The facility is conveniently located, clean, and secure. I felt that my belongings were secure. Also, the staff is very friendly and accessible.
SHARON W | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Pittsburgh North Shore
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I checked in online and the app instructed me to skip the line and head to the side of the cashier/front desk. There was no one there to assist me so I asked the cashier at the counter next to mine for assistance and he accused me of skipping the line. I showed him the app that says to just get your keys and go and he had no idea what I was showing him. People in line also accused me of skipping of them. It led to a very unpleasant experience. Why does the app say “skip the line” if there is no one there to assist you directly? Why have an online check in option at all if it just means you have to wait in a long line any way? Overall I am not pleased with my experience and I absolutely would not recommend UHaul.
Brandon DThe seatbelt on the rental that I rented needs to be inspected. It was hard to get it off.
ADRINNIE MStaff was awesome!! Give them all a raise 👍
Marc MI had requested 1 size and. One had returned one to me to pick up . Had an issue with pass til light where it worked when picked up and by the time I got to destination it was out
GEORGE Pneeds to be 24/7 access PLEASE
NUNURAI M | First ImpressionsSlow service - 2 agents on the phone - seemed personal phone calls while we waited and waited. Missed part of our order despite reminding the agent multiple times of our Furniture dollies. In the end we just had them remove it from our order.
ARVINDER OJessica is extremely helpful, pleasant and professional. Great experience.
LAURIE Y | First ImpressionsThe employees that work there are so friendly! Love the Manager and his knowledge! Jessica was great and personable with making our reservations and Sean was so knowledgeable! We live in the South Hills but drive to North Side because of the great personnel that work there!
THOMAS BA sign that is posted for return vehicle parking. I was unable to unload my items when I arrived back at the Western Ave storage location due to being blocked by three vehicles in the clean out area, which is already a inconvenience to get in and out of. I am grateful for Dennis whom I spoke with the next day. I wasn’t charged, but I lost the help I had from the day before in which I had to move a truck full of item by myself. I still had to pay these guys for an unfinished job from the day before.
CARLA BAfter 24 years of renting moving trucks — always with Budget — we didn’t expect to be surprised. But this U-Haul location at 1200 Western Ave has truly changed our standard. When we moved to Pittsburgh four years ago, we hesitated to switch from our usual provider. We walked into this location unsure of what to expect. From the moment we arrived, the staff treated us with genuine kindness and professionalism. They didn’t just process our rental, they welcomed us, asked questions, and seemed to truly care about making sure our move would go smoothly. It was an unexpected and refreshing experience. Returning the vehicle was just as smooth. The staff remained helpful, informed, and warm. We said to each other that day, “This was actually a great experience.” Since then, we haven’t even looked elsewhere. Today, we returned another rental, and once again, the service was outstanding. The woman and gentleman who helped us at around 2:00 PM on May 18, 2025, were patient, understanding, and clearly knowledgeable. We felt respected and supported — something that’s unfortunately rare in customer service these days. The vehicle was clean and reliable, but the people made all the difference. We cannot recommend this location enough. Thank you for reminding us that moving can still come with a human touch. Your team has our full trust, and we’re grateful every time.
John EUhaul North Shore offered me the best customer service (matched only by Amazon Prime) in past 20 years. Every facet of the operations (bit especially the general managers) would compel me to positive comment to any asking About storage (or truck rental) from that facility. Great Job!
Sherman L | Overall ExperienceLocation was compact, but easily found. Nelson W was extremely helpful. Trailer was picked up on a sunny day and clean, but it leaked like a sieve when we got into rain the next day.
JEREMY KVery well maintained facility.
JOHN D | Overall ExperienceKeep moving 🫡🫂❤️
marilyn r | Overall ExperienceVery professional, courteous, zero problems
Dimitry BStaff was always friendly and helpful!!
david g | Overall ExperienceThe customer service provided by every employee I talked to throughout the process was exceptional. Everyone was incredibly helpful and answered any questions I had. My only complaint is that I booked my reservation two months before my moving day. I reserved 24 furniture pads and two dollies, and day of there were no furniture pads and only one dollie. Thankfully they were quick to amend the charges but that was still a point of frustration for myself and the movers.
Danny SExcellent customer service
DEIRDRE EThe only complaint I had was that my key card didn't always work.
sheri m | Overall ExperienceThe passenger side mirror was floppy and I could not fully see that while side. That sucked so bad, because you really need both mirrors. It's weird that I even to say that, but here we are. I just got a time critical task done but unsafely. I'm looking at Penske now for sure because that was bullshit
Joel Othey forgot to give me our moving mats, and then they shorted us by giving us 20 instead of the 24 i paid for
VICTORIA RVery easy and convenient. The staff explained everything perfectly.
Ja'Lisa B | First ImpressionsLet me start this with this is "kudos" feedback and I'm difficult to please. I am a GM in the hospitality industry, I know what I want and expect when it comes to customer service. Chris and his team exceeded my expectations! They nailed it on the head for superb customer service and helping me out in a difficult situation when I was under a time crunch. Whomever the Regional Manager is for the Pittsburgh area; please contact me! We're rarely contacted for positive feedback- only negatives. I love giving kudos to those deserving. This is a deserving scenario. I won't bore everyone with details but to give the cliff notes version...I had 36 hours to move from Pittsburgh to the West Coast. I ran out of time filling my storage unit and accidentally set off the alarm to the entire facility and had to leave. I had one piece of furniture left to put in my unit...my grandfather clock. without knowing what to do and leaving on a plane across the country in 3 hours I left the clock wrapped up in the Uhaul. I gave my 80 year old mother all my information and said "Mom, I need you to call them the minute they open and keep calling until they answer! That's my clock on that truck but I can't get it thru the door and I'm taking off and won't have cell service in the air. I need someone to tell them what's going on. I won't be able to contact them for another 5 hours." Here's the accolades portion~ To the wonderful, empathetic, excellent listener, female Associate that took the initial phone call from my mother while I was in the air...WELL DONE 5 STARS FOR YOU!!!! you knew it was above your head but listened to my mother explain the situation and found the answer/person to her problem. WELL DONE! Which leads me to Chris... Chris (I don't know your last name but know you're the GM)~ I am jealous of the team you have created! That IS Leadership! LEADERSHIP is what you created that helped me out! I wish I had the opportunity to meet you in person. A to Z your team were so accommodating and nailed every " guest opportunity" on the head....WELL DONE!!! 5 STARS! Chris's' Regional~You have empowered well! Kudos to you as well!
GRETCHEN C | First ImpressionsIf I ever need storage in the future I will definitely use this U-Haul location.
Cassandra W | First Impressionsdude...your whole crew at this location were top notch! give 'em ALL more money!
LISA NExcellent customer service everything was explained to me clearly and concisely.
CARLOS MExcellent service
WILLIAM SPick up was ok return not so ok was told the system was down went to another store
ELIZABETH MThe price advertised was $144.95 and I am being charged 179.95 not very honest to advertise a price than charg more for it
Stephan P | First ImpressionsKeep it consistent
Dion JThe staff was very courteous and professional.
OLIVIA BQuoted a fee and once I arrived it's something totally different.
JAMES MI picked up the rental at 3pm and dropped off and 8:30pm. That's 5 hrs and I got charged an extra 20 for late drop off..for all that I shoulda kept it overnight. charged me a whole day basically. And it would've been nice to be told that upfront.
Ciara NI have no complaints
MICHELE MNew van , very nice!
Scott DJessica was very helpful with everything
Jessie S | First ImpressionsThe location is convenient to anyone living in the western suburbs of Pittsburgh.
Ashley JGreat location with lots of trucks and easy access. Online reservation process and pick up was easy. Doing the initial review of the vehicle using the online system and being able to upload pictures was great! Much easier that dealing with forms. Thanks for the great experience!
Cheryl PI don’t know how the price went from a normal regular price to over $700!! I need someone to explain that bill to me because I do not understand it. I’m not a happy customer.
Annetta TGreat experience.
BRIAN HEverything was great and I was able to get Everything done and they made it easy for me.
CRYSTAL SI said no to the equipment speaking on the truck as that I felt as though the brakes needed to be looked at
ADRINNIE MThe staff at this location had always been INCREDIBLE! Very hard working and deserve a raise in my opinion. Above and beyond
CODY SChris and Jessica are amazing. They know everything about your system and you need to give them 15 raises, right now, each. Everything is always clean, they love maintaining the lil extras like the soda machine and the giveaway patch, and even the temperature is always within range (which, I have seen a few facilities that weren't). It even smells nice. How?? Also, I don't know who all can see this review, but the ones on Google that complain about the setup and getting parked in and blocked sometimes? If you have eyeballs in your sockets you can see when you pull in that it's tight. If it's the end of the night, you know people are returning trucks, and you park where those trucks go, that is a you problem, not a Uhaul one.
Marrita S | First ImpressionsNone
OYETADE O | First ImpressionsFemale worker was rude
SHANIKA DI reserved my truck well in advance. The day before my scheduled reservation, I was notified that my pick-up was moved to another location that is not convenient. Ok, fine. When I arrived at this location, it was not open yet so I went into the app to check out my vehicle. This is when I learned that the employees forgot to put the key into the off-hours dropbox so I could not get the vehicle I reserved. Online support was helpful, but they told me I could only get a smaller vehicle at this location and I had taken an Uber here. Luckily, an employee arrived a few minutes later and helped me get the vehicle I reserved.
SARAH BPickup and drop off was a breeze. Staff was friendly and efficient.
REBECCA KJamal was so helpful! He really helped me so much. Everyone at this store is professional and kind.
ATHENA MUpgrade the vehicles Clean the vehicles Hire staff that are not rude Improve the stupid "do it yourself on your phone in 15 mins or less" vehicle inspection process. Your staff should be doing that with a tablet.
ANGELA JThe morning staff were very professional and pleasant. Upon return, the 2 gentleman were not rude, but not friendly to say the least. I made comment about moving really beats the body up, btw, I’m 65 female, they rolled their eyes and looked at each other. I felt like an idiot!
COLLETTE BTruck was filled with water inches deep when delivered.
DONALD BMake it easier to leave my vehicle there when picking up a van. Better parking spaces
DONNA MI have been dealing with you guys for about 6 or 7 years now and haven't had a bad experience yet thank you your #1 in my book.
LORANN PHave typically had good experiences with this location, this last time was a little off. Mileage was off on the rental, desk clerk said they cannot adjust it, told me I can only fix with through the app, but the app would not let me past picture documentation of the vehicle, which I uploaded multiple pictures multiple times. Messed around with the app for over 20 minutes before giving up. Also, this equipment was a bit dirty on the inside, said it required an oil change, and the key fob was very intermittently working.
JAMES JThe best part of my experience was the clerk, Chris, who was there at 10am on Saturday, when I made the rental. He was friendly, professional, clear with details, and made the experience an overall joy! From a management prospective, he is the type of an employee a company cognizant of customer experience should be on a short list for advancement within the organization. The gentleman whom I returned the vehicle to was also of solid character. I just feel like it’s important for me to shine a light on Chris, because he harkens back to days when pride in your job meant something more.
RICHARD CVery helpful and friendly staff
Sarayu GCustomer service was great but the rules are a little too strict I went over two miles which I'm sure was because of traffic. and I think that's kind of lame.
ALEXIS AThe Staff was Very Friendly and Extremely helpful with all my storage needs
JOHN C | Overall ExperienceI've used this location before & previously was a good experience. When I walked in the associate was in the back for over 10minutes & I finally just had to walk back towards the office and say "hello". The truck had 1/4 of a tank of gas left & the truck sounded/drove poorly & the headlights were so bad I had to drive with my high beans on. I put $20 in gas to bring the truck back up to 1/4 of a tank & was still charged $50 in gas fees.
Marianne RGreat experience and very helpful everyday
GREGORY W | Overall ExperienceWash the vehicle.
BRIAN Hdriver side door wouldn’t shut completely
ZOE DThe move was smooth & easy. Got done in 30 minutes🙌🏾💖
Sharron W | First ImpressionsEven the rest room was clean! The people who work at this location are pleasant and professional.
DALE KYes great people and accommodate my needs thanks
VIRGINIA BAlways friendly and helpful
MICHELLE H | Overall ExperienceGreat and friendly service and staff!
MIRANDA SI have been with the U-Haul on Western Avenue of Northside for a little while. Every time I go in that crew that I see all is awesome. Everybody’s awesome there because anytime I need some question they have the answers they have the problem solved.
RICKEY MMake sure that and appliance dolly is available I had three appliances to move and I had to go to a different location to get a dolly that's not cool my movers were not happy the people were working with me that they had to wait until I went over to Westview to get a dolly. . The employees were awesome as usual but the fact that dolly was not available took out a lot of time from my movers. One of whom could have been at home sleeping that extra amount of time and I had to go over there to pick up that dolly.
JUNE KI rented a cargo van for the first time, and Blake and Nelson provided excellent customer service. Blake explained the process very well and improved our experience. I would use this location again
Annie LVehicle smelled like marijuanna and didn’t drive great
CARLEY HThe radio in my truck was broken and stuck at maximum volume. When I pushed the button to turn it on, it blew out my ears and nearly gave me a heart attack. The steering on the truck was about as solid as Jello on a waterbed. Other than that, it was fine, it was a Uhaul.
Nathan BI think the agents that helped me were both great. They were very helpful, patient, and respectful. Great customer service from them both. Thank you
JANA Dvery smooth and easy transaction.... vehicle was ready for me when I arrived and did not have to wait at all. Excellent experience
MATTHEW SAll of the dollys were missing. I requested an appliance dolly, and there were none at the location. The free dolly included in the truck was missing, and the furniture dolly was also missing, cutting the efficiency of my move in half. I understand that theft is real but that’s not my problem when it comes to expecting a dolly or a truck at the time I was promised.
BENJAMIN PAll was well! I felt welcomed, greeted with a smile and Chris truly was the perfect rep for U-Haul, he knew the answer to every question I had with a smile on every answer he gave. Now that’s service! Thanks Chris and keep up the great work! Give those who deemed good or great workers and keep your company running smoothly a raise and an award to know that they are much appreciated.
CARLA BI thought they should’ve cleaned the snow off the truck had the truck pulled and ready to go, which was not done. I had to clean off the snow from the truck and had to look for the truck in the location.
JAMIE SVery easy pick-up and very friendly service
GREGORY YI asked the day after I secured the space to cancel the order because the U-Haul truck was unavailable due to the combination lockbox not responding to the supposed combination despite a 30 minute call with the U-Haul. No one responded to my email, I called and left a message and sent an email two months later upon realizing i was still being charged. I am owed a full refund.
Justin L | Overall ExperienceEverything went smoothly - staff were friendly, they prioritized an efficient customer experience, and equipment was in good working order.
MASOUD SStaffs were professional and helpful
EDWARD CThe customer service is very good. They work with me very nice very understanding people they get the job done and no matter what vehicles always clean never had a problem with this U-Haul ever.
ADRIANNA MI was missing a dolly, got charged for it, and then was told I was $15 behind. Which the dolly money should've covered that. Today I got charged $45 off of my card, which we needed for funeral costs and ECT.
BRIANNA PThe staff were always nice and helpful, the facility exceptionally maintained and clean. It was great doing business with you.
DELORES A | Overall ExperienceWill begin moving in on the 16th
Doris W | First ImpressionsJeremiah at the western Avenue facility was a blessing to me. He was knowledgeable, patient and helpful. My move was not planned. It was an abrupt move. The U-Haul website features allowed me to rent a truck and storage unit at 1130p on Saturday night. And then with help of Jeremiah at 815a Sunday, I was able to connect with movers to aid in moving my home to the storage unit.
Kristina D | Online Move In👍🏽
Ernest D | Overall ExperienceVery courteous and helpful staff.
WALTER W | Overall ExperienceLove it
India M | Online Move InThey are professional and helpful 👏
KATHERINE H | Overall ExperienceRented storage space for over a year. Clean and safe space. Staff was great. Thank you Jessica for always helping me out when I had questions.
Art G | Overall ExperienceThe staff was very friendly, BUT when I came to pick up my rental truck, it had me picking up at a totally different location and took me an extra 15mins to re-do the paperwork, which was an huge inconvenience, as it caused me late getting to my movers who were waiting on me. The guy Calvin caused me an even more inconvenience when I showed up to my storage unit that had a Big pole in the unit. I requested another one and he gave me ANOTHER unit with another Big pole in it. I called twice again and no answer. I had to go down to the desk to request another unit that was ok. I don't want to pay for a unit that is taking up space with a pole in it. I leaves me limited space. This was VERY frustrating as my movers were late for their next appointment and I had to pay more money due to the inconvenience of your staff.
DELL H | First ImpressionsChris was very professional and courteous. Even though there's a little hole in the wall of my unit, I still decided to rent the space. Nice place so far.
Erika D | First ImpressionsThe first unit I rented had a column in it—this was not mentioned on the spec sheet—but I was quickly able to secure a different unit just down from the one I originally reserved. Customer Service team was great!!
Kathryn S | Online Move InEveryone was really helpful, they made sure that I understood everything.
KATHERINE H | First ImpressionsThe gentle furniture sharing area was full of trash, broken items and junk. That needs to be better maintained. I had gently used things that I wanted to donate and to also look through, but could not. Also, there was a lot of bugs in my unit. I had to shake out my stuff before leaving.,
Nabria B | Overall ExperienceThis smart mouth man with dark brown hair very rude to me.
Kimberly H | Overall ExperienceGreat customer service and excellent service!
MIRANDA S | Overall ExperienceThe unit floor was covered in water. I had to have paid movers wait 20 minutes for the problem to be corrected.
lisa p | Online Move InGreat folks, very helpful when I had changes I needed to make. Easy to deal with and knowledgeable.
KEVIN M | Overall ExperienceTo anyone reading this and intending to get a storage unit: Beware U-Haul and particularly the location in North Side in Pittsburgh, PA. I will never recommend U-Haul to anyone after the service I had. The lack of leadership at the North Shore location. And accountability in the team miscommunication with my situation. To begin: If you want to be continuously hassled for billing payment issues, be given information from one employee to have another one, a manager, argue with you on said information, and to be humiliated and called “disgruntled”-this is the right place. Please note this location is very small and the hours are limited, and at points unaccessible depending on the return of U-Haul vehicles blocking passage to the the storage unit. Second, Customer service is horrendous. I’m not going to say the entire team was bad, there are some newer staff members who seem willing to do their job. I had some issues with my unit that I won’t discuss in this post for I want this to be a warning to anyone considering going here to do business. I will say I never in my life dealt with someone yelling at me on the phone “your bill is late” while I tried multiple times to explain the situation on the phone. The Collection Manager really needs to learn how to properly do their job-asset the situation before demanding payment and the way they handle the situation was rude and unacceptable. The worst thing about this was the general manager. First, he referred to me as disgruntled. I was frustrated, particularly because I had gone a month after getting the billing situated for the unit, with the intention of moving after receiving a phone call from the general manager (an employee on the phone stated the general manager was the only one able to cut the lock off my unit and allow me access). A month passed and after receiving multiple letters and no phone calls returned, I decided to head directly to fix the issue. Even after the payment was resolved ( which I believe I shouldn’t had to pay due to the poor communication of staff and the fact the manager never reached back out after an employee said I had to wait for him to return and call me) I asked to speak to the general manager just to clear things up and he refused then “disappeared”. I could have called down there sooner but if I’m told the highest form of management was needed to fix my issue, that they would in fact due the right thing and call and clarity. Instead, after getting my bill up to date, no one calls now I am left to pay a month of rent that I didn’t even want to pay, for when I called to get billing corrected, I was under the impression that the lock, once the fee was paid, would be removed and I could move my belongings. This is unacceptable way to treat a customer, doesn’t matter the situation. To the General Manager at U-Haul in North Side Pittsburgh: if you would of taken the time to have a conversation with me, after calling me disgruntled, and not taking into consideration that your employees miscommunicated information that made the situation frustrating, I ensure you I wouldn’t of left this review. Do better U-Haul.
alonzo d | Overall ExperienceGreat staff!
Adolfo D | First ImpressionsMarcus was very accommodating and professional in helping me arrange for my storage unit.
Leonard B | First ImpressionsExceptional customer service.
Kevin P | Overall ExperienceThere was only one staff member helping customers and we had to wait in line about 10-15 minutes. Then when we finally got assistance we were asked to wait another 5-10 minutes so the first associate could take care of us so she could get a bonus. Uhh noo! We already waited long enough and we were tired from moving AND under a time constraint because we had to return our truck. I didn’t appreciate being asked that.
Grace M | First ImpressionsI was contacted day of that my storage unit was unavailable and moved to a different unit much farther from me. The pricing was incorrect and I had to speak to four people on the phone before they could tell me the correct information. Don’t allow people to book units if they are not available.
Emma S | First ImpressionsSean was great and very helpful. When I arrived, there was a back-up of trucks. It seemed as though it was mass chaos. Sean came over and said he would be right with me. I wanted to drop my truck off and rent storage for something in the Uhaul truck. When I went up to the GM, he said, "hold on" I have to move this truck. When he started backing up, he was about to hit a white van, so myself and another guy yelled so he wouldn't hit the van. He got out and said, " you know I have mirrors on this thing, I can see. Very rude. Then when trying to figure out a size space to rent, he got me a tape measure and said figure out a size. Poor service from the GM but Sean was very helpful in getting me a space and showing me the ropes. The GM's service is the reason for the Average rating.
Todd R | First Impressionsthe hours for the access on the door say a time that they are still able to be accessed but you can only use the side door at this time. I came at 5 pm and could not get my belonging out. This is problematic when you work til 4 each day. Other than that it was a good experience. I did have an issue with the truck rental as well but I don’t think it was their fault I think it was more of an app issue and they fixed it as fast as they could.
Koreen G | Overall ExperienceOutstanding service and super friendly, professional people working there.
Peter H | First ImpressionsI got locked out, but realized I was there too late
Sonia A | First ImpressionsThe staff, especially, were always friendly and helpful. Fully satisfied with our UHAUL North Shore experience.
Clare H | Overall ExperienceThank ❤️ You
tiona e | First ImpressionsThis is my 2nd time using Uhaul for my moving and storage needs. I have recommended, and will continue to recommend this location. Thank you.
Alaine M | Overall ExperienceThe staff are very knowledgeable, friendly and eager to assist with all aspects of rental process. Moving is an extremely challenging and stressful ordeal. Having people that understand this and try to relieve just a small bit of the stress is an absolute godsend during these times.
jim r | First ImpressionsThe customer service reps were not polite. Did respond to my greeting and didn't say you're welcome when I said thank you TWICE! CUSTOMER SERVICE KEEPS ME COMING BACK!
lisa p | Overall ExperienceThe manager Chris is a standup guy and did an excellent job renting me out the room. He knew exactly what he was doing and made the process quick and easy. Highly recommend anyone that is getting storage to talk to him or his team. They all seemed very well trained. Hats off the Chris!
Brian V | First ImpressionsThe online person told me that it was 24 hrs access the online keep saying error at least 3 to 4 times it was so hard doing it online. We went there with our cars full to put the stuff in the storage and they and it was closed at 10. The girl on the phone told me it was 24 hours. that's the only two things made it difficult
Genna C | Online Move InNothing bad to say. Everything is all good so far thanks for everything
Wilber S | First ImpressionsI love the saff!! They are soooooooo nice!!!!
Paula C | Overall ExperienceU-Haul was my choice to move my belongings from three states away to PA; but I needed last- minute storage since my new home was not ready. From my first call to U-Haul through the actual move, arrival of possessions, and subsequent storage of same, EVERYTHING was 100% spot on perfect. The manager, Dave Geary, took such EXCELLENT care of me. The facility is spotless and very well maintained and the staff was very courteous and helpful. No problems with anything from beginning to end and that's unheard of in the time we live in. If you are looking for storage, look no further, I just found the perfect place for you in PA!
Gary M | Overall ExperienceVery clean and affordable.
Tambra B | Overall ExperienceExcellent location. Great customer service. My only comment would be the lack of customer parking. It is an issue in my opinion. Everything else is perfect!
Lynn M | Online Move InGreat crew at North Shore, always kind and always have an answer.
Nicholas K | Overall ExperienceDave couldnt have more helpful. Jessica , Calvin and Guy all helped me while renting a truck and storage room over the course of 3 dYs.
JACQUELYN D | First ImpressionsIm Was Treatd So Good , Respectful ,Have Patients I loved it there I'll definitely Recommend u Guys Thank you
DIONNE M | Overall ExperienceThe parking for loading and unloading is very tight. The number of trucks parked along the side of the loading area makes parking very hazardous and dangerous.
GERALDINE A | First ImpressionsWe just came from Brooklyn, NY and we consistently had terrible service and experience there... So you had a pretty low bar. But, we were pleased to see that we have moved back to an area with some genuine customer service and sense of being helpful and nice. Thanks! The lack of that is one of the major motivators for us leaving NYC. So thanks for being a warm part of our transition to the area and giving us a hand with things.
JENNIFER N | First ImpressionsVery helpful staff. In particular Jessica, and all the guys at the front desk.
DARISSA C | Overall ExperienceOne of the worst services
Lavar T | Overall ExperienceJust a 24/7 access would be great.
NUNURAI M | First Impressionswould be great if the storage was 24/7 access please.
NUNURAI M | Overall ExperienceCharged too much for the same room size on the 1st floor...$70 too much...given no special...no free month
Marla M | First ImpressionsThe facility itself is nice, clean, and safe. However it is a bear to navigate the parking lot in order to park for loading and unloacking. They keep WAY too many trucks and trailers on the property - Fender benders are bound to happpen. Also --- The Uhaul storage contracts work differently that other storage facilities that I have used previously. They refuse to prorate and give a portion of the rent back for unused days. For instance if your contract runs the 4th to the 4th of each month and you move out on the 10th. The full monthly amount paid on the 4th is kept by Uhaul even though only 6 days of rental was actually used. This does not seem reasonable to me. There are lots of better, cheaper options with better customer service out there.
Clark L | Overall ExperienceI loved the fact that there were dollies available for me to use while unloading my truck.
Lisa A | Online Move InThe worker Calvin was amazing. He was very polite and kind and extremely informative. He answered all of our questions and was very helpful with everything. He made the entire experience very easy and fast. Highly recommend.
Heather M | First ImpressionsStaff pleasant and very accomodating...Great Experience...TY
Gisela H | Overall ExperienceKristian and Everybody at the Northshore I'm Pittsburgh site was very helpful I appreciate all they help and done for me I'd tell anyone to go too this site cause this U-Haul is very helpful an business helpful and friendly thanks Everybody
JAMES G | Overall ExperienceAssociate was helpful and detailed oriented. Thank you to all the staff .
Christopher C | Overall ExperienceFrom start to finish one of the worst retail experiences I've ever had the displeasure of dealing with. Incompetence, disrespect, confusion, and lack of knowledge run rampant. STAY AWAY!!!
Cameron J | Overall ExperienceOutdoor staff was very friendly and helpful!!!
James H | Online Move InEverything and Everyone were extremely courteous upon move in as well as move out Thank You
Sandra F | Overall ExperienceI am satisfied
Samuel D | Overall ExperienceDave was amazing! Extremely helpfully and patient as this was our first experience with storage units.
rosemarie g | Overall ExperienceI flipping love this uhaul location! I’ve been coming here for years and without fail, they have the best, the nicest, the most helpful employees that I have ever seen in any organization. I will always use them and I’ll always come to this one in particular.
AMA B | Overall ExperienceThe water in the storage space gets warm
James K | Online Move InThe unit (#2166) has a huge concrete column in it that takes up 1/4 of the space. Also, the door was broken on this unit.
Sara F | Online Move InJessica was super helpful getting me checked in, and she walked me through how the app worked.
Myles C | Online Move InMr. Guery is a professional and knowledgable manager.q. It's a top notch facility.
amy m | First ImpressionsOne way in and out! Trapped for a hour and a half! Customer service rep giving us a bad code for the lockbox. I had to move trucks out of the way to exit. It was almost midnight when I dropped my helpers off. We have deadlines for returning trucks too and it’s not right this happened. No one reached out to me as a courtesy.
Ammina R | Online Move InJessica was very helpful and professional. This is my favorite u haul location and I have moved over 8 times in the last two years. Always great.
JOHN B | Overall ExperienceSorry that i could not response, or pay tge bill for the storage. I have no money and my personal belongings have gone now. I will truely miss
sandeep b | Overall ExperienceDave and the rest of the staff were extremely helpful. They ensured I knew how to access the facility and that my storage unit was clean and well maintained before I started moving anything.
Megan H | First ImpressionsThe young lady that help me was wonderful and so was the two guys outside
DELLA S | First ImpressionsEveryone there is awesome!! Thanks so much!! 2 thumbs up to the manager who went above & beyond to help someone who lost the keys to their unit!!
Dawn G | Overall ExperienceEasy move in. Assistance with backing up the truck to the dock was a nice touch.
Donna M | Online Move InAll of the employees there were outstanding and helpful and deserve a raise
JAMES C | Overall ExperienceTo many of your trucks and trailers were parked in the loading dock area. It was impossible to maneuver a vehicle into the dock. I complained to management a number of times and the response was “f@&k you”. Accordingly, I moved to a competitor’s facility.
James C | Overall ExperienceBlake was very helpful and provided excellent and detailed information.
Michael W | Online Move InI had a great experience with this U Haul location because of Blake Drischler. I was initially skeptical of the location because of the average reviews but was pleasantly surprised by the helpfulness and flexibility that Blake offered. He was really quick with helping me in and guiding me through the online process. Afterwhich, he quickly helped me work out the administrative problems I faced, demonstrating that he was clearly knowledgable with the systems and processes in place. I am very grateful for his help and vibrant personality. I trust that my move out will be just as smooth.
Jerome G | Online Move InThanks for everything
Elvin A | Overall ExperienceThe sales clerk, Mike was fantastic, thorough, helpful and all-around good guy
David B | First ImpressionsExcellent customer service, staff very helpful with needs.
Gisela H | First ImpressionsProfessional and friendly staff.
william s | First ImpressionsOne particular staff member was very pushy and disrespectful... Being as though I corrected his rude behavior there is no need to report anything.
Lashawn H | First ImpressionsFirst I want to personally thank the team at this location. Brad, Calvin, Kristen, and the nice young man who worked 3/31. I had a lot of challenges to overcome that day with my first time moving out and having another storage unit not work out. Then issues with not being able to secure an 10” U-haul. I called and spoke to Calvin and while on the phone, one became available and he helped me with that process. They had everything ready for me as soon as arrived. The evening time, the young man working was extremely helped and friendly with showing me the unit and how to navigate it. And I had some small hiccups with the return and their team was flexible and I really appreciated that. I worked in customer service and I must say I have never seen a team go the extra mile before until I came here. Truly thank you North Shore U-Haul Team!
alonzo d | First ImpressionsThe female clerk was nasty, and treated her coworker and me like we were less then humans . She talked to me in a manner as if I owed her something. I am a businessman myself, and would have her removed immediately because she is a business detterant . Thanks
Sergey L | First ImpressionsGreat Service!
SHANICE E | First ImpressionsClean place nice people
mark d | Overall Experiencethank you
Teela B | Overall ExperienceThank you
janiel G | Overall ExperienceBlake was awesome. He seen our frustration and handled our issue quickly as possible. The rest of our time not so good. Brad the manager yelled the whole time om the phone about overcharging me for the uhaul and basically said that I’m out of luck. I told him we will never use this location again
ashley c | First ImpressionsVery pleased and your customer service staff absolutely outstanding
ARTICE C | Overall ExperienceMike was very helpful and polite
Samuel R | First ImpressionsClean and organized
Stephen S | First ImpressionsThe staff is very helpful and friendly. Have had 1 rental truck & 2 units so far, with the same facility for almost 2 years. Will be moving out of state by the end of the year and will still keep the unit because of them being so helpful
Sequoyia E | First ImpressionsMy overall experience was good, however, I received a phone call from a proclaimed “manager” calling me uncivil. She then threatened to access a late fee on my account if i did not call her back. The $15 late fee was charged to my account. I called corporate and requested a phone from the actual manager which I never received. In the future, i will use a different facility.
Robyn S | Overall ExperienceThe attended that serve me was very kind and well informed. She explained everything to us that we needed to know
Betty D | First ImpressionsThe manager was well unprofessional. As I was moving out she was argumentative. The manager was more unprofessional than the employees. as I was seeking for help,& in a moving process. Management was not helpful at all. The employee had to come apologize to me for her manager. & the whole company. For me it was a very horrible experience at this location located at 1200 Western avenue Pittsburgh PA. The Manager threatened to make sure that I could never use U-Haul again ever in life at any location. I have never experienced anything like this with using any U-Haul associates, at any location. Some of my items were stolen. (Jalen) which is one of the associates told me that they cannot search the camera unless they have a warrant for it. Please be advised that Jalen was one that was most helpful. In fact the young lady jaylen apologize for everything include her managers behavior. All I wanted to do was move my things out the storage stress-free as much as possible. The manager wouldn't help. I'm going to need some help because some things which were in my storage were stolen. I did have insurance. Please give me a call to see how I got resolved this issue at 929-272-6842
SHAMARIAH Y | Overall ExperienceProfessional and great clean location
KAREN T | First ImpressionsThey sold and stole my stuff will never ever ever ever go to Uhaul
CONNIE M | Overall ExperienceThe staff was really great and helped us out so much I appreciate them and all they did for me
Faith T | First ImpressionsI think the front workers were beneficial and were able to find a solution to all the problems we mentioned. Jay especially took her time looking for the perfect storage unit for us and was able to work around/ accomidate our problematic issues. Great place to rent a storage unit.
Omar S | First ImpressionsThe staff is always friendly and helpful.
Tambra B | First ImpressionsABOVE AND BEYOND!!! THANK YOU SO MUCH FOR EVERYTHING!!!!!!
Cierra B | Overall ExperienceThe manger & staff at this U-Haul facility is A1, I truly appreciate the professionalism of the staff.⭐️⭐️⭐️⭐️⭐️
Gary R | Overall ExperienceNot well maintained. No carts available and no parking for storage customers.
Quynh M | Overall ExperienceNot enough parking spots for loading or unloading - only 3. Never any carts available or only 1-2 for many people.
Quynh M | Overall ExperienceAbove and beyond top service
Robert G | Overall ExperienceThey really were helpful especially the general managers Thank you for everything
RICHARD W | Overall ExperienceDoing the entire process online was extremely helpful.
Carmen R | Online Move InLimit carts
Marsha J | Overall ExperienceThe complete staff at this facility is excellent. Helpful, polite, knowledgeable, and cheerful. The young gentleman who helped me, I believe his name is Blake, was especially outstanding. Too bad all organizations don't have people like him.
Robert S | Overall ExperienceJust wanted to say thanks to team 🙏 👍 Jayla was AWSOME help..definitely recommend this facility.
RICO E | First ImpressionsThe U-Haul on Western they are very courteous and kind they will walk you through it show you how to do things card in card out it's an awesome place it's got an elevator too not like the other place I was in not that I'm knocking the other you all but this is a lot more convenient on Western Ave
rickey m | First ImpressionsKate was super helpful!
Emily T | First ImpressionsNone
douglas o | First ImpressionsThe staff that made the truck reservation didn't want to give me the offer of the first month of storage free. I need to make it online. He wasn't rude but not friendly at all.
Fernando B | Online Move InBrad and Blake were responsive, helpful and professional. They are a huge asset to your organization.
Craig C | Overall ExperienceDefinitely a good place to store and secure your belongings
janice p | Overall ExperienceHave a good day.
Ralph C | Overall ExperienceEverything went well! Met my expectations !
BIGI A | Overall Experienceemployees in Pittsburgh are outstanding. I read lot of poor customer service from state college u haul locations but everyone here are amazing. They are so easy to talk to and very understanding. !!!
BIGI A | First ImpressionsI had the pleasure of interacting with an assistant manager named Jayla and another representative named Kate. I must say these young ladies represented UHaul the best. They were kind, knowledgeable and very courteous. Their customer service was awesome! I hope there is a way to let them know!!! Great job ladies and the great service you both provided did not go unnoticed!!!
Velma V | First ImpressionsAbove and beyond. Really worked with me to get my moving situation sorted. Professional, helpful and kind across the board. Much appreciated!
James C | Overall ExperienceBlake was the nicest Uhual worker I have ever come across. I have used Uhual all throughout college and every experience has been different. But Blake went above and beyond, had a kind personality, and seriously I think the nicest worker I have ever had an interaction with at a store. That man needs a raise because he goes above and beyond. He also explained absolutely everything in a very simple language that made me feel like I completely understood everything about the facility and the security that it offers.
Alana V | First ImpressionsAssistant manager who helped us was very accommodating. Accompanied us to the unit to ensure it was clean and ready (and it was).
stacie s | First ImpressionsThis was a difficult move since I am currently in ID and made all the arrangements online, and my brother-in-liaw actually drove the truck from your facility to the location to load it with our household goods. Everyone was great, and when I had trouble converting from reserved to booking the storage units, the U-Haul rep was great and made it available on his end so I could go ahead and book/pay online from here. The team at the 1200 Western Ave facility is amazing!
Mary-Ann D | Online Move InBest service and communication I've ever had. Fast and convenient for me, and the professional understanding and accommodating was priceless. Only thing is automatic doors should be kept accessible to match after hours since it's the only big entrance available. Mabe put a lock timer to match close hours. Thank you for good services....
NUNURAI M | Overall ExperienceI reserved a unit near me. When I went to pick up the cargo van from that location they said they didn't have any 15' units and hadn't had any in months. WHAT!?! Why would you allow me to reserve one that didn't exist?!?! Thankfully, the next closest location had 1. But we had to hurry to get there in time to get it. It was well over twice as far away. Not good for mileage costs (and fuel). It also cost us precious time. When we got home, friends were waiting to help us load. My husband and I went to unload. We went back and forth with the carts, and we loaded them up and started to go back in, but the doors were locked (10:00 snuck up on us)! With all of the automation, why is there not a "we will be closing in 15 minutes"announcement?!? So we had to put all that stuff back in the van! The next morning, hubs had to work, a girlfriend of mine came and we got the van unpacked. I have a torn rotator cuff ... 😫 and had to do more lifting than necessary because the doors locked on us. I will never recommend anyone use uhaul storage. If they must, I will tell them not to reserve it online.
Shirley M | First ImpressionsVery helpful staff at U-haul When I needed any assistance with something they were always able and willing to help.
Alice B | First ImpressionsBradley was super helpful. I had to park the truck on the facility with stuff in it after hours. All of the staff was easy to work with and wanted to make sure that I felt taken care of.
Henry M | First ImpressionsYour employees were great,blake druschier, and rich. k
Jon C | Overall ExperienceThe assistant manager, I forgot her name, was super helpful in showing everything in the building and the process of getting in. I appreciate her help after I had to change to a different location because of space availability. She was very nice to talk to after a challenging day!
MERCADES C | First ImpressionsVery good 👍🏻
hassan s | First ImpressionsThanks
Francisco C | Overall ExperienceManagement and staff were very helpful and efficient in addressing any concerns.
Hossein A | Overall ExperienceBrad and Brian I believe their names were had me in and out and walked me through everything two good employees
mark d | First ImpressionsEverybody that I encountered was very polite and professional. The running process was easy for the trucks and the storage unit. The location was also very clean.
jill m | Overall ExperienceEntire staff was excellent, friendly, helpful, and knowledgeable.
Robert S | First ImpressionsEmployees went above and beyond and made it simple
micah c | Overall ExperienceFantastic
BARBARA W | Overall ExperienceThe whole crew and Brad Mankey were very courteous and professional.
Brian S | Overall ExperienceHighly recommend Blake great worker
SHATARAH D | Overall ExperienceBlake was very helpful and thorough with the entire process.
CHAD C | First ImpressionsI really appreciate the ease of use, easy access, security, and cleanliness of the storage facility. The staff was always friendly & helpful. I would definitely use again and recommend to others.
Janese J | Overall ExperienceHe was very thorough, pleasant, made sure I got the best deal for my situation. He made this a very easy process for myself because I have never rented a storage unit before and wasn’t quite sure how it worked. I was very happy that I went with you Hall because of the customer service piece
YOLANDA B | First ImpressionsYou have until Feb. 02, 2022 to find my stuff, all of it or you shall owe me seven-fold. Call me at 831.348.2281 when my property is available for pick-up. Shawn Butchko
Shawn b | Overall ExperienceExcellent Customer Service with Storage needs and Truck Rental. Brad and Staff are always professional, well knowledged and friendly. Thank you.
Alaine M | First ImpressionsGood job
David H | Overall ExperienceBlake made sure everything was good to go for me and made sure I got the best deals.
Charmayne C | First ImpressionsEveryone here was very friendly and helpful. The place is clean dry and climate controlled with options to choose from. Highly recommend the staff and place.
shane a | First ImpressionsThe facility was very clean and convenient the only reason I didn't give it 5 stars was because there are giant polls in the middle of some units. I had the smallest unit for 75$ a month and the 1st one I had had a huge pole in it. The staff changed it for me after a couple weeks though, so I'm grateful for that. I'm not sure why they would even try to rent out those units. Other than that I'm satisfied and I would come back if I need to.
Jaclyn O | Overall ExperienceBradley is a good manager he's awesome at what he do he l help me through all my needs through this pandemic using your U-Haul
Rhonda M | Overall ExperienceN/A
mona w | Overall ExperienceThere were issues with fitting my motorcycle into the selected locker, but Blake did a good job of solving the problem.
Daniel K | First ImpressionsKate is absolutely wonderful, really knows what she's doing. Along with everyone else at this location, job well done
Jayla W | First ImpressionsSandy, Brad, Blake, Mike, Teryn, and Tony are all so wonderful. Thank you all for the help!
Jayla W | Overall ExperienceThank your Bradley Mankey for all your help and patience with me. I wish we could fine alot of people like you.. May god bless you and your staff!!
MARIA F | First ImpressionsEveryone was extremely helpful and nice.
DONNA I | First ImpressionsGood facility & great people
RENEE H | Overall ExperienceHere's a good review love you guys @29
Jayla W | First ImpressionsExcellent Customer Service
Pamela S | Overall ExperienceHorrible rats had to throw my furniture away
tanya t | Overall ExperienceAnyone could walk into the storage area without entering a code during the day via the main sliding entry doors. Other than that, everything was fine.
gregory l | Overall ExperienceI’m not big on writing reviews but gotta say, these guys were so great to deal with. I talked w 3 different employees at different times & each one was extremely professional, thorough & helpful. Everything is clean & well stocked and, as of right now, not one complaint. I have used them before, so I’m a repeat customer..I don’t do that if I’m unsatisfied. ✋🏼✨
Susanne M | First ImpressionsTrying to make me extra money and i used it for a week and a half before i found my new house.
LAMAR M | Overall ExperienceThe sliding doors should remain accessible through regular hours.
CHRISTOPHER J | Overall ExperienceI was well pleased with staff and the cleanliness of it … and I would like to thank you all for your service .
lawanda h | Overall ExperienceHigh class place very well run. Staff is always very helpful! Never have I ever seen just one person doing one thing. If they aren’t super busy all of the employees who can chip in to help with whatever is going on. Those are happy employees and it shows
Kristopher H | Overall ExperienceFantastic! Bradley and his staff are helpful, courteous, and friendly!
Steven W | Overall ExperienceThe young lady that waited on us was very helpful and explained how everything worked. She was very pleasant and friendly.
Rita B | First ImpressionsRecommend always keeping accessible drive open to facility. Sunday morning before office hours, trucks were blocking access drive. I could not drive truck into facility to collect storage items until staff cleared trucks. Staff were great and helpful!
Bradley D | Overall ExperienceBrad was great to work with and will recommend him moving forward when moving.
William W | Overall ExperienceI could not have asked for a better experience. The staff was helpful and friendly and the facilities were spotless. Perfect 10!!
Ernest W | Overall ExperienceThe worst experience I’ve ever had moving into a storage unit there was no where to park I had to use the dolly an walk from the entrance of the store to the storage units all there trucks where all over the place. It was very un professional and made my experience a horrible one.
Jerna H | Online Move InWish I had known that it would be closed beforehand, but manager Bradley was super helpful and put all my things in the storage unit once the facility opened the next day
Katherine M | Online Move InAfter I was falsely reserved a unit at a different facility online, I was told this facility was the only one available after I showed up to the originally reserved unit with a full truckload to store… This unit is a good distance away from my intended unit, making it inconvenient to use as needed and desired. Plus, I still had to pay for the extra miles that were put on the uhaul truck rental… which, looked, smelled, and felt like it was not cleaned or sanitized for a couple of years (should not be the case during a pandemic…). This all happened after I was sent to the wrong facility to pick up supplies. Luckily that location had what I requested, but I purchased and opened a lock that was not needed, because the unit I was eventually sent to had free locks… Overall, I will try my best to not use or recommend uhaul moving forward.
Nathan P | Online Move InVery helpful.
CANDACE W | First ImpressionsBradley was terrific - pleasant, professional, all things a customer would want! Great experience.
Ernest W | First ImpressionsEvery single staff member was beyond helpful and kind. Each one went above and beyond and so glad to have picked this storage facility!
Katlyn T | First ImpressionsPleasant experience and personable staff. Blake assisted me with my equipment return and was very helpful in explaining the last steps of the rental process and ensured I was satisfied with rental. Will recommend to friends and family for sure
Ronald V | First ImpressionsStorage at this U-Haul facility was great. The staff went out of their way to make sure that our storage experience went smoothly. I would use this facility again.
Karen M | Overall ExperienceStaff need training for better customer service
kingsley A | Overall ExperienceIt was the bomb 💣 I love it
Stevonia R | Overall ExperienceManager ie excelent in his job. The staff Blake is very sufficient
DONALD M | First ImpressionsBlake was great to work with!
Edward H | Online Move InVery clean!!!
Debra D | Overall ExperienceRented a 20’ truck in advance and long-term storage facility the day of my move. Both processes were very easy and convenient. Blake was very accommodating and helpful all day, and is extremely good at explaining how things work and shepherding the truck and storage rental processes to a great outcome for us. Most places generally do not have this level of customer service. I really appreciate it.
SAMUEL L | First ImpressionsYou guys are the best storage place I've ever rented from. Your facility is spotless and your people are helpful and polite. If I ever need storage again I'll be back, and won't hesitate to recommend you to others.
christopher z | Overall ExperienceI'll still recommend U-Haul but your service is awful, I'm simply giving this feedback because I am a Data Analyst somewhere and send surveys out a lot, I hope your data analyst will appreciate this: 1. On the last day of moving out, one of the guys on shift was very rude, he's a bit oldish. Talk to him 2. On another day, a Saturday, your staff was also rude because of parking at this facility. 3. Your main office sent a letter to my brother in Canada about my storage facility...you could have reached me via phone or email, I was paying you on time, why did you have to contact the secondary person on my papers as if I was running away from you? TOTALLY WEIRD! 4. I think the price is fair, just your staff is very rude sometimes. 5. Sometimes you call, nobody picks up.
ISAAC M | Overall ExperienceEmployee blake was prompt professional and respectful and deserves a raise for his professionalism
travis c | Overall ExperienceThe representative didn't explain the storage hours or access procedures or hours. I arrive Sunday even at 8pm to unload into my storage only to find out I had no access. Very unprofessional and time wasted because there was no instruction given.
Ana G | First ImpressionsThe staff was superb!
Ginger U | First ImpressionsShelton Bonton is rude , ignorant and disrespectful! He needs to go to a class to learn how to deal with people and different situations. I am not a child nor a young adult I rent from here all the time I send family members here. I donot appreciate the way he spoke to my mother , my daughter nor myself. I will be calling corporate . My husband one of the district managers of a billion dollar Corp. I know how to fix this problem. Just in case this goes ignored!
Tamara M | Overall ExperienceRich is the man. Friendly and thoughtful service. If I started a business, I would hire him, from what I know.
Jeryl W | First ImpressionsVery helpful staff and convenient hours. I highly recommend.
Michael T | Overall ExperienceThank You so much for the clean facility and professional staff. Will use your services again.
Alaine M | Overall ExperienceAll the employees I encountered were really nice and helpful. The only complaint I have is the software at the register was awfully slow & my card info had to be manually typed. That made the transaction slow.
Candese W | Overall ExperienceHelpful and professional staff
Sean F | Overall ExperienceI have used storage all over the U.S. This facility is by far the cleanest I have ever used. The staff is amazing.
Sheena B | Overall ExperienceThe facility is well maintained and secure. The w Staff were extremely professional and helpful.
Sean F | First ImpressionsThe customer service was very excellent the guys that help me that work at the store on Western avenue was exceptionally helpful and kind
annette m | Overall ExperienceBrad was lovely, he was very friendly and detailed that all my questions were answered before I could ask them. I would highly recommend you guys. Thank you.
INDIGO A | First ImpressionsMy truck was towed from my house and my stuff was still in it. No one even contacted me. This was a very poor experience
andrea a | First ImpressionsAccess in the parking lot is limited. I was in the building at my locker and when I came out, people returning their trucks locked my car into the parking lot. Luckily an off-duty worker was walking by and saw my dilemma and helped me out. He opened the building and moved one of the vehicles so I could leave. The facility and employees are great. The parking lot and vehicle access is not great.
Deena K | Online Move InIt is nice to have your service and I told Mira preciate everything
mary h | Overall ExperienceLiked the availability of carts and size of elevator. Staff professional
Joseph T | Overall ExperienceMr. Mankey should appreciate the staff he has as part of his team. They represent U-Haul very well! I would not hesitate to use U-Haul as my storage of choice again nor recommend it to family and/or friends.
william t | Overall ExperienceAll the staff were amazing. Helpful, knowledgeable and hustling.
CHRIS T | Overall ExperienceQuick and easy service, just how I like it
David P | Overall ExperienceI love these guys! Management and team were all super helpful! I live in MD and stored my things here because I had such a pleasant experience the first time.
Marion B | Overall ExperienceI will continue using the storage unit
CARMEN F | Overall ExperienceWe had the best experience! The workers were so awesome, they even left water bottles for us when they saw we were hot. Clean facility and great staff
NATASHA B | Overall ExperienceEfficient, convenient, professional, clean. Liked availability of carts and size of elevator. Couldn't find the stairs though
Joseph T | First ImpressionsI enjoy using U-Haul. Great service and nice facilities.
Bob R | Overall ExperienceShelton helped us to make the experience easy and made us feel right at home! We would recommend this facility to anyone.
NATASHA B | First ImpressionsI always use this location but this last time my experience was beyond horrible! We returned with a large load of heavy furniture only to be blocked from entering into the lot by a large U-Haul truck some idiot parked blocking the entrance. There was a woman and her family blocked in the other side and couldn’t get out. My husband and I had to unload the furniture and squeeze past the truck to walk or heavy belongings very far to get to the entrance of the storage units. Unbelievable! We were on time restraints and this really messed us up along with making us extremely overly exhausted. We actually damaged some of our furniture just from not being able to physically carry the stuff properly that far anymore. Highly disappointed! They need a better system.
LaNisha C | First ImpressionsMice and their droppings everywhere. I have to buy a new bed because of the mice. I would not recommend anyone to use u haul on the north shore.
John C | Overall ExperienceI truly enjoyed renting a storage room at this location. The staff is very friendly and professional. Storage is cleaned and well-maintained. The reason that am not renting is because I bought a house and now have space for my things.
Karina W | Overall ExperienceGreat staff at this site. Very helpful in first meeting.
Nicholas B | First ImpressionsThe manager was amazing and made this whole processes easier and cheaper! He has several male employees who were also extremely helpful!!
Alexa L | Overall ExperienceIt was really storage-y
Brennan H | Overall ExperienceThe owner helped us out. He made the transition beyond easy. This was the first time I’ve ever had fun moving!
Kaitlin B | First ImpressionsThe website is not very intuitive. I had to call customer service to complete the process. When I got to the facility the agent started to enter all of my information all over even though I told him several times that I had done this online. He asked for payment and then realized that I had paid online. I was never shown the entrance to the storage or anything else about the storage. I was also confused about the free month storage and/or the free lock. I ended up with the free month but had to purchase a lock.
Melanie B | Online Move InFairly easy to learn and use. Great service and product. Staff was always helpful. The only negative was that the card reader to get into the storage facility didn't always work when I swiped. But sometimes it did. 🤷. I moved into a bigger place and no longer need the service. Overall, UHaul has a great service. Thank you!
Carl H | Overall ExperienceBlake was amazing. He was very very professional, very knowledgeable was patient and very outgoing. He helped me with my ever need and walked me through the process of renting a truck as well as a storage unit. Showed me how to work everything every strip of the way! That’s a great guy that you have working there and I will request him everytime I come he truly is a asset to your company and hopefully he is rewarded for all his great work! Thank you so much Blake you have a loyal customer in me. When I recommend I will let everyone know to ask for Blake!!!!!!
Amber W | First ImpressionsThe storage experience with U-haul was really good. Brandon was excellent is explaining everything we needed to know about the access to the facility and how to use access cards. Thank you!
Sinan A | Overall ExperienceEmployees Mike & Richard very helpful perfect example of good customer service
Leslie B | First ImpressionsThe hours available to access the unit were annoying due to my schedule, however there should be an option to have access after hours if your schedule is opposite or different of others.
Rusty M | Overall ExperienceThe staff were very friendly and accommodating everyone I needed anything.
Cassandra W | Overall ExperienceRichard and the guys were more than helpful, getting an old man a unit very close to the door and backing the truck in. Great work.
Randall A | First ImpressionsYour computer ripping me off, I returned the U-Haul parked it where I got it from, not only did I park it but I put the gas back in it which came up to ten bucks, I feel like I'm being ripped off,
donte h | First ImpressionsYour people are excellent to work with
loretta k | First ImpressionsSimple process, everyone was very helpful and made for a seamless moving experience.
Dan B | First ImpressionsGreat customer service!!
Christine M | Overall ExperienceIt was terrible! After traveling hours on the road the storage unit was blocked in. I had to leave truck overnight and my money was stolen. I still haven't heard anything. The mngr is very rude!
MARKELIA Y | First ImpressionsThe customer service, application process and instructions on how to access the facility was handled professionally and with care. Thank you all.
Alaine M | First ImpressionsGreat choice, very good staff
Timothy P | Overall ExperienceThe guys that work there were helpful in getting me a spot near the door.
Erin M | Overall ExperienceExcellent customer service!
Holly C | First ImpressionsClean and easy to access units with plenty of moving carts to transport storage items from the loading area to the units.
Victor W | First ImpressionsVery clean establishment . The staff was very helpful. It also was great to have my first month free.
Cassandra W | First ImpressionsIt was easy
Shyanne B | First ImpressionsThe staff there. notably Brad, were helpful and informative. I recommend this location highly.
Joel G | Overall ExperienceNicest and cleanest storage unit I've ever used. Well lit, dry, no signs of bugs or mice like other places I've rented. It even has a sparkling clean bathroom, lol.
rich b | Overall ExperienceThe BEST U-Haul experience I have had. Bradley Mankey made the process easy and fast. The whole operation was more than I expected
Timothy P | First ImpressionsMy experience with Uhaul was a exemplary experience each time an issue arose one of the guys lamar, calvin or richard went above and beyond to make sure all was well with my account and satisfaction.
Lisa P | Overall ExperienceThanks
frank s | Overall ExperienceEverything was great but you need to do a better job with how you describe your promotions. Thought we were paying 19.99 for extra time to only find out after we were charged we were paying 39.99
Matthew M | First ImpressionsMichael was very helpful!!
Rael B | Overall ExperienceYour worker are the greatest worker in the world. I will make sure I tell everyone I know to come to the North Shore U haul. The y have respect and love and passion for what they do LOVE THEM THANKS
Jermaine H | First ImpressionsGetting in was easy and hassle free! Lamar Jones checked us in and even helped resolve an issue. He was extremely helpful and friendly! He gave us A+ service and explained everything in an easy way.
Olivia H | First ImpressionsOver charged me at the last min.
robert l | Overall ExperienceEach person took there time and actually showed me where everything is and step by step what to do when a situation might happen the one sales person gave me useful information about the storage space
CARMEN F | First ImpressionsGreat place -- couldn't ask for better experience! Was a customer for about 3 years.
JOHN G | Overall ExperienceAll employes have been helpful and efficient. Excellent
Paul S | First ImpressionsThey guys were very helpful and friendly made the day even better as we were extremely irritated moving. Thank you all
Darren C | First ImpressionsI drove a 6x12 cross country from Oregon. The guys working that day Justin and ? We’re very helpful! I’d very much recommend this UHaul facility to anyone!
Peter D | Overall ExperienceFast and accurate service. Explained everything well!!!
Ernest D | First ImpressionsI leased a 5x10 storage unit for 3 years. The untouched household items had ZERO dust! This location is SUPER CLEAN and tidy. I HIGHLY recommend this facility. Great job!
Ebony C | Overall ExperienceVery clean and well lit
Sarah D | Overall ExperienceLike it
Ruthvik G | Overall Experienceeveryone is always super nice
Jermaine H | First ImpressionsI could not access my storage unit whoch cost me a day of moving my belongings. I was block out and then blocked into the parking lot because of the lack of direction and instruction for parking.
deshawnna m | First ImpressionsJustin was super helpful and friendly!
Benjamin B | First ImpressionsOur storage move-in went very well with the help of Mike, Justin, and Lamar. Our total move took a few hours but they were very accommodating and helpful. We highly recommend this facility and reps.
QUR A | First ImpressionsService at this location couldn’t be any better. Great staff. We rent here all the time
Matthew P | Overall ExperienceGreat service
Benmichael I | First ImpressionsEveryone we spoke with (2 people) was courteous knowledgeable. The entrance/processing area was clean and organized. The storage facility was clean and well lit.
Sean F | First ImpressionsNice place and great staff. Our belongings were safe and secure.
Mitchell W | Overall ExperienceThe guys at U Haul do great job here on the north shore...
James W | First ImpressionsLamar and Brian were of great assistance. Excellent customer relations skills. "These dudes were awesome."
Saundra B | First ImpressionsThe service I received was excellent. I look forward to continuingly doing business with u-haul .
lynnette d | First ImpressionsRich and Lamar were a blessing after a stressful move!!! The Uhaul storage is the cleanest place I’ve ever seen! Thank you Rich and Lamar!
Paulette C | First ImpressionsStaff was very friendly and helpful
Jabril B | Overall ExperienceThe guy who checked us in was very helpful and showed us how to use the ladder and how to lock the unit, great job.
Jeffrey L | First ImpressionsGreat assistance very helpful
lisa p | First Impressionsi love how everyone works with everyone they treat people with a lot of respect so whatever they r doing keep it up Rick And Mike a superstars love them
Jermaine H | First ImpressionsA great location and a very helpful staff!
Matthew P | First ImpressionsCustomer service while getting a new unit was great.
rich b | First ImpressionsThank you so much.
John A | Overall ExperienceThey was very nice and understanding
shawntia h | Overall ExperienceThe area is good and staff friendly I would recommend
Selumbo C | Overall ExperienceQuick and easy process. Pat was a big help. Nice clean facility too in convenient location.
mike d | First ImpressionsThe location are in very good condition and the staff are friendly and helpful, I really enjoyed
Selumbo C | First ImpressionsVery very satisfied with the staff in particular, the guys in the store and Karen, the cleaning attendant.
Kathleen G | Overall ExperienceCody and Mike were awesome... EXCELLENT customer service!
Kedralynn T | Overall ExperienceGood job
Broadway E | Overall ExperienceClean storage Friendly helpful staff
Michelle H | Overall Experiencethey r always very nice i love to come and do business with uhaul
Jermaine H | Overall ExperienceThis location is very professional and employees are extremely helpful. Great bunch of guys!
george d | Overall ExperienceFor my first time renting a storage unit...the gentleman who helped me was very patient and kind. Even down to explaing about the green tag. The facility was Very clean.
Charlotte K | First ImpressionsI’m so grateful for the employee and the management of this company we appreciate everything that y’all did for me and my family ... I would recommend this facility to anyone who looking for Storage
Troi G | Overall ExperienceFast professional service.
CARMEN S | ReservationExpensive, but worth it.
TOM S | Overall Experiencegood
Vivek V | Overall ExperienceMatt did a great job!
David S | Overall ExperienceWater leaking from AC pipes. Blankets on hallway floor to aborb water.
Mitchell W | Overall ExperienceGreat service
imani b | ReservationIt would be great to receive discounts for store items when you have a storage unit with up to date payments.
FELICIA B | Overall ExperienceGreat services at competitive prices.
Richard B | Overall ExperienceExceeded my expectations
David S | ReservationThey never answer the phone in the office
wilma w | Overall ExperienceStaff was great, Very helpful...
Brian C | Overall ExperienceTotally free month of storage. I was out before 30 days and paid nothing.
delbert c | Overall ExperienceThe staff was extremely friendly and helpful! Everything went as smooth as it could.
Brian C | ReservationCleanest storage unit I’ve ever rented from.
Abigail L | Overall ExperienceThe move in and move out and the e-payment all were convenient.
Anthony M | Overall ExperienceVery helpful staff.
Francis C | Overall ExperienceMy car battery died after parking at this facility. The staff were kind enough to give me a boost to get me going again. Thank you! Great service!
Daniel C | Overall ExperienceCleanest storage unit facility I have ever rented in. Entire team friendly and professional. So glad I found this place- has made my complicated move a little easier to handle.
Abigail L | Overall ExperienceThe staff went above and beyond to help us. If I need storage again, I’ll be right back to this location.
Dustin W | Overall ExperienceI would have given an excellent rating if it were not for the facility limiting access to units until 10p/11p. This really needs to change and is likely to stop me from being a repeat customer
Tamika S | Overall ExperienceVery Pleasant experience.... I would absolutely use them again.
Lisa E | Overall Experiencevery nice facility. I had no issues while storing my mother's belongings there.
Michele S | Overall ExperienceI love it and was satisfied
Sabrina B | Overall Experience