Customer Reviews for U-Haul Moving & Storage of North Port

Rating:

4.0

Trailer hitches should be set up to use a padlock for security when parked overnight at hotels.

Rating:

3.0

When I moved out of the unit I found a rat in one of the boxes and it had chewed up alot of my stuff. Also at the back of the unit it was leaking inside and had damaged some of my furniture.

Rating:

5.0

Mark and his staff have been amazing!

Rating:

5.0

More equipment

Rating:

5.0

Whoever answers at your call center is clueless !! He told me the only trailer I wanted was 75 miles away and reserved a smaller trailer for me. I drove to the local location and they had a lot of the size I need. The employees at the location I rented from were excellent and very helpful. Will definitely rent from there again !

Rating:

5.0

Everything was amazing minus the weather damage and bug damage, but you pay for what you get and if you're not paying for weather controlled units it's the least to expect

Rating:

5.0

Nothing. Was a flawless, economical experience!!!

Rating:

2.0

Hire more staff to help with U-Haul and more friendly people that are informative.

Rating:

5.0

Great Experience! Good People

Rating:

3.0

We dropped the truck off right at 7 p.m. and the guys were closing which is fine but there was a bigger guy that was so rude to us and to the other customers standing there. There really was not reason for it just tell us where to park the truck and we would have been gone. I understand that we were late getting back but things happen.

Rating:

5.0

They were purrrrrrfect

Rating:

5.0

Nothing is needed to change in my experience. Fast and easy getting my trailer and faster dropping my trailer off. Staff very friendly and helpful.I could not imagine any big box warehouse home improvement store doing a good job as this store and I would not want to found out. Very pleased with U-Haul.

Rating:

5.0

Tony, Carter, and Marc did a fantastic job assisting me. Thanks for the great customer service.

Rating:

5.0

I live on block from the facility I know

Rating:

5.0

Nothing they were great. I even had medical issues and wasn’t able to get the trailer returned right away called them and they understood and we’re very considerate.

Rating:

5.0

I have back issues and the person I worked with gladly hooked up the trailer. Tires were in good condition it handle well.

Rating:

5.0

very nice staff

Rating:

5.0

Great group an employees there. I have been a registered customer of yours for several years now, and this location was very helpful.

Rating:

4.0

One tire showed recent wear, they said was within there allowance but happily replaced with new one. The trailer did have oil/fluid on it from previous rentals, got dirty loading and unloading.

Rating:

3.0

This is the first time I've ever rented from U-haul. I do not have anything to compare it to. The staff were helpful and friendly. It was a good experience overall.

Rating:

5.0

It was a perfect experience. The he guys were very helpful and expedient.

Rating:

3.0

Make sure that all the safety equipment is functional like the head light bulbs which the driver side was burned out and I had to replace it.

Rating:

5.0

Walk through the safety check with the customer. I did not perform my safety check before leaving the lot. Also-don’t bait and switch!

Rating:

2.0

Truck was released to me with 1/8 tank of gas. Immediately had to go to a gas station. Rental agreement indicated 1/4. Not accurate. Additionally, I was charged for moving blankets that I never used or requested.

Rating:

4.0

I would make sure the the equipment is set up better more for all the cars or trucks as the trailer we had rode up higher than it should and we redid the load to see if it would help out more and it did not

Rating:

3.0

Complaint is about the truck: this truck needs to be retired from long distance travel. The steering has too much play, very difficult to change lanes and drive straight. The brakes are not safe. The cab is extremely loud, so loud you can't even hear the radio. Gear shifts are loud and jerky, The cab is old, dirty and smells. If I wasn't an experienced box truck driver our 800 mile trip would have been white knuckle for an average driver. Please take care of this truck before it causes and accident.

Rating:

5.0

I enjoy using uhual as a frequent customer. However this huge price increase for miles in not okay. That was too big of a price mark up!

Rating:

5.0

More help in the store but every thing is good

Rating:

3.0

The cab of the truck had such strong body odor I couldn’t use without having the windows open on a 4 hour drive in 90 plus degrees.

Rating:

3.0

drop box for keys/ after hours drop offs

Rating:

4.0

Truck has a major crack in the windshield and should be replaced. Staff was excellent very responsive and helpful. Didn’t have a regular dolly available.

Rating:

3.0

I preordered a car trailer 2 months in advance from a location 1/2 mile from me. I had to pick up the trailer at a location 10 miles from me.

Rating:

5.0

The trailer tire was not in a good condition and the employee dind’nt hesitate and gave me another trailer. Excellent service.

Rating:

5.0

The staff at this location have been excellent. They are professional, friendly, and courteous.

Rating:

5.0

Heaven sent.

Rating:

5.0

They were so kind a helpful they made moving to North port so much easier with our delayed closing. Definitely would recommend this location.

Rating:

5.0

They were great Had truck ready to go I got there early too.

Rating:

4.0

All the employees were great. Location was very small hard to get around with the 26’ truck and car hauler.

Rating:

5.0

Excellent Staff

Rating:

5.0

THIS location was fantastic. HOWEVER. The 916 River Road location was ABHORRENT. We rented a uhaul from that location originally, and it was moved to this north port location. However, upon arrival at the Englewood location, we were met with employees bothered by the fact that we were there, who were perfectly happy turning us away with no information. Apparently, an email was sent to me about the location switch. I checked all of my inboxes including spam, no email. No email, no phone call, text, not even a smoke signal. While trying to tell them this, they talked over us while another employee yelled the phone number for the north port location, as if that was any help? We weren't being rude, just simply trying to understand what happened, but were met with hostility and vitriol and eventually turned on our heels and left. I was not able to get their names, but they both had glasses, a male and female, at noon on Friday 3/14. I'm a manager of a retail company, I know customer service, and you'll be HARD pressed to find me taking time out of my busy day to complain about someone's service that I can normally write off as a bad day. This however was completely unacceptable and we will never be using services at the 916 River Road location again. My phone number is (813) 340-1706, would love a follow up on this experience. Thanks.

Rating:

5.0

Aqui es 100% bueno

Rating:

1.0

HORRIBLE drop-off location, absolutely no indicator where to park the truck. I was LOCKED IN THE GATE and could not get out to meet my uber driver after the truck was dropped off. It was by sheer chance that someone was coming in otherwise i would have been locked inside the facility for the night. Never once saw a facility where you could not get OUT of the gate. Horrific experience, Would never return to this location ever again

Rating:

4.0

It's all good

Rating:

5.0

Nothing

Rating:

5.0

The guys were great; knowledgeable, friendly and accommodating.

Rating:

2.0

The uhaul that we received was severely damaged- the fender cover was cracked entirely. The damage was not something we were notified of. We picked up the uhaul during the day, when we were leaving at 9 pm to move across the country, we learned the break light/blinker/hazard light was out on the dolly we had rented. We had no idea who to contact after hours. We had to drive 1,300 miles at the risk of being ticketed, due to this locations negligence.

Rating:

5.0

Friendly . Definarybwuoegbthe price

Rating:

4.0

Concerned a bit about the unit not being as sealtight as most storage units. I realize it is an older facility. However the price is good for what I need it for.

Rating:

5.0

A well run site

Rating:

5.0

Very fast drop off had a valet waiting to take the truck! Wish I had picked up from here!

Rating:

4.0

Everything was great except for the cleanliness of the trailer. I appreciated the fact that the trailer had newer tires. I would rent from UHaul and this location again. Thank you.

Rating:

5.0

Absolutely, Absolutely q o u ldnt change the employees at this location --- very accommodating!!!!!

Rating:

5.0

Employees were very Helpful.

Rating:

5.0

Both check in and check out were excellent. All estimated costs were spot on.

Rating:

5.0

North port

Rating:

3.0

Had to drive 10 miles in the opposite direction to pick up truck..closer locations didn’t have any trucks available. The window crank was broken. And there was a lamp piece in the truck when I picked it up. But otherwise clean and functional.

Rating:

3.0

The staff who rented to us was wonderful, friendly and helpful. The issue is had is that we returned after hours, which is advertised as an option, but when we got there, this location has NO DROPBOX OR MAIL SLOT. It was 1am and we were exhausted from moving for 2 days straight. Why advertise 24/7 returns if there's no option to do so?? Our easy self-return turned into an hour long debacle. I am thankful for the live chat that helped so we could get it returned, but initially they said there was nothing they could do. When I asked for a manager, suddenly a solution was figured out. The return was NOT easy and instead was a huge inconvenience. We also were given a truck that had 1/4 tank less gas than on our paperwork. Nice staff and he said he'd fix it. Not a huge issue, but the "convenient" self return sure was!

Rating:

5.0

great customer service very helpful

Rating:

3.0

My only concern is the temperature control, felt very hot And I was there after 6 pm

Rating:

5.0

I do appreciate your service.

Rating:

5.0

Been very well pleased with U-Haul

Rating:

1.0

Rats ate up my belongings and died in my unit. All my stuff was ruined nobody offered an apology or any type of compensation. They just wanted me to file a claim on’ my insurance. They failed as storage unit landlords and didn’t maintain the property. Absolutely no ethic no moral and lack of accountability

Rating:

1.0

At the u-haul place I returned u-haul huge issue. One employee and she was not happy. When. I walked into office four people ahead of me and no employee in office at all. Called 1 800 # for uhaul and waited 22 minutes for employee to return. She told me I could return it myself using QR code. I am 62 yrs old. I do not need that stuff on my phone. Do better uhaul..plz. and returned truck a day early and with more gas then was required.

Rating:

5.0

Kudos to U-Haul and especially Marc,the manager. He went out of his way to help us and was very professional ,courteous and willing to go above and beyond. I will always recommend U-Haul on all my moves. Thank you so much. .

Rating:

5.0

I was only with UHaul for a brief moment but it was all good. I have no complaints & the staff was friendly & helpful.

Rating:

2.0

My move in experience was great. Kody provided excellent service. However, after the 2nd month, the facility manager (?name?) insisted on exorbitant charges of $99 per month for a 5x10 unit. Based on rental costs at other facilities in the area, this is outrageous. Also, this facility parks extra rental trucks throughout EVERY driveway of the facility; often blocking renters access their units and blocking any way for renters to get in and out....ridiculous and dangerous. I would NOT recommend this facility.

Rating:

5.0

Goes over and beyond with great services... Thank-you....

Rating:

3.0

My brother's things were there for 6 1/2 years and I finally got them out. Marc has always been polite and friendly. I would suggest that where the chain link storage area is be brighter lit AND an exterminator go in because there were rat droppings all over the boxes and floor. As you go in, to the lower there is exposed insulation of some type. It should be repaired. Otherwise my brother's things we always secure.

Rating:

5.0

This is not the first time we have used u haul. We have never had a problem and the staff... All of them at the North Port U Haul have been great.

Rating:

5.0

Every time I go there, they are very friendly and helpful. Prices are very competitive. I would highly recommend them for your storage needs.

Rating:

4.0

Only issue was not enough parking near storage unit and office but the guys moved the vehicles and made it easier. Thank you - people very accommodating and helpful.

Rating:

5.0

We had our things at this UHaul and we were always happy with the staff and the condition of the area where our items were stored. We would have continued, but we are no longer returning to Florida.

Rating:

5.0

I'm very happy that I chose your facility

Rating:

1.0

The staff was great. Very professional. The unit ate infested with rats. There was pee and sh#t on everything in our units. I will look for a place that is cleaner next time. I will go to an inside facility next time.

Rating:

5.0

Good price,quick service! Friendly workers

Rating:

5.0

Friendly and helpful

Rating:

5.0

Excellent location. I’m a very happy client

Rating:

5.0

UHaul, the UHaul service centers in particular, are always the best. Best service, attention to detail, listens to the customers needs, great vehicles, wonderful storage facilities. I'm wowed by the company every time I rent from them. Truly phenomenal service in every way and completely user friendly. A throw back from a different era. I couldn't be more pleased with UHaul. Customer for life!

Rating:

4.0

I was satisfied.

Rating:

2.0

Unit is too open to outside elements.

Rating:

5.0

I moved from Texas to Florida and everyone from the start of renting a truck, auto tow trailer, returning truck, etc, and getting a storage unit was professional, courteous, helpful and a pleasure to work with during a very stressful time in my life. I can say that I was treated with respect and would definitely recommend using them.

Rating:

3.0

They have 2 many trucks and trailers on-site limited parking hard to maneuver around the buildings plus they have the U haul rented boxes all over the place

Rating:

5.0

Wish office houRs were open later

Rating:

4.0

Where my storage locker was located there were no overhead lights. I had to keep the door open for light.

Rating:

2.0

I paid for 26 months on a unit that I was assured was free of water damage after a hurricane. I was away as a traveling nurse and unable to check on the unit, but staff assured me that all was well with my items. When I got to get into the unit I could see that the boxes had water damage, were eaten through by rodents, as was my property. There was dirt and debri, leaves, rat stool, and rat urine on my items and on the floor of the unit. I asked for reimbursement for my rent for months paid, but was denied. Very disappointed.

Rating:

5.0

Everyone was excellent, the place was very well maintained and clean.

Rating:

5.0

N/a

Rating:

5.0

Great service

Rating:

2.0

my unit had the door bent in - someone had backed a truck into it. The unit had been exposed to wind/rain for an unknown period of time. No one called me, found it when I went. Poor communication and overall lack of caring about the customer. I went on a Sunday and was told I’d have to come during the week to talk to the manager. How about you call the person giving you 186 a month for a leaky crap box. Eh. Glad to be done. 186 is a lot for a compromised unit.

Rating:

5.0

From storing my stuff to moving out, the staff was very helpful and special thanks to Richard himself for going above and beyond to help me find all of the equipment I needed to make a cross country move when uhaul corporate was trying to make me travel 2hrs away just to pick up a truck and trailer.

Rating:

1.0

I rented a unit from U-Haul for 3 years and every few month the fee would increase due to cleaning and maintenance. Yesterday when I cleaned out my unit I found a dead rat and tons of rat feces and urine all over my stuff inside the climate controlled unit I rented. I had to throw away a lot of my things that were either chewed up by the rats or urinated on. I told the employees and they didn’t seem to care at all. I am extremely upset about my destroyed furniture and personal items.

Rating:

1.0

Absolutely terrible. I moved out in dec and asked for help as it was pouring for three days straight. The kid behind the counter was so rude. Never again. Never recommend.

Rating:

5.0

They give great service 🫶

Rating:

5.0

Used the U-Box for moving from New England to FL, (smooth transition) everything on time and no damage. I recommended to a friend who also used this service. I used the storage facility for the past year (helpful friendly staff).

Rating:

2.0

Didn’t move in. Online it didn’t explain the exposed units. Cancelled my rental.

Rating:

1.0

Couldn’t move into space bc the measurements provided online were incorrect. The space was 10 ft wide inside but not the opening itself. The opening is only about 8 ft and therefore my things wouldn’t fit. That wasn’t a problem though, they were quick to refund me without issue. The facility, however, had broken locks throughout, some units looked as if they had previous attempted break ins, and the U-Haul trucks were blocking half of the aisles so it was impossible to drive to your unit. To add insult to injury, someone stole my phone off of the bumper of my truck right before my eyes. The only people around were two employees and one family moving into a unit. When I realized it was stolen, the one employee tried to help by attempting to call the number to no avail. I had to contact Verizon where they were able to track my iPhone, hours later, to a location in Port Charlotte, VERY close to the facility. This place is a dump and it’s very run down. I ended up finding a facility in Venice that was much cheaper with better security and a much better overall appearance. I will be sure to tell everyone I know to steer clear of this place.

Rating:

5.0

Richard the GM was great to with

Rating:

5.0

I will definitely rent again if I ever need space. Thank you.

Rating:

2.0

I stored my things in this storage unit for 7 months and then moved them out and found mice droppings and urine on all my boxes. Don’t store your things anywhere near this place unless you want mice to have free rain with your things!!!

Rating:

5.0

Staff members were super !

Rating:

5.0

North Port U Haul...The guys are great here and great prices for storage!

Rating:

5.0

Great staff. Place was busy with several customers but staff handled it well. Very friendly and helpful!

Rating:

5.0

Except for one guy there was three guys behind the counter one guy just sat there and kept his shirt over his face like something stunk I'm not sure if he didn't like the way I smelled or the way the whole place smelled or he was just you know didn't want to throw a mask on but he acted a little disconcerting the other two guys were really nice though

Rating:

5.0

Friendly and helpful staff. Very professional.

Rating:

1.0

The place was filthy , used it for almost 5 years out of necessity. Staff was incredibly rude and only five of their security cameras were actually hooked up. Oddly enough only the ones that target the office as if nobody else is possessions are important only the office. The security fence that was supposed to have been put up at the initial signing never went off and that’s about five years to possible completion , it was only after noticing multiple units that were seemingly broken into with a crowbar or something that we really thought it wise to get our things out. My recommendation is the place to be shut down and remodeled into something useful… like a dentist office that specializes in root canals with no painkiller…

Rating:

4.0

Stop sending this text message

Rating:

5.0

Great service! Thanks guys!

Rating:

5.0

Very pleasant and helpful after a very tiring day. The process was so easy which is very appreciated.

Rating:

5.0

Great place..very helpful..friendly employees..thanks

Rating:

3.0

none

Rating:

5.0

My only complaint was rates increased faster than inflation. Otherwise service was great!

Rating:

5.0

Everything was good.No complaints

Rating:

3.0

I was a 50 year old woman by myself unloading a U-Haul in a 101 degrees and not once did anyone offer any help.

Rating:

5.0

Everyone was very helpful and respectful.

Rating:

5.0

Keep up the good work .

Rating:

2.0

Many times my unit was blocked by trailers stored in front of it! Staff did nothing to resolve on several occasions. Had to park and walk a longer distance from unit many times. This inconvenience made it impossible to load or unload sometimes. Some items were just too heavy to carry a long distance.

Rating:

4.0

Hi, I would appreciate if I could have received portion of my storage fee back. I was paid up until April 15 2023. Thanks

Rating:

5.0

Very friendly and easy move in and out very convenient as well

Rating:

5.0

Richard is very professional, he was really patient and helpful in solving my storage dilemma. Overall, the property is much nicer than other storage businesses I've rented from. My experience was all around just excellent. Thanks Richard and Kathy!

Rating:

5.0

The location is convenient, and the staff was awesome. Made my move from Denver truck, trailer and storage easy.

Rating:

5.0

John was most helpful. He made the transition from one storage locker to another easy both paperwork wise and physically moving. He was always professional and very cooperative.

Rating:

5.0

Thank you for everything!

Rating:

5.0

Richard is professional and thorough. We received immediate attention to our needs. Our rental unit was clean, had easy access and we felt confident in the safe storage of our items. Thank you to Richard and his staff. ⭐⭐⭐⭐⭐

Rating:

4.0

Neighbor moved in smoke filled stuff and all of my things were contaminated.

Rating:

1.0

A leak developed above our storage unit after Hurricane Ian. I removed a few damaged items. The management’s solution was to put a tarp above our unit. When it rained I could hear rain dripping on the tarp and see a puddle accumulating on it. Whenever I went in to the office to check on the status of the roof repair or the availability of another unit, there was always someone new at the front desk who was unaware that there was a problem. There’s a big turnover in employees. One time when I went to our unit, I saw someone moving out of a unit. I went in to the office to inquire about the possibility of moving in to that space. The employee had no idea how to put my name on a wait list nor was he willing to take my phone number or write a note to give to the manager. We have left U-Haul and moved into another storage unit in North Port where we have responsible management that responds to our needs. And, we do not have a leaky roof!

Rating:

5.0

Process went smoothly

Rating:

5.0

Very helpful staff

Rating:

2.0

Fa ility had way too many rental trucks and trailers making it almost impossible to come in with my trailer to get items for work. I understand Florida is a popular destination but making lanes so tight or completely blocking is nonsense especially given I was paying top dollar for a unit

Rating:

1.0

Boat trailer damaged. Uhaul denied claim of damage. Sent letters of non payment after boat was removed on 10/5/22. This survey even shows incorrect date of departure. Yea

Rating:

5.0

Awesome, facility was spotless, staff was awesome. Very pleased.

Rating:

5.0

I'm a big U haul fan.

Rating:

5.0

The new management is amazing, very understanding and willing to work with you, will recommend this place to everyone.

Rating:

1.0

A joke!

Rating:

5.0

The team )John, Jeff and Cody) were ALL helpful. The facility was busy and they respected me and my time. Offered to even back my truck up with the trailer. Thanks to management for hiring professionals! Joe P

Rating:

5.0

Excellent location, friendly people, 100% available, 100% recommendable

Rating:

2.0

Please Share Your Experience with Us

Rating:

2.0

The facilities are very crammed together. Trucks, trailers, RV's etc are constantly parked along the roadway between all the buildings and thus our personal unit. We could barely squeeze thru just to get to our unit and then had to back out and turn around to get out.......not an easy thing to do when pulling a trailer. Very inconvenient setup. Would not recommend this place.

Rating:

3.0

Good place. Sometimes it’s hard to get through the lot because of too many trucks and trailers. Also, kept increasing the rent.

Rating:

1.0

employees at north port location are mostly rude and all complain about being too busy and are tired , overworked and have sudden fits of anger when you ask them to honor the promotions I signed up for online( free day with previous reservation of trailer/ truck. yell at you in front of everybody and say "thats not how we do things here and we are not going to honor it if you simply have a reservation for abtrailer/truck and get a free month because you could cancel the reservation. that the only way was to have signed a contract today for a truck trailer to get the offer. oh and sorry you cant sign a contract for that trailer because we dont have it in stock. yelling at me the whole time. (This was a CSR named Kody allen) so i called uhaul online when i got home and spoke to operator and she called the store and spoke to RICHARD Perrin (Gen manager) and she said he was suppoed to call me today but is mid afternoon and i didnt receive the call and its almost 3pm. Also when i got to my unit today there were 2 uhaul moving trucks parkd in front of my door(drive up access) and i had to ask the front desk if they could move them ( she only moved one and i was still blocked by the front end of the second truck still no drive up access. and then i ask them about the gate code and hours and they inform me that the security gate is broken and that i( or anyone) can drive in 24 hours a day!!! i do not feel very secure with my belongings in this facility, so far everything stinks.

Rating:

3.0

There are too many trucks and trailers at the facility. You can barely drive in and park then when you park ypu have to move bc ppl only have 1 way in and out all the isles are full non stop The staff is helpful, great service just too crowded I would come back if it wasn't so crowded

Rating:

2.0

The facility was not well organized, trailers and trucks surround the storage units to the point staff had to move them or we did to get out and for other customers the staff had to move a truck that was infront of there unit. I purchased insurance and a look from the staff on the start date of my rental, the staff member did not inform me the lock i had chosen would not comply with my insurance coverage until about 3 weeks later. Upon arrival the storage unit i had reserved and which was available online was not available and i had to purchase a bigger unit at a higher cost then i had wished to spend. The staff did remind me to get my lock but that was the extent of the useful service I felt was provided.

Rating:

5.0

Janice was extremely helpful she went out her way to make sure my needs were met.Not like her lazy co-worker the Big Guy who I needed a little help and he said Nope very coldly.

Rating:

4.0

Very helpful & convenient

Rating:

5.0

Clean and adequate for my means. Staff was always friendly and helpful

Rating:

4.0

This is a busy facility and have limited space to store the extra vehicles during peak times. Navigating to and from you storage unit can be a challenge at times. Employees are hard working, friendly and eager to help. Thank you.

Rating:

1.0

We reserved a space 10x20 from out of state two months in advance. When we arrived, you didn't have such a space available. Best you could do was two 10 x 10 spaces far apart for more money!! The latches on the storage units were crap and broken. The storage lot is so full of rental trailers and trucks you can't even get close to your storage locker. What a disaster this place is. We couldn't get our truck or trailer close to the storage we overpaid for. NO! I would never suggest anyone EVER deal with your facility. For the prices you charge.... clean up the yard!!

Rating:

5.0

The parking of trucks were a bit tricky at times and tough to get around.

Rating:

5.0

Great service, nice folks!

Rating:

5.0

Very organized and fast

Rating:

2.0

Jeffrey was generally unpleasant to interact with. There is almost never someone at the location to speak with over the phone. The call center tries their best to answer questions but without knowledge of the exact location it never pans out. Will not be returning.

Rating:

2.0

very disorganized and very difficult to get into the facility because trucks are always blocking the very narrow drive

Rating:

5.0

Would recommend this place to anyone. However, they didn't have a truck so had to get that from another u-haul location that I would never recommend to anyone. Infact, I plan on spreading the word about this far less then good service I received. Sorry about that.

Rating:

1.0

Staff was rude and inconsiderate. Blocked our unit with trailers along with trucks which made it hard to access our unit. Automatic payment setup did not work for over 6 months causing a fault in my contract and staff didn't notify me pertaining the issue from June all the way till the middle of November.... 6 MONTHS!!!!! THEN GAVE ME A HARD TIME when I wanted to get me stuff and move it to one of my other three units I have elsewhere. I will never use Uhaul company or recommend them to friends or family. This was the Pan American facility in Northport FL. 100 PERCERNT DISSATISFIED!!!!!!! Vincent

Rating:

4.0

A little tough to get someone to answer the phone

Rating:

3.0

Late fees are outrageous. Not calling customer to inquire about payment that did not go through on auto-drafts before charging a late fee. Calling customers saying items are going up for auction if account is not brought current when the reason the balance is so high is because of fees.

Rating:

5.0

The staff at North Port U-Haul on Pan American in Florida were always helpful and professional. I would recommend them to anyone.

Rating:

5.0

Staff members were friendly and helpful, units were clean and easy to get to.

Rating:

3.0

Access to storage unit communication was poor. Was texted 2 gate codes that did not work for after office hours access.

Rating:

2.0

Had to throw away quite a bit of things due to mold and mouse:rat droppings and things being chewed threw and chewed on. Dirt and grim all over everything, the storage units do not seal good when the door is shut. Rodents are bad and I’m assuming the place does not control pest and rodents up to par. We won’t ever use a uhaul storage unit like this again

Rating:

1.0

Horrible never got help and paid extra for hours and climate control that I never received worst place ever I moved to life storage

Rating:

3.0

There was so much equipment around making it difficult to access the storage unit easily.

Rating:

5.0

They were great

Rating:

1.0

When my husband arrived to pick up or truck and locate our until we were told that there was no unit for us and could not find our contract number despite U-Haul taking our money for the unit. The whole thing was a nightmare and never got resolved.

Rating:

1.0

Two days in a row I can not get into the facilty to get to my unit. The gate code sent does not work then they give me a card to use and that does not work. This has been the worst experience

Rating:

5.0

No process was really great. I thought it was going to be much more difficult. The North Port U-Haul storage center was extremely busy, and they had a lot of vehicles and trailers so much so that at one point I was almost unable to get to my storage unit. I was able to get to the unit, by driving slowly and watching my mirrors. This is not a bad thing but it does say that they need more land and storage space for their vehicles and trailers. Overall I'm very happy with the experience. And I will be using this same service in the future if needed.

Rating:

5.0

They have been very helpful. This is the second time I've used their services. I wouldn't recommend anyone else. 👍🏻👍🏻

Rating:

4.0

my only negative is I wish there was another exit /entrance for the back and/or that the lanes were bigger or basically not blocked all the time by either Uhall trucks and trailers or other people using their units. it was sometimes impossible to get to my unit and i only went there maybe 6 times in the 2 years i had the unit. I had another unit at this location before, it was right by the return area and even though it was up front i still had issues getting to it because there was a returned Uhaul truck there. other than that, all good.

Rating:

3.0

Staff was always great to work with, however the unit we had (end unit) the bottom of exterior wall was rusting away and we could see daylight and lots of bugs inside.

Rating:

5.0

Everything was perfect except one thing, it was really congested with trucks and trailers. Given the layout of the facility, and the volume of business you do, I don't know how it could be easily fixed. It did feel like you were doing your best, and your people were over the top courteous and willing to help. You have a great group of people working there. Thank you for the service you provided to me and my family it was a pleasure doing business with you. Brian Reeves

Rating:

2.0

The worst experience ever! Really disappointing ! Im not the only one to have experienced this!

Rating:

2.0

We had a confirmed reservation (Reservation #:830027-00107295) for a 10 x 20 unit. The reservation was made almost a month in advance for a cross country move. When we arrived we were casually told there was no 10 x 20 units available as if it was no problem! The best they could do was 2 - 10 x 10 separate units. And to add insult to injury we are now going to be charged $129.99 a month for each ($259.98 total) rather than the $179.99 for the same amount of space. But standing at the counter with a full truck and movers on the way, what choice did we have? Doesn't seem fair we pay more every month for inconvenient, separated, spaces due to U-Haul not being able to honor their commitment. Felt like a classic Bait and Switch.

Rating:

4.0

Thanks

Rating:

5.0

It was nice my boxes were safe uhaul is best thank you 10 stars

Rating:

3.0

The parking lot for that particular location is horrible. They store/park too many vehicles there and you can’t maneuver a large truck around there easily. I always felt like I was going to either hit my truck or one of their buildings. It would have been easier if they didn’t store so many in front of peoples storage units. There were many times that we had to go to the office to have them move their vehicles to be able to get into our storage unit.

Rating:

5.0

Only issue is it's so very busy here, extremely difficult getting in or out. Staff was great, customers were rude, would park and block driveway.

Rating:

4.0

staff helpful and polite busy place

Rating:

2.0

We had a problem several times with trucks or trailers blocking access to our rental space.

Rating:

5.0

Richard was outstanding - he was friendly, helpful and I appreciated his help and customer service!!

Rating:

5.0

The GM Richard and his staff were extremely friendly and helpful!

Rating:

5.0

Very friendly and helpful staff. Thank you!

Rating:

5.0

The people there were so helpful and I knew I would feel safe there! Thank you for making things so easy! Jane Baker

Rating:

2.0

I had no windshield wiper on driver side and my truck smells like pee

Rating:

5.0

The staff was extremely helpful and very nice.

Rating:

5.0

This is my favorite u haul place

Rating:

5.0

The staff went above and beyond to make us feel welcome.

Rating:

1.0

This was the first time that I had a bad experience with a uhaul storage unit. This place from the get go looks very old and run down, the only reason I didn't turn around and leave first thing is cause I already booked it before ever seeing the place and I had first month free. I purchased climate controled so my things would stay in good condition but this was the worst version of climate control I've dealt with, every time I visited the unit didn't feel very cool at all and after a few months I see that my things are molding. I've never had a climate controlled unit mold my belongings before so I left this bad experience of a storage unit and as I was checking out, I find it that the AC for my unit building was broke for some time and that they finally fixed it. It would have been really nice for whom ever runs this location to let the people who have units know that they are having problems so that they can decide whether they want to change units or move out so things don't get bad but instead nothing war said and now I'm sorting through things with mold on them cause of their greed I'm guessing on not wanting to lose business. It's not your personal belongings so you don't care I guess.

Rating:

4.0

It was a good experience for all the years that I had it.

Rating:

5.0

You are so busy that a larger storage unit not available

Rating:

3.0

For being the only UHaul storage unit in the area, it’s very dirty. Had to clean my own unit out with a broom and leaf blower. Dead cockroaches inside. It just seems like employees are lazy when it comes to cleaning.

Rating:

5.0

Staff was extremely helpful, explained all the options UHaul offered, allowed us time to decide what would work best for us! No pressure sales. Absolutely would recommend!

Rating:

5.0

It's very nice to know my belongings are safe and secure and close enough l can walk there.

Rating:

5.0

There was always great service each time I came to the facility or called and spoke with someone.

Rating:

5.0

This was the 2nd time moving across country and both time the trailers towed great!

Rating:

5.0

The check-in was quick and easy. Staff was helpful and thorough. The facility was clean and met all of our needs.

Rating:

5.0

Regional manager was there. He was great. Very friendly. Very helpful.

Rating:

5.0

The staff members were excellent from the jump. One gentlemen, perhaps the manager, wasn't all that great, however, I upon my departure of renting two storage units, renting two one-way trucks and a trailer, I met the regional manger, "Bravo," whom was excellent. I wish I would have had the opportunity to work with Bravo from the beginning. Everyone needs a good wingman and Bravo went over and beyond to accommodate my last requests before departing. Overall, thank you to the UHaul Crew at North Port, FL.

Rating:

2.0

After i moved out of my unit i kept getting late payment notices..and notices that my property would be seized...even after calling and being told they would stop coming...

Rating:

2.0

My unit was regularly blocked by other tenants. The facility is over run with trucks making it difficult to enter or exit. The staff watched me struggle to move out and then tried to charge me fees. The manger needs a lesson on privacy as I did not need to learn about others evocation process.

Rating:

3.0

This was a high use facility, and the layout was awful. Our unit was in the back and there were three access points, which were almost always blocked by other cars. So frustrating

Rating:

5.0

Very good service

Rating:

5.0

Big bubbles. No troubles.