Customer Reviews for U-Haul Moving & Storage of Portage Park

Rating:

4.0

Here too, the drop off location I booked was changed, causing my to drive the larger truck that I didn't need a long way in Chicago traffic. I was on hold with 3 different UHaul #s on Saturday to fix and never got through; I e-mailed and no one ever responded Not the location's fault but UHaul did not provide good customer service and I will not use you again

Rating:

5.0

The location for the drop off was excellent. They gave us clear instructions on what to do. They accommodated us even though we were originally scheduled at another location. The other location were not able to accommodate the UhAul despite having a confirmation.

Rating:

5.0

Helpful courteous very fast

Rating:

1.0

The guy that gave me the truck was trying to boss me around as soon as I came in and asked to rent a truck. Then the truck that was rented out to me has a broken A/C. The A/C was blowing hot air the whole time that I was driving it and almost gave me a heat stroke. And when I returned the truck and dropped it off on the front, the same guy that gave me the truck was again gave me a hard time and said I have to park it in the back. That guy should have patiently guide and told me where exactly I have to park and return the truck since it was my first time rent out a truck in this uHaul location. Also, my debit card was charged $64.82 and I firmly believed that I was over charged coz that amount was too much not to mention that I returned the truck as soon as I'm done with it and returned it with a full tank.

Rating:

5.0

I love this Central location. It’s close to the house. Management was very accommodating and the pricing is awesome.

Rating:

4.0

The AC was not working

Rating:

5.0

Fantastic

Rating:

5.0

The staff was very user-friendly and professional. Easy to work with trying to get issue resolved found ways to assure customer care. Definitely would recommend to others to come to this location.

Rating:

5.0

Super friendly fast efficient and knowledgeable

Rating:

5.0

The drop-off location was Northridge, CA. Easy access. Very helpful staff.

Rating:

5.0

Great service and affordable, thanks.

Rating:

4.0

The people I dealt with while picking up and returning my truck were great and made this a very good experience. On the downside, I was unable to return my truck at the scheduled time because the lot was too full, but I was able to make arrangements to return it the next morning so it was not a big deal.

Rating:

5.0

The A/C in the truck didn’t work

Rating:

1.0

This is not a reflection of the entire staff, but instead my experience in picking up the vehicle I reserved. I had multiple issues with the check in process online via the mobile app that delayed my pickup by 25 minutes. Separately, even after checking in and waiting to grab the keys the vehicle I was reserved was almost given away in front of me. The clerk described the situation as someone sneaking in front of them via an online reservation while trying to cancel the allocation.

Rating:

3.0

the trailer was very old, but it served the purpose

Rating:

5.0

Veronica and Don were great. Really nice and helpful.

Rating:

5.0

Allow to rent from Foster and LeClair location

Rating:

4.0

Neither of the side mirrors did not work although the cargo van was new (5K miles). I had to adjust them manually. I did let the staff know prior to leaving. I tried to submit it on the link, however I couldnt because the link kept asking me to load a picture.

Rating:

4.0

Me gustaría que respetaran las ubicaciones que uno reserva para recoger y escoger el camion

Rating:

5.0

Absolutely! The staff was very friendly, helpful, and provided great customer service throughout the rental process. However, the truck definitely needs to be inspected and repaired before being rented to another customer. Every time I applied the brakes, the entire truck started shaking, which made me concerned that there may be an issue with the brakes or control arms. On top of that, the truck was making a lot of unusual noises. I had the truck for two days, drove only about 60 miles, and stayed within the city, so I feel these issues should be addressed before the truck is rented out again. Overall, while I really appreciated how friendly and helpful the team was, I would not recommend renting this particular truck to another customer until it has been properly inspected and fixed.

Rating:

3.0

NO not with John there, he was very rude and told me to take an Uber next time,. When I asked if there was a place to park my car because I have stuff that I'm was moving, he said "there's the street (referring to Cicero)" to where I stated "it not too safe" and then he replied 'Next time take a uber" I told him that that was rude and that I wanted another associate to help me and I also asked for him name. He wrote it on a card and tossed it on the counter saying his manager would be here Monday. His coworker who helped me after apologized for his behavior. Mind you I was there Saturday and the women who helped me was very nice and friendly.

Rating:

5.0

I don’t think there is anything to do to improve for the next customer. I showed up at the scheduled pick up time and the process went smoothly and return was just as easy and efficient. If I need any truck or trailer rental in the future I will return.

Rating:

1.0

When I rented the vehicle, I was told to return it to the garage and someone would check me out. That did not happen! I return my cargo van during business hours (at 4pm CST) but no employee came out. I had to go through the tedious process of checking out on your f*cking terrible app. It had me upload photo after photo and of course I had spotty Internet because I was in your garage waiting for your employee to check me out. He finally emerged from his hiding space, but not until after 15 wasted minutes of me struggling with your app. The horrible check out process ruins any benefit I may have received with your convenience and low cost. Until you streamline your checkout process, I will never rent from UHaul again!

Rating:

5.0

It was a great experience. Thank you

Rating:

5.0

I appreciate the assistance in attaching the trailer!

Rating:

1.0

Appalling customer service!!! Got charged $25 extra for cleaning fee! Called & spoke with arrogant rep with no understanding! I am a long time customer with uhual!!! & NOT ONCE HAS IT EVER BEEN SAID TO FOLD BLANKETS NEATLY & PLACE BACK INTO BAG!!!! I did place into the bag! Got hung up on after he said no manager on duty. Call tomorrow Absolutely unacceptable! I expect a dam refund!

Rating:

5.0

The lady helped me out when I was in a bind. She allowed me to get the trailer I needed last minute 5 minutes before closing. She stayed and helped me instead of telling me that it was to late

Rating:

3.0

Here's the thing... the location itself was fine. The problem was that I had reserved the trailer in at my desired location 2 MONTHS AHEAD OF TIME, because I knew everybody and their brother would be renting for moving their kids to college that week. The logistics of having the trailer in the place where I reserved it (10 minutes from my home) was obviously too much for U-Haul to handle, and the nearest trailer pick up was *** 35 miles away*** in Chicago. It took me 1 hour and 40 minutes to get there to pick up the trailer, and another 1 hour 30 minutes to get home. On one of the hardest days of my life, you added over 3 hours to my 5 hour move. We rolled into the new apartment 3 hours behind schedule, and had to try to unload the trailer in the dark. There was no apology or explaination in my 25 minute hold and discussion with two different representatives. I cannot possibly express how much worse you made this situation. To say that you completely failed with basic logistics is a modest understatement. To improve for the next customer, you could actually honor the reservation at the contracted location. It's not rocket science.

Rating:

4.0

A label above the key dropbox would be helpful. It was hard to discern and not obvious.

Rating:

4.0

Everything is good

Rating:

5.0

We're very satisfied with Uhaul service. I strongly recommend it.

Rating:

2.0

I waited over an hour in line with a reservation. The employee kept getting up and leaving the store or getting up and going somewhere else to get keys. The line just kept getting longer and longer. I was only the 3rd one in line when I got there and waited for over an hour because the employee up front was super slow. A lot of the customers were frustrated or were getting frustrated. I will never go to this location ever again.

Rating:

4.0

I marked it down due to them changing the location opinions the last minute. I feel like they should have shuttled a truck to my location. Otherwise everything was great.

Rating:

2.0

Good price but poor storage conditions the insulation from the ceiling constantly contaminated my unit

Rating:

4.0

Have better customer parking available.

Rating:

5.0

They were very quick and the vehicle was very clean. It was extremely easy to check in and drive the vehicle.

Rating:

1.0

Provide customers with working vehicles.

Rating:

5.0

Everyone was very helpful, pleasant, and kind.

Rating:

5.0

More employees at counter on weekends.

Rating:

5.0

Great customer service

Rating:

3.0

Although the reservation was made for pickup and drop-off services through a moving company, the U-Haul agent initially entered the reservation incorrectly. Instead of arranging for the movers to transport and load the containers at the apartment, the reservation was set up as though we would meet the movers at the U-Haul location and transfer the furniture from another vehicle into the containers ourselves. Fortunately, I called the week of the move to confirm the details. The representative I spoke with immediately recognized that the reservation had been set up incorrectly and agreed that the arrangement did not make sense. She was able to correct the reservation so the moving company could pick up the containers from the U-Haul facility, bring them to the apartment for loading, and then return them to the U-Haul center as originally intended. However, on the morning of the move, the U-Haul location experienced issues dispatching the containers and ultimately canceled the reservation. Despite this, the movers were still able to pick up the containers and complete the service. Because the moving service had been removed from the reservation, I was required to pay the movers directly out of pocket, even though the work was completed as planned. In addition, the recommended number of containers was insufficient for a two-bedroom, two-bathroom apartment. We should have been advised to reserve three containers instead. As a result, we were forced to discard some belongings and ship others through UPS at significant additional expense in order to accommodate everything that could not fit in the containers.

Rating:

5.0

I can t think pf anything. Service was fast simple and pleasant

Rating:

3.0

Pick up location was incorrect. I had to travel to two other locations to receive the trailer.

Rating:

5.0

The store is perfect! However, every time I rent a truck there’s an e alert that is completely unaffiliated with me which makes it time consuming to clear. This time I was told that all I could do was wait for the person associated pays!!! How is it possible to wait on someone I don’t know? This is not a solution. I’m renting again on 8/2 and if there’s another e alert, I will never use Uhaul again!!!

Rating:

4.0

1) My pickup location got moved 5 miles away from the place I originally selected. Why can't UHaul move the trailer to my selected location instead of me driving an additional 10 miles through Chicago. Disappointing. 2) The floor of the trailer was filthy -- lots of black dirt/dust got on many of my things. 3) I believe this trailer has some mechanical problem -- either unbalanced tires or a problem with the brakes. The trailer was vibrating terribly. Many screws on my possession came loose and fell to the floor!

Rating:

4.0

Reward regulars ., more vehicles in this location

Rating:

5.0

Vicky was very helpful and fast. I was out very quickly.

Rating:

5.0

Very friendly customer service

Rating:

5.0

The owner/manager was lovely (forgot her name…was working around 9:30am on 7/14). Drop off was easy and the guy was super nice (forgot his name…was working around 2pm 7/14). Def will do this again!

Rating:

2.0

The person on the other end of the phone wouldn’t give me any info or answer any questions I had. She just kept saying ov and over the details are in the summary I sent you! U-Haul was not a good experience at all. Don’t think I would use them in the future nor recommend them to anyone.

Rating:

5.0

Customer service at this location is absolutely top notch

Rating:

3.0

Customer service should deliver a final invoice when the truck is delivered and explain the charges. Because when you email it sometimes the invoice is altered.

Rating:

5.0

Nice people and nice manager .

Rating:

2.0

No light in the storage room. No elevator, so you must drive your vehicle up a ramp thus blocking someone from leaving or arriving.

Rating:

5.0

Very well maintained and any concerns was handled with care and consideration to my needs. I will rent again from that location. Staff were excellent. Thank you some much for taking care of my personal property.

Rating:

1.0

Hope to not keep this to long they lied to me to get a spot rented.. I'm not too happy with the way they handle their business.... I thought was a joke but my back doesn't feel like it was a joke

Rating:

3.0

The storage units were not as big as we expected. Some people may need support in choosing the right unit size for them. Also sometimes people block the storage unit ramp entrance when returning their U-Haul trucks. They need to be aware that others need access to these units outside of office hours. Outside of these things, the service was good.

Rating:

5.0

The Staff was very helpful and very. Professioal

Rating:

5.0

Thank you Veronica, stay beautiful

Rating:

5.0

Mike, the manager is awesome. I've never had any problems with the staff. Professional and courteous, all of them. I would definitely recommend this facility to anyone for their storage needs.

Rating:

5.0

staff was very professional business was clean and would recommend to others most definite

Rating:

5.0

The staff there was fantastic and very helpful.

Rating:

4.0

Great help. Helped me to the most extent. Great workers. Great management.

Rating:

5.0

Great over all service

Rating:

5.0

Y’all were great! Thank you very much!

Rating:

5.0

Keep up the good work! Always friendly and efficient

Rating:

5.0

Mike, Veronica and Donnie were outstanding!! Their helpfulness, professionalism, compassion went above and beyond! The crew made my transition, from beginning to end, much easier during a difficult time. I would highly recommend! Thanks for everything guys! I made it safely to my destination and my forever home!🧡

Rating:

5.0

Very friendly, easy to work with!

Rating:

5.0

Had my storage unit for 5 years and had a very pleasant experience. Mike the store manager a really cool guy. Myesha was also a very helpful person there and Veronica as well. Very helpful employees that made my time with them very well. I will definitely be coming back for their services and recommend that location to all my friends.

Rating:

5.0

Lee was efficient, very helpful and professional

Rating:

5.0

Thank you Veronica so much for helping me with stress free and easygoing time with obtaining a clean storage space unit!! You were funny and you’re warm smile made it a pleasant experience, stay blessed and thanks!!

Rating:

5.0

Awesome team and want to especially shout out the guy who helped me back up off the ramp. My vehcle was stuck and I called the front office for assistance. Within 5 minutes he was where i was able to assist me. Also thank you Veronica for your kindness in assisting me when I was locked out the storage unit facility. A great team here and will continually give my business to this location.

Rating:

5.0

Experience exceeded my expectations. Staff and facility were great.

Rating:

5.0

Staff were extremely helpful, understanding and super kind. They gave great advice on the sizing of my storage unit given the size of my U-Haul truck, which ended up being very accurate.

Rating:

5.0

Amazing staff, they all need a bonus!

Rating:

3.0

I need a light in my storage room. There's a poison mouse box in my storage room????!

Rating:

4.0

Pricing was a bit high for a 7x10 storage unit.

Rating:

3.0

Staff was friendly and helpful in getting the storage unit and truck backed up to where we could unload however I was blocked in by another vehicle before I was finished and couldn’t leave to fill up the truck. Access ramp to storage is narrow and would not be forgiving to inexperienced drivers, would recommend an easier facility to get into.

Rating:

5.0

The woman working the desk was lovely! Would recommend.

Rating:

4.0

Great service! Hard to deal with the stairs for the smaller climate control lockers. Was kind of disturbing to see the rat trap in the locker but it’s probably for the best!

Rating:

5.0

All staff very helpful and friendly including manager Mr Michael and after noon staff

Rating:

3.0

Understaffed.. unfortunately. The employees who are there are very helpful , patient and kind. Also why require 24 hour notice for access to a Ubox when every time Ubox never moved to be accessed. Happened in Austin repeatedly ( thought it was just that location) and happened in Chicago.

Rating:

4.0

You do not have enough staff to meet demand. I was in line for 30 mins to check in plus the actual process. It was packed with people. The clerks could not keep up 1 customer after another and constant 10 people in line. They were very professional and tried to do best they could. Would not recommend because it's awfully busy and require to dedicate 1-2 hours that I do not have.

Rating:

5.0

Excellent staff, professional, helpful and friendly,

Rating:

5.0

The ONLY thing I would change would be the access hours for the storage facility. Other than that, no issues.

Rating:

3.0

You need more people in the store or on the phones. Training for phone calls would help too. No one should be left on hold for 30 min without as much as a “sorry for the inconvenience” checkin. This happened multiple times too. And what’s with dodging calls entirely and sending to UHaul customer care who just has to do the same thing. Units were fine. Hours were fine. Customer care was not.

Rating:

5.0

Good

Rating:

5.0

It would be helpful if the lights did not turn off after a few seconds in the storage facility forcing you to walk down the hallway to turn it back on.

Rating:

5.0

The young lady who helped me was phenomenal

Rating:

5.0

Everything it’s fine thank you for your help

Rating:

5.0

Thank for the help so appreciate .

Rating:

5.0

Everything was fine but you need elevators.

Rating:

5.0

Mostly friendly staff. Tue truck was a newer model. Storage was nice and clean. It is close to a terminal that goes direct to O’Hare, which was very convenient.

Rating:

5.0

They are very professional helpful friendly and the facility is well-maintained. I had absolutely no problems at all and I actually did recommend a friend not too long ago

Rating:

5.0

Your crew at this location was great. Nice hire.

Rating:

5.0

Counter person even came up the ramp to facilitate load in-both people great that day!

Rating:

5.0

Very very clean. Great workers

Rating:

5.0

The manager Mike as well as the rest of the staff Keyomi, Lou etc go out of their way to make sure you have all your moving needs in place. As far as the moving truck, packing supplies and storage unit that is an appropriate size for your belongings. I highly recommend this facility. And feel the security makes a woman who needs to go into a unit at any time of the day feel safe. Staff Keep up the great customer service at the Portage Park location.

Rating:

5.0

Very helpful stuff at this Montrose location I recommend!

Rating:

5.0

Staff were so nice. Environment was so sane. Properties was so safe and secure. Staff went above and beyond to ensure I was properly satisfied. Than you Uhaul staff on Portage Park. You all are wonderful and the best.

Rating:

5.0

It was a young lady that was there along with a young man named Mike they were beyond very helpful and work the customer five stars for each one of them!

Rating:

1.0

The ceiling was falling apart throughout the whole facility

Rating:

4.0

Great place to store some furniture and miscellaneous

Rating:

5.0

Thanks guys great service 👍

Rating:

4.0

They always was good and helpful. Even got bandaids twice for me.

Rating:

5.0

I have been using Uhaul for over 25 yrs. I love u haul

Rating:

3.0

Larger sizes should be available. There are no 10x10 and 6' is not as tall as most storage facilities.

Rating:

5.0

Very Helpful

Rating:

5.0

Everything was great. The staff was great. I highly recommend it.

Rating:

3.0

I purchased a storage unit, the initial employee who set up my account was AMAZING! I was on auto pay-had the storage paid successfully until March 2022 which is when I decided I will take out my belongings. I spoke to a woman who removed me off auto payment, she understood that I was closing my account, she advised me to come in get my things and we can take care of payment. I still had a few questions so I called two days after my billing date, a gentlemen I spoke with was so rude to me, he ends up arguing with me about billing. I reiterated that the money didn't matter, I'm trying to understand how the process works for closing a storage unit---he still wants to argue with about the MONEY?!?! I was a good standing patient on AUTO PAY! My point is treating me less than a great customer is unacceptable especially in customer service. After our call I was charged for the Unit and a late fee after (conversations recorded correct?) I specially asked to settle my bill upon my arrival because i was still confused regarding the process of closing a unit. Which was never answered!!! BTW The audacity! Also, that same day I was also locked out of my storage that same day-this isn't over.

Rating:

5.0

I would have preferred one without steps, but their friendly customer service made up the difference.

Rating:

5.0

Staff was very helpful whenever I had questions or had trouble getting access to the storage room.

Rating:

5.0

Es un servicio muy eficiente me encantó el personal muy amable lo recomiendo ,E usado esta bodega antes la recomiendo es excelente

Rating:

4.0

Very clean facility with good accessibility. We had trouble resolving at least two issues (over a 7 month period) via telephone and emails. Emails were unanswered. Tried calling multiple times at different times and calls were unanswered, eventually bounced to call center in AZ, where staff referred us back to facility, which we could not contact other than showing up in person. This was difficult as we were out of town, and was a frustrating experience. Other than that, the facility met our needs.

Rating:

5.0

The staff was wonderful!! I truly appreciate them.

Rating:

3.0

I can’t complain too much the location was very clean, i would just recommend for the lights on the timers to be on longer we were in the storage unit and the lights kept going off on us. I would also recommend better signage on truck returns we ended up going to the wrong side to return the truck and had to go all the way around to bring it in the right side. When I was returning the storage unit another family did the same thing so I’m sure it’s an on going issue

Rating:

5.0

I love you guys and thank you!

Rating:

5.0

I've been with U - Haul for many years I highly recommend them the staff is very helpful in assisting their customers and very polite and very helpful on any accomodations customers need I highly recommend U - Haul and will continue using them in the future I want to thank them for all their services 🤗

Rating:

1.0

The staff was rude locked me out of my unit 2 times and couldn't explain why. When I made a complaint they raised my rent so I closed my unit and went some where else

Rating:

1.0

The worst experience ever ! ! ! When I made the reservation I was told I 'd get a dolly but when I got there ... I was told with almost maniacally by the man that they didn't have any ! Like he got some sort of thrill out of it ! But that's peanuts compared with the out right lie that I'd get a locker on the first floor I'm almost 62 and am on SSI with a misaligned spine , high blood pressure and diabetes. I But when I got there I was told it was on the 2' ND floor and would have to c arry my boxes and bins up one flight,across a tier,down the stairs,up a flight of stairs and down another tier ! I had to go to another facility who accommodate d me professional y and without a problem. I am filing a complaint with the BBB and with the Illinois attorney general office for fraud not to mention the appropriate socal media not to use your corporation for anything what's so ever

Rating:

2.0

I was not ever told that there is a few for 24 hour storage so when I got there it took about 30 minutes to even get to the point where I had access to the storage. I have an upstairs unit and the ramp up is impossible. Spent over an hour trying to get my UHaul and trailer back down off of it. I had to use the restroom in the facility and someone was there listening to music, sounded like a party. It was overall just way too much for me.

Rating:

5.0

great service, affordable rates, easy access. We used two storage units for a few months while staging/selling a house, and it was convenient and quick.

Rating:

5.0

The worker Treavon Robinson was Awesome, he was very helpful I was really pleased with his service, and I thank & Appreciate his work

Rating:

5.0

Office was well staffed yet there was still a line for check in. My person was very helpful in changing my original reservation to a larger unit, although there was some confusion about whether I indeed had a reservation to begin with. Facility was clean and provided multiple carts for unloading/loading.

Rating:

4.0

Excelente servicio al cliente

Rating:

4.0

Constance was very helpful and understanding. Thank you.

Rating:

5.0

Great service.and excellent staff.

Rating:

5.0

Great staff. Evertime I walk in here its busy but im always taking care of. Great spot to do business.

Rating:

1.0

The trucks are dangerous. The ramp is dangerous, the storage units are tiny and overpriced. And the lock you’re forced to buy are terrible.

Rating:

1.0

There was a single employee present and a long wait to be helped. Once I was assisted during checkout the employee was so rushed that he couldn't process my transaction properly. He offered no information on how to access my unit. I attempted to access on my own immediately after being checked out and I was unable to access any of the doors. I returned to ask why and found out he never processed the transaction. I then had to wait again for the single employee to come back from 'hooking up a trailer' which was partly true, the smoke break being the other.. Then this employee was unable to read credit card numbers on his own, I had to repeat phone numbers and card numbers repeatedly over 10 mins for him to finally be able to actually process the purchase of the unit. I then had to ask him multiple questions on how to access, where the unit was located, etc. as he offered no detail proactively.

Rating:

5.0

Thank you for having places like this.it was a great help for me thank you.

Rating:

2.0

I explained my storage needs to a young lady who attended to me, in which I let her know and showed her one of the bikes i needed to store. for one there weren't any storage space that could accommodate my need, except for on the top floor of the building and the rest were to small. She had told me that the space I finally settled on only had four steps leading to the space, when it was actually 4 flights of stairs making it totally impossible for me to get my items to the space since there aren't any elevators. Seems to me she needs to understand the layout of the facility a bit more, Info was deceptive and I left very dissatisfied.

Rating:

1.0

This facility has an extremely poor layout. In order to access the unit, you have to climb a super steep ramp that ends in a tiny landing. Good luck getting a moving truck up there. How is there no elevator?!? I rented a unit and then immediately moved out.

Rating:

5.0

Veronica was very polite and helpful. She even gave me a water bottle after I asked if there was a Coke machine. (I was extremely thirsty after moving everything into the facility on a warm, humid day.) My only suggestion for the facility would be to put in a little ramp of concrete to cover the big bump at the threshold between the parking lot and the indoor storage facility. There's a big bump whether you go through the large garage door or through the small door next to it. This makes it difficult to push a fully loaded cart over that bump and into the building. Otherwise, it was a smooth experience!

Rating:

3.0

I went to drop off my stuff on the storage only to be blocked off by all the Trucks, so I had no access to the drive up ramp not only that but, there was a lock on my storage unit that I did not have the key to so I couldn’t take anything in it even if I wanted to. Had to come back the next morning to unload.

Rating:

1.0

Poor experience never renting there again

Rating:

5.0

Great staff

Rating:

5.0

Truck and storage was helpful and easy going!

Rating:

1.0

Worst experience I've ever had with a business in my life.

Rating:

5.0

The service was very excellent and prompt they were very helpful I really like the staff

Rating:

1.0

My unit was infested with rodents that were alive in my shoe boxes and ultimately came out of clothes that were in bags once I emptied the bags at home... horrible and terrible as well as traumatic.

Rating:

5.0

The night time manager was pleasant , he made sure I was taken care off .

Rating:

5.0

Wish this center could be open till 9pm

Rating:

1.0

Storage room is a joke No elevator If you guys are going to give some for free dont give out the worse room there is I will move my things out as soon as possible Doors dont open Escalator very

Rating:

5.0

Brian W. Was great at what he does, very professional, very courteous . Happen to be there at peak hour's and Brian was a Pro. I would highly recommend this U-haul because of the dedicated staff

Rating:

5.0

I love coming here! When I am in need of a vehicle to help me move, I can count on them!& the customer service is awesome! They don’t mind giving you a helping hand when you need it. I sure Recommend

Rating:

5.0

Bryan was good help

Rating:

4.0

When I was going through hard times to pay my rental unit the Manager Michael Rodriguez worked with me by making arrangements to make my payments

Rating:

5.0

I felt that my belongings we're safe and secure at this facility. They installed many new securities since I moved my stuff in. It worked.

Rating:

5.0

I loved it. It would be very helpful to have a ramp for the storages above the 1st floor level.

Rating:

2.0

Very nice employees, but is too slow.

Rating:

1.0

Worst experience! Only one person staffed and over 7 groups waiting. Waited over 45 minutes for storage unit that I had ordered on the app. Employee was incompetent of uhaul system & unprofessional.