Customer Reviews for U-Haul Moving & Storage of Natomas

Rating:

5.0

looked like the locatio. had breakins. i would suggest more security

Rating:

1.0

Overall, we had a positive experience during our stay. We checked out of room #1390 on April 6 and promptly uploaded the checkout confirmation through the app, as instructed. However, to our surprise, we were later charged for the month of May as if we were still occupying the room. We hope this is just a misunderstanding and kindly ask the management to review the records. Please ensure proper tracking of guest checkouts to avoid such issues in the future.

Rating:

5.0

Great place

Rating:

5.0

Very efficient and very well trained staff.

Rating:

1.0

I don’t know why they split into two units for the storage rental. It was very inconvenient and wish they were communicative about the storage. It was very disappointing to get there and see that.

Rating:

5.0

The truck that we rented was old and had tape in pre-existing damage. Not to mention that the gas tank was well below E and the gas light was on so our first stop was the gas station which took away from some of the miles that we were allotted. It’s my belief that the fuel was depleted well into the reserve tank because after putting in $60 it barely took us over a quarter of a tank.

Rating:

5.0

Your employee a young lady was great she knew what she was doing she was efficient and friendly as well I highly recommend your facility to all my friends thank you

Rating:

3.0

PLEASE double check if everything that was supposed to be rented inside the U-Haul. Because it delayed our moving process.

Rating:

5.0

Windshield wiper broke during rain down pour... other than that everything was great

Rating:

4.0

Only problem was a technical glitch in their system kept all doors locked out during professional move out. The down time while they fixed it cost me $120 labor. Gotta have better back up system. The staff were great at this location though!

Rating:

5.0

The representative was top notch , at the facility. I can’t remember her name but she made me feel welcome and appreciated. Kudos to the team. Job well done. Storage is clean. Loading area could be better thought out. Cramped and not convenient.

Rating:

5.0

Maybe have some flatbed trailer for easy loading and unloading.

Rating:

5.0

Thank you !

Rating:

5.0

Awesome customer relations! Our only trouble was loading/unloading the containers.

Rating:

5.0

Very helpful

Rating:

5.0

No improvement needed. Everything worked out great.

Rating:

1.0

Well I rented a trailer and i ended up in jail they said I returned it and stole it back which is physically impossible I have home video with the trailer and me home all night as well as phone conversations the night of to corporate asking for the extension . So after getting arrested at gun point and 20k bail I'm home and not happy. I have court mon and if this isn't resolved I am filling a civil lawsuit.

Rating:

5.0

Staff were very helpful and went above and beyond for us.

Rating:

4.0

None

Rating:

1.0

Worker is very rude. They don’t care to help you . They was very late with my U-box and had me waiting with no answer . I was told to wait i waited 30 min for nothing . The manager was very rude

Rating:

5.0

Great staff. Very fast and attentive.

Rating:

5.0

Great staff. Very helpful

Rating:

4.0

Your computer system is terrible for a large corporation. Difficult on both locations and I feel sorry for your employees. Nothing smoth about it and not sure why they have to use personal cell phones and tablets to conduct business!! Waited @least 1/2 hour on each location to finish contract.

Rating:

4.0

The customer service rep was very helpful, answered all of our questions.

Rating:

5.0

Super friendly professional staff!

Rating:

5.0

We always do 5-6 day "local" rentals. Most times, I will get a call from a U-Haul rep days before to work out the pick-up and drop-off locations, since "local" truck designations are an oddity for U-Haul. The Saturday before our pickup date, I spent 20+ minutes on the phone with an excellent U-Haul rep getting this all set up and confirmed. However, and this happens MANY times, when we picked up the truck from the origination location, they were confused about how to return it and ended up sending us to a drop off location for the return 25+ miles from our originally promised spot. Yes, we were given "extra" mileage allowance to compensate for this; however, after wasting 30 minutes of my time before the rental with a rep, and then driving 45+ minutes to the final drop-off location, must change. U-haul's "system" of rentals and operations is efficient and amazing, but please coordinate how to handle "local" rentals better. Thank you.

Rating:

5.0

Katie was great!!

Rating:

3.0

10 ft truck was filthy and I killed 2 small roaches in it.

Rating:

5.0

Only issue is the Uhaul app. I have rented multiple times and each time I have incurred several issues with processing check in. Having to enter my credit card infoand ID with pictures during the reservation and check in is a waist of our time. Telling a renter that your rental is due 8 or more hours before its due as if we are past our time is annoying and concering that you have issues to deal with your settings. Calling the renter to inquire a day before to ask when your returning as if we needed to already is completely lacking in a positive customer experience.

Rating:

5.0

Very helpful staff

Rating:

5.0

The trailer was too heavy to lift to unhook and i would recommend to have jack like on other heavy trailers.

Rating:

5.0

The only suggestion I would have is to cut the curb by the door in the back of the building to the storage so that it has a ramp instead of curb for those that have to push the cart from the road or parking lot to the door.

Rating:

5.0

great service

Rating:

5.0

I had to change vans because the bed wasn’t cleaned in the first one. My sincere thanks to the attendant who assisted me right away in switching vans! Everything went quite smoothly after that…. Thank you again.

Rating:

5.0

Prompt and professional staff. Equipment clean . Rates very reasonable

Rating:

5.0

I can’t think of anything . I’ve always had a good experience when I rent from U-Haul. Personnel are helpful and friendly .

Rating:

1.0

The manager has some serious issues and loves to take her everyday life outside of work out on peopld that rent from this location, she needs a serious attitude adjustment.i don’t know anyone who would give a person like her a manager position. I stored my stuff there for two weeks after which was told to move my stuff out and that they no longer would rent to me all because someone tried to break into my storage, and I let them know that there was a issue after which the manager disappeared and then the fallowing day was asked to move out since they would no longer be renting to me. It’s not my fault someone tried to break into my unit, they are suppose to have security however I only saw security kne time and the staff could not care less about their jobs or keeping anything clean or secure. I pay to keep my belongings safe in a storage with security and even make sure to get s goid insurance plan since i know how things happen. So I don’t understsnd why I have to leave anc they didn’t even care ny unit was broken into. The key pads and swipe cards never work correctly for both the building, the bathroom? Or the unit, the doors are always open even after hours, and the lights never stay kn or come on when they are supposed to go. Needless to say my experience at this location was horrible and I will not ever refer them or return to this location.

Rating:

4.0

2nd time renting from this location excellent service. I believe guy named CJ he was very helpful. Thanks for your help. Keep up the good work 👏

Rating:

5.0

Check the brakes on your vehicles, sounded like the brake pads were scraping.

Rating:

5.0

Add more dispatch team members

Rating:

5.0

Fast service

Rating:

5.0

Nothing! I am completely satisfied with their service! They were both friendly and did a fantastic job!

Rating:

5.0

Excellent

Rating:

5.0

I was charged double for this truck. Really disappointed in the corporate call I had later in the day. I needed the truck 2.5 hours more.

Rating:

4.0

I am concerned that one of the side entrance doors was left open the past two times I have been there. Anyone could just walk in.

Rating:

5.0

Another great rental experience. Thank you Natomas CA team

Rating:

3.0

Aak before using the customer's credit card

Rating:

5.0

The service dealing with my Ubox delivery and recovery was amazing, easy and convenient.

Rating:

5.0

This rental experience was perfect. CJ is rad, thank you to him for his above and beyond attitude.

Rating:

5.0

Staff was very friendly and helpful. I rented a truck plus a storage. Great deal. In and out. Excellent service.

Rating:

5.0

No improvement needed The service was fast and efficient. Excellent

Rating:

5.0

describe more precisely the conditions and fuel level or speak them out.

Rating:

5.0

Friendly and efficient staff. Good selection of vehicles

Rating:

4.0

This trip was great. Staff and facilities were as expected, awesome. Thank you to them.

Rating:

5.0

No improvement needed. The staff were very courteous and helpful. I have no complaints.

Rating:

5.0

Dropped off after hours so nobody helped.

Rating:

5.0

Excellent staff!!!!!

Rating:

4.0

The staff and the facilities are great!!! Unfortunately, this location is targeted by criminal activities (as I am sure all of your locations area). I have had a couple instances with trucks having been broken into, or gas siphoned when picking up before the office is open. Other than that, I keep coming back for the services. Staff is very cool!

Rating:

5.0

Exceptional customer service. Many trucks to choose from. Huge location.

Rating:

5.0

CJ was very helpful, kind and so fast!

Rating:

3.0

Did not have much interaction. Just dropped off and told I’d get a receipt.

Rating:

5.0

The only issue I have is that I only needed the rental for 1 day but they system defaulted to 3. I understand the need to increase the cost for the one-way trip but this seemed excessive.

Rating:

1.0

Low prices it’s crazy how I use the 15 inch truck and a car trailer for $300

Rating:

5.0

Extremely knowledgeable, patient and friendly staff.

Rating:

5.0

CJ was awesome, very nice and helpful. Helpful how? For starters he remember us from a year ago when my BF and I rented a truck :) This time we are moving to Lincoln and needed extra miles (more than the 37 miles provided with 1 day rental). Orginally, the North Natomas location did NOT have the size truck we needed but the staff made every accomendation they could to help. The neighbor dealer in Lincoln was closed when we dropped off the truck so I called North Natomas, and the rep walked me thru the mobile app rental return. Staff is very nice and kind, that makes a world of difference as moving is stressful enough. THANK YOU N NATOMAS U-Haul.

Rating:

4.0

The equipment was undamaged but not clean, with dust in the cargo space and interior. The cargo area's rubber mat showed some wear. However, the customer service was exceptional—kind and helpful during both pickup and return.

Rating:

5.0

Young lady behind the counter was very polite and professional. A real asset to your team

Rating:

5.0

Everything about this experience was great. I felt taken care of throughout the entire process! And, your prices were far better than the competitors!

Rating:

5.0

Staff was friendly and service was fast

Rating:

5.0

Excellent service!

Rating:

5.0

Great and knowledge staff!

Rating:

5.0

Rent is a little high, but I figure since you guys do 30 days free with a truck rental, some of that has got to be recapture. Maybe longer term leases at a discount would work? I'm not in the rental business, so I'll leave that up to you all.

Rating:

5.0

I will always use U-Haul

Rating:

5.0

What can I say this storage facility is amazing..

Rating:

5.0

Great service

Rating:

4.0

Very good customer service.i had a pleasant experience.

Rating:

5.0

Staff went above and beyond to help remove some questionable loiterers and it was much appreciated. My whole experience with U-HAUL was great, including the truck rental, storage unit and the app to track everything.

Rating:

2.0

I have been talking to 2 different store managers with an issue I have had for several months about a storage payment that was messed up on their end and still hasn't been resolved. It's for $167.00 So since they are so incompetent I decided to just move out.

Rating:

5.0

Thank you

Rating:

4.0

I have two issues, I wanted to pay in cash and not add cost to my card , now I have to call my bank and make arrangements for my monthly rental. I had to go to a return uhaul area approximately 20 miles and no one was there and it looked unsafe, also added additional cost.

Rating:

2.0

Literally from the moment I walked in everything about this place screamed this is where I want to keep my belongings ! Climate Control, safety features up the wazoo, the staff impeccably experienced, courteous and overall fabulous experience during a tumultuous time. Moving sucks but everyone at U-Haul makes it okay thank you to everyone

Rating:

5.0

I just wanted to take time to give CJ a 100 star review! This young man came to my rescue with helping me take the last few pieces of heavy items off the truck today, it was just me and my 13yr old granddaughter and I didn’t have a clue how we was gonna get this done but CJ didn’t say anything but just assisted me with the few items. I had asked God to send me the right person in my way into the location and that was CJ! Praise the most High God for this man! His kindness, love for other and his wonderful demeanor is the best I’ve encountered in a very long time. Thank you CJ for your your kindness with all my sincerity! God bless you💯❤️

Rating:

5.0

It was amazing how was easy to rent and move the things. Great!

Rating:

4.0

I was stuck at the last minute having to get a storage unit through Uhaul as well, and even though it was the very end of the day the young gentleman at the counter was efficient in getting me what I needed. I apologize for being so late in the day, but being able to handle my moving needs quickly was a huge relief.

Rating:

2.0

Communication between staff is horrible! My storage unit has been robbed and I didn’t know about it until I came to the unit! Homeless people stay around the property and nothing is done about it at all! Staff wasn’t helpful just said to make a police report! Then two weeks ago I was informed that they were no longer using the outside storage units and I had to relocate all my things to a storage unit nearby or use a storage box. Had they let me know sooner I would have made plans but given short notice they moved all my things to a u-storage box and didn’t even call me to let me know they had done it! I would 0/10 recommend this storage unit to anyone! If you want your unit constantly being ransacked and everytime you visit your lock is damaged due to someone attempting to pick it then this would definitely be the storage location for you!

Rating:

5.0

The manager Chris was very helpful and courteous.

Rating:

1.0

The place was infested with rats I had to throw away the contents of my whole unit because they were covered in rat feces and urine. I will never give this company my money again

Rating:

1.0

Poor customer support. Facility had no key drop off. Extremely unprofessional. I’ll never be using this service again

Rating:

1.0

I was there for hours trying to get the right storage number that was available, long line, staff was not knowledgeable or trained right, they gave me a card key that till this day doesn’t work right so the alarm sounds every time I access the storage because I don’t have the time or patience to stand in line another hour for them to try and fix it again.

Rating:

5.0

I believe it was the manager, but she was extremely professional and solved all my problems immediately!

Rating:

4.0

Card reader was not visible. It is not conveniently located. Large trailer was in front of it. I had to have manager show me where it was.

Rating:

4.0

Each time we’ve been serviced by Howard, we’ve not been disappointed. He’s knowledgeable, friendly and helpful.

Rating:

2.0

I reserved a 10x15 unit 3 weeks ago, and when I came to the Uhaul store day of move in, my reservation was not found. I lost out on the size storage I needed due to mismanagement of reservation.

Rating:

5.0

you have the best employees from Jose, Shane and all the rest they are the reason i keep on coming back give them my thanks

Rating:

5.0

Hi

Rating:

5.0

Great staff, extremely friendly and helpful, huge clean storage area!

Rating:

5.0

Very positive experience. U-Box is the way to go!

Rating:

5.0

The staff was excellent. Jose and Daniel on the phone and Kayla the driver that dropped our uBox was amazing. She navigated the uBox and lift up & down our very steep driveway carefully professionally

Rating:

5.0

People are so nice

Rating:

5.0

Everything went smoothly shipping my property across country in a ubox.