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Rebecca BCustomer Reviews for U-Haul Moving & Storage of Oak Lawn
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There were warning stickers on the wheel wells in the back of the van that said any damage would be charged to the customer on both wheel wells were damaged. If customers are being charged, why wasn't this fixed so I would not take the blame?
Charles DI had a hard time contacting this location via phone. Other than that, everything was smooth.
Demetrius DNot a thing.i was very happy good people friendly five stars all the way
Noel GIt was easy
John CExcellent service
Carla S | Overall ExperienceExcellent employees, excellent service, clean facilities 5 star all the way around, I wish I knew about this facility sooner. I will gladly recommend this facility to everyone I know looking for this service. Thank You for excellent service.
brenda o | First ImpressionsGood experience. no improvement is needed.
Herberth OMy truck had to be downsized 2 sizes due to water being in the back, and the source not known. I appreciate the care for my stuff, but, had the truck been inspected prior to me picking it up, this would’ve been avoided. I had to make an additional unwanted trip. The manager was helpful and gave me a discount on the mileage. Thanks for the service
Casey WI have consistently found this location to be ideal for meeting our nonprofit organization's local running needs. The staff is very friendly, and the location and units are spotless. However, my recent experience was less than satisfactory. The rental expenses exceeded the initial online quote. Moreover, the storage unit I had reserved was unavailable, and the truck I rented exhibited faulty headlights, with even the high beams failing to function effectively.
TRICIA P | First ImpressionsThanks
veronica cI have consistently found this location to be an ideal choice for meeting our nonprofit organization's local running needs. The staff is very friendly, and the location and units are extremely clean. However, my recent experience was less than satisfactory. The rental expenses exceeded the initial online quote. Moreover, the storage unit I had reserved was unavailable, and the truck I rented exhibited faulty headlights, with even the high beams failing to function effectively.
TRICIA POur customer service person was very helpful and professional.
Jennifer RA bit expensive but it was worth it
Donovan DI DIDN'T NORMALLY GET INVOLVED IN GIVING COMENTS ; HOWEVER THIS WAS THE BEST EXPERIENCE I HAVE EVER HAD, FROM THE BEGINNING TO THE END, QUALITY RESPONSE ! HATS 🎩 OFF !!!
Ricky DHire more staff, only one person was working at the time we were there.
Richard SGreat fast service
Wayne SExcellent customer support very helpful with answer. I will recommend this site.
David WNothing, the employees are spot on. The best of everything from them. Top notch people and performance. A+A+A+ All day long. 👏👏👏👏👏
KILEY OTop notch service as always from Uhaul
Roger SHave more vehicles available.
JOSE AI did have difficulty with app not responding when returning. Entire staff is always extremely helpful at this location. I have rented equipment several times there.
MICHAEL BNot a thing.
Steve STruck needs suspension and alignment service Steering is off center Trucks drifts into other lane and handles poorly on bumpy roads Check engine light is on Other than the equipment staff were awesome...check out was great Checking in was with problems...location could not be detected.
Nathan BI rated average only because the unit I was assigned to had no lock. I was told it would be on the door. The office closes at 7p and I got there about 6:45p. I was assured the lock wouldn’t be an issue. I had to leave my belongings because we unloaded and I wasn’t going to load the truck again and go home with everything. I only had help for yesterday, it wasn’t possible for me to go back the next day.
Martha N | First ImpressionsVery good experience
Terrence BEverything works fine thank you
Gregory CMake sure that the credit card reader works!
Steve SI had two amazing young men that help me with my moved yesterday. They were so efficient very hard-working. I would definitely recommend them to all of my family and friends. I would also give them a two thumbs up 100% good job and I will be calling them again in the near future.
gracie bNothing everybody was great, especially Trent!
Linda WAll was good.nothing.
Stanley BYour doing it
RAMON VThank l you
Naim ICustomer service rep was very knowledgeable and professional. Equipment was clean. Storage unit was clean and well maintained.
Regina BRental was great! Not much to improve on.
Marvin WGreat people to work with
Haytham MGreat customer service, great equipment.
Terry TOnline quoted 3.5 hours, got there and was quoted 1.5 hour wait. Awesome!
Alexandria GI rent from UHaul very often and I go to the same location is Oak Lawn, IL. The ENTIRE staff is very professional and always very polite. They always go above and beyond to make sure the trailers I rent are always up to great standards. I'm very pleased to be able to count on uhaul for my moving needs and I never worry about the condition of the equipment cause I know it's been well maintained.
Terry TStaff friendly
Jen REveryone I delt with was great.
MICHAEL BIt was my first time renting anything from UHaul; I always have my son handle things like this. Being a senior Citizen I was overwhelmed not knowing what to expect. The associates made it easy as everyone was professional. The associate that checked me out was very welcoming and helpful, He made the checkout very easy.
Yolanda LVery knowledgeable staff
Robert RAbsolutely nothing. This is the first time I ever enjoyed my U-Haul truck rental experience.
Brianna LVery nice , fast efficient service
Alan VNothing i had no problems
ALBERT DI'm at this location very often. Each time I have had an excellent experience with the staff and equipment. Everyone is well trained, very polite, and very professional.
Terry TNice people
LUIS MKeep the good work
Keith FStaff members are great people
Haytham MLower prices
JEROME MIt would be nice if it was mentioned at pickup that it needed to be gassed back to level of the tank when I picked it up. When I picked up the truck, it was only 3/4 full. Most rental cars have it filled then ask you to fill it up before bringing it back. Since it wasn't full, AND I was being charged by the mile, I was not aware it needed to be partially refilled before returning. Plus, it is hard to get it to the level it was when you picked it up as you have to keep stopping and checking the gauge as you fill. Just my $0.02.
David GDrop off was terrible.
Rachel KDefinitely like the self service experience. It’s almost too good to be true that it’s that simple!
Luis TVehicle was dirty in the dashboard area. Full tank should be provided at time of service. I have returned a truck with more gas and didn't receive credit.
Ricardo AI didn’t use it. Wouldn’t let me cancel
Dionte R | Overall ExperienceThey were great. The experience with customer service was a nightmare. My pick up location had to be changed 3 times the morning of pick up due to errors by uhaul staff
Robert FStay the same
Evertt CHad storage for three and a half years was very well maintained and will use again if I need a storage unit again in the future.
Adrienne E | Overall ExperiencePersonal was excellent to work with
Donald KThe entire truck leaked over all the stuff we packed it in overnight. Very box soaking wet, every tv soaking wet.
Kevin KEvery thing was good
DOROTHY JMarc and staff are great. They always greeted me with kindness and respect every time I came there and went out their way to make sure that I was doing well. So if I need them again, I will NOT hesitate to store my items with Marc! Also I definitely want to thank his sister for her help for the past 4 years!
Dwayne L | Overall ExperienceVery clean and friendly
Mark R | First ImpressionsExcellent service
manuel d | First ImpressionsIt would be great when a small business gives a bigger business profit Why not set up a discount promotion rate!
HECTOR S | First ImpressionsThe staff is courteous, efficient and demonstrate a willingness and patience to answer any questions asked. They make the process very easy. As previously mentioned, I have used U-Haul in the past and I have called on their service to date, because the experience is excellent. I appreciate that their storage units are inside the buildings as opposed to some other storage facilities, thereby eliminating being in weather elements (rain/sub-zero temps/blizzard/blazing heat) when accessing items. I will definitely recommend U-Haul to those seeking storage and/or rental of trucks and vans for their moving needs!
JUDY C | First ImpressionsNice place good people very helpful
James J | First ImpressionsManager sucks.
Roshunda G | Overall ExperienceVery nice place the people knows how to take care the people
Francisco A | Overall ExperienceVery impressive, clean, easy access. love the indoor loading area/garage
Sharon S | Overall ExperienceService was great keep up the good work
Latonja R | First ImpressionsIt’s insane the prices for storage!!
ANGELA B | Overall ExperienceGreat staff! Helful,friendly knowledgeable
JOSE O | Overall ExperienceOverall, very pleased
Maurice J | Overall ExperienceThank you 🙏🏾
Janetta P | Overall ExperienceGreat location, very nice and clean! Staff was always helpful!
Maria M | Overall ExperienceStaff was very friendly and helpful in particular the young lady
Carolina N | First ImpressionsMarc the manager, Patrcia were excellent. The location was very clean, the storage locker itself was so clean. Very good place to put your things.
Rosalyn B | First ImpressionsBest storage facility 89th Cicero Always helpful, courteous and kept very clean.
Linda M | First ImpressionsMe resolvió un gran problema el poder contar con un lugar seguro y limpio para mis pertenencias. Gracias
jose l | Overall ExperienceOver the years i have used this storage facility and truck rentals this location has been very accomodating I highly recommend this location
DAOOEED Y | First ImpressionsStaff was very nice and helpful.
SAM T | First ImpressionsI moved from San Diego to Chicago using all U-Haul products and services. The uhaul on 1300 Wilson Ave, National City, CA 91950 was EXTREMELY HELPFUL with installation of my hitch & renting a trailer. When I made to Chicagoland area, the U-Haul staff at 8900 S Cicero Ave, Oak Lawn, IL 60453 were EXTREMELY HELPFUL and went over and beyond by staying a little later to get my storage and trailer drop off established! The corporate phone operators were EXTREMELY HELPFUL as well!! They went over and beyond to get me connected to other U-Hauls for my trailer drop off & storage setup. If it wasn’t for U-Haul my move/road-trip back to Chicago might have not been possible.
Derek R | First ImpressionsI was having issues with my card to make payments I tried for weeks to get in touch with the office with no luck I wanted to make my payment over the phone not only that but they reached out to me like once regarding my unit I wasn’t able to reach the office until the day my unit went up for auction and was told I had to wait and see if it wasn’t auctioned off at the end of the day which again I was unable to reach the office every time I reached the call center I was told notes would be put in for a return call from the office and they never returned my call I will not be recommending this location to anyone as far as storage goes. I lost literally everything I owned in that unit and am now starting from literally nothing rebuilding my entire life it’s beyond frustrating and disappointing. During business hours customers should be able to get directly through to the office not routed to a call center and constantly be told you will receive a call back that never happens
BRANDON D | Overall ExperienceMy experience with U Haul Oak Lawn was above average. The staff was friendly and professional. I will definitely use again and recommend to friends and family.
gwendolyn L | Overall ExperiencePersonally my experience was quick and fast. I understood my contract and what my financial obligations are to be. It’s nice to know that there is a 5-day grace period. My recommendation is visit them for your next move.
ROSE M | First ImpressionsI was asked if I received an access code but I did not under that had to be put i before accessing my unit so an alarm would not sound. And that I should enter the code when I’m leaving as well!! Does the code time out? Otherwise, staff was helpful and patient. I really like the way the storage unit is setup—easy access and the code!
Traci S | Online Move InI fell behind on payment because of my complicated pregnancy and delivery however i called and visited frequently checking to see if i still had time to pay as I have done before. My last visit was not recorded neither was I informed of auction even after i specifically asked nor did i realize an old phone number was listed because the guy at the desk did not say anyone was trying to reach me. However my items were sold and none of the information the lady provided to me as of recent was given to me on my last visit beginning of May when i added an authorized user stating my return with payment. I am very disappointed to have lost my life beings after trying my best to communicate through this difficult time by phone and in person.
TELENA P | Overall ExperienceI am so very satisted with my expeirence. The assotiates are extrememly knowledgable and helpful. The facility is extrememly clean, hours are good, and lockers are very spacious and clean. I feel my items are safe here and will remain in the same condition I brought them. You will not be disappointed with your experience!
Lauren L | First ImpressionsN/A
jose l | First ImpressionsVery good storage facility.
Angel L | Overall ExperienceBrenda was absolutely amazing and extremely helpful. From my truck rental to getting me set up with my locker, she was patient and attentive the entire process. Best person that I was helped by that day. Thanks Brenda!
Joel S | First ImpressionsThere was always an issue with payments even though I set it to automatic.
Gena C | Overall ExperienceWhole crew was friendly
CARRIE J | Overall ExperienceThe whole process was smooth. We even had a map showing where the storage was. When we had questions staff was ver helpful!
Stephanie B | Online Move InExcellent service.
Christopher M | First ImpressionsI highly recommend this U-Haul location. The staff is always friendly and helpful. The facility is clean and easy to access.
TRICIA P | Overall ExperienceYour staff were very helpful,fast and professional keep up the good work
Rachel R | First ImpressionsThe prices are very high, which is the reason why I terminated my lease
Sandra D | Overall ExperienceIt would be excellent if there were no stairs.
Christine S | Overall ExperienceI had two storage units over the last 1 1/2 staff w
sharon g | Overall ExperienceThe facility was very well secured, clean and organized.
Glenn M | First ImpressionsVery clean and well lit facility never any issues Thank you
Mary A | Overall ExperienceYou are more better than your competitors more cleaner place more friendlier atmosphere thank you
Howard W | First ImpressionsGreat facility, clean and very accessible. Staff extremely nice and always helpful. Easy to do Auto payments and good email communication.
Hannah H | Overall ExperienceI could not access my unit several times dealing with Uhaul
ISHMAEL C | Overall ExperienceGood
MARIA M | Overall ExperienceN)A
JUANA M | Overall ExperienceVery clean and accommodating, team was super helpful when I had questions
DENISE G | Overall ExperienceThe assistant manager was very personable and made sure I was well taken care of.
Shifon W | First ImpressionsN/A
jose l | Overall ExperienceLady at desk was really nice
MIRANDA V | First ImpressionsVery helpful looked cleaned was a little hiccup with rental but quickly fixed
Jeanette H | First ImpressionsNumerous emails sent no response..can never get a hold of workers there they never answer phone..run very poorly..would never recommend
CHRISTINE C | Overall ExperienceGreat place to store
Anthony W | Overall ExperienceBoth the guys working was very nice and helpful
Dorothy J | First ImpressionsThe staff - and especially Montel were always helpful, professional, organized and friendly. From everyone who worked at the service counter to the people receiving rental vehicles that I had returned. I stored my belongings for a year and rented trucks and vans many many times. It was always a great experience working with the group at this particular UHaul facility. 5 stars
elle m | Overall ExperienceAll of your employees that I came into contact with were wonderful. Employee Elvis was the best of the best!
RITA M | First ImpressionsFriendly and excellent service. Great establishment. Great employees Very helpful. Thanks, will recommend if needed.
Andre M | Overall ExperienceThe facilities were clean, the staff were helpful, knowledgeable and nice.
Fred M | First ImpressionsExcellent
RASHIDI B | Overall ExperienceYour manager is fabulous
sally R | First ImpressionsFriendly helpful and understanding!
Nicholas M | First ImpressionsThis location and the guys there are incredible, best uhaul staff I've ever seen always willing to help, great communication and even better personalities.
Edwuije S | Overall ExperienceGood 👍
Odiljon R | First ImpressionsSufficiently Met my needs
Tanya M | Overall ExperienceSufficient for our needs
Tanya M | Overall ExperienceGreat staff, very helpful and attentive. Communicative and very professional
spartan i | First ImpressionsNinguno
jose l | First ImpressionsI will use U-Haul again in the future
Danny R | Overall ExperienceI appreciated the staff checking to make sure the storage locker was locked. On two occasions, I did not properly lock the storage area and staff let me know.
Barry S | Overall ExperienceClean and convenient access
Miguel C | Online Move InIt is great
Victor B | First ImpressionsPrompt attentive and expedient I was dreading the check-in move-in but he made it enjoyable almost fun! In the past it has always been a long drawn out disorganized process. He knew his property and vacant units well. I was escorted up to the unit and all my questions were answered. Thank you
Nathan B | First ImpressionsI haven't moved in because I couldn't get into the facility to store my furniture. I was given an access card but not instructed on how to set up the access code. I still have the furniture on the truck!!
Niquia S | First ImpressionsStaff was understanding of my unfortunate situation and very helpful.
CELESTE S | Overall ExperienceThe gentleman that is African American of descent, very admirable and super nice, he needs a raise. I frequent the place often since I have moved here from Louisiana between him and the Owner. Great experience hands down
AHMAD S | Overall ExperienceScheduling a truck for rent and acquiring a storage unit was a very easy process! Thanks for that!
Jamillah A | First ImpressionsThe gentleman who helped me close my storage account (Anthony, i think?) was very courteous, pleasant, & provided great customer service.
Nikeva L | Overall ExperienceI've had multiple interactions with multiple staff at this location. Every one I have contact with have been very helpful and courteous, and really work well as a team.
MICHAEL D | First ImpressionsExcellent service.
Linda K | Overall ExperienceLove the curtesy and helpful staff
AHMAD S | First ImpressionsGreat customer service
JOSE O | First ImpressionsWas just what I needed 👍👍
shawn b | Overall ExperienceRegular problems with autopay which was a known issue. The great month autopay didn’t work they contacted me, ran the card again and it worked. Every time after that though they did not contact me until it was 14 days past due, locking me out of my unit, and I would have to call for someone to unlock it. Last month, despite knowing this is an ongoing problem, they threatened to put a lien on my unit. After paying and again having the late fee waved I decided this would be my last month bc it’s not worth the stress.
Keri P | Overall ExperienceThis is a secure and very well maintained location. I would highly recommend it if you need storage units. Well managed
gary b | Overall ExperienceThis facility is the best storage experience I’ve had I thought being on the third floor would be difficult . That proved to be false.
James M | Overall ExperienceMontrell was EXCELLENT and extremely helpful!
KAREN G | Overall ExperienceVery clean secured and professional
Angela B | Online Move InThis is by far the best U-Haul in the city of Chicago. Professional kind courteous employees efficient and Facilities spanking clean
Joanne S | First ImpressionsI really appreciate the cleanliness, the remote control operation of loading garage, the temperature controlled unit. The staff was helpful opening and closing the account to the unit. They were also very knowledgeable of the size truck I would need to transport the items in the unit. Overall,? I would definitely recommend this facility. Great job!
vondra d | Overall ExperienceVery friendly and helpful staff. They really work as a team. Very professional.
James K | First ImpressionsThe gentleman at checkin at Oak Lawn was great! Very helpful as this was out first time using a storage space.
Ana G | Online Move InGreat staff,great place,great customer service.
LUIS O | First ImpressionsAll staff was great especially Ryan , he helped with my move out
Dannyell L | Overall ExperienceAfter checking into a few other storage facilities I must say Uhaul was the most affordable and most importantly cleanest place. If ever I need to rent a storage I’m definitely coming back.
robin l | Overall ExperienceThe man who helped me with my storage unit was so helpful and knowledgeable. He is an asset to your company! Friendliest person I’ve met in awhile. Thank you!!
Michelle P | First ImpressionsWait time was excessive to get checked in and obtain access. Unit is on the third floor which was not what was discussed when the reservation was made. Unit seemed smaller than 15x10 and had a narrow doorway which made it difficult to move furniture in.
jIM M | First ImpressionsThe people at the facility are nice. The online sign up is very easy. I don't think they make it clear that these are not normal walk in units. These are stacked one on top of another. They need to make note of that. I'm pretty unhappy honestly, but that's a corporate issue. I rented a truck there a couple of weeks ago also. The staff is very nice, very courteous. Pleasant to deal with. That's why I took a star off. I like the actual facility very much.
Nancy D | Online Move InMontel was very professional and courteous. Awesome customer service experience.
Stephan S | Overall ExperienceGreat customer service
MONTELL S | First ImpressionsN/A
Lawrence W | Online Move InThanks to Montell and Jacob who made my move a smooth transition. Their assistance and knowledge made it easier. I would highly recommend them at the Uhaul in Oaklawn.
Midna R | Overall ExperienceThe garage doors at your oak lawn location on Cicero Ave need some service. They open they don’t open
Juan M | First ImpressionsGreat Service
Donnie C | First ImpressionsNo
Patrica w | First ImpressionsWe didn’t get a lock to secure storage. Was said there was none but that’s really unfortunate our storage is just open.
Shamaria J | First ImpressionsNo lock was in the room
Michael K | Online Move InThe staff is friendly and very helpful
Nakesha J | Overall ExperienceNo lock in unit staff was rude
Timothy H | Online Move InVery clean. There are two buildings and I was confused by where my room was bc the online reservation just tells you a room # but not a building #. I went inside the office and the guy who works there was polite and very helpful. He gave me a map of the building and explained how to disarm the unit with my access code and where to pull my car up. I guess I would just say when you do an online reservation, the process of where to find your building and how to disarm your room should be provided via text before you get there to make things a little more clear.
Taylor K | Online Move InThe only problem I had was there was a mice that died under my mattress and I had to get rid of cause of smell..
juanita b | Overall ExperienceThe young lady that help me was very friendly very knowledgeable great customer service
christine W | First ImpressionsHad to wait a while but okay
HAROLD A | First ImpressionsThere should be access to storage unit earlier than 5am or a small additional fee to have 24hr access.
Edwuije S | First ImpressionsMontale was very helpful and efficient!
sierra s | First ImpressionsGreat customer service experience.
KAMISHA G | First ImpressionsI signed up online due to convenience, but was charged the first month’s rental, when I was eligible for the free month’s rent. I did speak with someone via phone about it and they will credit my next month’s bill. Please make sure this happens, thanks. SR 1259
Sonia R | Online Move InHelpful staff. Clean facility
Kimberly F | First ImpressionsThanks.
Michael T | First ImpressionsThis location was very new and clean. The moment I walked in a can smell the cleaning products. The staff was friendly. I would definitely recommend this location.
GIANNA D | First ImpressionsVery clean facility, staff are friendly and helpful. I felt secure leaving my property in the facility. Most importantly I had access to my property 24/7 If I needed anything at any time. Only negative thing I can say is need more parking for customers and more staff on the weekends as they are the busiest days. Otherwise keep up the great job! Will definitely recommend friends and family. Thank You Uhaul
baldemar c | Overall ExperienceWoman at counter did not know what she was doing and gave me wrong size storage unit. She mumbled quickly and I asked her several times to repeat what she said She could not get remote to work I asked her where I go to unload and she said to ask the guy on next shift when I return Truck
tim k | First ImpressionsStaff was unacceptably helpful with the fact that I was assured my reservation for a storage unit was taken care of and it was not I was basically told what do you expect me to do by a u haul staff member very bad customer service I went over all of this on the phone before arriving at the storage unit just to arrive and be told there is no reservation for me there and after all of that I received a storage unit that I was told by u haul would be big enough to site a 2 bedroom apartment in which it was not and by the time I figured that out it was too late and the facility was closed so due to that fact I was unable to store all of my furniture in the space u haul has been very unorganized with my whole reservation for storage I would like some kind of credit toward my storage unit and towards all of the extra gas that was out in the truck that I didn’t need to put I’d appreciate a prompt response in this matter and expect u haul to rectify this situation for me...
Laurie B | First ImpressionsIt was a little busy, other than that, it was a nice experience. Thank you! Than
Danyell B | First ImpressionsGreat service
Rose K | First ImpressionsThe only complaint is that an elevator or a ramp would have made it a less strenuous move. The only open locker was on the first floor and not the ground floor which was what I had registered for. When I got there it was too late and we were too tired but had no choice but to move it up a flight of stairs. I wish that it hadn't been changed but the employee td us they were building a new facility and I could request to move to that location when it was completed. If when I am ready to move it will be coming back to my house. I just wish that Uhaul had stayed with that ground floor instead of the 1st floor. Like I said a ramp or an electronic lift or elevator would have made my rate an excellent.
Wendy P | First ImpressionsThe actual storage unit design with the low ceiling and no light is not good. I will not chose a facility with this configuration in the future. I'm not the tallest at 6ft but I've had moving support that could not move around without the danger of bunping their heads on the sprinkler. Lifting heavy furniture is also difficult if you have to bend over while doing it.
Vernon C | Overall ExperienceQuick and friendly
Karen U | Overall ExperienceThey were all wonderful.
Cheryl J | Overall ExperienceNice customer service.
shantrice r | First ImpressionsI had a storage unit there for 12 months while i was living in another state. I am very pleased with knowing that being 992 miles away my personal belongings were kept safe.
Tanya K | Overall ExperienceWonderful customer service!!
Cheryl J | First ImpressionsBrenda was very polite.. And took care of me Quickly and very informative..
ALEXANDER C | First ImpressionsGreat customer service.
Francisco H | First ImpressionsThe driveway to access the storage unit is hard to drive into with a 17 foot truck
Loretha S | Overall ExperienceThe only drawback was the construction near the entryway which I know is temporary...
LISA T | Overall ExperienceI love this location the staff is very friendly and helpful..
latrice h | Overall ExperienceWorkers were super friendly and helpful and answered all my questions.
aginieszka s | Overall ExperienceGreat service by Ryan
Onivi K | First ImpressionsThe two gentlemen that helped me were absolutely great. They explained everything in detail and showed me around and how everything works.
aginieszka s | First ImpressionsThe employees are always nice friendly and helpful...
latrice h | First ImpressionsExcellent customer service from Brenda, Marc and a third young man whose name I didn't get, all of them were very accommodating.
caroll h | First ImpressionsAll the staff were very helpful and knowledgeable, they made a task that is a physical pain a very pleasant experience.
ERNEST Y | First ImpressionsCompletely satisfied with U-Hall Storage.
nadel p | Overall Experience15' truck had no cruise control. Very little explanation on how to use the dolley. Dolley not in the best condition. But staff was friendly and courteous.
johnathan j | Overall ExperienceAlways friendly service and ready to help. Brenda is a lifesaver. I would highly recommend this facility.
BLANCA R | Overall ExperienceRude and un reasonable staff especially Marc Coffman. Unprofessional to the max, the reviews were right about him. Get rid of him and put lights up in those dark units and it would make it a better pl
Marcus W | Overall ExperienceThank you guys for keeping my belongings safe and clean at a reasonable price.
sonia r | Overall ExperienceJimmy, the man who checked me out was very helpful and literally jogged to get my truck. He wasn't dragging his feet and he was very friendly.
megan s | Overall ExperienceNew general manager is needed at that location. He’s the only one that was already rude and unprofessional. He will even talk about the customers behind their back to the other customers. Mark fire!
ALEXIS G | Overall ExperienceShould be cheaper
gary b | Overall Experience