The man who took the keys from me today has a very bad attitude and treats customers very poorly; people like him shouldn't be at the counter serving customers—unlike the young woman who handed over the truck to me yesterday, who was very kind.
SERGIO HCustomer Reviews for U-Haul Moving & Storage of Norwalk
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent trucks
Darwin CGreat customer service , the woman at the front desk was great
Mark KMaybe an idea to open earlier? It seemed very busy around 9am with pick-ups.
Jolanda SEverything was great from beginning to end
Suhaily RVery aggressive General Manager. Had to call 800 number because she would not listen. They heard the woman and filed a complaint without me asking. They were disturbed. I was charged 350 for a scratch to wheel well. Very minor, I wish I could show pictures it’s very insignificant damage. Not even sure if I caused the scratch. Rented many many U Haul, never any issues. Got updated charges and she added that there was now a scratch and dent! Beware of this place!!!
AMY GHorrible experience all around
Louisa IExceptional customer service
Marc mStaff was very efficient and friendly.
KAREN LStaff was efficient and friendly.
KAREN LAlways the absolute nicest. Thank you!
COLEMAN CGreat staff.
Sarah SThe staff was friendly and personable. The equipment was clean and in good working condition
David Hit's always a pleasure to rent from this location. Friendly and smooth check-in, check-out. Very honest when it comes to charges.
Karim TPeople were friendly and helpful
Seth BVery easy and the employees were very nice and helpful
Adam CBerry profesional staff
ADAM NI love this U haul !!!
Maria OVery helpful staff, quick and easy process. I am a returning customer.
Andrew FGreat customer service that had everything ready for me. They were very kind top, notch all the way
Charles BGreat place to rent a U-Haul truck as always thanks
ERICK VI didn’t catch her name but the woman that assisted me at least the last 3 times I’ve rented from this location has always been very courteous and willing to assist in making my experience not only fast but extremely easy as well!
SASHA MAs always .. super easy in and out. Vehicles ready. easy returns. good team
Stefano BGreat service!!
allison vWindshield a little diety
Nancy VJesse was amazingly helpful!
Debra FN
Abdelrahman MQuick and easy and folks in the office were personable and helpful.
Christopher JIt was closed then we went and in marker wrote that we were going to be charged extra for after hours drop off. Not cool!
Peter LGreat service as always
VICTOR YThis was an excellent UHaul location and the people are so very nice. All was handled professionally and the vehicle was wonderful. Additionally, the UHaul app is simple and works very well. Keep focusing on customer and employee satisfaction and the business will stay with Uhaul!
DONALD Geasy to find, well-kept location, cleanest uhaul I've ever rented very friendly staff
Uri DNothing, I have rented here at least 3 times, always a great experience. Never have had a problem.
SHARON DStaff was friendly. Easy check in , easy check out . Great locatikn
Natasha BAlways great service at this location.
Andrew OThe van I rented was the best ever. I loved the back up camera. The staff was extremely professional.
KAREN LExcellent service. Fast, easy
Gary BJessie was great, super helpful getting us what we needed for the rental, and we had a really nice truck (I think it only had a few hundred miles on it.) I will definitely be using this location again when I need another truck.
Karl NThe woman who helped me was fantastic. Friendly personable, funny,, and got everything done quickly. She hooked me up with the perfect size truck and the perfect program for my very short term needs. Bravo!
Hal kWas not told to refill has tank. Got charged 30 bucks. Rediculouis
Scott VThe truck was new but someone had spilt a soda the floor and dash were all sticky the truck was very low on gas when I picked it up . I cleaned the truck took a backpack blower and blew out the back as there were metal shavings from the manufacturing of the truck.I returned the truck a day early and with a lot more fuel and got NO credit for it I was not told this would happen and your pricing is very deceptive.
STEVEN LVery friendly and professional staff! Thank you for a positive experience !!
Mary JEverything was great… thanks.
Allen BThe check-in process for people with out of state licenses is very confusing and there should be more of a heads-up during the reservation process
Francois SSuper easy on both the rental and the return. Very pleasant interaction with staff who are extremely informative and professional. Will use again. Thank you for a seamless rental experience!
Gerard LIt would be better if the staff actually assisted with the vehicle. I was unable to adjust the mirrors... they were very stiff and so I thought that they were not adjustable. Not a terrible problem, but did have to adjust my position when checking the mirrors during my drive. The staff on delivery showed me that they WERE adjustable just needed more strength than I had.
mary pThis location was amazing. After I had a major issue at 320 Wilson Ave where my original reservation ( could not be fulfilled because the last person who took the VAN kept the keys and left his 2 80in TVs in the back ). This location was able to help me with no issues and staff was amazing. I would say definitely would rent again from here.
James PExcelente trabajo
Jenny E