Customer Reviews for U-Haul Moving & Storage of Newport

Rating:

5.0

Brian, Manager, and Shawn that work there are very helpful!

Rating:

4.0

You scheduled my appointment to have a hitch installed on my SUV for 7:30am. I arrived at 7:15am. The installer was not due in until 9am. You should have sent me an email alerting me not to arrive until 9am. The staff was wonderful and the installer was very good and did the install quickly. I was done by 10am and on my way. Too bad it took 3 hours out of my day. Lesson learned to confirm my scheduled appointment.

Rating:

2.0

I asked for a trailer with a ramp and was given one with a gate that doesn't go all the way to the ground. I didn't realize until it was too late.

Rating:

5.0

Great team leader by Byrab

Rating:

5.0

Shane was great got me what I needed fast and easy

Rating:

5.0

Great service and excellent installation

Rating:

5.0

Well run and good staff

Rating:

5.0

Great job

Rating:

4.0

There was spilled coffee in my rental, so I had to clean the cup holders and the down the side. It's no big deal, but the truck should have been cleaned.

Rating:

5.0

Honestly, I have no notes to offer. Great helpful team. Easy quick pick up & drop off. Would definitely recommend to a friend/family.

Rating:

5.0

The guys working there were very helpful.

Rating:

5.0

Move went great, staff very helpful and friendly.

Rating:

4.0

I didn't get the to go bins that I was charged for. Making sure that the things paid for are provided would have made this an even better experience.

Rating:

3.0

Not enough customer parking - all available spaces were full.

Rating:

4.0

Staff was friendly and professional.

Rating:

5.0

Great facility but the real treat is the friendly and helpful staff

Rating:

5.0

Good

Rating:

5.0

Great as ever

Rating:

3.0

Customer service was ok, he was pleasant. Truck was rough. 1/4 tank in it. Engine light on. Ran old. Put gas in it, over 1/4 and no credit or anything. Overall a 3 star. Average I guess

Rating:

5.0

nothing

Rating:

5.0

Bryan the manager is great to work with. Shane and the rest of the staff are awesome. All are very friendly. Very helpful. Always cheerful. I love the UHaul experience, will continue to be a frequent customer.

Rating:

3.0

Firstly, when I rented the truck the representative did not extend my rental one day like I asked. I got called by Uhaul corporate asking where the truck was. The truck had big empty used water bottles in the cab. It was filthy. So was the back of the truck and it did not have a quarter tank of gas like the rental agreement said. Yes I know trucks from Uhaul are usually trashed but this was ridiculous. Isn’t the previous driver supposed to clean the truck? Don’t you charge $4.50 per gallon? Do I get that money back?? Awful location and I would never rent there again. Truck was mechanically unsafe for the road also.

Rating:

5.0

Guy at the front was great

Rating:

5.0

Had trouble with the mobile app ... but the staff at the Newport location accommodated me well on each end of the rental experience.

Rating:

5.0

This process was effortless. I was very happy with the service I received from the store.! Everyone was very accommodating. And I will use this U-Haul store to anyone.!

Rating:

5.0

Great!

Rating:

5.0

Could not have been nicer or more helpful. Pick up in Rutland VT, Brian was excellent. I got everything I needed. Did not like your tape. Did love the green tape. It was a long day and pleasant arriving in Newport. I think the man’s name was TJ.

Rating:

4.0

Thanks for your great services.

Rating:

5.0

Great service very helpful employees.

Rating:

5.0

It was a great experience. Customer service on the phone and in person was excellent!

Rating:

3.0

Both employees on smoke break at same time. Signs posted stated to stay in vehicle during business hours until attendant comes. Concerned that time stamp for return will incur extra charges for being after required time.

Rating:

5.0

Great U Haul facility

Rating:

5.0

Staff goes above and beyond

Rating:

2.0

Didn't care for the harassment letters. Didn't care for the managers attitude. Won't ever use u haul again

Rating:

4.0

Without a doubt Jajaun is the backbone of that shop! It is very rare to find knowledge, ability and exceptional customer service all in one person. As a result I won’t hesitate to go back and have already recommended U-Haul Newport.

Rating:

1.0

Hitch rattled. and chains attachment was done incompetently

Rating:

5.0

Super efficient and a new van made helped make my delivery easier than expected.

Rating:

3.0

Only concern was my paperwork stated a full tank and that’s what was verbally told to me. I got in the van and it had 3/4 of a tank. Had I not looked I’d of been SOL. I’m not sure if that was just a mistake or a tactic to get more gas out of me, but it wasn’t a good feeling to start off.

Rating:

4.0

Bryan who handled the rental when I picked it up was quick, diligent and professional. I was very happy with his help, everything was easy and smooth.

Rating:

3.0

The gentleman who worked there was friendly and hooked up the equipment. However, Equipment was rented out damaged. This was realized after packing it up that the trailer could not be locked. We had to secure the doors with ratchet straps and zip ties in order to keep them closed for our 900 mile trip.

Rating:

5.0

I used the automated system to check out my van and return it. It was a little time consuming but worth it for not having to stand in line. The only request I have is to give some indication about where/how to return the key. I returned it inside as the facility was still open, and the woman there was very nice, but if she hadn't been there I wouldn't have known what to do with the key.

Rating:

5.0

Got trailers switched out and hooked up for me right away. All personnel were friendly and helpful. Highly Recommend this location.

Rating:

2.0

On 10/27/2024 I made an online reservation. On 11/30/2024 I checked the status of my reservation on line to confirm the details. Shortly after I received a phone call from Uhaul stating that they did not have the truck I had requested but offered me a larger truck for the same cost. I reluctantly agreed since this was a short local move. The individual who opened the shop was alone on a very busy day. He was accompanied by his dog that bit two customers in the leg while I was in line. Fortunately the bite did not break the skin of either customer and they were both more concerned with getting their task accomplished. The employee barely acknowledged either incident. His only response was, " I forgot to mention he (the dog) isn't very friendly". He had his breakfast on the counter blocking any space for the customer to put down their things. The printer was not working so he was not able to print the contract. He emailed the contract so I had to sign and agree to a contract that I was not able to read first. This large truck was challenging to navigate in the parking lot of our location but we made it work. We also had difficulty maneuvering this large truck at the gas station so we choose to not put gas in it. We had only driven 19 miles which should be equivalent to less than 2 gallons of gas. Instead I received a charge of over $30.00. We took photos of the mileage and the gas both before we left the parking lot at pick up since we had not been able to review the contract and again in the parking lot when we dropped it off. I expected a charge for 2 gallons of fuel but I was charged for 6 gallons. The truck was clean and operational but the customer service was poor.

Rating:

5.0

The Newport location is the best location I use. Always a pleasure to rent from them.

Rating:

5.0

Personnel are always friendly and helpful

Rating:

1.0

Get rid of the marijuana on site. Place reeked.

Rating:

5.0

Service agents were kind, courteous and helpful

Rating:

5.0

I can't think of anything.

Rating:

5.0

Good

Rating:

1.0

Stick to the request, no bait and switch. Also, ensure that the location does not reek of freshly smoked marijuana.

Rating:

5.0

The staff is great. Pleasant and helpful.

Rating:

5.0

Fast friendly efficient rental and even after hours return! Great experience.

Rating:

5.0

Thanks

Rating:

5.0

Good service

Rating:

5.0

Crystal was extremely helpful and friendly and made the check-in experience smooth and easy!

Rating:

5.0

The people are hard working. They could use a new Employee. Or two to help them out.

Rating:

5.0

Staff was friendly and Professional.

Rating:

5.0

This Team is Quick and Profesional

Rating:

5.0

JT was great! He is always very helpful!

Rating:

5.0

Add larger dollies

Rating:

5.0

The guys took the equipment back without issues and conducted a swift inspection making sure everything was noted properly after my long trip.

Rating:

5.0

JT was very helpful! Thanks!

Rating:

1.0

This vehicle had damage to the rear window and due to a flawed design shattered while driving. I was charged heavily at drop off. Was told even with the insurance, this would still have been a charge. That is very unfortunate because I could have been hurt and to be charged this amount, was very upsetting. Please look at these windows and the design - it is not the customer's fault.

Rating:

5.0

Brian and the entire Middletown/newport team are just great. They are why I keep going back. I love the U-Haul experience.

Rating:

5.0

The only problem was there is no elevator in building C. I had a upper unit and have bad knees. BUT the man who helped me was very accommodating and got me into a different unit. Thank you so very much!

Rating:

5.0

The staff at the Newport UHaul are great.

Rating:

5.0

I’m an elderly widow. The staff at Newport U-Haul is above and beyond. I had trouble with my lock and they helped me open my unit. Everyone was so great to me for the whole year and a half I had to store my things. I can’t say enough good things about the crew and the facility. They kept my things safe and dry. Thank you all very much. 5 stars all the way around.

Rating:

3.0

The reason I said I wouldn’t recommend UHaul because I was told from a staff that my unit was cleared out which caused me to panic thinking all my belongings were stolen. Thankfully it wasn’t my unit

Rating:

5.0

That facility was easy to access and the cargo doors, ramps, loading docks and carts made moving heavy and awkward items easy.

Rating:

4.0

Thank you Brian and staff for all your help! Best regards, Kimberly Skeen

Rating:

4.0

Pleasant Trip. Only problem, nothing to do with U-Haul was the traffic

Rating:

5.0

Brian the manager was very professional and accommodating.

Rating:

5.0

Friendly and easy access

Rating:

5.0

Brianna was wonderful!! She was so helpful and accommodating.

Rating:

2.0

For some unidentified reason, my personal master lock was cut off my storage unit and replaced with an U-Haul lock. I found out when I tried to get into my unit… and you can imagine my reaction. I asked for an answer why my lock was cut off and replaced without my knowledge or consent. The answer provided included something to do with the cleaning crew. Right. I asked to see where in my lease there is a mandate for having a U-Haul lock. Nothing. I paid $260 per month for the folks at U-Haul to have access to my personal items… while I didn’t. I will never use U-Haul again, for anything and relay this story to anyone asks for moving or storage advice.

Rating:

5.0

Awesome. TJ is the man. Helped me out with a unit during a great time of need. BZ. Job well done.

Rating:

5.0

Just need to fix the storage elevator would be great

Rating:

2.0

Moved out because I had to remove a lock from storage unit when I tried to explain that I had important things in it and I wanted Xtra security on it I was told I couldn't paid for 6 months up front still had over 2 months left told reason was if I didn't pay they needed to put a lock on it after 4 months now I can't have 2 locks come on it's my stuff in there but employee didn't want to hear it

Rating:

2.0

When renting my Uhaul for a one way trip the person I was dealing with in Newport messed up my license with another Martin lady as well as phone number and address. Then they put me down for 4 even though I needed two. They then booked me to pick it up but didn’t have it till about 3 hours later and they couldn’t seem to tell me if they had storage units open so I had to book it online.

Rating:

2.0

Too expensive and raise rates constantly.

Rating:

5.0

With what I am going through, Bryan was extremely empathetic and helpful. He only made the process as difficult as it is... easier. Great employee!

Rating:

5.0

The office staff were so helpful. Thanks so much!

Rating:

5.0

Very helpful and courteous

Rating:

1.0

When emptying my storage unit I realized there was rat/mouse feces all over everything! My boxes, storage bins ect... my sectional couch that I used all of 8 months was ruined and this is nor covered in the storage insurance!

Rating:

4.0

Quick ez Friendly

Rating:

5.0

Very polite and helpful. Thank you.

Rating:

3.0

There is no lighting or electrical outlet in my unit and it's extremely difficult to organize my stuff in the dark.Really a hassle and pretty disappointing since I need the extra space to get organize. It also appears that there was water damage in the unit at some point. I hope that this isn't an ongoing problem. The employee who I dealt with just prior to renting the unit (when I needed a truck) was helpful. However, the key I received with the contract didn't work in the truck. The ID number on the contract matched the truck as did the license plate, but the key went to a different truck which is the one I ultimately used. To be clear, the contract didn't match the truck I drove, which seems like a liability for all parties. Also, I realized a couple of days later that I left a bag of painting supplies in the truck. When I called and explained that I was looking for my belongings, the person on the phone didn't miss a beat when he said that no one had turned it in. I had barely gotten the words out when he gave his absolute answer of "no." He didn't say that he would look or anything helpful: he just kept repeating that the bag wasn't there. I didn't find him credible, and his lack of concern for my inquiry was a great example of poor customer service. I have always worked in fields that required interacting with customers and I was really disappointed with the way he handled the situation. I went in to speak with someone about my missing bag, and spoke with another employee, JT, who was quite helpful. He said he had indeed found my bag and he proceeded to pull it out from under the workstation. I told him who I spoke to and he told me that it was the manager. Unbelievable. I'm grateful to JT for his honesty and attentiveness. He had even attempted calling customers who had previously rented the truck until he got too busy and was unable to call more customers. Maybe some remedial customer service training is in order for the manager in question.

Rating:

5.0

The new employee that helped it was her first day she went beyond what she was supposed to do to make sure my first experience with uhaul was excellent!!!!!

Rating:

3.0

Took more than 6 calls to get the unit confirmed. Most difficult storage unit process ever.

Rating:

5.0

Thank you for all your help You were right on for a storage facilit.

Rating:

4.0

Very pleased with my stay there. Was informed quickly about any concerns (water leaks) they may have had during our nasty storms. Which was minimal. Special shout out to JT, in Newport RI . He was very nice throughout it all. Best wishes to him. 🙏

Rating:

5.0

no comment

Rating:

5.0

The entire staff is always extremely helpful and friendly. Crystal should be given a management position. She's is amazingly talented and professional. I believe she would be priceless to any organization.

Rating:

5.0

Great experience and friendly staff!

Rating:

2.0

Poor communication via email for the state of the unit. Multiple times i reached out due to a missed payment even when I made it clear I no longer wanted to be a member.

Rating:

5.0

The worker she was very friendly and knowledgeable

Rating:

1.0

The facility is great. The problem is the limited and unhelpful staff (both on the phone or in person). I have been spending thousands of dollars annually at the 111 JT Connell HWY location for 2 decades. Some of the staff are degenerates, underpaid, unmotivated, unpleasant and unprofessional. And a couple others have to work twice as hard to make up for the slackers and only paid peanuts. Hire better staff and THAT facility will do MUCH better, trust me! I also HATE things: the excessive, documents, emails, calls and texts for a simple storage bill, WAY TOO MUCH notification. U-Haul is NOT my life’s priority!

Rating:

5.0

Staff always ver helpful & totally professional!!

Rating:

5.0

The guys there helped me out as I knew nothing about the process.

Rating:

5.0

I am very happy the the facility is climate control because I have some collectibles that need to be in a climate control environment.

Rating:

5.0

Brian is an excellent manager. I watched him handle 10 customers in 20 minutes. Each of us wanted different things and Brian took care of everyone. U-haul is lucky to have him.

Rating:

5.0

Other than losing half my stuff due to the flood I have always used uhaul for everything my renters insurance didn't cover flood damage and I lost at least half my stuff. As I went through it everything had water damage and mold.

Rating:

4.0

There was one bad flood of the ground floor in the 2 years that I had my unit, but the staff was very helpful and accommodating to all of us when this happened, and made wooden pallets and helpers available to raise my furniture off the wet floor to minimize moisture damage.

Rating:

1.0

This place is run by a completely brainless idiot, Alex. He is the worst manager ever, overcharged me $50 per month, I was quoted $134.95 for my unit, and the price changed the day I moved in!!! The place is always dirty, they restricted my access and never told me why and a piece of my furniture was stolen. Never using this place and I'll be sure to tell everyone what a jerk Alex is, he should be fired. What a clown.

Rating:

4.0

Stairs for size of unit made it cumbersome

Rating:

2.0

The staff wasn't helpful, I waited for a hour for assistance and I was the only customer. The place was clean but the staff was horrible.

Rating:

5.0

New unit still had a few items and the team helped to remove them

Rating:

5.0

Alex Pestana, the manager, was fantastic!

Rating:

5.0

First rate facility. Would recommend it to anyone seeking clean, well run operation. I’m very happy. A customer since 2019.

Rating:

5.0

I have been a customer since 2019. Throughout that time my experience with the Newport U-Haul center has been excellent. This includes their reaction and communication during a flood caused by weather. I highly recommend them to anyone seeking clean, safe and convenient storage in the Newport area.

Rating:

4.0

Everything was totally fine. Sometimes a long wait to talk to staff at the desk, but that seemed to be because they took time with each customer, so it was alright. Staff was very nice and helpful.

Rating:

4.0

We rented the storage unit over the summer to store some of our daughter’s belongings in between school years at her college. Her move in date was set by her school (September 5th). When we moved out of the Uhaul facility, (we also rented a van from Uhaul on 9/5 to move her belongings) I inquired about receiving a pro-rated bill as we left 5 days into the billing cycle. I was informed that Uhaul doesn’t pro-rate. I find this very disappointing and it will be a consideration the next time I’m looking for a facility to rent storage space or van/truck.

Rating:

4.0

My only complaint is that the unit was not fully cleaned out when I got it. There was an old pallet and a gruesome mosetrap. Otherwise excellent facility.

Rating:

5.0

Thank you!

Rating:

5.0

Great management, customer service oriented, looked out for my best interest. Gentlemen that checked me in is definitely an asset to UHaul. The process was smooth. He explained everything to me in detail with due respect! Thank You for that! A great team player

Rating:

5.0

I never would have thought renting a storage unit was the most pleasant experience of my Sunday! The associate was so helpful and showed me to my unit, asked if I had any questions - she was so patient and courteous. Thank you for making renting a storage unit such a great experience!

Rating:

5.0

Alex has been great to work with in the year plus we were at the Connell Highway facility.

Rating:

5.0

JT was friendly, knowledgeable, and a problem solver!!

Rating:

5.0

Clean and easy to access the storage unit.

Rating:

5.0

Helpful and felt they understood my needs

Rating:

1.0

Cold bloody staffs

Rating:

5.0

Good people working for unit

Rating:

5.0

I would definitely recommend your storage area. It was easy access and very clean. Thank you for your service.

Rating:

5.0

Thank you for making us feel so secure that what we stored was safe and that their good condition would be maintained!

Rating:

3.0

Storage unit to hard to access with narrow halls, old garage door opening, stairs, and way too low of ceilings on unit. Good for something small, but not for anything large like furniture.

Rating:

1.0

Lost everything I had.

Rating:

5.0

thank you

Rating:

4.0

This is my third experience in this facility and definitely the worst one! The lower storages are not suitable any longer with the rapid growing change in climate control ( this is the truth that we all have to face now and not later ) . Adjustments must be considered and now! Thank you

Rating:

5.0

All was good, as expected, but when flooding happened, the staff at the Newport RI facility was amazing. They were efficient, supportive and very helpful as we worked through the items in our unit. Thank you!

Rating:

5.0

I always looked forward to going there because it was always so clean!!! The staff helped me many times, especially Ian. I know he changed jobs, but he was a great Uhaul employee! Other staff as well!!! Thank you for a great experience!

Rating:

5.0

I was completely satisfied with my experience with U HAUL. I highly recommend them for all your moving and storage needs.

Rating:

5.0

Alex who runs this facility was incredibly patient he help me find the right storage solution for me and I can’t say enough about how easy he made this experience. If I could give him 10 stars I would

Rating:

5.0

The Crew on site was terrific...very personable and attentive. Everything was great, until I had to use the restroom, just to urinate. It was very clean...the entire facility was impeccably clean.. But, the restroom - the smell of sewage was so strong, so wretched, I nearly vomited. I did not even pee...just got out as fast as I could to catch my breath. Call a plumber quick!

Rating:

5.0

Friendly staff. Terrific manager and a good place to store things..... Secure too.!!!! Highly recommend this place!!!!!! Thank you Paul & Cathy McCarthy

Rating:

2.0

BUYER BEWARE! the unit is smallish but ok. When I reserved I was told I had a ground floor unit. when I got to the place on move in day I was told no ground floor units available of the size I wanted, that's not cool. When I asked about a bigger unit ground floor I was told there were none. I moved into a second floor unit, no elevator, I wasn't told there was no elevator when they told me I couldn't be on the ground floor. After loading in I decided to look around I found a unit on the first floor vacant. I went and inquired at the desk and lo and behold I got it for about 10 bucks a month more than I was already paying. The whole bait and switch scam stinks. The system for getting into the lockers is antiquated and wasn't well explained. They shouldd have a picture of the entrance way and expain to you with visuals how you get in; because the desk guy was totally unclear. You have to pay extra for 24hour access, which again is just another bogus upsell. I only need the space short term and the storage location is near me or I'd have gone else where. However, yes the staff guy who checked me was friendly which is the only reason I didn''t grade this place beyond poor. Oh, and one last thing, they have sent me four emails and two texts bugging me to review them. I wanted to just let it go but they wouldn't let me. so sorry folks here's your review, your place is not good.

Rating:

5.0

The individual who assisted my daughter and I was professional and went well and above being courteous and explained the process of self storage to us. I appreciated his kindness and willingness to assist us in any way! Scale 1-10. A Ten! Would recommend to anyone.

Rating:

3.0

I was quite concerned to see a puddle of water on the floor very close to my unit, apparently left by dirt bikers in the unit next to mine. Hoping this won’t be permanent!

Rating:

5.0

The owner and employees of this UHaul are always striving to keep the place safe and clean. I would definitely recommend storing your "stuff" here.

Rating:

5.0

Great service.

Rating:

5.0

I would recommend this location to anyone in need of storage. From the units to the staff it was a good experience

Rating:

5.0

The professional staff along with safe and secure facilities really helped add to the satisfaction of my experience. The manager was also supportive and flexible during the COVID pandemic as he allowed me to catch up on late payments without the worry of having my unit be put up for auction.

Rating:

5.0

Thank you for being kind to me in my time of need....

Rating:

5.0

I had a very pleasant experience using this UHaul location. The unit was clean and easily accessible.

Rating:

5.0

Very helpful fellows that work there always !

Rating:

5.0

Clean, secure, and amazing helpful management. I will miss you!

Rating:

2.0

Impossible to get a staff member's assistance. Technology issues with the key card made it so that I could not access my unit without staff help for the first month. Staff were polite but very unhelpful.

Rating:

5.0

Ian was the best associate you could have. He gave all the benefits of storing my things at this facility. He worked with my movers during the pandemic and he was safe and professional. I so appreciate everything he did for me and your company. Thanks, Ian.

Rating:

4.0

I lost due to water damage, many items on the morning after the flood. Is there a way to recoup losses? Being that the entire place was a crowded, wet, truck laden area, with people running around, we had to dump many items because you wanted all units emptied, I had no place to store items, and felt rushed to empty and get out of there.

Rating:

5.0

Everyone was super helpful! Great experience!

Rating:

5.0

Everyone at the Newport location was very professional. Jordan processed the storage unit for me. He was professional. It seems like they are short staffed but other than that, all was fine. No issues. Huge shout out to Ian for realizing I’d left my wallet and phone in the rental and returning them to me. Thank you so much!

Rating:

5.0

Overall excellent customer service, ease of access and safe. Thank you

Rating:

5.0

Great service and timing. It was a very smooth transition for our move.

Rating:

5.0

Convenient location and Ian (the manager) is always helpful.

Rating:

5.0

The young men at 111 Connell HWY are always very helpful and kind would recommend them always ….Thank you !

Rating:

5.0

I was checked in very efficiently and walked thru the steps to access my unit. Very satisfied Thank You

Rating:

4.0

Great help glad to finally find 24 hour hassle free access

Rating:

5.0

Everything met or exceeded expectations.

Rating:

5.0

The best customer service that I have experienced in Rhode Island and in the States in general with honesty is from Ian. His humbleness and kind attentive nature is what Customer Service is all about.

Rating:

5.0

The manager was incredibly helpful and supportive.

Rating:

5.0

The climate controlled storage units were exactly what I needed. I just wished that the temperature ranges were not so extreme.

Rating:

5.0

the staff was as stated, very helpful, friendly & extremly competent

Rating:

5.0

Appreciate the free month manager gave me for being in the military.

Rating:

5.0

Ian was very pleasant and helpful .

Rating:

5.0

J. Taylor was terrific on Customer Service! He rent me a climate controlled locker then patiently showed me to the location & went to the access codes & locking process. Excellent U-Haul manager.

Rating:

4.0

Understaffed on Monday when we checked in. The manager working was excellent - but he needed help, we had a long line and he was running in and out to trucks and the storage unit.

Rating:

5.0

My belongings were kept warm and dry all winter long. Thanks.

Rating:

4.0

I

Rating:

4.0

the access key pad to the storage was broken for months. had to go in the store to swipe in.

Rating:

4.0

The staff have always been great!

Rating:

5.0

Successfully moved personal goods from WA to RI

Rating:

2.0

Everything appeared great, until I went to move out from the unit. I found mouse droppings and an overwhelming smell of cigarette smoke that hopefully comes out of my furniture (I don't smoke).

Rating:

5.0

Dealt with Ian and this location before. They couldn't be nicer or more helpful. I highly recommend them.

Rating:

4.0

Ian was very helpful.

Rating:

4.0

My overall experience with the staff at U-Haul Moving & Storage of Newport was excellent. I did have an issue with the overall experience with U-Haul on the phone. Very poor service overall.

Rating:

5.0

Thank you for being so nice, Neil B.

Rating:

5.0

Never had one problem or concern. Now renting at a Public Storage Facility in another state.

Rating:

5.0

Ian was excellent he took us by the hand and walked us through the entire process of getting a storage unit and covered everything we needed to know from a to z. Highly recommended!

Rating:

4.0

Had a bit of a kerfuffle when I was charged rent after I moved out. It took several phone calls and two days to hopefully get that sorted out. We'll see if it's removed on the next statement.

Rating:

5.0

Everytime I stopped by to pay my bill or even called for questions.... Everyone was very helpful and informative. If I ever need them again I know I'm in good hands

Rating:

5.0

Great service ...good information and instruction on trailer & truck! Only wish truck with super comfort (suspension) was provided for my long ride of 1,600 miles! Overall, pleased.

Rating:

5.0

No surprises. Friendly staff. Convenient hours and location.

Rating:

5.0

We used the climate controlled storage units. It was always clean and nothing we had stored got any damage. Staff was always helpful and courteous.

Rating:

5.0

I will continue to use U-Haul on Connell Hwy. Great service, clean and well organized.