Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Morning and afternoon customer service was amazing.
MALIK M
Rating:
3.0
U-haul has poor internal communication problems...
not satisfied at all...
GARY H
Rating:
1.0
Customer did not leave a comment.
VICTOR G
Rating:
4.0
Customer did not leave a comment.
Avi R
Rating:
5.0
Customer did not leave a comment.
Enrique G
Rating:
5.0
Andrew V was wonderful helping me return my trailer amazing customer service! Thank you
STEPHANIE R
Rating:
5.0
Maybe, explain with more details when the customer return the truck
xavier T
Rating:
2.0
I moved from Jersey to South Carolina.. I rented a small box truck and a car carrier.. the ratchet straps were rusted and difficult to operate.. the blinker was not working on it .. and the rear tire. Had a slow leak forcing me to stop every hour to fill it with air...I didn't have time to look for a U-Haul location for them to fix it due to the moving trucks scheduled.. I was forced to go to a stop that I had to get quarters for the air compressor.. I lost valuable time .. the windshield of the truck had bugs smashed and was difficult to see.. but we made it ... the place I returned the truck and equipment .. the guy was a super good guy ...
PATRICK C
Rating:
4.0
Customer did not leave a comment.
WILFREDO S
Rating:
5.0
Customer did not leave a comment.
RAMON C
Rating:
5.0
Customer did not leave a comment.
Keith L
Rating:
5.0
Customer did not leave a comment.
ALBERTO C
Rating:
1.0
White, I returned the truck. I was waiting a while.
ALI Z
Rating:
5.0
Customer did not leave a comment.
DANNY L
Rating:
5.0
Customer did not leave a comment.
SEBASTIAN G
Rating:
5.0
Customer did not leave a comment.
Eliot S
Rating:
5.0
Customer did not leave a comment.
RUBEN A
Rating:
5.0
Customer did not leave a comment.
FRANCIS B
Rating:
3.0
Andrew greeted us and helped us check in our one-way 15 footer. He gave us the other equipment we rented and we were on our way.
CANDIDO M
Rating:
5.0
Customer did not leave a comment.
JESUS F
|
First Impressions
Rating:
5.0
thanks
DONNA W
Rating:
5.0
Customer did not leave a comment.
HOMERO I
Rating:
4.0
Customer did not leave a comment.
FERNANDO G
Rating:
4.0
Customer did not leave a comment.
RAMIRO S
Rating:
5.0
You guys were great excellent job
NORTON G
Rating:
5.0
Customer did not leave a comment.
JOSE M
Rating:
5.0
Customer did not leave a comment.
Rebecca S
Rating:
2.0
Rip off… charged fees when initial payment was 89$ but was then hit with $170 charge on my card! Please advise customers during checkout what’s needed before returning..
Stephanie C
Rating:
5.0
Customer did not leave a comment.
DALVIN R
Rating:
5.0
Customer did not leave a comment.
reynaldo v
Rating:
3.0
The idea that you have to call someone else as your backup contact is insane.
Timothy G
Rating:
5.0
Customer did not leave a comment.
BETTY W
|
First Impressions
Rating:
5.0
Excelente trabajo
Lizandro T
Rating:
5.0
Inside the store, the music plays continuously, repeating the same melody. After just a couple of minutes of chatting with the friendly staff, I find myself longing for a change of atmosphere. Perhaps a more varied music selection or a calmer soundscape could create a more pleasant environment. Thank you for considering this suggestion!
DAVID N
Rating:
2.0
You have a Hispanic woman who works there who has a nasty attitude. She is rude, and her facial expression says it all: i hate people and my job!
JAM S
Rating:
5.0
Customer did not leave a comment.
ANGEL R
Rating:
5.0
Customer did not leave a comment.
manula p
Rating:
5.0
Customer did not leave a comment.
JOSE M
Rating:
5.0
Customer did not leave a comment.
ESTEBAN Z
Rating:
5.0
Customer did not leave a comment.
MARK A
Rating:
5.0
Customer did not leave a comment.
CLAUDI M
Rating:
5.0
The gentleman that assisted us was knowledgeable, professional and friendly.
MARK A
Rating:
5.0
Customer did not leave a comment.
JOSEPH W
Rating:
4.0
Customer did not leave a comment.
Jessica F
Rating:
2.0
Train workers better
Frank M
Rating:
5.0
Customer did not leave a comment.
MIGUEL V
Rating:
5.0
Customer did not leave a comment.
MARCO B
Rating:
1.0
I m getting sorpresa with the prices always up
ERNESTO G
Rating:
5.0
Customer did not leave a comment.
ANDRIY K
Rating:
5.0
Customer did not leave a comment.
YUN S
Rating:
5.0
Customer did not leave a comment.
LANDY V
Rating:
5.0
The store rep was super helpful/knowledgeable about the truck I rented.
GEORGE F
Rating:
5.0
Having to do all the return photos in the rain is not fun. We shouldn’t have to do that.
ROBERT K
Rating:
3.0
Customer did not leave a comment.
RICCARDO D
Rating:
5.0
Kevin was amazing! Got me in and out super quick and efficiently. I was looking to get bubble wrap and was a little confused by the “small” & “large” with the bubble wrap. Andrew saw my confusion and explained it’s the size of the bubbles them self. Overall top tier experience! First time at the Passaic location & very satisfied. Thanks for making my moving that much simpler!
SHONTE J
Rating:
5.0
Todo salió muy bien T
Antonio G
Rating:
5.0
The customer service was great!
DENIS M
Rating:
5.0
Customer did not leave a comment.
RAMBO M
Rating:
4.0
Customer did not leave a comment.
FERMIN R
Rating:
5.0
Customer did not leave a comment.
ISMET D
Rating:
5.0
Customer did not leave a comment.
ANTONIO R
Rating:
5.0
Customer did not leave a comment.
ANTONIO R
Rating:
5.0
Customer did not leave a comment.
GEURIS F
Rating:
5.0
Customer did not leave a comment.
STEVEN A
Rating:
5.0
Great job to all of the members.
YENSER R
Rating:
3.0
It’s $19 something to rent and then the miles.why oh why did they charge me at the location $134 and then only having driven 17 miles get charged $100 total.where did the other fees come in.I don’t recommend U-Haul to anybody.
KRYSTAL W
Rating:
5.0
Customer did not leave a comment.
LESZEK Z
Rating:
5.0
Customer did not leave a comment.
ANDRES J
Rating:
3.0
I think it’s egregious that U-Haul doesn’t offer military discounts.
PHILLIP W
Rating:
4.0
Customer did not leave a comment.
JUAN G
Rating:
5.0
Customer did not leave a comment.
MAURICIO B
Rating:
5.0
Customer did not leave a comment.
Carlos F
Rating:
5.0
Customer did not leave a comment.
Michelle D
Rating:
5.0
Customer did not leave a comment.
RAMIRO M
Rating:
5.0
Verygood
Ho Y
Rating:
5.0
Todo bien
LEONARDO P
Rating:
5.0
Customer did not leave a comment.
ANTONIO R
Rating:
4.0
While I understand customers who return their rentals have no idea or concern of the next day's events. Trucks which can be reserved through the app during non store hours should be placed where customers can get to them
Kareem C
Rating:
4.0
Customer did not leave a comment.
CATHERINE S
Rating:
5.0
Customer did not leave a comment.
FRANCISCO G
Rating:
5.0
Customer did not leave a comment.
PATRICIA A
Rating:
3.0
Customer did not leave a comment.
Frank N
Rating:
5.0
Excelent
ELIZABETH H
Rating:
5.0
Customer did not leave a comment.
ANTONIO R
Rating:
4.0
Customer did not leave a comment.
RUBEN A
Rating:
5.0
Customer did not leave a comment.
Matthew K
Rating:
5.0
The person at the Passaic location was terrific. Friendly, knowledgeable, and patient.
The u-haul self-service process, through the app, however, is complicated and opaque.
Daniel D
Rating:
5.0
Customer did not leave a comment.
REYNALDO M
Rating:
5.0
Customer did not leave a comment.
SUGEY T
Rating:
5.0
Customer did not leave a comment.
RAUL G
Rating:
5.0
You need to hire more staff for the Passaic NJ location.
GIAN G
Rating:
5.0
Customer did not leave a comment.
JORGE C
Rating:
1.0
I’m 9 months pregnant. Hoy there named Mike was the rudest person ever. Made me feel super uncomfortable, unhappy and caused my baby and myself unnecessary stress
CHRISTIAN R
Rating:
4.0
Customer did not leave a comment.
Jose P
Rating:
5.0
Customer did not leave a comment.
ALISE O
Rating:
5.0
You are all excellent!!!
Keep up the good work !!!
So grateful to all of you.
God bless
Enida
NICASIO R
Rating:
5.0
Good service
JUAN Q
Rating:
5.0
Customer did not leave a comment.
Rafael P
Rating:
5.0
Everything was excellent personal. Take care of me very nice.
HECTOR R
Rating:
5.0
Customer did not leave a comment.
NURAY K
Rating:
5.0
Customer did not leave a comment.
ANTONIO R
Rating:
5.0
All the workers were extremely friendly and helpful!!
I definitely recommend this place. Thank you guys
JOYCE K
|
Overall Experience
Rating:
5.0
The person at the front desk was very friendly and helpful !!!
JOYCE K
|
First Impressions
Rating:
5.0
Staff went above and beyond to check us in. I have been doing a theatrical show in nyc and have been going so hard. I arrived right before close and they still took the time to get my stuff moved in properly. I would definitely like to thank the attendant and the manager for their help.
Elizabeth L
|
First Impressions
Rating:
5.0
Great customer service and a great overall experience