Customer Reviews for U-Haul Moving & Storage of Point Loma

Rating:

5.0

just need a van for a couple of hours....easy

Rating:

5.0

Have used this location several times and they have been very helpful, and easy to use.

Rating:

3.0

The APP and onsite online services were down between 0700 and 0900 on 17JAN26 causing rental delays for any motor vehicle rental. You couldn't self check-in and checking in person took 45 minutes per customer. The local employees were very supportive!!! It wasn't local stores fault, (company wide issue) but it sure ate up a lot of valuable morning moving time. Trailer rentals were not affected, just motorized rentals.

Rating:

5.0

Easy good experience from start to finish.

Rating:

5.0

Keep doing what you are doing! Great experience with my trailer rental & drop off.

Rating:

5.0

Use less vehicle deodorizer - a bit overwhelming.

Rating:

5.0

The Midway location is fast efficient friendly knowledgeable but Fast!

Rating:

5.0

I’ll be using them again.

Rating:

4.0

-Make sure van is vacuumed. One time it was super clean. Next day different van was pretty gross. -When returning my van the first night, it was hard to access parking because a trailer was plopped right in the driveway that connects the two ends of the parking lot, and a customer was parked across another driveway while doing their return paperwork. -I really wanted to return my van in person on Sunday because it's a sketchy location and I am a young woman. I arrived ten minutes before closing and staff had left.

Rating:

5.0

Thank you for making it easy for my daughter. - - Dad

Rating:

4.0

Tristan was friendly and gave good service :)

Rating:

5.0

The check engin appears just 10 miles before returned ( I do show to the person received).

Rating:

5.0

I made it super easy!

Rating:

5.0

Very friendly and professional staff. This is my second time in 2 months at this location.

Rating:

5.0

Check in and out were smooth with friendly, respectful employees. I will definitely choose this U-Haul location again.

Rating:

5.0

The drop off location was very professional too. Friendly greeting and an easy check out. Thank you!

Rating:

5.0

SUPER EASY - SUPER FUN - GOT ME ON MY WAY IN NO TIME!!!

Rating:

5.0

Easy return,-would recommend.

Rating:

5.0

Extremely quick and easy process.

Rating:

4.0

Not the locations fault but doing a self pickup without anyone there and having locks that are just faulty is counterproductive. The locks should be covered out of wear and tear to make use easier if no one is there to assist.

Rating:

1.0

I was diverted to a different location for drop off but no one notified mein advance. I came to the drop off location and they looked at me like I did not know what I was talking about. Then while I was there I received a call from UHAUL that I was being diverted but I was already there at that point. The location return area was flooded so I had to back up the UHAUL. I asked them to do it but they said they did not know how. It was very frustrating and I was tired from moving all day. It was overall a very poor experience. Not the service I have had with UHAUL in the past. I don't think I will ever rent from UHAUL again.

Rating:

5.0

Great customer service. We always use this location.

Rating:

5.0

Great support staff.

Rating:

5.0

I’ve used this location a few times and always top notch equipment and service. Thank you

Rating:

5.0

All employees at the midway u-haul are always professional.

Rating:

5.0

The staff at this location are very efficient in their work and always get me on the road with no delay. Great staff!

Rating:

1.0

Clean your trucks so they don’t smell like manure and the windows are clear. Check/Adjust the headlights every now and then.., And when you’re going to be charging someone each day for an extended rental…you need to change the MAY to WILL AND DONT BURY IT IN FINE PRINT. OR HAVE THE FRIKIN COURTESY OF INFORMING THE CUSTOMER WHO UTILIZES U-HAUL WAY TO FRIKIN MUCH TO HAVE over 300$ unknowingly deducted…only to find out when I tried to use my card, because you backdoored me! Look my name up. I’ve kept rentals without calling and NEVER have I been charged “along the way”. What bs! Have I EVER not paid the full balance when it’s due?? Incedentally because you zapped my account 3-4. Different times, it caused an overdraft! Had I been informed that you were doing what you did…I could’ve moved some money or given you another card. EVERYFRIKIN TIME IVE CONE IN ON TIME OR LATE DUDE ALWAYS ASKS PAY USING THE CARD ON FILE. YOU CHANGE POLICY MAYS TO WILLS…inform the frikin client to call for extension or they’ll be punished!

Rating:

3.0

You are encouraged and lead to believe you can do on line reservation without having to do the whole office thing but in reality you still go though the office the wait in line and answer all the questions they drag you through on line. The office guy was great at multi tasking. The check in process was odd.

Rating:

2.0

The counter person at the Point Loma office took my information regarding dropping the tow car off at the Ina Marana location but did not update the contract to reflect it and instead had me dropping off the tow car at a south Tucson location. I ended up having to call Uhaul to have the contract change to reflect the Uhaul Moving & Storage at Ina location which added about 20 minutes to my trip.

Rating:

5.0

This U-Haul Team on Sports Arena are a great team of guys!!! Genuinely very nice, genuinely polite, genuinely ready to assist,,, and professional!!! Give them a nice X-Mas Bonus!!! Thank you U-Haul for keeping America going!!! Ken

Rating:

5.0

Guy behind counter was working hard. Managed 2 people checking in at the same time. Got through pretty quick. Had no issues.

Rating:

5.0

Very good service.

Rating:

5.0

Great customer service, well trained and efficient team which expedited my rental needs !! Check out was a breeze and great location

Rating:

5.0

Very friendly staff

Rating:

5.0

Great customer service!

Rating:

5.0

Nothing - time and time again this location's employees and the equipment is excellent. Rented virtually everything available from trailers to trucks and every time I am in and out lickety-split. Drop offs are easy peasy, extremely quick.

Rating:

5.0

Staff is great and attentive. Thank you

Rating:

5.0

This is my go to Uhaul location. They are fast efficient and friendly. I’m always in and out in under 20 minutes

Rating:

1.0

The reason for my survey responses. When I went to check in there was a U Haul agent named Jesus who was incredibly rude and told me I would be there for a “long Haul”. I had been in an accident with there vehicle. Beware of renting from them they do not explain their insurance policies when making the claim and what is covered. They tell you it will be covered but not the overhead. They don’t explain that there are other policies that cover everything. I was injured in the accident and they never mentioned anything. There was a U Haul agent that was really helpful and was able to get out immediately but not without telling that his desk agents need to stop saying I’m covered in the event of any accidents. Again if you’re in an accident alone or otherwise they will not ask. In the event that you are injured make sure you have it documented, they do not ask or have you fill out anything. Thank you Rick for being kind and courteous.

Rating:

5.0

Staff was very friendly. You should give them a raise :)

Rating:

5.0

Your zip code software picks a return location far away! I always have to call in order to find one closer.

Rating:

5.0

Excellent front customer service!!! Awesome

Rating:

5.0

Very satisfied didn’t know how easy it was to rent a truck and move stuff. Be back again great place Thanks and God bless

Rating:

4.0

Have more information about dropping the keys 🔑

Rating:

5.0

Great Customer Service from team! Appreciate that when moving is already stressful. Had to use U-Haul 3x in the past month both in person and via App were seamless.

Rating:

2.0

They charged me 25 dlls for park my car in the parking lot, I didn’t received any indication to not park there and the charge is not specified in the contracts

Rating:

5.0

Great service

Rating:

5.0

Fast speedy service Rick is the master multi tasker!

Rating:

1.0

Engine light was on the truck. They charged for an extra gallon of gas at 6.50$. So technical about it! Make sure you ask how is the gas level before you leave the place or they’ll charge you without telling you!

Rating:

5.0

The employees are very helpful and friendly

Rating:

5.0

The two employees working 11/23/25 at 3:20pm were very nice and efficient when I picked up my U-Haul and again when I dropped it off. Easy, painless process. Great work!

Rating:

1.0

Awful truck

Rating:

5.0

I would recommend this location to all my friends. Quick and easy process and the gentlemen at this store do their best to offer excellent customer service! Thank you again to the gentleman working outside at the rental drop off. He was incredibly kind and helpful.

Rating:

5.0

Honesty the man at the front was awesome efficient and positive. My only gripe was I drove 27 miles barely utilized half of the floor space. ( I could have gone way smaller). But some how I managed to put in over 7 gallons of gas. I don’t think it was the company being scammy but maybe someone used it drove 15-20 miles and the needle on the gas garage didn’t move and it was never checked. Because from what I gathered even loaded down and driving up the sierras it should get atleast 5 mph. But realistically 8-10 mpg not less than 4mpg. So either I got screwed or your vehicle is really screwed up.

Rating:

5.0

This location is always professional and quick in during the check in process.

Rating:

5.0

Smooth as silk

Rating:

4.0

Love the electronic drop-off, and fantastic staff!

Rating:

3.0

Clean the windshield…..inside and out

Rating:

5.0

very friendly great staff!

Rating:

5.0

The general manager Rick was very helpful due to unforeseen issues that occurred when I rented the truck. He is very accommodating and went out of his way to help me I would recommend this place to others.

Rating:

5.0

Great storage place! Well lit, climate controlled , clean and the staff was super helpful and friendly. Had a storage place for 2 years and was very happy with it ! Highly recommend.

Rating:

5.0

Todo bien gracias

Rating:

4.0

Friendly staff, easy to move into storage unit

Rating:

4.0

Friendly staff, easy to rent storage unit. I would recommend to a friend

Rating:

4.0

The staff was accommodating, knowledgeable and very helpful even though they were apparently busy. Great Job & Thank you Bill M

Rating:

5.0

Staff were all super helpful!

Rating:

5.0

The front desk staff and yard team were always helpful.

Rating:

4.0

I am just not in need of storage at this time.

Rating:

5.0

The staff was very professional, helpful and understanding. 10/10 experience with this location.

Rating:

5.0

Great staff and good experience storing here. But I did not care for the 2nd floor access. Next time I will book a ground floor unit. Thanks!

Rating:

4.0

I liked the convenience of having an accessible storage and the guys were helpful.

Rating:

5.0

Everyone was helpful and courteous. The facility is very clean and would recommend it to a friend.

Rating:

4.0

Thank you for your fine service.

Rating:

5.0

Thank you for everything!

Rating:

5.0

Great environment to move all your stuff and storage it all in one place.

Rating:

4.0

Great location and convenient, super nice staff who I will miss, but the rent gets increased every 6 months. The space was rather small and I could not justify the price. So, I had to make other arrangements. Sad to leave.

Rating:

5.0

The manager Rick was very helpful.

Rating:

5.0

Smooth!

Rating:

5.0

Thank you

Rating:

5.0

I had a storage unit there for four years. There was never a problem everyone there is amazing.

Rating:

5.0

The gentle men who helped me were very nice professional and took care of me in a timely fashion and gave me the best customer service I could have ever asked for!!! Thanks U-HaiL.

Rating:

5.0

Always clean

Rating:

5.0

The staff is always super helpful and understanding of situations. Had a great experience getting help with the storage unit. Everything went really smoothly and the staff was able to help me with the month special. Great guys working there.

Rating:

5.0

I tried to call and speak with Rick whom kept calling me but when I would return his call with the number her provided ok n my voicemail was wrong. And I had to relocate to another state but could not utilize my app. I'm so no longer need my rental

Rating:

5.0

Whenever I needed assistance, anyone I asked helped me . The place and staff are great.

Rating:

2.0

Person helping in the office made several mistakes and cost me a lot of time.

Rating:

5.0

Lots of help! Very nice staff!

Rating:

1.0

To begin with, the exorbitant fee of $165 per month for the smallest storage locker is outrageous. Moreover, the lack of assistance on-site adds to the frustration, and I found myself in a predicament when I got trapped in the parking lot due to a poorly placed truck. In addition, I opted for a Ubox rental, where the reservation process involves specifying both pick-up and drop-off locations. However, the initial quote only covers pick-up and storage, conveniently omitting the drop-off fee. This deceptive practice led to my moving cost doubling unexpectedly. This misleading approach is especially disheartening given the already significant expenses associated with moving. The situation worsens as they establish a separate reservation using the card details from the original reservation and automatically charge it. Opting for a local moving company seems like a more reliable choice compared to falling victim to the practices of these unscrupulous corporate entities.

Rating:

2.0

In the past, office staff at Point Loma Uhaul were very grumpy with my son Jacob who desperately needed to access storage but was often denied without paying an extra $20, even though my auto draft payment went through each month for $125 for a teeny tiny unit I have moved my items to a much larger unit at a different company for $100 per month. It is also climate controlled. Will never store with U-Haul again.

Rating:

3.0

+ very expensive for the tiniest unit, ++ at move out I was denied -prorate- customary for this industry and I want my money back for the days I haven t used the unit +++ and I was asked do u want to keep the 'lock' which apparently I paid for too .. instead of that heavy lock I could have brought my own

Rating:

5.0

Very friendly Employees Thank you👍👍

Rating:

5.0

Great service!

Rating:

5.0

Very nice

Rating:

3.0

While over the phone I asked if there was a storage room as a big as the 10 ft truck and was told yes. To my surprise when opening the storage it was not as big. Luckily I was able to put most of my items in with great difficulty.

Rating:

1.0

I came months ago with a small balance due. The manager, the dreaded man with a horrible attitude wouldnt let me pay in full and cut my own lock. I could not afford the locksmith at the time and since the bill doubled. Now i was left with a $945 bill which i could not pay, had to settle and only by the support of Rick was able to keep my moms belongings. I have paid over $5500 in bills to this uhaul and was treated so poorly im left with a negative impression about this facility and can never use uhaul again. I was told i could remove the items by 10pm. The same dreaded man came back ,with a dog , smelling like marajuana telling me i had to be out by 8:30 or "as soon as he felt like it". The same man doubled my bill and completely ruined my understanding of customer support. If anyone pays for a unit for 5 years, balance ready in hand, i think they deserve the support to fix the situation right then. This man was horrible and ended up costing uhaul an immediate payment and closing and instead created a long settlement. Nobody benefited from his horrible customer service skills and he should be fired immediately. How many customers has he done this to? I will be following up on this review personally as i have no intention to leave any past dues unpaid. I just want to make sure nobody else has to ever deal with the situation i had. Im so sorry for who ever reads this but i hope it gets back to the dreaded man at the point loma uhaul. He is a disgrace to the local community has no belonging in any managerial role.

Rating:

5.0

I guess you security is broken so I can only access during business hours, but your staff ( John) was fabulous on and beyond, very friendly extremely helpful! Just fix your access gate!

Rating:

5.0

great staff, the guys were very helpful and accommodating!

Rating:

4.0

Alan, John were amazing

Rating:

4.0

The teams at both pick band drop off were beyond excellent. Friendly, kind. The Santa Clarita location was clean. The person signing up up was so great. Her crew not so much. Seems she was doing everything. I would hire her, but not the crew...stand around do least amount of work impression. The San diego drop off Point Loma crew were so great, I mean excellent! Greeted with smile, beyond helpful. I would hire them, they were that good...in other words....keep them! Except for app check in, UHaul on this trip exceeded expectations.

Rating:

2.0

I can't access my unit. Using the access code it says my account is suspended. I went to the manager Alan who tried to help but there was nothing he could do to help. If there was he would have done it.

Rating:

5.0

Staff at this location are all very friendly, helpful and knowledgeable.

Rating:

5.0

Amazing staff. Very friendly and helpful.

Rating:

5.0

The staff at your midway location were amazing. I was already having a ruff day when I went to rent the uhaul. The staff there were so incredible that they totally turned my mood around. The went above and beyond to accommodate me. They interacted well together and provided some of the best customer service I've r er received in a very long time. Uhaul is lucky to have those two individuals working for there company. I even end ed d up renting a storage at that location because of your staff there.thank you so much. Sincerely whitney costello

Rating:

4.0

Very friendly and helpful.

Rating:

4.0

Overall a really great experience. Robin and Jeremy did everything to make sure I was taken care off and found a great spot for my moving out for the trailer. Dalton was the one really going above by helping position the trailer just right and making sure I didn't have to cross the incoming truck lane. I would recommend others the facility and going with u-haul as their storage and moving supplies solution.

Rating:

5.0

Robin es muy amable todos los trabajadores son muy respetuosos y amables

Rating:

5.0

Very helpful

Rating:

5.0

Please don’t change a thing.

Rating:

3.0

Only 2 members of the staff were helpful and friendly. The manager was not one of them.

Rating:

5.0

Unfortunately I’m in a wheelchair and getting around the rolling stairs, without a friend with me, was sometimes problematic.

Rating:

5.0

The entire staff, especially Dalton, was awesome!

Rating:

5.0

Everyone was very helpful and professional. Great experience!

Rating:

4.0

Everything was fine.

Rating:

5.0

The girl that took care of me was so nice and helpful.

Rating:

4.0

These guys were great all around. Fast friendly service.

Rating:

4.0

Wish there was a dedicated driveway entrance off sports arena blvd seams the trailers randomly block one of the two entrances. Parking spots by the storage units are small

Rating:

5.0

Very friendly service and easy!

Rating:

4.0

Great experience with a very good staff of employees.

Rating:

5.0

Storage Areas are very clear, good lighting. Staff very friendly and helpful. My only issue was having to wait in line at the front rental desk. There was one gentlemen working the front desk.

Rating:

5.0

The checkout process was efficient. The office was busy but Dillon did a great job of greeting me & letting me know he would be right with me. Nico checked me out of my unit and was great also!

Rating:

5.0

The employees provide excellent service. They went above and beyond what was necessary to help me. I’m so grateful for them!

Rating:

5.0

Everyone was so helpful and friendly. Checking in for my storage unit was efficient. Top notch customer service. Nico was great!

Rating:

5.0

Moving to CA from TN has been extremely stressful and overwhelming, thank you for making this process quick and easy!!

Rating:

5.0

Great staff....thank you

Rating:

2.0

Staff was very helpful but very under-manned. Ended waiting to be helped for 50 minutes. You should send more workers to this location...

Rating:

5.0

We had a very good experience here, the facility felt safe and clean, all of the employees who we encountered were great.

Rating:

1.0

Horrible customer service.

Rating:

3.0

I was charged for an extra day with my trailer when I had brought it back 3 days early. I called four times trying to get reimbursed, each time I told that the manager would contact me. He never did.

Rating:

1.0

Absolutely terrible I was being charged for whole other month after I had canceled. I live 2 states away. Only person who helped me called me directly to fix the problem and properly close out my unit

Rating:

1.0

staff was unhelpful,slow and agitated. will never use again. Guy with beard seemed to enjoy being mean.