Customer Reviews for U-Haul Moving & Storage of N Vancouver

Rating:

1.0

I chose the app to check in to be faster, but when I got there for over 35 minutes unsuccessfully tried to use the app,; over 8 times i had to start over, taken my license photo, scanning the back of it, but it asked over and over for the same things; after close to 40 minutes, I had to check in through a big line. They also ran out of flat dolly. Next time I would rather go with another truck rental company and pay more, but get a professional service.

Rating:

2.0

Hi there My total is 52.03 Net Pay base on contract Contract No: 92515890 but Uhual charge me 63.79 !

Rating:

2.0

First of all, they gave me the wrong trailer with the wrong license plate and when I returned the trailer, there was a big lineup because everyone wanted propane and they were sitting in the line to drop off vehicle vehicles

Rating:

2.0

I tried to pick up with the mobile app but the scanner in the app but still had issues and as a result I was late for my appointment and caused many issues for me. This app sucks in a way that I don’t want to even say

Rating:

2.0

It would have been really helpful if I could have gotten through when I called. Because I was unable to get through, I was unable to check some important details about the day and as a result had a stressful service experience that could have been prevented. The front desk was good enough at their job but nobody even bothered to show us how the truck worked which was kind of scary to think about. I think Uhaul could take more time to ensure the roads are safe for others before sending first time truck drivers out onto the street who aren't sure about certain features and have to navigate a much winder vehicle in vancouver's notoriously thin roads. When I handed the truck back in the kid who took my truck was grumpy and communicated to me while on his phone. I had no idea what he was doing on there because he didn't offer context or say good bye but he was checking the van back in. Might as well get a robot to do his job at this point.

Rating:

4.0

Great work from the staff people in the location! Thank you for being reasonable, respectful and flexible. One point: We did the favor of carrying a trailer with us to Seattle, we were told that UHall would take care of all the insurance for the trailer, yet we were still charged with 20$ for damage waiver of this trailer, which goes against the initial agreement/information. So just wanted to call this out for UHall team to improve on.

Rating:

3.0

It was busy, staff wasn’t clear with requirements for drop off it was like we should know what to do. clear instructions on returns needed.

Rating:

5.0

Quick service, vehicle was very clean and ready to go.

Rating:

5.0

The gentleman who checked me in when I returned was first class Because of a bit of a delay he gave me a discount which was appreciated and said he wanted me to come back That’s the kind of of EE I would want working for me (Unfortunately I forgot his name)

Rating:

5.0

Super easy pick up and droop of operation

Rating:

5.0

I am a repeat customer. Excellent customer service.

Rating:

5.0

The young man that helped us was the best from pick up to drop off

Rating:

5.0

The van was really nice and easy to drive. Would definitely come back.

Rating:

5.0

Keep up the good work!

Rating:

5.0

A tiny annoyance was the lock we bought did not fully fit. Staff were exceptional

Rating:

3.0

The drop off after hours experience wasn’t good and the app wasn’t working, we asked someone working what to do and where to drop the keys and he wasn’t very helpful.

Rating:

5.0

My quote indicated $0.19/km for additional km but I was charged $0.30/km - the cashier indicated I would be contacted about correcting this error on my bill so hopefully this will be resolved soon. Thank you, Lisa

Rating:

1.0

Did not have the truck ready. Didn't have keys. Charged for furniture dolly and dolly and did not provide them. Horrible customer service.

Rating:

4.0

Had a great experience - Amal is a winner great to deal with and really accommodating even though it was super busy. He went above and beyond!

Rating:

5.0

Not my first rodeo with U-Haul, and it exemplifies your companies consistency.. And it all started with my telephone reservation with your personal in Louisiana., then on arrival at my pick up destination and concluding the next day with my one-way rental drop off experience in Kelowna British Columbia. Just one word of advice if I…. Keep up the good work. Ulrich Rudolph Kelowna, British Columbia Canada.

Rating:

5.0

Amal J helped me for the rental and return.

Rating:

5.0

Amal was fast and courteous.

Rating:

5.0

Amal is a awesome guy

Rating:

5.0

Amal was a saint! Would come back any day loved it

Rating:

5.0

Amal was very helpful, good experience

Rating:

5.0

Amal was very helpful

Rating:

5.0

Amal very good

Rating:

5.0

Customer service was excellent!

Rating:

5.0

Very helpful and friendly

Rating:

5.0

Mathew was amazing help. Would recommend again

Rating:

5.0

Mathew was very helpfull

Rating:

5.0

The staff was super helpful when we picked up the van. Thank you

Rating:

5.0

I had great experience with Mathew amazing service

Rating:

5.0

i like the staff at this location , always friendly and helpful

Rating:

5.0

Mathew was very friendly. A pleasure to deal with

Rating:

5.0

Turn on the air conditioning in the office!

Rating:

5.0

Efficient

Rating:

5.0

Matthew is the best

Rating:

5.0

Matthew was great help

Rating:

5.0

Mathew helped me with the return. Everything went well. Thank you uhaul

Rating:

5.0

Matthew was very friendly and super helpful

Rating:

4.0

Reception and yard crew were great. Yard itself is can get cramped and busy. Good experience overall.

Rating:

5.0

Excellent Center and attention

Rating:

5.0

Amal is very helpful and kind ..

Rating:

1.0

Contract#88526277 from Aug 23, 2025 was charged on credit card the estimate amount of $121.82when the actual rental was only $69.44. I asked over and over before I left the premises if my card was adjusted for the actual rental. Obviously it was not!!!! Please adjust my card for the actual rental.

Rating:

5.0

truck was good, customer service was very helpful .

Rating:

4.0

Thank you

Rating:

5.0

Amal was great

Rating:

5.0

Amal J helped me for the rental and return..All good

Rating:

5.0

Amal was helpful and friendly

Rating:

5.0

Amal was awesome. Great service.

Rating:

5.0

extremely efficient and friendly service. Thank you

Rating:

5.0

I rented the same trailer last time and it was much better (lights inside, better door hanger, etc). Having the same standards would increase my satisfaction and expectation.

Rating:

2.0

windshield was dirty from inside and headlights were not working — very dangerous combo during night time. the cupholders inside the car and tray next to them were sticky and dirty. the driver’s seat is a bit tilted to the left, so you cannot seat comfortably for on a long trip. overall the 10 feet truck i got was ancient. also no back camera in 2025, feels strange.

Rating:

4.0

Great in every aspect, EXCEPT no street parking or even pay parking within a one mile radius of the UHAUL location. I had park 2 miles away and hire an Uber to drive me back and forth, an extra $17. Otherwise, would have rated as EXCELLENT

Rating:

5.0

Great customer service, guy his name was AL Showed me the van went over any dents, scratches ect. Very professional . Would highly recommend this u-haul location

Rating:

5.0

Great service from Matthew! Very easy and convenient!

Rating:

5.0

Mathew was fantastic! Great job!

Rating:

5.0

Matthew was very helpful

Rating:

5.0

Mathew is very helpful and professional. His customer service is perfect.

Rating:

4.0

Offer unlimited mileage for more accurate estimated cost to actual cost

Rating:

1.0

They did not know where to drop off the truck we were turned away twice from the places we were told to drop off sorry about the grammar I am using talking text

Rating:

5.0

Matthew was great !! Easy return

Rating:

5.0

Matthew made the return process easy.

Rating:

5.0

Matthew was great

Rating:

5.0

Good value

Rating:

4.0

Customer service was minimal, not super engaged. A bit of a more positive/proactive run through, insurance check, vehicle walk around would instil a little more confidence in the process :) That said, truck worked out great. Wish it had slats available or some way to make another level for light stuff above rather than the big cavernous truck

Rating:

5.0

Matthew attended to me when I returned my rental. He was very courteous and made my experience better

Rating:

5.0

Matthew is good

Rating:

5.0

Matthew was helpful and kind

Rating:

5.0

Mathew helped me a lot and provided professional services.

Rating:

5.0

Matthew was great

Rating:

5.0

Everything was great from the check in, the performance of the vehicle and with Matthew during the check-in.

Rating:

5.0

Great service and very helpful.

Rating:

4.0

The staff were always helpful, professional and kind. It is a very busy location that they manage well.

Rating:

3.0

It's hard to choose strictly yes or no for these questions. For question 5, it's a "yes" for the building in general, but "not really" for this particular unit (cheap/old floor, spiderwebs..)

Rating:

5.0

When i got there to drop off truck, it was very busy. Big line up. A bit of a wait but, the staff were very professional and friendly. They worked the big line and helped everyone out with their needs all while maintaining their composure.

Rating:

2.0

The unit is not in good condition there is water entering through the roof and after one day of rain this is a serious problem

Rating:

5.0

The only issue I had was with the locks that U-haul provided which would rust and get jammed making it difficult to use. You need to consider alternate product

Rating:

1.0

Nice we’re running all over my stuff, poop everywhere. When the doors were changed I was only given one day notice. The new doors look flimsy and the installer broke the door jam. My concerns about the security of my locker were brushed off by the employees. Security was horrible, day one my scan card didn’t work and I was told not to use anymore, just go inside without checking in.

Rating:

5.0

Awesome thanks

Rating:

1.0

I had a break-in and stolen things.

Rating:

3.0

the walk areas always have rubbish blowing around. Its a good facility but fairly standard for self storage (I only have Australian self storage to compare to though).

Rating:

1.0

Very dirty and damp outdoor storage found bugs in my belongings after under 1 month of storage. Staff outside super rude and always seemed to find a way to block my truck in.

Rating:

4.0

No lock was inside the locker. I had to go to the desk to receive my lock.

Rating:

1.0

Stairs only, no elevator. The passcode I was emailed is incorrect and I was given a card and it doesn’t work. I was told on my second visit not to worry about the security code and just walk up the stairs . This gives me worries about how secure my belongings are going to be in this facility.

Rating:

1.0

When it comes to the actual check in for the storage unit, everything was fine. But the problem was that I also rented the uhaul van because I was moving. I was informed the morning of my move that the van is no longer available. They switched me to the pickup truck. I called uhaul and said that I can't use the pickup truck, as it's too small for some of my furniture and it was going to pour rain all afternoon. I canceled the pickup truck (and the rest of my day was a nightmare as I scrambled to find ways to move my things) and asked for the $50 I get if my rented vehicle isn't available. The woman on the phone said that I couldn't get the $50 because they're offering me the pickup. She was argumentative and dismissive. She eventually agreed that I should get the $50 but she was rude. If you look at my file, she's the one that canceled my rental of the pickup truck. I recommend you listen to that tape.

Rating:

5.0

Too many vehicles located in such a small space making it difficult to come & go.

Rating:

1.0

They have no respect for their storage at this facility. They literally BLOCK ACCESS to the storage by parking large trucks all around it!! There's ALWAYS a truck close to the storage where the staff is unloading stuff from it. Also on a side note, I once called this location from home. I was on hold for 20 minutes so I decided to drive up to the location... 15 mins later I get there, and I'm still on hold on the phone. There were no one in the office but the front desk person... he had the phone up so it doesn't ring... I'm like why don't u answer the phone... I've been on hold for like 35 mins. He's like this thing rings too much... I need a break from it... unbelievable how rude he was. I tell you, this is one of the worst managed uhaul locations U can ignore this, or do something about it. Go undercover if u have too... the level of crap your customers have to put up with in this location is unreal. Unprofessional. Do u want them carrying the uhaul name with such disrespect? How much do u respect and value ur company?

Rating:

5.0

The front desk staff and return staff were beyond kind and helpful. Everyone was very approachable and more than willing to do their best to accomodate! I can not say enough good about the experience!

Rating:

1.0

This Uhaul experience is the most unexpected in a negative way. Firstly, the Uhaul Manager requests me to pay a $710.11 towing fee that I never order, and I never observe the towing service. It was extortion. The towing fee bill the not bill to Uhaul or a bill to myself. It was billed to a non-related third party, except has the truck that I rented's information. Many people rent that truck from time to time. I never request a towing service or observe a towing service. A towing service during the rental period also covered under the insurance contract as well. Uhaul has its own towing service under the contract if towing required. The Uhaul store manager said he paid the towing fee to a third party, so he needed to be charged to my account. It is unreasonable. I suggest the manager. I am afraid a third party was playing the game behind the scene for the sole purpose of financial gain. The RCMP and related organizations needs to investigate this type of Economic crime that takes advantage of the business and innocent people for the sole purpose of organized crime's financial gain.

Rating:

5.0

I had an emergency to leave where I lived..I had looked for 4 hours for a rental van. I came upon Uhaul main st. They were so helpful and supportive. Immediately, I had a rental van and a locker. The person behind the desk walked me to the locker, insured I knew how to enter with the cardlock..the guys helped me understand the working of the van..I really appreciate all the support and kindness ..super people work here.

Rating:

5.0

Their the best storage so far that I in counted I will fully recommend to my family and friends.

Rating:

3.0

I moved out because there was mouse poop all over my unit and stuff with absolutely no food or traces of food anywhere in my unit. It didn’t get into any of my stuff after inspection, but poop was everywhere. I spoke with the manager and he didn’t really have anything to say about it, very much a “what do you want me to do about it” mentality. I asked for help cleaning it up as I didn’t have proper cleaning supplies and mouse poop is really dangerous for women to clean without proper protection, and the person he sent just wiped it off with a rag onto other stuff in my unit. One blanket needed to be thrown out because it was coated too much for me to feel comfortable to get it home to wash it. One lady, who was wonderful, apologized several times for it, but the manager didn’t seem bothered. I moved my stuff out the next day because I had some very expensive books, furniture and linens that I cannot risk vermin ruining. The manager telling me that he’ll clean the floors with peppermint oil more frequently to keep them away wasn’t comforting and clearly not working.

Rating:

4.0

Good prices that are published online and the access to account online is Beverly convenient.

Rating:

1.0

Unit dirty and smelled strongly of mold. Access to the unit for moving in/out blocked by rental equipment and very difficult to access. Rental staff could not find my reservation so created a new one, leaving my existing one open. Rental agent seemed poorly trained and not helpful.

Rating:

3.0

I had a storage space at this location for about five years. In that time my monthly rent rose by more than 20%, which seems rather steep. My biggest issue is getting access onsite with a vehicle. Beings as it is a truck rental location the lot is very congested and it became highly inconvenient to gain access to the storage entry. The people onsite are very friendly but the experience became too much of a hassle to take things in and out, which I have to do from time to time. Just my experience.

Rating:

2.0

Unfortunately there were so many U-Haul trucks on the forecourt that I couldn’t park anywhere near the storage locker. The staff did everything they could to help, but the lot was too full.

Rating:

1.0

There were so many U-Haul vehicles on the lot that I couldn’t park anywhere near the storage and had to dolly everything over to it. The employee was great and tried to help but was unable to.

Rating:

2.0

We got blocked in when we were unloading and am supposed to drop off truck in maple ridge?? Not a good end to our day.

Rating:

5.0

I was very happy with my storage unit, it was easy to access and the right size. Staff were very helpful when I had to rent vehicles or buy supplies.

Rating:

5.0

Thank you guys

Rating:

5.0

..

Rating:

4.0

The only negative issue was trying to close the storage unit and being transferred to multiple people over the phone. Some of the people sounded quite perturbed to be dealing with me.

Rating:

3.0

I was only able to get outside storage. There was a leak in the roof of my unit. Access was difficult as there are so many trucks close by. Staff were friendly but understaffed.

Rating:

5.0

Thank you!

Rating:

5.0

Good service

Rating:

1.0

Poor lighting. The outdoor storage is not convenient for unloading and loading . The employees are rude.

Rating:

4.0

Would recommend Ubox to anyone moving .....

Rating:

5.0

Excellent service, both in St. Catharines and North Vancouver.

Rating:

4.0

In Edmonton the staff were friendly and helpful. I would mention that my U-box itself had issues (for example the latch wasn’t aligned, and had to be hammered shut each time I closed it).

Rating:

1.0

My worst experience ever! Never had access as always was blocked with trucks. The unit size is not as they are advertising and not sealed as water gone through inside. Never use U Haul or recommended.

Rating:

2.0

The computer system makes any interaction far too lengthy. The inability to get ahold of the right people to have Ubox sent to the right place or accessed is exhausting.

Rating:

4.0

Well organized & helpful

Rating:

1.0

Unorganized and poorly trained employees. (Probably not their fault) All dealings over 18 months was challenging.

Rating:

3.0

Staff charged a 120.00 plus tax for storage when it's supposed to be free if we rented a truck. Explaination was only eligible if from out of town ! not true in advertisement/reversed not profesionsal

Rating:

1.0

Worst experience I've ever had, staff very unhelpful and rude, to many hidden costs and fees that should be covered by uhaul especially insurance on your own properties no end of trouble for me. Fail!