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DONATO CCustomer Reviews for U-Haul Moving & Storage of Park Forest
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service
JOHN GThe service was great.
JAMES YEverything was well
KENNETH TThe staff were courteous and very fast. It was a great experience
WINIFRED K | Overall ExperienceI there was a staff member that help me named Stephanie S. I could not be more happy with the services. She was very informative and did her best the help. Moving can be stressful and when you have people that understand what you’re going through and try their best to make the better, it’s very much appreciated!! Thank you Stephanie at U-Haul in park forest..👍🏽👍🏽👍🏽
DEDRICK C | First ImpressionsNothing, your staff was friendly, helpful and highly professional.
ROBERT SKay was cool and nice and friendly keep it up
BRIA HThank you for assisting me in my transition. The staff at the office was friendly and helpful. I forget the young woman’s name who assisted but she has dreadlocks and was great to work with and starting friendly conversation with all the people she was interacting with.
Ashley TGreat customer service, very helpful
STEVEN A | First ImpressionsGood customer service and the vehicle was in great condition.
QUDUS AGreat service tks
JOAQUIN GStaff was very helpful enjoyed the conversation
JASON S | First ImpressionsEveryone was so nice and helpful. I’m using this facility to store my daughter’s belongings from college and I loved the location and prices.
Julie S | First ImpressionsCustomer service is the best
CHRISTOPHER RThe young lady at the front counter was very pleasant and helpful
TOUTAE S | First ImpressionsEverything was good. Communication and delivery of U Box
Johnny FEmployee took care of all our needs, was extremely courteous
LATASHA CThe representative working inside is VERY personal and professional. She definitely saved the day for me.
Christopher RVery professional and knowledgeable
LORENZO DVery friendly & knowledgeable staff! From the counter to the yard, everybody was great! We dealt with them on two separate occasions, for both a trailer and a truck, and all were so helpful!
CHERYL MGood Customer service made my family happy and I couldn’t ask for nothing better Thank you very much
ALEXANDRIA K | First ImpressionsThe staff was friendly & excellent to work with
DANIEL JEverything went well.
JEROME W1 thing that is never customer service to sit at the counter in the phone with headphones asking the customer for information but on the phone asking them for there info while the other person on the phone line can here first thing identity theft …. Just couldn’t believe she was on the phone before and after my interaction at the counter you can clearly see don’t remember the name I swear I wish I did so this information you could share with her like Labreda say u talkin to whomever she was I wish I wrong the callers name down but identity theft is real and you are on the phone unbelievable!
Labreda H | First ImpressionsThe internet was not working and the customer service didn’t go down. The clerk continued to make my reservation for the truck, made sure everything was checked and hand me the keys. This is my third visit to this U Haul and I would come back again.
MICHELLE FI rented the truck for two days. Return time was 8:00 AM Monday. Drizzle started around 3PM Sunday with a forecast of rain in a few hours. The windshield wipers did not work. I sent my helpers home and returned the truck about 4PM Sunday. I wanted to get the truck back before a heavier rain set in. I was concerned about driving with no wipers.. I lost out on making another trip to load and move what I needed done.
David ZNothing Everything was Great. The manger & staff were very Kind & Helpful. Thanks M&M Auyo.👍
MARQUE SEverything was done, professional
WILLIAM G | First ImpressionsThe only thing I didn’t like is that there were roaches traveling from one unit to another and I had to bomb for roaches before I could remove my things.
LUZ G | Overall ExperienceEverything was quick and easy
KEENAN SKeep up the great customer service.
Stephanie S | First ImpressionsThey got me in & out.
VAUGHN NAlways helpful and friendly
CRYSTAL W | First ImpressionsBoth the representative I spoke with on the phone and in person were so friendly and helpful! This is the 3rd time I e used this location and I will continue to do so because of the level of service I get every single time!!!!
DEREK BBe more upfront with the rates. The $19.95 dailyadvertised rate is rarely anywhere near the total once mileage, insurance, taxes and other expenses are included.
MARC BGreat professionalism
RENO SVery good customer service. Very easy. Truck was well cleaned & no issues with the truck & made the move very easy.
Jada JNothing for now, I was satisfied with customer service, cleanliness of the van, and bullet points was explained to me.
STACEY WMake sure the inner cab of the truck is clean! It REEKED of cat urine!!
Stephen RShould have vehicle washed. Had so much salt spray on windows and mirrors could hardly see out of them.
DAVID PThe wind shield wipers weren't working
TANESHA BRenting was a smooth & easy process. My only complaint is I was charged for 2 days of renting because I returned one hour late. Lost a gear in my transmission, had to drive from STL back to chi going no faster than 30mph the whole drive. Not much I could have done to return on time with what happened
CARTER FN/a
Tanesha B | Overall ExperienceOne of the employees named Jasmine was very helpful from day one very respectful well informed thank you !
Terranisha L | Overall ExperienceExcellent service at pick up and drop off. Keep up the good work. May the Good Lord bless you.
SHANIKA FPleasant and helpful staff
Tracy MThe people who work in this location ,what can I say They Rock.They when above and beyond to help me.
karen m | First ImpressionsCustomer service was great
BRUCE IRafael and Jasmine was amazing….So sorry if I spelled their names wrong. Great customer service, great assistance plus more.
BONITA HI cannot say enough about the courteous staff. They are great to work with.
David ZFor me, the employee are so nice & polite. Shout out to your employee Miss Kaye! She made my day so easy.
FRANCISCO CBoth ladies are always pleasant and extremely helpful. they are both very knowledgeable of their jobs.
David ZThere was only one person working in the store when I was there. She was friendly and helpful, but she was unable to help me when I hooked up the trailer. I don't mind hook up the trailer myself but, I still had to go in the back and find it.
DALE OThe agent was very helpful
Taylor SCustomer Representative Ralph was extremely professional, pleasant and great customer service. Ralph answered all of my questions/concerns, got me in and out.
WALTER GSince when did U-Haul start making you hook up your own auto transport?
Elizabeth II have my stuff in storage I have my stuff in storage for a year and two months for a year and two months as of the last three months my storage unit was broken into and they steal was truck charging mean monthly payments I never got a explanation or a refund for my three TVs that was stolen they even got a new staff members in the storeI had my stuff in storage for a year and two months as of the last three months. My storage unit was broken into and they still was truck charging me monthly payments. I never got an explanation or a refund for my three TVs that was stolen they even got a new staff members in the store they fired the old ones. They fired the old ones that has been there four years is a Open up a storage unit there lies and deceit no apology know anything silence, they fired the old ones that has been there for a year since I open up a storage unit there lies and deceit no apology no anything for silence
sandy w | Overall ExperienceNothing to improve because everything was great.❤️
RESHUNDA HStaff was very courteous and invested in making our move successful. Thank you!
QUINCY OStay the same
DONALD HReally want to say that the staff went above and beyond, Steve couldn’t be more helpful if he tried he really saved the day. I don’t typically give reviews, but I felt in this situation I had to because he accommodated me on every measure necessary. Thanks again Two thumbs up to that.!!!!!
lee fBeen a regular customer over the years and always an excellent experience at this location. Steve Wunder was excellent.
MACE DStaff has great customer!
Tonnette D | Overall ExperienceGreat and helpful staff.
bridgett c | Overall ExperienceStorage got broke into and my things were stolen
Tonyanica E | Overall ExperienceThe Staff was excellent!
CASSANDRA E | Overall ExperienceAttendant by the name of Bryce was extremely helpful. Couldn't figure out too use the code and he went above and beyond. Hope all employees follow his lead. Thank you.
DARRYL B | First ImpressionsGreat service and exceptional customer service! Will continue to do business with this U-haul!!
Earl V | Overall ExperienceDemetrius was nice guy
MELVIN F | First ImpressionsThey were very helpful I appreciate their time and help that staff that help me I was grateful thank u!👍😊😉🧡
Elaine W | First ImpressionsAll the staff that I came in contact with was nice and friendly
dorthy w | Overall ExperienceGreat job! Friendly people
BRYANT C | Overall ExperienceThe staff was knowledgeable, helpful and communicated all needed info very well.
dozier s | Overall ExperienceWhat would’ve helped me is a picture of inside the storage to understand the size of the space better I feel like what im paying for the unit is alot considering how small the space is.
Ingrid W | Online Move InLove the u haul
elums g | First ImpressionsThe waiting time inside the store is too long.
KEVIN Y | Overall ExperienceStorage unit was dirty the rat trap was open and it was wet turds all in it the staff was very friendly and very helpful and eager to help however they didn't clean up the rat crap that was in the storage units that probably would have helped a little more.
ALEXISS E | First ImpressionsEverything was great. First time I ever used a storage space. I will come back to U/haul if I need it again. Thank you
Cynthia G | Overall ExperienceI asked for a drive up unit gave me an interior unit and told me it was a drive up unit to wait until they had one available. Please contact me never happened 11 days never stored anything in the facility so my experience was horrible. I spoken to managers. They did not give me any assistance nor did he had the time to give me the assistance.
Shantell M | Overall ExperienceThis is was the worst that I’ve experienced for several reasons because 1) after I was assigned the space and loaded the truck, surprisingly when I attempted to open the unit, it was not only doubled locked but it was full of contents; 2) then I was told by the grounds person that I needed to go in side to request another space. After doing that I received another space and the representative told me that a free lock was inside. However, there was not a lock inside. So I had to go back inside to ask for a lock to secure my property. Once inside, I was told that they don’t have any more circle locks, but magically once surfaced. Because of the mishaps, I was unable able to use the truck to complete my second delivery. All of my time was exhausted trying to get into a space that was never available. Not to mention, I reserved the truck for 6 hours, but the representative wasn’t finished preparing the paperwork until after 10 o’clock. Yet she documented the truck return for 3:45, therefore reducing my actual time by 15 minutes.
herman M | First ImpressionsI was having a new garage Builder needed a place to store my belongings until the garage was built. U-Haul was close and convenient having storage facilities and trucks that I needed. Management and staff for both friendly and professional. Jasmine also was very helpful when I first signed up for the storage unit and the truck. Demetrius the manager was also very helpful. Having first month free really help keep my expenses down. I only had to pay one month afterwards. I would definitely recommend you all before any other storage facilities!
Kevin J | Overall ExperienceJasmine was so helpful
CHYNNA B | First ImpressionsThanks for helping me out
DEBRA R | First Impressionsthe service young people be hind the counter helping people, were not knowledgeable about the business and could answer simple question about the business. it seems they need more training.
KEVIN Y | Online Move InDemetrius Collins is a phenominal manager! He was personable and knows the business. Bria was helpful and accomodating. Jasmine was informative . Great leadership, great team!
Rochelle H | Overall ExperienceThank you!!
Jennifer G | Overall ExperienceJasmine was super friendly and helpful.
Shanya B | Overall ExperienceThis was smooth and easy move from Wisconsin to Illinois
Cyerrah J | First ImpressionsYour employees are wonderful, I can't say enough about how wonderful they Are. I would tell, anyone who will listen to come here, your employees treat people with such kindness & care. Thank you for taking such great care of me!!
Alina M | Overall ExperienceI give this store a 10 star rating. Demetrius and his staff (Jasmine) was more than accommodating and empathetic of the situation coming from Arizona and accommodating me through my transition back to Illinois. The facility was kept clean and organized excellent customer service from beginning to the very end. I am grateful that they were there for me in my time of need coming back home to Illinois. It made my return even more welcoming. I’m grateful… kudos to the staff in Park Forest U-Haul facility for super excellent customer service.
Mahalia C | First ImpressionsThere was water damage to my things.I told the manager and didn’t even care was very disappointed
Steven S | Overall ExperienceThe experience with the Park Forest location was AMAZING!!
Jacqueline W | Overall ExperienceOver the years, I’ve had contact with several staff members, From Demetrius & leading the way down to the last conversation with Bria with Checking out. It feels great to know that people care about your situation and are willing to assist in anyway they can within reason. Bless you all
Jo A | Overall ExperienceMy only concern is that one of the female staff members I spoke with when I rented the locker was apparently not aware that only certain style locks that U haul sells/approves are acceptable. At that time I rented the locker, I explained I also had a different style lock (which I presented) that's different from U Haul's lock that I also wanted to use on the door as a 2nd lock for added security . I was told it would be ok. Much later (about 1 month ago) while I was away out of the state on business, I received a call from a male staff member at U Haul who explained I needed to remove the extra lock ASAP as only one U Haul approved locks could by use for insurance reasons . I explained I was out of state and would do so upon my return ,and did so as agreed upon my return weeks before closing the locker out yesterday. At this time I have no issues or concerns and expect no other payments will be drawn from my credit account on the 19th of this month . The locker was completely clean , cleared and undamaged when closed out.
Ray H | Overall ExperienceThe manager is very professional.
constance m | First ImpressionsI’ve been being harassed and threatened with auction over an empty storage unit for months, despite notifying them by email, phone and in person. I told the staff over ten times that I had vacated and they still proceeded to contact me several times by email, phone, and mail. They also contacted my family member over 10x, which is embarrassing by itself but especially so if I don’t actually owe anything. The unit was cool and all but the lack of communication and the outright bombardment of notices and calls would have me never suggesting this place, respectfully.
Aliyah S | Overall ExperienceEverything went well
Ray A | First ImpressionsI had never been in a u-haul facility and my experience from start to finish was excellent. I was served with laughter and a smile. Everything was made known to me and I would utilize your service again
Brenda M | Overall ExperienceThe mirror way broken in the truck . Where you move your furniture out of storage was full of ice and snow. The truck had snow and ice all over the windows. The truck door was frozen and after staff was notified they did not come out to open the truck door .
Tryricko B | First ImpressionsIt was fine until Ron put a fake note in my account saying I ask to close my account! THAT WAS A LIE! My lock was still on the unit. I BELIEVE HE AND DEMETRIS WAS TRYING RO STEAL MY ITEMS IN MY STORAGE SO I MOVED OUT! When I arrive there was an additional lock on my unit! THIS FACILITY IS DISHONEST AND I WILL MAKE SURE THEY NEVER DO THIS TO ANYONE ELSE!
Tachera S | Overall ExperienceThe managers and staff, Demetrius, Rob and Mary really are wonderful. I moved out of state and I had my storage unit with this location 2 years. They always called with updates and assisted me with every concern. I’d definitely recommend this location.
genene b | Overall ExperienceEveryone and everything was awesome and still is , thank you for your service !...
Craig B | Overall ExperienceVer good customer service.
Rochelle J | Overall ExperienceThe person running the place does a good job and he is. Very helpful. His name is Demetrius. Get more people like him.
Julius M | Overall ExperienceThe young man that waited on me was very nice.
Rochelle J | First ImpressionsI can’t remember the name of the assistant manager…I think it is Ron? He was an amazing help assisting in my move in. Very professional and transparent. He deserves a raise or a promotion. I will definitely recommend this Uhaul location to friends and family for future move ins.
PHILLIP J | First ImpressionsMy furniture and clothing was damage due to water or spray which caused my items to grow mold onto it. The storage was a climate controlled storage and it still got damaged. It was feces from rats and roaches inside the storage as well.
Nikkita D | Overall ExperienceEvery time I made contact whether it was in person to a local U-Haul location, or whether it was over the phone each team members understanding of which promotion I was referring to was unique in which requirements applied if any requirements at were needed to be met to ensure promotional price was guaranteed for me to customer. Every staff member was very professional, kind, outgoing, knowledgeable, helpful, in their own way. Which everyone was willing to help in anyway possible, offered me an apology for the inconvenience and quickly transfer me or refer me to another department however, upon speaking with manager who is very professional prompt to help hands-on knowledgeable, very kind most of all taking the time how to listen to specific concerns regarding my dispute’s in my reservation to understand and resolve the miscommunication. I will only suggest a follow up, so everyone is on the same page along with a follow-up call to ensure the correct outcome for U-Haul and new customer.
Jami T | First ImpressionsFully of rodents but, staff was friendly.
Nikkita D | Overall ExperienceThe better storage units close at 7pm and i moved at 6pm had to rush
SHAREESE J | First ImpressionsStaff was personable and professional!
MAYA H | First ImpressionsThe staff was very personable and professional!
MAYA H | Overall ExperienceMy #1 complaint: Don’t make storage payments with a check. It somehow gets more lost!
Lisa W | First ImpressionsThanks to all and Mr Jones in your office
Elliott J | Overall ExperienceMy issue was resolved quickly and Demetrius was very kind and understanding.
Twianna J | Overall Experience.
Akilah C | Online Move InVery clean excellent people friendly and very accommodating
carolyn l | Online Move InTwo things that happened: 1) Our lock on our storage unit 143 showed signs of being cut. The shakle part had saw marks on it. We went and purchsed another pad lock similar to the locks on other storage units and put it on. 2) Trying to concact your office of our departure and vacating our storage unit on the day we left it lead me to rwo 20 or more minutes on the phone after being put on hold!!
Amy M | Overall ExperienceLove the staff
Donna M | First ImpressionsThe facility was well lite, convenient store hours, clean ground, but most of the staff members were polite only two were not. It took two months and yet counting for a response and action to happen concerning Mt storage. However everyone was paid in time my storage fees were on autopay.
Calandra M | Overall ExperienceVery please with the service I received. Everyone was extremely supported. Great service.
Janice D | Overall ExperienceOverall very good experience. Only con was that, from time to time, the bathroom was not available for customer use. I also did not receive a pro-rated refund for vacating my unit two weeks prior to the date my next payment was due, even though this is typically a standard practice.
lynn b | Overall ExperienceOverall very good experience. Only con was that, from time to time, the bathroom was not available for customer use. I also did not receive a pro-rated refund for vacating my unit two weeks prior to the date my next payment was due, even though this is typically a standard practice.
Lynn B | Overall ExperienceKeep it UP, just continue to get BETTER!
Richard T | Overall ExperienceStaff was very helpful, knowledgeable & friendly. All my concerns were met except an issue with a lock removal and it appeared as if someone tried to break into my unit. I am missing a couple items and hopefully I misplaced them myself. 😔. I placed the recommended lock on when I rented the unit. Was told later I needed to replace it with a 50.00 lock. This was impossible, I was out state. I was then told the lock on the unit was to heavy and made the metal crack and made the unit appear broken into. 🤭. All is well. Just wanted this noted. My appreciation to all.
Vernice S | Overall ExperienceI’m very pleased with Uhaul in Park Forest. They are fantastic people and friendly too! Especially the manager and Mary. Please keep them at this location.
YOLANDA T | First ImpressionsI had an excellent experience with the Store Manager as well as the Assistant Store Manager who’s always very helpful , and knows his job well . The Associate Ms. Mary is always in good spirit , and always willing to assist the customers.
Melicia D | Overall ExperienceOverall excellent customer service Store Manager Demetrius and also I believe the Assistant manager Ron has excellent customer service skills they went over and beyond. I will recommend this facility to my family and friends.
Melicia D | First ImpressionsVery pleased with the staff and the storage facility located at 2210 Western Avenue in Park Forest, Illinois. Liked the lighting and the cleanliness. No bad odors at all.
Sherlon S | Overall ExperienceAssigned a locker that had a lock on it already, and reassigned locker over the phone and currently wrong info in the system
TERRANCE R | First ImpressionsNone
NORMAN R | First ImpressionsThe staff is extremely rude and unprofessional.
Regina M | Overall ExperienceAll associates were nice and helpful
CARDAREL A | First ImpressionsThe first locker they gave me a key to, was already occupied. I ended up switching to a larger locker anyways, but the whole process took forever. Very slow and very disorganized. Staff was friendly but overall slow and not very competent.
Justine G | First ImpressionsWas charged 50 to remove a lock from storage
JESSIE S | Overall ExperienceNo problems or unfortunate events while storing my property there. Appreciate that my storage was indoors but easy to get to. The card to enter worked much better. Thank you.
ARLENE P | Overall ExperienceWonderful, Thank You
Gloria C | Overall ExperienceThere was a back gate that was open all the time so you really didn’t need to swipe in. Otherwise, it was a decent place
Allyessa Z | Overall ExperienceThey are always very nice and helpful!
MAYA H | Overall ExperienceVery poor customer service. Unprofessional service. I was treated as if I was disturbing them. Brandon was very rude and his co worker told him he was going to report him also. I have filed a complaint about the Park Forest Uhaul store.
HEATHER M | First ImpressionsThe storage unit I used had a very bad leak coming from two or three places. I lost some valuable items. If I should have to used another one of your storages it will not be a used up box truck. Also I had a problem getting thru the gate because of what ever reason my code will never work from the first day I arrived I always had to get one of the staff members to come out to open gate. Also for what you charge for rental it shouldn't be $50 dollars to cut a lock off especially when you don't allow them to cut lock off themselves. The only thing I can say is that you have a very friendly and helpful staff. You also was cool the few times I saw you. Thanks and have a nice day.
Roosevelt K | Overall ExperienceI found that everyone was helpful except for one person she was rude Nasty and unwilling to help.
Recisa D | Overall ExperienceYour Glenwood IL facility has some very rude service managers I've ever had to deal with.
Robert m | Overall ExperienceThe phone experie was horrendous. Park Forest and Glenwood were Totally UNprofessional. UNprepared. NOT Knowledgeable. NOT efficient. It was never disclosed to me that I had to pay a $100 deposit. My Granson waited at the Glenwood facility almost 30mins before he had to go “FIND” someone to assist him. The call center rep told me I could send a family member to check in as long as they had my email. Not the case, I couldn’t get in my storage unit. I made 5-6 calls for two days to finally resolve my rental. Waaay too stressful!!! Completely UNBELIEVABLY SCARY even. My time, energy, money, etc were totally disrespected. The computers didn’t even know what was happening. Rep didn’t know which facility was 24hrs. I could go on and on….. I’m appalled. SMH🤦🏽♀️
MICHELLE L | First ImpressionsGreat
charles a | First ImpressionsThe staff was wonderful. Thank you.
Donna B | Overall ExperienceThank you for your help.
Amy M | First ImpressionsThank you
Taquita L | Online Move InEmma excellent customer service
DEANNE B | Overall ExperienceGreat service.
Kenneth T | Overall ExperienceDid not have what I reserved. Then I was sold a unit which was the right size without climate control. Only positive was that I got my money back.
Michael V | Overall ExperienceGreat staff very friendly and professional
SCOTT D | First ImpressionsI had a great experience with the staff.
STEPHANIE B | Overall ExperienceNever go here
sharriona d | Overall ExperienceThe service that U-haul offers can be uncomparibly helpful, as well as valuable in situations where extra space is needed in short notice, and for self selected periods of time that fits Your personal needs.
ROY C | First ImpressionsShort staffed and assigned a unit that had locks on it. There was confusion with another unit and I had to wait an extended amount of time to be assisted. When I called on the phone I was put on hold and no one returned.
Adrienne R | First ImpressionsEmma was more than helpful
Ciara J | First ImpressionsThank you for all your help with my needs really appreciate you guys thank you
Darrine H | First ImpressionsThe office staff are very friendly and helpful.
WESLEY L | Overall ExperienceIt was nice to have a free month with my one way move, however compared to other facilities The unit is smaller, and higher priced.
SHARON C | Overall ExperienceI reserved a climate controlled storage unit & ended up with something different because it had been rented out before I arrived. There was little to no availability and your system doesn't match what is exactly available & what wasn't. I also did receive an access card, I was only given an option of a 6 digit code. The clerk when I arrived was there alone because a co-worker failed to show up so that delayed the process after an already long day. So due to the lack of storage space & professionalism, I will never refer this facility to anyone else.
Kevin J | First ImpressionsThe unit was difficult to find and the staff member initially told me I was at the wrong place. Of which I was not. Once the unit was actually located by myself, the door was broken and was unable to be opened. I walked back to the office, and the staff member told me that the unit next to it was empty to use that one. I walk back to the unit and that new unit was in fact not empty. I walk back to the office to have the staff member help with the door on the unit I was assigned and the staff member determined that the spring to the door was broken. They had no additional units and I had to sit in their parking lot calling different places in order to find storage, while having my moving truck there ready to be unloaded. Ultimately I booked with Extra Space storage whose unit was clearly in much condition and all doors worked properly.
Aftan B | Online Move InGreat service and helpful staff.
CHRISTIAN V | Overall ExperienceI would hope to see you next time I need one
JOE D | Overall ExperienceI had an awful experience! I traveled from out of state and needed to return a 15” truck and auto transporter, as well as to rent a storage unit. Things took a turn for the worse as I needed help/guidance to get my car off the transporter. I was told that they would not be able to help due to policy. I was informed that they could get someone over to help but I would need to pay that person $20-$30 dollars. I felt as if I was being scammed out of money. I immediately got on the phone with customer service to schedule another location for drop off. I also canceled my storage unit and requested a refund (which I’m still waiting on the reversal to be applied to my account). The reason for this is because I didn’t trust them, and I’ve never experienced this type of customer service from Uhaul. Uhaul has always been my go to for storage and moving needs. Please fix this issue!
Barbara C | First ImpressionsNeeds more convenient access for inside storage units
Katuana C | First ImpressionsGood place to go
DOUGLAS D | First ImpressionsGreat Customer Service from Manager Jason. He was very knowledgeable and Respectful. He took his time to get Me & My Husband Taken Care Of !…Awesome Service 😊👍🏾
Kenneth T | First ImpressionsJason is the best.
Tina W | Overall ExperienceThe manager and staff were very nice and extremely helpful
FONCHELLA R | First ImpressionsGood job
Lance R | First ImpressionsI was especially pleased with Damen, the manager of this location. He has been especially helpful, creative and kind, as we had to unexpectedly move a family member to a nursing home during Covid! Tough for everybody, but the help of Damen and crew made things a lot easier!! Thank you & Happy New Year!!
Cheryl J | First ImpressionsThe Park forest facility employees are very helpful and friendly, a big tob-up, for acting management for 27, and 28 Dec. She was very helpful.
WESLEY L | First ImpressionsThe staff was very professional, personal and efficient! The units and trucks are well maintained as well!
united w | Overall ExperienceI just couldn’t understand how I kept getting billed when I moved out before my free month was up. I’m hoping I can get some help with that
Teshinya W | Overall ExperienceAlot of my items were destroyed from MICE RUNNING AROUND ABD WHILE RETRIEVING MY STUFF THE WERE RUNNING ACROSS MY FOOT VERY UNSANITARY 0¹) blankets clothes my dresser set got destroyed ...but the staff Mr.Damion at park forest was very perfessional...
Vonna A | Overall ExperienceThe manager, Damen was extremely helpful and I appreciated his assistance. Thanks again, Cheryl Jeffries
CHERYL J | Overall ExperienceCustomer service was always helpful and courteous
LOU E | Overall ExperienceToo early to comment
KARON H | Online Move InI reserve my unit online using the website. I was giving unit 0717 but upon arrival that unit was already taken. The associate inside the facility was very helpful and she was able to assigned me a new storage unit that wasn’t assigned to no one else. She made the process very smooth and she was able to do it all while we loaded our items into the storage unit once we were finished loading up she came outside with the correct paperwork showing our new storage unit number. I am beyond happy with the service that she provided she was nice and helpful and she completed the task in a timely matter. See the reason why I waited this experience at excellent. The online process needs to be updated so another customer won’t be assigned a storage unit that’s already assigned to someone else God for bid if they came after hours wants to facility with clothes then they wouldn’t be able to load the items into the storage unit plus they would have wasted all their time loading a uhaul for no reason.
Toriano W | Online Move InThe young lady that help me was very pleasant, polite and knowledgeable. I have to add patience because I had no idea as to what I needed. She was so very helpful.
Vernice S | First ImpressionsGreat staff
DEMETRIUS T | Overall ExperienceYour employee Takeisha Stennis was truly amazing. She went over and beyond to help resolve an unfair charge I received from a rental over two years ago. It was a mistaken late charge and I couldn’t proceed forward with the rental until I paid it. She was compassionate and followed up to ensure it was resolved. I had a negative feeling about Uhaul and she turned that completely around. She is the reason Uhaul is keeping us as a customer. Great job!!
George H | Overall ExperienceI thank God they were very helpful and kind. The manager show so much concern about what you have and about your things in storage. Thank God for the Management at UHAUL. I was sick in the hospital I call the head Office to let them know I will be there later ok
sandra b | Overall ExperienceThe employee was very nice and helpful and we appreciate him
WESLEY L | First ImpressionsPoor and rude customer service every time I came or called. Mouse and giant bugs in storage.
Dominique H | Overall ExperienceOne of the young ladies that assisted me was pleasant, the other had an unpleasant attitude. I was given one unit, and a lock was already on it. The unit I have has glue mouse traps all over so I can’t use the space in the corners! Also I don’t want mice in my belongings! I’m going to find somewhere else because this is disturbing and is also prohibiting me from full use of the space. Unfortunately, I had no other choice in the moment because I couldn’t find another facility on such short notice. I would not recommend this site.
Colette K | First ImpressionsIt’s convenient, but that’s it. Great for truck rental and supplies . It’s very hard to reach staff by phone; units have rodent and insect infestation; must staff Is rude.
Pam O | Overall ExperienceClean, safe, friendly.
Andre S | Overall ExperienceI'm only able to access the unit during office hours. I thought the unit was 10X10 instead of 8X10X10.
KEVIN S | First ImpressionsExcellent service
elsa m | First ImpressionsAccess was not given looking for more hours of accessibility
ROSLYN J | First ImpressionsJada was amazing. She helped out in every way possible
Dominique W | First ImpressionsI Loved the customer service I received not just from the young lady that took the information but the staff in general was very helpful specifically Kayra please forgive me if i spelled her name wrong.
Tomeka J | First ImpressionsThe service rep was wonderful!!
esperanza m | First ImpressionsI picked up all my stuff and I lost everything.. there was mouse pop everywhere, they chews through bags and pictures. All my daughters childhood was destroyed. Then they had the nerve to want to charge me $80 for not taking or touching all that stuff. I was not going to risk my health for what that looked like covered in pop.
CORI M | Overall ExperienceTakiesha was a great help to me, she explained all options well. She also was very polite and well spoke!
AARIEL R | First ImpressionsThe folks at the facility were fine. My displeasure is with corporate. My debit card was compromised and thus my automatic payment was declined and before I knew what had happened I was already fined and my back up person was contacted. No one bothered to see what the issue was, and it was my first occurrence . I have a high credit rating and rarely miss a payment on anything. In fact had this not happened i was going to open up a second unit. I will be staying at the other facility instead. I've been with them for 30 years without any issues.
simon s | Overall ExperienceThank you all so much
beverly b | Overall ExperienceGreat experience over the last 5 1/2 years. Even though some of my things were ruined due to moisture in the unit. There was quite a bit of mice droppings as well. My interactions with staff were always pleasant and understanding. Kind regards, Nakia
NAKIA J | Overall ExperienceEveryone is so friendly and helpful. The facility is always clean. Keep up the great work.
stephaine b | Overall ExperienceThe Staff person that assisted was extremely helpful, friendly and nice. Its nice to get good customer service these days. Thank you!
Tanya C | First ImpressionsThere are dead mouse in the storages and the guy who helped us had given me a storage that already had a lock on it and I wasn’t able to move my things out of the uhaul truck
VINCENT L | First ImpressionsGood place
jasmin r | First ImpressionsThe employee who served us was very helpful and friendly. Very good experience!
Jonnie N | Overall ExperienceTAkeisha Stennis was exceptional. Her customer service skills were over and beyond. She did her job with ease and precision. She cared about my concern and my needs. She was truly awesome.
Teshinya W | First ImpressionsGreat service
Carmen B | First ImpressionsThe lock was not removed until 630pm and i order my storage with a contract at 10am. I lost my entire day and the office would no answer the phone. Unacceptable.
Christopher B | First ImpressionsGet your stuff together U-Haul. Bad truck with check engine light that popped on during a long trip between states. Didn’t get the truck I originally reserved an entire MONTH in advance. The storage unit I requested a month in advance wasn’t available either. There is a pandemic and THEY DIDNT CLEAN THE TRUCK AFTER THE PERSON BEFORE ME. The previous customer pulled up and they told me that this was my truck. Worst experience ever. Who cares about convenient hours. Who cares about a near facility if you can’t get my reservation right after an entire month. Never again U-Haul!!
Lacey B | First ImpressionsThanks alot for your superb services! Rated #1 in my book of storage providers across the world.
Nicole W | First ImpressionsI loved the new rental procedures put in place to protect the customer and your employees! Bravo U-Haul! Together we will beat this Covid-19 virus 😊👍🏼
STEPHANIE E | First ImpressionsI was happy with U- Haul staff however during the corona epidemic I could not enter the building without wearing a mask lights is completely understandable but when I got in the building nobody else had a mask on none of the staff had mask on so why not understanding what the situation is also outside the building people were parking everywhere walking everywhere and your staff outside the building there were tools all over the ground air hoses everywhere I've tripped massive x almost fell and nobody said or did anything about it and I know there's a lot of people in this world these days if they get hurt on your property they will sue you I would recommend U-Haul to a friend however when I clean my unit out there was rat feces everywhere I was told I have to sweep that out that's not what I was storing that's not my garbage I didn't bring them there I know I didn't and I even put repellent and stuff down before I move my stuff in so I'm not understanding what I'm supposed to do I have to clean everything but I put in there again everything and that's costing me money and time so I paid to store my stuff there and then when I get it to where I'm moving to I have to open everything outside shake it and then clean it and make sure I'm not bringing any mice or rats or bugs home thank you very much I appreciate U-Haul staff was very nice to me they talk to me with respect and manners and they were very nice thank you
David H | Overall ExperienceThe staff were helpful and pleasant. I thought the string paper delivery system was ingenious.
simon s | First ImpressionsThe lady who assisted was the best ever and very friendly she deserves a raise or promotion
Dushon L | First ImpressionsThey don’t prorate so I’ll recommend someone who does 1st
Antoinette G | Overall ExperienceVery well kept facility inside the store and in the storage area! Very knowledgeable and friendly employees.
Cynthia T | Overall ExperienceExcellent
Latoya L | Overall ExperienceHad rat feces all over my items and in my stuff when removing items rat and mice feces everywhere I hope I dont bring them to my home. Manager was very rude give us 24 hrs to get out. No thanks
Debbie H | Overall ExperienceNo grace period on late payments.
tiffany a | Overall ExperienceExcellent experience!!! Thanks
Wanda P | Overall ExperienceThe manager Mr. Benjamin and staff was very helpful and friendly would recommend more business to them thanks again.
Elbert H | Overall ExperienceI had no problems when moving into my storage unit. The customer service was very good.
Christina A | First ImpressionsEmployees are great but I found mouse dropping’s in my unit.
breonna c | Overall Experiencethe storge was all good.
Carl B | Overall Experiencemanager was cool, a younger black guy & Hispanic girl were cool. I feltovercharged n unit was not clean. Eat poop all over my stuff & I even have a picture of a dead rat Customer service sucks
Daveeshea B | Overall ExperienceI rented a storage unit for 10 months from October of last year til now, I moved out of my storage on Saturday August 17, 2019 while removing my belonging I found all of my furniture had mold on them.
Angela N | Overall ExperienceGreat customer service and help.
AIRIELLE F | Overall ExperienceDidn’t have any problems
Stephen L | Overall ExperienceI have numerous complaints regarding customer service timeliness adequate staff ratio for work demands and the climate control unit froze in the frigid temps there was no heat.
MARCIA T | Overall ExperienceMy experience with U haul of Parkforest was phenomenal. I will highly recommend this facility.
Rosetta W | Overall ExperienceTerrible
Breonna C | Overall ExperienceNo one said you had rats and my mattress got messed up
LINDA H | Overall ExperiencePoor service
Pam H | Overall ExperienceWe reserved a storage unit and upon going to unload learned that the unit was occupied. This happened another time and the manager never came back to apologize nor compensate for his error
Pam H | First ImpressionsGreat staff
Simon C | First ImpressionsThey were so helpful. I had understated the storage unit needed. The agent quickly resolved my situation by offering me an additional unit right next to the 2 I already reserved . Excellent service
Rosetta W | First ImpressionsNot happy that u-haul went up on my rent before the month of Sept. Talked to two people about this, no one ever contacted me with a reason.
SARAH Q | Overall ExperienceToo many rodents in storage unit.
KENNETH T | Overall ExperienceNo comments at this time.
Wanda P | First ImpressionsI didnt like the fact I had to rush to unload my storage because you didnt offer an option to keep it for only 2 more days, it was pay the full month or take my stuff. Not nice
Terri a | Overall ExperienceCalled this place twice for the pickup reservation. When I came here they didn’t have my trailer available. Told me to wait ended up waited for 3.5 hours and no solution. Keep helping other cust
Patrick N | Overall ExperienceIt is very inconvenient being issued only one gate key card accessing the protected area. This increases the chance of loss. Unfair to the customer. Should be fully staffed on the Saturdays.
Harold P | Overall ExperienceVery Helpful!
Shawn B | Overall ExperienceThe staff were kind and courteous. No concerns or issues with the facility. I’d definitely use it uhaul again.
Jennifer b | Overall ExperienceThe customer service was great
cedric a | Overall ExperienceRats Mold Bed bugs I never come back there i lost al my appliances
estefania m | Overall ExperienceNo comments
Robin s | Overall ExperienceThis was my first experience with UHAUL storage. The unit I rented apparently became INFESTED with mice as there were mice droppings high and low throughout the entire unit. I was really disgusting
PATRICIA M | Overall ExperienceI just want to thank U-Haul for everything i was pleased with their services. Thank you Mrs. Sharon Conner
Sharon C | Overall ExperienceTHE SERVICE AT THIS LOCATION WAS ABSOLUTELY AMAZING
Lori W | Overall Experiencedidn’t had a storage space that I reserved double booked it had to keep my furniture in a truck with me over 24 hours before I found another facility .
Ronald B | Overall ExperienceThanks Uhaul!
jaydine h | Overall ExperienceEverything was great up until the time when I came to get my items out of the locker. Didnt have the # for my locker. I called while I was in the storage area. Woman said I had to come into facility.
Byron M | Overall Experiencestorage unit had junk and debris from previous person who used the storage unit. Prices for storage unit was way to high and you should be able to use a lock of your choosing, not uhauls.
Michael M | Overall ExperienceI hate to throw away 80% of my belonging due to a rodent infestation they have there. WORST EXPERIENCE EVER!
Quinneshia A | Overall Experience