Nothing everyone was so nice!
VANESSA O.Moving Truck Rental in Parma, OH at U-Haul Self-Storage of Parma
10701 Brookpark Rd
Parma,
OH
44130
Services at this Location:
Contact Us
10701 Brookpark RdParma, OH 44130
Services at this Location:
Hours
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
One-Way and In-Town Local Rentals in Parma, OH 44130
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
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Moving Trucks
We have the largest selection of new trucks!
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Trailers & Towing
Our cargo and utility trailers start at $14.95!
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Self-Storage
We have the most coverage in North America!
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U-Box® Containers
We ship across town or accross the world!
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Moving Supplies
We sell hundreds of products to make moving easier!
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Trailer Hitches
U-Haul is North America's #1 hitch installer!
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Propane
Propane service delivered straight to your door!
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Trucks for Sale
We have the largest selection in the industry!
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 1.0
Train employes better not to have attitudes with customers because they are having a bad day. Would not recommend this location
MATTHEW H.- Rating:
- 3.0
Was pretty upset I got a unit with less then half a gas tank.
VERNER R.- Rating:
- 5.0
Free Coffee and Glazed Donuts ðŸ©
SAMAR S.- Rating:
- 5.0
excellent!
MARTY K.- Rating:
- 3.0
I rented the truck at just under a half tank of gas. I returned the truck with 110 miles used. The truck gets 10 mi per gallon which would mean that I should have been responsible to place about 11 gallons in the tank which is the exact amount I placed in there right across the street at Sam's club before returning and have the timed and dated receipts to prove it, the gauge showed a half tank. yet my final receipt shows that I was well under and I was given a bill with an extra $24 which would indicate I should have put in eight more gallons of gasoline. Impossible that I should have had to put 20 gallons in when I drove 110 miles. But I guess that's how you guys make your money.
JEFFERY T.- Rating:
- 4.0
Not a thing at the moment no complaints
HENRIKA R.- Rating:
- 5.0
need to really oil the doors and tracks of the trailers. this was the 3 trailer have rented in the last few months. as we are traveling medical staff and move every 8,10, 13 weeks. this is the 3rd trailer that it has been a liitle difficult to open or shut the doors easily. we have rented a 6x12 in zanesville. 4x8 in tx and 5x8 here in clevelad and all been a little bit more diffcult. i undrstand they may not all getrented every day. but spray some wd40 when come in and right before they go out. to help customers a little bit more.
REBECCA R.- Rating:
- 5.0
I have rented two times both were great friendly staff quick and easy you guys are great
ANGELA Y.- Rating:
- 5.0
Well do phone check in but still had to find someone to get key
James B.- Rating:
- 5.0
Great customer service
william L.- Rating:
- 4.0
Only thing was not happy to have the size we needed. But they did give me what they had for same price and worked out well.
SUSAN M.- Rating:
- 2.0
I did not receive the $50 Reservation guarantee credit despite being sent to this location because of non-availability of the truck I reserved at the 16515 Lorain Ave location. I ordered and confirmed 4 dozen furniture pads and was provided with 2 dozen.
David B.- Rating:
- 4.0
Dropped off after hours. Facility grounds are well kept. The U-haul return website, I believe U-haul share, is very easy to use.
PHILIP W.- Rating:
- 3.0
When I got ther they said my reservation was canceled. Only had smaller truck available. When returning, the records were incorrect so I was charged a gas surcharge. When I left gas was at 3/4 but records said it was full. They did correct and remove the gas charge. Overall not a smooth series of events
BRUCE G.- Rating:
- 3.0
Was not able to correct the mileage before we turned in the truck
Emery S.- Rating:
- 4.0
I used the van for a week , could of been a better rate for a week or maybe they didn't tell me
JAMES C.- Rating:
- 5.0
nothing. everything is excellent at that location.
ROBERT S.- Rating:
- 5.0
Nothing that I can think of . Your prices are reasonable , your equipment is excellent, the employee's was excellent . The only thing that disturbed me was one of the employee didn't have his mask covering his face .
DEBORAH W.- Rating:
- 5.0
Billing process needs to be improved. I reserved a cargo van, estimated mileage at 100 or less, and two mattress bags. When I got to the location, the U-Haul version showed a bunch of moving accessories had been ordered too, which totaled $81.40. The agent supposedly cancelled that (it is still on my credit card), and as of this writing, my credit card shows $89.93 total charged by U-Haul, and the correct total should be $85.32. I suspect U-Haul will issue a credit for the overcharge eventually, but it shouldn't be necessary for the customer to do double check U-Haul's charges.
JOHN A.- Rating:
- 3.0
Better customer service skills with customers not saying take it or leave it when you find the odometer reading is over by 100 miles being a business and having customers to take care of I had no choice but to take the truck today I bought be a truck so that I would never have to go through the same issue again but the return was amazing I forgot something in the truck and a young lady chased me down to make sure I didn't leave without my items I would thank her a million times $900.00 was in the folder she didn't go through the folder or my belongings thank you ma'am
Christopher B.- Rating:
- 5.0
I was kindly greeted , no waiting , everything was respectfully explained to me on the rental procedures. I was in and out with my rental truck in less than 10 minutes. Returning the vehicle was even easier. Excellent service!! Don't change a thing.
RICHARD S.- Rating:
- 5.0
Employees were friendly, and all was in order. Just the outside of the truck was not clean.
John C.- Rating:
- 3.0
The employee had no idea the truck was coming. Which we found strange, but the took the truck.
ROBIN K.- Rating:
- 5.0
Nothing... but Maurice was fantastic!
Kelley G.