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NICHOLAS SCustomer Reviews for U-Haul Moving & Storage of Park Hill
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure the air conditioning works.
JEFFREY BEverything was very easy and thanks to the woman who helped me, she is a great person.
RENE R | Overall ExperienceUhaul was great. What was NOT great was the U-Haul website that linked me to movers that bailed on us an hour before picking up the trailer. There needs to be accountability if U-Haul associated movers bail…like a cancellation fee. Thankfully we found someone to help but that was stressful!
Marie SBen and his staff are the best!
JOHN M | Overall ExperienceMy trailor was ready for pickup when I arrived. The location had plenty of staff to assist.
GARY GThis is the second time we have brought the trailer back, and it has not been checked in. This time, 3 women were talking and carrying on when we brought the trailer back, and told us they would get it checked in. The next day, we got a text that the trailer had not been returned. If you're going to charge customers for not returning equipment, maybe check on when and how it was actually returned. Poor service.
Rachel AMade reservation to pick up in Ft. Collins. One day prior I was told I would need to drive to Denver. Not very convenient considering I had loaders lined up.
George LNo recuerdo el nombre de la mujer, pero fue muy amable y comprensiva para explicar todo mis inquietudes, gracias.
RENE R | First ImpressionsStaff was enthusiastic friendly and professional. Thank you
HARRY KEveryone on team was great
CARIN B | First ImpressionsRThe truck apparently had a problem with its transmission, not shifting up , resulting in excessive fuel consumption. Also, the computer system was not working at the time I picked up the truck, so I had no documented rates or authorized possession of the vehicle. When I did receive the final receipt, twenty-four hours following return of the truck, the mileage rate was .10 higher than any I had previously seen on the U-Haul website, and the rate varied on the website when looking at different U-Haul locations. Although I do not feel the rate was "out-of-bounds", it's better to know everything up front.
Joseph LVery friendly and helpful staff!
JASON BI still have yet to be credited back $170 for having a bad experience with the setup of the tow dolly…
SAMUEL JI am rating this as such because of the recent usage of UHaul services and products by known far-right domestic US terrorist organizations. This company needs to crack down on unauthorized use of their equipment and sue responsible parties. The facility and staff I had were excellent, but had I seen this information prior I would've used a different service, and will be from now on until UHaul takes action.
Ethan T | First ImpressionsDo what is promised.
ALANA WThe facilities are clean and well maintained and the staff is helpful and polite. Unfortunately, it wasn't made clear that the area is not great and there were a number of questionable characters that seem to be allowed to hang around on the steps and parking lot. Our unit was accessed through the back of the building - it was just my college aged daughter and I. We did not feel safe. There were a lot of people who appeared to be on drugs coming in and out of the building and we were fearful while unloading our vehicle and packing her dorm items into a unit for the summer. The facility needs security or measures to prevent people from loitering.
Chelsea R | First ImpressionsNice work. Easy going
Ilene SDog feces in trailer. Clean equipment before issuing to paying customers
MICHAEL RToo expensive
Leonel E | Overall ExperienceEasy drop off. She just said the stuck roller door does that some times.
Sue CVery helpful
WAYNE BNothing you can do to improve. Rick has always been helpful only to go. The extra mile equipment is always there and ready. Friendly and kind gentleman have used him for the last 11 years for all of my U-Haul needs
PABLO FTHANK YOU UHAUL
sanya P | First ImpressionsExcelente servicio amables gracias por su ayuda
GERARDO V | First ImpressionsGreat service and answered all our question and was very knowledgeable. Great staff will recommend
erica g | First ImpressionsRent motorcycle trailers from this location all the time. Effortless and hassle free. Great job!!!!
STANFORD MNice Job, U HAUL... seriously, all contacts were legit super helpful ...🙂
HAROLD M | First ImpressionsYou guys are kicking ass. I have rented a lot of trucks and trailers from you guys recently and everything is ran so well and efficient. A+ GUYS!!!
PAUL RThis location is my favorite/go-to store! Staff provides excellent customer service, and I would highly recommend this location to anyone.
PATRICK OWe have rented from this location several times and always a excellent experience
Corella TVery accessible very clean and a good personnel Ben has a fine situation there
RONNIE M | Overall ExperienceFue rapido y las personas que me atendieron son muy amables
luis a | First ImpressionsTruck was dirt inside and out, sticky substance on inside of windshield. Windows and outside of cab filthy.
ZACHARY ZDrop off was very easy and quick.
SHAWN SVery smooth pick up and drop off. All of the staff was very friendly. Will always use this location :)
DONALD JContract said there was 3/4 tank of gas. When I was given the truck, it had 5/8 tank. Reported it to the person that gave me the truck. He took picture of gauge and said it would be corrected. After returning truck with more fuel than was in it, I was charged for 4 gallons of fuel. Luckily I had pics of gauge at pick up. Always take pics, don’t trust them. They say they will refund my credit card. But of course it’ll take most of a week to do so. Why can’t they rent them full of gas and require it to be full on return. Take the guess work out.
PHILIP SI was given a hard time by one staff member , I tried to keep explaining the situation of coming in to ask when my vehicle was due for return and that another static member told me it was 7pm the following day so I had already been charged. I returned the next day and was told it was due at 5:30pm like I had expected before and why I asked the previous day. She charged me another day and demanded the vehicle back so I was charged another additional day without being able to use the vehicle. The manager was also hostile
PATRICK GSimple check-in process and friendly staff.
CALEB GThey were so friendly when my son passed away last summer in 2024 they were so friendly at that they didn't even charge me late charges or nothing cuz I had so many debts last year and death last year so many people passed away and they were always there to support me and everything so I appreciate them and I will recommend them and I would use them again if I had to they were really good people to me and I thank them very much I told them that in person also
ANASTASIA R | Overall ExperienceGreat, easy experience and great customer service. I picked up the moving van with less than a quarter tank of gas so I put my own money into it, and the owner credited me for that amount. I really appreciate it and will recommend this place to others!
KATHERINE KRented a trailer and the floor was filthy and the unit smelled of petrol. We cleaned it as best we could but ultimately returned the trailer and just got a moving truck (at 5x the cost). I was a little surprised that no one tried to make that right but my hunch is that UHaul frowns on this.
JOHN TKeep up the good work! Thanks for everything!!
JONATHAN JThere was no lock in the unit so I could not put my items in & I was unaware that split level meant that there was no elevator & that I would have to use stairs though there was not many.
Denise W | Overall ExperienceEasy drop off.
Lanette OI got a call and they said my uhaul was stolen and made it seem like I stole it!! Turns out the location in Denver I picked up from gave me the wrong vehicle. Do better! Had me stressed out like I did something wrong. Very unprofessional, hope y’all can make this right.
KEYAN THelpful staff. Fast and easy service.
MARIA TTried to say I over extended contract and charge me extra when. I put gas in car
CHASE PVery helpful n very curtious people all around. Thank you all very very much n God bless
michael s | First Impressionsmuy amables
jose h | First ImpressionsThank you.
ANDREA C | Overall ExperienceI absolutely love how the store owner/ manager is so easy going and friendly he's an awesome person
ANGELICA G | First ImpressionsThe staff was very helpful and friendly and answered every question I had. Thank you!
Leon R | Online Move InVery helpful staff! Thank you
MILLETETSEGA BReally easy location to access and the staff was helpful! The truck had a check engine light on when I picked it up. It did work fine.
Adam Vquick and efficient
Christy HVery helpful and knowledgeable staff.
LONG NNothing actually. Absolutely the best place to rent anything! Awesome friendly staff and everyone puts you first!!! Lots of rentals and a great location. It’s where I’ll only go for rental’s! Thank you guys, you make moving a thousand times better!
TODD CThank you all for your prompt service even though I went to the wrong facility. You all took good care of me.
Joi S | First ImpressionsThe girls at the front desk have no customer service skills whatsoever. GM is great though! I was a regular, I don't know if I will go back. Just a note. Van that I was given had no gas and the check engine light was on.
EDDIE VI always rent my moving trucks/vans from this location because the people working there are always so nice and helpful and go above and beyond! But this last time I went the truck we rented the brakes didn't sound great when stopped and we didn't notice until we were on the road already at a light and it was concerning. It got the job done for the few hours we needed it but that would be the only thing is the maintenance of the vehicles was a bit concerning. Other than that, we love going to this location!
REANA MThey were top notch
REUBEN SVery efficient and very pleasant.
KATHERINE MCheck wiring add rental supply's.
Marc CEmployees were friendly and efficient. I was there for like 10 minutes upon pick up and return. Looks like they have plenty of equipment for all needs. A well centralized location for Denver.
Dennis Cvery professional!
RONNIE M | First ImpressionsI was referred to this location today after I went to the 3400 N. Colorado Blvd location where I had a reservation, only to find out that the system at that location (a gas station) was down. The attendant didn't know what to do. He called the main UHaul number and got a voice mail message. Luckily, I had been given the UHaul scheduling number by a rep several days earlier when I had been trying unsuccessfully to finalize a correct reservation. (The whole rental process was horrible! Inconsistent information, many texts and e-mails with conflicting information, staff telling me info that was incorrect, spelling errors in my name, double reservations, etc.! ) When I called the scheduling number (that the 3400 N. Colorado Boulevard staff didn't have), I was finally referred to the 4800 Colorado Boulevard facility - an actual UHaul rental location), staff and service were excellent. However, when I was charged, several additional taxes were added on that the reps I'd spoken to on the phone several times the previous week never mentioned and, in fact, told me there were no additional charges other than those they quoted me, which turned out to be about $20 less than I was charged. I doubt I will ever use UHaul again. Your on line systems are terrible!
CAROL MProvide Benjamin Holen and staff a Christmas Bonus for job well done. Satisfied customer with years of U-Haul patronage
ROBERT EVery friendly, good service
JUAN HBen the manger and all his staff is very customer service friendly, extremely helpful and knowledgeable. They will go above and beyond to help. They know life will life you so they overstand why people come to them for storage needs. I just want to say thank you. My family will always use U-Haul. 40th Colo blvd.
Michelle M | First ImpressionsThey got the job done quickly and went above and beyond the whole time to make sure that I was taken care of. Thank you!!!!!!
Maya PThe girl who checked me out wasn't rude just could tell she could care less about her job and put in little effort. She also gave me the wrong vehicle. I didn't want the more expensive uhaul. I had 1 item to move. The girl with braids didn't go over vehicle damages or maintenance at all just handed me the key. Their vehicles are poorly maintained.
DYRELL WThe only thing that I didn’t like was that they did not prorate the storage the 3 weeks that I didn’t need any more. But other than that I would work with them again.
CATHY V | Overall ExperienceThe customer service at the pick up location was excellent!!
EMILIE BBen and his staff are great and keep the place very nice,as I have been renting there for 2 years now.
JOHN MHeaven sent angels!
Janelle G | Overall ExperienceOutstanding service provided by Benjamin Holen and staff.
ROB E | First ImpressionsThis is my favorite location!!! Love it. Very professional Thanks once again
FRANCOIS SWish there was a elevator but walking the stairs is great e exercise!
Tina C | First ImpressionsThe U-Haul I rented had absolutely shot starter, so every time I turned it off it died. The roadside assistance guy was great, but it's irresponsible to rent out U-Hauls with such poorly maintained parts. I luckily broke down at a busy gas station while still in Colorado, but I was driving to Wyoming, which is cold and rural and often doesn't have phone service.
ASHLEY QNo lock to move In
Thomas R | Online Move InGreat place keep it up
MICHAEL M | First ImpressionsFriendly and helpful very easy to accomplish
MATTHEW C | First ImpressionsThis experience was the very best, Ben went above our expectations in so many ways. We dealt with U-Haul in Butte, Montana and the acting gal manager was rude every time we had to deal with her. Ben was amazing and so accommodating! Thank you Ben!
cathy w | First ImpressionsManagement and staff were very professional and helpful throughout my 2+ years of storing my tools and household goods with them.
Terry M | Overall ExperienceStaff was very friendly and helpful pleasant experience would recommend to others
THERESA G | Overall ExperienceThe staff was very helpful and nice
CHARLES W | First ImpressionsBen is amazing. Runs a good business. His girls however( the staff when he's not there) are a little rough around the edges. Needing more people skills. I have mobility issues. The girl I dealt with first when I asked for a unit in climate control with no stairs gave me a unit in back with a ladder. It was so difficult for me next payday switched. Prior to the switch two of the girls locked me out of my unit for a week saying I wasn't allowed to lounge in my unit. I hadn't even been in there 5 minutes had walked to the store and just returned to gather a project I was working on when they rode up on their scooters and said I had to leave and they were restricting my access. Couple hours later I try to return my project to find another lock on my unit. When I went to the office to request entry was told 30 min 2 times a day was all I was allowed and they would be right with me. I waited 30 min. Had another place I had to be so I left. My medical condition left me I'll a couple days when I returned for access was accused of trying to cut the locks.
JENNIFER D | First ImpressionsPleasant experience very helpful
THERESA G | First ImpressionsMy only reason for not recommending is the constant prescence of unhoused folks who make the place their hangout. Clearly not all of them are dangerous, but I often felt worried about going there alone or leaving my vehicle in the back lot. Not a problem when the office is open, but after hours is a bit worrisome. Sorry, you clearly do a great job of maintaining the property. Wish it were different.
Deb D | Overall ExperienceI signed up online in hopes that everything would be done online and I was aware from what I read that the lock would be placed inside the unit. I couldn’t even access my code to get inside the building unless I went into the office. It was easy after I did that. But it needs to be clear about the process so we all know where to go when we get there. The lady that helped me was very nice and helpful. I rate her a 10 stars for all her help and support.
Jenny M | Online Move InThe prices are way too high, that is why we ended our contract, we found a 10x10 downtown with another company for less than $85 per month.
Tay A | Overall ExperienceThe staff was very helpful
Eric D | Overall ExperienceVery cool staff
Tyrone D | First ImpressionsThey got my name wrong on the keypad check in. Back sliding glass door is open always you can access building without checking in or out
bobby h | First ImpressionsThanks for the girl that helping me before move my stuff in because she is so helpful, thanks so much
INERSON R | First ImpressionsIt was extremely hard not having access to an elevator..no one wants to climb stairs to store an entire house
Grace R | Overall ExperienceBen is incredible .. thank you so much.
MADISON M | First ImpressionsI have had the best experience there with every team member! This is my second time coming to this facility due to high professionalism and very helpful to all the girls who work there. Ben, has made both my moves extremely easy and providing excellent movers. BEST CUSTOMER SERVICE U-HAUL IN DENVER! Thank you,
LouAnn T | First ImpressionsCould not have had a smoother move-in experience! 10/10
Kyle H | First ImpressionsMy only complaint is something that's beyond the capability of anyone at the facility to fix, but u feel like this should be said: There is no lighting within the ground floor storage units, which makes finding what I'm looking for within the unit very difficult. I would like to see future facilities have lighting within units that do not have an open top, even if it's just a cheap little motion-sensor light. I've been storing my belongings at this location for two years now and I could not be happier with the service I've recieved. The entire team, from the janitors to the managers, deserve a raise for how they take care of their customers and your business.
Kyle H | Overall ExperienceWould been more convenient to have more dollys available for use..
SHILO L | Online Move InThe only good thing was the call saying someone using drugs in a unit I didn’t get but my if and. Info was used
Kristin L | Online Move InThey need a new computer system. It took a very long time to process my order. Two computers stopped working and they also tried a phone. One computer finally worked. Not at all a seamless process. The facility is great however. Storage was extremely clean.
Shawn R | First ImpressionsBen is doing great work over there. He's awesome and very helpful. I did have one issue though, last night I was trying to scan in at 230am( I pay an extra $10 Because i need 24 hr access, I have to change into work clothes and get my bag sorted) and it kept saying access denied see manager but obviously I couldn't. So I wasn't able to have fresh clothes for work today because of this:( other than that awesome work
Anthony B | First ImpressionsWhen I moved into the location the area around the facility was frequented by unhoused people. It wasn’t the best feeling but when I moved out a year later. The area was less inhabited and I had less interactions outside the facility that were concerning. Ben was awesome upon moving out and he ensured my pods were outside in a convenient location and everything went very smoothly!
Madelynn M | Overall ExperienceSecond attempt to leave your precious review, which you continue to blow up my phone about and I’d appreciate if you’d stop sending me request for reviews after this. I booked a reservation online with a human being the night before I reserved a 10 x 15 x 8 storage unit with climate control for $189. I gave my credit card info and was told I had a l reservation. When I got to the storage unit yesterday after packing for four hours and loading up the truck, I was told they did not have the unit that I reserved with my credit card. They had equivalent space into units that were directly facing each other on the second floor. That’s not what I reserved and what I was looking for I ended up having to get one unit on the first floor and one unit on the second floor and ended up costing me now $225 a month instead of the 189 a month I was reserved at and locked in as far as I understood so to give you a review , my experience was far from great, more like frustrating, aggravating, disappointing, and seriously a bait and switch, just cost me 35 more dollars than I had budgeted, but hey long as I get to pay it who cares huh? so we’re off to a great start OK and I clearing my review now. Can you stop texting me that be great
Mark F | First ImpressionsAwesome staff! Thank you so much for being so knowledgeable, efficient, and nice. The trailer worked great. Everything was perfect!
Virginia M | Overall ExperienceAwesome crew and great facility!
Norman W | Overall ExperienceI have always chosen U-haul for storage & truck rentals it always clean & climate control, free of mouse. Having access at anytime. Let me just say customer service is soooo amazing they are always friendly ...yes l will always use U-haul in the near coming future. Thank You All 💖
Dorothy M | Overall ExperienceAs expected! Quality employees as well! A+
Jake M | Overall ExperienceSad seeing all the homeless population surrounding the entire building but the disgust is how demeaning, rude and racially belittling the staff is here. They talk to you disrespectfully and like you’re not a consumer spending your hard earned money. I will never do business with this location nor recommend anyone to the park hill location. Respect is given and received but you won’t get any here. Perhaps customer service training could help.
Maquaja C | Overall ExperienceThe only thing that I would improve / add is adding 24 hr access to the menu for an option at check out or something.
Brianna T | Online Move InLocation was terrible, lots of vagrant hanging around drinking and setting with their grocery baskets next storage facilities
Mark B | Overall ExperienceThe people were amazing. Honestly would recommend anyone.
Robert M | Overall ExperienceI find it stupid that you don’t use a full month but you pay for it and get no money returned from it
anthony p | Overall ExperienceBenjamin H., Cindy, Claudia, Evelyn, Olivia, Yarely, Jose, and the rest of the front end and cleaning crew members are all very kind, courteous, and helpful! They definitely try to upkeep the facility to the best of their ability. Regardless of the challenging environment. The only thing I would say might need some improvement is the building’s mechanical, ventilation, and plumbing systems. (Specifically the front sliding door, and back restroom are very frequently under maintenance likely due to some not so good previous customers.) However, given the age of that building’s foundation it would be more difficult to complete major repairs than in a newer building. The one very crucial improvement is Max’s security system for the building. For the most part the security system works well for secured access or alerting of intrusion. However, in case of a potential emergency the call button may not work.
Julian C | Overall ExperienceGreat Manager that is very helpful.
Harry R | Overall ExperienceI am a bit concerned about the security that only renters would have access to building. Also, proper carts be available for renters. Mattress carts are not suitable for all our item's . Ben explained situation so am trusting him.
JOE M | First ImpressionsStaff on Sunday June 9 was very helpful
ALAN O | First ImpressionsEven though the area around the facility is sketchy, I was never worried about the safety of my property while in storage for 2 years. I would definitely go back if I needed storage again. Thank you
Margaret S | Overall ExperienceLocation isn't ideal but the facility itself was well maintained and always looked after. The building was always at a comfortable temperature so your stuff was never too hot or too cold. Was very well lit so you could see everything when going to your storage unit. People were always friendly even with the general public that hangs around that area. They all in all seemed very good and worth the monthly price to keep it going for over the year my stuff was there
Michael J | Overall ExperienceAmazing location. Safe and secure. Great value and options. Highly recommend.
Douglas S | Overall ExperienceVery quick and courteous customer service. The General Manager assisted us himself and gave us wonderful options for storage. We appreciated the courtesy carts and unloading the U-Haul storage went quick. Highly recommend this location for moving and storage services!
Jolene H | First ImpressionsI received a free lock and the first-month rental fee was waived because I rented a UHaul trailer for my move. Everyone was very nice, polite, and helpful.
Norman W | First ImpressionsThe facility is clean and well maintainted. Corridors are wide enough for maneuvering and moving. The restrooms were dirty and one was clogged.
JUAN C | First ImpressionsGreat staff at this location, very impressed by their professionalism and kindness.
Joseph C | First ImpressionsIf I ever need storage again I am coming back to 48th and Colorado
Babara K | Overall ExperienceN/a
Andrew S | First ImpressionsThank you for the use of the unit, really apt that in the 2 years that I rented with you my rent always stayed the same an for that I'm grateful..an I will be back if need space again..thanks again ..B😁
Bernadette C | Overall ExperienceNo elevator made it difficult. We were already exhausted from loading the truck, then we realized there was no elevator to reach the second floor.
Grace R | Online Move InAwesome Denver Absolutely 💯 👌 😎
Bradley M | First ImpressionsI need more space for less money.
Steven C | Overall ExperienceThe staff here is awesome! Very helpful and will get you taken care of quickly! Only draw back is due to the area, there are a lot of homeless people hanging around waiting for you to go in. I'm not sure there is much uhaul can do about it. The building is secured but people will be people.
Rebecca A | Overall ExperienceThere is a gentleman who I believe manages this location who is so extremely kind and helpful. He went out of his way to provide assistance more than once. He is wonderful!!!!
Alexandra L | Overall ExperienceThank you, See you again soon.
David T | Overall ExperienceLied to in online listing (says first floor implying no stairs).
MACKENZIE B | Overall ExperienceInaccurate website information, and a tedious experience. I canceled same day.
MACKENZIE B | First ImpressionsMy boyfriend originally told me about this place. I was very very happy with the building itself and how clean it is inside! The whole process of getting into the building and locating my unit was easy and stress free. I was more than happy with everything so thank you all for all you do. 🙏🏼
Krystal M | Online Move InWonderful staff!
Maxwell C | Overall ExperienceThe manager of this location does a fantastic job motivating his staff and keeping the place in working order. I have been storing here for over a year and have no complaints.
JASON B | First ImpressionsNo hassle and quick and easy to reserve a unit.
Christopher P | First ImpressionsThe facility was great! The only complaint I had was there were a lot of drug use and people wondering around the site. Which did not make me feel safe at all times.
Donna A | Overall ExperienceGreat service and great staff. I really like this U-Haul location because of it's convenience and great customer service.
Jamaal D | First ImpressionsThe employee that helped us with our reservation for a storage was super friendly she has amazing customers service she walked us through everything and explained in detail everything we needed to know.! Wish i got her name but id definitely rent again with the same girl.!! Thank you.!
Noemy P | First ImpressionsEveryone was excellent. Best ever.
PATRICK C | Overall ExperienceThe staff was ABSOLUTELY 100% amazing. It’s so incredibly stressful to move and moving cross-country was even worse and they were unbelievably understanding, kind, and accommodating.
Landra R | First ImpressionsStaff and managers took/stole and they’re thieves
deloras j | First ImpressionsThe girls that attended me yesterday were very kind. They tried their best to get me in the system. I like the facility it's very clean. Public Storage on S Federal Blvd is filthy and dirty. The manager is rude. I like U-Haul better. Thank you for your service.
Sissy M | First ImpressionsStaff has always been professional & friendly, in person or on the phone! Great staff! 👏
ajuanya w | First ImpressionsI been moved out my storage and I was charged to pay my storage and not get money back
Tawasa B | Overall ExperienceThe 1st woman on Thursday 10/5/23 was very scary and aggressive she told me she would not rent a storage unit to me for asking a question ! She had horrible customer service! I did get it rented with Someone nice! Customer service is one that services the customer not the other way around!
LEANDRA T | First ImpressionsI have stored all of my belongings with uhaul twice at 2 different locations and have never had any issues or concerns!! They are the only ones I'd ever use!!
Chevelle B | Overall ExperienceBen and his team are wonderful and very easy to work with
Colby R | First ImpressionsBen and his team were very helpful and friendly, I highly recommend this location.
Colby R | First ImpressionsI am new to Denver, and this facility was recommended as the closest one to me by the U-Haul representative. I wasn't expecting it to be in an industrial area. The facility itself was well kept. The employees at the desk were very friendly. However, I was a little disconcerted when I went back to my assigned locker and there was a rodent trap box in the locker. I've never had an issue with rodents in a storage locker, but this made me think twice about it.
Robin P | First ImpressionsIt wasn’t explained to me how to use my door code AND wasn’t aware that I also needed to use a other box to “check in “ so when I arrived the first time to load my unit . I wasn’t able to get in the doors . Fortunately there happened to be a homeless person walking around inside and she let me in . But as a result of this im now having to pay extra days for a truck rental because I wasn’t able to access my unit as planned the first night that I had time to do all my moving. It’s just sucks
JACOB E | Online Move InIt was an almost perfect storage facility! Price was great, employees were awesome. Only weird thing was that twice someone pushed lots of little trash items under my door into my unit. Chip bags and cigarette butts and such, not the storage unit’s fault but check those cameras every now and then and catch those weirdos :) thanks so much!
Chat P | Overall ExperienceUnhoused people occupying rear of property lighting fires
Matthew D | Online Move InWish the app would show my unit. It keeps showing that I am not renting a unit and I know I am
Carrie B | Online Move InBen was great!
JEFFREYALAN C | First ImpressionsInside it was very warm.
Kareen D | Overall ExperienceBen and Staff were ALWAYS AMAZING. So helpful and kind. They always went above and beyond!
Rachel R | Overall ExperienceSo far, so good?
David O | Online Move InEveryone was so helpful and friendly. Moving is no fun, but the entire staff at the U-Haul, located on Colorado Blvd. in Park Hill, made it a lot less intimidating a task…big thanks to the awesome staff! I will be back and highly recommend this location! -CJW-
Corey W | First ImpressionsGreat deal for 110$ for a 10 by 10
Steven B | First ImpressionsThank you guy for man always exceptional service. Thank you Ben for always going above and beyond
ALFREDO P | Overall ExperienceThe agent that was working with us was very friendly and nice to us.
brian r | First ImpressionsThe woman who helped me was knowledgeable and friendly.
Kareen D | First ImpressionsThe storage center was understaffed for a weekend at the end of the month. Two individuals were not able to help all individuals in person and that were calling in. They were stretched thin and taking the brunt of all customer anger/frustration. Upon entering the facility it was clean and open. No trollies were available. I walked up to my unit and there was a man sleeping in the hallway of my storage hallway. This individual seemed to be functioning out of this space. Not the most comfortable experience as a female.
Madelynn M | Online Move InThanks uhaul. I appreciate all you've done for me
Antonio R | First ImpressionsThey had me in and out! They also assisted me to my storage facility and gave me the instructions and I was able to get my stuff in with no problem
Samantha E | First ImpressionsThe staff was very respectful, helpful, and friendly.
MARTA Z | First ImpressionsI ordered a 5x10 but it was to small n they had a 10 x15 that was perfect
ARTHUR C | First ImpressionsReserved a certain size storage unit at $104 a month. Showed up to find out that they didn’t have the unit they reserved for me. They didn’t honor the reserved price and made me pay $60 more a month for the one they gave me. Also very disappointed in the area. I had no idea that there would be homeless walking around the U-Haul while we were unloading our valuables. One homeless man even cat called my girlfriend while we were unloading. Staff was nice. Just wish they could have honored the original price
Conner H | First ImpressionsOverall great experience
Vanessa M | Overall ExperienceKinda pricey wish they would have had some special like some places do like first month $1 then following price regular charge
Janet e | First ImpressionsEveryone was Professional
ROBERT S | First ImpressionsI made a reservation for a street access climate controlled unit. None were available when I checked in. I RESERVED a unit with Street access when I made my reservation. I checked in on the day I stated I would. I held up my part of the contract, yet you did not. I think your leadership team should watch the episode of Seinfeld when he rents the car. It is exactly the experience I had. You can take a reservation, but you cannot hold a reservation, which is THE most important part of the reservation. My experience with u-haul has always been terrible. After I check out of this unit, I will never use your company again.
Scott S | First ImpressionsStaff was very professional and helpful. After signing the contract, I looked at the unit and realized I needed a larger one. The staff changed it no problem, easy breezy. Very clean, friendly staff, great experience.
Brian M | First ImpressionsGet the dead mice out of the traps it stinks
Garbriel F | Overall ExperienceThe staff was very helpful and I don’t remember her name but she went above and beyond to help me move heavy stuff into my storage unit I didn’t realize my unit was up stairs and I was alone with my baby and she helped me take them in
Gladis P | Online Move InThe staff here at this location is personally the best I have ever experienced at this site. Your two team staff members that helped me were special team members and gave me a fantastic experience. Friendly staff is my top priority in choosing a facility, and interacting business. No one wants to encounter nasty people that puts one in a bad mood, for we don't want to take a bad mood home with us. The experience of the customer is everything I feel, and this new staff you have is just the beginning of this particular locations needs. Thanks for the survey. Keep the survey going and Uhaul will be it's best. It should be a top Uhaul site because the location could not possibly be better, if not.... it's the staff. That is a promise. Keep your survey going. Great staff members this time around.
AUDREY M | First ImpressionsTruck wasn’t ready at pick up and I had mobile pick up
Brittney J | Online Move InI felt like both u haul locations intentionally gave me a difficult time with my move..
angelique b | First ImpressionsCustomer service was fantastic; efficient and friendly. I would absolutely recommend this location based on the ease of renting a unit, return of equipment, and cleanliness of the facility.
Clista T | First ImpressionsBen who I believe is the manager, was so helpful with a last minute stress that we had not been notified about. He was able to help with the rental truck and we were in our way in no time! I wish every uhaul had their own version of Ben! Thank you so much!
April P | Overall ExperienceMisrepresented listing online. Can't get a cal ack from anyone at the store. Have to call customer service and jump through hoops despite reaching out directly to Benjamin and having Customer Service leave several messages to call me back.
Chris S | Online Move InThe woman that checked me in was extremely helpful
Darius W | First ImpressionsIf I 'd my way they'd be 24 hr. accessable. Truly not bad though. Just not exactly as I wish for.
Vanessa H | First ImpressionsVery clean and secure. Great prices!
joe s | First ImpressionsI asked the staff several times if autopay was setup including the day I started. I was charged a late fee, my account was considered delinquent and a foreign lock was placed on my unit after being told auto pay was setup. Poor customer service on top of being told there was nothing they would do.
MAXIMILIAN S | Overall ExperienceI really like this you hope it's the best storage that I've used in a long time
lechelle h | Overall ExperienceYour staff at the rental facility need a client satisfaction course or training because their customer service is terrible. Very bland, very unfriendly and I would definitely not recommend this facility. Even though equipment was in decent condition. A representative is the face of your business and I I felt very unappreciated And unwelcomed.
arturo e | First ImpressionsThe ladies who keep the place clean are very helpful the rest of the staff seem to be bothered when questions were asked..
John T | Overall ExperienceThank you! 😊
PATRICIA V | Overall ExperienceThe front counter person was very friendly and courteous. A++ customer service.
ATHENA T | First ImpressionsOverall a great experience; only detriment is a large population of homeless/transient in the area, and frequently using the bathrooms.
Erin C | Overall ExperienceOnly problème was getting through the access doors. Some of the time the code would not work.
OZELL M | First ImpressionsVery friendly storage unit was free First month no money except $8.00 insurance great deal
Kimberly G | First ImpressionsGood people
Rashad J | First ImpressionsThere was a dirty headboard still in the unit when we moved in and when we brought it to the attention of the building people they just said they would not charge us to take it out but they are still charging full price. My trust in what they do to clean up is shaken and if we were going to be here long term, I would have requested a different unit. Very disappointed with how they handled how they did not clean the unit.
Lisa S | Online Move InOne glaring issue was the damaged Hasp on the door of the unit. The self tapping over sized screws of a shotty repair were a nuisance when attempting to close the unit and required tightened each visit.
angela s | Overall ExperienceMultiple reasons 1- was charged late fees several times and they kept saying that I didn't have a credit card on file then it was no email address and the 3rd time was I didn't give them authorization 2- 2 different times I was their the big door is to be locked at 7 but was locked way earlier. The first time was 6:40 pm and on that evening I called uhaul about it because there was 2 guys in there 60's unloading a huge sectional sofa and the woman locked the big door 20 minutes early The night that I moved all my stuff out they locked the big door ten minutes early 3- the evening I was getting my stuff out I told one of the workers that was working their that I was moving out and she said that she would check it the next day to make sure that I had it clean and if it was she would remove me from the unit. I never heard anything so I thought everything was good till I get a call saying that I owed money. So i told the woman that I had moved out almost a month ago and that I had tools someone that was working their that evening and it was all put that I moved out in February when it was the beginning of January 4- prices are way too high
James W | Overall ExperienceStill using it ,can't really rate it wisely.
Kristi L | Online Move InToo expensive. Basically a $100/mo for a 10’ x 5’ unit. I should have looked around for a better deal. I want to know that I’m paying for a secure spot for my stuff and not be paying for an unnecessarily secure, spotless, and well lit area. I feel like the monthly payment was helping to pay for the new building and not just a 10 x 5 unit. Too pricey.
Marc L | Overall ExperienceWas so pleasantly surprised how kind and helpful off the staff was especially the manager Benjamin! By far the best Uhaul I’ve been too and would recommend them to everyone. Thanks so much for being so helpful.
Connor M | First ImpressionsThe storage facility, locker size, location are all good value for the money. Manager was helpful when we rented the storage space, however it appears the facility is understaffed and overworked, unfriendly, and basically rude to customers.
Thomas o | Overall ExperiencePoor or even nonexistent customer service
Joshua M | Overall ExperienceThe check-in experience was terrible. Apparently the "manager" left the site for 2 hours and nobody else had the keys to open a new storage unit so I had to wait there for 2 hours until she got back to unlock it. Also, the "manager" and all the employees were high on drugs. One of the worst customer service experiences I've ever had.
Bradley S | First ImpressionsEmployee were very nice
robert p | First ImpressionsAs soon as I arrive , I was greeted by Benjamin . He was very friendly, understanding, professional and nice . He provided me the information and storage unit I was looking for . Great pricing and location . This location Is well maintained, clean and easy to navigate around . I highly recommend this location . Thank you so much !!!
DAVID P | First ImpressionsThe workers were all getting high.
Dylan H | Overall ExperienceThank u
Lushaun B | First ImpressionsVery professional and friendly. Security was great good man you have working their. Thanks to all of them good team
PATRICK C | First ImpressionsAll the staff is very friendly they made me feel welcome and I know my stuff is safe and I see they have security on site
Vernni S | First ImpressionsGreat staff that was very helpful
Kenneth c | Overall ExperienceThank you Ben and staff
Francisco S | Overall ExperienceThe place it’s very clean I was really impress by how clean it looked I will definitely come back to this storage if they have better deals
JUAN J | Overall ExperienceBen and staff are fantastic people
DEBBIE K | Overall ExperienceStaff are rude, storage unit was broken into, I wasn't notified, fresh paint was on the locker and lock and my keys were stolen with a new key replaced and then returned. Items were stolen from my unit.
SILVIJA Z | Overall ExperienceI can’t remember the girls name that was the manager at the time that went in but she was extremely helpful and accommodating. I also want to give a huge compliment to Rick as I showed up late on a Friday night tired and he helped me move all my boxes into my storage facility. They both made my night.
Alicia L | First ImpressionsExcelente servicio. Muy agradecida 🙏❤️
Ivon A | Overall ExperienceI was very satisfied with your customer service and your facility thank you so much.
ROSE D | Overall ExperienceThis facility is run very professionally from the front desk to the security personnel and the cleaning & maintenance staff. This is a very large facility that handles truck & trailer rentals and various sizes of storage space. It is very well run and I would use this location again and recommend it to others.
James H | Overall ExperienceIt’s dirty there and a bunch of homeless people around there and in the back where the storages are. The employees are rude and NO CUSTOMER SERVICE skills whatsoever. The manager doesn’t do anything about it either when a problem is brought to his attention. They never answer their phones and you can never talk to someone who actually works at that location. Never again will I rent from this location. This place needs help and training.
Jessica S | Overall ExperienceConvenient location, full service (storage, trailer & truck rental), multiple sizes of storage units available, moving supplies available, access anytime.
James H | First ImpressionsStaff was helpful and service was great. Safe and secure storage facility.
CORY G | Overall ExperienceOnline reservation system screwed up and put me in a bind. Ben corrected the issue by finding an alternative space and making me whole for the inconvenience
CAREY H | First ImpressionsThe staff was always informative and helpful.
Naomi P | Overall ExperienceThe personal was always Courteous, friendly, & helpful. The storage unit areas were always bright, clean, & well maintained. Yes, I would suggest this storage unit location to anyone that is looking for a place to store things.
Missi B | Overall ExperienceBen is always great!
SHARON W | First ImpressionsThanks for listening to us.
peggy s | First ImpressionsMy only issue is I wasnt made aware that my unit consisted of me walking up stairs extremely inconvenient for me as I have a very bad knee
jennifer m | First ImpressionsBen and all the staff were great! Very clean, well kept, and organized.
Sara t | Overall ExperienceClean, safe and secure storage. Can't ask for more.
Stacey P | Overall ExperienceI have no prior experience so I cant really compare and rate. The unit we were given was dirty inside. It had not been swept.
boris m | First ImpressionsThank you 💓 haul
KIP M | First ImpressionsGreat facility
Michele G | Overall ExperienceThe skinny lady at the counter was so kind, really helpful, unfortunately I don't know her name..
Pedro R | First ImpressionsShe was excellent
Jacki J | First ImpressionsI was extremely impressed with the staff and maintenance of this facility. It was by far the most seamless experience I’ve had with Uhaul. Everyone was actively helpful and knowledgeable. 6 stars.
DEREK M | First ImpressionsHomeless people would always be hanging out there and the staff kept cutting my door access card off and was very rude and inconsiderate!
Sheba M | Overall ExperienceThe staff was not helpful, couldn’t care less about helping us, and sat in their phone texting the whole time. She didn’t clearly explain how to get inside the building for inside storage. It took us forever to find the entrance and even longer to get inside the building. Just bad customer service all around. She was rude from the moment I entered the building.
Abigail P | First ImpressionsThe check in experience was excellent. The Front Desk was very knowledgeable and helpful. Even the Security Guard was great assisting me in the proper card use, to gain entry at the rear dock entrance!
Howard M | First ImpressionsI always rent storage units from Uhaul since l been living in Colorado...their units are always clean and what l love about the units they are Climate control I wouldn't rent with anyone else ...But Uhaul 😁💖💖
Dorothy M | First ImpressionsThis facility had some of the worst customer service I have ever experienced. They would not honor my existing reservation that included a free month with truck, and provided no tangible information about their “policy” that did not match up with the rental agreement I had already signed online. My online reservation had already assigned me a unit and I had completed the online move in process, but they insisted that I would have to create another reservation through them where I would be charged instead of receiving a free month. I will be cancelling the existing reservation altogether because after such a poor experience I do not trust this facility to safely store my belongings. Based on the terrible reviews online for this location, I don’t understand how U haul is allowing them to still be operating. Terrible service and has now dampened my perception of the entire company.
Aleiya E | Online Move InEveryone was very helpful
Lesley C | First ImpressionsThe prices are not the same at all locations their higher out east then what they are out south of Denver
Debbie G | First ImpressionsI was charged for insurance I didn't request there wasn't a facility The man on the phone was nice
Patrecia R | First ImpressionsI received the customer service from all staff thank you will use you again excellent service
LINDA W | Overall ExperienceGood job guys
Nathaniel G | First ImpressionsThe woman at check in was very friendly and helpful!
Jared M | First ImpressionsI would love to say I had an amazing experience staff are super nice and welcoming!!!! Storage unit was clean before move in and overall a great price and great experience!!!
Abigail L | Overall ExperienceThe process of getting the key after hours was a little complicated with the website. Didn’t receive in my truck or in my unit the furniture pads and dolly I had requested
Megan A | Online Move InA few comments just for feedback purposes: 1. Need trash cans in the rental building. I realize some people will throw stuff away that should not go in there, but need a place to throw away regular trash. 2. The alarms are annoying and too loud for people who are following the process. Either education people better or find a better way to alert staff. Even try to isolate the alarm to an area so not even one in the whole building hears it. I mean what are we going to do? The building is too large for us to even know where the issue is. 3. While the units felt secure, there were a number of times people just loitering around made the environment feel unsafe. Maybe consider a security guard. 4. Staff was very helpful both in getting the unit when the u-box was defected and also signing out. Overall a good experience but things can be done to both improve the experience using the units and securing the environment.
Robert W | Overall ExperienceUhaul STAFF at Park Hill Storage are the BEST! Thank you, will recommend and return.
Courtney V | Overall ExperienceI rented storage at this site for 6 years and found it to be very well-run with very helpful, accessible staff. If I ever need such storage again in the area I would definitely return to this one as a customer.
TYLER N | Overall ExperienceGood
Damien H | Overall ExperienceVery professional and courtesy and explain everything to me so I could understand Thank You.
Asha G | First ImpressionsBen and his crew are top notch! The facility was always clean and well lit. The climate control was always consistent. If any supporting facility, such as bathrooms or moving doors, needed attention, they were either on it right away or within 24 hours. Thanks for a great stay! When I need U-Haul rental services again in the future, I’ll be right back here!
Dale T | Overall ExperienceThe unit was clean except for a food container from a restaurant. Other than that the customer service was amazing, the staff was knowledgeable, and the rental was great.
DaNea F | First ImpressionsThe team there was excellent, nice friendly and helpful
Joann M | First ImpressionsRent was significantly increased without any warning. Causing my move out.
Cristin P | Overall ExperienceI had to call 911 because my property was essentially stolen by a staff member on a power trip. If you look at the cameras you can see her screaming and aggressively gesticulating before slapping a lock on the unit which has all of my work clothes and various other things I actually need. I
RYAN H | First ImpressionsHad to wait for paperwork as computer wasn't working correctly.
Monica R | Overall ExperienceI have asked for a final receipt for my storage unit 2034, which was finished on Nov 19, but still have yet to receive this. I was also over charged a total of $69 for my Uhaul truck, which has still not been finalized despite multiple emails to the General Manager. I am not sure what else I can do, but this feels very unprofessional.
Dave C | Overall ExperienceThere should be a maintained trash can in the back by the sliding doors. People just throw stuff on the ground instead. Not a good look.
Heather F | Overall ExperienceThe alarm keeps going off too frequently. I use my access card but possibly others don’t or it is way too sensitive so when you use your storage the alarm is almost constantly going off and it is so loud and piercing. Maybe something to look into.
Paul J | First ImpressionsI received good customer service at your location
LINDA W | First ImpressionsStaffs are very courteous and helpful .
Byung K | Overall ExperienceThank you!
Linda H | First ImpressionsI didn't moved to the unit because it was too small and the woman who tried to moved me in lie saying that she didn't have a bigger unit!
Bertha W | Overall ExperienceYour staff is very rude, and unhelpful. I am very recent in this city, and I would like to think that accommodation would be a good idea for someone who is willing to pay for the access to your facility, as I am getting the situation in hand. I am hoping that I will not have to go to another facility for my storage needs. If you are recent to a new place, you may not have a permanent address. But, your people are not very sympathetic. You may want to consider this. I
dwayne g | First ImpressionsThe staff was AWESOME!! EVERYONE at the facility was refreshingly casual, but got it done! The staff was definitely 5 star! Very helpful and just solid employees. However, the design of the facility is a bit inconvenient while trying to lug things up stairs. Understandable when considering squeezing of square footage. Still sucked to try and lug things up stairs.
Greg P | Online Move InThis was the worst most unprofessional situation i have ever experienced. i was treated worse than poor as well as my father. Honestly if i could rate this with negative stars i would. I have called and filed complaints and still nothing has been corrected or even addressed.
GLISSEN C | Overall ExperienceReally good service
CARLOS M | First ImpressionsI really appreciated the help the worker provided me, five stars for her excellent help..
Ruthie R | Overall ExperienceOverall good service.
geneva R | Overall ExperienceGreat people and very nice
Refugia R | Online Move InThank you all, for your commitment to, awesomeness! Storing my furniture, clothes and whatnots, with you, we're awesome! However, as much as I enjoyed the visit, I choose not to live with you, any more, lol. I've been blessed with my own place ,now after three years! I'm enjoying my new home so much. If ever, I choose to store anything again, you will be the first to know! Thank you so very much, for the time spent storing with you, all, U-Haul!
Nellie C | Overall ExperienceSpecial thanks to Whitney for being so nice when handling my move-out!
Emily R | Overall ExperienceGood facility but no elevators for second level storage I didn't have a first level storage I had a second level storage and lifting the heavy stuff up the stairs was a bit of an issue there were no dollies available also could not find a bathroom in there store was neat and clean staff was there to help one questions were asked. Need more storage amenities in there the day I went Saturday was a pretty busy day and it was hard to get the flatbeds to move your stuff off the truck small wait a lot of sharing. Other than that good storage location easy to find I feel it's fairly new I don't remember that being there and affordable. I did have issues with the u-haul app when trying to check the truck in the app kept closing it wouldn't allow me to check the truck in or upload my pictures.
geneva R | First ImpressionsExtremely helpful staff. General Manager Ben H. and his team are easy to work with. Bravo!
David D | Overall ExperienceStaff very friendly and helpful. Manager Ben when approve and beyond to help us! Will always use this location from now on
Cameron A | Overall ExperienceYour employees don’t wear mask and are not accommodating at all
Madison R | Overall ExperienceGreat solution! Everyone was friendly and professional! Thank you!
Patricia J | First ImpressionsVery helpful, flexible and courteous.
Natalie P | First ImpressionsGreat experience!!! The front staff was amazing at getting me accommodations.
Karla N | Overall ExperienceThe GM is awesome and very accommodating.
VANESSA O | Overall ExperienceThe size of the units is really small compared to what they tell you will fit - a 5x10x10 is supposed to fit a 1200 sqft home - NO WAY! Use caution when choosing your unit. Other than that, all went smoothly for the most part.
Stacey P | First ImpressionsStaff was super helpful. Craigles and Benjamin and another young woman helped a ton.
Bryan R | Overall ExperienceThey were still taking money out of my account after I have been gone for two months I called to let them know about that . The employee hung up in my face then 8 minutes later she proceeded to be just another month's rent out of my account again after I told her I didn't owe her for the last two payments they just took. I kept calling trying to get a hold of a manager they wouldn't would not put a manager on the phone. I finally got ahold of . someone at corporate and said they sent the message to the manager who never called I actually got in my car and go over there myself to get ahold of he says he's put the money back on my card but so far haven't showed up I'll give it a few more days and then contact the lawyer I will never recommend or ever use you all again and I usede you all 3my whole life renting trucks I Won't Go Back
laura S | Overall ExperienceWish there was more exterior access
scott h | Overall ExperienceI was given a run around that day at other uhaul locations close by, but katie? I think was her name. She really excelled at her duties from the paperwork to taking charge and helping me with the trailer. Stellar team you have, and the place was so clean and he area with ac was nice and comfortable.
JAIME O | First ImpressionsThis place is extremely, extremely well run. The only issue I had were some very sketchy individuals hanging around the storage facility entrance. However, I know the staff is doing what they can to deal with them. I saw the staff kicking people out and issuing threats to call the police, etc.
Jonathan M | Overall ExperienceI LOVE the U-Haul Park Hill location and it’s staff!!! As moving is stressful, Benjamin and his team makes sure you have everything you need to make your move easier. I will always refer U-Haul as a preferred choice
Kendrall S | Overall ExperienceEveryone was so helpful!
Joya H | First ImpressionsThe individual who serviced my contracts at the location was very professional and absolutely stunning. She was friendly and courteous. I would also like to thank the quick response and professionalism of the manager who helped my daughter and me get to the storage unit after hours.
PHILIP W | First ImpressionsThe card system was a bit more complicated to use after hours and wasn't informed that the loading dock doors would be non operational. Was informed that the lock was a zip lock only to find out that it wasn't. Luckily I was able to get ahold of the employee to correct this in time before they closed. I would suggest to have security on the premises as during move-in, there were alot of shady people around. (I.e. a guy was in a truck driving in circles in the parking lot/loading dock and yelling at himself). Alarms would randomly go off as well??
Mary A | First ImpressionsGreat staff.
VANESSA O | First ImpressionsI could go on and on and it’s all based on customer service and special info by Whitney! I’ve been in the customer service industry for decades . This location is very lucky to her by their side. I haven’t even used the truck or storage yet so I’ll get back to you with an online review again-probably with very positive comments. Thank you!
K a | First ImpressionsDidn't end up with an exterior entrance unit, but the provided carts make bringing stuff in convenient enough.
scott h | First ImpressionsExcellent service at every point of contact. Thank you!
Brian D | First ImpressionsAbsolutely incredible staff. Super friendly and very helpful for the weary traveler. I was exhausted and couldn't go up stairs so they said no problem and just got me a new space just like that ground level and close to the unloading area. Very great full.
karl k | First ImpressionsThe staff was so helpful! I def recommend this place.
Barierane A | First ImpressionsBad customer service
Kevin R | First ImpressionsI like the cleanliness, security, nice staff, carts, and the included lock.
Brandyn C | First ImpressionsCindy was an excellent customer service rep. She was super helpful and kind. She made sure I walked away with what was best for me. I had reserved a 20’ truck, but since there wasn’t one in stock, she upgraded me to a 26’ truck at no extra cost and even threw on a dolly. I appreciated that, and for that reason, I would absolutely recommend this location.
BLAYNE B | Overall ExperienceGreat staff
Julius V | First ImpressionsBenjamin was extremely helpful and kind. He hooked me up with the best offers and made sure I was well taken care of. Excellent service.
BLAYNE B | First ImpressionsA better explanation or signage for what causes the alarms to go off would be great. Even when I checked in properly, walking down the aisle of my unit set off the alarm. Added to my anxiety and ultimately my decision to move out.
Julia J | Overall ExperienceAs before; U-HAUL magnificent staff provided the best customer experience and help make my move efficient and stress free. Shoutout to Ben, General Manager of the U-Haul Moving & Storage of Park Hill for his tremendous help
Kendrall S | First ImpressionsIt was almost impossible to get anyone to end my storage and cancelled the unit the same day that I turned in the trailer that I rented. I called and cancelled the unit 2 weeks before it was due.
Frank c | Overall ExperienceI was moving all of my personal belongings into a storage unit. The original storage unit that I ordered online was shown to me when I arrived to look at it. It was an "example space" the rep told me. Then, a few minutes later a different representative came and took me to my actual space... which was WAY, WAY, WAY smaller than the size that they had showed me before. I asked why is this space much smaller? The rep said "Oh! You weren't looking at the arrows on the floor!" Nobody told me about any arrows on the floor in the example space I did not have very much time, because I was moving the very next day, and I had limited money... As my children and I would be homeless for the next three months, so of course I could not "ask for a larger space, for more money". The result?? I had to throw out 1/3 of my furniture that I had been collecting furniture for 30 years. I had to throw out my bigger furniture in order to fit into you guys as much smaller space. I did not have time to sell my furniture, instead. You guys did the old "Bait and Switch" on me. I'm going to make sure that the better Business bureau is contacted regarding this. I also lost all of my furniture, because apparently U-Haul doesn't care that and we were in the midst of a pandemic, and me and many other people lost every job they had. There were priceless items in that storage space my children's baby items, hundreds of books that I collected over the years, and I'm 49 years old I had journals back from the time I was 17 years old that were thrown out. I was glad that U-Haul kept my items as long as you guys did. My financial situation is slowly turning around, but right now, I can't afford to pay anything except my rent, which is exorbitant. Also, you U-Haul must hire better customer service people. The few I spoke with made it clear that I was not going to get anywhere with them, so I stopped answering when I did not recognize a phone number.
Vera J | Overall ExperienceSuper easy and convenient experience. I made a big move and had too many work supplies to store in a much smaller apartment than previously had. The facility was extremely well maintained, but most importantly, the process was a breeze from start to finish.
Andrew G | First ImpressionsI ordered online but when my husband went to move stuff in he decided it was too small. So they let him get a bigger one. But he forgot to ask for climate control and had to go back the next day to change again. No hassles, no extra fees, they let him change and I really appreciate that.
Kathryn D | First ImpressionsEasy quick friendly service.
CONSUELA B | First ImpressionsThe staff was incredibly friendly and helpful!
Emma C | First ImpressionsOverall a great experience and friendly staff
Seth F | Online Move InThe access code that was emailed to me did not work. However, I used a swipe card that I had from another unit I had at the building and it let me in. But then when I unlocked my new storage room, the alarm went off. It was annoying but I was glad the alarm didn’t continue for more than a minute or so.
JENNINGS M | Online Move InThere is a sign and listed on your website that says elevators are available for use. This location has "split level" with no elevator. I was moving heavy, large items into storage like a washer and dryer and these items need an elevator to get up to the storage unit I initially rented. I had to change my rental and get charged MORE MONEY to get access to a SMALLER unit in the ground level. This is very upsetting and if I knew there was no elevator I'd have chosen another company or facility location all together. I feel taken advantage of and lied to.
Zach K | Online Move InHad gotten a medium room but needed more space so I asked to upgrade. Guy at the counter was so nice and helpful and made it a smooth transition
JOSUE H | Online Move InAthena was very helpful. She demonstrated a genuine Interest and made us feel very valued. She answered all of our questions, in a timely manner, and took her time to see if there were any other future needs. Athena is a great example of what an excellent customer experience should always look like!
Michael J | Overall ExperienceSo far so good. Would be better with elevators.
James C | First ImpressionsThe female has taken care of us well before . but there was a quiet unassuming blk gentleman who outshined them all
STEPHEN K | First ImpressionsMimi was super polite and made my experience exceptional.
Renae H | First ImpressionsVery helpful and understanding
Laura G | First ImpressionsService and employees were great. It just sucked cuz I was told by customer service when I booked it that the price is the same no matter how long you rent a truck for, but then was told by another agent that I’d be charged for another day since I had it over 24 hours. I get it, but I was not informed about that and the info I was given by the first rep resulted in me feeling more relaxed enough to keep it out longer. So that was really frustrating, but not the fault of any employees at this location, it was the agent on the phone who made this experience not “excellent” but I didn’t want that to reflect on the staff here cuz they were amazing and super helpful/friendly/knowledgeable.
Talitha M | First ImpressionsThe staff were great and made moving feel easier :)
Kiohona B | First ImpressionsI couldn’t get into my the uhaul place with my access code and there isn’t any help at all !!! I’ve been calling for 2 days and no answer.
Alexandra F | Online Move InThe workers we very professional and easy to speak with and showed us around th
Dildred C | First ImpressionsStaff are professional and friendly. They go out of their way to be helpful.
JOHN S | First ImpressionsStaff was very helpful and friendly!
DWAUN D | First ImpressionsEveryone was very helpful was able to answer all questions. Will recommend storage to anyone needing it. Thank you, so far very good!
GLENDA W | First ImpressionsExcellent thoughtful staff! Compassionate and problem solvers as well as very professional.
Nina F | Overall ExperienceThe new management and staff has greatly improved my experience at this location.
Jason M | Overall ExperienceIt could not have been a better experience. I believe the woman helping me was Katie? She was delightful. So kind and helpful. Answered all my questions. Showed me to my unit. Communicated clearly and professionally. And the space itself was so clean and welcoming. I could not be happier!
JESSICA W | First ImpressionsLoved everything, convenient, easy, fast and no contact. Only thing I disliked was that there is no elevator and my storage unit is on second floor. So had to carry generators up the stairs.
Cindy E | Online Move InThank you
Tina R | First ImpressionsKatie was SOOOOO helpful and had amazing customer service well worth noting!!!
alicia s | First ImpressionsVery impressed with the Customer service & Experience I had with U-Haul at park hill. Special thanks to Benjamin and another employee (I forget her name), but they were both very helpful!
Kendrall S | First ImpressionsEveryone working was super helpful and friendly.
Carrie D | First ImpressionsEnrique at U-Haul Moving & Storage Of Park Hill was a tremendous help. Many thanks.
Russell M | Online Move InThere were several frustrating issues with my experience. I am glad I decided to run over a car full of our items and get the storage unit a week earlier than we are moving because it would have been awful if I had our family (that is helping us move next weekend) sitting around waiting through the mess that was getting our storage unit. They had trouble finding our reservation which wasn't a big deal but a little time consuming. Then when I went to the loading dock and unloaded I found out the unit they gave me had a lock on it. So, I had to reload my items into my car so I wouldn't leave my items unattended and then go to the office to get them to unlock it. There was another person there also waiting for them to unlock his unit as well. Why rent units that are locked? It all seemed super disorganized and like they were understaffed. Then when we opened my unit the alarm went off because they set me up with a pin but didn't tell me that I can only use one of the pin pads by the loading dock door so it wasn't working. After loading all of my stuff into the unit I went back to the office to sort out the pin issue and there was no one there so I stood around for about 10 minutes. I finally found the manager and he helped me. The whole process of dropping off my car load of stuff and getting our unit should have taken 30 minutes but it all took about 1.5+ hours. The staff was nice enough but they are a mess and need more staff. I would not recommend this storage facility.
Kathlyn S | First ImpressionsThe initial staff was horrible. Flooding ruined property which was not replaced or paid for due to scam insurance. Proper removal of funds not done, And end of storage, found that funds removed after closure of account. Only good comment was cleaning crew was great and always friendly. Horrible place for management!
Janie F | Overall ExperienceExcellent customer service very helpful and exained everything very thoroughly
Matthew G | First ImpressionsThe one month of free storage is a great perk, and the reason why I'm storing my stuff with U-hual.
Otto N | First ImpressionsThe staff working when I initially rented my storage space were friendly, however they appeared VERY under-trained as it took 45 minutes of them repeatedly entering the same information into the system and then giving me a storage unit that I didn't request (bigger and climate-controlled).
Nicole M | Overall ExperienceI have been using Uhaul on Uninta & Colfax quit frequently This Yr. I got a,email for storage that came in the nick of time. Elisabeth at the Park Hill store, Represented Uhaul as as a very unprofessional business. If not For the,General Manager "Mr.Benjamin Holen" we would have been in a terrible situation. I Give him⭐⭐⭐⭐⭐. He fixed us getting our stuff in Storage. I spent over three hours,back and forth with Elisabeth. Not to mention She was no where to be found for at least ten minutes or so to fulfill her reservation that was made. She choose to Assist everything from from phone payments, digging in her nose with her finger directly in my face to wanting to Assist another customer behind me before finishing her contract obligations with me after accepting my money. She is a Insult to Customer Service as well as Hospitality Management. I'm not sure If I will deal with Uhaul anymore if She represents the Company and I would have no choice but to deal with her. She doesn't deserve one star let alone a job with Uhaul
Carol C | First ImpressionsVery impressed and was willing to be flexible with my request
Nick M | First ImpressionsBeen nothing but problems. Felicia needs to be fired and Jessica. Nobody will ask if youre doing okay nor will they approach you with a nice hello. Also they make people take the uhaul trailers off.
Lane W | Overall ExperienceEven though he was alone on a Saturday super busy He still give me a good attitude very helpful
Ana A | First ImpressionsB
Tyree W | Overall ExperienceThe clerk who waited on me was very nice ice and took time to explain everything though she was just minutes away from being off work. Greatly appreciate her doing so. Plus, very easy on the eyes.
Mark G | First ImpressionsThank You UHaul!
Kathryn O | Overall Experiencegreat storage place
Daniel S | First ImpressionsWonderful customer service
Alyssa H | First ImpressionsVery well kept n friendly staff. I thank you for your service n helping us with our needs. If we need another storage again we will sure see you guys. Thank you
jennie c | Overall ExperienceThank you uhaul. Thank you to every employee that assisted me today.
Kathryn O | First Impressions45 min in line. Security system went off for 10 min, no one came. Insecure. Unit was not open for me, despite PAYING for 24 hour access. Had to take truck full home. Unit flooded. TERRIBLE EXPERIENCE.
Grace H | Overall ExperienceQuincy was very helpful and pilite
Karen C | Overall ExperiencePersonnel in Spokane were excellent. However manager in Denver,Tyrone, is anything but pleasant and customer friendly, So, I found a young man at night to clarify my uhaul insurance. Tyrone-no help!
Janie F | First ImpressionsPlease call me (720) 474-5694 cell ask for cisco
Francsico S | First ImpressionsThe customer service was not good at all, the employees were not properly trained, and i am due a refund and when I go to pick it up I keep getting an excuse as to why I haven't received it yet.
HOPE B | Overall ExperienceSuper clean with super friendly staff
Stann N | Overall ExperienceJordan (I think?) was most helpful. I had a last minute size change on the unit and he was most accommodating. Johnny helped unhook the trailer and receive it. He was very friendly and effervescent.
Brea H | First ImpressionsA customer who is repeatedly trying to have their bill corrected and paid but keeps getting billed is ridiculous!!!
Nailah A | Overall ExperienceStaff was always helpful and 'positive.' Keep them !
Edward L | Overall ExperienceAmazing! These guys really took care of us from the second we stepped out of the truck. Big shout outs to Ione and Tyree who went out of their way to make everything go smoothly for us.
Christopher W | First ImpressionsVery good check-in by Jared. He was accommodating, clear about rental arrangements, the facility, security, access, etc. The locker area seems new! It appears there are no lights in units (not good).
Edward L | First ImpressionsSuper helpful staff! Every step of the way, UHaul worked with me to make my move easy!
martine b | First ImpressionsThe People were very nice and help i would use this location again.
HOPE B | First ImpressionsThe staff rocks!!!
Kevin T | First ImpressionsVery convent
Bob K | Overall ExperienceFacility is super clean, smells great. Staff is friendly and helpful. Feel very comfortable leaving my stuff at this location.
Stann N | First ImpressionsThe gentleman names bill was outstanding. Helped me in every way I needed real bad and made things easier for me. God bless him. He is a employee that you would never wanted to let go and pay wel
tonya e | First ImpressionsNa
david p | First ImpressionsPeople are great. Facility clean. Layout of storage units suck. My units were at least 100 yards from the loading dock. Most of movers pay was for wheeling stuff from unit to dock.
Don J | Overall ExperienceDid a very good job setting everything up for me and making sure things went smoothly for me which felt good... The only reason for four and not five stars is the price...I'm from Michigan and cheaper
martin c | First ImpressionsMy situation was complicated. They helped me work it out. I was very satisfied.
Mary M | First ImpressionsVery helpful.
charles r | First ImpressionsThank you
Perla M | Overall ExperienceProbably will never use a uhaul service again.
Ashton J | Overall ExperienceI asked U-Haul for a drive-up unit with a roll-up door. Instead they sent me to a place that has neither. But Tyree at Park Hill worked very hard to make the best of the situation. Kudos to Tyree!
Don J | First ImpressionsWould recommend this facility for the people alone only complaint was the size of the storage unit had to get two units to store all my stuff
Tom S | First ImpressionsExcellent staff.
Courtney M | First ImpressionsYour emergency roadside support service needs to improved.
Isabella D | Overall ExperienceAll the employees were very friendly and helpful and went above and beyond for us. We are very appreciative for all of their assistance!!
Richard C | Overall ExperienceI am waiting for a refund from the rent I paid in November, 2018. Please advise of when this might happen. Then I will be able to give a final rating. Thank you.
KATHLEEN M | Overall ExperienceNice staff, great facility.
JONATHAN G | ReservationEverything very good.
JOHN M | Overall ExperienceFast shipping thank you!
Yu N | Overall ExperienceWait for service was too long
michael t | Overall ExperienceThe facility was is nice, both bathrooms have been out of order for over a month. Micheal is very unpleasant. The GM George made up for it.
Joshua W | Overall ExperienceGreat experience!
Julie M | Overall Experiencevery helpful
Nicholas L | Overall ExperienceGreat experience with truck rental and storage rental.
Jubal V | Overall ExperienceGood work uhaul.
Peter G | Overall ExperienceVery accommodating. The manager was able to locate and place the Ubox before 24 hour notice which we appreciate
BARB M | Overall ExperiencePark hill was great. Honest, helpful, friendly and easy to work with. Getting uhaul answering service when park hill staff was unavailable was not. These representatives were not helpful at all.
Thomas S | Overall ExperienceVery nice and the storage area is a A+ on clearness.
Helen R | ReservationOverall the service was great for my truck and storage unit rental. They were very flexible, professional and friendly.
Jubal V | ReservationEveryone here was helpful, curteous and respectful. Drop off and pick up was excellent.
James P | Overall ExperienceEveryone was always helpful. Staff was excellent.
Mary L | Overall ExperienceI did not use this facility. I do not live in CO and have not visited there in over a year. I don't know how you got my email.
ELIZABETH R | ReservationI have moved a lot recently and the staff at this location has been the most helpful and friendly by far!
Gabrielle G | Overall ExperienceEasy move in, easy move out.
Sabrina C | Overall ExperienceDoors were broken so they wouldn’t lock after hours or broken doors locked me out and I could not access my unit. The manager was nice but the rest of the staff was short and lacked customer service.
Gustave M | Overall ExperienceGreat Uhaul facility all staff were excellent from the moment i walked in to the moment i was scheduled to move out.Excellent!
manuel s | Overall ExperienceOverall a great experience
Belinda N | Overall ExperienceStaff provided great service & facility kept very clean with easy secure accessibility
Muriel H | Overall ExperienceGeneral manager was great.He accepted my trailer return and saved me a bunch of time from having to drive further out for my return.great uhaul location.
manuel s | ReservationAwesome staff!
DANIEL V | Overall ExperienceGreat customer service! Clean facility, easy secure access.
Muriel H | ReservationReps are very good and helpful but need more reps as long wait time
Bob K | Overall ExperienceThe line is always long for customer service
MARIA H | Overall ExperienceReally great place to have storage or rent a truck / trailer (right off of I-70). Staff are SUPER friendly and helpful even when it's extremely busy. I have recommended this place to lots of people!
Catherine W | Overall ExperienceBoth drop off & pick up of my U-Box was painless. I think I lucked out, timing wise, as I was helped before a rush of people showed up. The front desk could use some more man power! Overall an A
PJ D | Overall ExperienceU-Box delivery staff was very accommodating and pleasant. Thank you.
Christopher B | Overall ExperienceMr Billy? he is friendly and helpful
OI K | Overall ExperienceGets busy in the office and in the road around it
David N | Overall ExperienceBilly is friendly and helpful
OI K | Overall ExperienceEveryone so polite and nice.
DENISE J | Overall ExperienceI want my money back for the last month. The toilet cleaning lady in the back constantly hits the alarm button when customers nare in the back to annoy them. I have it on video actually.
audie h | Overall ExperienceThank you
CYNTHIA P | Overall ExperienceMet all my needs well.
Christopher L | Overall Experience