Customer Reviews for U-Haul Moving & Storage of Olive Branch

Rating:

1.0

Constant miscommunication or no communication at all. The Pittsburgh location had an issue with equipment and did not pass it on they just said they could not deliver because my street was too narrow. It is not. My box was dropped off two days later I asked if they could pick it up the next day. I saw on the email I received from them it would be several days after that when I called they actually said they couldn't do it even then which was 7 Days later. They picked it up later that day when I called and said I was going to have it towed. I would never use U-Haul box again I've used U-Haul for years with no problems at all but this was a moving nightmare. On the front end I got charged extra for them taking my box to another state instead of down the street from me which is a large U-Haul facility. Don't even think about doing this it'll make moving the worst thing you could think of moving a stressful enough this was just an awful experience.

Rating:

5.0

Everything was excellent. Will definitely use you again if needed. Will highly recommend you to other family and friends.

Rating:

5.0

Fast service in a d out in no time.

Rating:

5.0

The driver door had very loud noise. The sun visors did not have the pin to look in place so they would flop down and obstruct vision. The steering wheel was very worn and needed a cover.

Rating:

5.0

Super friendly and helpful staff. The pickup and return process was very efficient. Great equipment and everything was clean and organized. Great and clear communication from all the staff.

Rating:

3.0

Having the customer be required to download an app,, take a million pictures, and do their own check in is aggravating. Renters typically have been moving all day, are tired, phones are on zero percent battery at the end of the day, and then when the app gives an error and doesn’t let you check in, it is extremely frustrating. Rethink about your customer experience please.

Rating:

5.0

Tyler is a fantastic help in the store. Storage facility was well lit and well cooled.

Rating:

1.0

When I picked the truck up it was below the gas hand of what it stated was on the dash in my app. I took photos and entered what it was correctly on. Upon returning a young lady went to check me in. I started to explain to her about the gas. She told me I should’ve notified someone of the hand and I should’ve put more gas in since I didn’t I was going to be charged. I told her I was not paying for something that wasn’t there upon me retrieving the truck. I got into my car and looked behind me she was asking pictures of my car. I turned around to ask her why she was taking pictures of my car and she asked me to leave the property. I asked for her name which she did not give me. I asked for the managers name. And number. She was terrible. I called customer service and she told them she didn’t see where I put the gas was low UNTIL THEY CALLED. This is a good location to do business with but please take pictures of everything. To save yourself.

Rating:

5.0

make sure that any warning lites on the vehicle dashboard are addressed before leasing to other customers. they would have a peace of mind when driving the vehicle and not wonder if it could be an issue down the road. my truck had two warning lites on at the same time but turned out okay. one was a low tire, not sure about the other one

Rating:

1.0

For one the equipment is not being checked to quality. The truck tires were bald, need front end wheel alignment, and one of tires went out on me. The customer service was poor as well. Wouldn’t recommend. I could’ve been on side of road n wouldn’t be able to be able to make it back on time.

Rating:

5.0

Excellent Customer Service!!!!

Rating:

5.0

Excellent Customer Service!!😊

Rating:

3.0

Drivers must ensure to read the drop off instructions properly and follow the images provided. As well as contact the customer upon arrival and confirm where they placed the U boxes is appropriate. Also, common sense is needed. If there's a garage... don't block it!

Rating:

5.0

This is the 2nd time using this location. The people are great and the process was easy and smooth. Which that's important when moving cuz you're already stressed enough as it is.

Rating:

5.0

Staff was extremely helpful and friendly

Rating:

5.0

First truck was available but appliance dolly was not available. Truck had damage but staff show me how record damage on my phone. Half hour later a dolly became available which was really needed for move. .

Rating:

5.0

First truck was there on time from past reservations. Inspected truck and found some damage. Staff helped me us phone to document the damage. Second.ordered appliance dolly and none was there. Half hour later a dolly was returned which help us a lot.

Rating:

5.0

Close to get to, efficient and excellent service. Highly recommend!

Rating:

5.0

Tiffany was amazing. She mad the whole experience easy and stress free. I have had previous experiences with other U-Haul renters that left me frustrated. This time from start to finish it was easy, professional, and smooth. I would recommend this sight to anyone and ask for Tiffany!

Rating:

5.0

The young lady who helped me at drop off was super fast, very helpful , and very friendly as well. It was hot as heck and she came out fast to get me taken care of!! Thank You!!

Rating:

1.0

On my return I was told that some pads was on the truck and when I got the truck it was no pads but someone that works there had a really nasty attitude and was telling me the pads were on the truck and it wasn’t I wouldn’t recommend this company to anyone and it was very expensive and the truck was not in good shape as far as running wise this company is terrible

Rating:

2.0

Staff seemed like they were there to help but all that came out of their mouth was a bunch of gibberish...the mother fuckers seemed to have forgot about Dre . So now we're down wit OPP.

Rating:

5.0

Tiffany was so helpful and courteous.

Rating:

5.0

Great and friendly customer service didn’t have to wait on anything👍

Rating:

5.0

The person working at the desk was lovely, there was a shortage of equipment and he was very helpful in finding solutions.

Rating:

5.0

The staff was extremely helpful and just awesome!!! Thank you letting us rent your vehicle!

Rating:

5.0

The young man at counter that checked me in was awesome

Rating:

5.0

Receipt showed I purchased insurance after communicating with employee that I did not need the insurance. Questioned employee about this additional charge in which employee communicated I signed for it. Employee did all the transactions, including DL on their phone. Used credit card and signed name for rental. Communicated with manager but did not resolve the issue. My issue is not with the money, but the ethics of the employee not representing in good faith or honesty. Or this may be a new deceptive practice to do this for nickel and dimeing customers. I have used UHaul many times over the years…..this is my first bad experience with UHaul’s customer service.

Rating:

3.0

One employee working, taking care of the customers walking in and on phone. I was asked to leave key on desk and my receipt would be emailed.

Rating:

5.0

I believe the lady that helped me was Paris. She was great... very professional and helpful in the setup of the trailer.

Rating:

3.0

You never seemed to have but one agent on duty. Very slow when more than one person customer at desk. Spent almost 20 minutes behind one customer on day I was checking out.

Rating:

3.0

The trailer had rice gains in it, which we swept out. Bit other than that, the trailer was in good condition.

Rating:

5.0

All the technicians, clerks and management team were extremely friendly and professional. Honestly, when I returned the truck the young man who checked the return truck was extremely nice, professional and friendly. Please tell him I said, THANKS!!!

Rating:

5.0

The truck has 161,000 miles. It was not unsafe but there was a LOT of play in the steering.

Rating:

1.0

The truck did not have any gas and it drove poorly.

Rating:

5.0

Dejar un personal de guardia para que reciba el equipo y sea más rápido la entrega

Rating:

3.0

Overall, the purpose to rent a truck to move stuff was served. However, there was some issues. The rental truck passenger visor was broken, I immediately took a photo of that due to not wanting to have to pay for that. The radio was broken, as it would switch from FM to aux randomly. And there was a random pipe in the box of the truck. Beyond that, I had thought I had purchased some moving blankets (as they were on the screen with the boxes and such). I had purchased moving blankets before and was not aware that the item was a rental. Upon my return back to the store, to drop of the equipment, I notified the employee of the radio issues, and the plumbing pipe found, etc. Everything seemed as normal. Once I got home, I received a call requesting the location of the moving blankets. As it was my understanding that I had purchased them, I had not returned them and left them about an hour north. The employee explained they were a rental and would be charging me an additional fee due to not returning them. Once I got my receipt, I noticed I was not only charged for the rental of these blankets, but also the purchase of them. I’d like to point out that both U-Haul employees that I dealt with yesterday were both very well mannered and polite. I do think it was misleading with the blanket situation, but it wasn’t worth the argument. Honestly these weren’t “new” moving blankets. They were bundled nicely in a regular plastic bag. Paying over $100 for them seems pretty excessive. In any event, if anyone would like some gently used moving blankets, I have a dozen for sale. I can give you guys a good price.

Rating:

5.0

Driver was great and service was to

Rating:

2.0

The truck itself was clean and well maintained, but my experience at the Olive Branch location was disappointing. The employee did not come outside to inspect the truck with me and instead had me perform the inspection on my own. She recorded the fuel level as 1/4 tank, but when I checked it before leaving, it was actually 1/16 tank. Fortunately, I took a photo before driving away. When I returned the truck with the same 1/16 tank of fuel, the drop-off location attempted to charge me $36 because of the incorrect information entered at pickup. Thankfully, I had photographic proof, and the charge was removed. U-Haul should require employees to verify the vehicle's condition and fuel level with customers before departure to prevent situations like this from happening.

Rating:

5.0

The ladies who helped me in the store were so nice and kind! Good customer service!

Rating:

5.0

Nothing

Rating:

5.0

The ladies work at the Olive branch location customer service was excellent and my company will continue to recommend other businesses and people . Thanks again U-Haul . For a wonderful experience

Rating:

5.0

Great location, service and cleanliness!

Rating:

5.0

Customer service was excellent

Rating:

4.0

Would have been nice to be informed that the elevator wasn't working before renting units on the 2nd floor.

Rating:

5.0

This was a great experience because the ladies that worked there were so kind and professional. Thank You!

Rating:

2.0

I was overcharged without explanation.

Rating:

1.0

The moving truck and trailer needs to be fully inspected before renting to customers. I had a blow out tire on the interstate while driving to Florida at highway speed going down a hill. I could have had a bad accident because of this that could cause serious injury or death. This could have been avoided if they inspected and maintain their fleet. Before I rented the moving truck and trailer I specifically ask the olive branch location for the newest truck and trailer since I was traveling far but I guess they did not give me such request Also the moving truck ac was not working. So check the ac before you rent a truck.

Rating:

1.0

Had to wait to return the dolley outside for 45 minutes because the doors were locked and no one was able to assist! When someone came to open the door no apologies were issued for the long wait. Poor customer service.

Rating:

4.0

The only negative in this experience was communication. It was difficult to get in contact with a human when things were not going to plan (Uboxes not picked up when designated/confirmed). Waited close to an hour on hold the next day, but once I could get ahold of someone, they rectified the issues immediately, so very happy with that response. Also, their reason for not picking them up as scheduled was not being able to get ahold of me, but there were no messages left indicating that was the case after the initial voicemail giving me my pickup window. That voicemail only said to call if I needed to reschedule. Since I did not need to reschedule, I did not call back. If they needed to verbally confirm the pick up time, that should have been stated in the voicemail. Overall very happy with the whole Ubox experience, just some minor ways it could have been better.

Rating:

5.0

ALL WENT WELL!

Rating:

4.0

So after dropping off the truck at this location—which was very easy to do—I refried call the next morning from another location asking me why I hadn’t come to drop off the truck. I explained that I had and told them where. The lady on the phone told me they couldn’t find the truck at that location. Eventually they did find it. Both the beginning and end of my rental experience was a frustrating nightmare!

Rating:

5.0

The ladies working inside were very helpful and professional, extremely nice and a pleasure to work with

Rating:

5.0

Very clean

Rating:

5.0

I would suggest installing marker lights on the tow dolly's a standard practice for safety purposes.

Rating:

4.0

I really was amazed of the storage area very clean

Rating:

5.0

This facility was beyond organized and well maintained! I wish every Uhaul location was like this one! We were in and out so quickly! Staff was so professional and friendly.

Rating:

3.0

Make sure the equipment works well. I had several problems with my trailer

Rating:

5.0

The young lady, K, that works the morning shift office customer service that goes waaaaaay above and beyond!!! She was super pleasant with the entire conversation that I had with her and I also witness her offer the same type of excellent customer service to other people as they entered the store. Thanks a bunch for being so kind and helpful.

Rating:

5.0

We only used this location for storage. The location was always clean and our belongings were in great shape when we moved them after 17 months.

Rating:

5.0

The transference of info from the app to the front desk could be more intuitive during the check in process. I checked in on the app but then had to go thru the same steps at the front desk. Apparently the service person at the desk is unable to see my completed self check in on the 1st screen. Its only when the same docs are entered at the desk that the representative can see i did the app check in. This is not an efficient use of time. There is no point to using the app.

Rating:

5.0

The employee at the desk, I believe his name was Corey, was extremely helpful, pleasant and knowledgable.

Rating:

5.0

Have rented twice from this location within the past six months. Excellent customer service by pleasant employees. Inside and outside of the complex is well maintained and there were plenty of moving supplies available for purchase. Both trailers rented were easy to access and in good condition.

Rating:

5.0

Tiffany M. was AWSOME. I was in a situation where I needed a truck and trailer I a hurry. She was so patient and very helpful. I feel that she went Above and Beyond to help me and I very much appreciate it. Also, her interactions with other customers was very patience and helpful. She is AWSOME.

Rating:

3.0

Facility is nice. At first the people working there were seemed terrible, but got a little better towards the end. Kind of rude

Rating:

5.0

Tiffany was absolutely amazing and I just love my experience with her. The entire process went smoothly and Tiffany was very professional and honest about the level of expectations. Let’s clone her for both of us. Thank you Tiffany! Just when I thought customer service no longer exist…then can you and raise the bar again

Rating:

5.0

Excellent service! Thanks

Rating:

3.0

Thank

Rating:

5.0

Staff was friendly and efficient.

Rating:

3.0

I had a pod and unit .I had a lot of issues with getting my pod when requested even when advance notice was given. My unit was secure and okay

Rating:

2.0

I would pay and still have a lock on my storage unit they sold my storage because I was late paying i did get a notification until the other day or a phone call saying they was selling it

Rating:

5.0

The staff was always pleasant and easy to work with.

Rating:

4.0

I am glad i chose Uhaul

Rating:

5.0

I enjoyed the 7 months having my valuables secure with no issues whatsoever. I will do business again.

Rating:

5.0

I have rented from alot of uhauls and this is my favorite. Very friendly staff. The 2 ladies at the desk and the manager was amazing, very helpful and felt welcomed. Very clean.

Rating:

5.0

We had only one issue. There are two signs that advertise $4 dumpster use. When I asked about it, I was told it was $50, not $4. I was also told I was not the only one who asked so why are they false advertising?

Rating:

5.0

Thank you, Asya for answering all of my questions, setting me up with a unit and giving me a tour of the facility!

Rating:

5.0

Great all around service

Rating:

3.0

Staff was extremely rude when opening the unit. We waited at the counter for 10 minutes before the two staff members standing in front of us acknowledged us. I had to ask for the paper work and staff member said it will be sent to my email address. I didn’t provide an email and asked what email would it be sent to and requested her to update my email address. I still never received email or documentation for the unit.

Rating:

5.0

Taylor and her team were patient and kind. They made the process easy and stress free

Rating:

4.0

Best rental facility I've ever experienced. Good job UHaul

Rating:

5.0

It was a very good experience. I felt safe & the bathroom was so clean & delightful 😊

Rating:

5.0

The staff member was very very helpful.

Rating:

5.0

I am a widow ,who just had open heart surgery ,money is a problem,but very happy that I got the bottom floor

Rating:

1.0

They are trying to charge me for 121 miles coming from Memphis to Olive Branch 38654 to 38118. Had the opportunities to run cameras back and prove I couldn’t have driven that many miles and refused to do so. Now they are and by they I mean Ms. Jaco is holding my deposit and looking for me to pay an extra 120 bucks for the extra miles that I didn’t drive. Fact is they can prove I didn’t and refuses to be helpful and do so and continued to argue with me.

Rating:

5.0

Taylor was incredibly helpful and found a solution to an issue without an imposition to me. When we realized that we over estimated our storage needs she accommodated us to what we actually needed.

Rating:

5.0

Your employee Tyler was great to work with and explained everything. Tyler is a great employee.

Rating:

3.0

Staff never helpful, didn’t explain things well, never explained charges before they were charged.

Rating:

5.0

Taylor Jaco is very professional at managing U-Haul of Olive Branch,MS. She’s very straight forward with her answers and suggestions on renting and gives great attention to detail on explaining to customers how the structure of payments and rent responsibilities that will be expected.

Rating:

5.0

The best U-Haul experience we have ever had over the course of all our moves. The U-Haul of Olive Branch experience should be the model for every other location.

Rating:

5.0

Great experience

Rating:

5.0

Service and staff were great. The freight elevator was out of service though and the room they offered a free month for was on the third floor so I didn't use the storage room.

Rating:

5.0

A great storage unit, and great customer service. I needed a storage for a month due to moving and the staff was very helpful from the minute I walked in, I knew nothing about storage size and the staff answered every question for me.

Rating:

5.0

Kesha, you provided me with excellent customer service. Thanks for going to extra mile to ensure we were pleased.

Rating:

5.0

Taylor, the manager was very kind & helpful. Ive never had such excellent customer service at any other location. Amazing, Thank You!

Rating:

5.0

The girls at U-Haul did a great job!!!!

Rating:

5.0

One thing was when we backed out trailer into the public garage, the alarm wouldn’t stop going off and no one that worked there knew how to stop it so it was slightly unpleasant

Rating:

5.0

Excelente servicio

Rating:

1.0

Staff is more into what you bring in & out of your storage than doing your job and making sure this place is without problems. For example Kakesha instead of being polite & helpful , was very rude and unprofessional. Not only that she snatched a pallet out of my hands saying that the pallet was accounted for and was part of their pallets they got inventory on when we unloaded a whole 53ft trailer of pallets and inventory into multiple units . I would think since the place is new you would get a better experience but not the case !

Rating:

5.0

We interacted with a very friendly and helpful staff.

Rating:

5.0

Thank you!!

Rating:

5.0

The store Manger Taylor is very friendly and always smiling. She made my out of state move very easy.

Rating:

5.0

My wife and I were overwhelmed with the personalized experience we had as we rented our storage unit. He showed us the carts, actually loaded if for us, took us to our unit, explained the door lock, unloaded our cart and took us back to our car. As senior citizens, we needed and appreciated this fine service.

Rating:

5.0

Nice place… friendly staff

Rating:

5.0

I will use them again

Rating:

5.0

Great customer service and very helpful

Rating:

5.0

The black lady that worked that day was superior. Great customer service. I just loved her.

Rating:

5.0

Very good customer service Clear explanations Addressed all questions and concerns

Rating:

5.0

Move n was great 😊

Rating:

5.0

Both ladies who helped me were helpful, patient and kind.

Rating:

5.0

Indoor storage units are the best way to store your items. They are out of the weather and you do not have to worry about someone breaking into your unit.