Customer Reviews for U-Haul Moving & Storage of North Long Beach

Rating:

5.0

Customer Service was helpful.

Rating:

5.0

Good service thank you

Rating:

5.0

All has been well

Rating:

5.0

Greats service! 👍

Rating:

2.0

I received the van on empty and ran out of gas. A person by the name of Marcus received the van and I let him and he didn’t care about that.

Rating:

5.0

Wonderful staff management fantastic . The young people are wonderful Was so shocked. Young Manager so nice! I don’t live in Long Beach anymore . But if I did …. they would be the 1st Uhaul site on paramount I’d go to. I’m so grateful to them. They’re so nice to and they also go out there way to help you. Please keep the staff there wonderful young people with great customer service skills. They’re so smart they told me about the u boxes . I’m so grateful for that whole staff. Grown so fond of them. They mentioned to me cutting hours . Please don’t do that they need there jobs .

Rating:

5.0

Markell has excellent customer service and is extremely knowledgeable.

Rating:

2.0

Very bad Customer Service. Picking up an already reserved vehicle, which was dirty, took longer than it should. The reservation was hard to find for the worker and she seemed incompetent. Then when we returned it, they charged us for two dollies. We did not rent or use. We never even took them. They were never even on the truck and we never asked for them yet we were charged for them and we had to wait about 30 minutes to check out while the truck was inspected twice because for some reason they wouldn’t believe us. And when one person was helping us, he left to help other people without explaining to us that someone else had taken over the task of checking us out. Very poor Customer Service and a dirty truck.

Rating:

5.0

The gentleman to help me for the Equipment was very professional and polite. Thank you for everything.

Rating:

5.0

Everyone was professional and they completed the install quickly.

Rating:

3.0

I had no contact with the employees, nor did I go inside. The location was closed when I dropped the trailer off.

Rating:

1.0

Hidden charges

Rating:

5.0

got what I wanted qucikly and efficiently

Rating:

3.0

First the cargo van was dirty with durt and miscellaneous trash and the fuel gage was diferente from the paperwork. At the Bellflower location never had any issues or dirty vehicles.

Rating:

5.0

Great customer service, very friendly staff. Quick in and out, With reservations? Everything went smooth... Thanks

Rating:

1.0

Put that my rental was in town when I specified it was out of town one way. Was charged 250$ for that mistake

Rating:

5.0

Check-in was fast and efficient. Staff met me on arrival so I didn't have to guess where to go to return the trailer. Whole check-in took less than 5 miinutes and I was out of there! :-)

Rating:

5.0

Staff was outstanding.

Rating:

2.0

Check in procedure unacceptable, I waited 20 minutes to be helped, I was the first person in line. As I walked in the lot, noticed 3 people doing drugs in public on the property where customers are required to park their vehicles. Great job management …

Rating:

5.0

5 stars at the Paramount location. TREVOR THE GM HAS A GREAT TEAM

Rating:

5.0

I have rented a few U-Hauls in my life and this was the dirtiest truck I have ever received. I needed to get going so I did not ask them to wash it. Just a bad representation for U-Haul. The employees are always nice however.

Rating:

5.0

Everything Went Perfect

Rating:

5.0

The storage area was clean and very easy to get to. The staff was great and helpful, I would definitely use this U-Haul again. Thank you.

Rating:

4.0

I liked that the UBox was placed under a shade at your facility. However, it was a little crowded by the ranks of trailers in that area, making access with a truck a little more challenging.

Rating:

5.0

Awesome employees and very professional

Rating:

5.0

The location was well organized and clean. The staff were knowledgable of the product and procedures for the rental. I saw nothing at this location that needed improvement in my opinion. I did hear the staff mention that the uhaul computer system goes down almost every Saturday and they need a working computer system to do their jobs correctly. I'd say work on the Uhaul computer system. Thank You.

Rating:

3.0

I went today around 7:21 to take a load and there was 4 U-Haul trucks blocking the entrance so wasn’t able to store my stuff.

Rating:

3.0

When reserving the truck we were told we can come in anytime in the morning 8-8:30 or 9am. When we arrived they told us he had been cancelled cuz we didn't pick it up in time. But lucky we were about to get the truck. We had major plans that almost got messed up.

Rating:

5.0

Everything was great fast was on time

Rating:

5.0

Great customer service

Rating:

5.0

The rental was fast and everybody was really courteous I got the truck didn't know what I was supposed to do and brought it back.

Rating:

5.0

Didn't understand why a 4x7 trailer is 1695 and a 5x8 is 33.00

Rating:

5.0

Always a pleasure dealing with this location.

Rating:

1.0

F#%k off, stop emailing me. I’ve called you guys 10 times to remove my email. I have not bought or leased anything from uhaul in 10 years. You guys truly suck.

Rating:

5.0

Love to utilize this service again. It’s literally hassle free. A very much needed service for widows/single gals like myself!

Rating:

4.0

The vehicle was in a state of disrepair and had not been properly maintained, resulting in an unpleasant odor. The interior of the vehicle was also in poor condition.

Rating:

4.0

Exterior grounds had litter throughout the front of the property. Inside the building was ok but not great. There was only one person working the front desk and people had to wait awhile to get service. Had trouble locating my truck. Location was disorganized.

Rating:

5.0

The manager, Trevor was extremely helpful and dealing with all my matters. He needs to be commended. He represents your company very well. The staff was very courteous. I would recommend that location and use it again.

Rating:

5.0

I appreciate the fact that they are a wide variety of equipment available for customers to purchase or rent.

Rating:

1.0

The drive alone to the place i had to pick up the open bed was what cost me the most in gas! Terrible and would never recommend this center to anyone yet I am an ongoing customer. Hopefully i never have to rent a truck again as Saturday location was half the cost. i deserve $20-$30 back as you sent me to a location that TOOK FOREVER to get to as i anticipated $30-$40 at most not freakign close to $70. i only moved less than 4 streets down the way, total about 10-15 mls. worst ever

Rating:

4.0

The only complaint I have is that the lights turned off after only one minute maybe two minutes. I would have enough time to grt to my unit open the door ghen two to three seconds later the lights shut off. When I keft the exit door the lights were triggered when leaving. Very frustrating to look for things in the dark. Due to this inconvenience I choose to stop and store my items elsewhere. I even complained about it to the representative and they indicated they can’t do anything about it. Thanks for everything else I was more than satisfied with my rental and all of those who helped me.

Rating:

1.0

Remove my email.

Rating:

4.0

App needs work, can’t upload pics, should have WiFi for customers on each site

Rating:

4.0

I didn't go inside.

Rating:

5.0

Excellent and fast customer service. Very knowledgeable about products

Rating:

2.0

I picked up a trailer on a Friday and dropped it off at the same location on Monday then received a phone call from U-Haul regional office asking if I still had the trailer. I called the North Long Beach location. They checked in the back and confirmed that the trailer was there. They also said they weren't charging me any additional charge. For what? I returned the trailer a day earlier than required on my rental contract. I don't think I'll use or recommend this location again. I had been very happy with the service up until this phone call from the regional office. Perhaps the regional office could have checked with the North Long Beach location first before calling me.

Rating:

5.0

Great service from both gentleman who assisted with rental and return.

Rating:

1.0

A toy hauler didn’t fit my vehicle.

Rating:

4.0

The bed of the truck was dirty and so was the interior of the truck that I had to clean.The seats were stained also.

Rating:

5.0

The front desk woman we so friendly and helpful. A long with the male in the end checking me out as I returned the truck. A+ on everything.

Rating:

5.0

It was all good no complaints it was easy and fast to rent out.

Rating:

5.0

Very good customer service. No complaints

Rating:

5.0

Keep giving great customer service.

Rating:

5.0

Nothing, everything was great. Very friendly customer service

Rating:

5.0

The customer service was fantastic. Everyone I spoke to was so nice and helpful. The young lady who dropped off and picked up our containers was fast, efficient, friendly and just a joy to interact with. Thank you!

Rating:

5.0

Promote Trevor Bullard to General Mgr. of one of the two best companies in America.

Rating:

3.0

Service and communication thru the whole process was very good. Nice new shipping container. Delivery and drop off drivers were very professional and nice.

Rating:

5.0

All the workers were fantastic and very helpful. The equipment did its job.

Rating:

3.0

Overall, I got what I needed from this service. Drop off was late, I called at the end of my drop off window for an update and they were able to bring the box within the next hour. It arrived without moving blankets, so I was given the option to pick them up myself or have them delivered the next day. A few inconveniences, but ok service.

Rating:

4.0

Tires looked like they needed to be replaced.

Rating:

3.0

Mileage ended up costing me so much. Not happy

Rating:

5.0

Is all good

Rating:

5.0

I choose uhaul because of previous experiences

Rating:

4.0

The customer service was very helpful and solid as well, and everyone did a great job. I would recommend U-Haul to a friend, etc. Thank you so very much U-Haul and have a wonderful day! Peace!

Rating:

5.0

Staff was very helpful. Only thing that would make it better is if there was a restroom available after hours but I understand why that could be an issue.

Rating:

5.0

Trevor and the staff were amazing and helpful. I had my items stored there for 7+ years while I traveled. I never once had an issue.

Rating:

5.0

All good

Rating:

5.0

I really appreciated the convenience of accessing my storage. The staff Richard from the Paramount and South location was awesome and was very attentive to all my concerns.

Rating:

5.0

Nice friendly service

Rating:

5.0

The young gentlemen were extremely kind, patient, knowledgeable, and helpful!

Rating:

5.0

Thank you so much for reaching out to me. You saved me some money time and energy. I appreciate you.

Rating:

5.0

The young woman that helped me was extremely efficient and accommodating. I found her pleasant and patient. Seems like an excellent employee.

Rating:

4.0

I really love this company how the rates for storage units are extremely high. Tis the luxury and cost for storage .

Rating:

5.0

Been renting repeatedly from u-haul since the 70's. Never disappoints. 👍

Rating:

5.0

The staff members were great! Very courteous, helpful and knowledgeable. The check-in was made easy and uncomplicated.

Rating:

3.0

I moved everything out on December 7th not the 9th.

Rating:

5.0

Overall pleased with the goods and services. The truck was clean and in great condition.

Rating:

5.0

24hr access is the best and maintained at a high standard. Thanks uhaul.

Rating:

2.0

Overall, this was the worst experience I’ve had at a storage unit. The “secure” gate is always open. Likely broken but I didn’t go to the trouble to check. There are random people walking around the facility and looking for things to take. There’s trash all around. The employees act like they’re doing you a favor by looking in your general direction. It has been my experience that staff prey on people that don’t know better. I would receive text messages threatening to “sell my belongings” one day after forgetting to pay my rent. A bad experience all the way around. Would recommend you choose a better location. I might trust a random stranger renting me a garage over this place. Run!

Rating:

5.0

I had a great experience from start to finish. The customer service I received was topnotch! I spoke with a gentleman by the name of Sam and he greeting me over the phone with my name and I appreciated that. Then there was James at store #71 and he was super cool. Thank you U-Haul. I will most certainly rent from you again!

Rating:

5.0

Good

Rating:

5.0

Very good

Rating:

5.0

The staff is extremely polite and well informed. Every question i had was answered. I will be going back for future storage needs.

Rating:

5.0

Team, is absolutely Fantastic!!! Lancaster Team!!! Fantastic!!!

Rating:

5.0

Great service

Rating:

5.0

thanks

Rating:

5.0

Staff and Manager (Trevor) went out of their way to accommodate unique situation of this customer. They assisted with a multi-step move from noCal to soCal in which we needed temp storage (staging) for the move and beyond. This customer is very appreciative of their assistance and they exemplified reason why we always move with Uhaul!

Rating:

1.0

The the first time I rent a storege and this has never happened to me before. I got broken in to my storage unit about two weeks after renting unit. All my stuff was tossed around Jewelry, laptop, passport, social, green card etc stolen flatscreen tv broken. And just the feeling the trauma of knowing someone has been through all my personal stuff. Never again will I use that facility or will I recommend anyone.

Rating:

1.0

Lack of security. My unit was broken into & they didn’t notify me. I found out when I went to my unit

Rating:

4.0

The lighting inside the hallways are on a timer which gives you less than 5 minute of light to see. It’s very annoying having leave your. Storage unit to walk the hallways to click the light back on. Please fix that issue

Rating:

1.0

Rent at your own risk. This review is for the storage unit and the storage unit only. I rented my storage December 1 to December 31 and in that one month period my storage was broken into twice. I got a call on Dec 14 letting me know my storage had been broken into, when I went to look at my storage 15-20 boxes had been stolen. I was also told that two other people units had been broken into as well. The manager Trevor, changed the locks, called the police, and I filed a police report. Fifteen days later, on the 30th, I got another call saying my unit had been broken into again. This time they didn’t take anything, they just rearranged my boxes in way that would make it easier for them to come back and take what they wanted. Not only did they rearrange my boxes they put their own personal lock on my unit trying to lock me out of my storage. Again I was not only unit broken into, two other people was as well. But I spoke with Trevor, the manager and I let him know I would be moving my belongings and need to rent a truck. Trevor was very nice and understanding, he also waved my monthly rental fee of $268.I just want to say be careful when renting a unit at this place and make sure you get insurance or they won’t cover nothing. I had to use my rental insurance to cover the cost.

Rating:

5.0

Always friendly and helpful will come back again

Rating:

5.0

The female manager there helped me. She’s pleasant and professional. I like the free move in special!. Gotta give it a five stars, I mean what more can you ask for.

Rating:

4.0

Easy and convenient

Rating:

1.0

I don’t believe y’all auctioned out my belongings I think the staff got it because I had over $13,000 worth of belongings brand new appliances ain’t no way it y’all sold it for $110 😡😡

Rating:

1.0

The manager was great in fixing what was wrong with my experience. However, the rest of my time with this U-Haul facility was a headache. I originally reserved a unit that was too small for my needs, but the one I would fit best wasn't available upon move-in. Since my first month was free, I was placed in a much larger unit that was out of my price range with the agreement from the office that at some point within the first month they would contact me and move me to the one I wanted. They never called. I attempted at the minimum, about 20-25 times to contact them because I was worried rent for the next month was going to be due and I could not afford it. THEY NEVER ANSWER THEIR PHONES!!!!! Not once did I, nor the central call center get through to them. Each call would ring a few times then transfer me to the call center that is NOT on location. They would then attempt to call on their end to this location and no answer using the staff to staff point of contact. I then would be told that I would be getting a call back as all the call center could do at that point would be to send a message to the location and management to contact me. I NEVER WAS CONTACTED BACK!!!! Each time, I would have to go physically in person to handle any and all business with this location. When you temporarily don't have a car, it's not an easy task to go in and get back home as often as I had to deal with this facility. The next issue was when I finally was being switched to a smaller unit. I had just a couple of hours to do the switch as U-Box access ends at 4p so staff can return them to the warehouse. I was told to inform the staff when I emptied the initial unit so they can close out that rental and to let them know once my U-Box was all done so they can send it back. I was done by 3:30p. My key card to exit the storage area gate wasn't working and since the office isn't inside the gate, I was trapped. Tried calling the office, all calls sent to call center (surprise surprise), the kicker was when the call center tried to contact and said they couldn't do much other than try to reach the office. NOT ONE STAFF MEMBER WALKED AROUND OR ANYWHERE NEAR WHERE I WAS TRAPPED! I was in there for a total of an hour in the hot sun. I could not get out unless i drove the gate down or climbed the fence. Neither of those I wanted to deal with, so I waited and waited and waited. I was 5 minutes away from calling 911 when someone finally came to access their storage and let me out. I went to the office to inform them of this situation and they did not care at all. The most passive about it. It's also advertised on the brochures that furniture pads were included with each U-Box rental. They assured me I'd find them in there. I didn't and had to ask which they were hesitant at first and asking twice if they really weren't in there. To add, each and every time i went into the office, there was multiple staff there and not many customers to be helped and could not understand WHY THE PHONES ARE NOT HANDLED APPROPRIATELY!!!! HOW CAN THEY STAY IN BUSINESS LIKE THIS??????? HANDS DOWN ONE OF THE WORST EXPERIENCES I HAVE EVER HAD IN MY LIFE

Rating:

5.0

Best place to store your items in Long Beach. Its clean and well maintained. Easy to get to your storage unit

Rating:

2.0

Everything was good until I moved out I went to return the lock and keys to the unit the staff said everything was done and that I wasn’t going to get charged for the next month but the next day I got charged for the next month I went to talk to the staff and they said that the staff from the last day never went to check the unit so they didn’t mark it as moved out and I got charged but they would give me my money back but it would take 3-5 business days. Glad they fixed it but because of their mistake I am missing $243 for the next few days which shouldn’t have happened in the first place

Rating:

1.0

The rent was raised after the first month, your parents should be proud…

Rating:

5.0

Thank,you.

Rating:

5.0

Roberto runs a good tight ship.thanks.

Rating:

1.0

First y'all closed my storage unit early accidentally and I had to drive out to the office before their early closing time to make sure our unit wasn't lost. Then, a month after I did the online move out over the mobile app, this location charged me around $150 in rental and late fees for not paying to rent the unit the next month. I had to call and be connected to customer service to explain I moved out and completed the process over a month prior. They then had to put me on hold while we waited almost 30 min for the location's office to answer their phone, which they didn't even answer on the first call. This office is extremely flawed. Needs entirely new management, possibly employees too unless there can be better oversight.

Rating:

5.0

Easy and fast. Will be switching my other units to UHaul

Rating:

1.0

Was advised my storage would be auctioned on a certain date and I called 2 days before it was due and I was told it had already been auctioned off. They lie and don’t call costumers back.

Rating:

5.0

Except for upon my rental truck pickup. The Gas tank was empty.

Rating:

2.0

They closed out our locker based on an assumption that we were done just because it was temporarily empty. We had to go and start a new contract because of their assumption

Rating:

4.0

Everything was fine until someone had thrown a soda in the hallway so there was spilt soda for several days. Then another renter next to us told us that she had stuff stolen from her locker by the manager of the facility and was pressing police charges. It made me feel like my stuff wasn't secure, then the team assumed I was done because my locker was temporarily empty and they closed my account so I had to waste the gas coming to restart the contract and get our locker back.

Rating:

1.0

I had reserved a 10x10x8 locker and by the time I got there on my reservation day to move in, they told me they only had small lockers and I had to accept a smaller locker and could not fit all my stuff in there that I had planned.

Rating:

5.0

I apologize for not letting the U-Haul assistant or representative that I was moving my things out of the storage

Rating:

5.0

Brittany and the other staff were beyond helpful and patient with me!

Rating:

2.0

One staff member was rude and when asking questions about policy and why my rent increased he stated he doesn’t know let alone memorize the policy and if i had any question refer to customer service in a rude way also stated we aren’t a contracted site so we can raise the rent whenever we want as long as they provide a 30 day notice then stated they raised it twice and I can not do anything about it because I’m month to month . Well i sure did do something about it I moved at that same day. Would have REP retrained better on customer service. I bought a shed n moved out that same day! used your uhual truck only because it was convenient but that will be the last service I acquire from you moving forward. Answer rude to another individual! I spent over 2k there and this is how your staff responds to me.

Rating:

5.0

I had one month free storage and I found it very exceptional. Very good place to store your things

Rating:

5.0

Everything good staff very friendly

Rating:

3.0

The staff were all great. The problem I had was that I was able to reserve a 10x15 unit online but when I showed up with my truck full of stuff, I was told none were available. I was offered a 10x10 but not all my stuff would fit unfortunately. It was a bit disappointing that I could reserve something that wasn’t actually available. Otherwise the people were all great.

Rating:

3.0

I had provided at least a six weeks notice that we were going to be leaving a storage unit... I was charged for a full month which we paid on Autopay on March 1st ..left storage this Thursday and asked the cashier if we were going to be prorated 1/2 month...he acted like he's never had this question before and said it is what it is...why would I provide Uhual with a letter of intent to vacate then still get charged for a full month? Ridiculous

Rating:

3.0

I was spammed every 45 minutes for this review that nobody is going to read. It's the most unprofessional automated system I've ever seen.

Rating:

5.0

You should have more little cars to help move furniture around.

Rating:

5.0

Staffs are nice and they know what to do for customer service. Very quick for check in and out with accuracy in administration and skilled help in equipment returns. 100% recommendable.

Rating:

4.0

Short time there but no problems.

Rating:

5.0

very professional staff, clean facility.

Rating:

4.0

I had excellent service with U-Haul Moving and Storage of North Long Beach. I was very disappointed by the treatment I received from U-Haul generally in regard to renting a 20' van. I had to Drive more than 30 miles to retrieve that van, although I reserved it AT LONG BEACH a month in advance. Then I had to retrieve the car carrier trailer at another location 10 more miles away.

Rating:

5.0

Very good manager, excellent staff

Rating:

4.0

The contact-free system and the unit itself were fine. My main suggestion would be to improve the video on how to get into the unit. It skips right over explaining how you actually open the sliding door; in the video it just magically opens. I had to go back into the office and wait in line to find out I have to step on the foot pedal at the same time as I pull the latch in order to release it. Otherwise, the move in was pretty smooth.

Rating:

1.0

I use you all for many years but this time I would never use you guys again because of the staff that's over on Cherry and South Street a very rude and not understanding I am disabled senior citizen I drove over 900 miles and I was not happy at all with your customers what's your employees know

Rating:

4.0

No one seemed to know answers about leaving big items for trash pick up. Quoted one price charged a higher price, got a different answer from 3 different people. Manager seemed to just tell staff answers and not want to talk on phone. Other than that clean storage and no issues with the unit. It might be helpful to have donation places on file for when people decide to move out of their storage... Habitat for humanity is one that will pick up at a storage place.

Rating:

5.0

I received excellent customer service the entire time I had my storage. Kudos!!!

Rating:

5.0

Awesome staff. Very helpful.

Rating:

5.0

I kept being helped by a younger woman, maybe she is the manager? She was extremely helpful and made my 1st time using U-haul and U-haul storage quick, easy and informative.

Rating:

5.0

The staff were super friendly, helpful and accommodating.

Rating:

5.0

Very pleased thank you.

Rating:

5.0

Robert provided us with great customer service. He helped us with the two storage units as well as cutting the lock off our storage unit when we had to vacate. Please give this person the acknowledgment he deserves and provide him with the approriate compensation to reflect his hard work. Thank you.

Rating:

5.0

Nice, efficient and friendly

Rating:

5.0

Roberto (mngr) was absolutely the best. He was very helpful assisting me with my rental . As busy as he is he always made time to assist me an his employees, who also were very attentive an pleasant. Thank You All

Rating:

3.0

Everything was okay as a whole.

Rating:

5.0

Roberto the manager was excellent!

Rating:

5.0

Staff was very friendly and answered all our questions.

Rating:

5.0

Rhianna was very nice, checked in my equipment return and help me secure a storage unity. She was very helpful and appreciated her kindness.

Rating:

5.0

Great Service and very helpful staff.

Rating:

4.0

The unit was available for us but had obvious issues with rodents. There is a hole in the ceiling of the unit that has tape hanging from it and they had placed a rodent trap inside. Will be addressing the issue in person at my next visit.

Rating:

5.0

Roberto and his staff went above and beyond to make my storage and moving experience a great one. They were professional yet friendly, super helpful, were creative problem solvers and I felt they valued my business every step of the way. Thank you!

Rating:

3.0

They couldn’t get me a trailer to hook it up to the truck not good

Rating:

5.0

Roberto Fernandez, Owner General Manager at this full service facility has an exceptional team. They are like a well-oiled machine. Give it peak times which seams to be always at this facility, Mr. Fernandez and his team has always given me their undivided attention when I had any questions, issues and/or assistance over the past year and a half. I would like to thank Mr. Fernandez and his team for their patience, kindness, support, and helpfulness they have always shown me. Please know I appreciate you all. *Christian *Julius *Manuel *Ms. Raffaela (I hope I spelled it right 😊) Lastly, Roberto Fernandez for your team is a reflection of your great leadership! Again, thank you.

Rating:

5.0

The staff was very respectful, yet thorough.

Rating:

1.0

this rating is for the Houston Texas store on antigone and the beltway 8 i had the worst experience with them they get a fat 0 from me the long beaxh store was wonderful they get a 10 but 5he Houston Texas sore i will never encourage any body to that store ever!!!!!!!!!!

Rating:

5.0

I've been having a storage unit there for OVER 6 years! HOPEFULLY, I'll can FINALLY relocate BEFORE year's end! Thank You U-Haul

Rating:

5.0

Great service

Rating:

4.0

The free month with a one way truck rental between cities was a great deal and a great solution to my move. One issue I had was the lock. I ended up buying two locks because I was unaware I would need a lock for the storage unit. So when i bought a lock to lock the truck overnight, I bought the non circular type. Some communication or suggestions during the rental process about which lock to pick would be helpful in the future.

Rating:

5.0

100% satisfy

Rating:

5.0

This is the best UHAUL in Southern California!!!

Rating:

5.0

This is a well managed business.

Rating:

5.0

Very nice people and clean

Rating:

5.0

We had issues with the drop off location but the owner himself stayed involved until we were completely satisfied. Almost sad we had to move out. Thank you guys so much. Great crew!

Rating:

5.0

Very good customer service

Rating:

3.0

The outside lightening is poor. The roof of my unit leaked. I brought this to the attention of the office staff in March 2019 and was assured I would get a call from management & never received a call

Rating:

5.0

Manager Roberto was very helpful, great staff too!

Rating:

5.0

Super helpful staff

Rating:

5.0

Great facility. Easy access. Great staff and very helpful. I would definitely reccommend this location to friends and family.

Rating:

5.0

Roberto and his staff are great.

Rating:

5.0

After driving for 12 hours, I arrived 15 minutes to closing time and the staff was extremely kind and helpful. I appreciatie that. Thank you.

Rating:

5.0

Staff was available, professional and very efficient. No waiting on phone or facility.

Rating:

5.0

Very good service. Nice actitud Fast help Very clean storage. Well recommended

Rating:

5.0

I have use this facility twice once when moving back home to California the second time while merging homes with my fiance. Tragically, he passed away during that time. Staff were very pleasant.

Rating:

5.0

Excellent service

Rating:

5.0

Great service.

Rating:

5.0

The manager Robert was fantastic. He went out of his way to help me. Three months I had storage he bent over backwards for me. I will surely recommend you're Paramount location

Rating:

5.0

Roberto and Manuel went above and beyond to help me get a hitch installed on my car and a bike rack. Rented a storage unit for a month. Also had another rack and hitch receiver for RV Excellent!!!

Rating:

1.0

The manager sucks

Rating:

5.0

Roberto and Manuel have been professional and helpful to me. Had hitch installed, rented storage unit. they also installed a bike rack. I will be returning with my RV to more assistance

Rating:

5.0

Very professional I will recommend this location thank you very much for your assistance

Rating:

5.0

Amazing service! Got everything right on time

Rating:

5.0

Very helpful person he's very good

Rating:

5.0

Very friendly staff. Helped me right away and made it very convenient for my move because I was able to unload my uhaul trailer in the storage unit and the. Pull it around to the front and drop it off

Rating:

5.0

.

Rating:

5.0

Awesome

Rating:

5.0

Clean and convenient location, the guys at the counter were helpful and were professional , moved across the country and this location was the closest to my new home.

Rating:

5.0

Mike the manager is the best if I had it my way I would give him a million dollar raise.....

Rating:

2.0

Uhaul was supposed to provide me with a free month of storage and went back and there word. Had to go to several uhauls and waisted a lot of money on the uhaul truck. No help, rude service, no service

Rating:

5.0

This location is very helpful and friendly

Rating:

5.0

Thank you very much it's been an awesome experience

Rating:

5.0

Although I wasn’t present at the facility, we had great customer service on the phone and execution in the facility to make a great experience for my movers to retrieve the boxes.

Rating:

4.0

Thank you

Rating:

5.0

This is the BEST Uhaul center in the free world! Not only is the manager helpful and friendly, his staff conveys the same tendencies! My experience at this uhaul center was amazing! First Rate!!

Rating:

5.0

The only thing was the mpg the truck got. It cost me an arm and a leg to get to Long Beach, Ca from San Francisco, Ca.

Rating:

5.0

great service

Rating:

5.0

Staff were amazing - friendly and helpful! Facility was clean and secure. They have every type of truck/trailer you can imagine!

Rating:

5.0

💯 % happy with this location. From the moment we checked in Mike and his staff were nothing but friendly and helpful! So glad we chose this one! Totally recommend this location!

Rating:

5.0

Really good experience

Rating:

5.0

.

Rating:

4.0

I rented a truck to remove my items from storage. The truck was in terrible shape & drove horrible. You all can do better & need to do better. I'm 80 years old. Insulting.

Rating:

5.0

'Im very Satisfied with the staff of long beach u-haul cause any question i would ask they would stop what they were doing and attend to me immedily and that made me feel my matters first thank you

Rating:

3.0

None