Customer Reviews for U-Haul Moving & Storage of Point Loma

Rating:

5.0

This location was excellent and the rental truck was super clean I didn't have any problems or issues. I would for sure recommend this location to everyone I know!! Thank you u-haul for the great experience renting a truck I appreciate it so much.

Rating:

4.0

All good.

Rating:

5.0

Again helpful

Rating:

5.0

Friendly and helpful employees got our day started well.

Rating:

5.0

I was told it was only going to be 19.00 dollars for one day use. I was charged 30.00 dollars.

Rating:

5.0

major props to the Point Loma San Diego location for helping me unhitch 30 minutes after closing.

Rating:

2.0

I made an appointment for 11 am, but was bumped by two car hitch installations, then a lunch break for installer. I did not leave the place until 1:45 pm. No apologies from staff, just billed me.

Rating:

2.0

Waited for almost 30 minutes to secure a vehicle even though I had a reservation. Only one person working the counter. Staff on site seem disinterested, Was told gas was at 1/8 of a tank, it was about half that when I pulled out of the parking lot. Was not going to go back as there was a line of people waiting for service. Call office, phone rang off the hook

Rating:

5.0

Jesus checked us in. Great guy, got us out quick with receipt and no office. 2 minute return. Thanks U-Haul!

Rating:

5.0

All of the Employees are Super Cool.

Rating:

2.0

The people were friendly, but when I got in my truck there was a check engine light on. When I asked was it ok I was told it was fine and it was a reminder light for their team. This made no sense to me but I trusted them. I then had nothing but problems with the truck bouncing around the road loaded and unloaded. This was the worst rental I’ve ever had through UHaul.

Rating:

5.0

Staff is awesome, friendly, give them a raise and not just an above the minimum more like 3-4$.

Rating:

5.0

- Very friendly and helpful staff.

Rating:

5.0

We’ve used several U-Haul locations over the years - Point Loma has been a refreshing oasis of good customer service and a well-run business from the customer experience perspective. They are friendly, efficient, and accommodating.

Rating:

5.0

Returning the rental to this location was swift! We weren't there for more than 5 minutes after a quick visual inspection and we were on our way!

Rating:

3.0

Access is difficult. Traffic is an issue. Yard staff are a bit lethargic.

Rating:

5.0

Renting was easy, the people were friendly and made renting a great experience. I will definitely call them for next time.

Rating:

5.0

The trailer was dirty inside. One of the fellow said that’s just how it was and they didn’t have to clean it. So I went inside and asked the guy who helped me originally and he came out and mopped it out for me. He was very nice.

Rating:

5.0

The fucking after hours return system is awful. For fucks sake, how many pictures am I supposed to upload? I get it, I ought to tell the mileage, the time returned, and if I had an accident. Questions would be enough, do I need to take and upload photos of every side of the vehicle when. All I want to do is go home? I actually used up my phone battery before I could finish all the photos, had to go home and get a battery to recharge and drive back before I could officially return the truck. I truly fucking hate the send photos of everything return system you have got going. Get real. Here is an idea: I tell you the return mileage. You check the next day. Don’t expect me to try to post 5 photos of my dashboard before your system will accept it. How about I tell you there was no accident and you believe in the absence of any evidence otherwise?

Rating:

5.0

The whole process was easy and the trailer worked as planned. I will definitely continue to use U-Haul in the future.

Rating:

5.0

I totally recommend this location the guys were very helpful and kind!

Rating:

5.0

Fast friendly service

Rating:

4.0

Use the mobile app to access the vehicle. It's convenient and fast.

Rating:

3.0

Gas tank should be full and expected full upon return. Windshield wipers were in poor condition. Ran into rain going over the Grapevine at night and the wipers made things worse.

Rating:

5.0

The staff went over and beyond for me and my family. I would highly recommend this location.

Rating:

3.0

I was a new renter for this cargo trailer and while everything worked out, I think there could have been a general checklist for people renting. A couple of examples... 1) While the trailer was connected to my electrical unit, I realized it pulled out before leaving the lot and had to ask for an extension for the electrical after I was already cleared to leave the lot. This could be a major safety concern and while the team checked my electrical, this could have had a bad result if I hadn't seen the issue myself. 2) The empty trailer is very noisy and caused me a lot of concern. After I got the trailer to our packing location, I read through all the paperwork and saw that the hitch needs to be tightly connected to the ball and I could shake the ball/hitch and was concerned. I drove back to the location to have someone check the safety, which took another hour out of my day. The team did explain the empty trailer and noise was to be expected, so I drove back to pack with some assurance that could have been shared the first time around. I have to say that the check in process was superb and the team here works very hard and I didn't have to wait a long time for service or coming back to ask questions. I am just sharing some feedback to help improve service and safety for everyone. Thank You!

Rating:

5.0

Staff were fast and efficient! They connected and disconnected the trailer perfectly and safely!

Rating:

1.0

Limited option for dolly, i had to rent appliance dolly to move couple boxes.

Rating:

3.0

The display truck was clean. The truck I received was dirty. I asked for a clean truck and was told they are all dirty.

Rating:

5.0

The level of customer care and accommodations the team at the Midway location is second to none. The are fair and understand that reservations do not always as predicted. They were understanding when I had to extend my rental and the offered alternatives to help me finish out my rental.

Rating:

5.0

Midway staff makes sure the equipment and customer is safe.

Rating:

2.0

they build my credit card that I received threatening notices from the credit department that I am overdue on my bill.... I paid it as I always do with my credit card I don't like receiving threats for something I've already taken care of. This is the first time and I've used u-Haul many times I hope this does not happen again

Rating:

5.0

The 20 ft truck I reserved over a month out, was not available at my original location. I was then sent to Point Loma where they did not have one when I arrived, saying my truck had not returned. The gentleman at the counter was polite and very helpful. Due to people waiting on me on the Sunday to help load, I had to take a 26 ft truck F650 Ford that rode rougher and took more gas. I literally could not drive over 50 mph on the Phoenix Hwy 303 bypass because the vehicle bucked so much that I was bouncing out of my seat. I have driven this route many times in other vehicles and never experienced that. It came down to the stiffer suspension and possibly the way the concrete is poured on the northern portion of the 303, because I noticed a similar experience on interstate 40 concrete in Oklahoma City. But I know the 20ft E450 Ford does not handle like that.

Rating:

4.0

I live in tehachapi california in my opinion there is to many UHAUL locations in that town? I like UHAUL but one location would be better.

Rating:

4.0

The staff was accommodating, knowledgeable and very helpful even though they were apparently busy. Great Job & Thank you Bill M

Rating:

5.0

Great serviced

Rating:

1.0

Vehicle had the fuel tank barely above empty with less than 25 miles available range. Requested a different vehicle. Although there appeared to be multiple similar vehicles on the lot, the request was denied. Poor customer service and attention to customer satisfaction.

Rating:

4.0

all good

Rating:

5.0

The tire s were no good split down the middle on me 120miles from my destination in the middle of know where. Was a very stressful trip already, then to add to it a faulty trailer was over the top. Should of been a refund, but nothing was even offered.. we've after i explained the drama from there trailer.. won't be using again unless there is some sort of reimbursementor credit. William purden.

Rating:

4.0

When dealing with employees it was a great experience. When forced to use the App it was the worst and a total waste of time.

Rating:

5.0

It was good hours and easy check in and exit. Counter guy was fast to process docs and professional.

Rating:

3.0

Everyone who works there is extremely pleasant! It’s just that they seem understaffed when more than two people are in line and it’s wicked slow. Again, please know that the staff are wonderful and do a fantastic job handling the stress.

Rating:

2.0

My mobile rental was not raady so I had to wait in an unsafe area for staff to arrive (I ubered there). The staff could care less that they forgot to stage the uhaul for Mobile pickup. My gired movers were made to wait 30 minutes for my late arrival. Then when the gas was wrong I approached Johnathan and he was rude and not helpful. When I returned the female was friendly and helpful but the male (who check.me in) was short with me and unhelpful.

Rating:

1.0

This was a Saturday morning. I had a reserved 10:00 a.m. pickup. I arrived at the store 9:55 a.m. there were about 10 people ahead of me in line and only one person working and I waited 59 minutes to get to the counter and get my check out. Look at the time I got my truck it was 10:54 59 minutes later and that is completely unacceptable. It delayed my entire move. I had to pay my moving helpers for an additional hour which cost me approximately $100 and is completely like unacceptable to treat your customers this way and inconvenience them in this fashion.

Rating:

5.0

No additional comment.

Rating:

5.0

You guys Rock, great customer service

Rating:

2.0

1. There was no clear direction of where to park our car and what the process was when we entered the door. People were waiting in various places for someone to check us in and the manager was moving quickly in and out of the office with no greetings or directions to anyone. 2. When the manager finally checked me in he was all business and no courtesy, obviously stressed and moved so fast he was hard to follow. 3. When I went to put gas in the truck, it would only take less than 1/20 of a gallon, and the nozzle shut off. We tried different pumps and different gas stations. It was too late to return the truck and replace it. It took us 20 minutes and over a hundred tries to get 6 gallons into the truck. 4. When we returned the truck, we had to find someone to tell us what to do. 5. The side view mirrors were almost useless and dangerous because we could not adjust them. 6. Overall, way below satisfactory. 7. We did get our job done.

Rating:

5.0

Local location, easy to find, big lot.

Rating:

5.0

Nothing ☝️ They were all awesome and very friendly ☝️👏great environment🙏

Rating:

5.0

Rental was great!

Rating:

5.0

The experience renting with UHaul--and this location on Midway Ave. in San Diego--was excellent from start to finish. The 15" truck was ready, clean, and problem free, and the staff were professional, courteous and friendly, helpful with all the initial questions I had, and then accommodating when I had to extend my rental. Highly recommended!

Rating:

5.0

Staff were all very helpful. We picked up and dropped off the trailer we rented quick and easy. Thank you.

Rating:

5.0

Their team is incredibly efficient in signing out and receiving the equipment back at the end of the rental period.

Rating:

1.0

No parking for customers at location. Employees on slow motion keeping customers standing around. Return process an absolute nightmare! 3

Rating:

5.0

The staff was upper echelon. Thank you

Rating:

5.0

This was just an overall great experience. Helpful and friendly employees, equipment was clean and the truck had no issues. I never take time to do these reviews, but felt that the team deserved a good one for their professionalism and great attitudes. I’ve used this U-Haul location before and I will again in the future.

Rating:

5.0

One Trailer tire was bald. Discovered only after day one of 2 day rental. Location worked w me to return to different location w/o additional charge. Good professionalism.

Rating:

5.0

Staff were all super helpful!

Rating:

5.0

The front desk staff and yard team were always helpful.

Rating:

4.0

I am just not in need of storage at this time.

Rating:

5.0

The staff was very professional, helpful and understanding. 10/10 experience with this location.

Rating:

5.0

Great staff and good experience storing here. But I did not care for the 2nd floor access. Next time I will book a ground floor unit. Thanks!

Rating:

4.0

I liked the convenience of having an accessible storage and the guys were helpful.

Rating:

5.0

Everyone was helpful and courteous. The facility is very clean and would recommend it to a friend.

Rating:

4.0

Thank you for your fine service.

Rating:

5.0

Thank you for everything!

Rating:

5.0

Great environment to move all your stuff and storage it all in one place.

Rating:

4.0

Great location and convenient, super nice staff who I will miss, but the rent gets increased every 6 months. The space was rather small and I could not justify the price. So, I had to make other arrangements. Sad to leave.

Rating:

5.0

The manager Rick was very helpful.

Rating:

5.0

Smooth!

Rating:

5.0

Thank you

Rating:

5.0

I had a storage unit there for four years. There was never a problem everyone there is amazing.

Rating:

5.0

The gentle men who helped me were very nice professional and took care of me in a timely fashion and gave me the best customer service I could have ever asked for!!! Thanks U-HaiL.

Rating:

5.0

Always clean

Rating:

5.0

The staff is always super helpful and understanding of situations. Had a great experience getting help with the storage unit. Everything went really smoothly and the staff was able to help me with the month special. Great guys working there.

Rating:

5.0

I tried to call and speak with Rick whom kept calling me but when I would return his call with the number her provided ok n my voicemail was wrong. And I had to relocate to another state but could not utilize my app. I'm so no longer need my rental

Rating:

5.0

Whenever I needed assistance, anyone I asked helped me . The place and staff are great.

Rating:

2.0

Person helping in the office made several mistakes and cost me a lot of time.

Rating:

5.0

Lots of help! Very nice staff!

Rating:

1.0

To begin with, the exorbitant fee of $165 per month for the smallest storage locker is outrageous. Moreover, the lack of assistance on-site adds to the frustration, and I found myself in a predicament when I got trapped in the parking lot due to a poorly placed truck. In addition, I opted for a Ubox rental, where the reservation process involves specifying both pick-up and drop-off locations. However, the initial quote only covers pick-up and storage, conveniently omitting the drop-off fee. This deceptive practice led to my moving cost doubling unexpectedly. This misleading approach is especially disheartening given the already significant expenses associated with moving. The situation worsens as they establish a separate reservation using the card details from the original reservation and automatically charge it. Opting for a local moving company seems like a more reliable choice compared to falling victim to the practices of these unscrupulous corporate entities.

Rating:

2.0

In the past, office staff at Point Loma Uhaul were very grumpy with my son Jacob who desperately needed to access storage but was often denied without paying an extra $20, even though my auto draft payment went through each month for $125 for a teeny tiny unit I have moved my items to a much larger unit at a different company for $100 per month. It is also climate controlled. Will never store with U-Haul again.

Rating:

3.0

+ very expensive for the tiniest unit, ++ at move out I was denied -prorate- customary for this industry and I want my money back for the days I haven t used the unit +++ and I was asked do u want to keep the 'lock' which apparently I paid for too .. instead of that heavy lock I could have brought my own

Rating:

5.0

Very friendly Employees Thank you👍👍

Rating:

5.0

Great service!

Rating:

5.0

Very nice

Rating:

3.0

While over the phone I asked if there was a storage room as a big as the 10 ft truck and was told yes. To my surprise when opening the storage it was not as big. Luckily I was able to put most of my items in with great difficulty.

Rating:

1.0

I came months ago with a small balance due. The manager, the dreaded man with a horrible attitude wouldnt let me pay in full and cut my own lock. I could not afford the locksmith at the time and since the bill doubled. Now i was left with a $945 bill which i could not pay, had to settle and only by the support of Rick was able to keep my moms belongings. I have paid over $5500 in bills to this uhaul and was treated so poorly im left with a negative impression about this facility and can never use uhaul again. I was told i could remove the items by 10pm. The same dreaded man came back ,with a dog , smelling like marajuana telling me i had to be out by 8:30 or "as soon as he felt like it". The same man doubled my bill and completely ruined my understanding of customer support. If anyone pays for a unit for 5 years, balance ready in hand, i think they deserve the support to fix the situation right then. This man was horrible and ended up costing uhaul an immediate payment and closing and instead created a long settlement. Nobody benefited from his horrible customer service skills and he should be fired immediately. How many customers has he done this to? I will be following up on this review personally as i have no intention to leave any past dues unpaid. I just want to make sure nobody else has to ever deal with the situation i had. Im so sorry for who ever reads this but i hope it gets back to the dreaded man at the point loma uhaul. He is a disgrace to the local community has no belonging in any managerial role.

Rating:

5.0

I guess you security is broken so I can only access during business hours, but your staff ( John) was fabulous on and beyond, very friendly extremely helpful! Just fix your access gate!

Rating:

5.0

great staff, the guys were very helpful and accommodating!

Rating:

4.0

Alan, John were amazing

Rating:

4.0

The teams at both pick band drop off were beyond excellent. Friendly, kind. The Santa Clarita location was clean. The person signing up up was so great. Her crew not so much. Seems she was doing everything. I would hire her, but not the crew...stand around do least amount of work impression. The San diego drop off Point Loma crew were so great, I mean excellent! Greeted with smile, beyond helpful. I would hire them, they were that good...in other words....keep them! Except for app check in, UHaul on this trip exceeded expectations.

Rating:

2.0

I can't access my unit. Using the access code it says my account is suspended. I went to the manager Alan who tried to help but there was nothing he could do to help. If there was he would have done it.

Rating:

5.0

Staff at this location are all very friendly, helpful and knowledgeable.

Rating:

5.0

Amazing staff. Very friendly and helpful.

Rating:

5.0

The staff at your midway location were amazing. I was already having a ruff day when I went to rent the uhaul. The staff there were so incredible that they totally turned my mood around. The went above and beyond to accommodate me. They interacted well together and provided some of the best customer service I've r er received in a very long time. Uhaul is lucky to have those two individuals working for there company. I even end ed d up renting a storage at that location because of your staff there.thank you so much. Sincerely whitney costello

Rating:

4.0

Very friendly and helpful.

Rating:

4.0

Overall a really great experience. Robin and Jeremy did everything to make sure I was taken care off and found a great spot for my moving out for the trailer. Dalton was the one really going above by helping position the trailer just right and making sure I didn't have to cross the incoming truck lane. I would recommend others the facility and going with u-haul as their storage and moving supplies solution.

Rating:

5.0

Robin es muy amable todos los trabajadores son muy respetuosos y amables

Rating:

5.0

Very helpful

Rating:

5.0

Please don’t change a thing.

Rating:

3.0

Only 2 members of the staff were helpful and friendly. The manager was not one of them.

Rating:

5.0

Unfortunately I’m in a wheelchair and getting around the rolling stairs, without a friend with me, was sometimes problematic.

Rating:

5.0

The entire staff, especially Dalton, was awesome!

Rating:

5.0

Everyone was very helpful and professional. Great experience!

Rating:

4.0

Everything was fine.

Rating:

5.0

The girl that took care of me was so nice and helpful.

Rating:

4.0

These guys were great all around. Fast friendly service.

Rating:

4.0

Wish there was a dedicated driveway entrance off sports arena blvd seams the trailers randomly block one of the two entrances. Parking spots by the storage units are small

Rating:

5.0

Very friendly service and easy!

Rating:

4.0

Great experience with a very good staff of employees.

Rating:

5.0

Storage Areas are very clear, good lighting. Staff very friendly and helpful. My only issue was having to wait in line at the front rental desk. There was one gentlemen working the front desk.

Rating:

5.0

The checkout process was efficient. The office was busy but Dillon did a great job of greeting me & letting me know he would be right with me. Nico checked me out of my unit and was great also!

Rating:

5.0

The employees provide excellent service. They went above and beyond what was necessary to help me. I’m so grateful for them!

Rating:

5.0

Everyone was so helpful and friendly. Checking in for my storage unit was efficient. Top notch customer service. Nico was great!

Rating:

5.0

Moving to CA from TN has been extremely stressful and overwhelming, thank you for making this process quick and easy!!

Rating:

5.0

Great staff....thank you

Rating:

2.0

Staff was very helpful but very under-manned. Ended waiting to be helped for 50 minutes. You should send more workers to this location...

Rating:

5.0

We had a very good experience here, the facility felt safe and clean, all of the employees who we encountered were great.

Rating:

1.0

Horrible customer service.

Rating:

3.0

I was charged for an extra day with my trailer when I had brought it back 3 days early. I called four times trying to get reimbursed, each time I told that the manager would contact me. He never did.

Rating:

1.0

Absolutely terrible I was being charged for whole other month after I had canceled. I live 2 states away. Only person who helped me called me directly to fix the problem and properly close out my unit

Rating:

1.0

staff was unhelpful,slow and agitated. will never use again. Guy with beard seemed to enjoy being mean.