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DAVID L | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Parma
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Matthew and staff …. Always working hard to help !!
Anthony C | Overall ExperienceEquipment not maintained, wiring connections corroded.
MATTHEW RThe staff was very helpful. I was thankful for thier helpfulness. Mathewtge manager and Cory were just great.
Maria R | Overall ExperienceI like this place over the Lorain rd location. The tire tread was good. Although the dried cement on the inside floor was hard to ignore. Interior floor had some weak spots.
JOHN RDid fine.
Christopher RLove how easy it is to rent! Thank you
Jessica D | Online Move InWe got a UhAul with the mom’s attic all my boxes up there were wet because there’s a leak so Thanks you guys should really check your stuff better
Josh SExcellent service from the team. Thank you!
KEITH OEveryone that helped me was nice and professional!!
ANTHONY CThank you for a GREAT experience.
GERALD BI had a hard time getting in my storage
adrian c | Overall ExperienceDrop off went smoothly. Staff was very courteous. I would use this location again.
THOMAS MAll staff was professional and the location was very organized and cleaned. The manager was extremely knowledgeable and has a high expectation of the equipment. Other locations should strive to be like this drop-off.
Jamie SGreat customer service at this location
JAMES LWonderful storage units and access hours! Employees were very friendly and helpful.
JEREMY D | Overall ExperienceEverything went smoothly no issues thanks
JONATHAN BNothing, staff was professional and courteous. Work performed and delivered ahead of promised time. Outstanding, thank you.
Lou JTruck had a strong odor of cigarettes, other than that everything was great.
EMMANUEL TThe manager and the new guy who helped me were excellent.
DAMIAN MGreat property, with friendly and helpful staff. The property is clean and well maintained. Would definitely recommend to anyone looking.
Krista D | Overall ExperienceReturning the trailer was easy and stress-free.
CRAIG WVery pleasant experience
WILLIAM B | First ImpressionsFast and easy
JOSE NGoogle maps sent me the wrong way (through a side entrance that was gated and locked) but once I figured that out, the drop off was quick, easy and very friendly.
KEVEN ENote: the UHaul website indicated the 6x12 trailer would be 73” high inside. It is only about 64”. I had planned on 4 medium boxes and 6 small ones stacked. Obviously, I could not. Please modify website to show actual height.
PETER RFirst time at 5his facility snd it's great! Staff certainly did all they could to mske itso.
Eve A | First ImpressionsMatt is very helpful and helps with all of our reservations and very helpful to my guys id highly recommend this location. Rich oblak ryder
WILFREDO GWould highly recommend this U-Haul Self-Storage of Parma location if you want friendly, efficient, and competent service.
Mark KNot enough staff working at the desk. I was in line with 7-8 people and took awhile. The digital experience was not great which is why I went inside and waited for 20 minutes
Jody HMaybe have more help.
ANTHONY CFriendly! Courteous! Above Board! Affordable!
Benny G | Overall ExperienceDockworkers were friendly and professional
JOSEPH HService was slow when I picked up truck....The tail gate was hard to open and close. The rollers were all rusted and some rollers were missing.
JOHN BMatthew Ochocki and his staff were very helpful. They gave me a free lock for my storage locker and showed me how to detach a guardrail on the car transport so I could open the door of my vehicle. Most importantly, Matthew told me I would not be charged for the extra day the truck I rented was parked at his location because I lost my key. I found the key and filled the tank to 1/2 before handing the keys to him.
CHARLES LThe truck is not maintained properly, and the steering is not stable. Steering is not properly aligned and very much vulnerable
NITHIN RMonday the young woman who assisted me was very good. She really knows how to treat her customers. My move in experience with her was very good.
Sylvia R | First ImpressionsThe return time was too long. Waiting in long line to have truck checked and returned
JOHN HOwner operator was very professional and comprehensive in explaining the contract and took the time to show my wife and I the actual unit we would be renting. He was professional, pleasant and honest.
Scott P | First ImpressionsU-haul is a wonderful place.I would definitely recommend someone to put their storage there
JANIE H | Overall ExperienceThe Entire Staff was Extremely Helpful & Friendly AWESOME Experience
Scott M | First ImpressionsVehicle overall was in good working order and easy to operate. Windshield was difficult to see out of; in need of proper cleaning in/out. Rear roll up door needed lubrication; difficult to operate. Loading ramp was difficult to stow. *Additional charges issued for "not folding furniture pads": not stated verbally or on paperwork. Notation in vehicle was not noticed as I was busy moving. I have rented from U-Haul prior with none of these issued occurring. Phone contact on the following day was pleasant and helpful.
JEFFREY JAll was great.
Michael CGreat customer service.
Brian CThe team was professional and helpful. I had a great experience!
GERARD BNo problems at all. Nothing to improve
JOSEPH JProcess was quick and easy. They were very friendly and walked you through details and explained everything in friendly , professional way. Thank you for all your help.
DENISE OI found the original key to the trunk. I payed to have a key made. I wish to return the original key back to u haul . Will you return My money I pay to have a key made.
benito m | Overall ExperienceThe location was perfect and the staff at this facility is friendly, professional and helpful. Thank you for a great experience.
Jeanie H | Overall ExperienceFriendly staff and very clean equipment!
SHERMAN MTook less then 5 minutes to turn trailer in. Quick and efficient.
DAVID SI have been dealing with this branch around 6 years. The past manager Maurice was great and now Mathew. He is awesome and his crew are incredibly hard working and respectful. I can't be any happier so pleased with prices as well.
ROSEMARIE WGuy manage this place has mental issues he always act very rude uhaul pls change this guy fired him its lot of nice people in the staff ready to lead this place People work theit also hate him He is big loss for company
VIVEKBHAI PAt the time of my return of the trailer rental the lady representative was friendly knowledgeable and answered all my questions we'll definitely repeat thank you
JOSHUA CThey helped me get what I needed quickly and the lady who dispatch the truck to me explained everything clearly before I was handed the keys. A+ service from her. I do not remember her name but she was working Sunday March 2nd at 9:00am.
DANIEL GCheck in is to complicated
ANTHONY KThe running lights on the driver's side of the trailer were not functioning, and the rear center running lights also failed to work. I am very disappointed with the Fender running lights, as I could not see the trailer while driving on the interstate, particularly in areas with no lighting. Because of this experience, I will not rent a car hauler from U-Haul again.
STEVE CSuper friendly just the problem of getting the 26ft truck instead of 20ft It was so big and not need but not the fault if the guy that was working
JENNIFER MExcellent customer service! The whole process was smooth and every employee who helped us was kind and efficient. We will definitely come to this location again for any future needs. Thank you to all who helped us!
BRADLEY WI was only at this facility for a short time, but the female manager was very helpful and kind in addressing my needs. However, I noticed some concerning issues during my visit. I witnessed a larger bald male reprimanding the same employee in front of me and other customers for an unreasonable reason, which left a bad taste in my mouth. It was rude and uncomfortable for everyone present. On a positive note, the facility was clean and well-maintained, and it seemed to have good security measures in place. Ultimately, I chose to move to another location that better fit my budget.
Jamie T | Overall ExperienceCustomer service is horrible, who helped me behind the desk, bad attitude
TRAVIS GThe store was very clean and the staff was very nice,respectful patient and welling to help.
DEBRA GAccess to the location was very unclear and then difficult to navigate.
Sallyanne WTry preparing the uhaul better. Was still covered in ice from the rain and cold. My mobile reservation wasn't available even though the website let me book it for 8am. The card terminal wouldn't work so I have a receipt that says 66.97 but was charged 141.50 I'm a need my money back.
MARGARET CInput customer info correctly so they can complete the self drop off properly.
ASHLEY LService was great. Agent was very good at what she does. I will use again.
ANIBAL CPlaced an online order early for a Sunday pick up. Equipment was not ready and had to walk about 500 ft to find the truck on a full sheet of ice. The usual with this location. They never have your rental equipment ready. Truck had 130k + miles, needed an alignment, the drivers door kept popping open while driving, there was ice inside the box area and if ya hit a bump, the truck would shift itself from drive to 3rd gear. Lucky this death trap was being used for a local move.
JASON ONothing
ROBERT HTwo week employees were NOT educated on equipment or software. They seemed to be nice employees but their training was very much lacking in knowledge and safety measures. Failure to answer questions due to training deficiencies caused customer to purchase tools and other supplies (safety pin lacking on hitch, 7 pin to 4 pin lighting connection, 2" ball requirement,) totaling over $75 dollars. This location needs better leadership (general manager) to adequately train new employees in proper rental information and particularly in safety issues.
THOMAS SThe contract showed that the truck I received had 7/8 of a tank, when it was actually about 7/16. Ended up okay, but caused me some stress that I would have been happy to avoid. Otherwise great service, clean and useful truck. Thank you.
NICHOLAS POnce again they charged me for fuel, $48! I returned it with the amount I was given and have pictures for proof. This has happened more than a handful of times and it's unacceptable. I'll have to spend an hour or two on the phone arguing to get my money back. I wonder how many people they've ripped off.
ROBERT HStaff was very helpful. and I was impressed with the professionalism in which they explained all the details of moving in, securing the locker and entering and exiting the storage facility..
BERNARD B | First ImpressionsI couldn’t find an elevator. I never got to move my stuff in. The maps on the wall don’t show elevators, although it says there are elevators.
ALICIA W | Online Move InSiempre boy a Este establesimiento estoy muy contento gracias
Jose S | Overall ExperienceChelsea and Brookpark and Tiedman is the best
Bosko G | First ImpressionsNice and friendly employees.
Madelyn L | First ImpressionsAbsolutely! Here’s a positive review for U-Haul storage: --- I recently used U-Haul for my storage needs, and I couldn't be more satisfied with my experience! The facility was clean, well-maintained, and secure, giving me peace of mind knowing my belongings were safe. The staff was incredibly friendly and helpful, guiding me through the rental process and ensuring I had the right unit size for my needs. The convenience of 24/7 access was a huge plus, allowing me to visit my unit whenever necessary. Overall, I highly recommend U-Haul storage for anyone looking for a reliable and affordable storage solution!
CHELSEA G | Overall ExperienceThe staff was great especially Chelse she was very professional and helpful.Thank you all
Tiffany H | Overall ExperienceGreat experience!!!
pamela s | First ImpressionsWe knew that my father's belongings were safe and secure. We loved that we could pull our car into the building when loading or unloading.
james d | Overall ExperienceMike and Chelsea were absolutely the most helpful employees/managers at this facility. They helped my family and gave me a blessing of a lifetime and I couldn't be more thankful for these two employees.
Kelly W | First ImpressionsFast checkin, convenient and heated. I love the 24 hour access. You have extra added bonus where a lock is provided for those who rent spaces and forget a lock.very courteous customer service..
CHEQUITA B | First ImpressionsThanks
ANTHONY J | Overall ExperienceThe move in date was awful. When opening the unit I was assigned to alarms started going off, no one came to address the situation. I had to constantly go back and forth to customer service which was not a short walk. I was told I didn’t have a unit despite having a key, lock and receipt in hand. The mere fact that the young lady couldn’t address my concern in regards to the alarm going off and no attention was paid to it made me feel my stuff just wasn’t safe in the unit. Overall I’m thankful that she was able to help and get me in my unit it was just an awful experience.
Brandy H | First ImpressionsNice clean pleasant place to have my personal items. And I appreciate all your help and service.
Leroy S | Overall ExperiencePaid 550 for one day is expensive
Noel D | First ImpressionsEveryone was friendly and kind. The only thing I had a problem was the storage locker. The first one was already in use and the second one was in use but was getting clean out. Need to check the units befor sign them out to customers when they have there stuff to put in the unit. Other wise I would recommend to my family and friends.
DENISE B | First ImpressionsI have to go back tomorrow to get another unit for the rest of my things
Janet H | First ImpressionsGreat location, friendly people
CHELSEA G | First ImpressionsGreat job
Hermes M | Overall ExperienceStaff at this location is very rude and treat you poorly. The manager is not helpful when reporting the rudeness of their behavior. The older gentleman was extremely helpful and kind.
Lisa M | Overall ExperienceWhile we had no issues with the storage unit itself BEWARE if you use a credit card. Some of the young folks that work there may use it for themselves. We had 4 unauthorized charges for movies totaling over $20.00. I would not trust them. Use cash if possible or monitor your credit card carefully.
JANILYN N | Overall ExperienceI was under the impression I could get into my storage unit 24-7 this was not the case. Other than that it was clean and secure. If I need future storage I will certainly keep you in mind.
Chris E | Overall ExperienceI booked a storage unit online. Three days later my reservation was cancelled. I tried calling the Parma facility for days and no one answered the phone. I spoke with UHaul corporate who could see the reservation and cancelation in the system, but could offer no help. They also tried to contact the Parma location with no luck. What an absolute joke of a business.
Jeremiah W | Overall ExperienceIt also seemed like the counter was understaffed and the checkin process was usually performed when the current customer wanted to check out equipment. For example, my outside storage unit didn't show as available so your staff and I had to leave the office and walk out to the unit to verify it was empty and available to rent to me. The unit was secured but I feel it was overpriced. I will definitely try a different location next time I have a need for a storage unit.
timmy l | Overall ExperienceROBERT was wonderful in helping me to rent a truck and a storage unit last minute same day and went above and beyond. He was extremely professional, polite, and even went out of his way to find me a unit on the first floor because some of the items I had would not make it up steps. You should give kudos to him as he is definitely an A+ employee.
Dawn M | First ImpressionsThey helped and answered all my questions
JASON S | First ImpressionsTried to use the restroom, couldn't get in , I'm a diabetic 61 years old and needed much to use the restroom however when I swiped my card the door was locked couldn't get in very very bad experience. .. other than that everything was good
CARLTON H | First ImpressionsLoved working with the Parma (Brookpark Rd. Location) for the past 4-5 years I've been with them! Plan on returning soon once I start a new business. Thank you all so much! *Pay raises for all staff :)
Ashley W | Overall ExperienceAlittle pricey for small spaces
SALVATORE M | Overall ExperienceOutstanding, excellent, everything, very user friendly personal help by working individuals, skill support too. Thank you management for the aim for excellence in the training 🌱✋🏼💎 Time for a 🥭 mangoes & fruit party and smoothies party 🎊 💎 Sincerely Sam.
SAMUEL L | First ImpressionsThe workers were very friendly. Thank you.
Samantha S | Overall ExperienceNa
Michael P | First ImpressionsIt was a GREAT experience! I will return when I need a storage unit.
Jon Z | Overall ExperienceVery upset because I had to leave so much behind because the person never told me I was going to have a 5-10-9. It hurts because them things belong to my mother who is going to a nursing home and now I’ll never get them back due to the lack of communication.
Jacqueline M | Online Move InMy complete experience with the uhaul storage facility was a great one. If I ever have use for a storage facility in the future, I definitely know where to come. Thank you all!
Robin L | Overall ExperienceI needed the storage unit to house my belongings starting in December and had planned on it being only a couple months. I then lost my job and wasn't able to collect unemployment, and things went from bad to worse for me. I cannot ever thank Maurice enough for the help I received and I have never been treated so well by anyone as I was by Maurice and the staff at Brookpark Uhaul. I will be forever grateful to the staff there and if I ever have to use a storage facility again, I will not think twice about going back to Uhaul on Brookpark Road. Maurice, you are a great man, and I sincerely appreciate everything you did to help me out, Thank you Sir. One day I hope to be able to help you out. The world needs more people like the staff at this location.
Jerome S | Overall ExperienceThe agent did not know what he was doing. We had to walk them thru the process as a customer. My unit is higher then the first price of 112 that I received. There's no light inside the unit. Just horrible experience
SHEILA J | First ImpressionsI did not like that you guys wanted me to do not prorate as I moved out early tending to get part of my money back and did not
lisa p | Overall ExperienceThe location of the storage unit was perfect for my move. Literally 2.5 mi away so it didn’t cost much to move in. Staff was always friendly and took good care of me and my things while in storage. Would definitely recommend to a friend or family.
Quinita W | Overall ExperienceAwesome
freddy m | Overall ExperienceVery clean always felt safe so convent and best overall customer service I may of ever had.
Brandi S | Overall ExperienceYou all are awesome thank you so much!
Ashlynn W | Overall ExperienceI just loved being by the entrance. I'm glad I usually had help when I came to the facility. I walk w a cane and it was super easy to come and go. Thanks for all the ease of my activity. Sincerely, Joyce
Joyce M | Overall ExperienceIn the beginning the experience was very good until I took ill. I attempted to reach out to this location to set up arrangements and request accomodations since I am disabled. The store refused to accommodate me even when medical documentation was able to be provided. UHaul doesn't accommodate disabled customers which is very disappointing and concerning. Customer Service was contacted and requested the District Manager to reach out to me, absolutely nothing in response from them. I get no enjoyment leaving poor feedback like this, however you want to charge these additional fees on the account when I tried in good faith to take care it and request help before taking ill. Very poor experience UHaul in assisting your customers. Keep up the bad work.
RASHAWN A | Overall ExperienceGreat customer service Love set up. Easy to get to from door
deborah b | First ImpressionsMy only concern was the lever to lock the unit was very difficult to move. I asked to have it looked at but in the end I brought and used my own silicone spray. Still stuck but it was better.
Jennifer M | Overall ExperienceThere’s something wrong with the alarm system. Whenever I open my store the alarm system would go off. Prior to that I would check in then head to my storage unit. Even after checking in the system would still go off. I spoke with the staff there but the issue was never resolved.
JACQUE E | Overall ExperienceI'm still have the storage but the staff and administration has been really helpful and very Professional "keep up the good work" Thank you
Angel P | Overall ExperienceRoll up door comes out of the rails. Door previously damaged.
Salvatore S | First ImpressionsGreat location !!
Anthony C | Overall ExperienceThank you so much! I stored my belongings here for a couple years and never had any issues. Staff was very pleasant and helpful.
Sarah O | Overall ExperienceThe entire staff was great and helpful!
Dawn D | Overall ExperienceThere was a problem with key card access one cold day but staff helped.
Will N | Overall ExperienceNeeded a rental truck to move items from home. Researched truck rentals and came across U-Haul. The truck rental price seemed fair especially with storage unit; however, uhual truck rental overcharged by $50, a total of $100. I was told this was a deposit and price would be adjusted but this wasn’t true. Even after calling to follow up on price I was told the original price would be the amount then a day later I was charged $100 for truck rental. Now I have to file a dispute with credit card company and U-Haul to get my money back. I would recommend U-Haul storage but definitely not renting trucks
Philip V | Online Move InJust to expensive
keith s | Overall ExperienceJust wish it was never broken into to where I lost my grandfather’s ashes . I thought they would have been safe . But other than that everything was good and the people working there were fantastic
Ashlee M | Overall ExperienceThe owner was very helpful and kind and all of the staff was kind.! I had a low blood sugar because I’m diabetic, and they were very very helpful to me! I would definitely recommend this u-Haul to someone else all of the staff are kind and very considerate!!!
Kalle O | Overall ExperienceThe customer service rep that I spoke with on the phone before I came in to rent my space was maybe the best most straight forward helpful and friendly rep I’ve ever encountered. Ray went above and beyond to make sure my experience was smooth easy and made me comfortable in my decision to use U-Haul. He’s the best representative of U-Haul that any company could ask for. I’d recommend U-Haul to everyone and if possible ask for ray he knows the company and could answer any and all question I had and again went above and beyond to make me know I went with the right company. Ray need a promotion or a raise
Brandi S | First ImpressionsI recommend it to anyone because of the excellent customer service.
JOEL C | First ImpressionsExcelente
ANGEL M | Overall ExperienceVery pleased with my experience of renting a truck and storage space. Staff was extremely helpful and will definitely recommend to all. Thanks!
Joan B | First ImpressionsThanks!
DMYTRO S | First ImpressionsGreat worker
David P | First ImpressionsI called the 800 number to reserve my truck, trailer and storage unit for my relocation. I was quoted a price of $55.00 for the storage unit, but when I arrived I was told that unit wasn't available and the next size was $75 and change. I had just driven in from Georgia and was tired. I am upset with price being on a fixed income. The next time I will not consider using uhaul. At the facility in Georgia I paid $128 for insurance and was told it was $75 for the truck and $40 for the trailer. When I went to pick the trailer up I was told the $128 was only for the truck. If your employees don't know what they are talking about when it comes to the money people are spending they should be in another field. I've always used Uhaul for all my moves over the years but you have lost a customer.
Cora P | First ImpressionsThanks for everything !!
Deshon S | Overall ExperienceI left the beginning of October? Hope you didn't charge ne or my card
Joseph M | Overall ExperienceAll was good except the continual price increases. Also no dumpster on site. Not enough hand carts. sometimes none were available. If your gonna raise prices provide some convenience's!!!!!!!!!!!!
stephen s | Overall ExperienceMaurice and Cameron at the 10701 Brookpark location were WONDERFUL!! Please tell them I really appreciate their assistance and attention to detail.
Deshon S | First ImpressionsI started storing with Uhaul for $55 a month. Before 6 months had passed, my rent had already increased more than twice. My primary complaint is the constant increases to rent, though there wasn't any improvements to the quality of the facility. In fact, as more time went on, there were less and less carts to load and unload, or issues with the bay/garage door when I wanted to stop by, or difficulty with the after hours access machine. The size I had is now double the original price, and I just don't see the value. Moreover, when I said I wanted to moveout, my card access was immediately revoked so I couldn't move anything without having a staff member escort me to the storage and swipe me in after each load/unload. This limited me to moving on Saturday during business hours though I planned to move out during the week after work, and posed a great personal inconvenience as Saturday is the busiest day at Uhaul. The main positive I could report is that the access hours 24/7 were a great asset while I was storing with your company. Otherwise, with regard to staff interactions, equipment availability, and ease of access to storage...those three aspects varied drastically over the course of my storage contract, which left my overall impression of Uhaul Storage as AVERAGE.
Katrina A | Overall ExperienceEverything was great.
Tiffany H | First ImpressionsFrom start to finish- all was stated and it was a great experience. Thanks U-Haul and Parma U-Hall and staff.
Henry B | Overall ExperienceGreat customer service
Karla P | Overall ExperienceI had to throw things out because they where molded There’s a leak from roof. 407-953-6941 MF Besides that everything was great they helped me very much was so nice for anything I needed during my stay. Thank you and will recommend you anytime!
Maria F | Overall ExperienceWe moved all our stuff out of storage 8/5/23 early as possible!. You owe us for the remainder of the month, injustice on that!. Then we received a 15 foot truck went only 44 miles total!. Went out a 1:30pm, returned it before 5pm, the same day!. Guaranteed: 84.00 bucks total if we returned it to the parma Brookpark location!." When drop off- I handed them the keys, they said all clear, everything checks out!. Good to leave,I could put gas in rental because I had an emergency going on at the same time I was moving!. I only used about $5.00 in gas to and from!, Then I woke up tried and weary from moving 8/6/23 early in the morning and Brookpark Uhaul staff over charges me over $110.00 additional on top of the $84.00 fee on the Uhaul rental!. Putting my account in the negative, made me extremely upset on church day!. I called their managers cell-line, no answer,as always. Maurice Nevers answers his cellphone in over a year of being customers there. "I demand at least a $100.00 refund and it should be more for all the crap they put us through!." Please take care of this problem a.s.a.p by: call me at (216-801-8329). Sincerely, Willard & Nina Mink
Nina M | Overall ExperienceMaurice was amazing! He and the staff were so helpful and went above and beyond to make our experience there easy and enjoyable. After a long drive across the country it was a wonderful introduction to our new home!
Kevin J | First ImpressionsGabe was great! Such a help!!
Leacy C | Online Move InRaymond was the best part. He was kind, polite, professional, & caring. Promote Raymond to management!
Kimberly R | Overall ExperienceArea was always lit and kept clean.
Karima W | Overall ExperienceNa
Rose B | First ImpressionsI made reservation over a month ago...said they couldn't find but did find later. Door SUPER hard to open. Someone did spray with something. They just don't talk much or give good instructions. I know...they are young...I'm 66. They are just not what I would consider...customer service friendly. It's a job.
Linda M | First ImpressionsThank you for being there for me!
DARIUS R | Overall ExperienceThe app was not useful at all. Tried to cancel my unit through the app a day before and submitted my pictures. Two days later I received a past due notice and late charge email from the storage company manager. called the store to only be told that the "app doesn't work" why offer the option for this location if it doesn't notify the staff. Also, tried to order a truck through the app and it let me choose a pick up time before the store even opened at 9AM which caused a lot of frustration when you have movers waiting on you and time constraints.
Ashley G | Overall ExperienceU haul always does a great job with service especially josh and keanna
Derek P | First ImpressionsI will never use u haul again for any moving or storage needs. I moved out on the day that my month renewed and they couldn't issue me any type of refund. So you got another 164 bucks out of me I rented a van if I would of known this company was gonna take advantage of me I atleast would of grabbed a van somewhere else.
charles h | Overall ExperienceThe manager was very respectful and helpful and I appreciate that aspect alone and r time I come to rent a truck he makes it easy
TONY B | Overall ExperienceThank you for everything, it’s all going smoothly!
Ashlynn W | Online Move InWe began renting there soon after the facility opened. It was super fantastic. So very convenient and well maintained. Unfortunately, that “super” status has faded. The loading area needs a good sweeping, scrubbing, repainting and a good power washing of the carts would be welcome. We recommended this facility to our family and mother and several children have not only rented indoor lockers, but also have used the truck rental, both in town and long distance, as well as the pod or cube storage and moving help several times. This place is too good of a gem to let decline. Mr. Maurice is very good to work with.
Dolores W | Overall ExperienceVery clean, staff was very helpful and polite. Carts are available that are helpful for the move in process. Very secure. I would definitely recommend
ANGELIC O | First ImpressionsHowever, the truck they provided didn't have any air conditioning or heat. I would hope we would be eligible for a refund for that. Thank you.
Judy b | First ImpressionsShouldn’t have needed to ca 3 times to cancel my unit.
Julieann B | Overall ExperienceWe were in and out in a timely manner. Staff knew their stuff. Very clean facility and well lit hallways. Individual locker security is well appreciated.
tom m | First ImpressionsThe employees and the owner are always extremely pleasant and super helpful.
Donna C | Overall ExperienceGreat all around Experience. Quick and seamless.
jeffery y | Overall ExperienceOnly problem I had was I was given the wrong storage space and had to wait until I could move my thing's into another storage space. I was already tired and cold
DEBBIE L | First ImpressionsKeep Up The Good Work
JOE W | First ImpressionsThe general manager here, Maurice,is an awesome,friendly person,if you need storage or a truck rental,stop here.very friendly staff.
Jay T | Overall ExperienceThe staff was not help and the bathroom was always out of service
wadell b | Overall ExperienceVery clean well lit and the staff are friendly and helpful!
Jeanne m | Overall ExperienceThe Guy's was very helpful.
toni m | Overall ExperienceSomethings are missing from another U-Haul not the Parma one. This last time we had very good help.
Tia C | Overall ExperienceN/A
Nina M | First ImpressionsOnly one person who worked cleaning trucks was helpful. Management was the worst service I've experienced with U-Haul. I was ignored when asking for help and treated rudely.
Tia C | First ImpressionsI loved using this storage facility my only issue was the price .
Cassandra P | Overall ExperienceThe staff all the way up to the owner were fantastic. Definitely one of the best overall experiences I have ever had.
andrea s | Overall ExperienceSo far good , ask us again when we pull everything out. We have two storage units.
roger d | First ImpressionsI was turned around the new guy didn’t know I needed a card. I walked all the way to my storage unit and back again and when a lady helped me get the card. No one told me I had to swipe it to check in. I had to walk back and fourth another time to have it activated. Finally after three times we got it figured out! Friendly but very difficult.
Lorisa R | Online Move InStaff is great!
RANDALL F | First ImpressionsIt served our purpose.
Cleveland L | Overall ExperienceJust a bad experience overall
JULIETTE P | First ImpressionsExcelente área de almacenamiento y grandes Accesos.l Excellente área de Descarga.
Giovanni A | Overall ExperienceChristian was very courteous and helpful with reserving a storage unit.
David W | First ImpressionsMy experience was excellent thanks to your employee Dearris, who went out of his way to help me with every single question. He was able to answer everything he gave me a tour of the locker facilities show me how to use them, answered every question I had he was very knowledgeable, very friendly, and the best part of all I felt that he really enjoys his job and really showed his energy level very positive and outstanding performance. I appreciate it. I will definitely be using this company again. Not only was the excellent customer service with him. When I got back in the evening with a loaded truck he came over and help me unload a couple things that were real heavy, that really helped me a lot and really appreciated his help. I also noticed that when I checked in, he was able to help another new employee was able to help her learn the computer and explain it to her very well. Thank you for hiring him. Made my life a lot easier that day..
Mario C | First ImpressionsStaff were all so friendly and helpful!
Jeanne m | First ImpressionsThe staff was very friendly and accommodating, The customer service representative Dearris was very professional and help me understand which unit will best assist me with placing my items in the storage unit. Christian and the rest of the team was extremely helpful and friendly.
DEANDRE T | First ImpressionsFirst I rented a space on line but when I went they did not have it. Tried to push me miles away.Was then given a free month and told they would call with the size I wanted. They never called. Kept my overpriced unit for 3 more months. Gave notice I was moving and moved 11-30. Was called 12-6 and told I owed money!!!! One month I paid and locker still had your lock on it. Having rented 3 Uhaul trucks last week I can say quality of Uhaul has slipped!
Victoria G | Overall ExperienceStaff was extremely helpful and know what they're doing seems a little pricey but it was a one stop shop got a van and a storage unit with the quickness my only complaint would be the lot is a little messy but I can't be mad about that its a pretty big facility and most of what I seen is neglect from customers the staff is busy enough running the facility and to find the time to clean up everyone's mess is a little crazy.
charles h | First ImpressionsFacility was great. Very clean and secure. Direction arrows to restrooms and loading dock were on floor (it was a large facility where losing your way could be easily done. The availability of an enclosed loading dock was great in this climate.
DANIEL V | Overall ExperienceI was very annoyed because I wanted to pay cash and I stated that upfront that it seen to be an issue. I had to call my son 2x to get info because I stated I wanted to pay cash, I put the cash on the table but was still not processed the way I wanted. I don't like the fact I was told I can't use my own lock, so that you can check my unit. So no I will not recommend, but I was in a desperate situation just won't keep anything off value there.
SONORA J | First ImpressionsGreat customer service and went above and beyond. Clean and well maintained facility
Tina H | Overall ExperienceAll your staff could not have been any nicer. They were very polite and friendly. The only problem I had was paying with a check. It seemed that the way you receive checks should be made easier for your staff and your customers. Also, you should have someone make sure the area you have marked as drop-off, is clean. Every time I drove up, there was trash and little pieces of perhaps glass, screws or stuff like that. Should be cleaned up. All in all we had a great experience. YOUR STAFF WAS SUPER!!!!!!! Thank you.
Jeffrey K | Overall ExperienceThank you U-Haul. This was a great experience and I would highly recommend this facility to friends and family. It was so nice to be able to load and unload my stuff inside the building. Climate is controlled, so nothing would get ruined while storing for any length of time. Way to go U-Haul!
Dari S | Overall ExperienceRef. Billing: after a compromise with our credit card we were not aware that the payment did not go to UHaul.for a couple months. The office made NO attempts to contact us by phone during this time. Three (3) phone numbers were on record. We only miraculously found out that our unit was tagged because we just happed to be in town and stopped in . Very unhappy with that!!
Dennis S | Overall ExperienceGreat team you 'Captain' Maurice at your terminal. You must be proud !
James M | Overall ExperienceRather expensive but decent
CAROL H | Overall ExperienceI have over the years dealt with many storage facilities. The u-haul facility located at 10701 brookpark rd in Parma Ohio is the best managed and has the most curtesy continuous staff I have ever had the pleasure to meet. The manager Mr. Hoyett has assembled a wonderful team of employees that not only treat each other with respect but treat the customers with respect too.. As long as I am in this area and need storage this u-haul storage will have my business.
JACK J | First ImpressionsI have over the years dealt with many storage facilities. The u-haul facility located at 10701 brookpark rd in Parma Ohio is the best managed and has the most curtesy continuous staff I have ever had the pleasure to meet. The manager Mr. Hoyett has assembled a wonderful team of employees that not only treat each other with respect but treat the customers with respect too. My move out was only to facilitate a move back in so the two units I had could have the same billing date. As long as I am in this area and need storage this u-haul storage will have my business.
JACK J | Overall ExperienceEverything was as promised!
April F | Online Move InI DROVE BY, AND I SAW THE U-HUAL STORAGE SIGN....
sharon k | First ImpressionsGreat Service
RASHAWN A | First ImpressionsVery helpful and curtious...
Carlos L | First ImpressionsI made a reservation and when I got there the space was taken and I had to go to a larger unit that was more expensive. When I asked the staff if they could check the other hauls in the area all they would do is give me the address. They said I would have to call myself. I think I should not have to pay the extra for the larger unit because I had the reservation. What’s the point of making one if they don’t hold it for you.
Nicholas T | First ImpressionsGreat customer assistance no hassle service
Roberto S | First ImpressionsVery nice and friendly
Jessica S | First ImpressionsI do think it would be fair to have a pro rated situation on the last month. I paid full price but only used the storage unit for 8 days out of the 30days I paid for
Douglas N | Overall ExperienceI confirmed rental on line and they did not have it. I got larger locker free but sent late notices. Called Corp and they said GM would call me-he did not. Went there to get smaller locker and code was not working. After clearing up late notice again I went to original locker to move out and it was tagged and licked!!! Parking area full of glass and debris. GM does not look or act as efficient as several years ago!!! Requesting 2nd free month.
Victoria G | Overall ExperienceEveryone was great and the multiple access points created an easy move in and out experience. The complimentary free flatbeds helped moving quick and easy. I would use this location again for future storage needs!
MICHAEL L | Overall ExperienceTerrible customer service!! They never picked up the phone when I would call! I made arrangements with the manager to move out of my storage unit and showed up to pay and move out several times and he wasn’t there and I was told by the other employees that they just spoke to him and he changed my lock and only he has the key to unlock and that I would have to come back when he was there. With my work schedule and currently no car I had to arrange rides to get there and rush there after work several times only to be told that the manager had just left 40 min ago or left early that day when I made sure with the employees the day before and they confirmed that the manager said he would definitely be there. The last week before I moved out I was constantly trying to get in touch with anyone there to make arrangements so that my stuff wasn’t sold and I couldn’t get through to anyone and the manager never reached out at all even after all the recent times I was literally at the U-Haul location ready to pay and move out and had to keep having them leave notes that I don’t even believe were put in the computer or relayed to the manager or could of been and manager just didn’t care, honestly I can see it going both ways. That place is a joke and the customer service there is absolutely unacceptable!! It caused such a stressful aggravating situation for something that could it be so simple. The manager was also extremely rude and the employees were as well and not helpful at all. The day before I moved out I kept trying to get in touch with someone at that location all day and nobody would answer the phone! I had to call the general U-Haul customer service help number to talk to someone and tell them what was happening. After about 15 min on hold I received a call from the Parma uhaul storage facility finally! It was the manager calling thanks to whoever the uhaul rep I spoke with was able to get in touch with him. The manager was extremely rude and disrespectful on the phone. I expressed how much I had been trying to get in touch with him recently etc that I tried to move out several times but he was never there etc. He then tells me that since he switched my uhaul storage lock with another lock even though it was just another uhaul lock that I know he had the key to. He told me that I would have to come in and pay what I owed in cash and also have to hire a locksmith to cut the lock that he put on which cost an extra $65 dollars!! Absolutely ridiculous!! Never again will I get a storage unit or any kind of service at this uhaul location again! I probably won’t even ever use any of U-Hauls services again because my experience was that awful!!!
Stephanie L | Overall ExperienceI have never used a UHaul storage unit before but needed some place to store home furniture and items after moving from a 4 bedroom house into a 1 bedroom apt temporarily. I purchased the lock they sell and was informed I could not add my own additional lock. My items were there for approximately 2 years (had visited many times) when I discovered someone had broken in and stolen many boxes, slashed many open and had ruined pictures and other various smaller items. They had also taken many larger household items. UHaul denied any responsibility and their insurance dept claimed they had never heard policy of not being able to put your own lock on. By the way, I felt going with a unit inside with cameras would be the safest route. Nope! Therefore, I would never recommend this storage facility.
Marci L | Overall ExperienceLess than poor!
robin s | Overall ExperienceTook me 2.5 hours to handle an an old $28 balance from 2 years ago. I reserved a truck for 10am had to have my reservations moved 3 times. Was on hold for 45 mins to speak to someone about it. Wasted my entire day and than my storage unit is too small and no one was there to help me!
Teresa S | Online Move InThe facility at Brookpark is very clean and well kept,I also rented one of the trucks,the staff has the best customer service ever!💯👍
Veletta W | Online Move InThe gal who helped me was very chill and easy going while maintaining professional attitude.
MICHAEL L | First ImpressionsThe reason for rating is I reserved on line and when I got there I was told no lockers. Then they wanted to send me to far locations. Eventually after begging I got a large locker but will have to move everything in a month!!!
Victoria G | First ImpressionsThe first registered place was awful. Had to go 30 minutes out of the to 2nd location which was great.
Stephanie D | First ImpressionsPrice was to high
Thomas D | Overall ExperienceThey had the proper tools for unloading
ALBERTUS, F | First ImpressionsExtremely expensive. The key code box is also very inconvenient, especially in winter time.
STEFANIE F | First ImpressionsWhen I needed helped Uhaul was there for me. The staff is helpful and professional. The facility was cleaned and well maintained.
Scott C | Overall ExperienceNo issues and very reasonable
RITA H | First ImpressionsStaff was very friendly and courteous.
Catherine Z | Overall ExperienceI told the clerk that I was emptying my storage lockers the day it was done. I then had to endure several phone calls where I informed several people that the lockers were empty. One of which hung up on me. As well as numerous e mails. Your people do not communicate with each other.
robert e | Overall ExperienceDealt with two staff who were both helpful, especially the woman at the check in desk. My only suggestion is better directional signs both inside and outside the building. Inside the arrows on the floor are great, but I couldn't find the office until I ran into a staff member.
Tracy M | First ImpressionsI think it's so cool that you can have your things stored in a safe heated area. So nice and clean inside.
Robert F | First ImpressionsMy furniture was safe and secure, and the staff were always available to help when needed.
Kimberlyn H | Overall ExperienceHad billing issues continuously. Locked out of unit several times even though I was assured that would not happen. Your corporate system needs to be modified. Staff did all they could to try to fix the situation but were unable to do so. That is why I cannot recommend you to someone else.
james b | Overall ExperienceIf storage is needed again I’ll will rent again .. Thank you !
Jose M | Overall ExperienceMade a reservation for a 10x15 unit when i arrived with all my stuff i was told they had none. Had to accept 2 units. Had to pay 120.00 to have a lock cut off because i could not get in my unit for 6 months and management wouldnt help. i made an appt for them to cut lock off because the doors on the unit are messed up and i could not open lock. Staff couldnt either. and when the day came i was told they no longer cut locks off. Noone notified me and i drove an hour to get there. I had movers empty my units dec 26 2021 and when they unloaded it into my apt all my stuff was infested with roaches. I called and was told the manager would call me. They never did. I informed them a honeless man was living in a unit and had lock picking equipment. Nothing was done. This place is a joke. Horrible. They should pay for the extermination of my apt. They never reimbursed me for a lock i returned either. I only needed one and they charged me for 2.
Wavia J | Overall ExperienceKeep doing the wonderful work that you do and keep up the great customer service.
HEAVENLY R | Overall ExperienceThank You
valerie s | Overall ExperienceI appreciate UHaul for working with me when I couldn't pay the bill on time because of certain circumstances. I recommend storing your items here because the staff will work with you.
Taletah B | Overall ExperienceYour staff is amazing. I usually have terrible experiences with Uhaul facilities and the Uhaul staff is usually rude, short with me, and difficult to work with. The staff at Uhaul of Parma is fantastic. Everyone I encountered was pleasant and knowledgeable and the check in and check out procedures were quick and easy. This staff should be commended for their fine work.
Patrick R | Overall ExperienceExcept for past due notices I received when it was supposed to be taken out of my checking account it wasn’t late but I would get a$15.00 late charge this happened like 4times to me. Which added up to $60.00 for no reason. When I went in to ask about it it said it was the mails fault
Blanche G | Overall ExperienceMany options available, very helpful and friendly staff.
Kathleen I | Overall ExperienceThe move in experience was easy and I was impressed with the cleanliness of the facility. The young man that helped me was very friendly and knowledgeable. I would definitely recommend this facility.
Sharon M | First ImpressionsI ordered a unit on line. When I saw it, it was to small. The lady was able to upgrade me to a bigger size with a small increase in price. Love the unit and the service I received.
Grace R | Online Move InWe had a challenging move in as the power was out at the store. Staff worked very well with us. One minor issue was a billing issue but that was resolved.
james b | First ImpressionsI informed the office on November 1 that the unit was vacated. I spoke to a real person who answered the phone and he said I would get an email confirmation that the unit was vacated. I provided my name and number of the unit. Then two days later I got a notice of a late fee. It was already emptied.
Marie M | Overall ExperienceIt's was great to be with you guys
Shawna K | Overall ExperienceMaurice is very helpful
william e | Overall ExperienceStaff members were not helpful and never did what they were supposed to have done. I would have too call several times to get things resolved. The desk clerks were always in their phone.
Vera G | Overall ExperienceI received excellent customer service, the facility is well maintained and the staff is friendly, great storage facility and operation.
Marc H | First ImpressionsWonderful experience! Staff was very friendly and helpful for the process. I will be recommending this facility to family and friends!
Kevin W | First ImpressionsMy bien servicio y bien avocados gracias y at mucha seguridad
CARLOS B | Overall ExperienceVery clean facility and good staff.
JEFFREY J | Overall Experience1st was told we had a storage unit waiting for us, same size as our truck, but when we arrived it was gone, and we had to get smaller same price, I explained there is no way this truck would fit in that storage unit, so we were given another of the same free 1 month then was paying over 440.00 per month when it should've only been 220. For 1 storage unit, very un proffesiinal didn't know what was what, had no idea on cubic foot,measure, that would be something your employee are encouraged to know up front or taught,because they don't seem to know and actually act like spoiled kids if you tell them different and walk away from you when your right. And they have nothing to say, but can't make any big decisions, so im assuming only management can't make. We paid out rent 1st of month but wasn't due till the 6th, we moved 2 units out on on or before the 4th, so we go our money back,then we weren't able to get other room moved out till 7th of that month we were told "WE DONT PRO RATE" funny but uhaul, makes it very comfortable for them we won't get the other half, and I didn't see it on either Bill so they stole 220.00 or if they prorated for the day after rent was due.. and I paid on the 1st of the month I should've gotten maybe 200.00 almost back for that 2 units we had 4 units but 2 our considered one together. So were still owed 200.00 at least. But won't see it supposedly till next month,but if you don't pay your rent they lock you stuff that day.. and charge you exstra.. nice company! You don't want to go back to. Do as I say, not as I do, right?
Amy P | Overall ExperienceThe man who did my registration on the phone helped me reserve a unit. When I got there they did not have an outside unit available. The man at the site was very helpful and was able to work with the staff to locate a unit for me. He was helpful, courteous and went thru everything with me. Great employee!
Coralise T | First ImpressionsEverything was perfect besides the manager.. She was rude and unprofessional.. You can check the recorded call which took place 4:06 pm Oct 4 2021
Vincent T | First ImpressionsFirst the person there did did know what to do we had to go get cash because the credit cards thing was down then as soon I was walk in it was up we only was gone for 5 minute. I had to come back to get the storage unit because they said that he didn't know what they was doing. They messed up and over book so I couldn't get the storage inside. And the had to do 4 unit until I got the one they gave us.
Grace B | Overall ExperienceUhaul has always accommodated my every need. There is a representative named Keyonna , this lady went above and beyond to make my transition into the storage unit, quick fast and easy. This lady was professional, eager to help me,, she answered all my questions, was very nice, and she made me feel like my needs were important to her as well. Keyonna is a breath of fresh air. When I left the Uhaul facility, I said to myself WOW, that was easy, thanks to Keyonna. Thank you Uhaul, & thank you Keyonna. I would like for someone to recognize this young lady for her excellent service & demeanor. I will recommend this Uhaul facility on Brookpark Rd to all my friends and family..
Warner T | First ImpressionsStaff was friendly and made the experience easy and smooth. Would definitely recommend!
Jacobi W | First ImpressionsI am so very angry with my experience with Uhaul as it pertains to the storage. When I first got to the location on Sunday I was turned away even though I had a reservation for a storage unit. I did appreciate Candy she was helpful on Monday but I most certainly didn't appreciate being ignored by the manager either. Then I was repeatedly told that my 15 foot truck should fit into this 5x10 unit. It DID NOT fit!!! I have been terribly inconvenienced and I feel nobody cares about that😡
GINA A | First ImpressionswellI didn't elect to have auto pay, but when I got my contract it said I was enrolled. I didn't give permission for that. Another thing I didn't like was the size is over-estimated as for square footage and apt or home comparison with two-three bedroom sizes etc. I also didn't get the free month everyone got that the site was advertising for. This stuff upset me. Otherwise its clean and not far from me. I'd like the auto pay removed.
Kelly B | Online Move InI was afraid that, due to weather extremes, some of our things may have been ruined after being in storage for 16 months, but everything was in the same condition as when we first moved it into our unit. We found everything about your facility convenient and we've already recommended your facility to others!
Brandon D | Overall ExperienceThis facility is clean and organized with a delightful staff, always friendly and helpful. I have had my goods stored here for 3 years and have been totally satisfied. Thank you
beverly m | Overall ExperienceThe young lady who took care of me was extremely helpful and friendly. She was able to accommodate my need for a bigger unit and was very thorough in making sure I knew how to enter/exit. She needs a bonus $$.
Marie M | First ImpressionsSecond time using this location first time I was charged an extra month and the second time it’s still pending
james m | Overall ExperienceThe men were not very helpful.
Vera G | First ImpressionsRestrooms didn’t work never sent me a receipt stores
ORLANDO G | Overall ExperienceStaff member was very polite very helpful
William T | First ImpressionsPlease take this statement with I make a true and honest statement. This place I used on Brookpark Road is the greatest place in this planet. I mean this totally. The people are wonderful, they help you totally. I will recommend this place to everyone.
CURTIS W | Overall ExperienceI was speaking two fine gentlemen at the store yesterday, I expressed my feelings about this store to them. Then I found out I was talking to the owner. I must repeat myself again, this facility is the greatest U-Haul store on the planet.
CURTIS W | First ImpressionsGot online checked out before end of the paid month. After 2 days I get an email with late charge fees and an invoice for next month to pay. Looks like the staff didn't cared much to check online move out requests. All and all good location.
mihail a | Overall ExperienceWhile the facility itself is great, it’s pretty crazy the polices UHaul corporate has in place. I reserved a unit and thought that meant I’d be charged and start paying on that date. In fact found out that my unit was given away. This was not listed anywhere visible or clearly noted. On top of that, the month of included storage was taken away because of a policy change, and the website did not reflect any actual units available. Pretty abysmal experience from U-Haul corporate. Half the reason I chose to use U-Haul was because of the month of storage included with truck rental. I could easily pick any other storage facility without that, and plan to look at cheaper options.
Ryan T | First ImpressionsThe whole staff was very very professional and Mr. Maurice outstanding.if I ever had to use a storage again I'll definitely would come back there,I'll tell my family and friends thanks for your hard work
leroy s | Overall ExperienceAmazing staff!!! Just very accommodating and helped made my process so easy. I was stressed when I got there and they literally eased everything!
Ciara J | Overall ExperienceThe facility was very clean
Natalie M | Overall ExperienceThe staff was very friendly and helpful.
Kelly S | First ImpressionsFirst I reserved my unit online and I saw a coupon for a free month so I applied it and it told me it was applied and I didn't have to pay till July 22 but when I got there I had to pay and while paying when I didn't think I had to I asked about a lock being in there or if I had to provide it they said it was in the unit when in fact it was not so I called up to the desk and they told me I had to come grab it from them I didn't have to pay for it but all the employees that were there saw that I was in a immobilizing boot and everyone was worried about going in the back and they all wanted to go. It was just unprofessional and after having to pay and not having the lock they could of at least ran the lock to my unit but what ever was in the back was more important cause when I did in fact go back to get the lock none of the employees I saw at first was there it was another guy.
VALERIE M | First ImpressionsThank You guys very much.
curtis h | Overall Experiencewhat we were told for storage what we got was not any where near a 20 foot truck a young girl gave 2 small storage units. Which where not even close I went in and order 2 more same size as the others and this gentlemen gave them to us for a month free, so 8 think out of all good, but you need to know you stuff about.. cubits, and measurements.. or else.. the girl couldn't even figure out where the storage units were located she had to ask someone else.. so that perturbed me a little.. But all was good in the end.. and was taken care of..
Amy P | First ImpressionsTre experience was good. One comment I have that when I was renting the truck the U-Haul app led me to believe that I was getting a first month free on my storage room. However when arrived at the facility the staff told me that the drive up storage does not qualify for this offer. I will follow up with a phone call.
Vladimir P | First ImpressionsEasy access. Good proce
Raynlado C | First ImpressionsThe service was great they just need to answer the phone instead of taking the phone off the hook with busy tone... I was calling to ask question and I call most of the day while I was at work.. When I get there the person just sitting there messing with cell phone and I call from parking lot just to see if phone was going to ring and still the same thing sounds like phone is off the hook .
RENEE S | Overall ExperienceThe girl who helped me was very good. She's very courteous and well informed was very helpful.
Tammy F | First ImpressionsHelpful and friendly staff, good location. Definitely recommended. Some suggestions. I would like for the sliding door be open outside office hours, because the side door that remains open till 10 PM is very small and it's tough to bring things in through there. Would also be great if they'd let overall access be available beyond 10 PM. All other storage units I've used have included 24/7 access.
Mary W | First ImpressionsGood people, clean and secure facility. Just had to move to a larger unit elsewhere because it wasn't available here.
Evan B | Overall ExperienceVery convenient for my daughter who is going to college in Berea.
Gwendolyn R | First ImpressionsOnly moved out because we found a much cheaper place near where we store our travel trailer. Our room’s locking mechanism jammed easily. But we will visit to buy propane, though the transaction would be easier if you could call the office directly and meet the associate at the pump (where they collect payment anyway) rather than park, mask, and walk through the store. That’s because the phones are all routed through a central office.
WILLIAM W | Overall ExperienceThe only part I had a Issue with is I pulled my Storage early. when I talked to the guy about getting money back I still had 15 days left he told me. He told me to take it up with Mgt on Monday because it was his problem.
Chrissy M | Overall ExperienceThis is far better than my previous years experience with U-haul.
Della R | Overall ExperienceI originally had a 5x10x7 unit for $79 a month reserved, I was afraid my stuff would not fit so I asked to upgraded to a 5x15x6 for $139 a month. The unit I was given was 5x10x6, so basically the same as my first reservation. All my my stuff ended up fitting anyway. I need to price changed to $79 a month because I would have just stayed with my original until because they're the same size. The manager said he would fix it but the cost is still showing up as the larger unit on my account. I tried calling 3 times today, I was on hold for 25 minutes and then the call dropped. I tried to resolve the issue before leaving a review.
Nathalie M | First ImpressionsMy access card did not work at all. So I couldn't move the rest of my things into my storage a d now have to pay another fee because of it
LANETTALARYNE M | First ImpressionsI was very pleased with the storage unit and company. The facility was very clean and well lit every time I was there. I knew my belongings were safe with the security available. I would most definitely return if ever I need to store my things again and have already talked to family and friends about how happy I was.
charlene m | Overall ExperienceI wanted to be placed in a storage unit outside so that I could drive up and unload. They kept placing me inside in a temperature controlled unit. After 3 attempts, they finally understood what I wanted. They wouldn't show me where my unit was at, and they didn't explain how the security card works. I had to ask them. They didn't seem very motivated to help me. I won't be back after I am done using the unit. It shouldn't be this hard.
Benjamin B | First ImpressionsYoung Lady waiting on me was very efficient and knowledgeable. Great to have someone who's friendly goes a long way.
WILLIAM S | First ImpressionsI was rented a storage space that already had a lock on it. I had furniture and other items line up only to have to move them. I had hired labor which caused an extra expense. When I got to the second space that had a lock on it as well! It already filled with someone’s else’s items! Your staff was flustered and argumentative! I wil look for a Thor storage facility next time. Stag was unprepared to handle the situation as no manager was there
PHILIP Y | First ImpressionsFred was very helpful in checking me in showing me around. Other than the broken garage door very pleased with the site and the helpful staff.
Chris E | First ImpressionsGreat customer service and willingness to help satisfy my moving needs. Very friendly staff.
Joseph D | First ImpressionsThank You
Veronica H | Overall ExperienceThe facility itself was very nice. The staff, not so much. They have an attitude with customers as if they are doing you a favor by working. Also, very behind on paperwork apparently. I closed my storage unit out on December 28, yet they were sending me late notices and late fees on January 10. I requested a phone call when the matter was ultimately solved, still didn’t receive that. They also never answer phones at this specific location.
melissa a | Overall ExperienceBeth did a great job finding me a locker great service
karl p | First ImpressionsEveryone was very helpful and the facility is very well maintained. Thank you to your customer service representatives for a great experience.
larry s | Overall ExperienceMaurice and his staff were very professional, friendly and helpful. The store / office area was clean every time I had gone in there. I would recommend this facility to anyone who asked about needing a place for storage.
BOB G | Overall ExperienceThere was one good employee working in the other employee wasn't so great don't know his name but it was a young boy I don't know why he didn't show me where my storage bin was but the other employee which was a girl helped me very not very good okay
MARY B | First ImpressionsThe bathroom was consistently dirty and/or non-functioning. There is a leak in the roof in the inside loading area. Makes me wonder if the roof isnt leaking elsewhere. Maurice is nice but when I was switched to 24 hr access in the middle of winter and I had trouble getting in (due to lack of communication), I tried to call Maurices phone number which is posted everywhere several times and I got no answer. I called the main uhaul number and they basically said "sorry we cant help you". I believe that communication is lacking with the customer service. Not everything is explained and all employees are not on the same page. Both lockers that I rented, they forgot to remove the zip ties from the storage doors. There always seems to be some sort of computer issues. One employee just said "our computers are going down it seems" in the middle of accommodating a customer and that its kind of a regular occurrance. If trying to call the facility or seeing them in person, the wait times are usually atrocious. There always seems to be new employees. The climate controlled units and loading zone (with carts) is pretty nice though. Ive never seen such a set up but it makes moving in and out so easy.
heidi t | Overall ExperienceWhen uhaul on Lorain didn't have storage like promised I had to go to this one, prices for same facility were $40 higher, and they tried to make me buy there lock, they only allow a certain kind you can use, I already had that one so didn't have to purchase there's but what a scam don't tell you any of this before so you can decide... I feel with a big company it should be the same at every location...
Michelle K | First ImpressionsI would recommend U-Haul in a heart beat
Mary S | Overall ExperienceI wish we could get another Security Card . iIt makes it difficult when I have to wait for my husband to come and swipe. It is hard to be at tweo places at the same time Is this something that you could offer us
valerie s | First ImpressionsReally excellent service!!
Jani M | First ImpressionsStaff was extremely friendly and helped whenever I needed it! Facility was was very clean and well maintained! Would use again!
ROBERT C | Overall ExperienceOnly hard part was getting ahold of anyone over the phone. I physically came in to ask my questions. Called all weekend and waited 20-30 minutes before hanging up after all the prerecorded "someone will be with you shortly
Julie P | First ImpressionsQuick process, friendly helpful staff. Reasonable prices. A+ service
KENNETH B | First ImpressionsAll my storage needs ,were well taken care OF!
andrea b | Overall ExperienceEverybody was very helpful explained everything in a way you could understand everything was clean and safe
martin o | First ImpressionsIt’s a nice storage unit but very expensive
adrianne H | First ImpressionsThey made this transition very easy. I was so impressed by the costumer service. I will recommend this facility to my friends and family. They made sure I knew everything up front. It’s very clean. I am a very satisfied customer!!
Richard M | First ImpressionsWebsite needs to better show keypad locations. All communications reference a gate despite Brookpark entrances having no gates.
Glen H | Online Move InMy customer rep was very helpful and knowledgeable about the facility
steve t | First ImpressionsI was new at renting a storage unit the staff was kind understanding and very informative. I highly recommend U-Haul
Iris R | First ImpressionsEveryone was so nie.
alice R | Overall ExperienceI have a hard time getting in the building and then i have a very long walk to the unit it's rough on this 86 year old body. Have a great day. Andy C.
Andrew C | Online Move InThis was an outstanding and convenient place to store my daughter’s college stuff.
gwendolyn r | Overall ExperienceI moved out online on the 10th and the people that worked there never looked at the emails to check me out.. So now they said I didn't move out till the 15th now they trying to charged me 76$ for extra day or 2 ..dont be a customer with them they are out to rob you
Peter L | Overall ExperienceThe lock on the storage unit we were given was broken, and we were assured it would be fixed. However, during the 2.5 months we used the unit, it was never fixed. We called several times to have it resolved, but we were told every time that it would take longer. The last time, a manager implied it was our fault for not calling more. However, that had been our third call. While the staff members at that location are very kind and helpful, the management is lacking. We would not recommend the business for that reason.
Victoria L | Overall ExperienceHad communication issues with the employees. I was asked to provide multiple people for the application or what not... did not have anyone to put down had to make up people. Asked to speak with manager.... he told employee to give me to another person whom was not a manager because i was upset. I filled everything out online and was being asked the same questions. Whats the purpose of reserving online? Once shifted to another employee she was great help but apparently she could have checked me in for the truck rental as well but didnt. Manager refused to help at that point and pushed me off to the employee inside. Very unhappy with my service. And overall experience. Once arrived the next day to put things in my storage unit cleaning lady was cleaning it. So i also was given a dirty unit that i had to wait 10 min to be cleaned. It was time consuming.
Collen L | Overall ExperienceStaff very helpful in showing me storage space size options and then helping me get set up with my new unit.
Samantha M | First ImpressionsThe staff and store manager were very accommodating to my needs. When there was a question about a turn signal not working the store manager came outside to correct it by switching out the tow-dolly with another one. I have since then used the offer for a storage unit and just recently got a second one to rent. Very clean store and outside parking lot and the areas around the storage units.
BOB G | First ImpressionsI moved from Pittsburgh to Cleveland and the employees I interacted with went above and beyond any expectations I could of imagined I spoke to candy, And Chrissy, By phone who went out of their way to find out the answers to my questions and were so helpful, and there was a gentleman I can’t remember his name unfortunately but he helped me to get into my storage unit and was very helpful with showing me how to navigate my way around. I am so impressed with the service I received it was one of my few pleasant experiences in a stressful move. I can’t thank those staff members enough.
Nancy B | First ImpressionsThe girl that helped me explained everything very well and she was pretty ❤️
Peter L | First ImpressionsThe person who rented me my unit was extremely courteous (even though I came in around closing time) and was able to answer all of my questions. She is a true asset to Uhaul! I did not even consider another storage business after speaking with her!
HAROLD D | First ImpressionsStorage unit I was assigned at the location was dirty and has trash in it. I am not putting my stuff in the unit until its cleaned out and disinfected. I will be calling the location tomorrow to complain and ask that the issue be addressed. I have pictures and would be glad to share them if needed
Scott B | First ImpressionsStaff extremely friendly.
Barbara H | First ImpressionsWill only store my belongings at u hall
Robert M | Overall ExperienceGreat service
jason c | Overall ExperienceThe amount of money to pay was high.
Ana G | Overall ExperienceMy storage unit Leak with a bunch of water and ruin my things
dominic c | Overall ExperienceI stopped in to discontinue my auto- withdrawal since I was moving and could finally empty my storage. The rep kindly removed it in the system and told me the date in which I had to empty it. Then i received calls declaring I was late on my payment. They said they would update the notes in the system. When I arrived, my lock was double locked by theirs... my unit number was lit up on the board in the office area. I felt like a criminal. I told them as much too. Also, the snow accumulation around the unit was bad and it was so icy, my elbow is still bruised from losing my footing when getting out of the truck. Place could be 5 stars if they just paid attention to the details. hen
Lisa D | Overall ExperienceNone
Angie U | First Impressionsnone right now
Virginia M | First ImpressionsThe employees were very helpful. Was dropping off at this location after driving from Kentucky. Very stressful day. They were very kind and showed where my storage unit was and how to use alarm.
ANITA C | First ImpressionsHaul has come a very long way. Very well organized, very impressed with the size of the operation and services they provide. Great job Uhaul, will do it again. R. David Malone
David M | First ImpressionsEverything was great here - no complaints! Staff was very friendly and both move in and move out were easy!
Amy F | Overall Experiencethank you
KEVIN G | First ImpressionsWas great. Everyone went out of their way to get me what I wanted. Very satisfied.
paula a | First ImpressionsGreat experience
paula a | Overall ExperienceThe staff was great and the facilities are very clean
fred m | First ImpressionsI love the staff at the UHaul on brookpark road
Vanessa D | Overall ExperienceNone
Lee G | Overall ExperienceMikayla was amazing! She was helpful and very informative!!!
Amanda W | First ImpressionsI notified the main office that I would be moving out , Then I kept getting notices about late fees. Even though I told them I would be moving out I'm not very happy about that.
Brian D | Overall ExperienceVery helpful and curitious
David H | Overall ExperienceI am extremely grateful to Krissy, for being so understanding and kind to me as I transitioned my late husband stuff out of my old place, into storage. She's a sweetheart! Will work with her Only!
LaVita B | Overall ExperienceGreat facilities
Michael N | Overall ExperienceAll of the Staff was simply wonderful...I really felt valued as a customer. Moving is worst than seeing a dentist but the staff there really helped make it a much better experience. Thank you all
Samar S | Overall Experienceno problems
Robin R | Overall ExperienceVery friendly workers. Scott took care of us..explaining and answering all questions,even though he had laryingitis. Would recommend this facility!
Carol s | First ImpressionsYour rates are sky high! could have gotten the same size unit for 100 a month cheaper with almost 24 hour access. And the fact I would have to pay extra for 24 hr access is dumb!
David H | Overall ExperienceHaving the 30 day free storage really helped us out. The manager even let us use a 10X15 unit without addition cost. The staff was exceptional. I was very impressed. Thank You
Troy T | Overall ExperienceFast service ... FRIENDLY ASSOCIATES . Keep up the good work
william e | First ImpressionsThe staff was very accommodating and helpful! No trouble with getting in and out of our storage unit. Overall experience was great! Thanks
tamara c | Overall ExperienceSales associate was knowledgeable. He took the time to give me a unit that prevents me from climbing stairs... thank You
Larry O | First ImpressionsEfficient
Brian M | First ImpressionsThe storage unit completely met our needs! Thank you!
Kathy l | Overall ExperienceVery helpful staff
Amy L | Overall ExperienceYour storage rooms are too small for the prices. Your customer service is very poor. Your workers are nasty!!!
JAMIE R | First ImpressionsVery smooth process to reserve and rent. Storage unit accessible and clean.
Kathy l | First ImpressionsVery nice place
Karen T | Overall ExperienceThe lady that I delt with did a great job, she was quick and explained everything, made me feel comfortable
david c | First ImpressionsScotty was wonderful. All of the guys were so helpful during the flood emergency we had.
lisa s | First ImpressionsYour manager helped me through a difficult move. I like the direction your company is taking
BILL M | Overall ExperienceThis facility is far and above excellent. It is thoughtfully laid out, great loading area features, impeccably clean and the staff provides efficient, courteous and professional service.
Dolores W | Overall ExperienceGood
Betsy L | Overall ExperienceAlot of odd people that ride around the lot that arent utlizing uhaul . One day a male approached me as i was retrieving items from my unit and when he noticed my brothers hopped in his car .
Savannah H | Overall ExperienceThank you
wayne t | Overall ExperienceEverything was good but there was a small leak in my unit causing some of my stuff to get wet
Aaron B | Overall ExperienceWe needed the storage at a difficult time. Your staff, your services and the storage unit were all superior and we thank you so much for you assistance in EVERYTHING.
Sharron W | Overall ExperienceNot good at all
Theodore W | Overall ExperienceProfessional and courteous staff. Very helpful. Very clean and secure facility
Thomas V | Overall ExperienceRational and courteous staff. Very clean and well run facility
thomas v | First Impressionssorry, I filed a claim for missing items out of my ubox, but the items were not really missing, my son hid the box of things that I was looking for, in a suitcase, which was not expected. My apologies
Heather G | Overall ExperienceOur U- boxes were clean and free from smell or pests when we opened them up after 4 months- overall great experience for the price and convenience of a cross-country move!
Sharron M | Overall ExperienceWas a great location and service. Staff was excellent!
eric p | Overall ExperienceGreat
Korrin W | Overall ExperienceFacility manager and staff were helpful and professional. Will definitely recommend to family and friends. It is a safe , clean and secure location. Thank you UHaul
kathleen c | Overall ExperienceGreat service by the team of workers there,Thank You.
JAMES H | First ImpressionsVery helpful
John S | First Impressionsvery happy with u-hall!!
Sharon r | First ImpressionsWould definitely recommend!
Kate K | Overall ExperienceI had a storage unit for 5 months and it helped me make a smoother transition when I was planning for a move. I always felt safe there. Last night, I recommended to a friend who needs a unit now.
marianne k | Overall ExperienceGood experience overall. Would use this service again.
brian h | Overall ExperienceThank u for good service
Wilma G | Overall ExperienceAlways clean and secure with friendly and helpful staff.
Freddy C | Overall ExperienceThank you
lillian d | Overall ExperienceOutdoor units are heavily slanted and have a big bump so you cant roll anything easily in or out... And $220 a month is pretty ridicoulous rate in my opinion. I would not recommend.
dane h | Overall ExperienceGreat customer service
Michelle W | Overall ExperienceWe rented a U-haul storage box for our driveway for a month to store some items for a short time and were very pleased with the experience and with the people who brought it and picked it up and the
elaine p | Overall Experiencestaff was great at Brookpark location/ Billing department not so good/ Account was in my name but my sister paid/ Almost every month we would get a late notice and this last time they put their on my
jon s | Overall Experienceexcellent customer service
Darlene M | ReservationQuick and friendly service!
Brian S | ReservationAll agents were courteous and knowledgeable! Very easy access to my unit!
Betty S | Overall ExperienceStorage intertubes should be pro-rated. Circumstances dictate when a renter needs to close out the storage unit.
Tyler B | Overall ExperienceThe staff members were the absolute opposite of friendly and helpful. I would recommend others I know to store their things anywhere other than here.
Zachary W | Overall ExperienceMessed up our delivery and was forced to wait a day
matt q | Overall ExperienceEverything was excellent. Thanks
Melissa H | ReservationPleasure to deal with very helpful
Edward N | Overall ExperienceMy experience with this UHaul Facility was excellent from my beginning to the end. Kudos to the Manager and staff at this location!
sonya w | Overall ExperienceBoth Maurice and William Hoyett were very professional and helpful. Excellent customer service.
Michael C | ReservationThis is truly the best stirage facility I have used! The loading dock and carts are so convenient and helpful! Thank you for your great service! Highly recommend!!
Sue K | Overall ExperienceThe service was amazing tkns for you help
Matilde T | ReservationThe women who delivered and picked up our UBox was wonderful... at the beginning of the contract and the end. They should be commended. Getting a hold of the office VERY difficult.
HALLI W | Overall ExperienceThe Staff at Uhaul was great very welcoming and was very kind and considerate thank you guy's a lot.Toni M.
toni m | Overall ExperienceGreat service, would like to see humps over back tires removed and mom’s attic for added space and fluidity of load
Otis J | ReservationThe staff there is so amazing and understanding, I would not dream of taking my business elsewhere.
WILLIE H | ReservationI received many conflicting emails about the date that our Ubox would be available. One said it was guaranteed to be available on the 29th and it was not. Staff also seemed confused about details.
mallary w | Overall ExperienceThe person who I had contact with, Kishi Was very professional with superior customer service skills and also handled the delivery of the large u-haul box with skill, everything arrived in great shape
John L | Overall ExperienceService was great, good communication
Win M | Overall ExperienceI appreciate the Manager and workers at this location. Although we arrived 2 minutes before closing, they were patiently willing to help us. A huge thank you! Sonya Williams
sonya w | ReservationExcellent Staff !!!!!
Tom R | Overall ExperienceFantastic Manager. Fantastic Staff. Thank you. Ray Gray
Raymond g | Overall ExperienceFacility is enormous and offers a ton of services I didn’t realize were available. Very happy with the unit I rented. Staff were friendly and got me checked in very quickly.
Kevin K | ReservationThe staff there is excellent outstanding they were courteous friendly and most of all friendly to everybody even my nieces. Thank you very much
Daniel A | Overall ExperienceThe staff here are amazing and very helpful. The units are clean and easy to nbn get to.
Michelle H | Overall ExperienceI think they do a wonderful job taking care of customers
Kristin b | Overall ExperienceUHaul delivered our goods from California to Ohio just as promised.
CAROLYN G | Overall ExperienceDon’t plan on ever returning
Joe P | Overall ExperienceWith my busy schedule it’s not always easy to meet and conclude some business. But with self Storage Parma I reminded and taken care of. Not to mention I felt safe and and my items secured. Thanks
Abraham B | Overall ExperienceI had a pod delivered to my house, and when it arrived to Parma's location before going to my house, I never heard from them when they said they would contact me (over 5 days). Poor communication.
Valerie L | Overall ExperienceEverything is ok for now
jose r | Overall ExperienceNice
joshua y | Overall ExperienceI was very impressed with your facility from day one. Definitely will use again if needed and will also suggest to friends and family. Your staff are helpful, respectful, pleasant to deal with.
Patricia F | Overall ExperienceNever rent storage here again! Paid for my next month starting on the 28th, wanted to vacate on the 2nd was told they do not prorate! So there goes $180.00 for a space that I'm not occupying. #!@k uha
kenneth w | Overall ExperienceNice and clean place
Debbie L | Overall Experienceexcellent communication and friendly professional service. your staff were accommodating to our moving timeline which was so welcome during a stressful process. Natalie was timely, friendly & skilled.
Margaret M | Overall ExperienceWe loved the access and security feature with our unit. And the ease of access and drop off of the truck when done.
Ronald S | Overall ExperienceAmazing place, amazing staff. Would definitely recommend to anyone!
amber b | Overall ExperienceI didn’t actually see the “facility” so I gave it a positive rating. You really need a N/A option. The delivery of our u-boxes went very smoothly at your end and the drivers were prompt and considerat
Denise H | Overall ExperienceStaff super helpful! I'm so happy with the service :)!!! Keep up with the great customer service
Susan C | Overall Experience