Customer Reviews for U-Haul Moving & Storage of Power & Light

Rating:

3.0

The truck i rented had been stolen earlier this week but still let me reserve, and it pushed back my move by several hours!

Rating:

5.0

The staff was friendly and helpful we were there late in the day.

Rating:

5.0

Very likable staff!

Rating:

3.0

Overcharge for gas

Rating:

3.0

Maybe have my attendant for the line of customers.

Rating:

5.0

Shauna the manager has helped us 3 times. Thank you for her professional efficiency. Diana. Sam

Rating:

3.0

Have the rental vehicles filled with gas before checking it out

Rating:

3.0

I booked the trailer and was not told that I was getting the new style with different door. It be good to know this before hand. The trailer was really dirty in the inside. You would be above average if the equipment was cleaner. I have never receive a clean rental from uhaul.

Rating:

4.0

Thanks for being there when I needed you all.

Rating:

1.0

I wasn’t told I had to check it in on the app in order to not get charged. That is an important detail to leave out

Rating:

1.0

Extremely rude and unprofessional at the front counter. Equipment workers were excellent. Clean truck and very helpful.

Rating:

5.0

Jo was the best she’s very professional!

Rating:

5.0

Have used this location twice in the last month, staff is very friendly and helpful, I am very happy with both experiences

Rating:

5.0

Keep up the good work

Rating:

3.0

Let them know they will still have to go to the counter to get the key so may as well just pick front counter pick up instead of mobile pickup when your going inside for it

Rating:

5.0

Attitude is everything and the crew is on point..

Rating:

5.0

thank you all so much if i was going to need a storage i will come back there

Rating:

5.0

Alex was Amazing

Rating:

3.0

Keep up the Good Work!!!

Rating:

1.0

The representative was rude and hung up in my face.

Rating:

5.0

A customer had came in with a complaint about the noland road and had bad experience there because they couldn’t speak English very well. I was glad to see At this location there agent helped the customer and apologized for what happened. Please have your workers trained to go to a translating website or cell phone to provide a great experience for all. So kudos to the locust and Truman rd location. I hope this helps to make all your locations better.

Rating:

5.0

Everything was great

Rating:

3.0

It was very difficult to determine where to drop the trailer.

Rating:

4.0

Simply clean the truck, otherwise was professional and efficient service.

Rating:

5.0

Great service very fast and efficient. Willing to help...!!

Rating:

5.0

Good customer service

Rating:

5.0

In and out

Rating:

1.0

Train employees to provide better customer service and be more knowledgeable. Make sure truck transmission isn't slipping before renting out.

Rating:

2.0

The lady was very dismissive and

Rating:

4.0

Not much was well taken care of.

Rating:

3.0

wipe windshields

Rating:

5.0

Shane did a great job checking me in after a long trip.

Rating:

3.0

I ordered a utility dolly and furniture pads and they were confirmed in my order, but when I went to pick up the truck, they didn't have any dolly's. What was the purpose of confirming the order? They offered to sell me one.

Rating:

5.0

Staff was very professional and organized.

Rating:

5.0

I’m not sure her name but the lady that helped me was truly passionate about her job and her rentals. Super friendly and I feel terrible I can’t remember her name But five stars to her!

Rating:

4.0

Everyone was friendly and helpful, though busy they moved right along.

Rating:

2.0

You always seem to have to come back for something.

Rating:

5.0

Shauna Headley is amazing! her energy was amazing. i was having a really rough time today and she read my body language and helped me get in and out- no problems - when i returned the uhual that night- she was there to close everything out and send me off my way! I was having an incredibly difficult day and even though she was just doing her job! she made my life easier in that moment and it’s as if i caught a break. So huge thanks to her! 🩵

Rating:

5.0

Excellent customer service.! I want to thank you.

Rating:

5.0

You did a great job. Very efficient.

Rating:

1.0

The Self service app is a joke. It was a headache to use and was constantly freezing. It kept asking for a picture of the back of the truck, when i uploaded it, it would say it needed at least 1 picture of the back. Then it wouldn't let me delete it or add a different one. it wouldn't let me put in mileage, there was suppose to be a dolly, which i think i got charged for, but there was no dolly. it took way longer than it should have just because of the app. it's really annoying that you have to download an app and have a "reference" to get a rental uhaul. I'll find somewhere else to rent from next time.

Rating:

5.0

Great and friendly customer service, easy process of returning. Helpful advice and pleasant to to do business with while also being professional.

Rating:

1.0

I have a video of how the truck looked in it's condition with all the snow piled around it. My 20 yr old son who didn't expect to have to breakthrough the ice on the windshield was freezing and soaked after finally 30 mins later being able to get unstuck. I called in side for a employee to help they made sure to take their time then sent a midget out like he would be able to help. It took a quarter of a tank just setting there to thaw out the rental. It only had 2 quarters in it when I was told it had 4? I still made sure I put gas in tank but I took pictures and videos of our life experience yesterday. Once getting it to move and be able to see the road a light came on saying the rental had a low to flat tire on right side. After spending all this time maintaining your rental I purchased I was down to three hours of moving time. Not to mention the rude manager Shawna inside she is absolutely horrifying . I had the rental back by 7 and told the closing person of my experience she told me I needed to contact corporate because the manager wouldn't do anything. I seriously want a refund I wasn't able to get were I needed to be due to the poor maintenance of the vehicle. I didn't see nor hear no good customer service from employees and the fact that my son had to freeze it get me unstuck and do y'all's job makes me very mad. I will never use this location again nor recommend it to my enemies. Terrible experience and still need a truck to finish wut y'all's couldn't do. Refund my money please.

Rating:

5.0

Keep on doing good.

Rating:

4.0

Had a reservation at another location but when I arrived Their was cut locks and seems that the trucks were stolen and put me behind 2 hours booked another this location had me taken care of in decent time for it being Saturday

Rating:

5.0

Unbelievable customer service. Highly recommend the 2 ladies working. Very pleasant and cordial individuals that wanted to help. Very pleased!!!

Rating:

4.0

Good experience overall, lady who checked us in was extremely pleasant to work with.

Rating:

5.0

They have the best customer service ever. They are all so helpful, knowledgeable, and kind at this location.

Rating:

3.0

Overcharge for gas tank was on full!

Rating:

5.0

Great staff

Rating:

5.0

The guy that waited on us was very professional. I rented the truck with no problems.

Rating:

5.0

The gentleman that assisted me was polite, quick, explained everything in detail.

Rating:

3.0

More customer relation be more personal.

Rating:

5.0

Great service, and pleased to do business with uhaul... Plus, I'm not only a customer, I'm also an employee at the Fleet Maintenance shop on State Ave.

Rating:

5.0

Same

Rating:

5.0

Very professional and they listen to my concern

Rating:

5.0

Great job

Rating:

4.0

By making the early drop off when the business is closed a little easier.

Rating:

5.0

Great experience and value, nice helpful people, and easy experience to rent a trailer overall - thanks!

Rating:

5.0

The location surprised me,but the staff was extremely helpful especially after a long day of driving,moving and more driving. Jo was professional, thorough, knowledgeable and of extreme help. Amazing staff and enjoyed the ease of using its storage portion. A tad confusing at first but grateful for the security measures to keep my stuff and everyone else's stuff safe.

Rating:

2.0

It was a fiasco! Taking pictures of this and that in the daylight and in the dark. Then they wouldn’t upload. No thanks! Never again!

Rating:

1.0

The girl that did my rental was very very rude… She made me feel unwelcome and she just had a very nasty attitude

Rating:

1.0

Here is my experience. I have spent over $2,000 at U-Haul this year at various dealers. At the last dealer, I was told that I would get no further special requests. (PERIOD) My request was to not have the dolly and blankets in the back as they get in my way for my job delivery application. Secondly I was not told that the milage rate goes up on Friday from $0.79 to $1.09. Lastly I was told just go to the app for your next reservation, (next week by chance). Well rather than using U-Haul for my next rental, I moved on to another firm in Kansas City. Lastly the arrogant agent did herself no favors for my future rentals at Kansas City U-Haul.

Rating:

5.0

you guys always perfect and good customer service this is not my first time with you guys my 5th time and im happy with your service, thank you and see you guys later in another 3 weeks thank you.

Rating:

2.0

Every time I rent from this location I spend copious amounts of time waiting. The staff is extremely slow and there are frequently multiple staff members helping one customer while several other customers wait in line unattended and unacknowledged. I know good help is hard to come by, but the crew at this location stands out among other U-Haul locations (and other stores in general) as being almost comically slow. I won't rent from this location again.

Rating:

5.0

Understanding and reasonable

Rating:

5.0

This location was very helpful friendly and cost-effective thank you very much

Rating:

5.0

Always an awesome experience. Staff are patient, helpful and jolly!!!

Rating:

3.0

My storage unit was small had a big post in the middle of.it could barely put items in

Rating:

4.0

Very tight squeeze and blocked alleyway where dumpster is located.

Rating:

3.0

The staff was rude. They were not patient nor friendly. They rattled off the instructions of how to enter the facility and use the keypad off so fast. They need to remember that first timers don't work there and the information they are giving is new to first timers.

Rating:

5.0

Very friendly and professional staff. Like I said I have used this location for those reasons.

Rating:

2.0

The people were rude judgments disrespectful..and charged for every little thing!!

Rating:

5.0

Would still be there if the rate hadn’t gone up. But I understand glad to have been there with great service for the last for years highly recommend it to anyone moving to or from KC. Thank you again!

Rating:

2.0

Shauna, It was a terrible experience from a cost perspective. The price of our unit basically doubled since we started renting it. We found a place closer to one of our homes that is just $62 a month AND for a bigger unit. 10x10x10 compared to 8x8x8 with almost twice the room 1,000 sq ft versus 512 sq ft. A savings of over $600 a year with more storage space. I have told multiple people about the new unit and will continue to do so. You have priced your site out of a sane person's budget. Also, if it had been more secure there would never have been the fire there from someone going in and throwing something on fire into one of the units. It was getting to the point that I was having to take the stairs all the time to retrieve the elevator since people have no concern for others. This had begun leaving a really bad taste in my mouth. At our new storage site, the unit is much more secure and the elevator doors close automatically. Kenneth and David

Rating:

4.0

U-Haul tends to hire people who hate their job. You’re not greeted with the warm and friendly smile, and the staff looks very depressed as though they wish the customers would jump off the bridge and leave them alone.

Rating:

2.0

Very accomadating and friendly, customer service was excellent at the 15tn & Locust in Kansas City, Mo location

Rating:

5.0

Katelyn, Was so very helpful and knowledgeable about what my needs were for storing my property for a long period. She toured me thru the facility and showed me what to expect when the movers unload my things. It was a relief to know storage is one less thing to worry about.

Rating:

1.0

Booked on line , didn’t get first mont off as promised, person behind the desk unbelievably rude, insulting at the time. Shame on you

Rating:

5.0

None

Rating:

1.0

The app shows incorrect access times, causing me to have to cancel my movers who were already there and get entirely new ones for the next day and costing me additional fees. I understand it is not the staff at that locations fault, that it is the app and corporate for not updating the app, but that information being incorrect is unacceptable and threw a massive wrench in my cross country move.

Rating:

3.0

I got a storage unit with a huge center block in the middle of the unit and when I called too see if anything else was available and she stated a smaller unit than the one she gave me and she couldn't really tell me about the unit except it was smaller.. They charged me 5 dollars over the millage instead a dollar and didn't get the correct amount back..Gas was placed back 10 miles over is not 57 dollars

Rating:

5.0

There are cameras all over the facility, signs that say it’s all hours access, and key pads to enter/exit facility. The storage unit closes when the office does. The first day I got my unit I punched in at roughly 1645, unloaded things from my truck to the dock, and when to take the things in and the door no longer operated. Gyms can be 24 hours, Walmart can be 24 hours. Besides this one gripe, and the oddity of the local traffic patterns/narrow loading lanes for trying to get a trailer in/out, which I’m sure the building didn’t start as uhaul storage so was kind of just a work around, it was a solid facility. Floors were pretty nice, hand carts were great. Staff always worked with me getting things set up and hooked up the way they wanted. Is a bummer that the hitch on the trailers is not lockable. It’s 2024, they stealing everything out here. But that’s a uhaul corporate beef, maybe.

Rating:

4.0

The cleaning staff and all the other employees at the warehouse were helpful snd friendly. I had a storage unit for 5 years.

Rating:

5.0

This location did not work for me, but the GM, Shauna, was extremely helpful with finding me a location closer to where I am staying. I give Shauna 5 stars.

Rating:

5.0

Though this location did not work for me, Shauna went above and beyond. She connected me with another location and I give her 5 stars.

Rating:

1.0

Customer service rolls their eyes.... All stores..... must be training????

Rating:

5.0

The facility was easy to access, clean and temperature controlled. The unit was in the smaller single floor unit to the north of the main facility so I didn't have to deal with an elevator when loading or unloading. Staff was friendly and helpful.

Rating:

5.0

Shauna and the assistant manager is great. I would refer everyone to this location.

Rating:

4.0

Everything worked well except for having to recover the elevators on my own. Both were opened on the 5th floor.

Rating:

5.0

Good people good attitude

Rating:

1.0

Only used storage for 1 month, after purchasing my own disk lock, I removed my lock and what belongings I needed or wanted I informed manager that I no longer need the storage unit , she informed me that there was a lock on the unit and would be charged for every month it was there until auction, I refused to pay for a unit that your employee knew was no longer needed and the lock wasn't mine, trying to make and get money that I do not owe

Rating:

5.0

Great staff and service from Shauna!

Rating:

5.0

thanks!

Rating:

5.0

The young man who helped us was more than awesome of course

Rating:

5.0

Shauna has the entire facility under control. And that’s a huge job. The staff is incredibly nice and helpful. The place is spotless and secure. I feel it’s time to give everyone a raise. At least a nice bonus. And a Boxman ornament for everyone!

Rating:

5.0

I really appreciate the group of people running this U-Haul space. They are helpful and reassuring. Also fun! Thank you!

Rating:

5.0

I'm a little upset, because I wasn't warned of rate increase on the storage.. And want to know why you're raising the rates...

Rating:

5.0

While I expected access 24/7, I didn't mind working around the hours. All else was a great experience. (one piece of advice - would be the homeless in the car taking a spot for those loading and unloading - quite inconvenient. Just have them be more cognizant of those coming in and simply move when needed.)

Rating:

5.0

No issues whatsoever! Kind staff and owner. Storage units were very secure, brightly lit, accessible and always clean! I will recommend this location and use them again if needed. Thank you!

Rating:

5.0

Staff was friendly and courteous. Explained everything they were doing and made helpful suggestions.

Rating:

4.0

The carts that are provided are super helpful. The building is a historic building. The freight elevators were very strange but I figured them out quickly. My only gripe is that I had reserved a ground level unit and was given a 4th floor unit. I also checked in online and did not receive a free lock as indicated. I already had one with me, so this was a minor inconvenience. I would say overall this place is pretty cool and the staff is helpful. Since there are one way streets and backup moves to make, it’s not for a novice.

Rating:

5.0

Thanj you

Rating:

5.0

They are awesome super awesome

Rating:

4.0

I loved this location and u-haul experience, I could trust that my storage was safe and protected. I felt the price was fair for the size of the storage unit.

Rating:

5.0

Very friendly and helpful at all times. It's good people that work at 1520 Locust St

Rating:

5.0

The general manager was understanding and very helpful. I appreciate her.

Rating:

5.0

Thank you for everything

Rating:

5.0

Shauna was extremely helpful with this entire process of storage management. Thank you all so much!

Rating:

5.0

Thank You

Rating:

4.0

Only issue is not being able to unload our uhual into the storage unit due to someone blocking the docks and going off and leaving her locked vehicle and U-Haul This forcing us to take another day off work and hope we can get the truck unloaded and the promise we won’t be charged for another day on the truck come true.

Rating:

5.0

Thank you so much, I appreciate your business @ I like that everything turned out really good. Thank you

Rating:

1.0

I absolutely hate it

Rating:

1.0

My unit was broken into and no one from u haul contacted me nor did they email me. They patched up the hole and I had to find out about my unit Being broken into and a lot of my property being stolen days after when I showed up to get stuff out

Rating:

1.0

They took my belongings. I lost my job and tried to make some arrangements, and they were very uncooperative.

Rating:

4.0

Had to ask for managers assistance

Rating:

5.0

Staff was very polite, friendly and helpful

Rating:

5.0

Love the fact it was always clean and I felt safe every time I went there, and yes the staff was always very friendly

Rating:

1.0

There is false advertising on the website. I was tod that I would have 1 month free when I rent a truck and get a storage unit. When I tried to do that, I was told differently and had to pay for storage at the moment and the rent the truck. Also the hours that self storage was advertised as if I can use until 10pm..but could not move my things into the storage because the facility closed at 7pm. I would not recommend this to anyone.

Rating:

1.0

I am homeless and U-Haul auction off all of belongings for $3.00 dollars. I know for fact that my belongings were worth more than that. I have nothing now. I am now so depressed and under a doctor care for this.

Rating:

3.0

The GM is rude and raciest.

Rating:

5.0

It would have been nice if the weekend hours were a little longer, but no complaints. My things were safe and the facility was clean and well-maintained.

Rating:

4.0

Good storage units and nice, but not enough parking spaces.

Rating:

4.0

It was annoying that I couldn’t speak to someone directly at the facility. I would call to make a payment and the phones would be transferred to corporate, sometime waiting on hold for 15 minutes to be told that I need to contact the facility directly. Terribly inconvenient that I could not access the facility 24-7. I tried to move out on a Sunday and couldn’t get in after 5pm. Super annoying. The people that do work here are very charismatic and helpful in person. They were always nice, whenever I dealt with them in person or on the phone directly.

Rating:

4.0

Thank you. I was charged a late fee. However i was on the prepaid plan with c card connection I don't know how this happen. Otherwise it would have been Excellent.

Rating:

4.0

Thanks

Rating:

5.0

Rich was very helpful throughout the entire process.

Rating:

4.0

The neighborhood is a bit sketchy but that may be while you don’t get 24hr access either.

Rating:

5.0

I would use this place again for my storage unit.

Rating:

3.0

the elevator

Rating:

5.0

The people at this facility were very knowledgeable and helpful. The process was quick and easy.

Rating:

4.0

Shauna the manager is great. She has helped me a lot. The rest of the staff are friendly and helpful. I appreciate them all

Rating:

1.0

Took 1.5 hours to check in. Had reservation and only 1 person I. Front of us. Had to move our stuff in the next day because of it. Very rude and unhelpful people behind the counter. Only 1 person was nice and helpful - I can’t remember her name. She was working circles around everyone else. When I first arrived I didn’t know where the office was. I asked them on the intercom. They proceeded to make fun of me then just said go south. I’ve never been there before I had no idea which way south was. Just very rude and lazy. Never again. I’ll toss everything I own before renting a storage unit again. Was told there is no partial refund for all the time I prepaid. -20 stars.

Rating:

4.0

Personnel were friendly and helpful

Rating:

5.0

Great overall experience. Staff were very helpful and walked me through a difficult move 2000 miles cross country. My reservation for a larger storage unit was lost, the staff helped me find a smaller one available in record time. I would recommend this location and will use it in the future.

Rating:

5.0

Excellent staff and help

Rating:

5.0

Wished that at time they had 24 hour access easier.

Rating:

2.0

The black girl that worked the the day/evening (1-27-22) i was tryna move my storage was rude and inconsiderate and turned the lights out @ 6:15 and came over the intercom saying the time and we close @7 pm and to make final moving before 6:45 and then when asked to turn the lights back on she then told us to use a flash light i was in disbelief of what i just heard i will never refer anyone to this location again

Rating:

2.0

The manager of the facility was very rude. She act like she didn't even want to acknowledge me when i first came in. She just looked up and starred at me. I had to speak first. She acted irritated when I asked her questions and when i brought the truck back she never even thanked me for my business. I would not recommend this place to anyone. I cannot wait to find another facility to move to.

Rating:

5.0

I AM PERFECTLY SATISFIED WITH U HAUL. I HAVE BEEN A CUSTOMER SINCE 2006 AT THE SAME LOCATION. 15 TH & LOCUST DOWNTOWN K.C.MO. 64108 .THANK YOU.

Rating:

3.0

Everyone was professional and attentive. Glad to have U Haul during a challenging time. Thanks.

Rating:

4.0

Thanks

Rating:

5.0

Great staff. Good experience.

Rating:

4.0

When we moved in on Sunday the young man at the desk was more interested in the Chiefs and Cowboys game then his customers and helping them.

Rating:

2.0

Shawna is rude the manager, the hrs are different from the online information

Rating:

4.0

You guys are all really really great. You helped make my transition and storage experience smooth and convenient. From Shannon/Mngt. to the others who were also very professional - Thank you very much. Sincerely H. Austin Whitfield

Rating:

5.0

Staff were especially helpful & friendly. They all gave me exceptional service. Thanks so much.

Rating:

5.0

Safe area, clean and friendly and helpful staff. I highly recommend this storage/ rental location.

Rating:

5.0

The Manager Shawna made sure to keep my things safe even with me being late paying several times she always went the extra mile to send me a email or a letter and all my things were safe and sound at all times

Rating:

5.0

Thank you

Rating:

3.0

Prices were too high for me to recommend. Then the rates went up so I found somewhere else more affordable

Rating:

5.0

All three of the people I dealt with couldn't have been more helpful or friendly. Thanks to them all for a great move-in experience!

Rating:

3.0

GM needs better customer service skills

Rating:

5.0

Truly appreciate your service Thank you again

Rating:

2.0

Anytime I called for assistance office staff was always unpleasant answering my questions with an attitude. I

Rating:

5.0

The manger and staff were very helpful and friendly to me.

Rating:

5.0

The only issues I've had with U-Haul was trying to get a hold of them from 8:00 in the morning to finally I had to go downtown Kansas City to the office customer service was terrible I had the whole 30 minutes to even get the phone answered and I will switch to no one answered the customer service it was terrible

Rating:

5.0

Best experience, office staff was amazing. Most honest people I've met. Thank you

Rating:

5.0

I love you guys!!! You’re more like family than business people. Thank you for making my experience memorable.

Rating:

5.0

Ms. Shauna the manager was very nice as well as helpful. She made my experience at her location well worth it. I will definitely recommend this specific location to anyone in the Kansas City, MO area.

Rating:

5.0

Charms Rd una a great facility

Rating:

1.0

Lost all of my precious items due to no fault of my own wall pictures that belonged to my mother whose been dead for 30 years I've had them all this time only to have them taken from me, then all of my sons ball jerseys took and he passed 5 years ago so noway I would ever use this place

Rating:

3.0

There are roaches running around...lots of them... I understand you can't control what people bring to storage..but something should be done to keep them from sticking around. I dont have roaches n I for sure didnt want to take home anyone elses.

Rating:

5.0

The facility is great I’m glad the manager was spectacular the difficulty is the hours seem a bit I am short I am and difficult to access if you have a busy lifestyle at all.

Rating:

2.0

Picking up the truck was a great experience, but the actual storage location was a horrible experience!! I would not recommend that location to anyone and I’m hoping I can find another place to store my things.

Rating:

4.0

95% of the time we came to load or unload there were people doing nothing in the bay. Often had to go out to the street because they refused to move even though they were not loading or unloading. Could be a little sketchy from time to time but I suppose that’s downtown for you. Biggest complaint is that it was difficult to actually pull up to the loading bay due to other people parked there for no reason.

Rating:

5.0

Always a pleasant experience.

Rating:

3.0

Staff was fantastic helping to free up the loading dock so we could have a chance to unpack the uhaul. Access hours could be better or more clearly articulated. We drove 6 hours from Iowa with the truck and only had less than an hour to unpack by the time we arrived. We knew the office would close but not that we would lose access to our storage locker With a moving truck of our size, I wish we didn’t have to move it all up to the third floor for storage. The space was sufficient but required dozens of trips up the freight elevator. Again, something I wish I would have known prior to arrival but, after successfully navigating the truck through downtown KC, I didn’t want to transport my cargo to a different storage facility. I can’t speak highly enough about the staff. From allowing us to stage the truck at the facility during the day so that we could take care of the business portion of the trip, to helping to move and park the truck...can’t speak highly enough about the staff you had working there today 13 May (day shift)

Rating:

4.0

very helpful and friendly staff...they all have great customer service...just wish the storage hours access were extended to at least 9pm every night.

Rating:

5.0

My experience with U-Haul was great I would recommend it to all friends. Thumbs up to you.

Rating:

5.0

Something did chew on the edges of my expensive butterfly table. But the staff at that location created a raving fan. Always helpful and willing to please. Manager and staff polite and professional. Building is easy accessible, well lit, clean and climate controlled. Bathrooms are even clean. Bravo Power and light District Uhaul makes a difference. Thank you!!!

Rating:

5.0

Great friendly Customer Service. Love this location. Always use this location. Great location I feel very safe using this location to store my belongings. Thank you, Uhaul.

Rating:

5.0

Shauna was wonderful. She was running the place and providing excellent customer service at the same time. She double-checked that she had offered me a savings option - which I did! If we were staying, I would have no issue referring this location for anyone's moving needs.

Rating:

5.0

Even when I had a problem it was taken care of in a timely manner

Rating:

2.0

I am a military personnel and have orders to transfer to California in December. I have had the unit since August. On 11/18 the military set up a moving company to get all of my things, when I opened the door to my unit I surprised to find there was water damage! Pools of water was on top of my bins, some of my boxes collapsed do to the water. By this time the unit was basically drying out and creating black mold. My head board is cotton and was also ruined. The moving company had to be rescheduled so I could go through everything and repack/throw away ruined items. I was never notified by phone call or email about the incident. The manager ensured me someone was supposed to call all the renters to come check their unit . I was also informed that a sprinkler system pipe burst and they had to get all the piping redone on the 6th floor. This process was highly stressful and very inconvenient for me. The manager that day however was very helpful and gave me everything complimentary to repack my items and even moved me down to another storage unit that did not have damage so my items could be picked up on 11/19.

Rating:

5.0

Using card was confusing at first call customer service/office she explain over phone. Thank U for patience with old girl..👵

Rating:

4.0

I reccommend this facility for convience of location, services offered, moving supplies and the staff was always helpful. Thank You... Ms.AP

Rating:

2.0

In the middle of clearing out my storage unit on Monday, the elevators stopped working which made it impossible to move my couch and a few other large items. After waiting to see when the problem would be resolved, I decided to continue my move, leaving the couch in the storage unit to be retrieved when the elevators were working once again. The broken elevator issue created significant delays for my move which resulted in moving expenses that were much higher than I budgeted for. The moving company I hired is paid by the hour and distance driven, so having to wait to figure out what was happening with the elevator and then having to return to the storage unit hours later added a significant amount of time that I would not have had to pay for had the elevator been working properly.

Rating:

4.0

The only bad thing I came across is the elevator does not go up completely to the 6th floor. It leaves about 8 to 10 inches below the level ground of the floor so had a little hard time.

Rating:

3.0

I was ok with my storage what bothered me was the broken gates and elevator. It was an ok experience not great but ok. I would try a different storage facility if I needed one again just to see what a different storage has to offer in regards to service and cleanliness.

Rating:

5.0

Perfect Service!!

Rating:

5.0

Love it

Rating:

5.0

Very clean. The staff is very friendly and professional.

Rating:

3.0

A couple of times the elevator didn't work. The credit card reader wouldn't take my card. I came one day to put some items in my storage both of the elevators were broken no one seem to care.

Rating:

5.0

Thanks

Rating:

4.0

Thanks Amanda and Shauna

Rating:

5.0

Shauna at the 15 & Locust site in KCMO was extremely helpful, courteous and knowledgeable

Rating:

4.0

The only problem, I have is that I left my storage 1/2 way through the month and was told I was getting a refund. But when I dropped my key at the store, and she said she knew nothing about it. I needed to get with the manager.