Customer Reviews for U-Haul Moving & Storage of North Long Beach

4,318 reviews

5880 Paramount Bl   Long Beach, CA 90805
(S Of Artesia Blvd)

(562) 531-1954

View Facility Map

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(562) 531-1954

5880 Paramount Bl
Long Beach, CA 90805
(S Of Artesia Blvd)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Gustavo V  |  Overall Experience 
Rating:
5.0

thanks

Nima Y  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SERGIO R 
Rating:
5.0

Customer did not leave a comment.

Roberto O 
Rating:
5.0

Customer did not leave a comment.

JOHN M 
Rating:
4.0

Customer did not leave a comment.

CLEAVERAN L 
Rating:
5.0

Customer did not leave a comment.

RAYMOND J 
Rating:
3.0

App made it very difficult to drop off the rental after the location closed. This app is bad

STEVEN M 
Rating:
5.0

Customer did not leave a comment.

CHERYL S 
Rating:
5.0

Everyone was kind and helpful. Great experience overall. I’ve been recommending this method of moving to everyone I know. Thank you!

Jennifer K 
Rating:
5.0

Customer did not leave a comment.

Gregory P 
Rating:
4.0

The lot was a bit crowded during all three visits.

THOMAS K 
Rating:
5.0

Ursula was pleasant professional and handled all my questions

Lynette M 
Rating:
4.0

Please double check trailers for cleanliness. The trailer had lot of black grease inside. Other than that the trailer was in good condition.

Christian P 
Rating:
5.0

Customer did not leave a comment.

Deborah H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia S 
Rating:
5.0

Customer did not leave a comment.

John G 
Rating:
5.0

Best customer service

GUADALUPE C 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER R  |  Online Move In 
Rating:
3.0

I'm very disappointed in the misleading of my truck rental .you need to do better quoted one price paid another .didn't recieve discount all bad was shown a receipt for 95 but charged 193.

Demetrius C 
Rating:
5.0

Customer did not leave a comment.

MISTY B 
Rating:
5.0

Everything was flawless

DONALD L 
Rating:
5.0

Customer did not leave a comment.

Nancy D  |  Overall Experience 
Rating:
5.0

Staff was easy to work with and quickly helped me get setup. A+ to the team.

VANNARY C 
Rating:
5.0

Customer did not leave a comment.

Deniece P 
Rating:
5.0

Customer did not leave a comment.

Elias L 
Rating:
5.0

Customer did not leave a comment.

ROBERT P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marie M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DELTON V  |  First Impressions 
Rating:
5.0

Good prices, good service, kind Homo sapiens, I will go back for sure whenever I need anything else

OMAR T 
Rating:
5.0

Staff and Manager (Trevor) went out of their way to accommodate unique situation of this customer. They assisted with a multi-step move from noCal to soCal in which we needed temp storage (staging) for the move and beyond. This customer is very appreciative of their assistance and they exemplified reason why we always move with Uhaul!

STEVE B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward A 
Rating:
5.0

Fast service, nice people.

Robert P 
Rating:
5.0

Customer did not leave a comment.

Lataisha M 
Rating:
5.0

Customer did not leave a comment.

jeff k 
Rating:
5.0

Great job. I was satisfied with the service I received from this u haul location. I will be using this location from now on.

RONNIE W 
Rating:
5.0

Everything was ok

TULIO C 
Rating:
3.0

First thing, I think the woman who helped me, Ciara, should get a raise. She’s invaluable. No matter how hard she works, based on my last rental experience, I wouldn’t recommend renting from U-Haul. I rented a cargo truck last February and again in April. I drove to the same exact location both times and I returned it with the same amount of gas as when I departed the location. My issue is the amount I had to pay. In February my total bill was $38. and in April I was charged $68. I FEEL LIKE I WAS RIPPED OFF!

SANTO C 
Rating:
5.0

Customer did not leave a comment.

EDITH D 
Rating:
2.0

The location was far from where I live Then they want me to pay for extra miles.

NATALIA G 
Rating:
3.0

Customer did not leave a comment.

VICTOR G 
Rating:
5.0

Nothing. Ursula and Trevor provided an excellent customer service. Went above and beyond

ROBERTO A 
Rating:
4.0

Customer did not leave a comment.

Richard E 
Rating:
5.0

Customer did not leave a comment.

George T 
Rating:
4.0

Customer did not leave a comment.

Kelli S 
Rating:
5.0

Great job keep up the good work

TOMMY W 
Rating:
1.0

The the first time I rent a storege and this has never happened to me before. I got broken in to my storage unit about two weeks after renting unit. All my stuff was tossed around Jewelry, laptop, passport, social, green card etc stolen flatscreen tv broken. And just the feeling the trauma of knowing someone has been through all my personal stuff. Never again will I use that facility or will I recommend anyone.

Lesly R  |  Overall Experience 
Rating:
5.0

I appreciate your customer service.

MILDRED B 
Rating:
1.0

It was an issue with the systems being down, and I was told that someone would contact me once the system was backed up and they did it. I called back to confirm if the system was still down and was told that it was, but that I would no longer be able to do my reservation because someone else had already reserved the truck for later on that afternoon. I asked to speak to a manager and was asked not to be placed on hold and they did anyway and was on hold for 15 minutes Then I used another line to call in and the other person who answered the phone simply hung up on me when I arrived at the location after finally speaking to the manager, who told me that I then could rent the vehicle for the next day and I told him that that was not acceptable that I had a reservation for that day and I was going to be using That reservation when I got there the person who checked me in and checked me out was very cold and callous did not go over the car just pointed and told me where it was took my information when I had a discrepancy in pricing I was just simply told that that’s not true . When I came back to return the truck, I waited for 20 minutes before I finally saw someone who told me that they worked in the warehouse and that the person working inside was somewhere on the premise.

LATRICIA C 
Rating:
5.0

Customer did not leave a comment.

Jennifer R 
Rating:
2.0

The van that we received smelled like a farm. It was probably from the previous renter. The handle on the sliding door was a little jammed. Sometimes, we would try to open the doors and we had to push the unlock button about 3-4 times for it to unlock.

TAIMANE E 
Rating:
5.0

Customer did not leave a comment.

JUAN C 
Rating:
5.0

Customer did not leave a comment.

ALONSO R 
Rating:
5.0

This location is so close to my home & will always rent from them! Great customer service! Had equipment needed in the truck and plenty of supplies I could purchase.

Julie B 
Rating:
5.0

The only thing I didn't agree with is that I have to get your insurance and not use my own insurance like I did before.

JUAN P 
Rating:
4.0

Customer did not leave a comment.

LAWRENCE P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEZREEL A 
Rating:
5.0

Good service

COQUETTE C 
Rating:
4.0

Customer did not leave a comment.

EDWARD A 
Rating:
5.0

Customer did not leave a comment.

STEVE B 
Rating:
5.0

Customer did not leave a comment.

Joel C 
Rating:
1.0

Your company is stealing and you will be reported

LARRY T 
Rating:
1.0

En primer lugar no me quisieron rentar la troka cuando yo soy buen cliente y me la e llevado montones de veces pues que acaso no tienen mi información la verdad pésimo servicio me tuve que llevar un camión que por que ese si me lo podía llevar y la verdad mis cosas cambian en la troka y gaste el doble de dinero

daladier C 
Rating:
3.0

The staff was very courteous and helpful. However, they were understaffed and not only had to work waiting on the customers, but also get the trucks for the customers. This resulted in a very, very long wait to be waited on, even though virtually all of the information had previously been submitted online.

LLOYD F 
Rating:
5.0

Customer did not leave a comment.

ARMANDO I 
Rating:
5.0

Easy reservation, very clean truck and easy drop off. Thanks!!

BREANN L 
Rating:
5.0

I always enjoyed Michael Stiffler's service at your Uhaul location. Other Uhaul's don't accommodate as he does. He makes my experience there fast and easy. I will be returning next week, 3rd Friday of April.

Anthony C 
Rating:
3.0

While the truck was clean it was banged up and scratched, bumper to bumper. Service was on point. Truck sucked.

Douglas B 
Rating:
5.0

Customer did not leave a comment.

Michael P 
Rating:
5.0

Customer did not leave a comment.

Maria A 
Rating:
3.0

Rates are crazy expensive for 1 way trips

CHRISTOPHER B 
Rating:
5.0

Customer did not leave a comment.

BILLY H 
Rating:
5.0

Customer did not leave a comment.

CHINEDU I 
Rating:
2.0

Horrible customer service .

CASPER A 
Rating:
1.0

Trailer had trash in it. Zero help from the staff for drop off. Very unprofessional

RICHARD B 
Rating:
1.0

Did not receive the dolly in the 26’ truck I rented. Customer service was unable to assist with this after telling me they could reserve a dolly for me at another location for use. Then was told to use the app to reserve dolly, both action items could not be completed. Went to another location to try and get one but they only had one person working the desk with two customers ahead. I went to Harbor Freight and purchased a dolly for $200 instead. I also still have not received my transaction receipt with the total due for rental.

Idalia T 
Rating:
5.0

Customer did not leave a comment.

Wesley H 
Rating:
3.0

10ft Truck was well maintained but inside the cargo area it was dirty and dusty.

JACOB C 
Rating:
4.0

Customer did not leave a comment.

CARLOS U 
Rating:
3.0

I still haven’t received my receipt through email.

Poima M 
Rating:
4.0

Customer did not leave a comment.

sheila f 
Rating:
1.0

Wiring was routed terribly. My brand new hitch had a big ding unit. It looks like it was dropped. I wish I was consulted before the wiring was routed through the trunk.

Tony A 
Rating:
5.0

Clean out your equipment

STEVEN P 
Rating:
1.0

The truck was filthy inside and out when picked up in Long Beach. 1/2 tank of fuel. Dude who checked me out failed to mention allowed miles on the rental and I paid an extra $300 for the trip from Long Beach-San Diego-northern California. Had he mentioned only 400 miles allowed on the 1 way I would have rented a penske truck or modified my reservation details. The only thing worse than California freeways is the ride in these 26ft box trucks. Hope you don’t have anything of value in the back or any loose fillings. I swear the axles are just welded to the chassis. The wood aircraft wings I transported in slings against the walls were damaged from the rough ride. Pay the extra money and rent Penske

ANDREW H 
Rating:
5.0

Customer did not leave a comment.

Jeffery L 
Rating:
5.0

Fast Service. Great Location.

WENDELL O 
Rating:
4.0

Speed up the checkout process.

RAMON U 
Rating:
5.0

Friendly employees

KIMBERLY M 
Rating:
4.0

Customer did not leave a comment.

GLEN H 
Rating:
4.0

Customer did not leave a comment.

James L 
Rating:
5.0

Customer did not leave a comment.

Batbara T  |  First Impressions 
Rating:
3.0

Have more friendly staff. The guy who moved a truck that was blocking me was very cold and non welcoming.

Pedro L 
Rating:
5.0

Customer did not leave a comment.

EDWARD U 
Rating:
5.0

Customer did not leave a comment.

ANDREW Z 
Rating:
4.0

Customer did not leave a comment.

LAMONICA C 
Rating:
5.0

Customer did not leave a comment.

ANTHONY D 
Rating:
5.0

Customer did not leave a comment.

MARY T 
Rating:
5.0

Customer did not leave a comment.

DAMIAN P 
Rating:
5.0

When self-checking-in, you guys shall send a copy of the invoice automatically.

JUAN G 
Rating:
5.0

Michael Stiffler has consistently helped me and knows everything about his job. I hope to have him again next month when I pick up another Uhaul. 5880 Paramount is my favorite Uhaul.

Anthony C 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS V 
Rating:
5.0

Excellent

DOROTHY N 
Rating:
2.0

The truck smelled like cigarettes. I had to get an air freshener to try to make it bearable. The truck was dirty, the sun visors were both broken, the radio buttons got stuck on particular stations and the steering wheel was so worn that it couldn't possibly be cleaned. I was also very disappointed to get the vehicle with only a quarter tank. I returned the truck with 3/4 tank. Your policy of not crediting anything is when you return the vehicle with significantly more gas is not good customer service. I would prefer to get the vehicle with a full tank and I will return it with a full tank.

Alma V 
Rating:
5.0

Great location, easy freeway access. Quick check in and out. Fuel level sufficient for my full trip. No searching for a gas station prior to completing the job.

WENDELL O 
Rating:
5.0

Customer did not leave a comment.

ERIK P 
Rating:
2.0

Customer did not leave a comment.

LATANYA R 
Rating:
5.0

fast & polite service

NORMAN B 
Rating:
1.0

Lack of security. My unit was broken into & they didn’t notify me. I found out when I went to my unit

Armando C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LaTisha G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christian P 
Rating:
3.0

Customer did not leave a comment.

Jonathan O 
Rating:
5.0

The employees were very professional and informative. I arrived and was immediately greeted with a kind smile. They answered all my question and concerns. I was in an out within a few moments. I am very satisfied with my U-Haul experience. Richard Mendez

Richard M 
Rating:
2.0

Never gave me a receipt

ANTHONY V 
Rating:
5.0

After hours return is not user friendly if you don’t have the application

WAYNE G 
Rating:
4.0

The lighting inside the hallways are on a timer which gives you less than 5 minute of light to see. It’s very annoying having leave your. Storage unit to walk the hallways to click the light back on. Please fix that issue

Kelly L  |  Overall Experience 
Rating:
1.0

Rent at your own risk. This review is for the storage unit and the storage unit only. I rented my storage December 1 to December 31 and in that one month period my storage was broken into twice. I got a call on Dec 14 letting me know my storage had been broken into, when I went to look at my storage 15-20 boxes had been stolen. I was also told that two other people units had been broken into as well. The manager Trevor, changed the locks, called the police, and I filed a police report. Fifteen days later, on the 30th, I got another call saying my unit had been broken into again. This time they didn’t take anything, they just rearranged my boxes in way that would make it easier for them to come back and take what they wanted. Not only did they rearrange my boxes they put their own personal lock on my unit trying to lock me out of my storage. Again I was not only unit broken into, two other people was as well. But I spoke with Trevor, the manager and I let him know I would be moving my belongings and need to rent a truck. Trevor was very nice and understanding, he also waved my monthly rental fee of $268.I just want to say be careful when renting a unit at this place and make sure you get insurance or they won’t cover nothing. I had to use my rental insurance to cover the cost.

Keyonna S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PERRESHA S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michael m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BETH C  |  First Impressions 
Rating:
5.0

Always friendly and helpful will come back again

michael m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marcin O  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Devin W  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ruth S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS K  |  Overall Experience 
Rating:
5.0

The female manager there helped me. She’s pleasant and professional. I like the free move in special!. Gotta give it a five stars, I mean what more can you ask for.

DANIEL M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sigrid D  |  First Impressions 
Rating:
4.0

Easy and convenient

Chelsea G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KAYLA W  |  Online Move In 
Rating:
1.0

I don’t believe y’all auctioned out my belongings I think the staff got it because I had over $13,000 worth of belongings brand new appliances ain’t no way it y’all sold it for $110 😡😡

JOESHONDA H  |  Overall Experience 
Rating:
1.0

The manager was great in fixing what was wrong with my experience. However, the rest of my time with this U-Haul facility was a headache. I originally reserved a unit that was too small for my needs, but the one I would fit best wasn't available upon move-in. Since my first month was free, I was placed in a much larger unit that was out of my price range with the agreement from the office that at some point within the first month they would contact me and move me to the one I wanted. They never called. I attempted at the minimum, about 20-25 times to contact them because I was worried rent for the next month was going to be due and I could not afford it. THEY NEVER ANSWER THEIR PHONES!!!!! Not once did I, nor the central call center get through to them. Each call would ring a few times then transfer me to the call center that is NOT on location. They would then attempt to call on their end to this location and no answer using the staff to staff point of contact. I then would be told that I would be getting a call back as all the call center could do at that point would be to send a message to the location and management to contact me. I NEVER WAS CONTACTED BACK!!!! Each time, I would have to go physically in person to handle any and all business with this location. When you temporarily don't have a car, it's not an easy task to go in and get back home as often as I had to deal with this facility. The next issue was when I finally was being switched to a smaller unit. I had just a couple of hours to do the switch as U-Box access ends at 4p so staff can return them to the warehouse. I was told to inform the staff when I emptied the initial unit so they can close out that rental and to let them know once my U-Box was all done so they can send it back. I was done by 3:30p. My key card to exit the storage area gate wasn't working and since the office isn't inside the gate, I was trapped. Tried calling the office, all calls sent to call center (surprise surprise), the kicker was when the call center tried to contact and said they couldn't do much other than try to reach the office. NOT ONE STAFF MEMBER WALKED AROUND OR ANYWHERE NEAR WHERE I WAS TRAPPED! I was in there for a total of an hour in the hot sun. I could not get out unless i drove the gate down or climbed the fence. Neither of those I wanted to deal with, so I waited and waited and waited. I was 5 minutes away from calling 911 when someone finally came to access their storage and let me out. I went to the office to inform them of this situation and they did not care at all. The most passive about it. It's also advertised on the brochures that furniture pads were included with each U-Box rental. They assured me I'd find them in there. I didn't and had to ask which they were hesitant at first and asking twice if they really weren't in there. To add, each and every time i went into the office, there was multiple staff there and not many customers to be helped and could not understand WHY THE PHONES ARE NOT HANDLED APPROPRIATELY!!!! HOW CAN THEY STAY IN BUSINESS LIKE THIS??????? HANDS DOWN ONE OF THE WORST EXPERIENCES I HAVE EVER HAD IN MY LIFE

ELI C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew B  |  Overall Experience 
Rating:
5.0

Best place to store your items in Long Beach. Its clean and well maintained. Easy to get to your storage unit

Charles C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tresha P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Stephaine W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Savannah P  |  Overall Experience 
Rating:
2.0

Everything was good until I moved out I went to return the lock and keys to the unit the staff said everything was done and that I wasn’t going to get charged for the next month but the next day I got charged for the next month I went to talk to the staff and they said that the staff from the last day never went to check the unit so they didn’t mark it as moved out and I got charged but they would give me my money back but it would take 3-5 business days. Glad they fixed it but because of their mistake I am missing $243 for the next few days which shouldn’t have happened in the first place

Roy R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

donnell c  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RANINA L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN M  |  Overall Experience 
Rating:
1.0

The rent was raised after the first month, your parents should be proud…

Gerard R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Vandie S  |  First Impressions 
Rating:
5.0

Thank,you.

donnell c  |  First Impressions 
Rating:
5.0

Roberto runs a good tight ship.thanks.

MARK J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lonnie S  |  Overall Experience 
Rating:
1.0

First y'all closed my storage unit early accidentally and I had to drive out to the office before their early closing time to make sure our unit wasn't lost. Then, a month after I did the online move out over the mobile app, this location charged me around $150 in rental and late fees for not paying to rent the unit the next month. I had to call and be connected to customer service to explain I moved out and completed the process over a month prior. They then had to put me on hold while we waited almost 30 min for the location's office to answer their phone, which they didn't even answer on the first call. This office is extremely flawed. Needs entirely new management, possibly employees too unless there can be better oversight.

Rachel C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JAMELLAH J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheri G  |  First Impressions 
Rating:
5.0

Easy and fast. Will be switching my other units to UHaul

Roberto I  |  First Impressions 
Rating:
1.0

Was advised my storage would be auctioned on a certain date and I called 2 days before it was due and I was told it had already been auctioned off. They lie and don’t call costumers back.

Carol N  |  Overall Experience 
Rating:
5.0

Except for upon my rental truck pickup. The Gas tank was empty.

Raquel G  |  First Impressions 
Rating:
2.0

They closed out our locker based on an assumption that we were done just because it was temporarily empty. We had to go and start a new contract because of their assumption

Rachel C  |  First Impressions 
Rating:
4.0

Everything was fine until someone had thrown a soda in the hallway so there was spilt soda for several days. Then another renter next to us told us that she had stuff stolen from her locker by the manager of the facility and was pressing police charges. It made me feel like my stuff wasn't secure, then the team assumed I was done because my locker was temporarily empty and they closed my account so I had to waste the gas coming to restart the contract and get our locker back.

Rachel C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brigitte l  |  Overall Experience 
Rating:
1.0

I had reserved a 10x10x8 locker and by the time I got there on my reservation day to move in, they told me they only had small lockers and I had to accept a smaller locker and could not fit all my stuff in there that I had planned.

Rachel C  |  First Impressions 
Rating:
5.0

I apologize for not letting the U-Haul assistant or representative that I was moving my things out of the storage

Hazel L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRANDON N  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Augustin G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mitchell S  |  First Impressions 
Rating:
5.0

Brittany and the other staff were beyond helpful and patient with me!

Sandra P  |  First Impressions 
Rating:
2.0

One staff member was rude and when asking questions about policy and why my rent increased he stated he doesn’t know let alone memorize the policy and if i had any question refer to customer service in a rude way also stated we aren’t a contracted site so we can raise the rent whenever we want as long as they provide a 30 day notice then stated they raised it twice and I can not do anything about it because I’m month to month . Well i sure did do something about it I moved at that same day. Would have REP retrained better on customer service. I bought a shed n moved out that same day! used your uhual truck only because it was convenient but that will be the last service I acquire from you moving forward. Answer rude to another individual! I spent over 2k there and this is how your staff responds to me.

Gretel g  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

richard M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brigitte l  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Rejon S  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Matthew S  |  Online Move In 
Rating:
5.0

I had one month free storage and I found it very exceptional. Very good place to store your things

Debbie S  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Cornelious F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN M  |  First Impressions 
Rating:
5.0

Everything good staff very friendly

ANA A  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cheryl S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan L  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Cornelious F  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Carla R  |  Overall Experience 
Rating:
3.0

The staff were all great. The problem I had was that I was able to reserve a 10x15 unit online but when I showed up with my truck full of stuff, I was told none were available. I was offered a 10x10 but not all my stuff would fit unfortunately. It was a bit disappointing that I could reserve something that wasn’t actually available. Otherwise the people were all great.

Kevin V  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

RENITA S  |  Overall Experience 
Rating:
3.0

I had provided at least a six weeks notice that we were going to be leaving a storage unit... I was charged for a full month which we paid on Autopay on March 1st ..left storage this Thursday and asked the cashier if we were going to be prorated 1/2 month...he acted like he's never had this question before and said it is what it is...why would I provide Uhual with a letter of intent to vacate then still get charged for a full month? Ridiculous

Gordon Z  |  Overall Experience 
Rating:
3.0

I was spammed every 45 minutes for this review that nobody is going to read. It's the most unprofessional automated system I've ever seen.

Jared L  |  First Impressions 
Rating:
5.0

You should have more little cars to help move furniture around.

Omar G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sidney M  |  Overall Experience 
Rating:
5.0

Staffs are nice and they know what to do for customer service. Very quick for check in and out with accuracy in administration and skilled help in equipment returns. 100% recommendable.

Woondo P  |  First Impressions 
Rating:
4.0

Short time there but no problems.

Paul L  |  Overall Experience 
Rating:
5.0

very professional staff, clean facility.

JULIO G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nina M  |  Overall Experience 
Rating:
4.0

I had excellent service with U-Haul Moving and Storage of North Long Beach. I was very disappointed by the treatment I received from U-Haul generally in regard to renting a 20' van. I had to Drive more than 30 miles to retrieve that van, although I reserved it AT LONG BEACH a month in advance. Then I had to retrieve the car carrier trailer at another location 10 more miles away.

Maureen S  |  Overall Experience 
Rating:
5.0

Very good manager, excellent staff

JULIO G  |  First Impressions 
Rating:
4.0

The contact-free system and the unit itself were fine. My main suggestion would be to improve the video on how to get into the unit. It skips right over explaining how you actually open the sliding door; in the video it just magically opens. I had to go back into the office and wait in line to find out I have to step on the foot pedal at the same time as I pull the latch in order to release it. Otherwise, the move in was pretty smooth.

BRADLEY J  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Kindra S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LIET H  |  First Impressions 
Rating:
1.0

I use you all for many years but this time I would never use you guys again because of the staff that's over on Cherry and South Street a very rude and not understanding I am disabled senior citizen I drove over 900 miles and I was not happy at all with your customers what's your employees know

Reginald S  |  Overall Experience 
Rating:
4.0

No one seemed to know answers about leaving big items for trash pick up. Quoted one price charged a higher price, got a different answer from 3 different people. Manager seemed to just tell staff answers and not want to talk on phone. Other than that clean storage and no issues with the unit. It might be helpful to have donation places on file for when people decide to move out of their storage... Habitat for humanity is one that will pick up at a storage place.

MICHELLE C  |  Overall Experience 
Rating:
5.0

I received excellent customer service the entire time I had my storage. Kudos!!!

Terry A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDRES E  |  First Impressions 
Rating:
5.0

Awesome staff. Very helpful.

SEAN R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

fredrick m  |  First Impressions 
Rating:
5.0

I kept being helped by a younger woman, maybe she is the manager? She was extremely helpful and made my 1st time using U-haul and U-haul storage quick, easy and informative.

Ashley B  |  Overall Experience 
Rating:
5.0

The staff were super friendly, helpful and accommodating.

Esteban M  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

SEAN R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samnang S  |  Overall Experience 
Rating:
5.0

Very pleased thank you.

JAIME R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

curtis p  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert c  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VERONICA B  |  Overall Experience 
Rating:
5.0

Robert provided us with great customer service. He helped us with the two storage units as well as cutting the lock off our storage unit when we had to vacate. Please give this person the acknowledgment he deserves and provide him with the approriate compensation to reflect his hard work. Thank you.

ANTHONY G  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANTHONY G  |  Overall Experience 
Rating:
5.0

Nice, efficient and friendly

Femi A  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David C  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

PHILLIP M  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

VERONICA B  |  First Impressions 
Rating:
5.0

Roberto (mngr) was absolutely the best. He was very helpful assisting me with my rental . As busy as he is he always made time to assist me an his employees, who also were very attentive an pleasant. Thank You All

Hazel L  |  Overall Experience 
Rating:
3.0

Everything was okay as a whole.

PHILLIP M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LIsa S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Phillip K  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

alfredo v  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HOLLY B  |  Overall Experience 
Rating:
5.0

Roberto the manager was excellent!

Hazel L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

New D  |  Overall Experience 
Rating:
5.0

Staff was very friendly and answered all our questions.

DiJionee P  |  Online Move In 
Rating:
5.0

Rhianna was very nice, checked in my equipment return and help me secure a storage unity. She was very helpful and appreciated her kindness.

sandra m  |  First Impressions 
Rating:
5.0

Great Service and very helpful staff.

JESUS T  |  First Impressions 
Rating:
4.0

The unit was available for us but had obvious issues with rodents. There is a hole in the ceiling of the unit that has tape hanging from it and they had placed a rodent trap inside. Will be addressing the issue in person at my next visit.

Dina/William S  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

jennifer f  |  Overall Experience 
Rating:
5.0

Roberto and his staff went above and beyond to make my storage and moving experience a great one. They were professional yet friendly, super helpful, were creative problem solvers and I felt they valued my business every step of the way. Thank you!

Erika M  |  Overall Experience 
Rating:
3.0

They couldn’t get me a trailer to hook it up to the truck not good

Brett G  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LIsa S  |  First Impressions 
Rating:
5.0

Roberto Fernandez, Owner General Manager at this full service facility has an exceptional team. They are like a well-oiled machine. Give it peak times which seams to be always at this facility, Mr. Fernandez and his team has always given me their undivided attention when I had any questions, issues and/or assistance over the past year and a half. I would like to thank Mr. Fernandez and his team for their patience, kindness, support, and helpfulness they have always shown me. Please know I appreciate you all. *Christian *Julius *Manuel *Ms. Raffaela (I hope I spelled it right 😊) Lastly, Roberto Fernandez for your team is a reflection of your great leadership! Again, thank you.

Lori H  |  Overall Experience 
Rating:
5.0

The staff was very respectful, yet thorough.

Maureen S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VONCILE C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARIO M  |  Online Move In 
Rating:
1.0

this rating is for the Houston Texas store on antigone and the beltway 8 i had the worst experience with them they get a fat 0 from me the long beaxh store was wonderful they get a 10 but 5he Houston Texas sore i will never encourage any body to that store ever!!!!!!!!!!

Kenneth Y  |  First Impressions 
Rating:
5.0

I've been having a storage unit there for OVER 6 years! HOPEFULLY, I'll can FINALLY relocate BEFORE year's end! Thank You U-Haul

GLORIOUS J  |  First Impressions 
Rating:
5.0

Great service

Adonis C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RENEE W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lacey F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlos T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlos T  |  First Impressions 
Rating:
4.0

The free month with a one way truck rental between cities was a great deal and a great solution to my move. One issue I had was the lock. I ended up buying two locks because I was unaware I would need a lock for the storage unit. So when i bought a lock to lock the truck overnight, I bought the non circular type. Some communication or suggestions during the rental process about which lock to pick would be helpful in the future.

Aaron R  |  Overall Experience 
Rating:
5.0

100% satisfy

Frances V  |  Overall Experience 
Rating:
5.0

This is the best UHAUL in Southern California!!!

Harold B  |  First Impressions 
Rating:
5.0

This is a well managed business.

Harold B  |  Overall Experience 
Rating:
5.0

Very nice people and clean

BEVERLYN P  |  First Impressions 
Rating:
5.0

We had issues with the drop off location but the owner himself stayed involved until we were completely satisfied. Almost sad we had to move out. Thank you guys so much. Great crew!

dandrea w  |  Overall Experience 
Rating:
5.0

Very good customer service

Mayra T  |  First Impressions 
Rating:
3.0

The outside lightening is poor. The roof of my unit leaked. I brought this to the attention of the office staff in March 2019 and was assured I would get a call from management & never received a call

Adrienne M  |  Overall Experience 
Rating:
5.0

Manager Roberto was very helpful, great staff too!

Wesley M  |  Overall Experience 
Rating:
5.0

Super helpful staff

Elaine A  |  Overall Experience 
Rating:
5.0

Great facility. Easy access. Great staff and very helpful. I would definitely reccommend this location to friends and family.

Darren K  |  Overall Experience 
Rating:
5.0

Roberto and his staff are great.

Shirley D  |  Overall Experience 
Rating:
5.0

After driving for 12 hours, I arrived 15 minutes to closing time and the staff was extremely kind and helpful. I appreciatie that. Thank you.

renee t  |  First Impressions 
Rating:
5.0

Staff was available, professional and very efficient. No waiting on phone or facility.

Elaine A  |  First Impressions 
Rating:
5.0

Very good service. Nice actitud Fast help Very clean storage. Well recommended

Steve C  |  First Impressions 
Rating:
5.0

I have use this facility twice once when moving back home to California the second time while merging homes with my fiance. Tragically, he passed away during that time. Staff were very pleasant.

Christopher R  |  Overall Experience 
Rating:
5.0

Excellent service

Terry A  |  First Impressions 
Rating:
5.0

Great service.

GARY R  |  Overall Experience 
Rating:
5.0

The manager Robert was fantastic. He went out of his way to help me. Three months I had storage he bent over backwards for me. I will surely recommend you're Paramount location

VALERIE G  |  Overall Experience 
Rating:
5.0

Roberto and Manuel went above and beyond to help me get a hitch installed on my car and a bike rack. Rented a storage unit for a month. Also had another rack and hitch receiver for RV Excellent!!!

Patricia H  |  Overall Experience 
Rating:
1.0

The manager sucks

Glennis P  |  First Impressions 
Rating:
5.0

Roberto and Manuel have been professional and helpful to me. Had hitch installed, rented storage unit. they also installed a bike rack. I will be returning with my RV to more assistance

Patricia H  |  First Impressions 
Rating:
5.0

Very professional I will recommend this location thank you very much for your assistance

alejandro g  |  Overall Experience 
Rating:
5.0

Amazing service! Got everything right on time

naveed k  |  Overall Experience 
Rating:
5.0

Very helpful person he's very good

wanda t  |  First Impressions 
Rating:
5.0

Very friendly staff. Helped me right away and made it very convenient for my move because I was able to unload my uhaul trailer in the storage unit and the. Pull it around to the front and drop it off

JESSE B  |  First Impressions 
Rating:
5.0

.

STEVE M  |  Overall Experience 
Rating:
5.0

Awesome

Shirley D  |  Reservation 
Rating:
5.0

Clean and convenient location, the guys at the counter were helpful and were professional , moved across the country and this location was the closest to my new home.

nic m  |  Overall Experience 
Rating:
5.0

Mike the manager is the best if I had it my way I would give him a million dollar raise.....

Debra R  |  Overall Experience 
Rating:
2.0

Uhaul was supposed to provide me with a free month of storage and went back and there word. Had to go to several uhauls and waisted a lot of money on the uhaul truck. No help, rude service, no service

Taylor B  |  Reservation 
Rating:
5.0

This location is very helpful and friendly

Michaele W  |  Reservation 
Rating:
5.0

Thank you very much it's been an awesome experience

Anthony P  |  Overall Experience 
Rating:
5.0

Although I wasn’t present at the facility, we had great customer service on the phone and execution in the facility to make a great experience for my movers to retrieve the boxes.

Lela M  |  Overall Experience 
Rating:
4.0

Thank you

CHERYL M  |  Overall Experience 
Rating:
5.0

This is the BEST Uhaul center in the free world! Not only is the manager helpful and friendly, his staff conveys the same tendencies! My experience at this uhaul center was amazing! First Rate!!

BRANDON L  |  Overall Experience 
Rating:
5.0

The only thing was the mpg the truck got. It cost me an arm and a leg to get to Long Beach, Ca from San Francisco, Ca.

Eddie F  |  Reservation 
Rating:
5.0

great service

vladimir m  |  Overall Experience 
Rating:
5.0

Staff were amazing - friendly and helpful! Facility was clean and secure. They have every type of truck/trailer you can imagine!

AIDAN S  |  Overall Experience 
Rating:
5.0

💯 % happy with this location. From the moment we checked in Mike and his staff were nothing but friendly and helpful! So glad we chose this one! Totally recommend this location!

Antoinette R  |  Reservation 
Rating:
5.0

Really good experience

Roberta R  |  Overall Experience 
Rating:
5.0

.

Craig B  |  Overall Experience 
Rating:
4.0

I rented a truck to remove my items from storage. The truck was in terrible shape & drove horrible. You all can do better & need to do better. I'm 80 years old. Insulting.

louchious w  |  Overall Experience 
Rating:
5.0

'Im very Satisfied with the staff of long beach u-haul cause any question i would ask they would stop what they were doing and attend to me immedily and that made me feel my matters first thank you

JANE B  |  Overall Experience 
Rating:
3.0

None

LAURA Q  |  Overall Experience 
Rating:
5.0

Great! Michael very customer oriented.

jacqueline H  |  Overall Experience 
No reviews have been submitted for this location.
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