I just needed a place for 2 months. I used the promotion on having 1 month free with trailer rental. Worked great!
JOANN M | First ImpressionsSelf Storage Units in Paducah, KY, 42003
U-Haul Moving & Storage of Paducah
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Storage Customer Reviews
- 4.5 Average Customer Rating
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Verified Customer Reviews
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How U-Haul Reviews WorkThey just kept texting my phone . It made me feel kindly like they thought I was going to steal from them. Also they wanted me to deliver a trainer for them and right at the end of it they backed out. Hmmmm..
William E | First ImpressionsThe manager was extremely helpful and explaining everything to me and was very courteous. I am an elderly woman, and sometimes things have to be explained more than once. He was very patient.
TERRI T | Overall ExperienceThe manager is excellent. Matt is efficient and courteous.
TERRI T | First ImpressionsGreat Service! Thank you!
Angie M | Overall ExperienceVery friendly and kind, easy to work with. I appreciate them for helping me and my family.
Valerie M | Overall ExperienceAbout the question “was the staff friendly and helpful?”: Friendly, yes. Helpful, not so much. Your employees are only as good as their training. You have 2 men at the counter handling customers, but only one, Deshaun, knew how to use the computer. The other one just sat there unable to assist me until finally Deshaun explained how to log into your website. It took a miserable half hour just to get my reserved storage locker that I had preregistered and set up online. It’s sad that your less knowledgeable employee didn’t receive the proper training to do the job. Maybe it was his first day? I think he could do a lot better if you work with him. I don’t understand how the website indicates access up until 10pm, but there’s no one there after 7pm for a key.
sue p | First ImpressionsVery nice customer service.
Charlette N | Overall ExperienceThere was insulation falling from the ceiling that got all over my stuff which I had to clean. I also was charged the month after I left
Chrystal R | Overall ExperienceThe staff at your storage facility were great help and very friendly. It was a pleasure doing business with this facility. We have U-Boxes coming next and look forward to using you business again next week. Thanks so much Ron
Ronald C | Overall ExperienceKyle is a great help and assisted my situation greatly with one month free storage. You can't go wrong when Kyle is there.
Kory W | First Impressions