Customer did not leave a comment.
Jinhua SCustomer Reviews for U-Haul Moving & Storage of Northland
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The app works really well. Very fast booking - convenient pick up and drop off
RICHARD SThe location was OK. The 1 person who aided was fine. I rented for 6 days, and was 2.5 hours late due to weather and traffic. I had all my paperwork, I backed the trailer into position alone and needed no one's help to remove the trailer from my truck -- thus I invested no one's time at this location for anything other than verbal confirmation that I was done with the trailer. Yet, this location billed me an extra $28 for the extra 2.5 hours I had to hold the trailer due to weather and traffic. I'll be finding another source for my future moves or otherwise avoiding U-Haul.
MATTHEW SMy items were damaged and dirty from the repair of the roof right above my storage unit. I was never notified that they were doing this repair. I moved out on Saturday and I spoke with the manager on Monday to let her know what had happened. She said she would file a claim with the insurance company and with in 30 minutes send me a claim #. I'm still waiting for the claim #. I'm upset cause I feel like nobody at U Haul cares.
Rebecca S | Overall ExperienceNone
Rodney G | First ImpressionsI am uncertain if the Uhaul has a gas leak, I had to fill up 3X for a 7.5 trip
GWENDOLYN DEverything was easy and without problems or issues!
ANNE BNothing, everything was great fast to help
ISAIAH MThe truck rental needed a major front end alignment which was miserable to drive the truck for over 1500 miles and the straps on the tow dolly we had were completely frayed and we had to stop several times to constantly make them tighter. Very very scary rental experience
JULIA MContinue to provide above and beyond excellent customer service. Replace some of the older equipement from California to avoid mechanical/electrical issues.
PHILIP RU-Haul trailer coverage is the most confusing aspect of the whole experience. This is not a location fault, it is a U-Haul fault. Simple question how much trailer coverage do I get? I got everything but. I even contacted U-Haul and they gave me the run around, even the brochure is less than helpful. When I contacted U-Haul chat they just sent me the brochure. I can read that I have $31,000 of life coverage and property coverage, no where does it give tailer coverage. I even asked the person behind the desk. She was super nice and knowledgeable but did not know. I, again, think this is U-Haul's fault. When I asked, she said "it basically covers the entire thing" I ask "how much? $10,000?" To which she replied, Yes. On my reciept it appeared that it was $5,000 coverage. I would have paid for the next one up. Why the big deal? I hate risk. Something about pulling a 6'x12' dual axle trailer through residential streets when every jack wagon is on their cell phones is a very high risk situation. Likelihood of a hit and run when I'm in the house pushing heavy stuff upstairs, these days is very likely too. Again, why the big deal? because when this situation happens and the attorneys get ahold of it and say, Oh, that portion is not covered. , the devil is in the details. Very long story short, For as much detail U-Haul focuses on the detail, they punted on this bit of information and ultimately, What exactly am I paying for? Apparently no one knows per U-Haul.
DANIEL LVery friendly team
NEIL WThe staff met us at the entrance and offered us to detach the auto trailer.
Mahmoud TCecil did a great job in helping me with my trailer today!
MARK HClean, yes, but there were minor issues with the truck, primarily that both doors had noticeable gaps in the seals, allowing wind and rain to enter the cab.
WILLIAM HAlex was an outstanding to work with. He got me signed up and hooked up and on my way in less than 30mins. Answered my question clearly. If I have a similar problem come up again I wouldn’t hesitate to contact Alex again. Tom
SARAH TMay email CS directly if I don't get a response to this feedback. I have used Uhaul trucks many times. This one was extremely poor. 180k miles, wind shield wipers were bad, windshield leaked at top (streamed water in), moisture in truck caused all windows to condensate making visibility bad, vehicle "surged" out of its lane to the left when braking, and the radio did not work. Some of this is convenience but I felt it was unsafe. Had to drive at slower speeds, take slower side roads, etc. just to get the job done. Note the team at this store was great. I was in a hurry when returning the truck so I did not get to talk to the local team about these issues.
COREY CStaff are friendly! Very fast service! Zero complaints !
FELICIEN LConvenient and fairly quick
EDWARD ENot everyone follows the rules especially with smoking but not much you can do with that.
Allison W | Overall ExperienceAfter the 3rd attempt I did get a unit the size like the one I already had. Unfortunately, I was not aware of the intercom system until the 3rd time I had to go back to office to get appropriate size needed and because I have a knee replacement , osteoporosis and problems from a couple broken back bones that never healed properly… it had become frustrating and painful. I had to take my movers’ word that the final unit I have was good and pray that they stacked correctly. Also, I did make aware that it is a dead bird in the unit that I didn’t accept on the 6th floor …bad omen for me. My daughter said it was a sign of grieving which my aunt (more like my mom) recently died. I guess I should have listened to Kylie from the beginning. After telling her what all I had she told me I would probably need 2 large units. I was praying that I didn’t have to🥲🙏 However, I still would rate the customer service a 10. I could only wish this location had larger units like other locations have.
DINAH T | First ImpressionsWe got the ubaul to pick up an outdoor furniture set. My wife followed me back from where we picked up the furniture. The left brake light and turn signal did not work on the van. I feel this should have been checked before renting out the vehicle as it made the trip significantly less safe for me and others on the road. I’d like a partial refund to make up for the safety issues.
JAMES GGreat service!
Andy LStaff is extremely friendly and helpful. Always love going to this location because of how quick and simple they make the rental process. A perfect experience overall.
Anthony MEasy to get there friendly, employees were very helpful fast service and yes would go back again as have used them times before.
GREGORY PI didn't see anything that needed immediate work. My experience was great.
LATOYA GRental pick up return was good. Service both ways was great.
DANIEL DThe csr named Kevin spoke to me over the phone. He provided the info I needed. He seems to be a business person!
KURT LKeep your guard goose away from the key drop box 😂
JOSHUA LThey forgot to give my the ball hitch and then forgot to give me a plug adapter to match my camper, even though I mentioned having a round plug. Caused me to make two extra trips to the store. But remedied both situations to my satisfaction.
Mary BThey seemed super busy and I ended up paying my storage insurance what seemed like twice because they refunded it but I still haven't received it yet. Other than that great service and moving is definitely stressful anyways
nicky FThe wires on the trailer at the plug were damaged which caused the turn signals not to work. Other than that everything worked as it should.
TIMOTHY RI rented a cargo van at 9am by 9:5 the tired POPPED we got an immediate notification that the roadside would be 15 minutes away however we sat on the side of the road for 4 or more hours and after the roadside operator called back she stated it would be 20 minutes however the roadside driver called and side he would be 30-45 minutes however because he had just got to his east side shop he then calls back 10 or so minutes later requesting the size of the tire only to call back and say he can’t find a tire and they would have to send someone else well he’s comes another Lie from the dispatcher saying someone else was on the way with tire however this guy shows up with a NON working jack and NO TIRE only to struggle for 30 more minutes trying to get spare OFF then having to leave 30-45 more minutes to get a tire (that the dispatcher said he had)
DWAN LIt was very clean maintained ABS light was on on the dash but overall mechanically seem fine
DANIEL HThank you very much uhaul
JUSTUS NGreat service
GALAL RThe box trailer was clean and maintained. The car dolley needed some maintenance done to it. But overall, this place was great to work with.
JASON LThe equipment was clean .The only thing that I noticed was the steering was in need of repair. Very hard to control because of the road walking.
ROBERT LI picked up my truck at 2:30 pm on 3/9/25 and returned it by 4pm. The two guys who were working were very friendly and completely professional.
CHRISTOPHER HThe staff was professional and very helpful.
Sylvia O | First ImpressionsEverything was good
VICTORIA LGreat help and nice job by everyone I encountered.
DAVID MTHIS LOCATION AT SINCLAIR ROAD IS THE BEST. EXCELLENT CUSTOMER SERVICE..TRULY APPRECIATE THE LOVE
JUSTUS NThe Sinclair Rd U-Haul location is by far the best on around. They have what you need, as promised. They are available for assistance and if you need and moving suppl
JONATHAN KNo improve needed
ELLEN GThe storage room was nice and clean
Eugene T | Overall ExperienceBetter maintenance on vehicles
BRITTANY JGuys were lazy,sent me out to the lot to find my own truck, and charging.99 a mile is fucking a rip off I pray that I never have to use yall again....smfh
MARIO TThis is my go-to haul location
MICHAEL BPaying employees more. They were phenomenal.
JAMES RIt was very easy to get a storage unit, everyone was friendly, and the place was clean. And also, they made us so easy to check out after a long day of moving. I am extremely satisfied with the service I have received and I will definitely be back when needed.
bethlehem t | Overall ExperienceThe staff is the best and extremely courteous!!! I would definitely recommend this location to friends and on social media.
DINAH THave equipment in good repair at time of rental so that customers don't get injured by it
Tina MSelf service and No contact convenience Drop off should be made to any UHAUL shop location to reduce return mileage costs
JUDE OThere was miscommunication about the size of vehicle I needed… as in, I had reserved a 20-foot, but they didn’t have one in stock. So took a smaller one because it was available. We needed the larger size, but we were able to make it work with 2 trips. Luckily, I was moving people between two apartments in the same complex and not across the city. The transmission was wonky on the vehicle, and it was consistently jumping from park to neutral and back when trying to move it into reverse. I notified the agent. Also, I only drove 40 miles, but when I went to fill up the vehicle, it took 8 gallons of gas. I notified the agent of all of the issues, and he gave me a $10 credit off of the total price.
LILIA GSomehow one unit someone gained access and ransacked it. All in all I am satisfied
Virginia T | Overall ExperienceAlex went above and beyond for me. He was very helpful and an all around nice guy.
LORETTA T | First ImpressionsThe worker that was to make sure I had a safe working trailer lied about the lights working when he checked there was no way the lights worked I had to fix your equipment my self I have the pictures
DENNIS RNothing, kudos to the person who served me: personable, efficient and overall helpful
ERIC WThe mileage & gas didn’t match what was on my contract when brought to their attention they said they would correct the matter once I returned the rental , it has yet to be corrected and my card has been overly charged due to their errors !
NAURREMII WThe gentleman that helped me was excellent. Very friendly and accommodating, honored what he was supposed to and just overall took care of me and my family. Thank you all
THOMAS E | First ImpressionsIt was not told to me that the elevator's doors were so small I could not fit my furniture into it and had to rent two storage units extremely disappointed they should be explained to customers before they went the unit?
deonte d | First ImpressionsThere needs to be more carts available for the unloading area in the lower level units (basement).
Lynette F | Online Move InGreat job guys
Michael A | First ImpressionsMr. St.Jean was super helpful. He explained everything I needed to know with ease and made my visit quick and painless. I really appreciate it.
DeJeneau S | First ImpressionsThe people who work at the Sinclair road place are so good, helpful, calm and pleasant.
TERESA G | Overall ExperiencePrices were good location and facilities were excellent
JOHN C | First ImpressionsFriendly staff, truck was ready when we needed it, and it was easy to find help with our move.
Victoria L | Overall ExperienceThis storage location is too big and too understaffed. The maps to the unit locations are not accurate. The units I was assigned, once finally located, already had locks on them. The elevator to the floors were so tiny that you could not get a person AND a dolly in the elevator and still be able to reach the call buttons. The service desk has been trying to work with me to find an acceptable unit but they are so understaffed that the one person manning the counter has to juggle 3 or 4 other customers while trying to help my needs. I don't see this location as an acceptable solution for my storage needs even with 1st month free offer.
Darlene S | First ImpressionsGreat employee nice and friendly people will use it again
DIANNE M | Overall ExperienceI was pleasantly surprised of how big and beautiful your site must. I also enjoy access to the building while moving all my things into your place. It was all good and the people were specially nice..
Edward B | First ImpressionsThank you for asking.
Bobbie S | First ImpressionsWould be really helpful if the office opened at 7:30a or 8a. The lady who checked me in was super helpful. She was able to move our storage room to the first floor, which saved us a ton of time incoming and outgoing. This is a nice facility.
John M | Overall ExperienceThank you for assisting me with my move and storage.
Mary T | First ImpressionsKaylie and her staff are wonderful. I would recommend them for any of your U-Haul needs
Michael E | Overall ExperienceThe instructions for the dual keypads wasn't clear. The lady at the front desk was able to switch us from 3rd to 1st floor, which was a huge help. Thanks!
John M | Online Move InThe move in was easy, but an ear splitting alarm kept going off almost every time I was in there. Unsure of why, sometimes it would go off outside but not inside, other times it would go off on a random floor while I was in an elevator. Often it went off on my floor. Incredibly annoying but the cost and clean space was great otherwise.
Nathaniel B | First ImpressionsThe manager was extremely helpful. Couldn’t recommend this location more.
RICHMOND R | First ImpressionsGreatservice!
Conita N | Overall ExperienceThe whole experience was excellent. The storage area was well-maintained, clean, safe, and comfortable. The drive-up ramp to the lower level was extremely convenient. Will absolutely consider renting from uhaul again when needed!
Zack R | Overall ExperienceFriendly staff, easily understood instructions, clean facility.
Victoria L | First ImpressionsI didn't like the fact that it has taken me 3 times to close this unit. Yall need better communication between the offices and when it transfer you when they are busy. I closed this unit down in May 2024
Sean M | Overall ExperienceKaylie was amazing
Michael E | First ImpressionsPhone courtesy was good, helpful and polite. Associates name was Seth
Yolanda S | First ImpressionsThe site has an elevator for transporting your things up to the upper floors however the elevator is designed for people and not for freight. It is very difficult to get your things on and off the elevator especially during busy times.
Dave S | First ImpressionsThank ypu
michelle p | First ImpressionsStaff was helpful and friendly. Gave me maps and great instructions
Danny K | First ImpressionsSo far, so good
Andrew W | First ImpressionsI was told the staff would be there until 7PM but no one answered my intercom call at the sight at 6:45PM. Columbus Ohio time
eugene d | First ImpressionsU-Haul Northland was always kind and helpful! They were the best storage staff I’ve ever dealt with during my storage rental time.
Aubrey J | Overall ExperienceStaff was efficient, kind and helpful. Went above and beyond. Had previously planned on renting at another location down the road and the difference between the way the business is run was night and day. Will be referring everyone to this location for truck and storage rental. Thank you!
DEBRA Y | First ImpressionsEverything was great, but you'll sent my mail to a different address. You'll call everyone but me about my storage sending certified mail to my daughter's house after I told y'all not to do it to call me to send it to the address I gave you when I got my storage unit that was not okay calling my daughter was not okay
Margo M | Overall ExperienceThe storage company is located conveniently near to my house and I liked the easy entrance to the building with the card. Very well maintained facility.
Hiroko B | Overall ExperienceThe guy an the office was really professional
mahad a | First ImpressionsQuestion 2 is not clear. The online experience was mostly positive. The truck pickup took quite a long time, and I would have appreciated some advance notice so I would be prepared for that. Also that a secondary contact is REQUIRED. I was fortunate that someone was with me. I appreciate the level of security… But the move-in process was NOT simple or clear. Having separate keypads rather than ONE master pad, and figuring out the distinction between them was confusing. I would not have gotten in when I first needed to without over-the-phone assistance, and it was cold outside. Making the Security keypad bright yellow or red, and not otherwise identical to the other would help. Also, if “After Hours” means after Office Hours, and does not refer to “After Regular Building Access Hours”, messaging should clearly state “After Office Hours.” Doors otherwise automatically secure, regardless. So what’s the difference?? Seems unnecessary to point out. Concrete sanding was going on in a main central hallway, creating an unclean air environment for customers, and obstructed pathways. Some unclean discarded materials, like a stained mattress, an in-shower toilet stand, and trash were left in the community common areas… Items that should clearly have been disposed of. Just feels gross. I like the community up-cycle idea though! 👍
Elizabeth C | Online Move InEverything went very smoothly. Site is well maintained and very clean.
Clarice H | Online Move InTold him I wanted to be set up for monthly payments and they didn't do it caused a big headache for me
BETH R | First ImpressionsN/A
Dreyanna J | First ImpressionsVery convenient service.
Hayley W | Overall ExperienceI had problems with Kylie from the first day of moving in my things. I reported it to the upper management and nobody called me back. There were flying bugs all over our unit. We were told they would spray the next day. We had no choice but to store our things. After we locked the unit they told us the next day they needed to cut our lock fo spray and would give us a new one When one of us went to pick up some things in augaust the original lock was still there. Staff could not cut it nor did they have the key. We paid $65 for a locksmith and they charged $11 for a new lock. I want a refund for both these items. I have hey to head back from Kylie about it. I emailed days ago. The first time I spoke to Kylie the day after the bugs in May she was terribly rude!
Michelle B | Overall ExperienceOverall very happy with the unit and the people that worked there. This past week they had maintenance work being done on the floors which covered all our furniture and other items with concrete dust. Everything had to be cleaned before we could move it into the apartment.
Michael K | Overall ExperienceThe guy who helped me check in was friendly, informative, and overall amazing at his job! I had issues with doing the online check in, and he made the whole process simple and stress-free. He gave a clear guide on how to enter the storage area, and how to traverse the building in order to reach my unit. It felt good to know that I chose the correct storage location to reserve a unit, and I see myself keeping a unit here for the foreseeable future!
Dakotah R | First ImpressionsI really like it and thank you guy’s
Betty M | First ImpressionsN/A
ShaMia J | First ImpressionsJust what we needed for a short-term hold of possessions. Really liked the unit being in such a secure building.
Margaret G | Overall ExperienceGreat customer service from the moment I walked in the door. The facility was neat and up kept.
Seantez A | First ImpressionsThank you for helping my daughter get her stuff safely into storage
kim h | First ImpressionsAwesome experience. Thanks for the help!
Shawn O | First ImpressionsThe guys was excellent with my situation
Shannan L | Overall ExperienceBoth gentlemen were so wonderful with my situation.
Shannan L | First ImpressionsThe two step entry code was confusing but otherwise it was a great experience.
Kenneth G | Overall ExperienceYou claimed that everything was climate controlled. It is absolutely not. If it was, why would it be 100 degrees as the thermostat showed. When we initially loaded into the unit a year ago, we noticed the thermostat said it was about 89 degrees. We also found roaches in the unit. We thought we saw one when we loaded into the unit. We did not have roaches. The people who work there have been great, but your storage facility is misleading and neglected.
Isabella G | Overall ExperienceI was charged another full month instead of ten days I was on the sixth floor the elevator was filthy full with trash no toilet paper and paper towels in any bathroom in the building and they was very dirty very inconvenient for rental of two storage a waste of 175 for ten days
Kacy P | Overall ExperienceHall’s and unit were very clean. Elevator was small though.
heidi s | First ImpressionsI had gotten the very first unit in there while the rest were still being built and even though construction everything was clean and well secured staff was always friendly. All around it was a great experience
CORBIN M | Overall ExperienceVery dirty ramps and some hallways. There was work being done in my area and there was a thick layer of dust on all my contents. Unacceptable.
Michael N | Overall ExperienceVery convenient.
William T | Overall ExperienceUhaul Sinclair rd comes highly recommended, service was on point.
Ian F | Overall ExperienceGood customer service.
Alicia R | First ImpressionsFair price for a good size unit and very friendly staff that always answered any questions I had.
William C | Overall ExperienceI wasn’t told that they close the storage facility at 10pm and I even told the ppl when I was moving things. So now I had to have the truck another day. Also prices are the most expensive out of everywhere else
Kole D | Overall ExperienceThe associate was thorough with information and instructions. When I failed to enter into the storage entrance, a uhaul team member came directly to my location and talked me through the steps I was greatly thankful for the help.
Pearler W | First ImpressionsWe were very pleased with our experience. Staff was extremely helpful and attentive, security was excellent, good value for the service. Would definitely return and would recommend to friends
Burt L | Overall ExperienceTroy Williams helped me with my initial paperwork and showed me to the unit and explained how to operate the lock on the overhead door. I had to upgrade to a bigger size and he handled that with no hiccups.
PATRICK C | First ImpressionsI reserved my truck and dollys a week before. The day I get there they tell me first come first serve referring to walk ins. Representative wasn’t informative on where I can find the truck he just said the ones facing the street. There were 2 sets of trucks facing the street. Also had to go to another location to get Dollys. Very poor experience.
Brianna A | Overall ExperienceStaff very professional and helpful
Chaleta W | Overall ExperienceThank you
Jeanetta K | First ImpressionsI wish I knew about this before Piblic storage. U-Haul self storage at this location is soooo much better.
LAUREN J | First ImpressionsThe General Manager Kylie Fuller always went above and beyond to help me and her staff did as well. I had issues with the moving company I hired and she and Taylor helped me tracked my belongings down. Kylie was professional and affable , she made this part of my transitioning easy. I'm very happy I chose 4900 Sinclair Rd and would definitely choose them again.
Genevieve F | Overall ExperienceColleagues made our transition period smooth.
Tara B | Overall Experiencecame in today to pick up a truck and get the storage space I had reserved online. The desk person was efficient and friendly. They took care of getting my truck and I was assigned storage unit 1141. When I went to check the location I found a lock already on the unit. I returned to the desk and another person told me that was an error with the system. She said she could offer me another unit and a free months rent. I informed her that I already had the 1st month free with my past rental history I have rented many times from your facility over the last 4 years. She looked and found a bigger unit which was okay, even though it was more expensive. I thought perhaps a discount would be offered due to the first error but it was not. I thought well thats okay since I am getting a free month already. I was then assigned unit 1544. I went to check that unit and found the doorway to that unit is a normal size doorway and would not allow for some of the larger items we plan to store. I was dumbfounded as to why you would have a large unit that has only a normal size door way. I then returned to the desk for a 3rd time. I was then informed that there were no other units on the 1st floor with the large garage door. I asked why would your system allow you to assign the first unit 1141 if it was not an open unit. I was informed that it was an error and there was nothing they could do since there were no other units available. The whole reason I came to that location was that there was an open ground floor 10x10x10 and I had also rented a truck to move everything into the unit. I was told it was a system error and there was nothing anyone could do about it. It was a good thing I had checked on the unit prior to bringing a whole truck load to place in the unit. I am upset that your system would allow you to assign a unit that was obviously already rented. What would you have done if I had contacted a lock smith and had them remove the lock from the unit that you had rented to me? I know that is something your facility will do as the person infront of me in line said they lost their key and the desk gave them the number to call your locksmith to remove the lock. I could have easily came back to your desk in a day or 2 and said I lost the key to my lock and and needed the lock removed. I would then have access to anything that was in the unit as you had assigned it to me and it leagally was mine. Is this an error that is made often at your facility? I am glad now that I did not rent a unit at your facility as I would never know if you were going to rent my unit out to someone else. This type of error could be devastating to your company. Not to mention the customers that have entrusted your company to store their belongings.
David B | Overall ExperienceFirst month rent was free? How are you gonna say no to that.
Ian F | First ImpressionsThe staff were always helpful and pleasant to work with!
Thomas A | Overall ExperienceStaff were incredibly friendly and helpful. They made the move-in process easy and all went smoothly as a result of their help.
Julie S | First ImpressionsExcellent overall experience in the year I used the storage. The ONLY 'snag' was a couple instances of the electronic access being out of commission. Fortunately we had nothing scheduled on the particular days. The apologetic signage on the doors was no consolation to the folks who were there needing access. A server backup or something is needed.....even tho these types of outages are far and few between. Still, an excellent experience !!
Timothy D | Overall ExperienceThere were cockroaches
Julie R | Overall ExperienceGreat customer service at this facility
JW S | Overall ExperienceThe manager, Taylor, and the staff were very pleasant and helpful. Thank you for all you do!
JENNY R | Overall ExperienceI chose 4 stars because overall i felt like the storage facility and staff were really nice. The only thing I didn't like was how far away the nearest load/unloading station was to my storage unit. My unit also had 2 doors nearby that were inaccessible.
DAVID M | First Impressionshappy with everything
JEFFREY C | Overall ExperienceThe manager had to be forced by the regional director to allow me access to my locker after I had lost my keys. She never returned my calls and seemed nonplussed about helping me, especially since I was moving. The Regional Manager was kind enough to expedite the process for me and for that, I am much appreciative. The staff at this location, however, often had an attitude and air about them that was off-putting and I would not consider ever renting here myself again. However, the facility is decent and the security and climate control, along with price, was good.
George O | Overall ExperienceThe storage unit ceiling was a mess and our items were covered in white substances falling from the singing and our suitcases were covered with some white liquid or something like that. The elevator was small and filthy and a lot of the hallways will quite filthy. This place should be condemned from habitation until it is rehabilitated. To make matters worse it apparently has mice
Jean M | Overall ExperienceCompared to the my last storage unit night & day I was able to sleep @ night and not worried about if my unit was broken into! That gave me peace of mind
LEWIS P | Overall Experience“CJ” the store manager knew nothing of the website that he told me to go to and create an account. My card wasn’t going through he had no solution to the problem!!! I don’t like how I’m not notified that my storage unit bill is due. Wish I didn’t use this company. Probably will end up switching soon
Chyna W | First ImpressionsFinding my unit was a lot of work. I later found it with the help of a worker. She was super helpful
Rahinatu B | First ImpressionsGreat experience. Staff was very helpful.
April M | Overall ExperienceThe check in was great. Friendly staff. Nicest lady checked in was friendly and gave us options, The booking was confusing. The person booked me on the wrong location. I was glad to find space where we wanted to go. Trying to get someone on the phone was horrible. Called 5-6 times. Could not get a person. They would hang up after answering or the call.
MaryandGino f | Overall ExperienceRoaches crawling everything. Elevators super small and inconvenient.
Deyavion W | Overall ExperienceVery smooth operation.
JONATHAN B | Overall ExperienceI was SO impressed with how clean the facility is, including the bathroom! The staff was also extremely helpful and polite. Every experience I have had with Uhaul over the last several years has been positive! KEEP UP THE GOOD WORK!
nancy p | Overall ExperienceOnly issue was the elevator was so small we couldn’t move our couch into the climate controlled storage. Just something people need to be aware of.
Rebecca D | Overall ExperienceGreat experience while moving kid into OSU.
Deidre l | Overall ExperienceBiggest issue we had is the elevators are so small . We reserved an 8 x 10 unit in climate control which is on the 5th floor. We didn’t have a huge couch but it would not fit in the elevator and stairwell was too tight to even carry it up the stairs. Ended up having to take it to a dumpster because we had no way to get it to the storage unit we reserved. Unit was clean and everything else went well but FYI - if you have big items they will NOT fit in the elevator- not even sure anything larger than a twin mattress would fit.
Rebecca D | First ImpressionsJuan is top notch. Absolutely amazing. Very patient and knowledgeable. Kylie was also fantastic with us. We moved from Tennessee and had quite a few complications throughout with our prior U-HAUL location for truck pick up. To meet individuals like this after the rough start was very appreciated. The locations that we had to go to pick up our truck need training from Kylie and Juan.
Kelley K | First ImpressionsI was TRULY impressed with the facility and the staff. The staff is very friendly and helpful. The facility was immaculate as was the restroom I used. I would definitely recommend this to others
nancy p | First ImpressionsOnly concern was elevator size and wish was informed of the dimensions more thoroughly as items like certain size couches or bedframes may not fit. Thank you
BRYAN A | First Impressionsthey didn’t have the 5x8x8 unit i reserved on the first floor, had to do 5th floor. I barely got there before it closed but that’s my fault for not checking office hours vs access hours. the alarm kept going off while we were loading things in even though i had swiped in, i also had to swipe in over and over again which was tedious. and the elevators were very small for furniture and it was difficult. other than that it was fine , the employees were very nice and helpful.
Sophie G | First ImpressionsAll worked very well
Deidre l | First ImpressionsIt’s really not a good place Holes in the walls Old dirty bug furniture sitting out in entrance Elevators were so dirty I took my stuff out and put it in. a cleaner storage Homeless people washing up in bathrooms
Robin J | Overall ExperienceStaff was very helpful and accommodating. Phone app was smooth and easy.
ZITA B | Overall ExperienceI had reserved a 13’ x 11’ storage unit for $146.00 a month. When I got to check-in, I was told there were no more 13’ x 11’ storage units left and was told the only option was two 8’ x 10’ units next to each other. That’s more space I get that but I was also told I needed to pay for both of those separately and after tax it would be $202.36. So they didn’t have the unit I reserved and instead of fixing their mistake, their burden falls on my wallet. They gave me a month free of storage, great but that doesn’t help the budget I have because I plan to store my stuff for a few months. I was told the GM would call me and “sort all of the out.” Sure. The cherry on top is that I was told they did not have any more disk locks that come free with each unit so I was told I had to buy two locks and they required them to be uhaul locks. So, at the end of the day I was planning on paying $146/month for a 13’ x 11’ unit and ended up being required to pay $202.36/month for two 8’ x 10’ units and $21.56 for locks. Public storage is next door; drive the extra 100 feet.
Chandler C | First ImpressionsI really like the whole experience
Jian L | First ImpressionsCaleb was very helpful!
Nisha B | First ImpressionsSeth is absolutely amazing. A fantastic CSR.
Seth B | First ImpressionsI reserved a unit two weeks ago 10X10 and when I went to move my belongings into storage my unit wasn’t available.
Alexis L | First ImpressionsIt would have been perfect if it weren't for the trailer rental. I did everything the online site said and still they didn't secure the reservation. I was sent to 2 other locations before I could get the trailer. Only 20 extra miles of driving. And they still didn't have my storage reservation. The gentleman in the office quickly and efficiently resolved that problem
Kevin L | First ImpressionsKey card did not work 1st time
Lisa V | First ImpressionsStaff was very helpful and accommodating
ZITA B | First ImpressionsSome boxes had humidity and mold damage on the contents (books) but otherwise a good experience.
Joshua B | Overall ExperienceStaff tried to overcharge me by charging me for one lock twice. Nice Try. Filthy floors, ruined one of my items in storage. Everywhere is terrifying and filthy
Tawnie G | Overall ExperienceThe associate that helped sign me in was absolutely amazing. I came in with soo much anxiety from the move and he walked me through it calmly and efficiently. FANTASTIC CUSTOMER SERVICE. Only downside was the rat trap in unit
shannon k | First ImpressionsJuan was amazing!!!!! Thanks!!!!
Jane M | First Impressionswill rent again and recommend
Mark S | Overall ExperienceWater was pouring through the ceiling of the unit when we were almost done unloading our stuff and so we had to be moved to the sixth floor where we did not want to be.
Kevin N | First ImpressionsTricking people into paying twice for a lock that should have been free is pretty ridiculous
Tawnie G | First ImpressionsDestroyed a sofa trying to get it up the stairs because it wouldn't fit in the elevator.
Tyrone W | First ImpressionsI chose this facility mainly due to good solid foundation for storage use. The manager told me they are still working and changing the spaces that makes available that I can understand. I like this here. Thank you.
Hiroko B | First ImpressionsReserved a spot online. Didn’t find out until at the end of the appointment that I got a completely different space for more money. Also had to ask for the ‘free rent’ promo instead of provided.
Megan M | First ImpressionsVery satisfied
Myra H | First ImpressionsRented me wrong size unit It was not cleaned Top of u it was not covered during g Construction and my unit and all my stuff is full of dry wall dust and not one offered to do anything g about it. Holes drilled in unit after rented to attach things outside of unit. Barely missing by personal belongings. And I can go one.... I can talk and ask what r they going to do and they blow it off and pretty much told t's my fault I rented while they r still construction. What a way to treat customer!! One thing was fixed and it wasn't done enough to my satisfaction. Which was to cover my whole initial fro. The buuted up unit to reaching in and getting my stuff. They still can reach and was told well not everyone will pack so so high . Which dnt matter cause they still reach mine just more convenient to reach in mine of they do pack high. Again ... Appalled on such treatment. To busy care....I want my stuff cleaned and moved to the right size unit and a discount for such awlful dissmal of customer service conduct. I wouldn't refer I to a flea or rat. Apparently they all ready occupy the facility during open hours to you as a uhaul company fix this...darn mess. And that's me putting things nicely.
tina e | First ImpressionsLindsey was Awesome!!!
Antwanette B | Overall ExperienceDidn’t have the size unit I reserved online and had to take another unit 2.5 times the amount I was wanting. Kinda feels like bait and switch
Ryan S | First ImpressionsKylie Fuller was very helpful and kind!
LEAH L | First ImpressionsThe staff was great and even called the location where I was to drop my truck off and had them change my drop off to where I was getting the storage locker so that I didn't have to go out of my way and waste gas returning it there! Beyond excellent service by the two ladies and the gentleman
George O | First ImpressionsThe staff are helpful and the facility is clean and looks secured. Moving things into a storage unit isn’t easy and not a lot of access points or ways to make it easier based on how the building is made.
Shelly S | First ImpressionsI started using Uhaul on the recommendation of Chris Arndt and I have not been disappointed. Excellent service, clean facility, and friendly conversation. I am a leasing manager for apartments and recommend the Sinclair location to all my residents. Great community resource!
BILLIE C | First ImpressionsAn email should have been sent out with instructions on how to use the card for access when it was installed
NANCY P | Overall ExperienceThe staff was very nice and helpful. Thank you so much
charles j | First ImpressionsThe staff was always incredibly nice and helpful whenever we needed to go into the office for something.
PAULA V | Overall ExperienceThank you so much!
Kiara L | First ImpressionsThank you for great service.
Debra H | First ImpressionsThe general manager Kylie fuller was excellent she exceeded my expectations at this location thank you Kylie for a job well done
April M | First ImpressionsIt said climate controlled but it seems damp/ humid in the down stairs area. The young lady that helped my was amazing. Very knowledgeable and polite. I was very impressed with her.
Shawn S | First ImpressionsThe loading area for the ground floor is very inconvenient. The cars back up in one line and we have to wait for each other to finish moving in order to back out. When we went to access the storage unit, an additional lock had been placed on the unit. I had to walk back upstairs to find someone to remove it with the explanation being that their system wasn’t accurate with which units were already rented, so they added locks to all of them.(?????) I have no intention of returning to this facility.
Dana F | Overall ExperienceOnly one ramp to access units which is not enough for the amount of units.
Julie v | First ImpressionsI think my car got hit in the parking lot and they couldn’t do anything about it because the cameras didn’t reach my car that was parked in front of the office
Adam B | Overall ExperienceEverything was satisfactory! Thanks for everything!
Edward S | First ImpressionsThere was confusion with my reservation. We had to spend extra time figuring it out. The manager ultimately figured it out.
Malissa S | First ImpressionsThe young man was very helpful and pleasant
Michelle D | First ImpressionsI thought this facility is 24/7 but it's not, I found really trouble in accessing as I will start my work from 8am to late evening. I have to run early morning or late evening with very narrow window to move my stuff
Harshavardhan M | Overall ExperienceGlad you're here to offer a great service at a very fair and reasonable price
doug d | First ImpressionsAm happy with arrangment. Will use room for only one month as the room is needed due to an apt move. However, the good experience means that the service can be used again.
James G | First ImpressionsMy only complaint was the access to the first level where my storage unit is located. There is one steep drive down to the entrance. We made 3 trips and each time we were either blocked in by someone else or we were blocking someone in. The other patrons were polite and we worked out making room for each other, but it was definitely a hassle.
Dana F | First ImpressionsMade reservation online; upon arrive it was not available and only 1 unit half the size of my minimum requirements was made available. Additional charges from move-in truck promised to be comped but had to fight to get them to hold up their own promises; still not credited. Beware of this location! Shouldn’t even be open to the public (newer location under construction) yet, but they obviously don’t care about the customer’s experience.
Dustin S | Overall ExperienceGate axis was open at all to the building.
Tyrell R | Overall ExperienceThe staff was friendly and helpful and the facility was very nice & clean. However, the location didn't have the unit size I had reserved weeks in advance. They offered a larger unit with one free month, but this still resulted in a higher cost for me. So, I would end up paying for the company's failure. Due to my time constraints, I went ahead with the rental, in spite pf the additional cost. But while being shown my rented unit, I asked for the access code and was told that the unit was accessible only during business hours. This meant closing at 8:00pm, rather than the 10:00pm advertised online. This made the unit useless to me, as it wouldn't work with my schedule. Consequently, I had to find another storage facility and incur additional costs, not to mention wasting more time. All this due to U-haul's failure to provide the reserved product and honor the advertised hours. While the staff was friendly and the facility well maintained, U-haul failed the basics: providing the advertised product. No amount of friendliness can compensate for misleading advertisement.
arturo s | First ImpressionsFast and painless
Denis S | First ImpressionsAfter a long trip, it was so nice that the staff was helpful and made the last step easier.
mary d | First ImpressionsChris was very helpful and the other gentlemen was great to work w/. Ver comfortable w/ your busienss. Truck was good as well from Morse Rd Uhaul.
Pam M | First ImpressionsGreat customer service at this location. Both representatives we're helpful & informative. The building is still under construction, so their were not outside units. Not a big deal.
Brittany T | First ImpressionsStaff was friendly and helpful despite problems with furniture damage.
randy m | Overall Experience