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Barbara SCustomer Reviews for U-Haul Moving & Storage of O'Fallon
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They double charged my credit card.
Lisa RI was charged an additional $60 for gas, though the guy I talked to when we dropped the van off said we were all good. We'd just filled the gas to where we were supposed to prior to dropping off the van
Tyler TQuick and easy process. Friendly employees. Portia was great on check out when returning UHAUL truck!
Mark RAssistant was knowledge and contributed to a flawless transaction. Will use and recommend this location again for sure.
Kitt NTruck was very clean and ready to go on time.
Lloyd KJust keep up the friendly excellent customer service!!!!
FRANK SFriendly service
Erik DFirst time using this U-Haul location and will definitely use it again. The truck was clean and ready to go as promised.
Deanna NGood service and equipment!
WILLIAM MU HAUL IS THE BEST !!!!!!!! THANK YOU !!!!!! EXCELLENT AND COMMENDABLE EXPERIENCE TO THE OWNER AND WEEK END EMPLOYEE !!!!!!! YOU MADE IT SUCH A PLEASANT EXPERIENCE!!!!!!
James RI had zero problems with this locationFast and friendly service really appreciate you guys
ANTONIO HThe only issue was the guy who worked there who wore blue fingernail polish was RUDE! He wasn't patient and he was in such a hurry with a snippy attitude. When I came back the same day I met a tall skinny guy, and he was great. Even upon return, the owner was excellent. But the first guy was a no go!
Carissa FThe person who helped hitch the trailer make sure the connections were right was excellent. The person at the counter could’ve been friendlier.
James AThe location is a little difficult to traverse as it is on a busy road and, on exiting, there is no left turn. However, the store is well stocked, materials were in good shape and checking in and out was quick and easy.
MARK SWhen I returned the equipment the worker did not have the key to unlock the cash drawer so I didn’t get my deposit back. He told me to return the next day but I was busy and forgot to do it the next day. Now it has been a couple weeks I don’t even remember how much they owed me so I feel I would be wrong going to ask for the deposit back. I should have recieved it when I returned the equipment. Every thing else was good.
Rickey BVery happy with the service and equipment at this location.
Michael HGreat customer service
Elizabeth CAbsolutely nothing needs improvement!
Judith DThe trailer is in great condition and was the the perfect size for all of my hauling needs for my four day rental!!!! The staff was excellent, courteous, professional and knew their equipment!!!!
FRANK SI would recommend this location but make sure you take a picture of your gas, I put the tank back on full but was charged for 2 gallons. I couldn't do anything about because I didn't take a picture but for future reference I'm going to make sure I do.
Kimberly BOutstanding everything from pickup to drop off. Seamless and quick!
Ryan MExcellent customer service..friendly..knowledgeable. Will definitely choose Ofallon IL location if need again in future.
Cheryl SJoe was great, inventory was plentiful and the trucks ran smoothly
ANTOINETTE WGreat customer service
Scott LGreat experience overall. Trivial, but it'd be nice to pick up and return the truck with a full tank than try to hit fractions on refill, but that's trivial, and overall it was a great rental experience.
MICHAEL HVery helpful and friendly
JOHN VI thought everything was perfect. Pickup and drop off were painless and trouble-free! The young lady who helped me, Layla, was awesome!!!
ANTHONY TRented a 10' van on very short notice this weekend and it was a real life saver at a very cheap price. I really appreciate U-Haul! Thanks also to JC at this location who was very professional, courteous, knowledgeable, dedicated and committed to excellence! I really appreciate him, also. Bottom line: Keep up the outstanding work, U-Haul! Sincerely, USAF Colonel, Retired, John "Woody" Almind
JOHN AEverything went smoothly.
STACEY HAnswered all of my questions and helped to confirm my refund with corporate.
GARRETT JVery great service very friendly will definitely use again
KENNETH RGood to go
KEVIN MVery streamlined process. Truck was ready to go and friendly staff. Great experience.
RICHARD RThe UHAUL representative, Joe Redden, was extremely informative when the trailer was hitched to my truck. He ensured that I knew how to properly chain the trailer in the event I had to unhitch/re-hitch during my rental period. He also checked that all the lights were working before I departed. The experience was extremely positive.
DAVID HExcellent service.
JIMMY SEverything was perfect
Allen MThe guy advised my husband to do a one way instead of 1 day return same place so we lost about $100
LARRY BSuper friendly and helpful! would use again!!!!!!
ELIZABETH AGreat customer service
John MWonderful Customer Service, Definitely recommend this location!
TIFFANI HQuick, friendly and professional service
BILLY MFriendly service, knowledgeable workers, clean equipment.
CAROLYN SI need a few additional materials and I wish I had bought the here. The prices were much higher in Dallas. The gentleman that assisted me was very knowledgeable.
DAVIE HFor now service is quite ok. keep it up. thanks.
KINGSLEY AGreat location. Quick in & out. Easy return. Friendly people.
KURT G