Customer Reviews for U-Haul Moving & Storage of Portsmouth

8,626 reviews

400 US Hwy 1 Byp   Portsmouth, NH 03801
(@ Traffic Circle)

(603) 431-2165

View Facility Map

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(603) 431-2165

400 US Hwy 1 Byp
Portsmouth, NH 03801
(@ Traffic Circle)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Charged for two days despite trying to change it to only one. Couldn’t change the term on the web site. Brought back the van after only one day and was assured I’d only be charged for only one day. Nope. Charged for two days. Complained, was assured it would be changed and I’d be refunded. Nope. Still charged for two days. Unbelievable really.

KAREN P 
Rating:
5.0

This is my hometown dealer and I use them all the time for rentals and propane fillings. All the personnel are helpful and friendly.

WALTER S 
Rating:
5.0

EVERYONE I INTERACTED WITH THERE WAS GREAT!! Friendly, knowledgeable, went out of their way to find a space that was accessible for me. VERY GRATEFUL AND PLEASED🙏🏻🙏🏻🙏🏻🙏🏻

PATRICIA P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matt M 
Rating:
5.0

Staff wad really understand and helpful through the whole process

Lateasha M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROBERT E 
Rating:
5.0

Customer did not leave a comment.

ERIC M 
Rating:
5.0

Nicholas was extremely helpful and efficient. A nice experience.

ROSS P 
Rating:
5.0

Customer did not leave a comment.

FRED L 
Rating:
5.0

Customer did not leave a comment.

STEVEN G 
Rating:
5.0

Customer did not leave a comment.

DENNIS B 
Rating:
5.0

Customer did not leave a comment.

KEVIN M 
Rating:
4.0

All good

EDWARD S 
Rating:
5.0

Customer did not leave a comment.

WALTER K 
Rating:
4.0

Customer did not leave a comment.

ETHAN B 
Rating:
5.0

Customer did not leave a comment.

MATTHEW G 
Rating:
4.0

Customer did not leave a comment.

WILLIAM B 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L 
Rating:
5.0

Customer did not leave a comment.

RAMI J 
Rating:
5.0

It would be nice as a frequent renter if all my information was kept so they could just print up a contract and go.

ERIC V 
Rating:
5.0

Customer did not leave a comment.

DAVID H 
Rating:
5.0

Great service. Highly recommend!

CHRISTOPHER H 
Rating:
5.0

No suggestions. They were great.

Meghan P 
Rating:
2.0

I’ve rented from this location numerous times, and as always, the employees were clearly not thrilled to be there. They have no sense of urgency not do they seem to care about anyone else’s schedule. No personality whatsoever.

Joshua R 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C 
Rating:
5.0

Customer did not leave a comment.

Jeffrey W 
Rating:
5.0

James and his team do a great job! The property is always clean and organized. At times they are over whelmed by the volume, but you wait your turn and the team handles your needs in a professional and courteous way.

JAMES S 
Rating:
5.0

The service was excellent both at pickup and drop off. The only issue I had was I chose an enclosed trailer based on rain/weather. Unfortunately I loaded the trailer the night before and when we unloaded we had a mattress and box spring that were soaked due to an apparent leak in the roof. This is not a ding against the facility or staff as I am sure they didn’t even know about it. It was just disappointing given it is a pretty new/expensive set.

SHAWN H 
Rating:
5.0

Nothing honestly it’s really a pleasure doing business with the team at U-Haul in Portsmouth, NH. It’s simple, fast and easy to get whatever equipment I need and when I needed to keep a truck longer than expected they helped me out. Such a pleasure doing business I’ve rented two trucks Mp this month n probably gonna rent a pickup next week as well if I get this sailboat I’ve been waiting on! Thank you

Shanna S 
Rating:
5.0

Customer did not leave a comment.

DONALD T 
Rating:
1.0

When the installer cracked the pipe that goes into my catalytic converter when dropping my exhaust system to put on the hitch and then tries to play me like a fool (woman) and tells me the sound is normal and will correct itself in a few day - I would say that this was a HORIBLE experience. This was only the first issue as the exhaust clamps were not put on all the way and when they were, the right side now needed to be cut so that it wouldn't rub again my exhaust pipe. All the time that was put into getting this fixed not to mention a half day of work to go to the mechanic and then being told that you would only cover 1/2 the cost due to depreciation - very depleting and overwhelming. On a positive note, your Claims Adjuster, Michelle Alworth, was very responsive and got me in the right direction to get it fixed. I will never recommend or go to U-Haul again. I do understand that stuff happens - but when the mechanic did not own up to his mistake it is very worrisome.

Wanda M 
Rating:
5.0

Branden was FANTASTIC!!! Helped me find an accessible unit amd walked me through the whole process of coming and going . Very friendly and patient. EXCELLENT SERVICE🙏🏻

PATRICIA P  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DARRIN S 
Rating:
5.0

Customer did not leave a comment.

Patrick M 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS R 
Rating:
5.0

Customer did not leave a comment.

DAVID C 
Rating:
5.0

The crew at the Portsmouth location are always professional, polite and friendly. Always happy to help me when I am using this location.

BRENDAN D 
Rating:
5.0

The staff was incredibly helpful and efficient. They care for their customers and make things work out. I wanted to change the trailer to a different type with lower side walls and it was done immediately and without any issues. And there's a friendly atmosphere in the shop.

THOMAS B 
Rating:
5.0

Everything went great, The people were so friendly and helpful!!

JAMES T 
Rating:
5.0

Super service

FRANCIS M 
Rating:
5.0

Owner helped me carry boxes to my car. Nice!

DAVID H 
Rating:
5.0

Very helpful

BERYL D 
Rating:
5.0

Customer did not leave a comment.

Gail C 
Rating:
3.0

Customer did not leave a comment.

Tiffany R 
Rating:
2.0

Rude peop

PAMELA L 
Rating:
5.0

The vehicle I rented was/is 100 percent faulty and almost got me in 4 accidents in a short rental. The brake was held down by my foot on 4 different occasions and the truck accelerated into traffic, almost hit a car, almost hit my toddler and almost hit a fence. When I returned the truck, the store employee didn’t take me seriously.

Christopher B 
Rating:
5.0

Great customer service

KELLY G 
Rating:
5.0

Customer did not leave a comment.

Paula D 
Rating:
5.0

Customer did not leave a comment.

Destiny P  |  First Impressions 
Rating:
5.0

Great service and very helpful.

Andrew B 
Rating:
5.0

Keep Jack from leaving your Portsmouth location.

Glen P 
Rating:
5.0

Customer did not leave a comment.

maryellen s 
Rating:
5.0

Excellent staff, great service, good value.

JEFFREY C 
Rating:
5.0

Great first time experience using U-Haul at Portsmouth, NH. James the owner was incredibly kind and professional along with the members of his team that hooked up and took the trailer off. Will definitely use again.

Timothy S 
Rating:
5.0

Outstanding customer service!!

JAMES T 
Rating:
5.0

Nothing--flawless transaction on both ends...

GARY D 
Rating:
5.0

Customer did not leave a comment.

Martin B 
Rating:
5.0

Customer did not leave a comment.

JUDY S 
Rating:
5.0

Customer did not leave a comment.

Patrick C  |  Overall Experience 
Rating:
5.0

The app would only allow me to upload my selfie and front of license. Then it wanted to scan, not take a photo. Maybe it was user error, but it happened twice.

EDWARD P 
Rating:
5.0

Customer did not leave a comment.

STEPHEN W 
Rating:
5.0

I can always get a good truck here.

William K 
Rating:
5.0

On time- price payed was price quoted, clean job . Could not ask for more

Thomas m 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY L 
Rating:
4.0

Customer did not leave a comment.

DAVID S 
Rating:
5.0

Very helpful and went out of his way to be accommodating. Love the crew at Portsmouth UHAUL.

SHAWN S  |  First Impressions 
Rating:
5.0

great serves

JOHN C 
Rating:
4.0

Customer did not leave a comment.

JAMES D 
Rating:
5.0

I use the motorcycle trailer frequently. This location is fast, friendly and efficient. The store and the employees are a good representation of what U-HAUL should want at all locations

ROBERT S 
Rating:
4.0

everything is fine

YELENA Y 
Rating:
2.0

There was always a problem with the elevator doors not closing properly so the elevator would work??? Seems the latch was broken on the second floor for over 4 months and I was tired of having someone hold the door while someone else pushed the button to the elevator. Moved everything to more operative storage space.

DENNIS B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER P 
Rating:
5.0

The people at this location are terrific. Incredibly helpful and nice.

BARBARA R 
Rating:
5.0

Customer did not leave a comment.

Toby T 
Rating:
5.0

Rate reduction

JAMES S 
Rating:
5.0

Manager (James ?) was nice and quick as there were several folks in line. He clearly explained all aspects of the rental and was helpful. Truck was waiting outside, easy pickup and drop off, so convenient.

DAVID T 
Rating:
5.0

Customer did not leave a comment.

Brian S 
Rating:
5.0

Customer did not leave a comment.

KEVIN M 
Rating:
4.0

Provide vehicle with completely full fuel tank. I was offered $35 to return truck with just one-quarter tank, which is what was in it when I picked it up. I had less than 35 miles to empty. Not knowing fuel consumption rates, I filled the tank at a cost of $72. I used less than one-quarter of the full tank, so your business made mine in the free fuel I provided. Estimated tank size of 30 gallons - I used less than one-half tank assuming 2 gallons were already in it. Assuming you got at least 15 gallons for free at $2.99 per gallon, that’s $45 of free fuel. The $35 discount offer was disingenuous and misleading. Another way to look at it is that I spent $72 for a $35 discount leaving you up $37 on the transaction. I returned the truck 16 hours early and received no consideration for the early return. Your staff were very friendly otherwise.

JOHN G 
Rating:
5.0

Tristan, Lily, James and Jack all were pleasant and helpful. Lily was cheerful outside in the sudden cold at night when I returned the truck. Tristan was patient and friendly when I wanted to pay cash and the drawers would not open (this took about 20 minutes). James was calm during a sudden flood of customers. Jack was in good spirits on the phone when I called to change my check in time a few times.

RENEE D 
Rating:
5.0

Customer did not leave a comment.

PAULA P 
Rating:
5.0

The staff was very friendly and helpful. Good location.

JOSEPH R 
Rating:
4.0

Customer did not leave a comment.

THOMAS O 
Rating:
5.0

Customer did not leave a comment.

RYAN B 
Rating:
5.0

Customer did not leave a comment.

PAUL S 
Rating:
5.0

We are so IMPRESSED with the Portsmouth U-Haul location - fast and friendly service - easy to get to location - well maintained equipment. Definitely will be back when we need another rental!

Wendy I 
Rating:
5.0

Customer did not leave a comment.

EUGENIU M 
Rating:
5.0

Customer did not leave a comment.

SCOTT B 
Rating:
5.0

Customer did not leave a comment.

JOHN C 
Rating:
5.0

Customer did not leave a comment.

SETH B 
Rating:
5.0

Staff friendly and helpful

KARALYN M 
Rating:
5.0

Customer did not leave a comment.

EDWARD L 
Rating:
5.0

Very kind and organized.

LISA R 
Rating:
5.0

Customer did not leave a comment.

PAUL N 
Rating:
5.0

Everything went very smoothly. I did pre check in online to save time at office location

Ronald Y 
Rating:
4.0

Customer did not leave a comment.

RYAN S 
Rating:
5.0

Never had a bad rental here; thanks!

PAUL U 
Rating:
5.0

Jim and his entire team are professional and great to do business with. I’ll be back!

larry l  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTHONY L 
Rating:
5.0

Very easy all around. The people in the Portsmouth store are really nice!

Michael B 
Rating:
5.0

Customer did not leave a comment.

catherine o  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEVIN D 
Rating:
5.0

EVERYONE WAS FRIENDLY, HELPFUL AND PROMPT. WILL USE THEM AGAIN.

Steve P 
Rating:
5.0

Very helpful staff, great experience and would rent again

MELTEM D 
Rating:
5.0

Customer did not leave a comment.

RICHARD M 
Rating:
5.0

I used the Portsmouth UHaul and had a great experience, James and Steve had the best customer service and answered all my questions and were very patient and made sure I understood all there answers. 10/10 would recommend! And the Mobil drop off was so easy!

CASSANDRA C 
Rating:
5.0

Everything was excellent! Highly recommend!

DAVID H 
Rating:
5.0

Customer did not leave a comment.

DANA G 
Rating:
5.0

Great staff, very helpful giving directions, setting me up with the correct equipment. Pick up and drop off was fast!!!!

EVAN C 
Rating:
5.0

Customer did not leave a comment.

Christian M  |  Overall Experience 
Rating:
5.0

Jack was very helpful throughout the entire process of moving out and helping with setting me up with other rentals (Trailers). He is a good person with a very good sense of humor. Will deal with him again in the future.

MIGUEL M  |  Overall Experience 
Rating:
3.0

Facility is clean and well maintained. I find the prices expensive and it seemed as though every few months I would get an email that prices are increasing again and again.

Laura C  |  Overall Experience 
Rating:
5.0

Helpful, courteous, & efficient!

Emi L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EILEEN M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

richelle b  |  First Impressions 
Rating:
5.0

James has been awesome to work with and is so great with customers. Highly recommend working with him!

Carson D  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

EILEEN M  |  First Impressions 
Rating:
4.0

Elevator doors were not closing properly to make it work properly

DENNIS B  |  Overall Experience 
Rating:
4.0

Loved it for the Short term use I had. However, the cargo lift elevator needs a ramp on the ground level & the triangle steel barrier is horrible to get over while loading carts. This took two strong people to lift over the barrier. Other than that it was great. Thank you.

Kathleen A  |  Overall Experience 
Rating:
5.0

Uhaul is the The only way! I’m very satisfied with them all the time I use them. I have an outside storage that’s the only , Cause there’s no availability. Otherwise, I use Uhaul whenever I can or I need. James Knows his product and what he can do for You.

HEATHER L  |  Overall Experience 
Rating:
5.0

Elizabeth was fabulous!

shawn m  |  Overall Experience 
Rating:
5.0

James Tomlinson was absolutely amazing to work with. He was knowledgeable, helpful and so friendly. He has a wonderful sense of humor! I initially went to get boxes and tape. James talked to me about your wonderful storage units and I was sold! We also rented a truck during this move and that was a seamless process as well. The rest of Jimmy’s staff was fantastic to work with too! I would recommend this facility and team to anyone who has a moving or storage need. Thanks Portsmouth UHaul! Thanks James Tomkinson!

Elizabeth B  |  Overall Experience 
Rating:
5.0

I could not be happier the facility was excellent and the staff was outstanding.

khalid s  |  Overall Experience 
Rating:
5.0

We rented a storage area thinking we would need it to store regularly needed items while we searched for a new home after selling our current home. we received a ‘1st’ month free offer when we signed the agreement. We found a new home within 2 weeks and didn’t need to keep the storage unit. When I went to turn in the card keys I expected a ‘minimum fee’…NO FEE! I was shocked in a good way and this certainly sealed my loyalty to the Portsmouth U-Haul operation. Thank you.

NOEL R  |  Overall Experience 
Rating:
4.0

The only problem was with a very young girl at the counter, who could not have possibly been less helpful, knowledgeable or even interested. A customer had to explain to me that I'd get better service by downloading the app, which I did.

Jonathan L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Suzette L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary L  |  First Impressions 
Rating:
5.0

Everyone was incredibly professional, helpful and kind. They made difficult transition in life welcoming and slightly easier. Thank you for that, Lynn Watters #339

Molly L  |  Overall Experience 
Rating:
5.0

Excellent service and personnel .

khalid s  |  First Impressions 
Rating:
5.0

I had great service

Carolyn C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KENNETH S  |  Overall Experience 
Rating:
5.0

I was lucky, I needed Storage it the desperately . The circumstances called for that. I am handicapped , I had a stroke so two of my friends Wheeled Into facility. I treated with at most respect by the staff in the Portsmouth, New Hampshire location. Right by the highway was very convenient. They know the mover who I used to help me. They know the young man who owns the company that moves me .I highly recommend uhaul and the Portsmouth, New Hampshire Uhaul.

HEATHER L  |  First Impressions 
Rating:
5.0

Great staff!!!

LARRY S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darlene R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAURIE L  |  Overall Experience 
Rating:
5.0

I picked up our 15’ truck and auto carrier from the U-Haul in Hixson, TN and drove it 1100 miles to the U-Haul rental and storage facility in Portsmouth, NH. The truck drove and handled great for the drive and the trailer was very easy to maintain and handle. Upon our arrival in Portsmouth the app made it very easy and convenient to return our truck to the drop off location after hours. We love U-Haul! Thanks for making our move easy and hassle free. -Beck

Beck M  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Timothy H  |  First Impressions 
Rating:
5.0

No complaints, well run operation. Had stuff in storage for almost 5 years, never an issue.

CRAIG L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brianna K  |  Overall Experience 
Rating:
5.0

Having used this U-haul location for moving and storage needs for about 7 years, I cannot recommend it enough as far as moving and storage solutions go. All the staff I've ever interacted with, in person and over the phone have always been courteous and helpful. The location manager was very kind and helpful when we decided to move out of our storage unit. Great customer service and very well-secured, clean facilities.

kathleen S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RANDOLPH A  |  First Impressions 
Rating:
4.0

I found the Manager, James Tomkinson very helpful. He was able to review the account and get back to me quickly with the resolution.

WILLIAM M  |  First Impressions 
Rating:
5.0

Jimmy is great! Love your facility which I've used numerous times. Thank you!

LAURIE L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wendi M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vicki F  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

matthew m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katharine R  |  Overall Experience 
Rating:
5.0

Very clean unit. The staff was very pleasant and professional.

Carole H  |  Overall Experience 
Rating:
5.0

Jimmy, Libby, Nancy, and Jack are the best crew! They all were so helpful with my sudden storage need and were incredibly accommodating. I would definitely recommend U-Haul Storage to everyone! Thank you team for making a scary time so much easier :) Jimmy is an A+ manager and the place looks amazing!!

Gabrielle V  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Patrick C  |  Online Move In 
Rating:
1.0

Uhaul sucks

TREVOR M  |  Overall Experience 
Rating:
5.0

Excellent service when I needed it most

MARK J  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kaitlyn B  |  Online Move In 
Rating:
5.0

Really nice people and highly recommend using this location. Staff is outstanding and helped out everywhere they could.

Mark R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emily M  |  Online Move In 
Rating:
5.0

All of the staff and manager were very helpful and did an excellent job helping me get a storage unit. I also rent trucks as I prepare to move. When ready, I will be using the Ubox to my final destination. Thank you

Bruce P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Armando R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jason j  |  First Impressions 
Rating:
5.0

Staff always willing to help!

Richard P  |  Overall Experience 
Rating:
2.0

The staff was helpful. We were told that there was an outside unit available and they would put a sign on the door. When we arrived 10 minutes later there was no outside storage available. The unit has no lighting, a staircase that protrudes into the unit and there is a small staircase and a corner turn to access. I have rented from UHaul for many years so this experience was a disappointment.

Elaine s  |  First Impressions 
Rating:
5.0

More lighting for inside of my unit would have been nice.

Austin K  |  Overall Experience 
Rating:
5.0

Extremely great customer service. Highly recommend

Mark R  |  First Impressions 
Rating:
5.0

Excellent facility. The staff and manager were very helpful and friendly and the move in and move out process was very easy. The facility is well maintained. Thank you for making my move easy.

Michael P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael P  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

maureen s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allyson S  |  Overall Experience 
Rating:
5.0

Great staff and very helpful!

Clayton S  |  First Impressions 
Rating:
4.0

The absolute highlight of the experience was the staff at this facility. They were always on point and ready to help whenever I had problems, and as busy as they often were, they stayed focused and positive. I would highly recommend them to anyone with storage or moving needs.

Gustav O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary L  |  First Impressions 
Rating:
5.0

Excellent customer service. In U haul Portsmouth near Circle, Jimmy was very friendly, patient and helpful in answering questions with getting a storage unit along with Boxes and what size Truck for our Future move from NH to Colorado. Would recommend to friends.

Frances B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alicia H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MEREDITH L  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

dylan h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ross L  |  Overall Experience 
Rating:
5.0

Staff were friendly and very efficient. I would recommend this facility for storage rentals and truck rentals.

Katherine T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George P  |  Overall Experience 
Rating:
5.0

Staff was helpful, cheerful, and friendly, which made my time there a very positive experience.

John P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ross G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dustin H  |  Overall Experience 
Rating:
5.0

The first month free with van rental was a great service. Thanks.

Samuel T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stan b  |  Overall Experience 
Rating:
5.0

Very satisfied as always.

Sheila O  |  Overall Experience 
Rating:
5.0

On-site staff was very helpful. Storage area was clean with easy access.

Alister C  |  Online Move In 
Rating:
5.0

U haul provides excellent service and great friendly staff… will use them in the future

Michael W  |  Overall Experience 
Rating:
5.0

Alex - the front desk gentlemen; was an exemplary staff member. Thoroughly enjoyed working with him and would definitely recommend this business location solely on his helpfulness and professionalism alone.

Michael E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carol R  |  Overall Experience 
Rating:
5.0

Professional and friendly staff, clean and secure units!

Melissa Y  |  Overall Experience 
Rating:
5.0

Jimmy was phenomenal, knowledgeable friendly and efficient I couldn't have asked for a better representative to help me a true 5 star employee. GREAT JOB! Once inside nothing changed I believe it was Pam gave me the service any customer would be happy to receive and should. You guys rock. Thanks for making my experience awesome.

peter m  |  First Impressions 
Rating:
5.0

Outstanding service!

Robert D  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Paula S  |  Overall Experience 
Rating:
5.0

Great U-Haul location to work with - 400 Route US 1 Bypass,‘Portsmouth, NH! My favorite.! And I’ve used UHaul around NH and around the US and Canada too.

Larry L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kaleb S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jim t  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Philip R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ellen T  |  Overall Experience 
Rating:
5.0

Workers were unbelievably friendly and helpful

George P  |  First Impressions 
Rating:
3.0

Was charged for a dolly and a dozen furniture pads that I never asked for, nor did I use.

Chad V  |  Overall Experience 
Rating:
3.0

Rarely were there any material handling carts to use. Never enough staff working the counter. Encountered lines and long wait times while staff had to check in/out equipment or lockers. Recommend separate staff for these functions.

Darrel k  |  Overall Experience 
Rating:
3.0

The staff were great. -When we moved everything out and picked up the tarp we had laid down, there was a lot of water underneath. Lucky we thought of laying the tarp. -It seems that our end unit was where all garbage and loose stuff was blown to. Maybe it wasn’t possible to keep the parking area and driveway clean, but a little effort would have been nice.

Claire D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samuel T  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANGELINA B  |  Overall Experience 
Rating:
5.0

Ryan was very helpful. I was able to complete the transaction smoothly and efficiently without any wasted time. Very much appreciated.

NICHOLAS Q  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sharon S  |  Overall Experience 
Rating:
5.0

Staff was great and helped me at every step.

mario m  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jordan B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bradley P  |  Overall Experience 
Rating:
5.0

The whole staff is customer oriented. Such a positive experience.

Sean L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roland G  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Bradley P  |  First Impressions 
Rating:
3.0

Need more staff that knows what they doing

ANGELINA B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

paul m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan L  |  Overall Experience 
Rating:
5.0

Sean was very helpful and friendly. Would highly recommend this location

Sean L  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sharon S  |  First Impressions 
Rating:
4.0

Thank you Be back in sept

Peter B  |  Overall Experience 
Rating:
5.0

Great job

Peter B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan L  |  First Impressions 
Rating:
5.0

Staff very helpful

Peter B  |  First Impressions 
Rating:
5.0

Did the reservation thing a week prior. Ended up doing my storage the same night I got the truck with Samantha. Younger guy I dropped the keys off too seemed upset maybe she stole his sale. Either way they made money.

Dustin H  |  First Impressions 
Rating:
4.0

Samantha and the rest of the staff were wonderful! They made a difficult move way less painful.

Dyanne D  |  First Impressions 
Rating:
5.0

Staff was knowledgeable, motivated and service oriented.

Samuel T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michael m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Claire D  |  First Impressions 
Rating:
1.0

I had to unexpectedly move across the country. I could not be physically present to sign documents to let my stuff go and stop renting the unit. This particular location was extremely unhelpful and most of the time they seemed annoyed as if I, the customer, were a burden. I wouldn’t recommend this location to my worst enemy. No one there communicates with each other. It took me 6+ months to get them to change my address. And basically more than a year to get them to stop hassling me to pay them for a storage unit I was no longer using. They hide behind policies and procedures to get out of doing the right thing for the customer. Finally someone contacted me and they seemed to have half a brain and they sent me a simple letter that I could sign and email back. How simple?! Why couldn’t that have been done sometime in 2019? No, I battled with this location from 2019-2021. Unacceptable.

Tia B  |  Overall Experience 
Rating:
5.0

I had never rented a storage unit prior to this. UHAUL went above and beyond my expectations of a rental facility. Everything went smoothly and the staff I dealt with the entire time were knowledgeable and friendly.

Ashley V  |  Overall Experience 
Rating:
5.0

facility was well organized and provided significant resource.

Roland G  |  First Impressions 
Rating:
5.0

GM is good dude. Hard working and cares about the customers experience. Took the time to show me around and explain the process. Rare these day to actually have wonderful customer service. Great job and thank you!

ARDEN C  |  First Impressions 
Rating:
4.0

we used one of your truck to move items to another storage facility ...they did not come through and we were able to secure a storage space from U-Haul with very little notice. Gentleman in the office were wonderful!!!! I will recommend them with out hesitation... we will also be using this location to install a trailer hitch to our Jeep...

Janice R  |  First Impressions 
Rating:
5.0

I would recommend this storage facility to anyone in the Portsmouth area. It is convenient and well maintained. I was particularly impressed with the staff's efficiency and professional knowledge during the months I rented with this U-Haul facility. I will not hesitate to rent from them in the future if the need arises.

SIDNEY G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul D  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Trevor P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul M  |  Overall Experience 
Rating:
5.0

My daughter and I were struggling in the rain to move an item into storage and two employees went out of their way to help us. Kudos!!!

Karissa B  |  Online Move In 
Rating:
5.0

Outstanding customer service from this team!

Joe S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Payton A  |  Overall Experience 
Rating:
5.0

The manager at this location is top notch! Hes always incredibly friendly and great with customers.

STEVE R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine C  |  Overall Experience 
Rating:
3.0

The online check in doesn't work. The pin I was given doesn't work on the key pad, so I had to go into the store and get a key card. Which, the store was vacant for about 10 minutes just waiting for someone to come in to help me. The freight elevator was great to have and use.

Laura C  |  Online Move In 
Rating:
5.0

Everything was great with the only exception being that locating my unit was not easy, I had to ask one of your employees. Very minor inconvenience.

Stephen W  |  Online Move In 
Rating:
5.0

Manager/staff was very friendly and helpful

lee g  |  First Impressions 
Rating:
5.0

The gentleman working at the uhaul facility on portsmouth nh on April 18th at 9 am was absolutely wonderful! He was kind, efficient, helpful, and enthusiastic. Especially during times like these, it was comforting to have such a friendly face to help me out. In terms of uhaul as a company, I was thrilled to receive my first month of storage for free. It really was a huge help in the midst of the pandemic.

Abigail M  |  First Impressions 
Rating:
5.0

Ryan super helpful and professional

michael m  |  First Impressions 
Rating:
4.0

Question 5 is not relevant to my move in. Normal hrs

Anthony C  |  First Impressions 
Rating:
5.0

I have been a customer for many years and think that the facility is top notch and run by friendly and helpful people. Any questions I had were answered quickly. I would recommend this facility to all

DOUGLAS C  |  Overall Experience 
Rating:
4.0

My only complaint is the damage due to mice.

Kathleen A  |  Overall Experience 
Rating:
5.0

Very friendly helpful staff! Certainly will use again and recommend!

Frith F  |  Overall Experience 
Rating:
2.0

I could not access my storage unit because of equipment and lack of snow removal, very dissatisfied

Kathleen S  |  Overall Experience 
Rating:
5.0

Janet and Gabriell are some excellent people to be serviced by. Great personalities, not lazy, empathetic, humerous, professional and down to earth. Keep up the great work ladies. My experience fab!!!

Angelique P  |  First Impressions 
Rating:
4.0

Great People to deal with. Little trouble with their systems but very helpful, cheerful and friendly.

Frith F  |  First Impressions 
Rating:
3.0

The climate controlled storage was not controlled properly. All of our boxes and many other items show signs of high humidity including mildew. Read the fine print; 1 day or 30 days is the same price.

Chris W  |  Overall Experience 
Rating:
5.0

Ryan is a terrific asset and is hard working, knowledgeable, and friendly. The female employee whose name escapes me was also pleasant and efficient.

Paul S  |  Overall Experience 
Rating:
3.0

I was really surprised by the long wait upon arrival. We didn’t see anybody even after a 15 minute wait. Once we were finally greeted the entire process of getting the storage unit took far too long.

Joseph C  |  First Impressions 
Rating:
5.0

Rent here many times. Always a good experience.

chris d  |  Overall Experience 
Rating:
4.0

ID card is helpful, but should not have to swipe both down and up to activate. Appreciate leaning of lock (even though we had our own). Appreciate availability of addtl locker; not needed

Linda C  |  First Impressions 
Rating:
5.0

great service!

Kathryn F  |  First Impressions 
Rating:
5.0

The process was simpler than expected. Ryan was efficient and friendly and made it easy and comfortable to do business with. I will recommend Uhaul in Portsmouth.

Paul S  |  First Impressions 
Rating:
5.0

The staff were totally amazing super helpful very friendly.

Adam N  |  First Impressions 
Rating:
5.0

Rick the general manager is awesome!

Melissa D  |  First Impressions 
Rating:
4.0

I gave four stars because of mice droppings.

peggy c  |  Overall Experience 
Rating:
5.0

Friendly and helpful service from all employees.

peggy c  |  First Impressions 
Rating:
4.0

Both the FL and NH franchises did well.

Laurie R  |  Overall Experience 
Rating:
5.0

I had a wonderful experience with this U-Haul facility and staff. I wish more companies were like these guys and I could give them 10 stars!

DREW H  |  Overall Experience 
Rating:
5.0

Outstanding staff!

DEREK C  |  Overall Experience 
Rating:
5.0

Every aspect of my moving experience was made “outstanding” with UHaul and staff!

DEREK C  |  First Impressions 
Rating:
5.0

Very helpful!

James P  |  Overall Experience 
Rating:
5.0

These people and the services are superb, spectacular, top notch.... Ive been doing business there for over a year and every experience with storage, vehicles and Mgr. Richie has been the same, A+ !

Teresa V  |  Overall Experience 
Rating:
5.0

The guys were very friendly and helpful. Great customer service. I would recommend them to anyone.

Amy P  |  First Impressions 
Rating:
4.0

Very helpful. Got a nice size locker and when I missed the return time they didn't have a problem with helping me out. It was only a half hour but still they could have charged me

Robert W  |  First Impressions 
Rating:
5.0

Staff was always super helpful and friendly. Uhaul made moving and storing my stuff so easy.

Victoria C  |  Overall Experience 
Rating:
5.0

Perfect service could not get any better! Thank you for all your help! I am so happy I chose this location!

Tia B  |  First Impressions 
Rating:
5.0

We relocated to NH from NY and were so impressed with the staff at the Portsmouth location. The general manager & staff went out of there way to be helpful & accommodating!! We are VERY appreciative!

Kimberly E  |  Overall Experience 
Rating:
4.0

My storage experience turned out to be longer than expected - but everything went well the entire time. Thank you!

CAROL A  |  Overall Experience 
Rating:
4.0

Tyler, at the US Rt 1 Bypass facility was SO efficient, kind and patient! He was there by himself and did a great job of multi-tasking and taking care of all of the customers! Thank you!

Cullan S  |  First Impressions 
Rating:
5.0

Had a great experience.

Matthew N  |  Overall Experience 
Rating:
3.0

You need to call me to discuss an issue.

Shirley J  |  Overall Experience 
Rating:
3.0

Slow service in store and on the phone but friendly staff and the GM was always great and very accommodating.

lindsey p  |  Overall Experience 
Rating:
5.0

Your employee Rick was very helpful and nice. I would definitely do business again with uhaul of Portsmouth.

sue f  |  Overall Experience 
Rating:
5.0

Your staff people were absolutely the best. A staff to be proud of. I will recommend U Haul storage in Portsmouth to all that ask me. Thank you so much.

Carol P  |  Overall Experience 
Rating:
4.0

storage was pricey; closing access at 7 PM was inconvenient

TIMO P  |  Overall Experience 
Rating:
4.0

The only downside was the website is terrible and the system for bill paying from the bank had lits if errors. . Otherwise it was a great experience.

DAVE S  |  Overall Experience 
Rating:
5.0

great people, great help, and an overall great experiance

JACK H  |  Reservation 
Rating:
3.0

The staff and the facility were great. We did have some monthly issues with billing, as we were renting 2 units therefore paying 2 rental fees which were often credited to the wrong unit.

Chris J  |  Overall Experience 
Rating:
4.0

There was a delay in delivery. It had been scheduled for 9am, but the staff could "not find" our unit. I got the same message when I stopped by at around 1pm Finally, at 4pm it was delivered.

Gert A  |  Overall Experience 
Rating:
5.0

Have always had a good experience with this uhaul location. I would definitely recommend this particular location.

DIONNE B  |  Overall Experience 
No reviews have been submitted for this location.
  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

  • History

    We have an adaptive reuse program to better the environment!

Back
To Top