Customer Reviews for U-Haul Moving & Storage of Norristown

Rating:

5.0

The female associate (I unfortunately cannot recall her name) who assisted me obtaining the rental equipment was incredibly helpful and kind, made the experience much better overall. She is a wonderful employee and am grateful for how helpful she was during my experience.

Rating:

1.0

I received a $215 charge because this location did not process my return correctly.

Rating:

2.0

Horrible customer service ppl in the store very nice but horrible experience and I rent quiet often never had a experience like this b4

Rating:

5.0

It’s good

Rating:

5.0

Excellent service , clean and secure

Rating:

5.0

Great customer service.

Rating:

5.0

Very nice team.

Rating:

5.0

Our rental experience was perfect!

Rating:

5.0

nothing at this time

Rating:

5.0

Always very helpful

Rating:

4.0

I barely had room to walk around the truck to check for damage before rental. They really squeezed them in that lot. Other than that, I had no complaint.

Rating:

5.0

Job well done

Rating:

5.0

really could not have been easier- & staff were pleasant at both locations. very impressed with your system.

Rating:

5.0

Prompt and very helpful will use again

Rating:

5.0

Everyone was very polite

Rating:

5.0

Great experience. I will rent at this location again.

Rating:

4.0

The truck drove bad. Shakes while driving .

Rating:

5.0

Very well informed employees, and very kind

Rating:

3.0

None

Rating:

4.0

Female employee could be trained better in customer service not polite not knowledgeable

Rating:

5.0

Nice staff. Well trained and friendly. Will use again!

Rating:

1.0

Poor customer service, especially if you aren't even supposed to be interacting with anyone, since you did everything on line...including the check in. They were behind and you pay with your time and rude treatment.

Rating:

1.0

If a person does everything on line, then they shouldn't have to still check in with rude workers, because the workers didn't have the van in the correct area. Acknowledge your fault and don't make the customer wait longer than they have to. The convenience of doing everything on the phone becomes void and the process is now annoying.

Rating:

1.0

When I returned the vehicle and gave the attendant in the parking lot the keys, he sat in the drivers seat like a zombie. I wanted to get a receipt and he completely ignored me until another attendant came over to me and said you’re fine. That was a mistake because he marked the fuel left in the tank as 1/2 full when it was actually 3/4 full. That ‘s the first problem. I never received a receipt explaining why the total bill was $172 not $88 as estimated. Repeated attempts at requesting a call back has been ignored. Total bullshit.

Rating:

5.0

Excellent and beyond customer service nice employees keep them all working there do not replace them.

Rating:

5.0

The person who provided the truck to me at the Norristown location was very professional and patient with me. I forgot his name, but I want to show my appreciation for him via this survey.

Rating:

5.0

In the morning when everyone is picking up there's only one person working and she's as sweet as can be and working very hard

Rating:

5.0

Thanks for having me

Rating:

5.0

It was perfect and the Associate , Marla , working the desk and helping me with the pick up of the Trailer was the best Customer focused Associate I ever had.

Rating:

5.0

Attention and gentle People

Rating:

5.0

Very satisfied with my experience with staff and Uhaul services.

Rating:

4.0

Gotta double check what people reserve and make sure it available…. I reserve a bog dolly and when got there was told they had no dolly available 🤷🏻‍♂️🤷🏻‍♂️ what’s reserve mean…..? Thank you though Capt. M Sammon ( Ret.)

Rating:

4.0

The truck was quite worn and abused for just 131k miles. Driver side window busted halfway down on day 4 during a rain storm, leaving the cabin and drivers seat soaked. The cargo area leaked over the cab, which soaked half of the moving blankets. Vehicle otherwise drove fine but not an enjoyable experience. Also nearly no safety features like rear view cameras or beeping.

Rating:

1.0

Y'all are scammers and I will be reporting y'all and letting everyone know about the shady things that's going on with y'all!

Rating:

3.0

I was told on the paperwork that the truck had 1/4 tank of gas. When I started the truck it was on empty. You lied to me from the beginning, so I lost money from having to fill the tank as soon as I picked up the truck. I would never recommend anyone do business with this location. I didn’t complain because what’s the point . It’s not like you’re gonna give me gas money .

Rating:

5.0

Staff very helpful

Rating:

5.0

Very good service great people working there keven awesome, young lady forget her name awesome who rented me unit so nice ,helpful .

Rating:

5.0

The woman working at the site was so unbelievably friendly and helpful. It was a great experience getting set up thanks to her.

Rating:

5.0

Amazing

Rating:

5.0

No suggestions at this time.

Rating:

5.0

Very smooth, simple and great experience, no hassle at all. Will recommend and opt again. Thanks.

Rating:

5.0

Easy reservation process online. Easy check-in and return.

Rating:

5.0

On the tow dolly, the ratcheting tie down mechanism for securing the vehicle's front tires could use some attention / lubrication. Removing the tire tie downs at our destination was a two person job, with me holding both parts of the ratcheting mechanism in the released position while someone else pulled on the strap. Normally with ratcheting tie downs, only one side of the handle needs to be held in the released position, allowing the strap to be pulled out with the other hand. But the ratcheting mechanism on this tow dolly would not with that way. The two parts of the mechanism kept sticking together, and that was on both sides of the dolly.

Rating:

3.0

This manager and team is nice and understanding the last team was a group of theft and never in to help out. Like the team you have now.

Rating:

4.0

I had great and friendly service from this location (props to Marlo, who helped me change from a local rental to a more convenient one-way rental). Two issues, one minor, one more significant: I was shorted one blanket out of the 24 I rented. The issue wasn't that I needed one more, I just didn't want to get charged upon my return. Fortunately, it ultimately wasn't an issue. The bigger problem is that when we selected the return location, I wasn't told that scheduling might change the location on me. I got a text after the regular scheduling department had closed that my return location had been changed to one that was 7 miles away. I had planned to walk back to my move destination from the original drop off location. After a frustrating conversation with the 24 hour crew (they kept suggesting locations even further away), I finally got them to agree to one that was a short subway ride back. Grrrr. Whether this was the rental pick up location's error in not prepping me for this change, or something they weren't aware of, I don't know. But it's inconceivable in 2025 that the logistics of a return location cannot be guaranteed at the time of pick up. WAKE UP UHAUL!!

Rating:

5.0

The truck was in great condition

Rating:

4.0

Excellent customer service and fast processing

Rating:

5.0

They are always vans or trucks available, and the staff is extremely friendly and helpful

Rating:

3.0

I’m concerned that I’ve been charged for a missing utility dolly that was never provided. This oversight made the experience frustrating, and I believe future customers could benefit from better attention to detail when it comes to confirming the availability of equipment before charging for it. Ensuring that all requested items are actually provided or clarifying when something is unavailable would go a long way in improving the overall experience. A more proactive approach in resolving these kinds of issues would certainly help avoid confusion and dissatisfaction in the future.

Rating:

5.0

Very prompt and helpful.

Rating:

5.0

April at this location was awesome. Would send any family or friends to see her without hesitation.

Rating:

3.0

The truck leaked when it was raining and got my belongings wet

Rating:

5.0

Great service at this location! Wonderful staff as well!

Rating:

5.0

Nothing

Rating:

5.0

Very friendly and professional

Rating:

1.0

La gerente general de la sede de Norritown me trató pésimo fue muy falta de respeto me presionaba para entregar el camión y le decía que el camión estaba cargado con mis cosas que debía bajarla simplemente ella debía cobrar el adicional del camión y ya solo me gritaba y estaba detrás de mí enojada a pesar que una de las empleadas trataba de alivianar las cosas porque si hablaba español ella más enojaba solo porque yo no hablaba inglés mi experiencia hay fue horrible creo que no volvería nunca y tampoco se lo recomendaría a nadie

Rating:

1.0

Uhaul stole $280. 00 from me. Asked me to use a different debit card than the one I reserved the truck with, then charged my bank card and debit card including an extra $100.00!! They claimed " the computer" did it. Im still waiting for a refund. Never again!!! The worst!!!

Rating:

5.0

Everything is good but I was not aware of Saturday charges per miles.

Rating:

5.0

Nothing really, everything was top notch, employees there are excellent!

Rating:

3.0

The representative told me that I would rent the truck for 19.99 for the two days- $39.98- I calculated a 200 mile round trip- and yet my bill is calculated at 300 miles- there are alot of discrepancies- not pleased.

Rating:

5.0

The attendants were pleasant, friendly and helpful. I signed up for mobile check in but decided to do it in person and it was fine. Plenty of trucks and vans. Clean inside facility and van was clean.

Rating:

5.0

Nothing. Excellent experience.

Rating:

5.0

Had some ice inside, but good. I really do like the customer service at this location. Top notch people. Phenomenal

Rating:

5.0

Car had no washer fluid but no other issues

Rating:

5.0

Thanks for patience with me with payment this month around the holidays.

Rating:

5.0

Kevin was super helpful! I forget the names of the short lady with the glasses and the two other young men but everyone was very informative and honest and it felt like I could trust everyone at there even though I only utilized the space for a month. Thank you all very much!

Rating:

2.0

I have been with them for years I move around alot, just to come and check on my unit and the lock was changed, then I couldn't pay for one month and never got a call but when I called to make a payment was told I had to come and move my things out of the unit before they put it on auction. I had 72 hours to move it during Thanksgiving day holiday. There was no lights in the area the hours was changed for the holiday and there was no employees area for any kind of help. I got a call about beds left in the unit , no one was there for me to rent a truck from at that time. But was told they will charge it to my sons account, that isn't his agreement with them. The people are shady

Rating:

3.0

Staff were rude, unhelpful, and did not even know the layout to access my unit

Rating:

5.0

None

Rating:

2.0

Too small for the price

Rating:

3.0

I moved out the 7/4/24 not 8/12/24

Rating:

5.0

Staff was exceptionally helpful. The only thing I didn't like was the split-level unit. It was difficult to carry heavy items up and down the steps.

Rating:

5.0

Thanks

Rating:

4.0

Manager was very helpful 👍 Great guy..give the man A BONUS.

Rating:

2.0

Not understanding still how I was told because I paid for a friends u-haul truck rental that I was liable for monthly bills from Dec-April. I never checked my bank statement but was told to screw off when I said something about it. The rental was never my own. I am still contemplating legally resolving this matter. I recommended this place but cube smart will be my future go to.

Rating:

5.0

Between the Gentleman that helped setting me up with my storage (I believe it was Joseph) and the one (Kevin) that helped close us out and sent off in a tow trailer; I couldn’t have asked for anything better. The process was well communicated and extra helpful. God bless them. Totally worth working with them.

Rating:

5.0

The employees was fantastic and very helpful

Rating:

3.0

Everyone was wonderful there. I allowed a friend access to my storage which gt me kicked out. I was required to vacate on feb 12th and was not given money back for days paid. I felt I should have been compensated or allowed to stay until the end of the term paid. I wound up having most of my belongings stolen because they were put outside. I was given only hours notice and I had no car to move my belongings. I am homeless so everything I owned was in that storage. I am now starting over from basically nothing.

Rating:

5.0

Thanks for helping and giving me service to move

Rating:

4.0

The floors in the storage area could use resurfacing. They are very bumpy, and I nearly lost stuff to bouncing carts a few times. Otherwise, my experience was fine.

Rating:

5.0

They are very Professional and friendly!

Rating:

1.0

Never heard back from

Rating:

2.0

When i first rented the storage, I could have used the roll up door after office ours but then I couldn’t. Some guy said to me that i cannot use the rollup door after office hours even though he was there at the moment, he refused to help me with that door.

Rating:

5.0

Joseph Communicated well was very clear on procedures and the clocking in and out process per each visit. Made sure I was aware of the loading and unloading areas

Rating:

5.0

Staff was very helpful and friendly .I would recommend this UHAUL Rental facility to anyone looking for cooperative services & a great Staff. Chuck Samuel.

Rating:

5.0

Keep on being the best in this business

Rating:

3.0

When I emptied my Storage my things were covered in "Mice Waste" and "Cat Spray". I've been using this Facility for over 20 years. I was very disappointed

Rating:

5.0

I had an excellent experience at this UHaul. Friendly and professional service; well-maintained trucks and storage units. It is quite busy, though - they handle a lot of customers.

Rating:

5.0

Kevin, Sherrill, and Angelo were extremely helpful throughout. We are thankful for their consideration and professionalism, and highly recommend this location to anyone. Sincerely, James J. Hamilton and Delia B. Hamilton

Rating:

1.0

Dejuan picked up where the slack was , he was extremely helpful. He helped defuse the situation and has taken initiative to caring for the customer on professional level. This employee deserves a promotion..!!!! Clearly this employee displayed remarkable character and this shouldn’t be over looked…!!!!!

Rating:

5.0

Very courteous and understanding.

Rating:

4.0

Good experience great !

Rating:

5.0

Shirrell and Jason went out of their way to help me.

Rating:

5.0

Mr Angelo Owen was such a big help,

Rating:

5.0

Your rental trucks are priced Extremely high, for a one-way. Where budget rental trucks were $1000 cheaper than yours. Thankful, For the gentleman that assisted me that day of Friday, February 24 he was very helpful and understanding regarding the price differences between the two companies.

Rating:

4.0

We moved out on December 26, 2022.

Rating:

5.0

Very energetic friendly staff. My experience was very satisfying 😁

Rating:

3.0

The two staff members were excellent the manager on the other hand was rude and disrespectful wouldn't give us her name when we asked three times for it

Rating:

5.0

Best manager ever

Rating:

2.0

There were I few safety issues with this facility, And they block the garage entrance door with trucks and or trailers making it harder for people to get stuff inside ..chains on the docks is definitely a safety concern..definitely needs to be addressed

Rating:

2.0

Access code to get in does not work. Had to wait for someone to let me in every time. Since access code does not work I can only come while someone is in the office, which decreased my moving/ ccess time from 10pm to 5pm. The employee said this is a common problem at the facility. If unresolved I will be moving my belongings which is a great inconvenience!

Rating:

5.0

The questions I answered above are true but my question is my storage was going up for auction I have personal stuff in there like clothes and personal paper work and pictures my question is if I oun 5 hundred on my storage and sell it for 6 or 7 hundred do I get reimburse for something to replace my clothes?

Rating:

5.0

My 1st truck had roaches in it, but the staff took care of it right away and gave me a new truck, and they was also helpful throughout my whole process

Rating:

2.0

Often staff was “missing” for several minutes and customer would just be cues up at the counter , additionally some of the staff were not pkease t or accommodating not knowing what arrangements had been made, additionally my unit was broken into and the lock changed by whenever broke in .. I was told it was not changed by uhaul so I was quite upset with that

Rating:

2.0

There was rat poop on my boxes and the staff there where very rude.

Rating:

3.0

Th whole process Took way too long and a couple of the employees did not know what they were doing!! I tried to make a return and he did not know how to do it it was extremely frustrating !!! I will never go back there! And I am calling Uhaul Head Quarters because this was absolutely the worst experience ever!!

Rating:

2.0

I don't know what this is for--I moved out of storage unit #1060 on 8/26/22 & unit #2007 on 9/25/22. The access hours were difficult because the key card often didn't work.

Rating:

1.0

NO ONE REACHED OUT TO ME PRIOR TO MY STORAGE BEING AUCTIONED OFF.

Rating:

5.0

The manager was the best. Thanks

Rating:

5.0

Thank you, you were there when I was in need.

Rating:

5.0

Everyone was professional and very helpful.

Rating:

5.0

Staff went out of their way to accommodate my needs.

Rating:

5.0

N/A

Rating:

1.0

My lock was cut off, my storage unit was entered without my permission, and management did nothing to compensate me for my inconveniences

Rating:

5.0

As to the first question, the facility was secure, butit could have been better lit. At times I had to use a flashlight in order too see well in the room. Other than that, everything was great.

Rating:

3.0

The On-Line site gave me the colored important information about the unit number, the day to move-in BUT Didn't Mention I Needed To First Go To The Office And Get A Swipe Card Registered To Get Access!! That Part Wasn't CONVENIENT AT ALL!!

Rating:

3.0

The cashier was very nice.

Rating:

4.0

There is a mouse problem but the overall experience was a good one the gentleman Ariyah who manages the building is amazing and always accomadating

Rating:

5.0

Clean, Convenient, and Reasonable.

Rating:

5.0

Staff was great, manager of facility checked in with us to make sure everything was OK, which I was really nice of him to do.

Rating:

5.0

Great place to store your personal belongings. ***** (5) Stars

Rating:

5.0

Great job and nice experience

Rating:

5.0

Staff was very friendly and helpful

Rating:

1.0

This was the nastiest rat infested place I have ever seen

Rating:

5.0

Manager at the Norristown, W. Main St. location is extremely helpful, professional and goes above and beyond to make your experience with U-haul the best possible. I highly recommend!

Rating:

5.0

Was skeptical about using UHaul but after signing up, was very much impressed

Rating:

5.0

Great customer service

Rating:

4.0

Good One !

Rating:

1.0

Rodent infestation, rodent feces all over our items, rodent damage (chewed through things) to items, lack of management concern. This place is the worst. Management doesn’t care about the infestation and does not care about customers.

Rating:

5.0

I like it so much I have taken out a second locker for my daughter who is moving here shortly.

Rating:

5.0

Staff was helpful went to storage bin with me to show me how to work the door for access to the storage unit made sure I was satisfied with the unit check bout was just as good as the check in

Rating:

1.0

Person who get kyes from hi racist he throw the in my face

Rating:

5.0

After having my furniture stored there for extended period I was worried that there would be some kind of damage...closed in smells, pest etc. My furniture and boxed items came out the same way they went in. Damage, odor and pest free.

Rating:

1.0

We reserved a unit a month in advance and were told the day we were moving in that the unit we reserved doesn’t exist, despite us calling the day prior to confirm. Then the unit was not the size we wanted but had no choice but to move in anyway. We asked for the price we reserved but were told that we would have to pay more. Then I look online and it’s more than the price that was quoted to us for the unit we moved into. NOT HAPPY

Rating:

5.0

Pest control needed in storage area. I saw a mouse around my boxes. Other than that, everything was so smooth. Staff are so helpful.

Rating:

5.0

All good!! 😁

Rating:

5.0

Glad to do business with Uhaul Storage.

Rating:

4.0

Everything was excellent, except for the toilet. Someone had put faeces on the toilet bowl by the toilet tank .

Rating:

5.0

No complaints, well run

Rating:

1.0

Sign up process is slow. ain door of facility is broken. Move in process through one of the side doors, which was clearly not made to be a meaningful route of transport, took an eternity.

Rating:

5.0

Except for high storage rates nice facilities

Rating:

5.0

Stephanie was terrific.

Rating:

5.0

Prompt service and nice storage room

Rating:

3.0

Storage needs to be remodeled and upgraded.

Rating:

5.0

The staff were extremely professional and courteous! Both the young man who helped look over the truck return and the young woman who helped us with the storage unit were outstanding! Thank you!

Rating:

5.0

Received our two uboxes just fine. Helped locate our uboxes for unloading, and then the next day for storage.

Rating:

2.0

Customer service wasn’t very good and after 2 months I was charged an extra $5 on my bill without any notice

Rating:

3.0

I was trying to tell them I moved out but there was only one person working and couldn’t wait as I had movers waiting

Rating:

5.0

The woman who was working last night (I am so mad I can't remember her name) was WONDERFUL! She was fast, helpful and had a huge smile! She is definitely an asset to your company!

Rating:

4.0

Staff was friendly, respectful and helpful and quickly unhooked car trailer and was shown sample and actual storage unit that was in convenient spot and right size for was I had to store.

Rating:

5.0

Great service! Thank you

Rating:

5.0

Young Lady was very helpful and answered all of my questions

Rating:

5.0

It was great experience and my goods were safe. They delivered as promissed and i would recommend to any one.

Rating:

4.0

Accommodating staff.

Rating:

5.0

Fast and efficient. Thank you.

Rating:

4.0

The owner was friendly and helpful and he and his staff made my moving day much easier.

Rating:

1.0

Uhaul is the worst moving company . They took my truck reservation a month ago, I spent a lot of time on the phone , pick up, drop off location.. 2 days before I get the truck, No TRUCK AVAILABLE!!

Rating:

5.0

Great experience!

Rating:

5.0

Went above and beyond to make sure my rental needs were met.

Rating:

5.0

Staff in Norristown, PA location made everything easy and hassle free!

Rating:

5.0

If I had to do it again I will

Rating:

5.0

Kelley (the facility manager) was outstanding, as was Frank, his colleague. They made my move-out simple and stress-free. Kelley could not have been more helpful or friendly, he deserves recognition!