Customer Reviews for U-Haul Moving & Storage of Redwood City

Rating:

2.0

Badly understaffed and inattentive.

Rating:

5.0

The people were efficient, friendly, and knowledgeable. Give them a raise,,,they deserve one. Greg

Rating:

5.0

My original request for drop off was moved to the 24-hr Roadside Assistance site on Arguello St. in Redwood City. I've had bad experiences there in the past and called to request moving to 2200 El Camino Real, which they did. The staff there are always very helpful, which is more than I can say for the guy at Arguello St. This was a frustrating rental experience overall. I didn't get the trailer, the pickup location or the dropoff location I requested. If you are going to ignore all my requests, why bother asking me what I want? I can understand switching to a nearby location due to unit availability, but in this case they moved me far away to get a trailer I didn't want. I only got the drop-off I wanted because I called and asked them to change it.

Rating:

4.0

Public parking could be in a better area, direction to public parking not well explained.

Rating:

5.0

Thank God for Lexi. Uhaul needs to use her as a model employee She knows all aspects and always friendly and helpful

Rating:

4.0

Get people who can handle connecting trailers to vehicles to vehicles that don't need help and know how to hook up the chains too. The young woman who assisted me could not move the trailer on her own and did not hook up the chains correctly. She might have weighed 95 lbs soaking wet. She was very pleasant, had a great attitude but was way to small.

Rating:

5.0

U-Haul does need to fix one problem. Your company's software is slow. When staff has to prepare documents, a customer has to wait in-office. It took nearly one-hour for me to officially check-out of two storage rooms I rented for one month. It was not the fault of staff. Otherwise, U-Haul provides solid customer service.

Rating:

5.0

Staff was super friendly. Got my trailer out super fast and I was on my way.

Rating:

5.0

checked in using the app , easy to use but at the end had trouble so the people inside helped and i was on my way.

Rating:

5.0

Great costomer service

Rating:

5.0

Very professional and pleasant crew there. The whole team are a pleasure to work with

Rating:

5.0

The girls are very helpful in everything you need top of the line great service in everything

Rating:

5.0

Speedier checkout - have more staff at checkout desk, or dedicated line for car rentals vs. supplies purchase. Great experience and knowledgeable helpful staff - thanks!

Rating:

5.0

Excellent service from this location.

Rating:

5.0

Maybe add one more staff member for early customers..6 people waiting takes a while to get finished and out the door. Current staff is great.

Rating:

5.0

Attendent- Young Lady was great at customer service. DEFINATELY would rent from here again

Rating:

5.0

Everything was excellent the workers was very professional we have very good time

Rating:

5.0

Overall the service was excellent including the staff who was very helpful. Without a second thought I would definitely recommend this location. in Redwood City.

Rating:

5.0

Eddie runs a good ship there

Rating:

5.0

Upgrade your IT systems.. consistent 30+ second response times during registration with 6 customers in line is not good customer service

Rating:

5.0

Computer system was down and Lexi was still fast and friendly and always calm

Rating:

5.0

The facility is ready for an renovation, but the staff is top-notch

Rating:

1.0

The trailer was not available at the location despite my reservation, but they didn't notify me of that prior at all. I learned this only upon arrival, and had to drive to another U-Haul location much further away.

Rating:

5.0

Samantha and Jose are excellent. The effort alone that Jose makes to get to work is inspiring and should be recognized.

Rating:

5.0

Staff made my experience a smooth one. Appreciate all the help during my move.

Rating:

5.0

Continue with the same attention to the costumers

Rating:

2.0

The first truck I was assigned wouldn't turn on. When I went to the counter to tell them about it, the woman said "Oh, is it truck XYZ? Oh yeah, we've been having problems with that one". Then why do you keep trying to rent it out to people knowing it doesn't work safely? Fortunately I found out before I had it fully loaded in another city and couldn't move my items. The next truck they gave me had the dolly in the back. I went to check to make sure it was there, but then the back door wouldn't close. Finally, third time's a charm, I received a working truck.

Rating:

3.0

All good

Rating:

5.0

Lexi makes every transaction quick and easy. Even during busy times she stays calm and professional

Rating:

5.0

Nice people , tha cars clean …

Rating:

3.0

My off-hour van drop was not a good experience. The self-checkout did not work as the app asked to scan the product code, and I had no idea where to find it. After 30 minutes of trying, I called the 800 number for U-haul, and during this time, it was dark in the parking lot, and a beaten-up car with two suspicious-looking men stopped by my van and stayed there, asking for the keys to the truck. Instead, I left my keys in the office front door hole, and as I was leaving the parking lot, one of the men got out the car and took away a gas tank off the main isle. It is a seedy location for a nightly dropoff.

Rating:

5.0

Windows were very dirty (bad visibility) but otherwise, vehicle was good. Would've been nice to be told at pick-up time that there is no need to check-in after returning the vehicle. I dropped off the truck, went inside to check it in, waited in line 15 minutes only to be told it was unnecessary.

Rating:

5.0

Very happy with the service every time!

Rating:

2.0

The office supervisor was using all of the individuals waiting to check out rentals to train a new employee. This resulted in the process taking at least 3 times longer than it would have had he done the check out himself. Obviously training is important, but once there are three people in line, I think the supervisor should take over and clear the line waiting and then go back to training the new employee on the final person waiting. Three people should not have to wait 15 min each +/- so that the supervisor can train a new employee.

Rating:

3.0

The rental process is demeaning and not customer friendly: It is designed for the vendor (uHaul), and not for the customer. It irritates me every time I rent from uHaul. That said, it is a uHaul process issue, and not the location fault.

Rating:

5.0

The person who helped me was very helpful and informative. Made the whole experience very smooth and I’ll rent again just because of the customer service. A+!

Rating:

4.0

They could use more staffy

Rating:

5.0

Completely happy with the whole rental experience.

Rating:

1.0

Refund, the picking up process is tough and NO DOLLY PREPARED. Absolutely ridiculous. WOULD NEVER USE U-HAUL EVER AGAIN, and definitely avoid rewood city place. I would upload my experience with the relative site. Including google map and rest social media.

Rating:

5.0

When it comes to the customer service of U-Haul, I'll find it one of the best. It's a blessing they all have the same respect for customers. I am thankful. Thank you you for your help for your service

Rating:

5.0

I found the young woman at the desk to be a super clear communicator. Nice. Prompt. Accurate. She made it great. On Sat Feb 15 2025 10-4pm. Manager was very good also.

Rating:

4.0

Staff was very helpful at both check out and check in.

Rating:

5.0

Always friendly, always professional

Rating:

4.0

Lexi and miles are excellent and efficient. They should teach customer service

Rating:

3.0

Only issue we had was that vehicle 1090 had no air conditioner

Rating:

5.0

Great truck, nice folks

Rating:

1.0

I rented a truck and trailer, they made me buy my own hitch. Why? The location also didn't have the trailer I reserved 3 days before pickup date. Truck wasn't clean at pickup. Customer service is slow.

Rating:

5.0

When requesting a van make sure you ask for basic suspension or a heavy duty suspension (GMC) vehicle? It makes a big difference in ride quality when not carrying a heavy load!

Rating:

5.0

They was very helpful

Rating:

5.0

Only in the morning especially Saturdays. Need maybe two or three employees working. I don’t know or I have no idea why they put just one employee there during the opening in the morning. I like this location better..!!

Rating:

4.0

One windshield wiper was broken. It created a problem driving in the rain.

Rating:

4.0

The guys working are fantastic. They’re overworked and understaffed however. Plain as day to those of us waiting. 2 guys literally running in and out to rent, return, fill propane, sell packing supplies etc. with droves of ppl waiting. Impressive work force!

Rating:

5.0

Easy as can be. Super experience.

Rating:

5.0

You should have your employees clean the grounds. Tons of garbage around the perimeter. When they have down time, they should clean up all the cardboard, cans, bottles and garbage around the fencing.

Rating:

5.0

Smelled bad inside at pick up but was pleasant rental after windows down

Rating:

5.0

very helpful customer service

Rating:

5.0

My experience today as well. Please connect for the better customer service Very appreciative

Rating:

5.0

Faster check out when taking multiple items, like truck+tow

Rating:

5.0

Thank you so much happy with everything

Rating:

5.0

Friendly and efficient staff. Clean facility. Frequent renter of the same equipment,,wish the basics were kept in the database instead of repeating all the information every time.

Rating:

5.0

Best U-Haul experience ever! Thanks!

Rating:

5.0

Internet down and she handled it professionally and quickly. Future manager

Rating:

3.0

Tire pressure light was on, I told the clerk. She said the guy out front can check them if I move the truck towards the front (which was blocking traffic going out. When he “checked the tires he just kicked them a couple times and said they were fine (just cold weather) but the light was on the whole time. There were tons of uhauls in the return slot at arrival and drop off. Drop off instructions were time consuming, and it would have been helpful to know that I had to download the app before dropping off. There was a button in the truck that was chipped and fell off during usage (the dome light switch)

Rating:

4.0

Auto check in and out via the app is very clunky, doesn’t work well and very frustrating!

Rating:

5.0

Your IT needs work. On drop off the app crashed on me and pickup the agent’s system crashed on him and we had to restart.

Rating:

4.0

The truck we got must have been newer as it was not that noisy in the cab compared to when I have rented before. Nice to have the newer truck. It was clean and appeared well maintained. Getting it with only a quarter tank of gas instead of a full tank did delay our trip a little as we had to stop on the way out instead of when we returned it.

Rating:

1.0

DISGUSTED - Rented a 15' truck for a few hours. However, after driving approximately three (3) miles to our destination the gas tank lit red, signaling no gas! How can UHaul agent allow this to happen?? And the agent had the audacity to instruct to return truck with the same level of fuel in the tank! I had to gasup two times ensuring that Uhaul did not get more gas than they deserve. Adding insult to injury, I mentioned the issue and inconvenience to the agent who received the truck upon returning, who looked at me, no reaction or apology, with a grin on his face, instead asked me if I want a receipt for the rental transaction! SO UNPROFESSIONAL, POOR TRAINING AND NOT GOING TO PATRONIZE EVER AGAIN!!

Rating:

2.0

The automatic doors didn’t work. If I didn’t arrive before close, I wouldn’t have been able to get in. Also, there was a rat trap in my storage unit which made me worried there might be a rat problem in the building.

Rating:

1.0

Uhaul is in breach of contract, in dishonor, in default, and accepts the consequences of being liened for unjust enrichment, double-dipping, RICO violations, tax evasion, failure to fully disclose, creating securities with my property, and operating in blatant fraud. UCC 1-308...

Rating:

4.0

I am giving 4 star because the move out function on the mobile app. I tried like 20 times but it always errors. I have to call customer service to move out. However, the customer service were good. Besides the move out function, I would use uhaul storage again.

Rating:

1.0

The guy at the counter with glasses and a lazy eye was rude and even made some remarks that made me feel uncomfortable. I told front desk but I doubt anything was done

Rating:

4.0

The after hours security keypad is malfunction making it impossible to access my storage unit.

Rating:

4.0

Keep Up the Good Work

Rating:

5.0

I have been working with Uhaul for over tens years, and will keep working with them. They were very helpful when I was moving Our Homeless" off the street into their homes, apartments, rooms, etc. Thank you Uhaul!

Rating:

2.0

I reserved my space online. When I arrived to look at the unit before moving items, the code I was emailed didn't work. I went into the office to speak with the rep at the counter and let him know my situation. He didn't say much but handed me a card to gain access and how to use it. I was able to get in. I was aware my unit was on the second floor, but there was no elevator. When I opened my unit, trash from the previous tenant and the top was chain link fence (not a solid ceiling) with trash on top of it. This wouldn't work for me. I went back to the office and explained I could't use a unit upstairs without an elevator. There was space on the ground floor however it was more expensive. Based on the condition of the upstairs unit, I decided this wasn't the facility for me. I thanked the gentleman and he canceled my unit. I now know why the space was so inexpensive.

Rating:

1.0

The staff member that assisted me was rude and argumentative when I told him I was entitled to a promo he did not want to give me. I had to repeatedly direct him to the UHAUL website for reference until he finally applied it for me.

Rating:

4.0

The staff at the Redwood City store have been outstanding. After a couple of visits to the Mountain View store, I realized that they might be exceptional, but perhaps MV is just understaffed. The place was well-lit, but not the unit. I found rat feces on my stuff when I emptied the unit, but no damage worth mention. Again, kudos+ to the RWC staff!

Rating:

5.0

I love the staff at that location. They’re very great.

Rating:

1.0

I reserved and confirmed a medium storage unit the day before and on the day of my move in. After check in, it turns out the storage unit is still locked. The attendant told me to come back in a few days which is not feasible for me since I am coming out of state. I had to rush to the closest storage unit at Belmont, CA and have to store my things there instead

Rating:

5.0

The manager was awesome and the staff was very helpful. They really assisted in finishing my cross country moving experience. They made the closing out process so easy. Thank you!

Rating:

5.0

Great local staff

Rating:

1.0

horrible experience. I found a dead rat in my storage unit and a month later someone broke into my unit and stole all my belongings. Facility manager Nicolas Lopez doesn't do his job at all, he was never available by any way - never on the site, neither answering calls, texts or emails. I didn't received any help I needed

Rating:

5.0

I had never had a storage unit before. Several friends who have rented storage units (elsewhere!) had mentioned to me that the properties were sketchy or located in outright dangerous neighborhoods ... or were dirty orhad leaks or a stench ... or getting in and out was a hassle ... or some combination of these factors. Then another friend told me that Redwood City often has problems with rats. I'm pointing these things out to you so that you understand the bad conditions I expected. However, this Redwood City U-Haul storage facility was much closer to my most optimistic wishes than to my low-bar expectations. Every time I visited, the place was clean and easy to access. I always felt I was safe here and that my belongings would remain secure after I left. I was impressed that staff members were only one room away (as long as I visited during regular business hours) if I had questions. On my first visit, a staff member made sure I knew where the bathroom was, which made me feel welcome. During another visit, I had trouble repositioning scaffolding/staircase, and a staff member took notice of my struggle and offered to assist me! I was more than happy with my experience here. Thank you to your wonderful staff!

Rating:

5.0

I'm happy that this is the facility I chose for storing my belongings. It seems safe, it looks and smells clean, and I spoke with three employees during different parts of my visit--all of whom were kind and helpful.

Rating:

5.0

Absolutely LOVE Nick & his entire Crew!!! Professional, polite, always helpful... Their Uhaul is our "go to" for everything we need. We drive out of our way to utilize this location "because" of their Exceptional Service...

Rating:

5.0

Nicolas Lopez and staff were very customer friendly. Unit 1099 - Pauline

Rating:

5.0

Very nice gentleman who was helping me with very good manner is a plus 🙏

Rating:

1.0

The poor rating has nothing to do with the facility. It was great. You earned this rating by not honoring my 30 day vacate notice. You tried to charge me for another month, and your site mgr., (Mr. Lopez) I think, didn't respond to any of the 4 email replies I sent him and also copied U-Haul, referencing my vacating the site. He only attempted a text communication after he realized you were sending this questionnaire to me. I have been so upset, I couldn't reply till now. I hope this is a one-off, as I hadn't experienced anything like this with U-Haul before. I think you provide a great service and I will continue to patronize your company, just not in Redwood City, CA, anymore. George Gromoff

Rating:

5.0

The General Manager, Nicolas Lopez, was very professional. His customer service was outstanding. Thank you. Pauline 1080

Rating:

2.0

I did have some difficulty climbing the steps to get to the storage bin especially because of heavy items. At 80 years old it was a struggle for me to the second floor.

Rating:

5.0

I highly recommend using U-Haul storage facilities. There are many pluses and some negatives. On the plus side it is not expensive, conveniently located, lots of space for the price and accessible 24/7, the one-month free feature is a great bonus. On the negative side the height of each space could be higher, there are no elevators if you are on the 2nd floor.

Rating:

1.0

The hours posted online are not what there practicing. The access codes for doors don't work the access cards your given don't work on doors .the security system is below par. When you here or see u-haul logo you think American, Professional,Secure. This (Redwood City) site has failed.

Rating:

5.0

Excellent experience. It was difficult to vacate, however. I did an in person walk through and had to call and speak to multiple people before my account was closed.

Rating:

5.0

Manager Nicholas is great. He is kind, understanding, considerate and professional.

Rating:

3.0

Expensive compared to other storages

Rating:

5.0

Thanks for being so close to my home.

Rating:

5.0

The customer service is great and the Manager very knowledgeable and work hard to keep the business running smoothly.

Rating:

5.0

The customer service people were always helpful. One young lady there was a prodigious and exceptional worker.

Rating:

1.0

I just moved out of my storage unit. My things had been there since 2018. I found rat feces and rat smell in all my belongings. My shoes and clothing are expensive and can never be replaced. U-Haul should pay to have my clothing dry cleaned, at least.

Rating:

5.0

Uhaul Redwood City was awesome! I had a indoor unit for a year. Staff was always friendly.

Rating:

5.0

The staff was great, everyone has great customer service skills,👏👏

Rating:

3.0

Storage unit was not clean. Also the unit was on the second floor and there was no elevator

Rating:

4.0

Very customer friendly and very knowledgeable of the customer concerns.

Rating:

4.0

The one drawback was that my unit required a metal staircase to be positioned in front of the unit. It was a bit tricky to get in and out.

Rating:

3.0

Like with everything else involved on Uhauls side of my move, things were not at all what was requested. I requested and reserved a certain sized storage unit. When I arrived , I was told it wasn't available, but I could have a 4x4 unit. I explained thay I had a one bed apt full of goods, and needed the bigger unit that was promised me. I was then given an 8x8(?) Unit that was still too small for my belongings. I had to get an additional 4x4 unit. Now I'm stuck with 2 payments a month. Uhaul has played bait and switch with me this entire move. From the first truck and trailer that was switched out and too small, to the storage. Also, the movers that uhaul listed ended up tearing my mattress when they forced it into the storage unit, then scratched up my dining chairs.

Rating:

4.0

Staff did an amazing job, I absolutely loved and appreciated it! The only issue is that I can't access this storage outside of the working hours because there is an issue with security alarm setup but other than t it was great!

Rating:

5.0

The crew here is an excellent example of how customer service should be. professional, friendly, courteous and knowledgeable. I have dealt with Daniel a few times over the years and always a great experience. UHaul Redwood City ROCKS!!

Rating:

5.0

The young woman that assisted me was wonderful. She was quick, efficient and friendly. Truly the exemplary customer service representative.

Rating:

5.0

Huge difference in customer service at Redwood location versus Belmont location. Redwood staff was friendly and helpful. Belmont staff was not helpful or friendly.

Rating:

2.0

Reserved a bottom floor unit, and the website showed me that there was one available. Got to the store to see the unit and had to wait a really long time for someone to even come to the counter, then was told that there were no more bottom floor units. I had just moved here so I didn’t really have time to look for another storage unit on the spot ( which was probably a huge mistake) and decided that this would have to do. I had auto-pay set up, and even got emailed receipts, and after having just paid rent, I got a notice that our rent had not been paid and was told our unit’s lock had been removed and a notice placed there as well. I had to go to the store and show the email to have that taken care of, only to find out they had lost my original lock, so I had to get another one. When we finally got a new unit somewhere else, I noticed that there were water marks on some of our things that weren’t there before, so something had to have leaked or sprayed onto our things. I’m glad we were able to have at least some kind of storage for the time being, and for what it’s worth, it was secure and nothing was stolen or damaged. The employees, when there is one available, are very friendly. Not super happy but it wasn’t the worst possible experience.

Rating:

5.0

The associate that greeted, and helped was so nice. It's so rare to find such people, (especially someone much, much younger then me), that are genuinely so courteous. Wonderful Cutomer Service, thank you. Rose Lang

Rating:

4.0

The units are a little small. Short on the inside.

Rating:

3.0

The instructions were great, and staff was friendly. The unit was clean enough, but we did have to pick up dinner trash and hammer down a few staples that were dangerously sticking out. The most important part was that our unit did not measure 8' by 6' which was absolutely surprising. It was 7.5' by 5.25' which made a huge difference for us. We packed up an 8x6 area at home to figure it out, and when we showed up, the unit was noticeably smaller than advertised! Why can't you just list the true interior dimensions of your units??

Rating:

3.0

Good facility but the rates are extremely high

Rating:

1.0

Hey there. Please give me a call when you get a moment. My rep Jailin was doing her best but she was ill, sneezing (yipes with Covid), and exhausted when she helped me this afternoon. I was promised an 8x8 unit and rolled in with a moving van and auto transporter, 1 way reservation. I had to get the car off myself, outside the lot because it was so hectic and understaffed inside the gates. And in the end... (cue the sad muzak), the storage unit I was promised was double booked. I drove for 2 days, had follow up calls confirming the unit was available just to find out I couldn't store my stuff at this location once I arrived. I'm going to use the remaining days of the use of the moving van but am very nervous about what comes after that. Please, if you would, call me so we can discuss my plan B for where to store my belongings if I run out of time. P.S. I know covid has wreaked havoc on communication and software systems and therefore not everyone has the best and latest information, but it had a severe negative effect on me during a major move in my life. Let's please work something out ASAP.

Rating:

1.0

NEVER SIGNED UP AND GOT SOME RANDOM INSTRUCTIONS___MAYBE FRAUD IN YOUR SYSTEM

Rating:

5.0

Staff is excellent. Very polite and considerate and helpful. If I ever need a storage again I will probably come back to this storage facility. Thank you for your outstanding customer service and friendly staff.

Rating:

5.0

friendly and effieient

Rating:

3.0

Expereince was about as expected. We had our unit for 10+ years and the facility upgraded significantly during this time. The price increases were a bit daunting every year.

Rating:

2.0

The truck rental amount that I was quoted was different amount when I arrived to pick up the truck. Nothing I could do but to pay the higher rental rate.

Rating:

5.0

Great experience

Rating:

4.0

Check -in was easy, and the staff was very friendly and helpful. I had contacted several other storage facilities in the area, and the customer service was terrible, so I was very happy to find UHaul.

Rating:

5.0

I will recommend UHAUL to friends and family!

Rating:

4.0

The staff are/were very friendly & helpful.The building is clean & the truck was also clean & ran great.

Rating:

5.0

The workers stayed behind when I had to go slightly over closing time, to make sure I got everything out. Great service!

Rating:

5.0

Very Well Done.

Rating:

4.0

Staff was very helpful and friendly.

Rating:

4.0

No comment!

Rating:

5.0

very grateful to the general manager and staff for helping make our move from CA to TX very smooth

Rating:

1.0

The staffs were unfriendly, service are worse and the feedback system never fixed. Unfortunate.

Rating:

5.0

Awesome service.I recommend U-haul to everyone.

Rating:

5.0

What I expected.

Rating:

3.0

I was wonder why they hold me $10.93 and still not refund after 4 days. I got a reminder call from them when my boxes arrived. I haven’t been to there since moving helpers picked boxes for me.

Rating:

3.0

Lines were long when I returned my trailer. Employees were not able to handle my situation when my Ubox did not get delivered on time, so they gave me the business card of someone to call. Poor.

Rating:

1.0

I had called in and explained my needs. The unit they reserved for me did not even come close, and they had no units that could work. As a result, I lost hundreds of dollars worth of furniture.

Rating:

5.0

My experience was wonderful

Rating:

3.0

It helped that they recognized the need to correct their mistake in reserving the wrong unit. It was handled professionally and promptly.

Rating:

5.0

Rates are reasonable and the package(Uhaul box) was delivered on time without any damage. I also went with third party moving help provided through uhaul website. Overall good.

Rating:

5.0

The staff at RC facility are amazing. They handle so many people's needs very efficiently + a very friendly manner. Transferring stuff < a U-box > to a smaller unit was tough but doable w their help

Rating:

5.0

Stellar customer service. General manager should get a raise, and emplyee Daniel, should become assistant manager.

Rating:

1.0

I was informed that my storage was compromised and valuable content sold without my consent; no effort was made to contact me via phone. I expect you to restore the content if I were to pay any fee.

Rating:

1.0

MovingHelp sent someone over trying to scam me. I know that's not UHaul's fault, but that makes me do not want to us UHaul ever again.

Rating:

4.0

yea

Rating:

1.0

The Redwood City U-Haul staff had minimal training on their own software. It took multiple phone calls to get basic information about my UBox, and I was transferred over and over without explanation.

Rating:

4.0

In general, very satisfied with the care taken to my belongings. However, communications between storage facilities and customers should be streamlined (I was called many times).

Rating:

5.0

everything worked as expected. got help for moving so didn't see the facility.

Rating:

4.0

Unit was easy to access w/ personal card. Website stated that the facility had 24-hour access, but is only open when the front desk is open. Unit roofing was loose, but tricky to access.

Rating:

2.0

The dropoff spot in Redwood City was severely understaffed on Saturday. There was a long line at the desk and only three highly-stressed employees on duty. More staff would have benefitted everyone.

Rating:

4.0

Thank you.

Rating:

5.0

Great location. Stellar service. The General manager and staff, seem to run a tight ship; always helpful and willing to go the extra mile. I will surely recommend to other's here in Woodside area.

Rating:

3.0

The other problem with this location is the long wait. They seem under staff. The u-box is a great service but it would so much better if the U-bix were ready in advance of my pick up and didn’t wai

Rating:

4.0

Staff we're very helpful and friendly, but location suffered long waits due to shortage of staff.

Rating:

5.0

Our Ubox did not arrive at the Uhaul destination .The General Manager in Redwood city Nicholas was very accomadating, he took care of our box, truck and dolly. We recommend Uhaul thanks to Nicholas!

Rating:

3.0

-They hold on to rent checks too long before depositing them -I was called and told that since I moved out on the beginning of the month they'd destroy my payment, but it cleared, now I await a refund

Rating:

1.0

my U-box was guarantee delivery on June 28th, but when the mover helper was there to pick up. They said they have no ideal where is my u-boxes....

Rating:

4.0

The office help is really what makes this u-haul great. True customer service experts!

Rating:

1.0

When we loaded our SUV to store the items, they said they could not find the storage I reserved more than a month ago. They would not help us load our items back nor find another location. Worst place

Rating:

4.0

The only drawback is you can hear rats or mice in the storage units somewhere .

Rating:

3.0

Straight up lied to about the unit we were getting. Very limited access hours, and place was always packed making it very difficult to get in and out to access the things in storage.