhaul Review in some time. Occasionally, We need to take a brief moment of our lives to acknowledge the People who ARE doing a Good Job 👍 😉 in order to compensate for ALL the frustrated or negative People whom they encounter in the course of their normal Work 😠. Sometimes that one "Thanks, I see the good Job you're doing and I appreciate your efforts 👌." keeps the beneficial Employee/ Manager so that they are there for You the next time that you need their assistance 😊. Doesn't just apply to this Uhaul... So, this is the part that I try to help and make both My and other Customers Lives better... I fully understand the dynamics involved in the Operations of a Rental/ Storage Operation and why there is a realistic need to add rolling phone coverage for Inbound Calls. However, there are times that Uhaul Corporate Call Center isn't equipped with the Site Specific Knowledge to answer specific customer questions 🤔. Perhaps adding a specified Text Capability on a Corporate to Store and Back, would help overcome this aggravating gap 🙄 in the Customer Interaction Abilities of Customer Phone Calls and the information they are seeking, which is answerable only at a Store Level. Sincere Thanks, Evan R. Hurst, TX 76053
Evan R | First ImpressionsI would like to speak with District Manager Please call me @ 313-850-9089 Officer Whitby
Edward W | First ImpressionsAndrew and his staff were AMAZING! I’ve been stressed with this entire move and as soon as I walked in, Andrew greeted me and made me feel wayyyy better! I absolutely loved my experience here and will recommend others! KEEP BEING GREAT!
Kayza M | First ImpressionsGreat employees
LESSIE H | Overall ExperienceStaff was very friendly and helpful. I had a great experience here.
Robert S | Overall ExperienceStaff members all ways are willing to help
GRACIA H | First ImpressionsThe staff were helpful and were able to allow us to move in sooner than we had planned, which was really convenient.
Stephen R | First ImpressionsI would have given an excellent rating but I was inconvenience with the move out experience. I had to call twice to customer service to have the facility personnel to complete my move out and all the while I was being sent notices of late charges. It took three weeks to finally resolve my request when it should have been a couple of days.
MARIA D | Overall ExperienceThe Uhaul staff did everything to make my storage and rental experience smooth, especially Diane! All my needs were addressed quickly and reasonably, I definitely recommend this place.
WILLIAM L | Overall ExperienceNot much to say, everything went, and was, as I expected
REGINALD M | Overall ExperienceMoving is one of those stressful times in life when the potential for things to go wrong is high. Staff may be on the receiving end at times. Customers are not only paying for space, equipment or supplies but helpful, friendly customer service. We appreciate UHaul being there for us! Keep up the good work!
Cheryl K | Overall ExperienceThe facility and staff are great. I appreciate having good service. That’s sadly, hard to get these days. They were very great. Thank you
GLENDA N | Overall ExperienceThe ladies at the location were extremely professional and helpful. I was moving out of my storage and getting a moving van with a trailer. They made the move out smooth and easy. I had a storage unit there for about 10 months and would recommend this location to anyone.
erica m | Overall ExperienceThe only thing I did not like about the facility was they went up on the rent one month after I had moved in. I almost moved everything to a different location based on that. Uhaul was already priced higher than the competition prior to going up
Michael S | Overall ExperienceI could never get anyone to answer the phone when I called.
WENDY A | Overall ExperienceWe filled out the paper work l. The staff member was very polite and helpful. The storage was clean and accessible with no problems.
AMANDRA J | First ImpressionsI would use this facility again. The staff was always friendly and helpful. Very clean facility.
MARY C | Overall ExperienceThe gentleman that facilitated our rental exhibited exemplary customer service. I don’t remember his name.
robert d | Overall ExperienceStaff has been a wonderful courteous addition to our multiple moves!
CONNIE M | First ImpressionsExcellent customer service.
Albertha E | Overall ExperienceVery Good
russell t | Overall ExperienceI tented a Uhaul 15 truck and drove it for 1.1 miles. The tattooed lady charged me 2 gallons of gas for 1.5 miles driven. I called customer support the refunded the gas charges snd gave me a $25 gift code. Can you believe? 2 gal of gas for 1.5 miles? I still cannot.
Giuseppe S | First ImpressionsOffice was great.
JoAnn L | Overall Experience1st storage was dirty but the manager on duty helped me fin a clean storage unit on site. Also, The folks in the traffic department helped me out a lot a during my relocation from Maine to Texas. I give Uhaul a high rating for working out the logistics of finding storage and distance travel and road side assistance.
Donald K | Overall ExperienceCheck out staff on Monday was very helpful and friendly.
Jere M | Overall ExperienceVery pleasant experience with staff. Staff is professional and friendly.😃 Hopefully I will have the same experience in the future.
Kathy T | Overall ExperienceThe whole experience was excellent. I used Ubox in 2020, for move from CA to TX. I used it again for move from Manvel to Ft. Worth. No problems with either.
Helen S | First ImpressionsWanted drop off for truck at this location but due to weather that day it took longer cuz downpour rain still had to drop off after hours at Haltom city Tx location wanted North Richland Hilla Tx location was told had to call Uhaul customer service I did not have the time for that too I was done at 7:15 pm which was fine I got truck hooked up checked out at the atemple, Tx location I was charged an additional $66 not happy at all a car was blocking my truck it needed a jump caused me to be late with my drop off due to all circumstances I should be credited the $66 I believe
Irene K | First ImpressionsThey never answer phone. Never returned call and when I drove up there the employee who didn’t answer phone was as on her personal phone. Plus’s Diana the general manager never called until the 4th day. Then she called before 8 am . I call several times and after not getting me on the 1st try she never called again
Rosa V | Overall ExperienceAndrew was incredibly helpful, efficient, and courteous. I have only received exemplary service from him and others at this location, to the point that all my moving and storage needs will go through here.
nick p | Overall ExperienceAndre was great !
Laura R | First ImpressionsStorage had broken glass inside it when I moved in. Employee that checked me in saw it but just left the mess. I mived out three weeks later, checked out, cleaned unit, removed lock and turned in card. Then I get a bill with a late notice attached. I called and I was told someone would call me back. A week later I have heard from no one.
STEPHEN C | Overall ExperienceStaff was very friendly and helpful!
Robert S | First ImpressionsI wish I had been reminded that they already had a lock in my storage unit before I bought one form the store inside. But I’m going to see if I can do a return on one of the locks.
Christina P | Online Move InWhile I don't like to think about how much money I spent on storage these past several years, I was highly satisfied with this Uhaul facility. Thank you for keeping my stuff safe.
FREDERICK P | Overall ExperienceWe moved my son's apartment into a unit over four years ago. When we recently came to get his stuff, we found a U-Haul lock in a slot next to the lock we put on. When we asked the staff, they said that they did not have the key and that the U-Haul lock was required. He said he had been working there two years and they always require that lock. When I told him that we were not required to get that type of lock when we moved in, he said it was required back then also. Obviously he was lying as he was not there four years ago and I was. I called Diane, the manager to see if they had a remedy but alas more terrible service as she never called me back. Probably too embarrassed by there blatant incompetence. We had to call a locksmith to have the U-Haul lock removed for $173. I would never use this location and warn everyone to stay away.
Donald M | Overall ExperienceWe changed from a smaller to a larger room. Very happy with the whole upgrade process. It was quick and efficient.
RICHARD H | First ImpressionsNo one really answers the phone at the local center and often you have to wait in line for a long time
sandra b | Overall ExperienceI have used this UHaul as my storage unit for years simply because they provide a safe storage facility plus the customer service is very good. I moved from another storage facility years ago to this one and have never had a problem. Again, it is a safe place to store your personal and/or business equipment.
MICHAEL G | Overall ExperienceThank you
Debra M | Overall ExperienceThe two guys working the front were AWESOME & so friendly! I wish I could recall their names, but they were working on 01/29/21, in the afternoon, around 3:30 p.m. Thanks again for AWESOME Service, great Customer Service really goes a LONGGG Way! Sincerely, Ryan
ryan m | First ImpressionsOpen a little earlier and little later would fit the average worker. You did have some AC issues early in my stay. I understood that you did a daily walk thru to see if locks were on, people had vacated, etc. That is what I was going on by leaving my card in my spot.
Mary H | Overall ExperienceExcellent customer service was provided by every employee. Will highly recommend this location.
GREG M | Overall ExperienceI've used uhaul many times and this experience has by far been the worst. Pick up location was amazing . The staff was helpful, polite, courteous and friendly. They were above amazing with customer service. The drop of location was the worst experience I have ever had with a business ever. The location itself was clean and tidy. Jarom/ jason not sure exactly his name. ( Light blonde/Reddish fuzzy hair in a bun on his head, wore orange bandana) and the the other man who Claimed to be the assist manager by far worst customer service from those two. You never tell or talk down to your customers. The assistant manager wouldn't reprimand his employee from be obstinate after I asked him several times to stop speaking to me. I even called Diane Talley.....useless ....she just wanted me to use online. I had to continue to tell her employees to stop telling at me so I could even speak to her. The way to this store is run is absolutely ridiculous. I will be calling and filing s formal complaint. They had one employee that went above and beyond to try and fix the situation. Angel May. He apologized even said he was sorry that I shouldn't have been treated like that. You definitely need to go through clean house and hire more people like Angel May. He was really great when the rest of your staff is by far the worst customer experience I have ever experienced.
Samantha C | First ImpressionsLocal U-Haul folks couldn't have been better. The company needs assistance with its computer system. I tried twice to get auto payment established. Both times failed (one cost me as overdue charge) and the other cost me a trip to your facility to establish when the system didn't function.
Jerry s | Overall ExperienceDiana and crew were wonderful.
derek p | Overall ExperienceGreat employees at this store
Austin C | Overall ExperienceAlways had great service and they would resolve any issue I had. Ty again
Michael S | Overall ExperienceI would like to say that the staff here at this facility is very friendly and knowledgeable. This is a great group of employees.
Thomas A | First ImpressionsVery helpful staff and we received everything g very quickly.
Eric B | First ImpressionsAndrew went above and betting to help ME. He is a truly great assett to your business. Thank you Andrew for the help when I could not step into the dock, you kept from falling and hurting my self.
Jimmy T | First ImpressionsMgr is very helpful and pleasant to do business with. The young lady that assisted me was also very helpful. The Male employee is unprofessional and rude each time I've had to deal with him.
Ricki F | First ImpressionsGreat customer service!
Norton B | First ImpressionsWaiting to talk to staff can be way longer than needed. Renting vehicles takes way longer than what I need when I need help with a storage unit. Higher price than other options in the area.
ROGER F | Overall ExperienceExcellent facility. Clean, good security, easy access. Staff is very helpful.
Jodie H | Overall ExperienceThis was my first storage rental. I had a very good experience.
Terry B | Overall ExperienceNo comment.
Pete S | Overall ExperienceExcellent .
marjorie h | Overall ExperienceThe improvement suggestions I would recommend are: 1) more staffing on weekends 2) quit increasing rent for long time storage renters. It should actually be incentivised to reduce rent w/ longetivity
sandra b | Overall ExperienceClean storage unit, plenty furniture dolly wich make easy, the only thing though is the yellow bar between the concrete is dangerous I felt my self because you have to put you foot there for unpackin.
marjorie h | First ImpressionsThe girl that helped me was patient, knowledgeable and professional. You better hang on to her. She is an asset to your company.
Barbra S | First ImpressionsOverall it was good
Armando V | Overall ExperienceStaff was very helpful and friendly even with assisting me in closing out a storage contract I'd had for 17 years.
HAL G | Overall ExperienceProfessional staff
David S | First ImpressionsThe ladies at the desk at the Blvd 26, North Richland Hills Location on Saturday, August 31 were extremely helpful. Unfortunately, I did not write down their names.
Linda B | Overall ExperienceI have been very pleased with the service at this U-Haul facility.
chuck w | Overall ExperienceThank You
Theresa B | Overall ExperienceQuick and painless. Made our move very easy. Thank you.
Randall M | First ImpressionsGreat service
Tyrone G | First ImpressionsHad no problems. clean
HALLIE F | Overall ExperienceI experienced a great welcome from employee Viver White. She helped me through my process. Overall a good job
Armando V | First ImpressionsEmployees were very prompt and polite. The amount of free carts were plentiful and made our move exceptionally quick! Moving is never any fun so thank you all for a pleasant experience
Jocelyn E | First ImpressionsStaff always seemed to busy to help customers inside. When you would call, their phones were always forwarded to main customer service. Prices too high for storage room you received.
James H | Overall ExperienceDirect phone access...Messages left at the call center were unanswered. I left multiple messages, no reply. When I was able to go in, the person I spoke to said he didn’t know how to check to check VM
Katrina R | Overall ExperienceThank you for your services
SAUNDRA C | Overall ExperienceYour team could not have been more helpful in taking care of my needs. They greatly exceeded my expectations. Thank you.
Brian C | First ImpressionsDecent storage for a decent price. Pay extra for 24 hour access.
EMILY R | Overall ExperienceThe staff was friendly. I had a little trouble moving out since I wasn't living near the unit (500 miles away) and they wouldn't cut my lock off for the moving company. It all worked out in the end.
LESLY E | Overall ExperienceAgent on duty was very helpful. I've used your service before and was always pleased.
Jackie B | First ImpressionsNoticed there was pests feces from mices in my unit, mentioned it to the manager at the time which was last year and nothing was done. Items were damaged from the flood.
TIFFANY F | Overall ExperienceNice work for everyone here , I had no issues and they all made us feel welcome !
scott s | Overall ExperienceThe employees here are awesome and very helpful! Clean location and tons of space.
Zachary T | First ImpressionsVery friendly staff
michelle c | Overall ExperienceThe staff was great live them will come back again again
CATHY J | Overall ExperienceEmployees very courteous and the facility very clean.
Perry S | First ImpressionsAccess was confusing - told I had to "check-in" by some and I didn't by others. Call button by door never worked and at times the automatic door seemed to not work properly. That was my only complaint
Bradley A | Overall ExperienceGreat service
Bernadette B | First ImpressionsStaff was always really friendly and willing to help. You have a great team at this location!
Logan B | Overall ExperiencePersonnel was helpful & professional. Good value for the prices. Thank you.
Jennifer G | Overall ExperienceThank you for making everything convenient and working with me anytime I had an issue.
Gordon P | Overall ExperienceI moved my things out of this storage facility in August. I keep receiving emails and phone calls, telling me that I am late on my rent. Now it appears that you have put my move out date in November.
DEBBIE J | Overall ExperienceThank You! Everyone was courteous, responsive and very customer oriented And I really appreciate the Very clean bathroom within the storage unit building!
Theresa B | ReservationThe staff was friendly but not helpful. I had a unit there for 2 months. I would have stored by business materials there for years if my experience wasn't so terrible. I had NUMOROUS issues there!
kelly l | Overall ExperienceFriendly staff, very helpful too! Made my move easy! Thanks uhual, I would definitely come back again!
Kendra d | Overall ExperienceConvenient and affordable.
Crystal M | Overall ExperienceNo one has any customer service skills. Additionally, if the manager is the only one that can do certain things then that is a failure on the manager to properly train.
Javier A | Overall Experiencegreat
Melissa G | ReservationFriendly, courteous staff
DAVID W | ReservationGood staff!
Onesimo N | Overall ExperienceA bit expensive for the mediocre service. I appreciate the help of the storage locker, but there were a lot of confusions with the staff that added extra stress.
Enrique R | Overall ExperienceFor now the space that I was, I will rat it above average because I have not moved in yet. Also I was told that the first one month was free, when I visited one of your locations on 81 I was not told.
george a | ReservationI loved it
NIChOLAS R | Reservationthx
Alex D | Overall ExperienceThe staff was always polite and ready to help
PATRICIA Y | Overall ExperienceThe staff was very helpful whenever I had a question or a problem. I had the unit for abt 2 1/2 years during 2 moves and was always pleased with the condition of the storage areas each time I went in.
RUTH C | Overall ExperienceEveryone very helpful so far so good
Donette F | ReservationThe staff was very friendly and super helpful! Everyone was so nice! They made it really easy to access the U-Box.
Amanda C | Overall ExperienceGreat facility with friendly team.
Kenneth B | Overall ExperienceThe staff seemed as though they did not know what they were doing. I had to wait 30+ minutes past my scheduled pick up time to receive my Ubox. Staff were essentially clueless. The manager was great.
kelsey t | Overall ExperienceGreat 3 years thank you!
JULIE B | Overall ExperienceThanks!
CHRISTIE O | Overall ExperienceWe had continual issues here with the doors being wide open. We didn’t feel that is very “secure”. The staff was extremely rude with us about issues, and we even had to get the manager involved.
jay t | Overall ExperienceGreat facility. I spent several hours alone trying to sort through my unit, and I always felt safe 100% of the time. Very clean. Staff is helpful. I would definitely rent here again. Highly recommend!
JOLYN S | Overall ExperienceThe manager of this store does not have a single thread of customer service. He never returns calls and employees there say he is a joke as a manager. Not good for uhaul s reputation
DAVID S | Overall ExperienceNa
james b | Overall Experience