The gentle men who helped me were very nice professional and took care of me in a timely fashion and gave me the best customer service I could have ever asked for!!! Thanks U-HaiL.
Sandra b. | First ImpressionsSelf Storage Units in San Diego, CA, 92110
U-Haul Moving & Storage of Point Loma
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U-Haul Moving & Storage of Clairemont Mesa
5871 Copley Dr, San Diego, CA 92111 View Available Units6.8 miles from this location -
U-Haul Moving & Storage of National City
1300 Wilson Av, National City, CA 91950 View Available Units8.5 miles from this location -
U-Haul Moving & Storage of Chula Vista
99 N 4th Av, Chula Vista, CA 91910 View Available Units10.2 miles from this location -
U-Haul Moving & Storage of Lemon Grove
1805 Massachusetts Av, Lemon Grove, CA 91945 View Available Units10.5 miles from this location
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Storage Customer Reviews
- 4.5 Average Customer Rating
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Always clean
LORI D. | Overall ExperienceThe staff is always super helpful and understanding of situations. Had a great experience getting help with the storage unit. Everything went really smoothly and the staff was able to help me with the month special. Great guys working there.
Dakota G. | First ImpressionsI tried to call and speak with Rick whom kept calling me but when I would return his call with the number her provided ok n my voicemail was wrong. And I had to relocate to another state but could not utilize my app. I'm so no longer need my rental
Angela G. | Overall ExperienceWhenever I needed assistance, anyone I asked helped me . The place and staff are great.
DORIS H. | Overall ExperiencePerson helping in the office made several mistakes and cost me a lot of time.
Alma V. | First ImpressionsLots of help! Very nice staff!
Cassie H. | First ImpressionsTo begin with, the exorbitant fee of $165 per month for the smallest storage locker is outrageous. Moreover, the lack of assistance on-site adds to the frustration, and I found myself in a predicament when I got trapped in the parking lot due to a poorly placed truck. In addition, I opted for a Ubox rental, where the reservation process involves specifying both pick-up and drop-off locations. However, the initial quote only covers pick-up and storage, conveniently omitting the drop-off fee. This deceptive practice led to my moving cost doubling unexpectedly. This misleading approach is especially disheartening given the already significant expenses associated with moving. The situation worsens as they establish a separate reservation using the card details from the original reservation and automatically charge it. Opting for a local moving company seems like a more reliable choice compared to falling victim to the practices of these unscrupulous corporate entities.
Mikaela W. | Overall ExperienceIn the past, office staff at Point Loma Uhaul were very grumpy with my son Jacob who desperately needed to access storage but was often denied without paying an extra $20, even though my auto draft payment went through each month for $125 for a teeny tiny unit I have moved my items to a much larger unit at a different company for $100 per month. It is also climate controlled. Will never store with U-Haul again.
GINA M. | Overall Experience+ very expensive for the tiniest unit, ++ at move out I was denied -prorate- customary for this industry and I want my money back for the days I haven t used the unit +++ and I was asked do u want to keep the 'lock' which apparently I paid for too .. instead of that heavy lock I could have brought my own
ani z. | Overall ExperienceVery friendly Employees Thank you👍👍
Evelyn S. | Overall ExperienceGreat service!
Jeremy B. | Overall ExperienceVery nice
Robert W. | Overall ExperienceWhile over the phone I asked if there was a storage room as a big as the 10 ft truck and was told yes. To my surprise when opening the storage it was not as big. Luckily I was able to put most of my items in with great difficulty.
Baltazar M. | First ImpressionsI came months ago with a small balance due. The manager, the dreaded man with a horrible attitude wouldnt let me pay in full and cut my own lock. I could not afford the locksmith at the time and since the bill doubled. Now i was left with a $945 bill which i could not pay, had to settle and only by the support of Rick was able to keep my moms belongings. I have paid over $5500 in bills to this uhaul and was treated so poorly im left with a negative impression about this facility and can never use uhaul again. I was told i could remove the items by 10pm. The same dreaded man came back ,with a dog , smelling like marajuana telling me i had to be out by 8:30 or "as soon as he felt like it". The same man doubled my bill and completely ruined my understanding of customer support. If anyone pays for a unit for 5 years, balance ready in hand, i think they deserve the support to fix the situation right then. This man was horrible and ended up costing uhaul an immediate payment and closing and instead created a long settlement. Nobody benefited from his horrible customer service skills and he should be fired immediately. How many customers has he done this to? I will be following up on this review personally as i have no intention to leave any past dues unpaid. I just want to make sure nobody else has to ever deal with the situation i had. Im so sorry for who ever reads this but i hope it gets back to the dreaded man at the point loma uhaul. He is a disgrace to the local community has no belonging in any managerial role.
Dylan S. | Overall ExperienceI guess you security is broken so I can only access during business hours, but your staff ( John) was fabulous on and beyond, very friendly extremely helpful! Just fix your access gate!
nancy b. | First Impressions