Customer Reviews for U-Haul Moving & Storage of Northridge

Rating:

5.0

Very Professional and attentive to attentive to any questions I had.

Rating:

5.0

Everyone at your facility was knowledgeable and friendly. The facility itself was clean and organized. In all it was a great experience,.

Rating:

3.0

Return process was a bit confusing

Rating:

5.0

That U-Haul is an excellent place the staff there are very friendly and Carl did an excellent job helping me out the guys that stand outside were pretty good too to help me out

Rating:

4.0

be nice to get a truck with more than 1/16 full gas in the tank. You are causing likely a new truck driver to go straight to a gas station to fill up. I wonder what the data says. be nice to let a driver getting used to the truck on the open road before pulling in to a gas station. also just annoying. otherwise service was great and good process.

Rating:

5.0

Great experience; friendly staff and affordable prices

Rating:

5.0

This location is great. But the Saticoy/White Oak failed me. Reserved a motorcycle trailer for Monday, and they didn't show up. Had to go to Parthenia. Lost some time. Won't ever use or recommend Saticoy/White Oak.

Rating:

5.0

It was a nice easy process to rent a trailer, and the personal that morning were polite and very helpful.

Rating:

2.0

You told me it would be a help if I returned it to a different location from where I rented it. So I did so and my wife drove me all the way back to the original location to get my car. I went out of my way to return it to a different location to help you out. You did promise a $50 discount on the rental for doing this. And you didn’t apply it to the total.

Rating:

1.0

I am being charged more than I was supposed to! FIX THIS!!!!!!!

Rating:

4.0

the 5X8 enclosed trailers that have the door ramp already incorporated (easy lift) absolutely SUCKS...! It's a horrible piece of equipment, it's difficult to haul equipment into trailer with dollies because of the thickness of ramp at the bottom. Furthermore, it has a big opening right before the inside of the box trailer; another challenge to move equipment that have wheels or the use of the dollies. Get rid of them....... But staff is helpful...no complains there.

Rating:

3.0

Staff was very helpful and the cargo van was new and clean. My only complaint about the location is the visibility and the traffic when exiting the facility.

Rating:

1.0

The truck was clean, the issue we ran into was that the battery was dead. It held us up by two hours since we had to wait for roadside to come. I called and was told since I was inconvenienced that I can return the truck to the Northridge location without having to pay for the return trip and I was still charged. The original contract called for me to return to Sylmar for a total of $70 dollars instead of roundtrip to Northridge for 193.00.

Rating:

1.0

Way to expensive an extra day was 100 dollars more when we only had it for 5 hours longer than expected. Absolutely disgusted.

Rating:

5.0

All good

Rating:

5.0

Everything good

Rating:

5.0

Friendly staff, busy but great location, don’t be in a hurry, easy to return

Rating:

3.0

I will check the gas in the truck it was low

Rating:

4.0

The van was given to me with only an 1/8 of a tank of gas; no big deal I thought; I’ll get some. The pump automatically shut off every three seconds and when I called they said “oh it has an air leak so it shuts off” and there was nothing to be done about it. The service staff was very nice and helpful at check in and check out, but take the busted van out of service and don’t knowingly rent it out to people; it’s cheap and poor service.

Rating:

5.0

nothing you are good thank you

Rating:

5.0

Everything is perfect! Excellent customer service and equipment! They make moving much easier!

Rating:

5.0

Checking out and checking in the trailer was quick. The attendant even made a suggestion regarding my hitch which I followed which made connecting more simple. Thank you all!

Rating:

5.0

Nothing

Rating:

5.0

Descuento para cliente frecuente...

Rating:

5.0

Luis and Carl were both great to work with. Top notch folks

Rating:

1.0

It was the worst experience, hitch manager very rude and not willing to help at all. When he finally helped us, because we insisted, he was sooo rude. I've never experience something like that. It was an easy fix, and he was not willing to do it.

Rating:

5.0

Great service

Rating:

5.0

The Manager there was Extremely Nice and helpful each time I called in about my storage Unit.

Rating:

4.0

The employees here were very helpful and accommodating.

Rating:

5.0

Employees were nice helpful and efficient. The process to rent was easy and the. The drop off was easy too . I would totally recommend this location .

Rating:

5.0

The guy are in the front counter Luis he has 0 costumer service Rude and never explain the rules. went you ask a question the answer are rude I pay for your service. I ask for respect The guy how take and inspect the car when you back good 5 stars. I’m going to do a online review about this guy Luis On complaint.com yelp and other websites I DONT KNOW WAY UAHUL DONT PUT ATENCIÓN ON REVIEWS THIS STORE NEED ATENCIÓN ON COSTUMER SERVICE SPECIAL THIS GUY LUIS

Rating:

4.0

Everything was clean, but the truck was slow to shift gears. It took 1.8 gallons to refill for only 10 miles. The estimated mog of the truck is 12 mpg, so a gallon should have gotten it back to the right level. The shifting didn't change with the tow button on or off, so it may have been stuck in the tow mode.

Rating:

4.0

The van smelled like cigarette smoke. Hopefully my belongings don't also smell like cigarette smoke now. Also, the whole back of the van needed to be vacuumed out.

Rating:

5.0

Everyone was great today

Rating:

5.0

En esta empresa son muy amables los del local y los de por teléfono hasta ahora 😁

Rating:

5.0

Great customer service 👍.....especially from Jose.

Rating:

5.0

All good … 😁

Rating:

4.0

The truck was given to me with nearly an empty tank of gas other than that the service and equipment was great.

Rating:

5.0

Awesome people

Rating:

5.0

Northridge is always the best

Rating:

5.0

Wow!….just wow! Trailer was given to me with no fuel. 10/10

Rating:

5.0

Very smooth process, arranging online reservation, once there staff in front office very friendly all the paperwork proceeded quickly, the staff in the parking lot handled the trailer connection answered all my questions. I was in and out of there less than 15 min. Highly recommend this facility for any rental needs.

Rating:

1.0

Uhaul brakes were really squeaky and dangerous when I was on free way seemed like the truck had no stopping power

Rating:

5.0

No complaints everything was good ....

Rating:

1.0

Sucks you have to drop van off at original location and not just any other Uhaul.

Rating:

5.0

Excellent customer experience from start to finish.

Rating:

5.0

Nothing at all

Rating:

5.0

Great experience

Rating:

5.0

It felt like I wash the Only customer and The team went out of their way to help me!

Rating:

5.0

The Store Associate who assisted me was very professional and helpful.

Rating:

5.0

U Haul made relocation easy!

Rating:

5.0

Very well maintained and staff are always friendly and willing to help.

Rating:

3.0

Pricing should be lowered

Rating:

4.0

The facility and team was great. The reservation system was seamless. Only complaint is the storage dock varies from 18” to 3’+ in height. So you can’t back up and roll in large items. They have an ADA ramp but to do 180 degree turns with large items is too difficult.

Rating:

5.0

Representatives always ready to help, building always clean bathroom always clean. Manager very understanding and crew very hard-working.

Rating:

5.0

The storage area was very clean and well lit. No matter what hours I went, the area was always clean. The in and out access control to the storage area was very good too. You pretty much need the access card all the time, to open the door or move the elevator. This provides a good sense of security of the facility.

Rating:

5.0

Jennifer had great customer service

Rating:

5.0

The staff are very helpful

Rating:

4.0

Everything was great with one exception that is pretty bad, the parking lot is very chaotic, many times hard to find parking to load and unload. There are just too many uhaul trucks and trailers in the way

Rating:

5.0

Great service

Rating:

5.0

A bit pricey:(

Rating:

5.0

Excellent staff and facility

Rating:

5.0

The staff and even the general manager were so kind, patient, professional, knowlegable about everything I needed. They truly stand for honesty and integrity as a staff. A great assett to the company. I was truly pleased. Thank you so much! They went exceedingly above and beyond. I was grateful for there assistance.

Rating:

1.0

On my very first day I had a poor response from the manager after reaching out to him for assistance. He still has not responded. This is very unprofessional and I’ve been waiting days for a reply. I was unable to access my 2 units after hours and it was very inconvenient. I had to spend time the next day moving my belongings when the manager simply needed to reply to my text. There is a sign outside the facility with his cell on it for after hours support. It’s meaningless if no one responds. I texted him I waited 15 minutes for a reply, and I’m still waiting! This level of apathy is unsettling. I’m very disappointed.

Rating:

1.0

One of the worst experiences I have ever had renting a storage unit. Save yourself and go somewhere else! Employees have no idea what they are doing and when you bring up your concerns with Juan, the manager if you can even reach him, he doesn’t acknowledge you or do anything about it. Extremely unprofessional l, unresponsive, messes up reservations, the list goes on. On top of that doors were broken for 5+ months so transient people were walking in and out of the facility making it feel very unsafe. Do yourself a favor and rent at Extrage Sorage or literally anywhere else but this location.

Rating:

5.0

Great customer service!!

Rating:

5.0

Jose was incredibly helpful in getting me a storage unit. Very fast and friendly. I highly recommend working with him at this U-Haul facility.

Rating:

5.0

This is hands down the best uhaul / storage / moving location I have ever been to. The staff is always friendly and willing to help out and I’d say even go out of their way to make sure you’re well taken care of. Carl - thank you so much, you and the rest of the staff are awesome

Rating:

5.0

The facilities are always very tidy and the staff extremely helpful!

Rating:

3.0

1st floor doors broken. Huge security risk!!!!

Rating:

1.0

My storage unit was broken into and ransacked resulting in alot of damage. I also had a gaming laptop worth $1,200 stolen.

Rating:

4.0

Workers we're slow maybe just busy busy other than that great storage location.

Rating:

5.0

Thank you guys for being so clear, honest and kind

Rating:

5.0

No complaints , every thing was good , location , service , hours of operation everything

Rating:

2.0

Didn't tell me truck did not have ramp. Impossible to move what I needed to.

Rating:

4.0

Good experience for the time I was there.

Rating:

5.0

I just can't express ENOUGH GRATITUDE to all of the staff that I interacted with at U-Haul over the last 2 years. Their friendliness,consideration and professionalism was beyond the standard of what I could've ever expected from any storage facility in the country. Jose and the entire staff are to be commended for such excellent service- and even though I Didn't find a reasonable place to call home in my hometown, it definitely Was a true relief to have my belongings stored there for the amount of time that I did. I am beyond grateful for everything-from the bottom of my heart, I THANK YOU, and will definitely recommend you for anyone who has to use a storage facility.,

Rating:

1.0

This uhaul had no access blocked by 10 trucks horrible access to unit very unclean doors did not open had to pry them open I was told online i was street level ground level it was not street level I'm disabled and finding out it's not ground level was devastating everything at this place is a nightmare to access you shouldn't be charging this much money also saw horrible roaches all over this place omg I'm so distrauat

Rating:

5.0

... everyone at this facility is helpful above and beyond the call. Great service, knowledgeable (and nice) people. Helped my entire rental experience go smoothly. Blessings, guys...

Rating:

5.0

This has been the best experience I have ever had with a storage facility. This is the only one that I would recommend to anyone. The staff is friendly and knowledgeable. The units are clean and easily accessible.

Rating:

5.0

Juan, Jose, and the other guys at the Northridge on Parthenia location were very helpful, friendly, and knowledgeable. I couldn’t ask for better service! Thank you, U Haul!

Rating:

5.0

Friendly service. Thank you

Rating:

5.0

Everyone was helpful and polite

Rating:

1.0

To many U-Haul rental vehicles and trailers making it hard to safely park. Once you have boxes in your car blocking your view, you can easily run into another vehicle. Especially the trailer hitches, that are low to the ground and hard to see, even when you don't have any boxes in the car. If your now good at backing up you risk an accident. Moving with them is good. Just don't use them for storage.

Rating:

1.0

Car access to the storage units is awful. There are trailers blocking all the parking spots. No weed/cigarette smoking in the facility is not enforced. Short staffed. Seedy area with vagrancy rampant.

Rating:

5.0

Well designed app and great employees!

Rating:

2.0

The storage itself was alright and convenient. They claimed no bugs or rodents would be in the units. I found tons of bugs in mine and they seem to be hopping from other units. I had clothes put away in secure bags and those bugs chewed right through them and ate into expensive clothes. The cleaning lady always speaks rudely about customers infront of customers, she thinks just because she says it in spanish that no one will understand her, well we did and we told her to stop as it was rude af. Im sorry we are putting our things for donation for other families to use and you dont want to do your job. The "owner" Juan was rude to my husband stating they dont offer military rates (for trailers) & spoke condesendingly to him on memorial day. Only to be shown on their very website that there is in fact military rates. There has been times we needed something from storage around 8pm and their system was fully down. Manager was called and nothing ever came about. Overall, we decided to move out fully cause alot of my items were damaged by these bugs they have in their unit. Only the lady who works in the office (blonde) she was cool, I liked her.

Rating:

5.0

Excellent U-Haul. I’ve gotten rentals and storage here and the manager helped me so much and all the employees were very helpful. Will continue to use their services !

Rating:

5.0

Carl and Sebastian were amazing and helped us a great deal with our move in. Thank you!!

Rating:

5.0

Carl and Hector are friendly, incredibly helpful, and always go above and beyond! Luis was a phenomenal manager when he was there. In the San Fernando Valley, it really doesn’t get better than the quality of service & products you get at U-Haul of Northridge!

Rating:

1.0

My unit was broken into and items stolen. The security system does little to discourage other tenants from breaking into other units

Rating:

3.0

Very poor maintenance, main door didn't operate for several times, elevator run out of service several times.

Rating:

2.0

Your staff Shawn I believe his name is was speaking to customers , myself included, as if we were street thugs. Not professional at all. I would never go back there again or recommend that location. The outside staff amazing though

Rating:

2.0

I moved out because my unit along with several other were broken into. Its clear that the security system is not enough of a deterrent to prevent thief or setup in such a way as to catch thieves. In this case it appears it was another tenant on the same floor breaking into other units with impunity. There needs to be cameras on every hall and not just the perimeter and there needs to be motion sensors that set off an alarm if there is movement in the building after hours.

Rating:

2.0

At the Northridge facility the security system that lets you in-and-out for your storage unit does not work. I had to get out of my storage unit and was not able to get out in a timely manner because I had to constantly be asking them to. Reset their system. I was not able to ever access my storage unit before the office opened because the system was not working. I was told that a management knows that it's broke and that it's been broke for well over a month With no intentions of fixing it. I also spoke to a new customer and he had blocked the door so that he could get in-and-out and said that he was told after he paid. That the door and security systems were unreliable and didn't work.

Rating:

2.0

New customer. Never rented any storage. I find it extremely offensive that I was allowed to purchase storage in the 3rd floor without being advised until AFTER the fact during the " showing " part of the transaction that the elevator DO NOT WORK! How did i just pay for a storage in the 3rd floor with NO WORKING ELEVATOR. I feel hustled.

Rating:

1.0

There weren’t enough staff in the building. Only one person working so there was a long wait. Although the desk clerk was fairly nice, she was visibly and audibly frustrated. The system was also down all day and they had to reset it a lot, therefore we were locked out and not able to get to our unit which made the move in process even longer. The people working outside were top notch though. Super nice and helpful.

Rating:

4.0

Overall it was great, clean and secure. The people working there are great. The occasional I.T. and logging issues were minor. One Sunday, the elevators were non-functional but Juan took care of that for us. Traffic can be an issue sometimes because of many customers and trucks. But overall I was pleased to have my stuff in a safe and secure place. Thank you.

Rating:

4.0

Unexpected price increases was my only issue.

Rating:

5.0

Luis, Carl, Hector, and the vast majority of the staff are friendly and helpful. The facility is always clean, safe, and I feel incredibly secure with my belongings stored at the U-Haul Northridge storage facility on Parthenia.

Rating:

1.0

I still haven't been able to gain access

Rating:

4.0

For a long term customer iit would be good customer relationships for discount ..Especially after more than three years rental.....

Rating:

5.0

So far so good. I just signed on yesterday!

Rating:

5.0

Excelente la atención en español.

Rating:

4.0

I liked the place, staff, prices, cleanliness but i didn't like that i have a reservation done days before actually moving in and went to see the room but then on the day i moved in, they gave me a different room then the one I saw. It was fine for me because i actually liked it more but i would had been mad if it had been the other way around.

Rating:

4.0

Had a storage unit there for two years, its pricey but worth it. The 24 hr access option as well as the security system made our stuff is easy to access ourselves but hard for others. The loading dock made my move in and move out of the unit a breeze, and I never once regretted choosing this great storage location. The only bad thing I have to say about this place is their corporate rules make some things harder than they need to be. Halfway through my 2 year rental period I lost my key to my unit. Instead of being able to bring a drill from my garage and open up my unit myself, they required me to call a locksmith, who proceeded to try to pick it open for 20 minutes and fail, only to do exactly what I would’ve done myself and drill out the cylinder. $275, to open my unit is absurd, especially when they install hitches at this location, and could’ve grabbed a drill from the shop and opened my unit for me. Absolutely ridiculous. Yes, maybe use a combination lock, it’s less secure, but the security system will protect your stuff more than your unit lock will anyways. I just didn’t do that because I had a habit of giving people my keys to go get something for me and didn’t want them to be able to memorize the code. But sometimes it’s not worth possibly losing the key and spending a months worth of the rental fees on opening up the unit. Other than that one hiccup though, my storage experience was great.

Rating:

5.0

All good! Employees at the Northridge site were exceptional!

Rating:

4.0

My overall experience is good but Getting in and out of the storage facility is problematic. Not enough space and ample parking to get around. At worst, you are blocked in waiting for cars or trucks to move of course you have to find these people or alert the staff who are very helpful in resolving—at best, you are able to squeeze between the return stalls.

Rating:

5.0

Staffs were friendly, explained and processed my move in transaction clear and efficiently.

Rating:

5.0

Luis and Edgar are very professional and friendly They treat their customers with respect.

Rating:

5.0

General Manager was always professional and curteous. And, most accomodating wspecially, during Covid years. Highly recommend.

Rating:

5.0

Great service

Rating:

5.0

They served their purpose.

Rating:

5.0

Ray was cool. He showed me around and was prompt in handling issues identified or questions about access.

Rating:

4.0

Would use again if needed. Was there for a few years and never had a problem to speak of. Excellent service and staff. Thanks for everything and keeping my belongings safe!

Rating:

5.0

We were there way longer then we expected with such a small load, but I can not thank the team enough and special acknowledgement to the Manager Luis who went beyond and over to assure I did not have to worry and our property would be fine. Customer Service and Management skills were challenged and he’s exceed 💯 plus. Means a lot and UHAUL should be honored to have you represent them.

Rating:

4.0

Everything was cool no problems

Rating:

5.0

I wish every uhaul locations had employees like the Northridge location. They were extremely professional, helpful, and went out of their way to make sure I have everything that I need. Congratulations on hiring the most caring staff. I thought they owned the place. Please make sure they are recognized for their hard work. Lilly Sardari

Rating:

5.0

Great, attentive staff

Rating:

5.0

Nice facility

Rating:

5.0

just wish the location had more parking.

Rating:

5.0

Muy buen servicio, amables atentos un lugar limpio lo recomiendo 👌🏻

Rating:

5.0

The light switch timer would go off in 20 mins. Would be nice if it could be left on and switched off when finished

Rating:

5.0

The owner was helpful and went out of his way to help me with my situation. He was great!

Rating:

4.0

The facility and service were excellent. Securing a spot to load/ unload is at times difficult due to the other vehicles on the lot.

Rating:

4.0

I rented a locker for about six years. I like the security arrangements, and that the building was climate-controlled. The only issue during that time was once when I found that water had seeped into the back of the unit. The manager was not as helpful as he could have been, simply telling me to record any damages so an insurance claim could be filed. Fortunately the damage I found was minor. However, facility management showed no interest in investigating the incident in order to prevent it from re-occurring.

Rating:

5.0

I checked other places and this one was by far the better choice. ALL the staff have been very polite, professional and helpful! I would DEFINITELY recommend!

Rating:

5.0

From the security guard, all employees to the manager- everyone were cordial, knowledgeable and friendly. The service that was given to me was quick and on time. I had a great experience. I was impressed.

Rating:

5.0

The store manager Luis is exceptional. Always willing to listen and help to all my needs. This is why I have so many of my local reps using the facility. His associate is amazing as well.

Rating:

2.0

Everything was good except the fact that the elevator is always broken. I’ve spoke with other renters and they also stated the same. What’s the point of having an elevator to make it convenient for your customers if it’s not functioning all the time.

Rating:

5.0

The the manager Luis and other employees were very helpful and considerate. Their assistance when things became a bit difficult was way above expectations. They went out of their way to handle my situation.

Rating:

5.0

Let me tell you that this facility including the staff is an excellent reputation for U-Hal, thank you.

Rating:

5.0

Great job Luis

Rating:

5.0

Thank you for your corporation and kindness for the period my stuff was in your storage!

Rating:

5.0

Excellent costumer service by Luis Villa and Jose, the location is very clean, organized and safe.

Rating:

5.0

My experience using U-Haul was great the manager and the service staff were very knowledgeable. Provided excellent customer service when above and beyond in order to ensure that I was able to receive the services that I needed I am very grateful that they took the time in order to help me to make an educated decision.

Rating:

5.0

Thank you for your convenient services throughout my entire trip from east coast to west coast (Los Angeles). It was a very enjoyable trip for me and I will do it again in a heartbeat. Sincerely Shahrokh Baharloo

Rating:

5.0

CARLOS A was super polite and helped us with all our needs and concerns

Rating:

5.0

All the staff was very helpful and friendly, made our experience a great one. Thank you!

Rating:

5.0

Can't complain. Awesome people!

Rating:

5.0

I Love all deal with u haul always 💕

Rating:

4.0

The staff was incredibly helpful, courteous and professional. I have rented from this location before and the reason I will always come back is the staff. I have had interactions with 7 staff members and they were all great. The storage space was dirty ( had previous items in it) and the staff took care of it immediately. The storage facilities have issues. The entrance to the space itself is too small. The space measurements are not accurate. Due to the way it's constructed it's not a full 5x10.

Rating:

5.0

There’s no comments that U-Haul could control . The parking is challenging because most customers don’t take others in consideration when they park their personal vehicle.

Rating:

5.0

Luis was very helpful in getting me set up as your reservations line person (the 800 number) totally screwed up my reservation and consequently two of the spaces I reserved weren't and were no long available. But Luis got me set up, and even had an extra space, which I needed at the last minute. So, all good.

Rating:

3.0

Elevator was broken for over a week. Had to use stairway to take items to and from unit. A total inconvenience

Rating:

5.0

You guys doing great these day & I appreciate your services & will recommend all my friends to get your excellent & perfect @ anytime they need .

Rating:

5.0

I would like to thankthe Manager, Luis 💯%. I sincerely feel that he extended me courtesies in accordance with my situation. Luis and his professionalism, and politeness did not go unnoticed. I hope that Luis’ Superiors get to see these comments because he is definitely well deserving of the highest commendation within the scope of his job. He took my circumstances into consideration and assisted me with a Smoove move out. His staff was also accommodating and should be commended as well. In all sincerity, Helene Taylor.

Rating:

5.0

Want Sundays open at 8am.

Rating:

5.0

Muy buen servicio por parte de sus empleados y muy buen lugar para rentar camiones y lugar de storage

Rating:

3.0

The only problem I have is with customer service horrible horrible unprofessional, customer service need to do better Idid not get what I ordered. and I made my reservations months Earlier customer service was horrible. Management was horrible.

Rating:

3.0

The main problem with this location is that access to the loading dock is dususlly difficult. There's very little customer parking and often employees and customers who are not actively using the loading dock are parked in the spots in front of the loading dock. Personally once I have unloaded I move my car so that somebody else can unload while I'm inside the building. There should be some signage encouraging others to do the same.

Rating:

5.0

Everything was awesome except the line was long .I have bad knees lol other then that you guys was Exceptional

Rating:

5.0

I have used your services before. But yet the parking seems to be dirty all the time. I think your staff can be some what friendly. We as customers don’t go In to your uhual store and expect anything for free. But we expect customer service with a smile. Everyone seems uptight every time I go to your store. Including the manager or the general manager. I think warm welcome goes a long way. Sincerely A long time customer

Rating:

4.0

24hr access would make it that much better. Other than that, much appreciated doing business here.

Rating:

5.0

The staff is amazing. I will never store anything anywhere but with Uhaul! Thank you

Rating:

5.0

Couldn’t enter the gate come to find out I had to go to an other area thanks to the managers help it was quick and simple.

Rating:

5.0

Really nice and professional staff. Preferred entry and exit driveways could be better marked as it's not obvious that west driveway is preferred for entry and east driveway for exit.

Rating:

5.0

It was great!

Rating:

4.0

Quite a few problems with the elevator; slow and doors stick. Other than that, thumbs up!

Rating:

5.0

I barely got my storage today and I like how they have a loading and unloading dock. But yes they are a refer a friend rating.

Rating:

1.0

Uhall is good place to rent truck but not as storage facility, i would not recommend it,the place is too busy, there is so much going on, no place to park, too complicated to get in or out of storage facility, i hope this can help improve the way you do business.

Rating:

5.0

Luis the Manager was very helpful.

Rating:

1.0

My access card did not work and I was locked out after hours and stuck outside with all My stuff. The call number was disconnected so I could not contact any help and the call button on the actual door was broken too.

Rating:

5.0

Very professional, excellent customer service 10/10, will definitely recommend to friends & family. The carts for self service were very very convenient thank you! Uhaul made my move swift & easy.

Rating:

4.0

would like to work there

Rating:

4.0

We did not appreciate having to buy a certain type of lock when we had several other locks we could use. Also, the swiping of the card 2 times to get in and once when we came out was a pain.

Rating:

5.0

This is my go-to storage,I do recommend this location allot to my friends and family. Manager Luis an his staff, are extremely helpful. Respectful an on top of their game. Love it keep it up!

Rating:

5.0

n/a

Rating:

5.0

All amazing thank you!

Rating:

5.0

I had this storage unit for 10 years while in Oregon and Luis could not have been any nicer and helpful After all these years it kind of felt like I broke up with Luis :( Thank you Luis Robbie

Rating:

4.0

The yearly raise sucked. It should be an incentive for longterm residents that it stay the same but go up every year, so the new people then get that fixed rate.

Rating:

5.0

Great storage unit, easy access.

Rating:

5.0

Friendly staff and very customer centric. I would highly recommend this location.

Rating:

3.0

Checking into the storage unit was a little slow.

Rating:

5.0

Great employees. Very professional and knowledgeable

Rating:

5.0

Thank you all so very much! We appreciate all that you do!

Rating:

5.0

The staff was knowledgeable and VERY FRIENDLY!

Rating:

1.0

The sliding key technology is so annoying. We would get in the elevator after checking in and it would say access denied, not checked in so we would have to keep going back outside to slide it.

Rating:

5.0

Made the out of state move and storage solution a breeze.

Rating:

4.0

Wish we could have accessed later in the evening. Having unit on ground level was a plus.

Rating:

3.0

I also empty my storage unit out on the 12th, still haven't heard any thing back I should have a refund or taken off my rental on trailer I've call said they would get back with me, still nothing

Rating:

3.0

Very limited access to only one elevator which it worked poor and the only way up this needs to be addressed

Rating:

5.0

The uhaul staff was so helpful in working with our unique situation. Thank u uhaul!

Rating:

5.0

Very helpful during time of losing a family member.Thanks you to all the staff.

Rating:

5.0

Everything was perfect in my opion

Rating:

5.0

Very convenient

Rating:

2.0

Under staffed and way to many rental trucks in the way not safe at all. the day labors act like they work there and bug all the time and luis is rude im so glad that i found another until in the area

Rating:

1.0

Most dissapointing Uhaul experience I’ve had. After my wife and my out-of-state move (about 1900 miles of driving), we were just a nuisance to the employees here. What a gong show. Never again.

Rating:

5.0

The customer service guy was very real and helpful. I was very pleased.

Rating:

1.0

There is never parking and when u find parking you are asked to move so they can park the uhaul trucks. The day workers bug and are always on the property and the Hanicap space is never available.

Rating:

3.0

Took longer than expected, because the one person who was checking someone in was being trained step by step by the other person working. Also, somehow got my name wrong, even though I'm a repeat cust

Rating:

1.0

I have so many negative things to say about this experience but I will just list out some of the terrible things that stand out: -Terrible Quality vs Cost, Awful access, Uncaring unhelpful employees

Rating:

5.0

Very organized, nice and helpful

Rating:

5.0

Staff was/is always helpful. Facility is always clean & secure.

Rating:

4.0

Thank you for all of your help!

Rating:

4.0

well organized and convenient place. Friendly and helpful staff.

Rating:

5.0

Good service.

Rating:

3.0

The times of operation at this location begin later than usual, so it’s not the most convenient.

Rating:

3.0

Zero parking. Ongoing confusion about payments - first failed to charge the monthly fee. Then, charged a second month after clearing out & returning access card. Both required calls to fix.

Rating:

5.0

Great service and facility! Thank you!

Rating:

4.0

None

Rating:

5.0

Uhall is an excellant company.

Rating:

5.0

The staff was very helpful and friendly.

Rating:

1.0

Honestly I am probably going to call your headquarters and file a complaint. Staff and service was terrible. The facility was dirty and disorganized. The experience was miserable and I am very unhappy

Rating:

2.0

Will not pro-rate storage usage. Manager will not return calls. Frustrated with parking at this location. Wouldn’t choose this location again.

Rating:

4.0

Good service

Rating:

5.0

Excellent and quick experience all around.

Rating:

5.0

I am a Senior person and I found the staff very cooperative, understandings, helpful and guiding....thanks for all the help.

Rating:

2.0

the First time was good the.But Luis Villa was so rude and so mean he was screaming at me and tell me he was not going to give the second store because he was the owner and we move from Vegas we went

Rating:

5.0

Great service!

Rating:

5.0

None

Rating:

2.0

I was not happy when I arrived to move in and was told that the unit I reserved was not available and had to get a more expensive unit. I should have been given a discount since it was not my doing.

Rating:

5.0

It was great experience. Thanks for everything.

Rating:

5.0

thank you

Rating:

3.0

I suppose I didn’t like the policy about after hour access.... I was leaving and they charged me an extra 10 dollars for access after hours for one day..... I been renting a storage unit for a year an

Rating:

2.0

Every 5 min all lights would turn off auto, suddenly ur in the back of ur unit in pitch black. Goodluck finding ur way back w/out falling.. All brused up u back in ur unit again n lights go out again

Rating:

5.0

I will recommend your facility

Rating:

5.0

=)