I felt it quite demeaning and embarrassing that the customer svc rep insisted that I provide an emergency number that he could call and communicate with someone on the spot, out the blue at 8am on a Saturday morning. despite that fact that I have rented from that very location on several occasions with no problems. he told me that was company policy since Jan 2020.. I told him I had just rented from them in June and didn't have to endure such disrespectful contact. Afterall they don't even call references on the spot when you rent cars at the airport when travelling . I told him I live right around the corner on Darby avenue. He claimed the employees who previously rented to me made a mistake and weren't following company policy. He had the nerve to ask me for their names. It was a very embarrassing ordeal just to rent your equipment for a few hours. BUT ALL YOU REALLY CARE ABOUT IS YOUR BOTTOM LINE AND DUMB S*&T ABOUT HOW Clean YOUR EQUIPMENT IS. Rather than the behavior of an employee
Trailer Rental & Towing in Northridge, CA at U-Haul Moving & Storage of Northridge
Moving to or from Northridge, CA? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Northridge, CA 91325 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Northridge, CA
Cargo trailers in Northridge, CA are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at U-Haul Moving & Storage of Northridge!
Utility trailers are perfect for towing large or oversize cargo in Northridge, CA 91325. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at U-Haul Moving & Storage of Northridge provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Northridge, CA and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Northridge, CA online today!
Trailer and Towing Supplies
THE VEHICLE THAT WE WERE GIVEN TO DRIVE SHOULD NOT HAVE BEEN ON THE ROAD. THE ENGINE STARTED RACING A LITTLE, THEN IT STALLED TWICE WITHIN A COUPLE FO BLOCKS. THE STEERING WAS THE WORST.MY FRIEND WHO DROVE COULD BARELY KEEP IT IN THE LANE.DANGEROUS !!!
A. Have parking on-site so that when a customer rents a van or a truck, there is a place for the customer to leave their own vehicle. B. Be sure the information for the vehicle is accurate. The "out" mileage on my contract wasn't even close to the actual miles on the van (off by thousands of miles), so we had to approximate how many miles I drove. C. If you're going to require that a full tank of gas be in the vehicle upon return, then the vehicle should have a full tank of gas when it leaves the yard. Mine didn't, and I had to take a picture of the tank at 3/4 so I could prove that the tank wasn't full.
I tried making a reservation online then decided to call the location to talk to someone live and got routed to a call center. Not a great user experience off the bat! Tried to explain that I was booking and paying for a reservation in advance and lining up someone else for the in person pick up and driver. It was nearly impossible to get the driver's info on file, and even when I did he had a negative experience upon pick up. He was told his info wasn't on file and was coerced into additional charges that I didn't request upon initial reservation. Very disappointed with the reservation process, but ultimately the cargo van was clean and met our needs.
Easy pick up and drop off, the app is great. It would be great to know in advance that you should bring some extra supporting ID or alternatives thereof in hard copy to upload when picking up with app prior/past business hours. Or change so you can upload photos you already have on your phone.
Provide better customer parking.
Great service and friendly personnel....
The truck had very bad brakes, the interior was very dirty, no one told us there were no tracks out the back to use a dolly.
Best Haul facility.
My pickup location was changed from the one I originally booked at without my knowledge.
Great customer service!
Check in and out was easy. Employees were helpful
I was very impressive the way that I was treated during my transaction. The U- haul employees were exceptional attentive, polite and competent.
I was very happy with the service, I was greeted when I returned the trailer by the gentleman that helped me on the day I picked up the trailer, that impressed me. Although this location is a lot further from my home I refuse to go to your Chatsworth location for the reason last time I rented a 10' truck I had a terrible experience with a Carl Espinoza that was working the counter that day he was very rude and unprofessional and made me feel as if he was above all?? Not sure why he was acting that way but for that I would rather drive further and recommend your parthenia location. Thumbs up!
Everything was great. Thank you.
Experience was outstanding! Easy and friendly.
They did and awesome job can they put a little more gas in truck tho
Nice Job , Thanks Again
The Burbank location on Hollywood way very poorly managed those workers just don't care. They sent me on a 50 mile hunt for a trailer. Twice.
Great service and well managed location. Much much better than the Chatsworth U-Haul location which over charged me for a dolly and blankets which I never ordered or never received my money back for.
Staff and vehicles were great at this location, but it is a pain to rent a truck with less than 1/2 a tank of gas and be told to just fill it up to the same level when you return it. The guy in front of me received a truck with 1/4 tank of gas. U-Haul should provide fully fueled vehicles like other care rental companies (Enterprise, Hertz, Budget, etc). To fill up a rental truck right after receiving it and then refilling to 1/4 or 1/2 tank (with no credit for over filling) is not good customer service.
Truck was old but the service was good at this location.
I picked up the truck and it was dirty on the inside and out! The employees failed to let me know that the dolly/hand truck and blankets attached inside of the box truck can be taken out to gain more space yet no one said anything and it was taking space my entire move. When I returned the truck the check in attendant said to me i should have been told if i wanted the items removed when picking up the truck which they failed to mentioned as it can be extra profits if you use the equipment. When i picked up the truck the only thing the employee did was give me the keys and walked away......... Bad Customer service!
Better scheduled inspection of equipment before you rent it out! Leaving customers stranded and charging them for the day is unacceptable!