Customer Reviews for U-Haul Moving & Storage of Paducah

Rating:

1.0

When I rented the truck I was told that I HAD to use the phone App to return the vehicle. When I came to return the truck I tried, for 30 minutes to find where/how to use the Phone App to return the vehicle. Signs all over the yard said I had to use the App or there would be a $20 penalty to return the vehicle if I didn't use the App. I finally gave up, pushed the keys through the slot and left. Turns out there wasn't a $20 penalty for not using the App, at least not on my checkout receipt. If you are going to require a renter to use the app to return, it has to be obvious how to do this, IN THE APP. Such a real waste of my time and emotions. I was very angry by the time I left the lot. Terrible way to treat your customers. Oh, and the truck was not swept out when I received it.

Rating:

5.0

Great Service! Thank you!

Rating:

5.0

The staff was fantastic, from pickup to drop off!

Rating:

5.0

Very helpful.

Rating:

4.0

Yes

Rating:

1.0

Too many blind spots getting in and out of driveway. Staff was fantastic! Great job checking in and return.

Rating:

5.0

Receiving staff were very helpful checking me in to return the truck

Rating:

3.0

I feel I was scammed for the mileage. Picking a vehicle from fort Campbell Clarksville TN to Irvin Cobb Paducah Ky. I was told that I have 103 miles to use on the vehicle. Clarksville TN to Paducah Ky is 83miles, which generally is below the required 103miles. Surprised to get to Irvin Cobb, and I was told I drove 120miles which is technically impossible how ever way you want to look at it. I was charged extra 12$ for this. This is insane.

Rating:

5.0

All was Great

Rating:

5.0

The overall system should be able to keep up with how much equipment is available at each location. I reserved two dollies, when I got there, I was told there was a possibility of there NOT being ANY available. Luckily, there was one in the truck, if not, I would have been left high and dry.

Rating:

5.0

Kyle - was above and beyond in his customer service support

Rating:

5.0

Great service over all

Rating:

5.0

It was all good. Everyone was very nice and did very good.

Rating:

5.0

pleasure dealing with this office very prompt service and great drop off best around

Rating:

5.0

The workers there were very helpful and informative.

Rating:

5.0

Thank you! Great experience!

Rating:

5.0

Kyle was helpful and knowledgeable.

Rating:

4.0

Check-in of the equipment was very simple and quick. The attendant was very pleasant and polite. The whole rental experience was seamless.

Rating:

5.0

It was a great experience and the app was great!

Rating:

5.0

I loved the ease of the entire rental. It allowed for a stress free, recycling run. Thanks for making your great pick- up so readily available.

Rating:

5.0

Easy process, very reasonable price for trailer rental. Will use again!

Rating:

5.0

Kyle and crew were the very best...engaging, helpful, thoughtful. A great team at the ready to get the renting experience completed. My only suggestion is; there was a large uhaul truck parked at the front of the parking lot (and I get it, show the inventory available) but it makes it difficult to pull out because it is on a curve and you cannot see oncoming traffic. Perhaps back the tuck up about 10 feet?

Rating:

5.0

Matt, Kyle and the Paducah UHaul team keep me ready for business. Keep showing up and being awesome!

Rating:

4.0

Embedded dog hairs in seat not the best. Get more employees like Kyle- he was great and friendly.

Rating:

5.0

Very friendly and kind, easy to work with. I appreciate them for helping me and my family.

Rating:

5.0

Overall condition of truck and trailer were very good. Didn’t like the embedded dog hairs in the seat however. Kyle is a great representative for your company, get more like him.

Rating:

4.0

You were wrong on charging me for 2 gal of gas I have pic.were fuel gr.was

Rating:

3.0

They said the truck was on full, it was not! It was a quarter tank below full, didn't notice until I was about a mile away. Ridiculous that they can't take time to properly read a guage, which results in customer getting ripped off.

Rating:

5.0

None.

Rating:

5.0

The crashing app

Rating:

3.0

charged a cleaning fee when truck had already been cleaned,drivers door not wanting to shut all the way, with every movement and bump in road driver side mirror came out of position.

Rating:

5.0

Truck was clean and well maintained. Kyle was awesome, very friendly and a great help throughout the process. 10/10

Rating:

3.0

Truck was in bad need of brakes I was glad to return it safely.

Rating:

2.0

One of the team members that helped me wreaked of alcohol. There was a cup on the counter next to him and it wasn't juice. Another person hooked up my trailer but failed to secure the chains, I had to don't myself. Also they didn't check to make sure the lights worked before I left

Rating:

4.0

When we got the car dolly hooked up, the employee did not check if the brake lights and tail lights worked. We got almost out of town, and my niece reported the brake and turn signal lights did not work.

Rating:

5.0

Perfect location and great service

Rating:

5.0

Great staff made for a seamless experience. Thanks Again.

Rating:

5.0

Everything was good. No complaints.

Rating:

4.0

No issues with this location. However I had tried to do a mobile pickup 2 hours earlier at another location not open on Sunday. The app and website were either very slow or did not respond. I spent much time with customer service without success and they ended up setting a reservation at this open location. The confirm email had the wrong truck size and pick up time but I was able to rent at this location at my preferred time and truck size.

Rating:

5.0

Nothing

Rating:

5.0

I don't know the man who checkedme in, but he was very quick and helpful. Although this is not the nearest place near my home I will continue to use them

Rating:

5.0

Everyone was really nice and helpful. The trailer was very clean and in very good shape.

Rating:

5.0

Ryan was great!

Rating:

2.0

Before I lodge a complaint with BBB, I hope that you rectify a complaint that we have about order number 14516097. Also, you can make sure the employees are doing their jobs correctly. We picked up a truck and it was dirty and smelled like cigarettes. We were going to overlook that but when taking the truck to load up, the engine light came on. We were moving things from KY to TN so we didn't want to take a chance on the truck breaking down some place between here and there. We got to my aunt's house and called the store getting no answer, so we called customer service. Alexis tried to help us and finally got another truck for the move but by this time we had missed the schedule that we planned, and it put us way behind as we had to work early the next day. I believe that we deserve a break on the cost and should be refunded some of the money we spent. We will probably never use U haul for any moves from now on if this isn't rectified. My aunt paid for the move but I used my credit card so it would be in my name. My name is Tamra Gentry, the driver was Diana Gentry and my aunt's name is Catherine Moore, and her number is 270-331-1385 or 270-534-5636. Also, we had to rent a 20ft truck because someone in customer service told us that they don't rent 10 and 15 ft trucks one way but at the store we were told that they do but they just didn't have any at the time. I hope someone can refund a significant part of the money we spent for the time we missed and the inconvenience we experienced.

Rating:

4.0

Great site and location. Customer service is always top notch.

Rating:

3.0

The trailer that we got for our rental pulled terribly as if the tires were completely out of balance. I pull trailers all the time and know the difference. The only reason i rented one this time was because i needed a covered trailer. I called uhaul service and they were no help. I asked if i could swap out for another trailer and they said that wasn’t an option. Not happy with having to pull a horribly bouncy trigger 600 miles, ruined our trip. Will not be recommending to anyone, word of mouth goes a long way.

Rating:

5.0

Nothing 😛

Rating:

4.0

Employees worked very efficiently

Rating:

4.0

There was only one employee at this location and many customers. He was doing a really good job but was overwhelmed by the crowd. He was very efficient but was doing the work of three people.

Rating:

5.0

Price for mileage is entirely to high.

Rating:

5.0

The gentlemen in Paducah who set me up and got me connected was very helpful, professional, and gave me peace of mind by explaining every detail of the process. The equipment appeared to be new. The trailer tow was smoother than expected. I returned the trailer in Lexington KY and a gentlemen unhooked me and told me I was good to go. Great experience; will be renting a Uhaul trailer again.

Rating:

3.0

About the question “was the staff friendly and helpful?”: Friendly, yes. Helpful, not so much. Your employees are only as good as their training. You have 2 men at the counter handling customers, but only one, Deshaun, knew how to use the computer. The other one just sat there unable to assist me until finally Deshaun explained how to log into your website. It took a miserable half hour just to get my reserved storage locker that I had preregistered and set up online. It’s sad that your less knowledgeable employee didn’t receive the proper training to do the job. Maybe it was his first day? I think he could do a lot better if you work with him. I don’t understand how the website indicates access up until 10pm, but there’s no one there after 7pm for a key.

Rating:

5.0

The facility and employees were fantastic. The mobile check in process could use some technical work. After going through the entire online booking platform, which is a tedious process (as it should be, all the questions and upsell questions are needed) the mobile check in does not present the information as confirming the selections you've already made, but rather they are presented as questions or upsell pop-ups as if you hadn't already made your decisions. Much easier to speak with a person, who could also explain the pricing differences as the booking process auto-adjusted pricing based on the length of your reservation, whereas the mobile check was worded as if you had not selected specific options and needed to make the selection during the check in process.

Rating:

5.0

Very nice customer service.

Rating:

3.0

There was insulation falling from the ceiling that got all over my stuff which I had to clean. I also was charged the month after I left

Rating:

5.0

The staff at your storage facility were great help and very friendly. It was a pleasure doing business with this facility. We have U-Boxes coming next and look forward to using you business again next week. Thanks so much Ron Chorey

Rating:

5.0

Kyle is a great help and assisted my situation greatly with one month free storage. You can't go wrong when Kyle is there.

Rating:

5.0

Kyle & the manager at the Paducah Uhaul facility I utilized for storage recently were some of the best guys I’ve interacted with regarding Uhaul - ever. Not that I’ve moved a lot and used hundreds of storage units in my life, but I have been over the past couple of years through work and recently through a couple of moves because of my job and I was thoroughly impressed by the care they offered to my stuff and more importantly the kindness and compassion to me as a person during this timeframe. Outstanding customer service, without question, above and beyond. Thanks to them, and to Uhaul for employing great people as well!

Rating:

5.0

We rented for four years. The staff was always friendly and courteous. The unit was leak, rodent, and bug free. We would highly recommend UHaul Beltline of Paducah.

Rating:

5.0

Matt the manager and his entire crew are exceptional. Very freindly, knowledgeable and courteous. Highy rate their service!

Rating:

5.0

Kyle is an excellent customer service rep!

Rating:

5.0

The team were always helpful and professional. I enjoyed working with them.

Rating:

4.0

Store was clean storage unit was very dirty

Rating:

4.0

Only complaint is I received text offering a free lock if I checked in online and then it wouldnt let me check in online so I had to buy a lock.....everyone very helpfu

Rating:

5.0

Lack of a big enough unit forced me to split up and rent two

Rating:

5.0

Thank you! We love your staff and will use you again for our truck and hauling needs.

Rating:

4.0

Storage unit itself was fairly dirty and in disrepair. All else was great.

Rating:

3.0

Unit was dirty

Rating:

2.0

Nails and bolts all over the place. I got one in my tire.

Rating:

5.0

Absolutely awesome customer service! I LOVE this place and recommend it to all of my family friends!

Rating:

4.0

Really appreciated U-Haul recommending Roadrunnerz movers to help unload our truck into storage room.

Rating:

5.0

The staff was always so friendly and helpful.

Rating:

5.0

Kyle was the nicest, friendliest, and most helpful customer service representative imaginable. He went out of his way to accommodate me and was such a nice dude. His friendliness makes me want to use Uhaul again in the future.

Rating:

3.0

My experience at the U-Haul in Paducah Kentucky. My experience yesterday was awful. First off I had to wait for the storage place to open to retrieve the key to get into my storage. I thought they opened at 8:00 they open at 7:00 a.m. so I fiddle around until 8:00 a.m. which was already invading my time space. So the hours are not all that great for somebody's in a rush to move things in when they need to and then on top of that have to go to the office to retrieve a key to open my unit. Then I was told that my unit has been closed out put me into a near anxiety attack. I was beside myself as to what could have happened. I had just been in the storage said yesterday putting things in I told the employee. He proceeded to tell me well I don't know what to tell you you're not in here anywhere. As I said my car was loaded I had to go in whenever it was a convenient for the company's time to be open and I was in a huge hurry to get a friend of mine to a very important doctor's appointment. And my car was totally packed full of things so I need to put into the storage which I waited for the office to open. I waited until 8:00 a.m. I'm thinking that's when it opened. Evidently it opens at 7:00 a.m. under what it does not say that online of course I should have called but I really didn't have time. Everything was taken care of eventually although not fast enough for me being so I wasn't a huge rush and it really caused a lot of problems for the rest of my day. I called the 1-800 number that is listed the first time I called I was put on hold for the girl to reach a manager and they hung up on me. By this time I was totally livid and beside myself thinking great I cannot get into my storage I got my car full what am I going to do? So I took a big breath and I called back again and thank goodness I reached Ann and she was wonderful she walked me through it calm me down and told me what was going on pretty much. The hours do kind of suck especially when you're trying to move in and you're so busy packing number one using a card number two and don't have a lot of time on your day and have to revolve it around a schedule of the office other than that it's great and I would probably recommend it to friends.

Rating:

3.0

Kyle was very helpful and pleasant

Rating:

5.0

Everyone was so helpful

Rating:

4.0

Needed help to transport but he didn't have any one

Rating:

2.0

The constant changing of pick up and rop off locations with limited to no notice make me hesitant to use U-Haul again. Changed my pick up location 10 minutes before my scheduled time and sent me to a place the had a 2 hour round trip to get back home. I had to pay for the gas in my gar and the U-Haul truck.

Rating:

5.0

I rented a room for 30 day's and had a change in plans and I actually never used it but I wanted to say the staff was very helpful and very pleasant, I would go there again in a heartbeat, Thank You

Rating:

1.0

The self storage units are in disarray. There is spray foam insulation on the ceiling that is falling off everywhere. It looks disgusting and appears as if it could create a health hazard from the insulation dust particles it creates in its current state. It gives the appearance of an abandoned building after a fire with the insulation hanging and falling off the ceiling everywhere with no signs of it being swept off the floor. The employees were nice enough but the state of the facility is very alarming, in my opinion.

Rating:

5.0

Excellent Customer Service.Everyone was extremely nice.I have always,and will continue to use and recommend UHaul for all my moving and storage needs

Rating:

3.0

I had an employee at the Paducah KY , I was going to rent a storage unit . The employee started waiting on us and shortly after that someone else came in and he stopped waiting on us and waited on the person who just came in . I left and got a storage somewhere else

Rating:

5.0

Excellent customer service! Staff very friendly and helpful.

Rating:

5.0

Loved unit

Rating:

4.0

Staff member was very helpful

Rating:

5.0

No problems. Very nice staff

Rating:

3.0

The uhaul manager was about the most unfriendly person I have ever met. The staff was ok but he wasn't and he wasn't willing to try and work with me on the storage issue that I had.

Rating:

1.0

Never used the service, not sure why I got the email to do a survey.

Rating:

1.0

Had NUMEROUS problems with the accessibility of my unit when specifically being told at the time of rental that I would have 24/7 access. My paid unit remained double locked for "security reasons" in a well lit, properly locked unit with security surveillance although this policy was never explained to me nor was there any information in my contract that states that my belongings would not remain freelyaccesible ????? After making an extremely costly trip over four hours to find my belongings inaccessible I reported the issue to management, never receiving any response. When I planned to vacate I contacted the location to explain I would be traveling to the area with a rental truck and needed access I was assured that the second lock would be left on the unit "dummied" in the unlocked position until I vacated. After renting the truck and making the trip I again found that I had no access. After contacting after hours customer service I was informed that there was nothing that could be done until the following day, causing me to incur several hundred dollars worth of expenses including additional truck rental, hotel accommodations, gas and incidental expenses as we were not prepared to stay in the area. Both the customer service agent who took my complaint and the customer service representative who was working when I returned the following day assured me I would be contacted promptly by someone who could further investigate the matter. Two weeks later I have not received a call, email NOTHING. Absolutely atrocious customer service, immoral, illegal, and (to be frank) foolish business practices!! NEVER AGAIN will I deal with Uhaul outside of a courtroom!!

Rating:

5.0

Awesome!!!

Rating:

5.0

Excellent service and great having staff on site 7 days a week for security

Rating:

5.0

Kyle at the Irvin Cobb Paducah location needs a raise. He is an extremely hard worker and was always very pleasant and accommodating. He would have four or five customers in there at a time and he was fast and efficient. I've rented from other UHaul facilities and they were nasty and unprofessional. Kyle was always very professional and polite and I would highly recommend this location to anyone !!

Rating:

1.0

When I opened the door to the storage, ALL KINDS OF DEBRIS FROM THE CEILING, LAID ON MY NEW FURNITURE I HAD STORED. Does anyone hear me? This is TOTALLY UNACCEPTABLE!!!!!!!

Rating:

1.0

This place has the rudest people running it. Phones are rolled over to call center always. Staff is watching phone videos and will not answer the phone. They should have their franchise revoked

Rating:

1.0

The two gentlemen working there are the rudest unprofessional that work there. They constantly roll the phones over to the main call center. You cannot talk to anyone in the store.

Rating:

1.0

At check in the manager was a jerk. I rented there because I was to tired to move to another location.

Rating:

5.0

Would use again.

Rating:

1.0

Matt is Very nice how ever the installation kepted falling down on my boxes, I had to cover then with plastic, the air was so think with partials it got in my lounge’s I’m having respiratory problems

Rating:

2.0

Guy at the counter was a jerk.

Rating:

1.0

My couch was ruined from getting wet and the insulation from ceiling fell on my belongings. Never rent there again!!

Rating:

3.0

Some staff are helpful while others shouldnt even have the job. I stood in the store a couple of times for over 30mins waiting for staff to show up along with other people

Rating:

5.0

Everyone I dealt with couldn't have been more friendly and helpful. It made the whole moving experience less stressful than it was.

Rating:

4.0

Rate increase from Thursday rental to Friday rental caught me off guard. Everything else was great

Rating:

4.0

No comment

Rating:

5.0

Love it

Rating:

1.0

So you know ,YOU WILL NOT HAVE ROUND THE CLOCK ACCESS TO YOUR THINGS! Once the facility closes THEY PUT THEIR OWN LOCKS ON ALL SHEDS WETHER LATE OR NOT! I don't recomend

Rating:

5.0

It was an easy and convenient place to store items during the month before our home closed.