Customer did not leave a comment.
Robert HCustomer Reviews for U-Haul Moving & Storage of Newnan/Sharpsburg
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fast and attentive staff.
BRIAN DThese guys are top notch, friendly and professional!!! Costs are the same. Wouldn’t go anywhere else!!!
ALAN HI live in Auburn, Al. I very much wanted to have a motorcycle trailer for a long weekend. there were none available in my local area. In Newnan,they had two. I drove 280mi to avail myself of the use of these excellent trailers. the persons I dealt with were unable or unwilling to have one brought to my local area although I know for a fact that this has been done in the recent past. the performance of all persons was beyond excellent so much so that when I returned the trailer on the 4th leg of my journey, the entire process was less than 5 minutes. I don't believe the pony express could have done better. However, maldistribution is a major issue. I had zero success in having a trailer brought to my local are for my use. In the event that the Auburn,Al office would have significant use for a trailer in my local area.Thank You
DAVID WThe workers are great customer service minded and helpful
DARNELL MOutdoor unit was full of spider webs and active spiders; soft roof appeared to be dropping which could cause damage to stored items. The young man who rented this unit to me did not even take me there to view it before making the swap! He left me at counter, took a key, said he'd back. The next interaction was with a female rep. She completed the paperwork. When I realized that the condition was so dirty, I asked for an inside unit and spoke to Lisa over the phone the morning of 5/4. She was very nice and completed a sweep of available 10 x 10 climate controlled units because larger ones were outside. When I arrived at approx 12:25 PM, I heard a greeting as I approached the counter. Three women representatives were there, two looking at something that appeared to be a phone, no acknowledgement; the other open to help but she was not friendly. She told me I was already set up into the unit that Lisa assigned me; that my key was good and needed no reprogramming, but everything was not ready. I had to retrieve my lock from the outside unit. My card denied access. I didn't have an access code that could be keyed in although I tried using the unit #. After several intercom attempts I called by phone to get someone at the office to help. She came down to let me in but did not stay nor escort me. After getting the few items out of 235, I drove out only to find I was unable to get passed the gate. Card denied. Called the office, rolled. Called the office, rolled. Called the office, again automatic recording. I backed up to be in view of the office in case she was looking to help me while I called the main UHaul Central and got a very helpful and sympathetic rep. She was able to call the office to get help. A different woman (but one who was present at the counter when I first arrived at approx. 12:25) came, nonchalant and unapologetic, continually looking at her phone. Ok. I returned to the inside unit rented only to find that it was locked. By this time, I am not a pleasant renter. I walked from the dock to the office, a nice man was kind enough to allow me to enter the door that they use when exiting the counter to the dock. Asked me what I needed. The young lady who left me without assistance was sitting at the terminal and just looked at me then her phone and didn't say a word! It went downhill from there to where the assist manager was more of a escalation of friction than a solution provider. I did dish loudly because I was angered by the whole experience. It was not my first time at this location. It was not a time to tell customer who was treated poorly that, " I'm 50 years and I don't like being yelled at but here, I'll take you to the unit". I'm expressing my dissatisfaction with the treatment and she is telling me how she didn't like being yelled at. I was not yelling!! I was fussing. I asked her if she was a manager and she said assistant manager and continued to escalate the situation as if it was all my doing. This caused some heated exchange. In hindsight, it may have been entirely orchestrated to get me upset and document the incident. I would doubt if it's on tiktok. The problem with this scenario is that there is cause and effect. The employees failed to do their jobs right Overall, none of this would have happened if everyone did there job properly and acted courteously.
Sandra J | First ImpressionsEverything went according to our plans.
earl s | First ImpressionsI would not have moved, except for the fact that when I tried to downsize to a smaller unit, I was told that there would be no pro rating of my bill and then I should wait until the end of the month to move out. I’ve been with you three years. Everything was on a credit card. I was never late on a payment. I didn’t feel like that was good Customer Service so I left.
GEORGE R | Overall ExperiencePeople were friendly and helpful.
THOMAS FEveryone is always friendly and willing to assist. I will always use this location
SHADY CI was treated like royalty by very employee I interacted with. Didn’t need to wait for a thing, just a seamless process all the way through. This location is my new first choice whenever I need to move stuff.
JON BWorked out great for us.
MICHAEL AI’ve asked for my email address and phone number to be updated on my customer several times since 2018. It is yet to be updated!! PLEASE update email to thead770@gmail.com and Phone number to (404)797-7108. Thanks, Terry L Head 91 Medallion Park, Newnan GA 30265
TERRY HCustomer service was great very friendly people suggested help if I needed it Totally different from the pick up location
ALFRED BThe Staff help at both locations were friendly and very helpful and went beyond to assist us with our rentals !
tim kThe mechanic here guided us where to put the truck and checked on everything with us. Way better than the pick up !!!
Charner DExcellent customer service.
THOMAS VI was told that if i didn’t use the miles i purchased , i would be reimbursed. I was not. I also brought the truck back 36 hours earlier than drop and was not reimbursed. Maybe next time ill read the contract instead of asking the sales rep.
MACHANDA BExcellent Service!!! From beginning to end!!! Thanks…
FREDERICK HThis is my go to Uhaul when in Georgia. They make the process so easy and have all the equipment you may need.
AN'CHEYL GLocation was well organized, staff were very professional and attentive. They addressed all my questions and concerns, very pleasant experience.
LAWRENCE BGreat customer service
KENNETH KThe staff was very professional and accommodating Thanks
FINEST HFirst, the gentleman behind and the counter lacked customer service. As a customer approaching the counter, I had to get his attention before he said anything. It was like a bother when I interrupted him from personal use on his cell phone. Secondly, the inside of the 10 ft cargo truck was dirty and had a bad smell. I had to use Lysol cleaning wraps to clean the truck interior surfaces before driving off the lot. It was ridiculous. Thirdly, it appeared I was given the worst of the worst trucks on the lot. Three of the four tires on the truck appeared to be at or pass wear. Thank goodness I didn’t have to go far on it.
Darren HThe staff is superb, both professional and friendly. That always goes a long way. When accessing the location from the Hwy 154 side, there's another building that has a U-Haul sign. Turns out it's a plumber and not the main U-Haul office. It seemed like it was a pretty regular thing for them to deal with the confusion. I'm not sure if you all have any control over that, but it could be worth looking into rectifying.
BARRY RNothing, I was met with professional support and help from the staff. Everyone I met and talked with were very helpful and friendly
KEVIN WGreat customer service.
DARWIN BGreat service. Easy to book the reservation, pick up the equipment and drop it off. Equipment as usual performed as expected.
DAVID BStaff at Newnan location are excellent
NAIM DThe gentlemen at the front counter was so pleasant and helped make my check in experience seamless.
KANISHA JVery easy check in and the truck came clean and ready to use. Very friendly staff, will use again.
JOHN PEverything went well, except for locating the key drop when we turned in the truck. We were looking all over for a drop box or a slot in the main door. We finally found it in one of the glass bay doors.
JASHUA PFront desk female customer service individual (African-Anerican approximately 40 years old). VERY OBNOXIOUS/RUDE!! She would NIT allow customers( besides myself) to speak, question OR ask her to clarify cost before she LOUDLY CUT ME OFF). SHE IS GOING TO COST YOUR SHARPSBURG LOCATION BUSINESS!! There is a young African-American, a female Caucasian working there with so.much BETTER Customer Service PRESENCE. They listen, explain and are NOT ABRASIVE!!
ALTHIA K | Overall ExperienceThank you for making it easy
carla m | Overall ExperienceDropped off after hours
JEFFREY PVery friendly employees!
FRANK JSeamless process! Would highly recommend this facility.
Haley H | Overall ExperienceYesterday, in Peachtree City, GA, I ordered this hitch and installation. The employee, at that location, didn't tell me that the installation was scheduled for a different U-haul location. I didn't think, to look at the address for the installation, until I got home. It would have been helpful if he had asked me if installation at a different location would be all right. The installation went well. The general manager, Chris, even removed an old trailer hitch ball and installed my bicycle rack, onto the new receiver on my Ford F-150.
James IThe guys working there were welcoming and very professional. It was extremely convenient to pull under the shelter and the guys came out and greeted me, looked up my info, and one other guy unhooked the trailer. I was finished in five minutes. Very nice facility. I will definitely use this particular place again.
TERRY FWhy is the ramp so short??? Killer on the calves.
Jeremy NI was told I would get my first months rent free when reserving the unit in person and then was charged immediately on move in day.
Michael M | Online Move InState exactly where the key holder is for the after hours pick-up. We searched everywhere before we finally found it.
Michelle HThe van was almost on empty when I picked it up. I had to put gas in it before I started my trip, and it makes it difficult to know how much gas to put in it when you return it. While I was driving, the sun visor broke and fell off and into my lap. This could have been very dangerous.
ANN DI had no problem with anything
Franci R | First ImpressionsThe lady who checked me in at the trailer pick up was very nice and helpful
JEFFREY MPicked up trucks from this lications several times. Always a good experience.
Michael HVery easy process . Thanks
RICHARD AGreat experience. The person who took care of me was very kind and professional even though it was an extremely cold morning. The equipment worked great. I was very pleased.
JAMES GPerfect spot always on point
NAIM DGreat customer experience from booking/pickup and drop off Streamline process for renting equipment
BRADLEY PPlease fix the app. Customer service diverts you to the app but it doesn't work properly. It wasnt until I called the actual facility that i was able to find out it wasn't working.
matt w | First ImpressionsI accidentally left my lick there and hope my stuff is still there and SAFE. The store hours closing at 7:30??
ALTHIA K | First ImpressionsI have moved too many times for my liking. In all those times, I have never received customer service on the level that Chris Hill supplied. WAY ABOVE AND BEYOND!!! Thanks again Mr. Hill!!!
Todd H | Overall ExperienceStaff is excellent service Tyqkia Manager Chris and I think Zack he checked me in very knowledgeable and very kind. TY Unaul
TEENA L | First ImpressionsIf I ever need a unit I would definitely use uhaul. Love the fact I check in and out and had full access to unit anytime. No complaints at all!!!!
Alicia S | Overall ExperienceGreat staff. Go above and beyond
Todd H | First ImpressionsBy far one of the best stores I’ve rendered service with.
Roxie S | Overall ExperienceWhen I started this rental the office staff were rude and made it out like you were bothering them. Since then I have encountered different staff and they have been extremely helpful and very courteous whenever assistance was needed. Overall it was good. I have no complaints other than the previous staff I dealt with.
Nicole I | Overall ExperienceProfessional staff intent on delivering excellent customer service. Initial presentation all inclusive and services from storage to truck rental policies fully explained.
VICKIE M | First ImpressionsThe unit I was given was near impossible for a 26ft truck to get to. Took me 3 different attempts in 3 different areas to get to. The only way I could get in or out was to shimmy the truck back and forth between the building a pole and a wall for over 10 mins with a spotter. It was terrible. Perhaps before assigning a unit you should consider the location and type of truck someone has rented. Everything else was great.
Barbara F | First ImpressionsStorage Facility has exceptional service
Kim M | Overall ExperienceYou all have been wonderful! My belongings were secure and not damaged. Each time I visited your staff was friendly and helpful and the grounds wear free of debris and well lit. As a single female that meant the world to me!
loretta b | Overall ExperienceOnly reason I decided to leave was the constant increases. Finally got to a point where you had to leave after 5 or so years. Disappointed when I see introductory rates for substantially less than what I had to pay. Otherwise, good experience and Chris and his staff was always accommodating.
richard q | Overall ExperienceEveryone on the property very helpful!!!
BENJAMIN B | Overall ExperienceStaff are unbelievably friendly/accommodating and I had to deal with many of them.
David T | Overall ExperienceGreat people and service never had a issue in the 2+ years I needed the unit I rented
Billy R | Overall ExperienceWish it was more affordable to ship with you all.
DAWN S | Online Move InThank you!
Teresa W | Overall ExperienceGood experience.
Brian R | First Impressionsgot grade A service from beginning to end!!
Gerald J | First ImpressionsTotally experience was outstanding!
Tamara D | Overall ExperienceServices were excellent
Mary B | Overall ExperienceEasy check in. Unit was clean. I didn’t realize the double doors were always open during office hours and I set off my alarm by accident. I think it was explained but I may have missed it. Another employee was helpful and explained it after I set off the alarm. Lastly I accidentally put my access card near my phone and lost access. Called the after hours/emergency number and they weren’t able to help me right then (reasonable) but gave me a new card the next morning. All in all happy with the process and customer service.
Anthony S | First ImpressionsGreat customer service skills! Very helpful!!
JANI R | First ImpressionsGreat staff. Glad I found this place.
Akeya A | First ImpressionsGreat
Jack A | First Impressions!! Staff were great
David T | First ImpressionsThe two gentlemen that helped us were great! They made the whole process quick, easy, convenient. Their friendliness was above and beyond. They truly went out of their way to explain everything thoroughly and even walked us to our unit. I don't think we were shown to our previous unit that we had rented some years back. I was pleasantly surprised to see a business that goes the extra mile. It's rare to see that nowadays. Thank you!
Cindy S | First ImpressionsFriendly staff, clear instructions, clean facility.
loretta b | First ImpressionsGreat group of people working there. Very friendly and accommodating!!!
David F | Overall ExperienceI had my unit for over two years I thought it was pest free but somehow a big rat got into my unit and died . I had a fit and didn’t really want to touch my stuff. But overall it was a pretty good storage area. The Manager Chris worked with me on my last payment and I really appreciate that.
bereatha b | Overall ExperienceAaron was extremely helpful when I needed to make arrangements last minute. He was friendly and courteous and I will recommend him specifically to people!
Laura J | First ImpressionsGreat facillity and helpful staff. Plenty of dollies to move items in and out.
REGINALD L | Online Move InI found rat droppings in my unit but overall a decent place.
Jane A | Overall ExperienceRate increases CONSTANTLY!!!
Duncan Y | Overall ExperienceThe insulation came down and got all over my bed mattress and all over my stuff I had mold and pollen that was blown up under the door all over everything that I owned and I had to throw thousands of dollars of stuff away
James W | Overall ExperienceEveryone was very helpful and pleasant which made a big difference since I am relocating
April G | Online Move InI was a single woman while using this facility. I always felt safe, even being alone there. It was also nice to be able to go inside out of the weather. When I originally chose my space, I was disappointed, that they had no climate controlled units available. But I still used the 1st floor of the multistory building and always felt my belongings were safe from the elements.
Diane Y | Overall ExperienceI trusted this storage with my furniture for almost 5 years….everything was exactly the same
penny b | Overall ExperienceAll the staff was very helpful
Elaine H | Overall ExperienceHaven’t moved in yet
Elaine H | Online Move InThere were mouse dropping on top of one container in front of the unit. One container only. There was no other evidence of rodents. All my items were okay. Thank you, blessings
deborah a | Overall ExperienceI hate that we couldn’t stay! Chris and his staff were beyond helpful and wonderful. If it weren’t for personal reasons, I would have absolutely kept my unit with Sharpsburg U-Haul!
Catherine K | Overall ExperienceThey very rude And mean
Ramatoulaye D | Overall ExperienceWorked well for our needs
Vickie D | Overall ExperienceThey was very help and friendly Askia Upshaw. Chris was very professional and help with me.
Toni T | Overall ExperienceMy storage unit had water in it and my things were damp and stained. There are rodents in the building that have eaten their way into the ceiling panels of my unit and I have no food items stored.
maria c | Overall ExperienceThe units are very small for the price, and I think if you have two units and rent a truck there should be an offer or something available. I rented a unit and truck a day apart and was charged separately. Just a suggestion
CHERYL J | Online Move InHad few issues with payment mailed and never received. Could NEVER get ahold of a manager! Got his emails but was never there when we called or came in. Nor did he ever return my calls! Guys at counter were helpful. Plenty moving supplies in store if needed.
Virginia A | Overall ExperienceI love everything about u-haul. Thank you all for your help. And Merry Christmas.
ANTHONY C | Overall ExperienceI never had an issues with renting a truck or getting to and from my storage unit. Unfortunately the rates did change a couple times, increasing, while I had a unit and that was not expected, but other than that its a good place overall to store your stuff.
William S | Overall ExperienceGreat service as always!!!
Thomas R | Overall ExperienceHave not moved in yet so time will dictate overall experience.
Brian B | Online Move InConvenience 1st floor
reginald f | First ImpressionsExcellent service & customer relations my hats off for Mr Chris at the SR 34 Newnan facility 👌👌
Yvette B | Overall ExperienceVery clean and updated facility; staff was friendly and very helpful.
Robert C | First ImpressionsI have NO good words to say about the business I had for this location. The person who assisted me took the easy way out and put my husband's name on my profile and used his and my brother's contact info due to the autofill popped up when he put them in as my "reference". Therefore whenever my bill was late they would reach out to them and NOT me, which cost me more money due to fees. When I would call to rectify the issue I was told I couldn't without my husband who is a truck driver and is on the road a lot. However when I came in irate and requesting to end my contract my husband didn't need to be there and I was basically told is was a simple mistake on their end and the extra money I had to pay was my fault. I was refunded/ waived the fees ONCE. However when my bank called recently NO ONE knew the issues and refused to give me my money back. At this point the contract has been terminated and I will NEVER use them again nor refer anyone to use them.
edward w | Overall ExperienceI had a terrible experience with U-Haul storage I had a water leak on mine furniture and clothes and Rodents In my storage unit
TERRELL J | Overall ExperienceThe staff was always helpful and available. The facility was very clean and I would recommend it to anyone.
nancy w | Overall ExperienceVery friendly and helpful staff - !
Madeana P | First ImpressionsThe lady who was working the day that I rented the storage unit, was not very friendly. She seemed annoyed that she had to work. The other employees that I came in contact with seemed to be ok with what they had to do.
Taneca M | Overall ExperienceSuperb Customer Service! I would highly recommend!
marshall e | Overall ExperienceEveryone there was excellent, helpful, and knowledgeable!!!!!! I love this location!
Jasmine U | First ImpressionsI reserved a 10 by 5 unit get there put my motorcycle in the openings only 3 ft I measured it so I had to get a 10 x 15 cuz that's all they had it cost me another $70 a month kind of false advertising to meet attend by 5 is really a 10 X 3 entrance
william l | First ImpressionsHad my belongings there for 2and half years cause of a move and finally found a home. The prices went up several times during that time. Was not so happy with that! But other than that I was happy with them!
Angie G | Overall ExperienceLove it
jalil a | First ImpressionsOverwhelming smell of mouth balls in the whole facility. Very toxic I feel like you should not allow moth balls very toxic
SHARON B | Overall ExperienceApparently there is a disconnect between Uhaul Corporate and franchise locations. Everything about the unit I reserved through the website was backwards. It was supposed to be a 10x10 indoor unit that was free for the first month...in reality all they had to offer was a 5x10 outside unit for $90. Might use their trucks again but I'll never use their storage.
MATTHEW S | Overall ExperienceThe agent that attended to me was friendly, courteous and knowledgeable.
David A | First ImpressionsI turned in keys and my card in November and you all continued to charge me. My moving company picked up my items and I left the unit. I’ve explained this multiple times to your “customer service “ and no one has helped. They stated I still owe $500. Worst experience ever!
BRANDI C | Overall ExperienceAn awesome move-in! The staff could not have been friendlier; the were thorough and quick. 1st time storing with U-Haul and will never go anywhere else. Clean, well-lit, easy to find my way around with all the markings, and they provide carts to use. Excellent experience all around!
CHRISTOPHER M | Online Move InPrice increase was annoying. Also annoying was employees inability to lookup my account using my name or phone number.
NICOLE G | Overall ExperienceConverted truck storage..... Lousy doors would not close properly. Forced purchase of lock is rediculous. Rain puddles in front of storage unit making access difficult. Staff poor in customer service......Very poor. Had to call 3 times to verify move out!
MARTIN W | Overall ExperienceWe had a great experience! Loved the location, well lit interior and exterior, and the ease of loading and unloading.
Amy K | Overall ExperienceEasy access and a very helpful staff
Anthony H | Online Move InNever had a problem with u-haul.
virgina g | Overall ExperienceMy stuff was sold under the value of all I had in the unit, my power washer worth 700.00 was in there used twice was worth more than 7 months rent of the unit was sold for 125 bucks. When I would have paid the whole storage amount. Smh.
Aja H | Overall ExperienceI loved this storage facility. It was always clean and well lit. Also I love love love the convenience it afforded. There are carts and mattress carts on site to assist you with moving your things. Staff were always friendly and attentive. Couldn’t possibly ask for more!!
Tyresha T | Overall ExperienceGreat staff! Nice facility! We will recommend to anyone who asks us about the place!
STEVEN H | First ImpressionsThings were fine for the duration, but for example when I was checking out/ moving out, 3 employees were just sitting in lobby, one half awake, if I was a new customer I would not use your business as it’s super unprofessional having someone basically asleep in the lobby and wasn’t even bothered customers were seeing so, something needs to change.
MELANIE N | Overall ExperienceThis was the 2nd Storage Unit I had reserved from this location. (2nd unit at this location. First time was EXCELLENT service etc.). The facility had rented the unit out from under me and when we arrived it wasn't available. While the owner/operator Chris did a great job getting us the same rate for a larger outdoor unit to compensate for the indoor climate controlled unit we had reserved, all of our furniture and electronics were covered in a thick layer of Georgia's famous yellow-green pollen and dust when we accessed it to clear it out this weekend. This was very unfortunate and has required several hours of cleaning everything before bringing it into our newly constructed home. Other than that, the rental, price and consistency of the payment process and smooth checkout were painless and simple.
Brian M | Overall ExperienceI made a reservation for a 10x10x12. I stopped by just to make sure everything was in place. They told me the 10x10x12 was no longer available and if I wanted the 10x10x10 I need to rent it now a week and a half before I needed it or it will be gone. I guess you don’t honor the reservations. I had called a week before to change the date I needed the 26ft truck and they didn’t even have that.
Russell T | First ImpressionsWhen I need a unit for a short period, I always choose this location. The manager is knowledgeable. The only downfall would be the cleanliness, the community section was always junky and full of broken furniture. The outside bathroom needed attention. Finally, the trashcan by the exit door was never emptied. I will be back the next time I need a short-term unit. Thanks!
STEPHEN S | Overall ExperienceIt was good aside from some of my stuff having mold on it which I was not happy about.
LATOIA F | Overall ExperienceExceptionally clean and well managed!
Jody N | Overall ExperienceVery poor customer service rude people always a problem to contact them always a issue to pay my unit or paying extra money late fees them always contacting my ex husband knowing it was court orderd it was my unit I believe he took items out or the staff did alot of things broken an wasnt when they went in there
Shavawnia V | Overall ExperienceThe staff is very knowledgeable and friendly. I would highly recommend their facility.
James V | Overall ExperienceI like the security and elevator. I dont like that you charge extra for 24hr access. When you work and off shift 12hr job you need 24hr access but its not worth $10 extra. I wish you gave a military and first responder discount. Im a veteran and i also am a hospital worker.
wayne c | First ImpressionsBoth outdoor storage units leaked and damaged some of my items. When I informed UHaul, they said they would inform the manager and I was never contacted for follow up. The computer system at UHaul is horrible. When I first rented the units and set up my online account, UHaul's system linked my account to an old account ten years old, including an old credit card, which it then tried to run for auto pay and of course failed. I was then charged late fees, & a delinquent letter was sent in the mail to my MOTHER'S address THREE states away. When I went to UHaul to correct these issues, they apologized and admitted that their computer systems were horrible. They removed the late fees, but it should have never happened in the first place.
MATTHEW B | Overall ExperienceNo Comments
JOSE G | Overall ExperienceThis location has always been able to help me whether storing items long or short term, as well as with moving needs.
Laura H | Overall ExperiencePeople dirty up the bathroom real bad...but the staff amd everything else is great. They always helped me out a lot amd I greatly appreciate them. I still have to rate them as excellent.
JODY L | Overall ExperienceEmployees are rude and not helpful at all.
Sherard A | Overall ExperienceTruck was very clean and well maintained other then the damage from renters
Dustan B | First ImpressionsGreat people and very helpful
Mike H | First ImpressionsMade a late payment. Two weeks afterwards the lock was still on. I had to tell them to take the lock off. I think that should have been checked
angela a | Overall ExperienceCalled several times. Wait time 10-15 minutes. Last call was on hold for 38 minutes. No one ever picked up. Was still on hold when i walked in building. Girl at counter was on her cell. No one in line when i arrived. Brought this issue up with management. Other employees were great!
Virginia A | First ImpressionsYou are truly renting a uhaul truck with a lock on it for. 200 bucks
sharon l | First ImpressionsI have rented here before. The facility is very clean, convenient, has many carts, and staff are always friendly and helpful.
Laura H | First ImpressionsAlways a pleasure working with your staff. They are knowledgeable and courteous. Good to see familiar faces over the years.
Michael S | First ImpressionsThe reason for my average experience, my 3pcs leather sectional with a dual recliner and sofa bed was stored in the very front of the storage unit along with a few more items. When I went to get my stuff the were badly molded. Called the insurance Co, all the say was there wasn’t any leak & they denied my claim. Uhal will not do anything for me either. Chris - regional manager- newnan, ga. My lost $3000.00.
Chandra H | Overall ExperienceVery happy, except for the locker next to ours had nasty smelling stuff in theirs
Lisa G | Overall ExperienceMy daughter’s home was severely damaged by the tornado that hit our area. The staff was so kind and took care of our needs. Very much appreciated!
susan b | First ImpressionsThe lady that assisted me (I believe her name is Gina) was extremely helpful! I was flustered and did not have a reservation for a storage unit so I was nervous about my move last minute move... But she was extremely kind and went out of her way to help us get everything accomplished in a timely fashion. Exemplary customer service, thank you!
NICOLE G | First ImpressionsGreat experience, with the exception of having some difficulty online finding my unit to pay online. Other than the the tech issues my experience was a great one.
Christina K | Overall ExperienceI moved into the storage on a Sunday afternoon late in the day when it was soon to be time for the associates to go home. The trash cans in the storage building could have used some taking out, but again, it was around quitting time and I know how it feels to be ready to get off work! Other than the trash cans being full, everything else was clean as a whistle and looked great!
Laryssa S | First ImpressionsAfter speaking with a person on the phone and deciding which unit would be best for me when I got to the location the unit I thought I was getting wasn't available and too the truck I was renting for the day had already been taken. There was no mention I had to pick it up at a specific time. I've had this happen with other storage facilities as well. Not sure why....I did get another truck and to I didn't realize there was going to be an added charge for mileage. It needs to be pointed out during my conversation.
Doreen P | First ImpressionsGreat experience!
JAMES M | Overall ExperienceNicely done, would use again!
john n | Overall ExperienceMichaela at the Peachtree City location was awesome! Very helpful and went out of her way to take care of our needs! The units are also nice, and the rest of the staff for both my moving vehicles and storage Units were great as well!
JAMES M | First ImpressionsStaff are very professional and helpful.
Derrick T | First ImpressionsGreat service! Only suggestion is a key card drop box for when you move out. It was just a tad annoying having to go back to the office just to drop off a card. Thanks for the help everyone! I always recommend you guys.
Adam P | Overall ExperienceI’m so frustrated. Came in a few weeks ago and thought I had reserved a 10x10 unit for sometime this month. Came in yesterday to move from my 5x5 to 10x10 and was told “no, you don’t have a reservation and we don’t have any available. 🙁 Also was told you don’t keep a waiting list for 10x10’s.
Jody N | First ImpressionsEveryone here is always so nice! Keep up the great work!!!
Kelly B | Overall ExperienceSome evidence of mice in the storage unit, but there are traps/poison stations throughout the facility, otherwise a clean and safe building
Andrew E | Overall ExperienceInitially wanted to rent for only a year but life happens. Now after 2 and a half years I was sad to say goodbye to “my” storage unit. This place is sparkling clean, ppl are super friendly, and very patient as my storage needs changed several times and they were able to accommodate them. Highly recommend!
Laura H | Overall ExperienceMy only complaint with u haul Newnan is about a single employee. All agents were busy when I arrived, so I was waiting. This young lady came in to start her shift, she had a thin T shirt with no bra and house slippers, she clocked in and went outside in the shop area and sat down and started smoking. She was still there smoking and talking on her phone after I unloaded a truck and checked out. So I asked another employee about her and what her job was. I was told she had the same job as the rest of the folks at the counter. Why she chose to go outside and smoke instead of helping me while I was in line I do not know. She seemed extremely comfortable ignoring your customers so this tells me she does this quite often. Her dress was completely unacceptable for public work. Her work ethic would get her fired if she worked for me. You are really being unfair to your other employees by allowing this employee to act like this. All your other folks were very professional and very helpful and working their butts off, I feel pretty confident you know exactly who I am talking about and I hope that you address it.
JAMES G | First ImpressionsVery helpful showing us to storage locker and in the return of our rental equipment.
Skipper H | Overall ExperienceThe best climate control storage unit ever!! Customer service is always amazing, my one stop shop for moving. Especially this particular location.
Tenisia M | Overall ExperienceThe cleanest U-Haul location I've ever been to. Great job guys!!!!!
alba t | Overall ExperienceGood service at the desk and unit was clean and well lit.
wesley b | Overall ExperienceThe only issue that I had was the credit card I used for payments always seemed to change and I was always charged late fees and I got tired of paying them. That is the main reason that I shut the account down. I felt I was being ripped off every time a payment was due.
DONALD C | Overall ExperienceThe manager there was super friendly and helpful, both with teaching the guy checking me in, and also showing me everything with the storage unit. Great customer service.
Scott A | First ImpressionsGreat staff, great location. The storage area was nice, clean and spacious. No issues at all with the process
Sara H | First ImpressionsProfessional and attentive, I appreciated how they cared enough to help me decided my choice in rental storage.
SHARON P | First ImpressionsBecause my things are filled with mold and bugs and rats , red ants who knows what happened I don’t but my things look weathered like they were out elements why should I pay for storage that has my things looking like this ? 1400 + dollars wasted because I need new things my clothes shoes toys my life, and your not willing to help because I didn’t pay more WOW thank you !
Lillian M | Overall ExperienceStaff friendly and professional
Willie T | Overall ExperienceSeveral inexperienced staff. Reservation not handle properly. Took 1 hour to get lock off. Overcharged for staff error. Truvk
Ellen G | Overall ExperienceThe staff is amazing! They are very friendly and helpful. If I ever need another storage unit or truck I will be back. Thank you all so much for making my experience fantastic!😁👍🏾
Eletrica M | Overall ExperienceVery friendly staff and very helpful... I would use this location again!!! Fabulous Service!!!!
lennell g | Overall ExperienceThe staff is very helpful and accommodating.
dave m | Overall ExperienceStaff was awesome!
Douglas B | First ImpressionsI think our sales rep must be new, there were a few hiccups but they were quickly addressed
Sabrina R | First ImpressionsVery pleasant experience and the staff really understands customer service. Thank you!
Harold E | First ImpressionsJade was very nice
tammy g | First ImpressionsThe facilities and location is a 5. The staff tries hard, but at a 3 with wanting to show effort but not getting the big picture. (Like making me walk back and forth in a process when it could be one trip if they just came with me. (Truck rental. ) Then a 1 Star on professionalism. While a 5 and 3 when working with me directly, they are awful when they think they are not being watched. Yelling names at each other scroll lot, etc. they need to be professional the whole time on the clock.
JEROME C | Overall ExperienceGreat service.
Jason G | First ImpressionsThe only things I dislike the Uhaul. My son is in Military, And he currently station at Fort Bragg. He had an order to Deploy to Korea. My son asked me to helped him to find A storage unit, so he can move his family home while he deployment. I rent a unit for him on March 7, how every with all Corona viral going on, his deployment got Cancel, I had to cancel the unit the 20th and asked if I can get my refund back, and was told I couldn't get my money back. I just think since we never had a chance to move, none of all stuffed into a storage unit. Since my son is seeing our great National, I was hopeful that the company would consider refunding back to me!
linda l | Overall ExperienceThe entire staff was very friendly and helpful. Explained everything very thoroughly and did a superb job of making a stressful move so much easier! Superb staff!!
STEPHEN M | First ImpressionsNA
MARCEL B | Overall ExperienceSeems to be very well run!
derrick c | Overall ExperienceWorked out great for us....
James B | Overall ExperienceVery helpful and professional
Tim B | First ImpressionsThank you.
Everett G | Overall ExperienceIt was hard to pull up and down the door. Please fix door 139.
Conswella T | Overall ExperienceExcellent experience.
WESLEY N | Overall Experienceexcellent facility & staff
TERRY w | Overall ExperienceStorage to small and location not great but gave me free move in price really to high on what they gave me had to get another storage , friendly people until I had this issue I shouldn’t have to pay
Lillian M | First ImpressionsFrom start to end of my moving process u/ haul helped me get it done. Thanks
Jeff b | Overall ExperienceY’all would have been perfect if y’all didn’t charge so much for mileage and or be little more considerate with how much it is! But the people were nice.
Ashley S | First ImpressionsThis facility is well-maintained and the staff is very friendly. I felt safe at the facility and did not have any worries about my belongings in storage.
Kimberly B | Overall ExperienceService was great! I would definitely rent again at this location.
Alba T | Overall ExperienceJade and Chris are the best!
Deborah S | Overall ExperienceVery nice staff, clean facility, plenty of carts including mattress carts, even able to borrow a dolly if needed. I’ve used many storage places over the years, but never U-Haul... this is better.
John K | First ImpressionsThey always worked with me and were extremely helpful!!
Libby H | Overall ExperienceGreat customer service and staff was very friendly and helpful.
Darren W | Overall ExperienceNo comments
Ewell M | Overall ExperienceVery courteous service
James M | First ImpressionsWe had a unit next to a person that stored a high amount of dog food in their unit. Do to dog food stored next door we continually had rats, and baby rats that ruined our belongings due to urine/feces
Bonnie W | Overall ExperienceExcellent, friendly, knowledgeable, helpful, and swift service.
Rita Y | First Impressionsno additional comment
Phillip S | Overall ExperienceI did see mouse droppings from time to time. But other than that it was a good place. Dry , clean and safe.
Carol S | Overall ExperienceUHaul Storage is the only place I will store my things into. Everything about it was on point. I have referred several people to UHaul and I know they will like it as well. Thanks!
Marie C | Overall ExperienceI am a female, truck broke down on a backroad in Alabama. I called the guy we always rent from told him my cell phone was almost dead and my situation. He was short and rude. Told to call 1800#
SUSAN A | First ImpressionsWould be nice if the lockers had a light . Thanks
Rick O | First ImpressionsFriendly professional service
JOHN D | First ImpressionsEasy rental
kellie r | First ImpressionsGood service.
HURLEY H | Overall ExperienceJade was amazing!
JAMIE B | First ImpressionsIt was a great experience
Stephanie R | Overall ExperienceShirley, Shelia and the staff are amazing - very competent and polite, helpful and dependable. Excellent customer service!!
Marissa M | Overall ExperienceShirley, Shelia and the staff are amazing - very competent and polite, helpful and dependable. Excellent customer service!!
Marissa M | Overall Experience.
TIMOTHY F | Overall ExperienceGreat facility with easy access and climate control. If we ever need to put our belongings in storage again, we will absolutely look for another Uhaul storage facility again.
Claudia Z | Overall ExperienceChristopher Hill & his whole entire staff are nothing but amazing people! I look forward to doing business with them in the future. I can’t say anything but absolutely great & Extraordinary things
Jesica R | Overall ExperienceThe representatives at Uhaul were extremely helpful and thorough with my recent storage rental.
Stephanie R | First ImpressionsVery friendly staff
Ewell M | First ImpressionsChris and his staff were AWESOME. I have stored items in other places and Chris and his staff, and the facilities were the BEST I have ever encountered. Thank you Chris. Jim and Judy Mills
jim M | Overall ExperienceGreat customer service, easy process.
georgie m | First ImpressionsStaff was efficient and friendly. All areas were clean. I could easily access carts for assistance to move my belongings to the second floor.
Julie E | First ImpressionsNot having 24 hour access without paying extra was annoying several days. Appreciate them working with me originally (no 10x10 available, so gave two 5x10s for same price as 10x10).
Kevin W | Overall ExperienceMy Ubox was delivered expeditiously.
OLAMIDE M | Overall ExperienceGreat staff - very helpful! Clean facility! Easy to use and I felt like my things were safe. Well priced and worth the money for your things to be protected. Bonus - helpful carts!
Amanda S | Overall ExperienceThank you for the Excellent, professional staff, and a clean, secure facility at a very reasonable price.
Cor T | Overall ExperienceDidn’t appreciate rat crap in my shed during my whole rental time.
Margaret S | Overall ExperienceHad a storage unit for two years. Price increase per month was ridiculous!! It seemed to go up every other quarter!! I would never recommend or use Uhaul storage again!! The tape sold at Uhaul is tape
Carl E | Overall ExperienceWhen I need climate controlled storage again, I will be back!
Jack P | Overall ExperienceThe facility was always clean and the staff always very helpful.
TROY P | Overall ExperienceClean, convenient; friendly staff.
Mary F | Overall ExperienceWe were out by the 26th and you charged us a full month and charged for a bee access card when your employee told us that the cards h and d been malfunctioning and we needed a new one.
Kadee C | Overall ExperienceGreat experience.
Tammi Y | Overall ExperienceThe customer service at this location was outstanding for a stressful situation. I cannot thank you enough!! Tammi Yates
Tammi Y | ReservationEveryone was so courteous and nice I would do it over and over again in the future
margaret b | Overall ExperienceThe staff wrre/are "Perfect:!
stephanie j | Overall ExperienceVery convenient use of facility and helpful staff.
Valerie R | Overall ExperienceI understand that this lication puts Rat Traps/Bins in each unit, but they should clean & sweep out units prior to New guest moving in! It's very nasty too see Rat droppings inside units before rentin
Lisa P | Overall ExperienceAlways great service from Chris and his team.
Paul B | Overall Experienceterrible, dirty, rat feces in unit, raised rent 2 times on an 8 x 10 unit, we were due $15 credit..only had a 20 dollar bill in drawer and there response was we would have to come back later!!!
James M | Overall ExperienceAwesome service
Naimah M | Overall ExperienceVery professional, polite and extremely helpful staff. Always cheerful and advised me when asking questions about moving needs. Thank you very much.
Anne C | Overall ExperienceGreat location
brandon w | Overall ExperienceThe staff was unwilling to contact your IT department and tell them that I could not pay my rent online. Due to a mistake in one payment a yearly rental was charged & could not be changed. Moved out!
henry c | Overall ExperienceEverything went well. Treated with some of the best Customer service. Will highly recommend to anyone I know wanting some place to store their stuff!!
heather b | Reservationstaff was friendly,helpful and knowledgeable
chris w | Reservationmy pod was a pick up and drop off order to my home, but the experience was seamless. The dispatcher kept me informed and was a pleasure each time we spoke.
Jennifer F | Overall ExperienceExceptional customer service, so very exceptional, I'm seriously considering submitting an application to join the team. Thank you for the impressive experience.
AL L | ReservationWe had issues with the card not working. All we had to do is call and they came to let us in. Very nice place and helpful people.
KATHY M | Overall ExperienceFantastic facility. Thank you.
Denise K | Overall ExperienceVery well maintained, clean. Would use again and highly recommend!
Laura H | Overall ExperienceOne way move, first month rent free. Clean room. Pleasant workers
Wesley B | Overall ExperienceThe rates are to high!!!
susan w | Overall ExperienceExcellent Service
SERVICE S | Overall ExperienceThis location is easy local access for my storage needs. I had an indoor storage unit and the building was always clean and orderly. The staff has been very helpful anytime I've had questions.
Tiffany T | Overall ExperienceFacility was clean. Staff were knowledgeable and reservations were very easy.
Larry S | ReservationMr Miller was nice and cordial. The price was fair and I would recommend customers to HIS location 24 Franklin Hey Newnan, Ga.
Carolyn C | ReservationThanks!
JOHNNY C | Overall ExperienceVery professional and friendly staff.
susanne m | Overall ExperienceStaff was very helpful with solving a minor issue at both facilities in Maryland and Georgia. The driver arrived as promised and was also a great help . Thank you I would definitely recommend
nathaniel p | Overall ExperienceI’ve used this location for different services for about 5 years. I’ve always been incredibly satisfied with them!
Peter J | Overall ExperienceFriendly staff , clean facility,
stephen g | Overall ExperienceThis is a wonderful manager and staff, God bless them!
annette l | Overall ExperienceChris is a great manager. Always helpful and promptly rectified any concerns I had.
Simone J | Overall ExperienceI Ordered a truck at that location and was the Truck would be ready at seven. When I went to pick up the truck I was told that the truck was at another location and it wouldn’t be ready till 10!
Donna R | Overall ExperienceI did the u-box self move. The Newman location was great at contacting me when the box arrived to coordinate the pickup of the box.
Meagan T | Overall ExperienceAvailability and service was good😋
Vivian S | Overall ExperienceThe manager was ALWAYS wonderful!
elain d | Overall ExperienceI was a 10+ year customer with previous owner storing sentimental items from two sons who were killed in a tragic car accident. Uhaul took over & raised rent every 6 months. YOU WON! Drove me out! Bye
JOHN D | Overall ExperienceUpon delivering my containers Uhaul left black tire marks all over my pressure washed concrete driveway - I think it should be Uhaul responsibility to clean up my driveway.....!!
noreen h | Overall ExperienceSummer the Ubox driver was wonderful. She was very knowledgeable and helpful. The Uboxes were a perfect solution for storage while we were in between homes.
Stephanie B | Overall ExperienceEveryone was helpful and the boxes we used were perfect for the job.
carrie c | Overall ExperienceAll is good.
SANDRA D | Overall ExperienceIt met all my needs.
Sandra J | Overall ExperienceThe facilities are clean but the staff is clueless. They have given me incorrect information and I feel like the prices are over the top. They treat customers like they don't really need them.
martha d | Overall ExperienceI enjoyed my time of rental of a storage unit , things were clean , office staff always nice. When I rented my moving truck things went very well also. Alresdy recommended it
Toni R | Overall Experience